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Level senior support analyst vs technical support specialist

The differences between level senior support analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior support analyst and a technical support specialist. Additionally, a level senior support analyst has an average salary of $120,480, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a level senior support analyst include level support, and . The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Level senior support analyst vs technical support specialist overview

Level Senior Support AnalystTechnical Support Specialist
Yearly salary$120,480$48,667
Hourly rate$57.92$23.40
Growth rate10%10%
Number of jobs70,320157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Average age4242
Years of experience22

Level senior support analyst vs technical support specialist salary

Level senior support analysts and technical support specialists have different pay scales, as shown below.

Level Senior Support AnalystTechnical Support Specialist
Average salary$120,480$48,667
Salary rangeBetween $91,000 And $157,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between level senior support analyst and technical support specialist education

There are a few differences between a level senior support analyst and a technical support specialist in terms of educational background:

Level Senior Support AnalystTechnical Support Specialist
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Most common majorLiberal ArtsComputer Science
Most common collegeNorthwestern UniversityStanford University

Level senior support analyst vs technical support specialist demographics

Here are the differences between level senior support analysts' and technical support specialists' demographics:

Level Senior Support AnalystTechnical Support Specialist
Average age4242
Gender ratioMale, 94.1% Female, 5.9%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior support analyst and technical support specialist duties and responsibilities

Level senior support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Show more

Level senior support analyst vs technical support specialist skills

Common level senior support analyst skills
  • Level Support, 100%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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