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Level senior technician vs technician support team leader

The differences between level senior technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $75,232 average annual salary of a level senior technician.

The top three skills for a level senior technician include customer service, technical support and desktop support. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Level senior technician vs technician support team leader overview

Level Senior TechnicianTechnician Support Team Leader
Yearly salary$75,232$88,988
Hourly rate$36.17$42.78
Growth rate10%10%
Number of jobs75,279142,576
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 56%
Average age4242
Years of experience22

What does a level senior technician do?

A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.

What does a technician support team leader do?

The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.

Level senior technician vs technician support team leader salary

Level senior technicians and technician support team leaders have different pay scales, as shown below.

Level Senior TechnicianTechnician Support Team Leader
Average salary$75,232$88,988
Salary rangeBetween $51,000 And $110,000Between $64,000 And $122,000
Highest paying CityMountain View, CASan Mateo, CA
Highest paying stateCaliforniaNew York
Best paying companyCitiChevron
Best paying industryFinanceTechnology

Differences between level senior technician and technician support team leader education

There are a few differences between a level senior technician and a technician support team leader in terms of educational background:

Level Senior TechnicianTechnician Support Team Leader
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 56%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Level senior technician vs technician support team leader demographics

Here are the differences between level senior technicians' and technician support team leaders' demographics:

Level Senior TechnicianTechnician Support Team Leader
Average age4242
Gender ratioMale, 81.1% Female, 18.9%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior technician and technician support team leader duties and responsibilities

Level senior technician example responsibilities.

  • Manage and support NT network/domain and associate services DNS, and DHCP.
  • Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
  • Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
  • Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
  • Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
  • Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Level senior technician vs technician support team leader skills

Common level senior technician skills
  • Customer Service, 12%
  • Technical Support, 8%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 5%
  • Mac, 3%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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