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Level senior technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical level senior technician skills. We ranked the top skills for level senior technicians based on the percentage of resumes they appeared on. For example, 12.1% of level senior technician resumes contained customer service as a skill. Continue reading to find out what skills a level senior technician needs to be successful in the workplace.

15 level senior technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how level senior technicians use customer service:

Earned solid reputation for resolving escalated tickets and providing exceptional customer service, often for aggravated clients with complex issues.
Provide superior customer service in resolving technological incidents and requests for executives, professors and administrative staff of Northwestern College.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how level senior technicians use technical support:

Provide daily technical support of network and workstation operating systems, connectivity, and peripheral hardware, and end-user applications.
Designated liaison between corporate product development and regional technical support regarding reporting and deployment of product updates and patches.

3. Desktop Support

Here's how level senior technicians use desktop support:

Mentor desktop support personnel and provide training and assistance as needed * Recognized for outstanding service and excellent customer relationships.
Provided Level II desktop support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how level senior technicians use troubleshoot:

Consulted with Product Development and programmers to troubleshoot software errors, undocumented features and/or recommend changes to programs.
Provide user support, troubleshoot user problems, identifying software compatibility issues and recommending solutions to users.

5. PC

Here's how level senior technicians use pc:

Assemble computer system components and maintained PC environment to ensure that systems are configured accordingly to government standards.
Developed applications using scripts to automate PC Restorations.

6. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how level senior technicians use mac:

Support Microsoft Win2000, Windows 7, XP, Vista, Microsoft Office, Mac OS X and other vendor applications.
Purchased, configured, and supported MacBook, MacBook Air, and iPad devices; Mac OS X through OS 10.11.

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7. SCCM

Here's how level senior technicians use sccm:

Re-imaged computers using SCCM remote network imaging.
Worked with Active Directory to manage users, permissions, passwords resets and deploy software using SCCM created packages.

8. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how level senior technicians use os:

Developed fully automated desktop deployment with unattended installation of NT 4.0 OS, application delivery and inventory management through ZEN Works.
Maintained personal data analysis servers running Linux OS.

9. Network Printers

Here's how level senior technicians use network printers:

Provided installation, configuration and hardware troubleshooting of local and network printers.
Resolved network connectivity issues associated with workstations and network printers.

10. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how level senior technicians use vpn:

Performed Mobile ActiveSync device configuration as well as support and configuration of VPN connections.
Network Troubleshooting - VPN installation/Configuration, Wireless Adapter install/Configuration, DHCP troubleshooting, etc.

11. Customer Satisfaction

Here's how level senior technicians use customer satisfaction:

Developed and refined the Support Center procedures processes, and service descriptions to facilitate increased customer satisfaction.
Resolved multiple severity-1 situations for customers worldwide, increasing customer satisfaction and extending Hitachi contract support.

12. ITIL

Here's how level senior technicians use itil:

Developed processes and ITIL documentation for change management system and incident response system.
Complied with and supports ITIL change-incident-problem management processes and work instructions.

13. User Support

Here's how level senior technicians use user support:

Monitor and analyze end user support services to assess effectiveness of services provided, identify and implement process improvements.
Provided thin client, desktop and end-user support during initial phase of electronic medical records software implementation.

14. Computer System

Here's how level senior technicians use computer system:

Analyzed and evaluated workload and capacity of computer systems to determine feasibility of expanding computer operations to improve system productivity/efficiency.
Identified and resolved system failures and provided advanced troubleshooting of failed computer systems.

15. Citrix

Here's how level senior technicians use citrix:

Assisted client with resetting their user credentials via CITRIX Active Directory.
Assisted with Citrix MetaFrame account management and application publishing.

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What skills help Level Senior Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What level senior technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young level senior technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a level senior technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of level senior technician skills to add to your resume

The most important skills for a level senior technician resume and required skills for a level senior technician to have include:

Customer Service
Technical Support
Desktop Support
Troubleshoot
PC
Mac
SCCM
OS
Network Printers
VPN
Customer Satisfaction
ITIL
User Support
Computer System
Citrix
Remedy

Customer Support
SQL
SharePoint
Workstations
Technical Problems
Windows Server
Technical Issues
User Accounts
Level Support
Software Issues
Android
Technical Assistance
Remote Desktop
Network Troubleshooting
Network Connectivity
TCP/IP

Software Applications
VoIP
Windows XP
SLA
Lan
Remote Support
Problem Resolution
VMware
Linux
Application Support
DNS
DHCP
Software Support
Symantec
Connectivity Issues
Software Problems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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