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The differences between level senior technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a senior support technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Level Senior Technician | Senior Support Technician | |
| Yearly salary | $75,232 | $74,459 |
| Hourly rate | $36.17 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,279 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Level senior technicians and senior support technicians have different pay scales, as shown below.
| Level Senior Technician | Senior Support Technician | |
| Average salary | $75,232 | $74,459 |
| Salary range | Between $51,000 And $110,000 | Between $48,000 And $114,000 |
| Highest paying City | Mountain View, CA | Durham, NC |
| Highest paying state | California | Pennsylvania |
| Best paying company | Citi | Pacira BioSciences |
| Best paying industry | Finance | Technology |
There are a few differences between a level senior technician and a senior support technician in terms of educational background:
| Level Senior Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between level senior technicians' and senior support technicians' demographics:
| Level Senior Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |