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The differences between level senior technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $75,232 average annual salary of a level senior technician.
The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Level Senior Technician | Lead Support Technician | |
| Yearly salary | $75,232 | $95,420 |
| Hourly rate | $36.17 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,279 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Level senior technicians and lead support technicians have different pay scales, as shown below.
| Level Senior Technician | Lead Support Technician | |
| Average salary | $75,232 | $95,420 |
| Salary range | Between $51,000 And $110,000 | Between $64,000 And $140,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Citi | |
| Best paying industry | Finance | Technology |
There are a few differences between a level senior technician and a lead support technician in terms of educational background:
| Level Senior Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between level senior technicians' and lead support technicians' demographics:
| Level Senior Technician | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |