Level senior technician job description
Updated March 14, 2024
10 min read
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Example level senior technician requirements on a job description
Level senior technician requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in level senior technician job postings.
Sample level senior technician requirements
- 5+ years of experience in the field
- Technical degree or equivalent certification
- Knowledge of relevant software and tools
- Strong troubleshooting and problem-solving skills
- Ability to work under pressure and meet deadlines
Sample required level senior technician soft skills
- Excellent communication skills, both written and verbal
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills
- Flexibility and adaptability to changing priorities
Level senior technician job description example 1
Marsh & McLennan Companies level senior technician job description
Marsh McLennan is seeking candidates for the following position based in our San Francisco office. This role will be 100% onsite in San Francisco.
Senior Analyst Onsite Technical Support
What can you expect?
Join the world's largest professional services firm in the area of risk, strategy and people We operate an open and collaborative culture, developing our staff to reach their potential In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests
What is in it for you?
Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their careerA fast-paced, exciting and friendly culture Competitive salary, benefits, 401K matching, retail discounts and much more
We will count on you to:
Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.Performs activations and supports mobile devices.Assists with setup, and operation of audio visual hardware as; required by end user.Determines appropriate hardware/software based on corporate policy and end user requirements.Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.Escalates incident, and questions to appropriate support groups.Supports events, such as infrastructure changes, software releases and BCP etc.Provides timely updates to Management about service issues, when appropriate.Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers.May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.Uses corporate Incident Management System to record and track all support work.Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.Performs time tracking tasks, as required.May assist with the procurement of hardware and software.Supports team's abilities and functions through positive customer relations.Contributes to, improvement/enhancement of processes and procedures.Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.Performs related duties as assigned by management.
What you need to have:
High School diploma/GED3-5 years of experience in a Technical Support environment Experience providing Technical Troubleshooting to end-users Strong communication skills both written and verbal Strong customer service skills
What makes you stand out:
5 + years of customer service experience (help desk / support experience preferred) Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.
Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Senior Analyst Onsite Technical Support
What can you expect?
Join the world's largest professional services firm in the area of risk, strategy and people We operate an open and collaborative culture, developing our staff to reach their potential In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests
What is in it for you?
Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their careerA fast-paced, exciting and friendly culture Competitive salary, benefits, 401K matching, retail discounts and much more
We will count on you to:
Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.Performs activations and supports mobile devices.Assists with setup, and operation of audio visual hardware as; required by end user.Determines appropriate hardware/software based on corporate policy and end user requirements.Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.Escalates incident, and questions to appropriate support groups.Supports events, such as infrastructure changes, software releases and BCP etc.Provides timely updates to Management about service issues, when appropriate.Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers.May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.Uses corporate Incident Management System to record and track all support work.Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.Performs time tracking tasks, as required.May assist with the procurement of hardware and software.Supports team's abilities and functions through positive customer relations.Contributes to, improvement/enhancement of processes and procedures.Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.Performs related duties as assigned by management.
What you need to have:
High School diploma/GED3-5 years of experience in a Technical Support environment Experience providing Technical Troubleshooting to end-users Strong communication skills both written and verbal Strong customer service skills
What makes you stand out:
5 + years of customer service experience (help desk / support experience preferred) Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.
Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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Level senior technician job description example 2
CVS Health level senior technician job description
This 2nd shift role will be onsite in Bessemer, AL.Assist the transportation department with store schedules and any other duties as assigned by the Transportation Supervisor to include frequent communication and coordination with the Distribution Center Supervisor to ensure all assignments are closed, prepare the daily matrix for the distribution team, distribute completed trip packets to the Shipping Department.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 33.65
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
-1+ year experience with routing and planning-1+ year experience in Distribution Center/Warehouse environment-Ability to read, write, and count accurately.-Good written and verbal communication skills; ability to communicate clearly, concisely, and professionally (courteous and cordial).-Demonstrated ability to maintain confidentiality.-Knowledge of basic mathematics (addition, subtraction, multiplication, and division).-Working knowledge Microsoft office and windows applications.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Knowledge of Warehouse Management SystemsSix Sigma/Lean Manufacturing Experience
Education
High School Diploma or Equivalent
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 33.65
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
-1+ year experience with routing and planning-1+ year experience in Distribution Center/Warehouse environment-Ability to read, write, and count accurately.-Good written and verbal communication skills; ability to communicate clearly, concisely, and professionally (courteous and cordial).-Demonstrated ability to maintain confidentiality.-Knowledge of basic mathematics (addition, subtraction, multiplication, and division).-Working knowledge Microsoft office and windows applications.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Knowledge of Warehouse Management SystemsSix Sigma/Lean Manufacturing Experience
Education
High School Diploma or Equivalent
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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Level senior technician job description example 3
CSG level senior technician job description
24330 Senior Technical Support Analyst (Open)
Position Type:
Full time
Location(s):
BR.Londrina.OfficeBR.Sao
Paulo.Remote, CO.Bogota.Remote
Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.As a flexible first organization, you can find our remote and on-site locations here.
Londrina, Brazil
Hi, I'm Ygor Araujo, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Full-Time Senior Technical Support Analyst at CSG.
Who will love this job
A hybrid - you excel when you can choose your work style - remote, in-office, or a combination of both An analyzer - you enjoy making sense of data and finding resolutions to make meaningful recommendationsA thinker - you take advantage of resources and implement ideas in new ways to find solutions An empath - you know how to connect and communicate with different audiences worldwideA collaborator - you love to work on projects that have functional workflows
What you'll do
You will report to the Senior Manager of Service Management to contribute toward working in a collaborative environment consisting of professionals from operations, product development, quality assurance, and product support organizations while maintaining Intel, Linux, and Server Application software Provide Level 2 Support to customers by resolving technical issues and error messages encountered by customers in a live production environment in addition to technical support to field engineers, technicians, or product support professionals Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Analyze business operations to determine opportunities to automate processes and support internal or external users where the product is technical ensuring compliance with Service Level Agreements and OLAsHelp with integration and system testers to test, correct software while handling all customer issues, including troubleshooting, and providing feedback to the customer Support customers per the details contained in the customer maintenance and support contracts in addition to monitoring performance using standard utilities Understand available system utilities and logs, proper use, and interpretation of the information to isolate errors, interpret performance indicators, and apply findings to application issues reported Work in different business times and be on-call 24/7
You should have
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.
Bachelor's degree in Information Technology; Computer Science, Engineering, related field, or equivalent experience Proficiency in English in a business environment8 years of work experience in the IT industry or related fields Experience with client requirements and product implementation Experience in Ticket and queue management Experience with complex software system architecture and operation Experience with Python, SQL, Linux, Tuxedo, and XML
Perks & Benefits
Work from Home, in-office, or hybrid Medical & Dental CoverageSubsidy on prescribed remedies Life InsuranceEmotional and Mental Well-being InitiativesVolunteer Time OffChildcare AssistanceBirthday Day OffMeal AllowanceTransport VoucherEducation Reimbursement
Our Story
For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.
Our Way of Life
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.
We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.
We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?
Follow us! LinkedIn | Facebook | Twitter
#LI-Remote
Position Type:
Full time
Location(s):
BR.Londrina.OfficeBR.Sao
Paulo.Remote, CO.Bogota.Remote
Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.As a flexible first organization, you can find our remote and on-site locations here.
Londrina, Brazil
Hi, I'm Ygor Araujo, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Full-Time Senior Technical Support Analyst at CSG.
Who will love this job
A hybrid - you excel when you can choose your work style - remote, in-office, or a combination of both An analyzer - you enjoy making sense of data and finding resolutions to make meaningful recommendationsA thinker - you take advantage of resources and implement ideas in new ways to find solutions An empath - you know how to connect and communicate with different audiences worldwideA collaborator - you love to work on projects that have functional workflows
What you'll do
You will report to the Senior Manager of Service Management to contribute toward working in a collaborative environment consisting of professionals from operations, product development, quality assurance, and product support organizations while maintaining Intel, Linux, and Server Application software Provide Level 2 Support to customers by resolving technical issues and error messages encountered by customers in a live production environment in addition to technical support to field engineers, technicians, or product support professionals Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Analyze business operations to determine opportunities to automate processes and support internal or external users where the product is technical ensuring compliance with Service Level Agreements and OLAsHelp with integration and system testers to test, correct software while handling all customer issues, including troubleshooting, and providing feedback to the customer Support customers per the details contained in the customer maintenance and support contracts in addition to monitoring performance using standard utilities Understand available system utilities and logs, proper use, and interpretation of the information to isolate errors, interpret performance indicators, and apply findings to application issues reported Work in different business times and be on-call 24/7
You should have
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.
Bachelor's degree in Information Technology; Computer Science, Engineering, related field, or equivalent experience Proficiency in English in a business environment8 years of work experience in the IT industry or related fields Experience with client requirements and product implementation Experience in Ticket and queue management Experience with complex software system architecture and operation Experience with Python, SQL, Linux, Tuxedo, and XML
Perks & Benefits
Work from Home, in-office, or hybrid Medical & Dental CoverageSubsidy on prescribed remedies Life InsuranceEmotional and Mental Well-being InitiativesVolunteer Time OffChildcare AssistanceBirthday Day OffMeal AllowanceTransport VoucherEducation Reimbursement
Our Story
For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.
Our Way of Life
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.
We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.
We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?
Follow us! LinkedIn | Facebook | Twitter
#LI-Remote
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Updated March 14, 2024
Updated March 14, 2024