Dispatcher - Air And Ground Night Shift
Dublin, OH jobs
Full-time Description DISPATCHER - AIR AND GROUND
Join the Journey: Become a Partner for Life
At MedFlight, we don't just hire employees - we build partnerships for life. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of
Servant
Leadership
, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.
Position: Dispatcher - Air & Ground (Communications Specialist)
Location: Dublin OH
Compensation: Starting at $20.15/hr
Schedule: Night Shift - Full-Time | Rotating 12,10 & 8 hour shifts (nights, weekends, holidays)
Shift Differentials:
Mon-Thurs, 7:00 PM - 7:00 AM ? + $2/hr
Fri-Sun, 7:00 PM - 7:00 AM ? + $3/hr
Sat-Sun, 7:00 AM - 7:00 PM ? + $2/hr
What You'll Do
As a Dispatcher - Air & Ground (Communications Specialist), you'll be critical to the success and safety of every transport- connecting patients to life-saving care. You'll:
Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
Assign the most appropriate resource promptly, ensuring safety and efficiency
Track and communicate with all active transport units in real-time
Collect and maintain accurate, detailed records for all missions
Initiate and follow the Post Accident Incident Plan (PAIP) when required
Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service
What is Required
High school diploma or equivalent (required)
Ohio EMT certification - preferred
Emergency Medical Dispatcher (IAED EMD) certification - preferred or within 3 years of hire
Certified Flight Communicator (CFC) certification - required within 1 year of hire
Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching preferred
Strong multitasking and communication skills - especially under pressure
Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
Working knowledge of medical terminology
Exceptional organizational, negotiation, and computer skills
Ability to stay alert and focused in high-stress, fast-paced environments
Must be able to wear a telephone headset for extended periods
Why MedFlight?
· Competitive pay & comprehensive benefits
· Career growth opportunities
· A team-oriented culture that values safety, integrity, and compassion
· The opportunity to make a real impact - every shift, every call, every life
Join our journey - be the calm voice behind every life-saving mission.
Apply today and become a Partner for Life.
MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.
Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.
This job description is not an employment agreement or contract.
Salary Description 20.15/hr
Inside Sales Dispatcher
New Jersey jobs
We consistently hire reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As an Inside Sales Dispatcher, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Return customer calls, respond to customer complaints, and resolve issues
Schedule services and dispatch technicians
Perform marketing functions to sell additional work and earn business
Perform administrative functions including data entry and supply inventory
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Previous customer service and sales experience preferred
Strong written and verbal communication skills
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Detail-oriented with strong data entry skills
Team player who can work independently
Benefits: Paid vacation and holidays, bonus opportunities We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Proudly serving Sayreville, Old Bridge, Matawan, Aberdeen, Parlin, Marlboro Compensation: $15.00 - $20.00 per hour
For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Auto-ApplyDispatcher/Alarm Monitor
Philadelphia, PA jobs
Monitor Force Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.
PAY TRANSPARENCY/COMPENSATION
Base Rate $26.59
Training Rate $26.59
Health and Welfare $4.93
RESPONSIBILITIES
Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
Communicating audio messages via radio and telephone
Coordinating law enforcement and public safety personnel activities
Transferring public safety information
Answering questions and updating client records
Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
Log all calls in database including required details of each call
Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
Operate multi-channel radio and telephone dispatch equipment
Access Federal, State, and local databases and maintain compliance regulations and procedures
Assist with quality review of events created by fellow dispatchers
Monitor alarms received and keep records based on unique accounts
Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
Monitor in-house closed-circuit television (CCTV) cameras
Perform dispatching duties for other locations in the event of a failure
Assist in the training of dispatcher trainees
Routinely test alarms, communication systems, and other devices
QUALIFICATIONS
US Citizenship Required
Candidates will need to undergo a background check
Valid driver's license and reliable transportation required
High School diploma or GED.
Ability to work under stress and to respond to emergency communications.
Excellent communication and phone skills.
Ability to handle filing and other administrative duties.
Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided to obtain knowledge of how a 24-hour emergency communication center, gain familiarity with public safety functions and concerns, and of the public safety communications environment, demands, requirements and related laws, to include regulations and systems.
Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
Successful completion of Critical testing is required prior to hire (provided by company)
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.
Local travel, weekends, holidays, or participation in shift work may be requested.
PHYSICAL REQUIREMENTS
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
Must have close visual and audio acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
Must meet all physical and psychological standards as required by the contract.
Dispatcher
Manassas, VA jobs
Hiring: Dispatcher - Generous Benefits! Ready for a rewarding career where you're more than just a number? Join our tight-knit team and become part of our success story that's been going strong since 1982! My Plumber Plus a local legend, known for our top-notch service and unwavering commitment to customer satisfaction. Work for a company that is supportive and fun and wants to see you grow in your career.Success as a Dispatcher involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions. A successful Dispatcher excels in prioritizing tasks, managing schedules, and communicating effectively to maintain smooth operations and high customer satisfaction.
Schedule: 10:30am-7pm 4 days during the week and 1 day working on a weekend.
What can they do for you?Competitive wage of $20 - $21/hour DOE!Health InsuranceVision and Dental insurance 401k with company match Paid vacation Provide stability - over 30% of their staff have been employed for 10 years or longer.We've been in business for 40 years and have 5-star reviews.Ongoing training and professional development.Box seats to the Caps and Jiffy Lube Live for employees to enjoy!Team events for employees and their families.
As a Dispatcher you'll have:A proven track record in customer service/dispatch.At least 2 years of Dispatch experience in a residential home service setting.Highly organized with exceptional follow-through abilities.Strong verbal and written communication.Ability to build trust, diffuse conflict and hold others accountable.
As a Dispatcher you'll need to:Learn the business and learn how to prioritize the most urgent customer calls.Optimize the usage of your technicians by assigning them to the appropriate calls.Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.Participate in training so that you grow and develop as a professional.Update customers throughout the day on the technician's progress.Learn the call script to sound professional and authentic when speaking with our customers.Maintain and update our customer database with complete and accurate information.Learn to use Service Titan software.Respond to customer requests, resolve issues, and promote the brand.Adhere to the company's plan for resolving customer complaints quickly and favorably.Be a part of a dynamic and growing organization where your skills and dedication will make a significant impact.
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer. A pre-employment background check and drug screen are required to be considered for this position.
Job OverviewWe are seeking a dedicated and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in coordinating transportation operations, ensuring timely delivery of freight, and maintaining effective communication with drivers and clients. This position requires strong organizational skills, proficiency in transportation management systems, and the ability to thrive in a fast-paced environment.
DutiesCoordinate and schedule shipments, ensuring efficient routing and timely deliveries.Utilize SyteLine and other transportation management systems to track shipments and manage logistics.Maintain communication with drivers to provide updates on routes, schedules, and any changes.Monitor fleet performance using GPS technology to optimize delivery efficiency.Handle customer inquiries professionally, demonstrating excellent phone etiquette.Collaborate with third-party logistics (3PL) providers to ensure seamless operations.Analyze data related to dispatching and logistics to identify areas for improvement.Maintain accurate records of all dispatch activities and freight movements.
ExperiencePrevious experience in dispatching or logistics is preferred.Familiarity with fleet management practices and tools is advantageous.Knowledge of GIS (Geographic Information Systems) is a plus.Strong problem-solving skills and the ability to work under pressure.Excellent communication skills, both verbal and written.Proficiency in using technology for tracking and managing transportation operations.Join our team as a Dispatcher, where your expertise will contribute to the success of our logistics operations while providing exceptional service to our clients.
Auto-ApplyDispatcher
Radford, VA jobs
Provide full time dispatch services for RFAAP fire department, RFAAP security officers, and plant safety.
RESPONSIBILITIES:
Provide Fire/EMS dispatch services for any hazardous plant activities.
Perform daily duties in a proficient manner. I.e. dispatch check offs, station maintenance, and radio equipment checks.
Be alert for possible fire, property, and life safety hazards on government property.
Maintain a working knowledge of all fire department SOP's, SOG's, and CENTERRA's rules and regulations, written and oral, pertaining to the assigned duties.
Perform other duties as assigned.
QUALIFICATIONS:
GED or High School Diploma
Must be 18 years old at time of hire
Must have United States Citizenship (if naturalized, then must provide original certificate for inspection and copying)
Must successfully complete drug screening requirements
Must pass criminal background check
Must be Nationally certified NIMS (National Incident Management System) levels 100, 200, 700 and 800 or be able to obtain within 90 days of employment. (online)
Must have a valid Virginia Drivers License
Accountability-Ability to accept responsibility and account for his/her actions
Customer Oriented-Ability to take care of the customers' needs while following company procedures
Decision Making-Ability to select an effective course of action appropriate to the current situation while following company procedures
Ethical-Ability to be guided by the company's accepted principles of moral conduct
Initiative-Ability to act and take steps to solve or settle an issue
Interpersonal Skills-Ability to develop and maintain relationships with others
Working Under Stress-Ability to maintain composure when exposed to stress
Record clear of any Domestic Violence Convictions
Must be able to work weekends and holidays
Must be able to work any shift
A 90 day probationary period will be mandated
Must be willing to work with minimum supervision
Must be able to understand written and verbal orders
Must be able to complete daily reports, and communicate, spell and have computer skills
Must be available to work shifts on a swing rotation
Must be able to maintain punctual work ethics
Dispatchers will meet the requirements of NFPA Telecommunicator I Certification or equivalent. The Fire Chief will be the certification authority using NFPA 1061.
Dispatchers must be able to manage and operate numerous types of systems. These include, but are not limited to:
Mass Notification System(s), Intrusion Detection System(s), Motorola Land Mobile Radio System, Security Cameras,
Access Control System (Paxton), Lightning Alerts, etc. On the Job Training will be provided.
Dispatchers will be responsible for key control within dispatch. They will work with the Security Key Custodian to ensure compliance with all procedures.
Notifications will be required in a timely manner. These are general updates for different scenarios (fire runs, ambulance runs, security issues, injuries, fatality, equipment damage, property, etc.). The Dispatcher will work to manage the distribution list and make notifications as directed.
The dispatcher will maintain a police blotter.
The dispatcher will maintain a clean work area and continuously strive to make continuous improvements for processes. They will also be responsible for developing guides, procedures, walkthroughs, and etc. for systems in dispatch and other task related to their job as directed by the Fire Chief.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
PHYSICAL REQUIREMENTS
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures
Must meet all physical and psychological standards as required by the contract
Travel may be required
Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
On-Demand Courier Dispatcher
Ashburn, VA jobs
Job DescriptionSalary: $25/hour
On-Demand Courier Dispatcher
On-site | Ashburn, VA | Full-time | Monday - Friday Schedule
At Excel Courier, we specialize in high-touch, time-critical transportation serving critical infrastructure industriesincluding healthcare and life science, financial systems, construction, education, government, cybersecurity, and telecommunications. Our work matters because we move lives forward one delivery at a time.
We are guided by our core values: Service. Accountability. Quality. Teamwork.
About the Role
Our dispatchers support independent contractor drivers in one of the most fast-paced, detail-driven environments in logistics: on-demand medical and time-critical courier operations. This work requires immediacy, precision, regulatory awareness, and exceptional customer focus.
Successful dispatchers at Excel are:
Fast and decisive, coordinating urgent deliveries in real time
Flexible and adaptive, thriving amid shifting priorities and last-minute requests
Technologically strong, navigating multiple systems and mobile platforms simultaneously
Detail-oriented communicators, ensuring complete clarity with drivers and clients
Calm under pressure, especially when stakes are high for clients and patients
What Makes Dispatching at Excel Unique
Unlike scheduled or route-based dispatching, on-demand courier dispatching requires:
Immediacy & Flexibility
Connect the right courier to the right job
within minutes
.
Adjust routes, timelines, and resources on the fly to support urgent client needs.
Scalability
Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington, D.C., Baltimore, Richmond, and South-Central Pennsylvania regions.
Technology Integration
Utilize industry-specific platforms and mobile applications for transparency, efficiency, routing, and chain-of-custody tracking.
Regulatory & Compliance Focus (Healthcare / Life Science)
Ensure compliance with strict handling protocols for pharmaceuticals, medical specimens, temperature-controlled items, and HIPAA-protected materials.
Maintain secure chain of custody and detailed documentation from pickup to delivery.
Specialized Communication
Provide clear, consistent instructions to drivers regarding regulations, client expectations, and delivery requirements.
These expectations require a higher level of accuracy, judgment, and accountability than traditional dispatch or scheduling roles.
Required Experience & Qualifications
Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).
Strong working knowledge of the Washington, D.C. metro area, plus Baltimore, Richmond, and South-Central Pennsylvania.
Ability to read maps, evaluate routes, and think ahead to prevent delays.
Comfort with fast-paced, high-pressure environments and constant problem-solving.
Strong communication skills and ability to coach and direct independent contractors.
This role is 100% on-site in our Ashburn office.
Schedule & Training
Regular Schedule:Monday - Friday 0900 - 1800
Dispatcher
Greensburg, PA jobs
Requirements
Skills / Qualifications:
High School Diploma or GED
Minimum 2 years' experience in similar role and/or Delivery Technician experience
Excellent communication and organizational skills
Proficient in MS office with proven data entry experience
Physical Requirements / Working Conditions:
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.
Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Sitting for extended periods of time
Ability to read small print and view a computer screen for prolonged periods
Ability to lift, push, pull or carry objects up to 25 pounds
Dispatcher
Perrysburg, OH jobs
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).
Location: 116 W 3rd St Perrysburg, OH 43551
What you'll do:
Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or on-time-performance issues
Inform transportation providers of their next-days trips and any new trips that occur
Monitor radio, telephones and on-road provision of service for quality
Record time of departure, destination, and expected time of return
Provide feedback on drivers' performance
Perform additional duties as assigned or required
What you'll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Knowledge of GPS and GIS systems preferred
Possess valid authorization to work in the United States
Skills:
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Regular attendance is required
Even better if you have...
Ability to work flexible hours as required
Ability to maintain high level of confidentiality
Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and detail
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Hourly Rate: $16.00/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTMTransit
Auto-ApplyDispatcher
Perrysburg, OH jobs
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).
Location: 116 W 3rd St Perrysburg, OH 43551
What you'll do:
* Assist with all phone call information and dispatching of rides
* Organize and route trips based on schedule and location to ensure optimal performance
* Provide assistance to drivers for directions to destinations
* Assist drivers and transportation providers with problems or issues relating to scheduling
* Establish and maintain effective communication with transportation providers
* Report and record all incidents to the applicable manager
* Document and report provider no shows or on-time-performance issues
* Inform transportation providers of their next-days trips and any new trips that occur
* Monitor radio, telephones and on-road provision of service for quality
* Record time of departure, destination, and expected time of return
* Provide feedback on drivers' performance
* Perform additional duties as assigned or required
What you'll need:
Experience, Education & Certifications:
* High school diploma or G.E.D. equivalent
* 2+ years in transportation routing, dispatching, and scheduling expertise preferred
* 1 year experience working with the applicable transit scheduling system preferred
* Knowledge of GPS and GIS systems preferred
* Possess valid authorization to work in the United States
Skills:
* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Regular attendance is required
Even better if you have...
* Ability to work flexible hours as required
* Ability to maintain high level of confidentiality
* Excellent communication and interpersonal skills
* Good organizational skills with attention to timeliness and detail
What's in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Hourly Rate: $16.00/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTMTransit
Auto-ApplyDispatcher
Aberdeen, MD jobs
Full-time Description
Why Work For Us?
· Weekly pay and direct deposit
· 3 weeks PTO
· Paid holidays
· Medical, dental, and vision insurance
· 401(k) retirement plan
· MTM is a supportive, family-oriented culture focused on safety and respect
About the Role
MTM Trucking and Logistics is seeking a professional, organized, and communication-driven Dispatcher to join our operations team. Our company is growing quickly, and this role is essential in helping us reach our next milestone.
This is not a basic dispatch position. We need someone who takes pride in precision, customer service, and keeping drivers moving safely, efficiently, and consistently.
Requirements
Key Responsibilities
• Assign and monitor driver routes across drayage, full truckload, and dedicated lanes
• Track appointments, ETAs, delays, and exceptions in real time
• Maintain clear and respectful communication with drivers
• Provide proactive, professional updates to customers
• Confirm, adjust, and manage pickup and delivery appointments
• Monitor port, terminal, and rail yard activity
• Identify operational risks early and escalate appropriately
• Collaborate closely with planners and the operations admin
• Maintain accurate notes and system documentation
What Makes You a Strong Fit
• Excellent communication skills
• Calm under pressure, able to multitask effectively
• Strong organizational and time-management abilities
• Dispatch experience preferred (drayage, FTL, or port operations)
• Customer service mindset
• Driver-focused, solution-oriented approach
• Reliable, consistent, and accountable
• Comfortable using TMS systems, GPS/telematics, and AI tools.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Dispatcher 2nd Shift
Linthicum, MD jobs
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Dispatcher, 2nd Shift
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
The hourly pay rate for this position is between $19.00-$21.00, depending on experience.
Responsibilities
Hiring immediately for full-time 2
nd
shift dispatcher position at Roto-Rooter's Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
Serve as liaison between our field service technicians and customers.
Distribute jobs to field service technicians.
Manage the workload of service technicians in a multi-state region.
Interact with customers to keep them informed of the arrival status of their assigned service technician.
Relay necessary job details and other information to the service technician.
Resolve any customer service concerns.
Requirements
Ability to multi-task
Bilingual skills are a plus
AS400 knowledge is preferred
Excellent customer service skills
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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Not ready to apply? Connect with us for general consideration.
Auto-ApplyDispatcher 2nd Shift
Linthicum, MD jobs
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Dispatcher, 2nd Shift
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
The hourly pay rate for this position is between $19.00-$21.00, depending on experience.
Responsibilities
Hiring immediately for full-time 2
nd
shift dispatcher position at Roto-Rooter's Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.
Serve as liaison between our field service technicians and customers.
Distribute jobs to field service technicians.
Manage the workload of service technicians in a multi-state region.
Interact with customers to keep them informed of the arrival status of their assigned service technician.
Relay necessary job details and other information to the service technician.
Resolve any customer service concerns.
Requirements
Ability to multi-task
Bilingual skills are a plus
AS400 knowledge is preferred
Excellent customer service skills
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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#LI-AS2
#LI-ONSITE
Auto-ApplySecurity Command Center Dispatch Supervisor
Alexandria, VA jobs
The Security Command Center Dispatcher will monitor video surveillance systems, electronic access control systems and other security and facility alarm systems protecting lives and property as assigned.
Pay Rate: $26.27/hr H&W $5.43
Available Shift: Friday-Saturday 10pm-6 am
RESPONSIBILITIES
Use the approved proper radio language and assure proper radio procedures are followed
Monitors and operates Close Circuit Television System (CCTV) during assigned tour of duty
Receives all routine and emergency calls for assistance
Dispatches Protective Security Officers and appropriate Security Supervisory personnel via radio or telephone to emergency calls for assistance or service on a priority basis in accordance with established rules and procedures
Prepares the computerized operations log ensuring that all information is accurately recorded in the log prior to completion of their assigned tour
Monitors motion intrusion and/or panic alarm computer systems and other alarm panels in the Security Command Center
Responds to emergency 911 calls by providing emergency dispatching services
Ask vital questions and provide pre-arrival instructions for first responders
Maintains maps, checklists, and charts, including automated programs
Operates and maintains multi-line telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the Security Command Center
Prepares and maintains reports and records relating to emergency responses
Perform other duties as assigned
Regular, in-person attendance is required
QUALIFICATIONS
5 years of experience as a dispatcher security/law enforcement/military setting, including: monitoring and directing response to security law enforcement, and life safety communications; operating a variety of communications and security equipment; compiling and preparing reports related to events occurring in the operation of police control center; receiving routine and emergency calls and dispatching police/security/medical personnel
Preferred served as a supervisor in a dispatch center
Must possess a valid unrestricted automobile driver's license
Must be a citizen of the United States, possessing a social security card issued by the Social Security Administration
Must possess a high school diploma or equivalent
Must be able to fluently read, write, and speak English
Must be capable of passing a company and government background check, drug test, and Form 306
Must be 21 years or older
Ability to develop and maintain cooperative and professional relationships with fellow employees within a team environment
Ability to use logic and reasoning to reach conclusions and approaches to problems
Ability to use judgement and decision-making skills to evaluate situations
Ability to think quickly
Ability work under stressful situations
Ability actively listen and communicate effectively through clear speech and hearing
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.
Part Time - SATURDAY & SUNDAY - 2100-0500 (16.0 hours)
PHYSICAL REQUIREMENTS
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures
Must meet all physical and psychological standards as required by the contract
Travel may be required
Dispatcher
Toughkenamon, PA jobs
Job Description
Job Title: Dispatcher
Job Type: Full-time
Pay: $20.00 - $24.00 / Per Hour
Schedule: 12-hour shifts (day/night), weekends required
is eligible for medical, dental, vision, and 401(k).
A rapidly growing logistics and warehousing company is seeking two experienced Dispatchers to join their outbound operations team in Toughkenamon, PA. This role is ideal for someone who enjoys a fast-paced, team-oriented environment and wants to play a key role in ensuring trucks leave on time and deliveries stay on track.
Schedules:
Position 1: Sunday-Tuesday 12AM-12PM, Wednesday 12AM-6PM
Position 2: Wednesday 6PM-12AM, Thursday-Saturday 12PM-12AM
Responsibilities:
Coordinate and dispatch outbound trucks for daily deliveries.
Communicate with drivers, warehouse personnel, and customers to ensure schedules are met.
Track shipments and resolve routing or timing issues promptly.
Update dispatch logs and systems accurately in real time.
Support overall warehouse and logistics operations.
What We're Looking For:
2+ years of experience in transportation dispatching or related logistics work.
Strong communication and multitasking skills.
Detail-oriented and comfortable working with technology and dispatch systems.
Reliable and organized with a customer-focused mindset.
High school diploma or equivalent required.
What You'll Love:
Supportive, family-oriented environment where teamwork matters.
Opportunities for overtime and long-term growth.
Work that makes a direct impact on daily operations.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
Customer Support Call Taker
Dayton, OH jobs
Benefits:
Bonus based on performance
Health insurance
Paid time off
Join Our Team of Professional ElectriciansDo you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country. JOB SUMMARYA Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Requirements (Entry Level)
Must‑Haves:
Strong verbal and written communication skills.
Basic computer skills; ability to learn and use dispatching / scheduling software.
Able to multitask, stay organized, and handle changing priorities.
Reliable attendance, punctuality, and professionalism.
Good interpersonal skills-team player mindset.
Ability to pass background check and drug screening.
Nice to Have:
Previous experience in customer service or call taking/ dispatch roles.
Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
Some experience handling phone calls in a busy environment.
Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
Fast‑paced environment, especially during high demand / emergency or after storms.
Office‑based role with phone/computer use.
May require shift work (evenings, weekends, holidays) depending on service hours.
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Compensation: $15.00 - $17.00 per hour
Join the Mister Sparky Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.
Auto-ApplyOn-Demand Courier Dispatcher
Ashburn, VA jobs
On-site | Ashburn, VA | Full-time | Monday - Friday Schedule
At Excel Courier, we specialize in high-touch, time-critical transportation serving critical infrastructure industries-including healthcare and life science, financial systems, construction, education, government, cybersecurity, and telecommunications. Our work matters because we move lives forward one delivery at a time.
We are guided by our core values: Service. Accountability. Quality. Teamwork.
About the Role
Our dispatchers support independent contractor drivers in one of the most fast-paced, detail-driven environments in logistics: on-demand medical and time-critical courier operations. This work requires immediacy, precision, regulatory awareness, and exceptional customer focus.
Successful dispatchers at Excel are:
Fast and decisive, coordinating urgent deliveries in real time
Flexible and adaptive, thriving amid shifting priorities and last-minute requests
Technologically strong, navigating multiple systems and mobile platforms simultaneously
Detail-oriented communicators, ensuring complete clarity with drivers and clients
Calm under pressure, especially when stakes are high for clients and patients
What Makes Dispatching at Excel Unique
Unlike scheduled or route-based dispatching, on-demand courier dispatching requires:
Immediacy & Flexibility
Connect the right courier to the right job
within minutes
.
Adjust routes, timelines, and resources on the fly to support urgent client needs.
Scalability
Manage fluctuating volumes and dynamically shift resources to meet demand across the Washington, D.C., Baltimore, Richmond, and South-Central Pennsylvania regions.
Technology Integration
Utilize industry-specific platforms and mobile applications for transparency, efficiency, routing, and chain-of-custody tracking.
Regulatory & Compliance Focus (Healthcare / Life Science)
Ensure compliance with strict handling protocols for pharmaceuticals, medical specimens, temperature-controlled items, and HIPAA-protected materials.
Maintain secure chain of custody and detailed documentation from pickup to delivery.
Specialized Communication
Provide clear, consistent instructions to drivers regarding regulations, client expectations, and delivery requirements.
These expectations require a higher level of accuracy, judgment, and accountability than traditional dispatch or scheduling roles.
Required Experience & Qualifications
Minimum 1 year of dispatching experience specifically in on-demand courier operations (required).
Strong working knowledge of the Washington, D.C. metro area, plus Baltimore, Richmond, and South-Central Pennsylvania.
Ability to read maps, evaluate routes, and think ahead to prevent delays.
Comfort with fast-paced, high-pressure environments and constant problem-solving.
Strong communication skills and ability to coach and direct independent contractors.
This role is 100% on-site in our Ashburn office.
Schedule & Training
Regular Schedule: Monday - Friday 0900 - 1800
Dispatcher
North Canton, OH jobs
Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task.
EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE:
CPR for the professional Rescuer (AHA or equivalent) preferred, but will train if needed. EMT, medical terminology or similar medical background preferred.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment.
WORK CONTACT GROUP:
Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.
Customer Support Call Taker
Dayton, OH jobs
Benefits: * Bonus based on performance * Health insurance * Paid time off Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
* Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
* Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
* Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
* Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
* Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Requirements (Entry Level)
Must‑Haves:
* Strong verbal and written communication skills.
* Basic computer skills; ability to learn and use dispatching / scheduling software.
* Able to multitask, stay organized, and handle changing priorities.
* Reliable attendance, punctuality, and professionalism.
* Good interpersonal skills-team player mindset.
* Ability to pass background check and drug screening.
Nice to Have:
* Previous experience in customer service or call taking/ dispatch roles.
* Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
* Some experience handling phone calls in a busy environment.
* Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
* Fast‑paced environment, especially during high demand / emergency or after storms.
* Office‑based role with phone/computer use.
* May require shift work (evenings, weekends, holidays) depending on service hours.
MINIMUM REQUIREMENTS
* High school diploma or equivalent required
* Above-average verbal and telephone communication skills are essential
* Must have good computer software skills
* Prior customer service experience preferred
Customer Support Call Taker
Englewood, OH jobs
Job DescriptionBenefits:
Bonus based on performance
Health insurance
Paid time off
Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Requirements (Entry Level)
MustHaves:
Strong verbal and written communication skills.
Basic computer skills; ability to learn and use dispatching / scheduling software.
Able to multitask, stay organized, and handle changing priorities.
Reliable attendance, punctuality, and professionalism.
Good interpersonal skillsteam player mindset.
Ability to pass background check and drug screening.
Nice to Have:
Previous experience in customer service or call taking/ dispatch roles.
Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
Some experience handling phone calls in a busy environment.
Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
Fastpaced environment, especially during high demand / emergency or after storms.
Officebased role with phone/computer use.
May require shift work (evenings, weekends, holidays) depending on service hours.
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Technician Dispatcher - Customer Experience Coordinator
Charleroi, PA jobs
At The Tustin Group, we foster those relationships by keeping people informed-because transparency builds teamwork, and teamwork builds trust. And trust is one of our core values.
We're currently looking for a passionate and detail-driven Customer Experience Coordinator to be the bridge between our clients and our service teams. If you're someone who thrives on communication, cares deeply about client satisfaction, and wants to be part of a company where your work truly makes a difference-we want to hear from you.
Here's what you can expect when you join our Customer Support Team:
Medical, Dental & Vision Coverage - Your health matters to us, and we offer comprehensive plans to keep you and your family covered.
Employer-Paid Short-Term & Long-Term Disability Insurance - Income protection when you need it most.
Employer-Paid Life Insurance - Peace of mind for you and your loved ones.
401(k) with Company Match - We help you plan for the future with a solid retirement plan and employer contributions.
Generous PTO - We believe in taking time to recharge. Enjoy vacation days, paid holidays, and personal time off.
Paid Day Off for Your Birthday - Celebrate your day, on us.
Growth Opportunities - Your path doesn't stop here. We promote from within and support your development every step of the way.
Team Events & Gatherings - From barbecues to holiday parties, we value time spent building relationships beyond the desk.
Office Culture That Respects You - Work in an environment that values your voice, respects your time, and supports your success.
Full job details below:
Summary:
The Customer Experience Coordinator role plays a pivotal part in ensuring exceptional customer service for both internal and external stakeholders. Responsibilities encompass coordinating field service technicians' schedules, managing customer inquiries, and handling daily administrative tasks to uphold a superior level of customer experience.
Job Responsibilities:
Deliver outstanding customer experiences, exceeding expectations, and maintaining proactive communication with both internal and external customers.
Cultivate and nurture strong relationships with customers through effective and timely communication channels.
Collaborate closely with the Customer Experience Team and Service Manager to coordinate service efforts and efficiently address any arising issues.
Ensure prompt and knowledgeable responses to service calls and emails, always demonstrating a customer-centric approach.
Effectively dispatch service personnel based on their skills, the nature of the request, and their location, utilizing GPS technology for optimal efficiency.
Conduct daily audits of service reports, adhering to established procedures to ensure accuracy and completeness.
Act as a dedicated customer advocate, capturing feedback and reporting it to the CARE and Leadership Team for continuous improvement.
Build and maintain relationships within the broader Tustin Group network to facilitate collaboration and support.
Contribute valuable insights to weekly manpower meetings regarding work progress, customer relations, and other operational matters.
Execute all duties outlined in the service coordinator training program with diligence and attention to detail.
Provide support for special projects as assigned by managers or supervisors, adapting flexibly to evolving responsibilities.
Experience/Education:
High school diploma or equivalent; two plus years of coordinator experience or a similar role, or an equivalent combination of education and experience.
Proficient in spoken and written English, with the ability to effectively communicate and present information to various stakeholders.
Comfortable with basic mathematical concepts and their practical application in day-to-day tasks.
Strong problem-solving skills and the ability to interpret instructions accurately.
Proficient in using inventory and scheduling software, internet applications, spreadsheet software (Excel), and word processing software.
Physical Demands/Working Conditions:
Sitting for prolonged periods at a desk while using a computer.
Typing and using a mouse frequently throughout the workday.
Occasionally standing and walking within the office to retrieve files or documents.
Lifting and carrying light office supplies, such as paper or small packages, typically weighing up to 10 pounds.
Reaching and bending to access file cabinets and shelves.
Using a telephone for extended periods to communicate with customers.
Visual acuity to read and interpret documents, emails, and computer screens.
Hearing ability to understand and respond to customer inquiries and communicate with colleagues.