Level senior support analyst jobs near me - 191 jobs

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: * Navigate to the "My Experience" application page. * Locate the "Resume/CV" document upload section at the bottom of the page. * Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Budget Support Analyst for Brendle Recital Hall provides financial oversight and proactive budget management. This includes the maintenance and reconciliation of all financial transactions, including operating funds managed by this department. This is a part time position that will work around 15 hours/week. Most work can be performed remotely; however, a private workstation/desk on-site will be provided. Essential Functions: * Establishes financial and operational systems to monitor, control, and verify expenditures and carry out financial analyses for the Technical Manager of Brendle Recital Hall and Wait Chapel. * Prepares and manages grant and contract proposals involving a variety of funding sources and agencies. * Prepares correspondence, reports, or other business materials for the team supporting the spaces managed by this staff team in the provost Office. * Develops and prepares budgets and financial reports for the unrestricted operating funds. * Initiates requests for a variety of support services and agencies. * Exercises considerable discretion and independent judgment and can analyze complex information requests and determining complex trends. * Monitors budgets and expenses; maintains and reconciles detailed budgets for multiple accounts. * Provides timely and accurate reports of budget status. * Assists in the annual departmental budget process with accurate expense projection. * Processes all invoices, pcard charges, and expenditure requests. * With the oversight of the Technical Manager of Brendle Recital Hall and Wait Chapel, input, and book events into calendars, assist with rental agreements and contracts. * Assist with organization of information regarding events. Ensuring forms are filled out by booking parties, obtaining detailed information regarding the booking event, rehearsal time and technical requirements. Required Education, Knowledge, Skills, Abilities: * Associates degree, and a minimum of five years of related accounting or business experience, or an equivalent combination of experience and education. * Knowledge of accounting principles. * Ability to analyze and interpret budget guidelines. * Ability to work effectively in a team environment. * Ability to work on assignments that are advanced in nature and require some originality and ingenuity. * Ability to work with little to no instruction on routine work and general instructions on new assignments. * Proficiency with Microsoft Suite programs. * Excellent interpersonal, communications skills (verbal and written), and organizational skills required. * Ability to manage multiple tasks with flexibility, patience, attention to detail and meet deadlines. * Ability to prioritize workload and organize workflow. * Ability to analyze and interpret policy and procedural questions. * Ability to solve problems and make decisions. * Ability to demonstrate sound judgment and discretion in a potentially stressful environment. * Ability to hold sensitive information confidential. * Knowledge of Workday is preferred; or proven ability to acquire knowledge of new systems in a short period of time. * Ability to occasionally help move piano on and off stage for classes. Preferred Education, Knowledge, Skills, Abilities: * Bachelor's degree. * Familiarity with higher education administration current best practices. * Willing to learn AV equipment on an extremely basic level. (ex. turn off equipment and lock up Brendle or put ownership labels on AV gear). * Some experience in events. Physical Requirements: * Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Lifting or carrying pushing or pulling. Environmental Conditions: * No environmental conditions Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.

About Us Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer's toolbox, and are building the team that will make that happen. Our values guide us -they are present in how we show up, make decisions, and work together to make an impact. We're curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!Summary As the Senior Support and Services Operations Analyst, you'll be responsible for building scalable processes, systems, and insights that empower our Support organization to deliver exceptional experiences for customers using Temporal Cloud. You'll play a key role in driving operational excellence as we migrate from Zendesk to Pylon, ensuring the new platform supports a seamless and data-rich customer experience. This role sits at the intersection of Support, RevOps, and Product, and will focus on optimizing workflows, automating reporting, and integrating customer health data into our broader GTM systems. What You'll Do Design and document scalable support processes across ticket routing, SLAs, escalation paths, and customer feedback loops. Develop analytics and dashboards to measure customer health, case volume trends, response times, activation, and consumption-impacting support issues. Partner with our GTM Systems team to integrate Pylon data with Salesforce, Slack, and other GTM systems to provide unified visibility into customer interactions and consumption blockers. Partner with Product and Data Analytics to identify patterns in support requests that signal opportunities for product improvements or proactive enablement. Optimize support capacity planning by analyzing ticket drivers, volumes, and patterns to forecast staffing needs. Collaborate cross-functionally with Finance and RevOps to link support performance to retention, expansion, and consumption growth. Establish quality assurance and feedback programs to ensure consistency and continuous improvement across support interactions. Act as the internal SME for support tools and automations, managing configurations, user permissions, and change requests. As Temporal scales, you'll help shape the systems and insights that power our post-sales experience, partnering with Technical Services leadership (Support, Professional Services, and possible new roles) to ensure our operations fuel both customer success and revenue growth. Build utilization, margin, and attach-rate models across Support, Services, and TAM. Support incentive model design and exec-level reporting for post-sales performance. Maintain accurate customer and partner records in Salesforce and integrated tools, ensuring data integrity for reporting and decision-making. Document processes and maintain clear SOPs for both functions. Manage operational workflows for high-tier customer benefits such as managed Slack channels and other entitlements. Monitor and track support SLAs, case resolution, and customer satisfaction metrics. What You'll Need Able to manage structured processes across multiple functions without losing accuracy or timeliness. Experience with Salesforce and customer support platforms (Zendesk, Pylon) Comfortable creating and interpreting reports to track performance and identify improvement areas. Able to work with technical, operational, and relationship-focused stakeholders Capable of managing priorities across different teams while maintaining service quality. High accuracy in data entry, entitlement tracking, and process documentation. High data fluency with hands-on experience in SQL and BigQuery to analyze performance, build dashboards, and ensure data accuracy across systems. Compensation The estimated pay range for this role is $128,000-$160,000 This role is eligible to participate in Temporal's equity plan Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits Unlimited PTO, 12 Holidays + 2 Floating Holidays 100% Premiums Coverage for Medical, Dental, and Vision AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) Empower 401K Plan Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks $3,600 / Year Work from Home Meals $1,800 / Year Professional Enrichment (Career Development & Professional Memberships) $1,200 / Year Lifestyle Spending Account $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you) $74 / Month Reimbursement for Internet Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN. Work Complexity: Provides complex maintenance and support for endpoint devices Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead Primary Duties and Responsibilities: Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements Provides feedback regarding requirements and provides recommendations Project/Task Planning: Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups Provides input to cost/time estimates Documents discussion and agreements Deployment: Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints Plans and schedules the installation and deployment projects Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications Submits or updates configuration items within management tools Develops and documents procedures for performing configuration changes, updates and upgrades Testing: May participate in the unit testing for new deployments or new components and remediates problems Provides feedback or remediation approaches on new software performance and testing Technical Support: Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems Creates temporary solutions until permanent solutions can be implemented Coordinates the resolution of escalated application, hardware and software problems Ensures that all technical resources are available for meetings that include video conferencing Documents and reviews solutions to common problems and responses for frequently asked questions Business Continuity & Disaster Recovery: Implements contingency plans including reliable backup and restore procedures, as needed Research/Evaluation: May participate in R&D POC efforts May provide recommendations per customer feedback Policies, Procedures, and Standards: Adheres to policies, procedures and standards Makes suggestions for policies and procedures and standards for Endpoint operational processes Inventory/Asset Management: Supports IT inventory/asset management processes Training: May provide on-the-spot training to end users Identifies end-user training needs Participate in the development of training materials, as needed Coaching/Mentoring: Provides coaching and guidance to team members Required Skills and Qualifications: Bachelor's Degree in Computer Science, certifications or equivalent work experience Typically has 3-5 years in functional position or related work experience, education or training Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: AmerisourceBergen Drug Corporation

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN. Work Complexity: * Provides complex maintenance and support for endpoint devices * Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead Primary Duties and Responsibilities: * Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements * Provides feedback regarding requirements and provides recommendations Project/Task Planning: * Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups * Provides input to cost/time estimates * Documents discussion and agreements Deployment: * Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints * Plans and schedules the installation and deployment projects * Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners * Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications * Submits or updates configuration items within management tools * Develops and documents procedures for performing configuration changes, updates and upgrades Testing: * May participate in the unit testing for new deployments or new components and remediates problems * Provides feedback or remediation approaches on new software performance and testing Technical Support: * Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed * Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems * Creates temporary solutions until permanent solutions can be implemented * Coordinates the resolution of escalated application, hardware and software problems * Ensures that all technical resources are available for meetings that include video conferencing * Documents and reviews solutions to common problems and responses for frequently asked questions Business Continuity & Disaster Recovery: * Implements contingency plans including reliable backup and restore procedures, as needed Research/Evaluation: * May participate in R&D POC efforts * May provide recommendations per customer feedback Policies, Procedures, and Standards: * Adheres to policies, procedures and standards * Makes suggestions for policies and procedures and standards for Endpoint operational processes Inventory/Asset Management: * Supports IT inventory/asset management processes Training: * May provide on-the-spot training to end users * Identifies end-user training needs * Participate in the development of training materials, as needed Coaching/Mentoring: * Provides coaching and guidance to team members Required Skills and Qualifications: * Bachelor's Degree in Computer Science, certifications or equivalent work experience * Typically has 3-5 years in functional position or related work experience, education or training Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Drug Corporation

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements. Job Responsibilities Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements Develop strong knowledge of secured lending products including borrowing base credit facilities Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Required qualifications, capabilities, and skills Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc.. Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel Preferred qualifications, capabilities and skills Bachelor's degree in Business/Accounting preferred

About Us Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone. Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact. We're growing quickly across North America and partnering with retailers of all sizes to expand our reach. If you're passionate about creating real change for people and the planet, we'd love for you to join us. Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future. What We're Looking For We're looking for a Support Analyst to join our team for an 18-month Maternity Leave contract beginning in January 2026 (Start date TBD). This is a remote position, and is open to candidates currently residing in Canada or the US. As a Support Analyst at Flashfood, you'll be a key member of the Customer Support team, responsible for ensuring a seamless experience for our users and partners. You'll combine technical expertise, analytical thinking, and strong communication skills to diagnose, troubleshoot, and resolve complex issues across our platform. In this role, you'll work closely with the customer support, engineering, and product teams to investigate incidents, analyze data, and identify root causes - going beyond quick fixes to drive lasting improvements. You'll monitor system performance, develop workarounds when needed, and ensure timely, empathetic communication with all stakeholders. What You'll Do Technical Support & Troubleshooting Triage and resolve technical issues across the Flashfood platform, identifying root causes and providing timely solutions. Monitor system performance and analyze logs, dashboards, and data to detect issues or trends. Write and run SQL queries to validate data, investigate incidents, and support decision-making. Track recurring issues and collaborate on long-term fixes to prevent future incidents. Collaboration & Escalation Partner with Engineering, Product, and Operations teams to escalate complex issues with clear documentation and context. Participate in incident management to ensure quick resolution and effective communication. Support the Customer Support team by handling technical escalations and ensuring a seamless user experience. What You Bring Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments Excellent written and verbal communication skills 1+ year of experience in IT support, QA engineering, and customer service Proficient with mobile applications across Android and iOS platforms Skilled in working with REST APIs and JSON data Hands-on experience with MongoDB, SQL, and other data stores Experienced in log analysis and debugging using monitoring tools What We Offer Competitive salary, equity, and comprehensive benefits. Mission-driven work that reduces food waste and expands access to affordable food. 100% remote work with flexibility and trust. A fast-growing, collaborative team with big ambitions. Real opportunities for career growth and professional development. Flashfood is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and experiences, and we're dedicated to creating an environment where everyone feels supported and empowered to do their best work.

Insight Global is seeking Tier 1 Monitoring Support Analysts for a Digital and Entertainment Fortune 500 client. These candidates are responsible for real-time surveillance of critical systems to ensure operational stability and rapid response to incidents. This role requires strong attention to detail, the ability to follow scripted troubleshooting procedures, and effective coordination with support teams through ticketing and alerting tools. The analysts will monitor multiple enterprise platforms and communication channels to help maintain system health and performance. This role is fully remote with working hours in Central Standard Time, during the hours of (6AM-6PM) or (6PM-6AM) Friday - Monday. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience monitoring and troubleshooting: - Windows Servers - Windows laptops / endpoints - SCOM monitoring - Moogsoft event correlation - Seachange systems - Microsoft Office products (Outlook, Word, Excel, etc.) - Experience creating, managing, and assigning tickets and alerts in ServiceNow - Strong attention to detail and the ability to remain alert during long shifts. - Ability to follow documented procedures accurately. - Good written and verbal communication skills.

Department of Information Technology 12 Months, Full-Time Non-Exempt, Pay Grade 31 VRS-Eligible, Benefits-Eligible Job Summary/ Objective:Assists customers in resolving technology issues in a timely and professional manner. Services including but not limited to help desk, computer hardware, and software and installation, telecommunication equipment, problem resolution, and user training. Supervisory Responsibilities: None. Essential Functions: Acts as liaison between vendors and departments, staff liaisons; Assists Information Technology and users by responding to questions and problems on applications, software, and hardware as required; Creates and maintains graphical charts for explanation of projects and progress reporting; Provides status reports to supervisor and management; Participates in Department's teamwork concept; Meets Departmental and organizational deadlines; Ensures prompt and accurate status and feedback of questions and problems to customers and management; Composes and maintains support documentation; Troubleshoots and resolves various issues; Conducts training for customers and users; Receives, documents and responds with appropriate assistance to all calls to the department for questions and problems from end users about applications, hardware, and software (whether computer, LAN, WAN, networks or telecommunications); Installs computer hardware and software and related electronic equipment according to departmental needs; Makes suggestions concerning department's standards which would facilitate improved operations; Evaluates new and current computer hardware and software solutions; Responsible for one or more department hardware setup/break fix; Performs various other activities as required. Competency: Knowledge/ Skills/Abilities: Ability to work well with people and as part of a cross-functional team. Requires excellent interpersonal communication skills, especially the ability to communicate technical ideas clearly and translate user requests, and an ability to communicate effectively to a diverse audience. Strong Maintaining a strong customer-service orientation. Skill in troubleshooting a variety of complex computer hardware and software issues. Operating effectively and graciously in stressful situations. Possesses knowledge of Technology infrastructure, computer hardware, wired and wireless networking technologies, and software management and deployment solutions. Significant experience supporting or managing computer hardware and peripherals. Skill in deploying and maintaining computer hardware and software systems, including patch management. Proficiency in Microsoft Windows and Applications. Required Education and Experience: Two or more years of experience in a similar hardware and software environment. Computer and LAN hardware and software knowledge is required. Preferred Qualifications/Certifications: Preferably one of the following: Baccalaureate degree from an accredited four-year college/university in computer science, information systems management, business management, or a related field. Community college degree in Computer Science or Business. Additional experience may be substituted for education. Certifications such as HDI, A+, Network+, MCP, MCSA, MCSE, ITIL, PMP, PBA, ECBA, CCBA, CBAP. Physical and Mental Requirements: Work is typically performed in an office, data center or conference rooms. Communicate in in-person and virtual meetings. Regular use of telephone and chat. Regular use of computers. Regular handling of small computer components. Lifting of up to 100 pounds. Occasional need to perform urgent tasks to meet organizational deadlines. Occasional work after normal business hours. Occasional weekend duties. Occasional operation of county vehicles to travel to locations throughout the county is required. Regular contact with other county employees and senior leadership at all levels of County government. Employees must possess a valid driver's license and meet the qualifications of the County's driver eligibility program. Occasional travel between County facilities or to off-site meetings may be required. Employees in this position may be considered essential personnel and fall under Albemarle County AP-4 and in addition, be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Remote Work: This position is not eligible for a remote work schedule. All County staff must maintain residence within the Commonwealth of Virginia. The Salary Range: The hiring range for this position is $30.01 - $33.17 per hour (approx. $62,416 - $68,986 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. Deadline for Applications: Position open through Monday, February 9, 2026. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth.

Infrastructure Operations Analyst Shifts Available: + Day Shift: 7:00 AM - 3:00 PM EST + Night Shift: 3:00 PM - 11:00 PM EST or 4:00 PM - 12:00 AM EST + Rotational Overnight Coverage (once per month): 11:00 PM - 7:00 AM EST + Note: Rotational shift availability is required. Overview We are seeking Infrastructure Operations Analysts (Junior Systems Operations Engineers) to join our Command Center / Systems Operations team. This hands-on role is responsible for monitoring production systems, supporting batch workflows, managing file movement processes, and ensuring overall operational stability. You will also help support the ongoing migration from on‑prem infrastructure to AWS and participate in the adoption of cloud-native tools for scheduling, automation, and secure file transfer. Responsibilities + Monitor and support batch jobs, file movement workflows, SLA-driven processes, and production system health. + Troubleshoot issues such as missing files, delayed workflows, job failures, system alerts, or performance degradation. + Escalate incidents accurately and efficiently based on severity and business impact. + Work with dashboards and monitoring tools such as Dynatrace and enterprise job scheduling platforms. + Support external user groups consuming internal operational products or services. + Participate in day or night shift assignments, including a required monthly overnight rotation. + Assist in the migration from on-premise environments to AWS, including cloud-hosted scheduling and automation solutions. + Maintain documentation, follow operational procedures, and ensure strict adherence to SLAs. + Collaborate with engineering teams to improve automation, reliability, and monitoring capabilities. Required Skills & Experience + Experience in systems operations, infrastructure support, Command Center, or NOC-style environments. + Understanding of batch job processing, production monitoring, or operational support workflows. + Strong troubleshooting skills for job failures, file process issues, and real-time system alerts. + Ability to work a rotational shift schedule, including one monthly overnight shift (must-have). + Strong communication and escalation skills. Preferred Skills (Nice to Have) + Exposure to AWS (Cloud Practitioner or similar knowledge). + Familiarity with Ansible, Terraform, or other automation tools (not required). + AWS certification (preferred but not required). + Experience with SFTP systems, workflow schedulers, or enterprise monitoring platforms. Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $30.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a Senior Actuarial Support Analyst to join our Actuarial team. In this role, you will own core reporting that quantifies customer outcomes, impact, and cost savings. You will analyze results to identify key drivers, develop clear insights, and present findings to internal stakeholders and external customers, explaining what is happening, why it matters, and the implications for decision-making. This role is best suited for a senior individual contributor who enjoys owning complex analyses, influencing stakeholders, and being accountable for results rather than managing people. The work is fast-paced and evolving, requiring strong attention to detail, flexibility, and comfort translating complex data into clear, actionable narratives. You will collaborate closely with actuarial, clinical, and customer success teams to ensure reporting is accurate, consistent, and aligned with business and customer needs. This role offers the opportunity to shape how value is measured and communicated, directly influencing customer understanding, internal strategy, and company growth. What you'll do: Own and maintain client-facing reporting that measures cost savings, outcomes, and performance of prior authorization programs. Analyze and interpret authorization and claims data to identify trends, key drivers, and opportunities to improve customer value. Prepare and present clear, executive-level insights and results to external customers and internal leadership. Explain results and drivers in a way that builds client trust and supports customer decision-making. Partner closely with customer success, clinical, and actuarial teams to align metrics, assumptions, and narratives. Lead post-implementation assessments to quantify impact, validate savings, and inform future improvements. Continuously refine reporting, methodologies, and storytelling to improve clarity, consistency, and client relevance. Ensure analyses and methodologies are defensible, well-documented, and able to withstand detailed customer and actuarial review. What you'll need: 5+ years of experience in healthcare analytics or related roles, supporting reporting, performance measurement, or client outcomes Proven experience delivering client-facing reporting that measures impact, savings, and performance Strong Excel and SQL skills with experience using visualization and analysis tools such as Tableau Solid understanding of healthcare cost drivers and hands-on experience working with medical claims and authorization data, including professional and facility claims, and common coding systems (ICD-10, CPT/HCPCS, DRGs, revenue codes, place of service) is preferred Ability to independently scope analyses, define methodologies, validate results, and translate complex data into clear, actionable insights Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance The salary range for this position is $100,000 to $115,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Cross Functional Interview Technical Team Interview Executive Leadership Interview *Subject to change About Cohere Health: Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can't wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal. #LI-Remote #BI-Remote

ORGANIZATION INFORMATION: Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. POSITION SUMMARY: The EHR Support Specialist is the subject matter expert for the utilization of the OCHIN Epic Electronic Health Record (EHR) and the Social Solutions ETO systems across all of the organization. This position supports process redesign, system refinement, and implementation to ensure the organization achieves maximum benefit from the Epic and ETO EHR systems. Responsible for coordinating user training and ongoing support, contributes to and supports policy and procedures to support clinical systems and promotes process, redesign and change management. Additionally, this position conducts technical training needs assessment and develops training and other resources for staff to increase competency. This position will work directly with all clinical staff and providers, such as, but not limited to, MDs, Dos, MAs, LPNs, RNs, Care Coordinators, Clinical Pharmacists, Behavioral Health Providers and Therapists and Medical Providers. SALARY: $64,800- $77,700 BENEFITS: * PTO * Vision * Dental * Health * 401k * Sick time ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, traveling, driving, using a computer for typing and conducting research, speaking and presenting in front of others, analyzing data, and attending meetings. MAJOR AREAS OF RESPONSIBILITY: * Completes required training and maintains both Epic and ETO proficiency. * Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application across the entire organization. * Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes. * Collaborate with OCHIN and advisory workgroups to optimize use of the Epic system through implementation of new practice management and EHR features and upgrades. * Collaborate with OCHIN and the necessary clinical personnel to test new features and upgrades prior to implementation. * Work with various support vendors to ensure proper establishment and ongoing transfer of clinical data via HL7 interfaces between various systems. * Create and manage Epic report creation and/or modification needs across the organization. * Work with Quality and Evaluation team to develop methods to monitor population specific clinical data for implementation of UDS reports, Ryan White Services Report, Meaningful Use, PCMH and Quality Improvement. * Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for all impacted service areas. * In collaboration with clinic personnel, this position has the primary responsibility for the development and maintenance of EHR Workflows within Epic. * Attend practice management and other clinical meetings as required. * Coordinate and provide all initial EHR training to new staff and providers across the organization. * Provide go-live support to all clinic staff, providers and Epic users for all upgrades, patches and functionality changes within the EHR. * Coordinate the issuance of Epic ID and password for new users and providers. * Provide necessary refresher and/or ongoing EHR competency/efficiency training for existing Epic users and providers. * Support EHR upgrade training for all staff and providers in collaboration with OCHIN. * Accomplish all required general maintenance of the ETO electronic record, including adding, deleting and modifying access for all users. * Create and/or modify touchpoints in ETO in order to collect data, monitor key performance indicators and report as necessary. * Create, implement and maintain the necessary data extractions from the ETO system as well as the necessary data imports into the ETO system. * Create and implement accurate ETO related data collection, reports, and documentation necessary to provide required data for federal, state, agency and board purposes. * Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. that includes an understanding, awareness, and respect for diversity. * Other duties as assigned. EDUCATION/LICENSURE: * Bachelor's degree preferred Knowledge, Skills, Abilities and other Qualifications: * Minimum of two years' experience in a clinical setting supporting Epic required * EPIC Ambulatory certification required * Previous experience with Epic required * ETO experience and/or certification is preferred * Strong oral and written communications * Able to explain complex subjects in a clear and engaging manner * Able to understand clinical needs, workflows and requirements in a primary care setting * Must have excellent organizational, communication, and presentation skills, as well as public speaking skills * Experience with and ability to provide high quality customer service. * Willingness to travel as necessary * Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. * Must be able to maintain individuals' confidentiality. * Reliable transportation, driver's license and proof of auto insurance required. OTHER INFORMATION: Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

What Product Systems Analysis contributes to Cardinal Health NPHS Commercial and Pharmacy Technologies manages the NPHS Business segment's portfolio of commercial and pharmacy focused technologies to maximize the business value of the technologies and enhance the user experience. This role serves as a liaison between the business and IT to align support strategies and capabilities, also providing technical specifications to IT related to issues. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution. Responsibilities Provides Tier 2 virtual support to the organization's end users Support software, hardware, warehouse technology, server, network, and enterprise systems issues. Respond to escalated issues from the IT Service Center family, Resolves user requests through discussions with users and coordination with internal and external resources Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. Maintains support related documentation for certain end user platforms, monitoring environments, responding to alerts, and addresses service outages. Qualifications 2-4 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $68,500 - $88,200 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 3/14/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

PrismRBS is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer. In this role, you will work closely with the Director of Financials Support, and be supported by a great team, in providing exceptional customer service and development support. Fully Remote Equipment Provided $20-$22/hour Role Responsibilities: Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction Maximize and maintain current knowledge and awareness of applications and related technologies Sound understanding of API and web services technologies and functions Email technology troubleshooting Ability to present Support webinars, both internally to staff as well as to customers via the Web Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution Ability to interpret requirements, and recommend solutions that best address clients' needs Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively Strong ability to multi-task and prioritize work effectively Exceptional attention to detail and the ability to grasp concepts quickly Other duties as assigned by management. About Prism: Prism is the largest Campus-wide Technology Services (ERP) provider in higher education retail. Specializing in Point of Sale, Back-office ERP and eCommerce websites for 500+ campus locations in the United States and Canada.

Exciting Senior Catastrophe Modeling Analyst opportunity with innovative P&C Insurer, delivering risk insights that support pricing and profitable growth. Responsibilities include modeling catastrophe risk across property portfolios, supporting actuarial pricing and underwriting with loss analytics, and assisting development of exposure management strategies. Must have 6+ years' cat modeling experience, AIR and RMS proficiency, and advanced analytical & technical skills. Strong communication and project management abilities needed.

PrismRBS is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer. In this role, you will work closely with the Director of Financials Support, and be supported by a great team, in providing exceptional customer service and development support. Fully Remote Equipment Provided $20-$22/hour Role Responsibilities: Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction Maximize and maintain current knowledge and awareness of applications and related technologies Sound understanding of API and web services technologies and functions Email technology troubleshooting Ability to present Support webinars, both internally to staff as well as to customers via the Web Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution Ability to interpret requirements, and recommend solutions that best address clients' needs Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively Strong ability to multi-task and prioritize work effectively Exceptional attention to detail and the ability to grasp concepts quickly Other duties as assigned by management. About Prism: Prism is the largest Campus-wide Technology Services (ERP) provider in higher education retail. Specializing in Point of Sale, Back-office ERP and eCommerce websites for 500+ campus locations in the United States and Canada.

We are seeking an experienced Sr. Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish a relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery. The Senior Support Analyst responsibilities include but are not limited to: * Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations. * Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network. * Serves as a liaison with third-party support and PC equipment vendors. * Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs. * Regularly provides assistance to less experienced Analysts. * Conducts research on desktop products in support of PC procurement and development efforts. * Completes assignments with limited supervision. * Completes assignments under general supervision. * Timely and accurately troubleshoots complex issues and provides end-user assistance. * Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users. * Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives. * Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance. * Provides Service Desk Call Center and deskside support. * Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components. * Accurately documents instances of equipment or component failure, repair, installation and removal. Required Experience and Skills: * Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable. * 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools. Work Location: This role will be primarily based across EQT assets (around 80% of the time), with flexibility to work from home for the remaining 20%.

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the combined Commercial and Investment Bank Loan Portfolio. As a Credit Monitoring Analyst, you will be responsible for assessing compliance with credit agreement terms. In this role, you will interpret financial and other covenants included in credit agreements to determine whether borrowers are meeting the terms of the credit agreements or are in default. The credit agreements cover syndicated loans and bilateral agreements. Job Responsibilities Complete set up of reporting requirements and financial covenants in a wide variety of new credit agreements and other executed documents in the bank system, including Syndicated Credit Agreements and other externally prepared agreements Translate legal and structural terms into operational and monitoring requirements for ongoing compliance Conduct periodic reviews and continuous monitoring of the borrower's financial covenants and collateral based on the credit agreement requirements Interpret complex attorney/externally prepared credit agreements and other legal documents to determine which co-borrowers, guarantors, and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Review documentation and monitor ongoing compliance with financial covenants with bilateral agreements and syndicated loans from different lending institutions Independently calculate cash flow, leverage ratios, and required covenant values in accordance with specific terms laid out in credit agreements Perform detailed Borrowing Base calculations and reconciliations for Secured Lending cases Validate collateral documentation such as AR aging, inventory listings, and ineligible summaries Compare executed Credit Agreements to the corresponding Credit Approval and term sheets to verify alignment and report discrepancies Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Partner with Risk, Credit, and Operations teams to resolve discrepancies or clarifications within loan documentation and operation Required Qualifications, Capabilities, and Skills Bachelor's degree in business/accounting preferred Three or more years of experience in Credit Monitoring, Credit Administration, Credit Review, or Loan Operations in Commercial, Business, or Investment Banking Proven experience reviewing and interpreting Credit Agreements and Syndicated Loan Structures Maintain strong knowledge of various facility types, including Revolvers, Term Loans, LCs, Bridge Loans, and Asset-Based structures Working knowledge of various facilities structures including Asset Based Lending, Real Estate Banking and Security Valuation Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc. Strong understanding of facility structures and their downstream operational effects. Excellent attention to detail, accuracy, and risk discipline Strong verbal and written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. **Job Posting External** **Primary Responsibilities** + Maintain software currency by evaluating and applying patches and updates as appropriate. + Assist in managing and making recommendations for overall life cycle of application. + Monitor and optimize systems. Analyze system and processes to identify possible efficiencies. + Create flowcharts, test, debug, document, modify and install software. + Perform security administration, such as creating and maintaining user and group accounts affecting data structures and security rights within software applications. + Develop system processes and procedures for areas such as user management and monitoring. + Integrate proactive monitoring of systems using tools such as Simple Network Management Protocol, Solarwinds, and other tools as applicable. **Qualifications** + Bachelor degree in Computer Science or related field or equivalent experience is required. + _Associates plus 6 years of experience or high school diploma/GED plus 12+ years of related experience will be considered._ + Windows Server and UNIX experience strongly desired. + Occasional travel (0-5%) is required. + On-call and weekend support is required. _Salary/level will be commensurate with experience. Remote Work: Crown offers hybrid remote work for this position. A reasonable commute is necessary as some onsite work is required. Relocation assistance is available._ **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. **Compensation and Benefits:** Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities