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Become A Level Senior Technician

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Working As A Level Senior Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,000

    Average Salary

What Does A Level Senior Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Level Senior Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Level Senior Technician Jobs

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Level Senior Technician Career Paths

Level Senior Technician
Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Information Technology Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Information Technology Manager
7 Yearsyrs
Senior System Administrator Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior System Administrator Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Senior System Administrator Team Leader Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior Systems Engineer
Information Technology Operations Manager
9 Yearsyrs
Senior Systems Engineer Systems Manager
Information Systems Manager
6 Yearsyrs
Senior Systems Engineer Quality Assurance Lead Senior Business Analyst
Implementation Manager
8 Yearsyrs
Lead Technician Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Lead Technician Project Analyst Senior Systems Analyst
Systems Manager
6 Yearsyrs
Senior Technical Analyst Senior Systems Analyst Systems Manager
Information Technology Systems Manager
8 Yearsyrs
Senior Systems Analyst Technical Manager Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Senior Technical Analyst Senior Network Engineer Information Technology Operations Manager
Service Desk Manager
7 Yearsyrs
Senior Technical Support Specialist
5 Yearsyrs
Senior Technical Analyst Senior Business Analyst Information Technology Senior Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Manager Support Manager Help Desk Manager
Incident Manager
9 Yearsyrs
Senior Technical Support Specialist Senior Support Technician
Senior Desktop Support Technician
6 Yearsyrs
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Do you work as a Level Senior Technician?

Help others decide if this is a good career for them

Average Length of Employment
Helpdesk Lead 2.5 years
Top Careers Before Level Senior Technician
Consultant 2.6%
Technician 2.4%
Top Careers After Level Senior Technician
Consultant 4.7%

Do you work as a Level Senior Technician?

Level Senior Technician Demographics

Gender

Male

73.7%

Female

18.9%

Unknown

7.3%
Ethnicity

White

57.9%

Hispanic or Latino

16.6%

Black or African American

11.8%

Asian

9.0%

Unknown

4.7%
Show More
Foreign Languages Spoken

Spanish

45.8%

French

14.5%

Portuguese

6.0%

Japanese

4.8%

Mandarin

3.6%

Carrier

3.6%

Arabic

3.6%

Chinese

2.4%

Cheyenne

2.4%

Swahili

1.2%

Hindi

1.2%

Dutch

1.2%

Korean

1.2%

Danish

1.2%

Norwegian

1.2%

Bengali

1.2%

Filipino

1.2%

Cantonese

1.2%

Tagalog

1.2%

Irish

1.2%
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Level Senior Technician Education

Schools

University of Phoenix

27.3%

Strayer University

11.1%

University of Maryland - University College

5.6%

Colorado Technical University

4.9%

Arizona State University

4.6%

University of Houston

4.6%

American InterContinental University

4.4%

Northern Virginia Community College

3.9%

Western Governors University

3.5%

Webster University

3.2%

More Tech Institute

3.0%

Pennsylvania State University

2.8%

Northeastern University

2.8%

Drexel University

2.8%

Kaplan University

2.8%

University of North Texas

2.5%

The Academy

2.5%

Community College of the Air Force

2.5%

American University

2.5%

Capella University

2.5%
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Majors

Business

16.1%

Computer Science

15.5%

Computer Information Systems

12.9%

Information Technology

11.7%

Computer Networking

7.4%

Electrical Engineering

5.3%

Information Systems

3.7%

Management Information Systems

3.6%

Management

2.7%

Communication

2.5%

Accounting

2.3%

Computer Engineering

2.2%

Psychology

2.1%

Criminal Justice

2.0%

Computer Technical Support

1.9%

Electrical Engineering Technology

1.9%

Computer Systems Security

1.7%

Liberal Arts

1.7%

General Studies

1.5%

Computer Programming

1.4%
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Degrees

Bachelors

40.9%

Other

21.4%

Associate

16.5%

Masters

13.2%

Certificate

5.1%

Diploma

2.2%

Doctorate

0.6%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$87,000
View Detailed Salary Report
$67,000
Min 10%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$114,000
Max 90%
Best Paying Company
Moody's
Highest Paying City
Mountain View, CA
Highest Paying State
Washington
Avg Experience Level
3.5 years
How much does a Level Senior Technician make at top companies?
The national average salary for a Level Senior Technician in the United States is $87,930 per year or $42 per hour. Those in the bottom 10 percent make under $67,000 a year, and the top 10 percent make over $114,000.

Real Level Senior Technician Salaries

Job Title Company Location Start Date Salary
Senior Technical Support Analyst Inovant, LLC Foster City, CA Nov 11, 2011 $125,600 -
$142,000
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Dec 04, 2016 $113,464 -
$131,500
Senior IT Support Analyst Salesforce.com, Inc. San Francisco, CA Sep 27, 2010 $113,000
Senior IT Support Analyst IV Portland General Electric Company Portland, OR Jan 19, 2016 $107,777
Senior Technical Support Analyst Clarabridge Reston, VA Mar 30, 2016 $107,702
SR. IT Technical Support Analyst (Security) Halliburton Energy Services, Inc. Houston, TX May 16, 2016 $107,266
Senior Principal Technical Support Analyst Software AG USA, Inc. Reston, VA Feb 13, 2016 $105,446
Senior Helpdesk Technician Geller & Company LLC New York, NY Apr 29, 2015 $105,000
SR. IT Support Analyst Aviat U.S., Inc. Santa Clara, CA Nov 17, 2014 $104,042 -
$138,011
Senior Technical Support Analyst Visa U.S.A. Inc. Highlands Ranch, CO Jul 29, 2016 $101,754 -
$109,902
Senior Technical Support Analyst BMC Software, Inc. San Jose, CA Jun 08, 2015 $101,168
SR. Technical Support Analyst Air Worldwide Corp. Boston, MA Oct 08, 2016 $100,000
Senior Technical Support Analyst BMC Software, Inc. Santa Clara, CA Nov 07, 2016 $97,000 -
$110,000
Senior Technical Support Analyst BMC Software, Inc. San Jose, CA Oct 16, 2015 $97,000 -
$149,500
Senior Technical Support Analyst IBM India Private Limited Sunnyvale, CA Jun 28, 2016 $89,901 -
$102,617
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Dec 04, 2016 $89,700 -
$131,500
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Aug 26, 2013 $89,449
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Aug 05, 2013 $89,449
Senior Technical Support Analyst BMC Software, Inc. Saint Louis Park, MN Nov 01, 2014 $89,449
Senior Technical Support Analyst Clarabridge, Inc. Reston, VA Feb 05, 2015 $87,194
SR. Tech Support Analyst Visa U.S.A. Inc. Ashburn, VA Aug 01, 2015 $87,194 -
$105,538
SR. Analyst, Knowledge Mgmt. & Web Tech. Support Deloitte Touche Tohmatsu Services Inc. Richmond, VA May 07, 2015 $86,800 -
$89,800
Senior Technical Support Analyst Credit Suisse Securities (USA) LLC Parkton, NC Apr 26, 2016 $84,000
Senior Desktop Support Appcelerator, Inc. Mountain View, CA May 29, 2012 $83,907 -
$85,000
Senior Technical Support Analyst Egain Corporation Sunnyvale, CA Sep 03, 2013 $83,637 -
$84,000
SR. Technical Support Analyst Visa U.S.A. Inc. Highlands Ranch, CO Feb 28, 2011 $83,600 -
$94,500
Senior Technical Support Analyst Hay Group, Inc. Boston, MA Sep 21, 2013 $82,700
SR IT Technical Support Analyst Halliburton Energy Services, Inc. Houston, TX Apr 22, 2013 $82,500
IT Production Support Analyst, Senior CVS Pharmacy, Inc. Lincoln, RI Apr 07, 2015 $81,880
Senior Analyst Tech Support It Cats, LLC New York, NY Jan 04, 2011 $80,350

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Top Skills for A Level Senior Technician

  1. Technical Support
  2. Computer Hardware
  3. Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Provide daily technical support of network and workstation operating systems, connectivity, and peripheral hardware, and end-user applications.
  • Installed and interfaced all aspects of computer hardware including Network connectivity, printers & other peripheral devices.
  • Performed hardware/software testing and installation as well as network and desktop based detection of viruses to counter/eliminate/control.
  • Major responsibilities and duties included Project Manager for the configuration of all laptop and portable PCs for remote access capabilities.
  • Perform installation, configuration and trouble shooting of various hardware including desktop PCs, network printers, and other peripheral devices.

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Top 10 Best States for Level Senior Technicians

  1. Colorado
  2. District of Columbia
  3. Alaska
  4. Connecticut
  5. Delaware
  6. New Jersey
  7. Massachusetts
  8. Texas
  9. Virginia
  10. North Dakota
  • (873 jobs)
  • (241 jobs)
  • (75 jobs)
  • (385 jobs)
  • (104 jobs)
  • (857 jobs)
  • (889 jobs)
  • (2,545 jobs)
  • (1,383 jobs)
  • (140 jobs)

Top Level Senior Technician Employers

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