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Become A Level Senior Technician

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Working As A Level Senior Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Level Senior Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Level Senior Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Level Senior Technician Jobs

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Level Senior Technician Career Paths

Level Senior Technician
Information Technology Manager Senior Manager Internal Auditor
Accounting Manager
7 Yearsyrs
Project Manager Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Senior Technologist Project Manager Senior Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Windows System Administrator Senior Systems Engineer Information Technology Manager
Operations Manager
7 Yearsyrs
Systems Analyst Project Leader Business Analyst
Product Manager
7 Yearsyrs
Systems Engineer Project Manager
Program Manager
8 Yearsyrs
Network Engineer Engineer Operations Manager
Purchasing Manager
9 Yearsyrs
Windows System Administrator Senior System Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Senior Technologist Systems Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Level Senior Technician?

Help others decide if this is a good career for them

Average Length of Employment
Desktop Engineer 2.5 years
Helpdesk Lead 2.4 years
Top Employers Before
Consultant 2.5%
Technician 2.4%
Top Employers After
Consultant 4.2%

Do you work as a Level Senior Technician?

Level Senior Technician Demographics

Gender

Male

78.1%

Female

19.9%

Unknown

2.0%
Ethnicity

White

58.1%

Hispanic or Latino

16.6%

Black or African American

11.7%

Asian

8.9%

Unknown

4.7%
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Languages Spoken

Spanish

46.8%

French

14.3%

Portuguese

6.5%

Japanese

5.2%

Carrier

3.9%

Mandarin

2.6%

Arabic

2.6%

Cheyenne

2.6%

Swahili

1.3%

Hindi

1.3%

Dutch

1.3%

Korean

1.3%

Danish

1.3%

Norwegian

1.3%

Bengali

1.3%

Filipino

1.3%

Cantonese

1.3%

Tagalog

1.3%

Irish

1.3%

Chinese

1.3%
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Level Senior Technician Education

Schools

University of Phoenix

27.0%

Strayer University

11.1%

University of Maryland - University College

5.7%

Arizona State University

4.7%

Colorado Technical University

4.7%

Northern Virginia Community College

4.7%

University of Houston

4.1%

American InterContinental University

4.1%

Northeastern University

3.7%

Walden University

3.4%

University of North Texas

3.0%

Webster University

3.0%

Prince George's Community College

2.7%

More Tech Institute

2.7%

Regis University

2.7%

Boston University

2.7%

Capella University

2.7%

Monroe College

2.4%

Community College of the Air Force

2.4%

Kennesaw State University

2.4%
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Majors

Business

15.8%

Computer Science

15.7%

Computer Information Systems

12.8%

Information Technology

11.7%

Computer Networking

7.7%

Electrical Engineering

5.8%

Management Information Systems

3.6%

Information Systems

3.6%

Management

3.0%

Communication

2.2%

Computer Technical Support

2.0%

Psychology

2.0%

Criminal Justice

1.9%

Computer Engineering

1.9%

Accounting

1.9%

Electrical Engineering Technology

1.8%

Liberal Arts

1.7%

Computer Systems Security

1.7%

Education

1.6%

Project Management

1.6%
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Degrees

Bachelors

40.2%

Other

23.3%

Associate

16.2%

Masters

12.0%

Certificate

5.3%

Diploma

2.4%

Doctorate

0.6%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Level Senior Technician Salaries

Job Title Company Location Start Date Salary
Senior Technical Support Analyst Inovant, LLC Foster City, CA Nov 11, 2011 $125,600 -
$142,000
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Dec 04, 2016 $113,464 -
$131,500
Senior IT Support Analyst Salesforce.Com, Inc. San Francisco, CA Sep 27, 2010 $113,000
Senior IT Support Analyst IV Portland General Electric Company Portland, OR Jan 19, 2016 $107,777
Senior Technical Support Analyst Clarabridge Reston, VA Mar 30, 2016 $107,702
SR. IT Technical Support Analyst (Security) Halliburton Energy Services, Inc. Houston, TX May 16, 2016 $107,266
Senior Principal Technical Support Analyst Software AG USA, Inc. Reston, VA Feb 13, 2016 $105,446
Senior Helpdesk Technician Geller & Company LLC New York, NY Apr 29, 2015 $105,000
SR. IT Support Analyst Aviat U.S., Inc. Santa Clara, CA Nov 17, 2014 $104,042 -
$138,011
Senior Technical Support Analyst Visa U.S.A. Inc. Highlands Ranch, CO Jul 29, 2016 $101,754 -
$109,902
Senior Technical Support Analyst BMC Software, Inc. San Jose, CA Jun 08, 2015 $101,168
SR. Technical Support Analyst Air Worldwide Corp. Boston, MA Oct 08, 2016 $100,000
Senior Technical Support Analyst BMC Software, Inc. Santa Clara, CA Nov 07, 2016 $97,000 -
$110,000
Senior Technical Support Analyst BMC Software, Inc. San Jose, CA Nov 07, 2016 $97,000 -
$110,000
Senior Technical Support Analyst IBM India Private Limited Sunnyvale, CA Jun 28, 2016 $89,901 -
$102,617
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Dec 04, 2016 $89,700 -
$131,500
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Aug 26, 2013 $89,449
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Aug 05, 2013 $89,449
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Nov 01, 2014 $89,449
SR. Tech Support Analyst Visa U.S.A. Inc. Ashburn, VA Aug 01, 2015 $87,194 -
$105,538
Senior Technical Support Analyst Clarabridge, Inc. Reston, VA Feb 05, 2015 $87,194
SR. Analyst, Knowledge Mgmt. & Web Tech. Support Deloitte Touche Tohmatsu Services Inc. Richmond, VA May 07, 2015 $86,800 -
$89,800
Senior Technical Support Analyst Credit Suisse Securities (USA) LLC Parkton, NC Apr 26, 2016 $84,000
Senior Desktop Support Appcelerator, Inc. Mountain View, CA May 29, 2012 $83,907 -
$85,000
Senior Technical Support Analyst Egain Corporation Sunnyvale, CA Sep 03, 2013 $83,637 -
$84,000
SR. Technical Support Analyst Visa U.S.A. Inc. Highlands Ranch, CO Feb 28, 2011 $83,600 -
$94,500
Senior Technical Support Analyst Hay Group, Inc. Boston, MA Sep 21, 2013 $82,700
SR IT Technical Support Analyst Halliburton Energy Services, Inc. Houston, TX Apr 22, 2013 $82,500
IT Production Support Analyst, Senior CVS Pharmacy, Inc. Lincoln, RI Apr 07, 2015 $81,880
Senior Analyst Tech Support It Cats, LLC New York, NY Jan 04, 2011 $80,350

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Top Skills for A Level Senior Technician

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  1. Computer
  2. Desktop
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Designed the Access database and developed intranet application using ColdFusion for field services personnel using pen-based computers and wireless communications.
  • Resolve desktop related problems ensuring concise updated information.
  • Prepared resolutions for troubleshooting remote access problems.
  • Involved with my direct supervisor in conducting character and technical interviews with multiple technical support analyst candidates.
  • Assisted the company with completing a successful migration from Windows XP Pro / Office 2003 to Windows 7 / Office 2010.

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