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The differences between level senior technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a desktop support technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $41,792 average annual salary of a desktop support technician.
The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| Level Senior Technician | Desktop Support Technician | |
| Yearly salary | $75,232 | $41,792 |
| Hourly rate | $36.17 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,279 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Level senior technicians and desktop support technicians have different pay scales, as shown below.
| Level Senior Technician | Desktop Support Technician | |
| Average salary | $75,232 | $41,792 |
| Salary range | Between $51,000 And $110,000 | Between $32,000 And $54,000 |
| Highest paying City | Mountain View, CA | Philadelphia, PA |
| Highest paying state | California | Pennsylvania |
| Best paying company | Citi | NTT Data International L.L.C. |
| Best paying industry | Finance | Finance |
There are a few differences between a level senior technician and a desktop support technician in terms of educational background:
| Level Senior Technician | Desktop Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between level senior technicians' and desktop support technicians' demographics:
| Level Senior Technician | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |