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Become A Level Senior Technician

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Working As A Level Senior Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Level Senior Technician Do At The Computer Merchant, Ltd.

* High volume, we handle all support for desktop based packages.
* MS, VPN, PKI, KAC, VDI,Drivers, Browsers, SCCM, ERPM, iOS support, PC backup.
* Anything that can be solved remotely should be kept at L2.
* I need good technical troubleshooters.
* Interviwing is all role play.
* We expect candidates to hit the ground running.
* We ask general PC troubleshooting questions that multiple answers and we judge based on role play conversation interviews.
* Candidates must be US Citizens

What Does A Level Senior Technician Do At Caci International

* Responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the engineering and installation activities at the client site.
* Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company’s suite of products.
* Serves as the first escalation contact for customer support issues
* Ensures that the details included in the installation procedures are fully understood and properly applied by on-site staff and that all project preparation is in order.
* Reviews project planning with a view to improve on the completion date, if possible during implementation.
* Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.
* Completes advanced installations and perform system test procedures.
* Troubleshoots and resolves issues that cannot be solved remotely.
* Prepares for on-site installations by reviewing site requirements.
* Obtains software and reviews relevant documentation prior to visiting customer sites.
* Stages the installation and upgrades in a lab environment prior to the site visit when necessary
* Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
* Troubleshoots and resolves advanced technical issues as they occur.
* Provides system administration training to technical users as needed.
* Supports WIN 10 upgrade and issue resolution
* CLEARANCE:
* Minimum of SECRET but can go up to TS/SCI
* Ability to obtain a DHS HQ EOD

What Does A Level Senior Technician Do At Cognosante

* Onsite and remote technical support
* Troubleshoot and resolve technical issues in a Windows environment
* Support Microsoft, business and third party applications
* Participate in the testing and deployment of Windows desktop images
* Coordinate and support all desktop add/moves in the contact center
* Perform PC replacement/upgrade ensuring that the transition is smooth for the end user
* Create detailed documentation for the Support Services Help Center, both internal and external facing
* Participate in an on call rotation with the rest of the Support Services Team providing after hours and weekend support when needed (one week every few months)
* Assist with answering incoming calls to the Help Desk when volume requires
* Log all support requests in our ticketing system and future ticketing system for technology partners
* Maintain accurate and up to date notes in all tickets
* Review open tickets daily, promptly following up on tickets that have been updated by the customer
* Provide exceptional customer service in every interaction
* Ensure that initial response, ongoing communication and resolution times are within established SLAs
* Maintain professional demeanor at all times
* Escalate issues or concerns to Cognosante management when appropriate
* Installation, maintenance and support of desktops, laptops, servers, networking gear and printers
* Support Windows 7 and Windows 8
* Manages and supports Office 365
* Support of Contact Center Technology

What Does A Level Senior Technician Do At PIMA County Government

* Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.) Client Environment (includes Elected Officials) Maintenance and Support Leads other IT employees in troubleshooting and resolution of complex client computing and communications hardware, operating software, applications, affiliated software environment and peripherals; Leads client kit hardware, operating system, application and utility software evaluations and recommendations; Leads development and enforcement of client kit software and hardware configuration, deployment and administration procedures and practices; Coordinates the annual definition/upgrading of the client infrastructure and associated component processes and improvement opportunities; Monitors client environment for proper operation within required performance, function and availability expectations and leads root cause analysis where service level agreement (SLA) issues are discovered;
* Co-leads continuous improvement efforts within sphere of responsibility.
* Project Support Works with project teams to understand client requirements and define appropriate client kit hardware, software and network connectivity solutions; Assists in developing and testing required client kit hardware, operating systems and application configuration requirements; Works with project manager to define client kit environment deployment strategies and schedules; Develops, coordinates and/or provides user training and orientation services per project requirements; Leads development of client kit deployment, support and maintenance procedures; Works with project team to define required post-project implementation operational skill sets and resource demands; Coordinates and executes client kit environment deployments according to defined project schedules, budgets and compliance requirements; Coordinates and executes client kit environment decommissions resulting from new project driven technology deployments and/or upgrades.
* KNOWLEDGE

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How To Become A Level Senior Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Level Senior Technician jobs

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Real Level Senior Technician Salaries

Job Title Company Location Start Date Salary
Senior Helpdesk Technician Geller & Company LLC New York, NY Apr 29, 2015 $105,000
Technical Support Analyst, Senior Principal Software AG USA, Inc. Reston, VA Feb 14, 2010 $94,098
Senior Applications Support/Field Application Engi Stmicroelectronics, Inc. Santa Clara, CA Dec 04, 2011 $92,857
Senior Helpdesk Technician Geller & Company LLC New York, NY Apr 29, 2013 $85,000
Senior Desktop Support Appcelerator, Inc. Mountain View, CA May 29, 2012 $83,907 -
$85,000
IT Production Support Analyst, Senior CVS Pharmacy, Inc. Lincoln, RI Apr 07, 2015 $81,880
IT Production Support Analyst, Senior CVS Pharmacy, Inc. Cumberland, RI Jul 28, 2014 $80,000
Technical Applications Support Analyst, Senior ASS State Street Bank and Trust Company New York, NY Sep 20, 2012 $72,000 -
$82,000

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Top Skills for A Level Senior Technician

DesktopSupportComputerHardwareLaptopsRemoteDesktopActiveDirectoryNetworkPrintersPCWindowsXPTroubleshootTechnicalSupportProceduresSetupHelpdeskCustomerServiceVPNCitrixUserAccountsMacOSLotusNotes

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Top Level Senior Technician Skills

  1. Desktop Support
  2. Computer Hardware
  3. Laptops
You can check out examples of real life uses of top skills on resumes here:
  • Provided local PC desktop support including set-up and install of operating systems for hardware and software issues.
  • Clean, modify and repair computer hardware including monitors, keyboard and printers.
  • Image remote user's laptops, migrate data, deploy applications and ship out laptops to remote users' location.
  • Performed remote desktop assistance sessions to resolve issues promptly and with minimal impact to customers.
  • Assign PCs and Laptops assets numbers to employee names in Active Directory.

Top Level Senior Technician Employers

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