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The differences between level senior technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a desk support technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Level Senior Technician | Desk Support Technician | |
| Yearly salary | $75,232 | $40,715 |
| Hourly rate | $36.17 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,279 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Level senior technicians and desk support technicians have different pay scales, as shown below.
| Level Senior Technician | Desk Support Technician | |
| Average salary | $75,232 | $40,715 |
| Salary range | Between $51,000 And $110,000 | Between $26,000 And $62,000 |
| Highest paying City | Mountain View, CA | South San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Citi | BNY Mellon |
| Best paying industry | Finance | Technology |
There are a few differences between a level senior technician and a desk support technician in terms of educational background:
| Level Senior Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between level senior technicians' and desk support technicians' demographics:
| Level Senior Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |