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The differences between level senior technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $75,232 average annual salary of a level senior technician.
The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Level Senior Technician | Software Support Technician | |
| Yearly salary | $75,232 | $79,670 |
| Hourly rate | $36.17 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,279 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Level senior technicians and software support technicians have different pay scales, as shown below.
| Level Senior Technician | Software Support Technician | |
| Average salary | $75,232 | $79,670 |
| Salary range | Between $51,000 And $110,000 | Between $55,000 And $113,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Citi | RSM US |
| Best paying industry | Finance | Finance |
There are a few differences between a level senior technician and a software support technician in terms of educational background:
| Level Senior Technician | Software Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 59% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between level senior technicians' and software support technicians' demographics:
| Level Senior Technician | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |