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Top 50 Level Senior Technician Skills

Below we've compiled a list of the most important skills for a Level Senior Technician. We ranked the top skills based on the percentage of Level Senior Technician resumes they appeared on. For example, 10.1% of Level Senior Technician resumes contained Hardware Issues as a skill. Let's find out what skills a Level Senior Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Level Senior Technician

1. Hardware Issues
demand arrow
high Demand
Here's how Hardware Issues is used in Level Senior Technician jobs:
  • Provided end-user support for break/fix software and hardware issues on networking connectivity, printer, copiers/ faxes/scanners, servers and applications.
  • Assist users with multiple issues to include software and hardware issues, for Hard drives, CPU's, Terminals.
  • Resolved client PC, operating system, application software, network and hardware issues, maintaining 98% SLA.
  • Lead diagnosis / resolution of software and hardware issues, conduct root cause analysis, and perform corrective action.
  • Resolve operating systems, Enterprise client applications, and desktop/laptop hardware issues via phone calls and emails.
  • Utilize ITSM (IT System Management) Ticketing to open/update/close tickets for all calls and Hardware issues.
  • Repaired hardware issues on Dell D-, E-, and M-Series business and engineering laptops.
  • Provide PC maintenance and support to include troubleshooting and resolving software and hardware issues.
  • Assisted users in identifying and fixing system crashes, performance, hardware issues.
  • Resolved Software and Hardware issues on phone for end users using remote tools.
  • Diagnosed and resolved software and hardware issues for inside staff & customers.
  • Order parts based on my diagnosis of hardware issues.
  • Analyzed and resolved store software and hardware issues.
  • Send reports to vendors for hardware issues.
  • Diagnosed and resolved hardware issues.
  • Documented, analyzed and resolved application and hardware issues to ensure maximum system uptime for medical staff.
  • Supported a large number of McKesson's business units' software and hardware issues.
  • Reimaged workstations, laptops and diagnosed all software and hardware issues for all departments.
  • Provide install and maintenance support for both software and hardware issues Installed Retalix Point of Sale system in clients store.
  • Repair Dell and Lenovo desktop/laptop hardware issues; HP, Ricoh, and various other printers.

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2. Desktop
demand arrow
high Demand
Here's how Desktop is used in Level Senior Technician jobs:
  • Performed hardware/software testing and installation as well as network and desktop based detection of viruses to counter/eliminate/control.
  • Utilized Iron Mountain Connected backup Agent for Desktop/Laptop computers.
  • Resolve desktop related problems ensuring concise updated information.
  • Provided advanced support of desktop software and hardware, including installation, testing, and procedure documentation for new software applications.
  • Provide desktop support to retiring executives in transition from company positions to their home offices for a worldwide corporation.
  • Supervised the data and recovery processes to recover data from dead or damaged laptop or desktop drives.
  • Install all desktop hardware, peripherals and software items successfully according to IT policy and standards.
  • Repaired systems (desktops/laptops, applications, telephony systems, printers) and related hardware.
  • Acted as an escalation point for Level II technicians for all VDI desktop related issues.
  • Assist the Desktop team to perform installations, configurations, upgrade tasks and basic repairs.
  • Standardized desktops and laptops through HP due to competitive pricing and hardware performance.
  • Provide daily Level 2 support for various infrastructure / desktop support systems.
  • Implemented and maintained Ghost Cast Server for imaging Windows desktop computers.
  • Perform hardware and software upgrades to servers and desktops.
  • Support Dell and IBM laptops and desktops hardware issues.
  • Provided desktop support and network support in a Novell 5.1/Windows 2000 Server/Windows XP in a 200+ user community
  • Level 2 Desktop Support Deploy images using Desktop Deployment Web Interface (DDWI/SCCM 2012).
  • Create and apply laptop and desktop images via Symantec Ghost, moving to SCCM.
  • Supported HP laptops 2510p, 2530p, 6910p, desktops dc7100-dc8000 SFF, BlackBerry and iPhones.
  • Created a hardware inventory checklist for Laptops, desktops, iPads, iPhones and all mobile devices.

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86 Desktop Jobs

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3. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Level Senior Technician jobs:
  • Provide daily technical support of network and workstation operating systems, connectivity, and peripheral hardware, and end-user applications.
  • Provide technical support to corporate employees remotely and locally.
  • Managed technical support operations for corporate and branch offices.
  • Managed assigned projects to full implementation and technical support.
  • Provide first line technical support and system/network administration.
  • Provide technical support internally to other agents.
  • Interfaced with clients worldwide, providing resolution to problems that had escalated through Tier I & II Technical Support personnel.
  • Provide tier 3 level technical support for internal and remote users on a variety of office and financial services applications.
  • Provided higher level technical support as desktop encryption, connected backup, and spouse associations champion.
  • Provided technical support/desktop support to all users, as well as issue tracking on SysAid.
  • Provide Escalation Level 2 (L2) technical support for multiple, products and solutions.
  • Provided technical support for test, UAT and production systems including on-call support as needed.
  • Provided technical support for The School of Engineering professor, staff.
  • Provided Technical Support for over 70 clients.
  • Provide first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
  • Gather customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
  • Sprint Enterprise Solutions Center Sr. Technical Support Analyst One of 15 analysts that worked the overnight shift.
  • Team Leader in the Atlanta Market, providing leadership in Technical Support in Everyday and Emergency Situations.
  • Provided technical support to clients using Deltek Time Expense and Employee Self-Service application.
  • Provided on-going technical support, troubleshooting, repair and upgrades to systems.

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609 Technical Support Jobs

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4. Remote Access
demand arrow
high Demand
Here's how Remote Access is used in Level Senior Technician jobs:
  • Provided connectivity troubleshooting, various software support, remote access, VPN, Blackberry/mobile device support, and networking.
  • Provide Technical Support and troubleshooting on-site, remote access, and phone support for various Windows Software Solutions.
  • Implemented and maintained the company file server including user accounts, data backup and remote access services.
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and NetMeeting remote access software.
  • Deployed & supported mobile devices as well as dual factor VPN authentication tokens for maximum remote accessibility.
  • Support remote access for virtual private network (VPN) and wireless communication of Laptops.
  • Supported remote accessibility clients such as Cisco WebEx, Remote Assistance, and Remote Desktop.
  • Interacted with the customer by phone, remote access, and desk side visits.
  • Provide support at local and remote levels utilizing remote access software to access systems.
  • Identified and resolved Remote Access (SecurID) and Windows domain account problems.
  • Provide troubleshooting for VPN and network connectivity for users in remote access environments.
  • Create and manage documentation for remote access.
  • Configure desktop, laptop and tablets with JPMorgan remote access software, GOOD for enterprise configurations.
  • Install support bio-metric clocks using remote access software (bomgard) unto client's computers.
  • Used remote access software such as Bomgar and SCCM.
  • Support of Blackberry and remote access via RSA Secureid.
  • Supported remote access using Dialup/VPN SecurID.
  • Support for Siebel CRM Vista database issues Diagnose and support remote access, broadband and wireless.
  • Provided remote access support via Bomgar Provided Telecommuter support to VPN connections with RSA tokens.
  • Assist with Citrix Xen desktop user support and Remote Access Desktop.

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12 Remote Access Jobs

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5. Network Printers
demand arrow
high Demand
Here's how Network Printers is used in Level Senior Technician jobs:
  • Perform installation, configuration and trouble shooting of various hardware including desktop PCs, network printers, and other peripheral devices.
  • Connect customer systems to local printers and network printers located throughout the facility using the Lockheed Martin Intranet.
  • Deployed network printers and software packages via CASPER Remote to MAC s. Performed weekly backup tape rotation.
  • Repair workstation network connectivity, map network printers and diagnose VOIP/VOSIP issues.
  • Installed & troubleshot many issues with network printers on new printer server.
  • Install, trouble shoot, configure and repair local and/or network printers.
  • Installed & troubleshot local-network printers to computers for home users and office.
  • Managed, and installed all maintenance kits for all HP network printers.
  • Added network printers using HP Jet Direct and windows print server.
  • Monitored all network printers on all servers using HP Web Direct.
  • Installed and configured network printers * Software and hardware repair.
  • Provided printer support for local and network printers and queues.
  • Configure and add network printers to servers for shared access.
  • Monitored all Network printers on all print servers.
  • Provided troubleshooting and repair for network printers.
  • Installed/updated hardware drivers, mapping network printers.
  • Connected clients to network printers.
  • Configure and install network printers.
  • Installed local and network printers.
  • Configured and Installed network printers with multiple shared users domain.

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6. Laptops
demand arrow
high Demand
Here's how Laptops is used in Level Senior Technician jobs:
  • Re-imaged laptops and maintained hardware infrastructure.
  • Image remote user's laptops, migrate data, deploy applications and ship out laptops to remote users' location.
  • Installed, setup, and maintained workstations, laptops, switches, printers, smart phones, and conference rooms.
  • Redeployed 5-year-old laptops for field users with next generation SSD storage, upgraded memory and Windows 7 operating system.
  • Provided loaner laptops, Blackberries and WAN cards and kept track in inventory database.
  • Configured and deployed desktops and laptops in both individual user and roll-out situations.
  • Created and maintained standard image that is used on all firm provided laptops/desktops.
  • Monitor and update corporate standards for computers, laptops, and printers.
  • Worked with the SCCM client and with PGP encryption of laptops.
  • Installed desktop hardware upgrades, repaired desktops and laptops as needed.
  • Changed out the hard drives on all laptops and desktops.
  • Set administrative permissions on PC's and laptops.
  • Install and configure IBM laptops and desktop workstations.
  • Installed Microsoft products on PC's and Laptops.
  • Upgraded various Dell Laptops and Desktops.
  • Use Norton Ghost to create images of T450s and T440 laptops.
  • Created Siebel orders for representatives consisting of laptops, printers, boxes, & other various items.
  • Level II Desktop Support Staged and imaged desktops and laptops using Power Quest Image Center.
  • Utilize Norton Ghost software in imaging laptops and desktop pc's.
  • Maintain Lenovo and Mac laptops within a corporate environment.

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5 Laptops Jobs

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7. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Level Senior Technician jobs:
  • Assisted the company with completing a successful migration from Windows XP Pro / Office 2003 to Windows 7 / Office 2010.
  • Provide end user support and training in the following applications: Windows XP, MS-Office XP and Lotus Notes 5.011.
  • Used Windows Easy Transfer software to migrate user data from Windows XP and Vista to Windows 7.
  • Assisted in migration of over 4000 workstations from Windows XP to Windows Vista USCG image.
  • Managed and troubleshooted print management on Windows 2008 servers and Windows XP and Windows Vista.
  • Participated in a company-wide operating system upgrade from Windows 2000 to Windows XP.
  • Supported Windows XP, Windows NT, Windows 2000 Server, and Lotus Notes
  • Repair and install Windows XP/7 operating system as well as desktop/peripheral hardware.
  • Migrated user accounts and data from windows XP to Windows 7.
  • Provide level 1/2 phone support for 4000 Windows XP user base.
  • Supported workstations with Windows NT and Windows XP operating system.
  • Installed and fixed bugs with Windows XP and Windows Vista.
  • Supported Windows XP and Macintosh hardware and software.
  • Install and troubleshoot Windows XP and 7.
  • Experienced with Windows XP, Windows 2000, Windows 7, Office 2003, and Office 2007.
  • Support Windows XP, 7 Pro and Enterprise, MS Office 2003-2010, Outlook setup/support.
  • Installed and configured LAN printers, and provided troubleshooting for MS Office, Windows XP, Windows 2003, and Solaris.
  • Determine IE settings for applications to work in Windows XP, Windows Vista and Citrix environment.
  • Supported Windows XP and VMWare environment.
  • Image & Deploy of Desktop workstations with Windows Xp & 7 Asset Management for all deployed and decommissioned devices.

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6 Windows XP Jobs

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8. Active Directory
demand arrow
high Demand
Here's how Active Directory is used in Level Senior Technician jobs:
  • Managed network file/folder permissions and Active Directory security groups.
  • Document and update high severity outage tickets on a timely basis Administrating end user account access with Active Directory.
  • Leveraged Active Directory to maintain active user profiles and disable inactive profiles of users that have left or retired.
  • Assist in managing local Active Directory with removing assets that have been retired or are being redeployed.
  • Rebuild Servers on HP hardware and install and configure Active Directory in production environment.
  • Activated and deactivated employee, customer, and company affiliate profiles in Active Directory.
  • Managed Active Directory, domain users and groups, and desktop security policies.
  • Designed and led internal training for custom application and Active Directory.
  • Reset, unlock, and change passwords using Active Directory.
  • Maintain group memberships of local users in active directory database.
  • Create and maintain user domain accounts using Active Directory.
  • Managed user and group permissions through Active Directory.
  • Use Active Directory creating / deleting accounts.
  • Create and manage Active Directory accounts.
  • Maintain the Active Directory infrastructure.
  • Configure windows active directory for user rights, administration, permission, password reset & trouble shoot pc over a network.
  • Access control in Active Directory Create and managed adding user, synchronization user profile on Blackberry enterprise server.
  • Managed Active Directory accounts including all termed and new user requests, drive mapping, ect.
  • Use Active Directory to setup new users, modify existing users, and change passwords.
  • Set up and moved user floating accounts with MS Active Directory Achieved 24 hour turnaround of new employee setup

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4 Active Directory Jobs

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9. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Level Senior Technician jobs:
  • Delivered exceptional customer service and performed other duties as per hotel management.
  • Develop documents and implement standard operating procedures as per customer service guidelines.
  • Monitored Trouble Tickets for area Technicians and ensured proper customer service.
  • Provided excellent customer service in a technical call center environment.
  • Provided superior customer service when troubleshooting user issues.
  • Recognized for excellent customer service.
  • Provided superior customer service skills.
  • Dedicated my customer service skills to provide timely resolution to critical needs of my users.
  • Perform post deployment support as needed by users and provided high quality customer service.
  • Provided a high level of technical support and customer service to approximately 100 users.
  • Provide timely, accurate, courteous customer service while meeting Service Level Objectives.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Provided excellent customer service and was recipient of the Charter Appreciation Award.
  • Provided Desk side and telephone based customer service technical support.
  • Offered excellent customer service in a pleasant and professional manner.
  • Achieved and maintained a high quality of customer service ratings.
  • Handled customer service requests for hospital employees.
  • Provide technical support to customers, Positron s technical customer service group, project product management and sales teams.
  • Participated with seniors during activities Attended outings with the seniors Showed compassion and customer service
  • Supported end user community of approximately 500 workstations Provided excellent customer service Provided level I tehnical phone support.

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41,216 Customer Service Jobs

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10. PCS
demand arrow
high Demand
Here's how PCS is used in Level Senior Technician jobs:
  • Traveled to remote office locations in the US to provide user training, configure PCs, laptop and resolve Printer issues.
  • Major responsibilities and duties included Project Manager for the configuration of all laptop and portable PCs for remote access capabilities.
  • Re-imaged PCs, installed, configured and troubleshot various software applications and network connectivity issues on Dell desktop and Laptops.
  • Keep record of all PCs, Laptops, network equipment, and create a report for the manager.
  • Make recommendations on planning and engineering tasks for migration of desktop PCs for applications to function.
  • Configured Lotus Notes 8.5 on all PCs and Laptops after migration to Clients5 Network.
  • Configure and deploy laptops and desktop PCs, networking equipment and servers globally.
  • Assign PCs and Laptops assets numbers to employee names in Active Directory.
  • Test and certify PCs, networks, servers and client approved applications.
  • Configured new and reissued PCs and laptops to network and user specification.
  • Created and maintained Ghost images for all Camp Johnson classroom PCs.
  • Changed Laptops and PCs registry settings (personal folder).
  • Salvaged and rebuilt used PCs and laptops for company use.
  • Imaged and installed all new PCs.
  • Deploy and setup PCs and Laptops.
  • Repaired breaks PCs and Laptops.
  • Order PCs and related equipment.
  • Set up and troubleshoot Polycom video conferencing equipment and Macs and PCs.
  • Installed PCs, and Sun Microsystems.
  • Provided administration of virtual PCs hosted on VMware ESX servers, brokered via Leostream and Citrix XenDesktop environments.

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130 PCS Jobs

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11. Troubleshoot
demand arrow
high Demand
Here's how Troubleshoot is used in Level Senior Technician jobs:
  • Performed system installations, configurations, hardware repairs and troubleshooting software and network connectivity issues.
  • Document troubleshooting and resolution steps in call tracking systems Peregrine and Remedy.
  • Have understanding of Cisco telecommunication system and troubleshooting steps.
  • Resolved or escalated up to 100 inbound customer service phone calls per day including troubleshooting technical aspects of satellite technology.
  • Skilled in all aspects of equipment and package testing, troubleshooting and repairing of digital circuitry to the component level.
  • Perform site activity including equipment operation, testing, troubleshooting, repair, maintenance and modification of such equipment.
  • Deployed and troubleshoot systems to my clients while maintaining high customer service levels within company policies and procedures.
  • Preform diagnostics, troubleshooting, and resolution of a range of hardware, software, and connectivity issues.
  • Streamlined billing system troubleshooting and cleanup, decreasing hours spent on task by 50%.
  • Perform troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
  • Assisted in the deployment, integration and troubleshooting of SAP client to the desktop.
  • Oversee and track Service Desk ticketing to troubleshoot various technical problems.
  • Support, maintain, and troubleshoot enterprise s wireless network infrastructure.
  • Write process documentation, and troubleshoot software and hardware issues.
  • Network troubleshooting and support of hardware and client computers.
  • Installed, configured, and troubleshoot enterprise activation.
  • Manage over 100 printers on a Microsoft Print Server, configure printers install drivers and troubleshoot connections on different subnets.
  • Created documentation for troubleshooting problems and configuring applications (MoSes 5.3, TAS 10.3, and Photoshop 9+ CS).
  • Use, create and update KCS articles to troubleshoot issues and expand the knowledgebase of the team.
  • Monitored batch processing on 5 lpars, troubleshooting for discrepancies and inconsistencies.

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64 Troubleshoot Jobs

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12. VPN
demand arrow
high Demand
Here's how VPN is used in Level Senior Technician jobs:
  • Performed Mobile ActiveSync device configuration as well as support and configuration of VPN connections.
  • Collaborated with traveling users with VPN connectivity.
  • Utilized Shiva and Cisco VPN for remote connections to the network and Remedy, Clarify for the ticket tracking system.
  • Provided support to mobile and remote users (VPN access, VoIP, Blackberry, ActiveSync devices).
  • Installed / Configured and Trouble Shoot VPN clients using PKI and Secure ID for remote access.
  • Create and manage user certificates and tokens for mobile devices and VPN access.
  • Supported roughly 100 SonicWALL TZ 215 VPN sites throughout the MIDA Division.
  • Provided training for Remote Access connectivity (Cisco VPN).
  • Set up and configured VPN connection for remote users.
  • Used remote access software such as Cisco VPN.
  • Installed and configured SecureClient VPN for users.
  • Diagnose and resolve VPN connection issues.
  • Support Dial-Up and VPN connection.
  • Network troubleshooting and problem solving to recognize AD and Domain issues thru the local ISP, VPN, and DNS.
  • Developed unattended installation for 800 associates, and maintained VPN concentrator for NT accounts.
  • Provided company-wide training to users for access security devices; Smartcard and VPN.
  • Assisted users with teleworking software such as Cisco AnyConnect VPN and VMware.
  • Installed and set up VPN using Nortel software and wireless setups.
  • Support 4000 plus end-users with computer, network systems and peripheral devices Troubleshoot Juniper SSL VPN issues and Citrix.
  • Tested VPN connections to better resolved afterhours and offsite technical issues.

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20 VPN Jobs

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13. Setup
demand arrow
high Demand
Here's how Setup is used in Level Senior Technician jobs:
  • Provide new Hires with initial computer equipment setup, Active Directory account creation and applications required for specific department.
  • Administered Active Directory account setup and permissions for users.
  • Initiated and implemented iPhone Configuration Utility to streamline setup process by 80%.
  • Manage service requests, software installations, computer setups, upgrades, etc.
  • Reduced workstation setup times by 30% by initiating a new disk cloning procedure
  • Supported end users with BB and iPhone voice, data, and setups issues
  • Assist employees with network or local printer setup on wired and wireless networks.
  • Served as team member for setup of new Remedy call tracking system.
  • Configure and setup CAC (Common access Card) for user.
  • Clone hard drives with user information for new setups.
  • Performed interoffice moves and setup of client computers.
  • Carried out RMAN setup on RAC systems.
  • Provided off-site trial setup and support.
  • Worked with vendors to setup new locations, provided site surveys and coordinated moves of existing locations.
  • Support wireless (Blackberry/IPhone) devices including setup and troubleshooting of connectivity and hardware issues.
  • Facilitated new hire setups, including computers, monitors, and Avaya IP phones.
  • Blackberry and Iphone enterprise email setup and support.
  • Installed and setup Blackberry handheld devices.
  • Implement RMAN Setup for taking full, incremental backups integrated with Veritas Netbackup.
  • Demoted Windows [ ] PDC Tested and recommended new Laptop/Desktop hardware Setup and Install Cisco 520 switches.

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83 Setup Jobs

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14. Helpdesk
demand arrow
high Demand
Here's how Helpdesk is used in Level Senior Technician jobs:
  • Execute and deliver special projects involving helpdesk promotion activity.
  • Provided executive support, received/handled escalations from Helpdesk.
  • Recognized by management within first year of hire with Award for organizing and setting up the Technology Division Helpdesk.
  • Provided single point of contact for helpdesk problem calls and service requests from the enterprise.
  • Handled support issues that first-tier(s) of helpdesk support was unable to resolve.
  • Hired, Trained & supervised (staff up to 6 personnel) new/junior Helpdesk Personnel.
  • Responded to all logged helpdesk tickets for Camp Johnson Legacy systems and users.
  • Worked as a helpdesk technician on a team consisting of two other technicians.
  • Resolve helpdesk issues with TC through timely coordination of trouble ticket resolution.
  • Dispatch & reassign tickets sent from helpdesk to the departments queue.
  • Mentor new technicians as team expanded to a 3 person helpdesk.
  • Created tickets for all customer inquiries using helpdesk ticketing system.
  • Assist helpdesk management staff with reporting and analysis tasks.
  • Act as a mentor/coach for Helpdesk Analyst's.
  • Provide training for new Helpdesk Analyst's.
  • Trained seven new helpdesk staff.
  • Provide 1st, 2nd, and 3rd tier desktop support as they arrive in the Helpdesk queue.
  • Developed a global Kix32 scripted logon environment to assist in asset management, security, alerting, automation and helpdesk support.
  • Resloved difficult problems reported first to the helpdesk then to the Desktop team.
  • Receive all Helpdesk calls and pc repairs/new pc deployment for SWBC.

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8 Helpdesk Jobs

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15. User Accounts
demand arrow
average Demand
Here's how User Accounts is used in Level Senior Technician jobs:
  • Managed local user accounts and security/distribution groups; troubleshooting user configurations and modifications when transferring units or coming aboard.
  • Unlocked user accounts and provided passwords when necessary after verifying appropriate information to verify the user's identity.
  • Perform administrative tasks including add/delete/modify user accounts, mailboxes and various other internal account services.
  • Administered user accounts utilizing Permissions & Policies through Active Directory.
  • Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
  • Create (User Accounts, Security and Distribution Groups, Organizational Units) in the Active Directory Users and Computers.
  • Piloted testing of Good for enterprise for switch to iPhone from Blackberry, growing user accounts to over 2K devices.
  • Create and manage user accounts in Active Directory and Exchange 2007/2010 and manage shared folders.
  • Ensured all users had all hardware user accounts and software necessary for daily work tasks.
  • Create and manage user accounts in Active Directory within an enterprise setting.
  • Supported User Accounts, Printers, and Shares using Active Directory.
  • Managed Active Directory user accounts, passwords, permissions and groups.
  • Used Active Directory to create user accounts and reset passwords.
  • Manage user accounts in Active Directory and record work daily.
  • Managed Microsoft Exchange user accounts, permissions and mailboxes.
  • Administer domain level user accounts and site group policy.
  • Set up new user accounts in AD.
  • Managed user accounts in Active Directory, including password resets, OU locations, home drives, ect.
  • Created user accounts, user terminations and maintaining Securid token add, delete and changes as cards expired.
  • Installed required applications/programs, created and configured user accounts on the Xserves.

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12 User Accounts Jobs

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16. Citrix
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average Demand
Here's how Citrix is used in Level Senior Technician jobs:
  • Assisted client with resetting their user credentials via CITRIX Active Directory.
  • Assisted attorneys using CITRIX & VPN and Mail@Home solutions.
  • Assisted with Citrix MetaFrame account management and application publishing.
  • Completed training in Citrix Server management.
  • Assist end users with troubleshooting connectivity to the Citrix VPN platform on workstations and their access/permissions to online programs.
  • Use of Citrix Server to configure access, reset/end active user sessions when issues arise.
  • Designed and implemented a remote connectivity solution via Citrix for a very large client.
  • Used remote software such as F5 and Citrix as well as proprietary application solutions.
  • Designed and deployed a Citrix XenDesktop environment for at home workers.
  • Install and configure Citrix ICA Client to connect to Terminal Server.
  • Worked on Remedy tool, Citrix and Active Directory Account.
  • Provided end user with trouble in Citrix environment.
  • Maintained AD, Exchange, and Citrix XenApp accounts for 600+ MIDA East Coast users.
  • Use Citrix/Teamviewer/LogMeIn and other remote management software to maintain systems.
  • Designed and implemented remote connectivity for 120 users utilizing Winframe/Citrix.
  • Used a variety of remote software, including Windows Remote Assistance, Remote Desktop Connection, and Citrix Xen Desktop.
  • Documented initial evaluations, treatment notes, reevaluations, and discharge summaries using Citrix software system.
  • Use VMware viewer and Citrix environments to gain access to customers systems to provide support.
  • Provided account support including ATLAS, Citrix, Blackboard, Numara and other software.
  • Support for Citrix client running parallels on MACs.

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14 Citrix Jobs

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17. Mac
demand arrow
average Demand
Here's how Mac is used in Level Senior Technician jobs:
  • Install, set up and configure local and networked printers, scanners, fax machines, and other peripherals.
  • Programmed IP phones using FrSip application assigning telephone numbers to MAC addresses and configuring settings on the phone hardware.
  • Upgraded MacBook Pro computers with Snow Leopard, installed parallels for VM s, and installed Windows 7.
  • Manage and maintain company systems by ensuring that all machines functioning properly and have received required updates.
  • Ensured that machine cassettes are properly loaded into the filling systems and cross- checking was completed properly.
  • Implemented and deployed a desktop imaging solution with quarterly updates using CloneZilla for all DELL machines.
  • Image was used to deploy a standard base-image to multiple machines within the corporate environment.
  • Build the Corporate Standard Ghost Image for BAE Systems Image Desktop and Laptop machines.
  • Added machines to the domain and moved machines into the correct OU.
  • Build of test SCCM environments in Hyper-V with OSD to virtual machines.
  • Lead Macintosh technician troubleshooting Mac 8, 9, and OSX.
  • Support and troubleshooting of printers, copiers and fax machines.
  • Provide Mac OS X support.
  • Address the needs of, and provide instruction to eCollege platform end users across both PC, MAC and mobile formats.
  • Implemented ADmitMac for older Mac OS s to authenticate on the Active Directory server, and mount network volumes.
  • Worked with different kinds of software such as Norton Antivirus, Norton Disk Doctor and utilities for Macs.
  • Manage patches on Mac OS X virtual machines as guest Operating Systems on VMware workstation 12 or 11.
  • Help Desk 100% Phone Support for pharmaceutical sales representatives all across the US and Canada.
  • Provision Mac and Lenovo laptop to users.
  • Support Citrix sessions on Ipads, Blackberries, iPhone, Mac computers and Windows computers.

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19 Mac Jobs

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18. OS
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average Demand
Here's how OS is used in Level Senior Technician jobs:
  • Diagnosed problems with computers and technical equipment * Laptop repair technician * Tested and diagnosed monitors
  • Resolved Microsoft Outlook connectivity issues on Microsoft Exchange Server.
  • Collaborated with executive leaders to compose standard operation procedures.
  • Provide system support for the resolution of end to end transaction issues for ATM, POS and Local Switch Participating banks.
  • Provided network connectivity by running fiber from the switch to the host, this is to include cross connects.
  • Obtained history, examined, assessed and diagnosed patients with various OB/GYN patients with supervision WN-CRNP.
  • Log notes, open and close cases using e-access, and clarify the phone tracking system.
  • Performed imaging, using the Norton Ghost application, as well as system cleanup for disposal.
  • Integrate new state-of-the-art diagnostic testing systems at the hardware, software, and network levels.
  • Updated and created new company PC images across various models using Norton Ghost.
  • Installed software and new hardware using Microsoft server 2003/2008.
  • Research and implement time and cost saving technologies.
  • Provide Microsoft Office 2007 or 2010 support.
  • Work with Ghost software to create images.
  • Manage a farm Microsoft Terminal Servers.
  • Monitored network activity for speed and performance using Nagios.
  • Analyze and resolve the issues in double bytes environment such as Japanese OS.
  • Maintained multiple Microsoft 2003 2008 R2 virtual server systems.
  • Create and re-store image using Acronis and Ghost software.
  • Provided senior level frontline support for 8 major hospitals and over 30 ancillary clinics, ERs and outpatient surgery centers.

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38 OS Jobs

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19. LAN
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average Demand
Here's how LAN is used in Level Senior Technician jobs:
  • Plan and execute physical inventory verification in order to maintain the highest levels of inventory accuracy.
  • Inform the in-plant manager or supervisor regarding technical and/or administrative problems and recommended solutions.
  • Supported and maintained network connectivity involving thousands of pension plan administrators.
  • Designed and deployed disaster recovery plan for Commercial Interiors.
  • Support QA processes, including taking action on Ids and accesses as instructed by QA and providing explanation to QA queries.
  • Scripted an automated upgrade process for AddVantage on the Cache database platform using Windows batch scripts and Cache scripting languages.
  • Plan, direct, and implement system upgrades; and plan and direct implementation of hardware and software patches.
  • Created strategic plans, feasibility studies and cost estimates in conjunction with the Capital Investment Plan Control model.
  • Involved in enhancements, changes and testing of pension plan and agent software used in the field.
  • Planned and led $2 million PC deployment project, securing 2,000 devices across 650 locations.
  • Provide Desktop build and technical support for Disaster Recovery Planning (Senior DR Tech).
  • Assisted in the creation and development of standards and policies for LAN's nationwide.
  • Worked in a Project Manager capacity for the Franchise LAN Integration project.
  • Participate in the development and improvement of testing techniques and support plans.
  • Used teacher-textbook lessons to teach formal lessons in Language Arts.
  • Plan and direct the implementation of system backups and recovery.
  • Helped tellers balance drawers when they needed assistance.
  • Guided the design and implementation of Crystal Reports to track fleet maintenance which enhanced budget planning for capital expenditures.
  • Provided support for 50 remote users located around the United States, England/Europe, and Latin America.
  • Assisted with the implementation of the STUCKY NTAbl credit system and diagnosed LAN/WAN networking problems.

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72 LAN Jobs

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20. Internet
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average Demand
Here's how Internet is used in Level Senior Technician jobs:
  • Provide advanced troubleshooting resolutions for hardware, software and internet connectivity.
  • Provided technical assistance for customer retailers via phone and internet.
  • Network and internet applications and protocols.
  • Access software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
  • Performed troubleshooting in the areas of modem communications, printer configurations and internet protocols such as HTTP, FTP and TCP/IP.
  • Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
  • Formed part of the company-wide Internet Explorer (from IE8 to IE11) upgrade project and accepted some challenging assignments.
  • Provided support for multiple internet browsers including the latest versions of Internet Explorer, Google Chrome, and Mozilla Firefox.
  • Created visitor lab in token ring environment, using hub and Ethernet connection, improving secure network and internet access.
  • Supported web applications, internet and VPN connectivity, including home based office networks for all WHV Sales Representatives.
  • Support internet access and ensure all computer users have access to network e- mail and internet.
  • Report any internet or application issues via email to all employees, both local and international.
  • Configured users Terminal Servers and Internet access using TCP/IP also patched in network closets.
  • Researched and resolved a reoccurring network problem which was an internet spam problem.
  • Configured Transfer Control Protocol/Internet Protocol (TCP/IP) on all operating systems.
  • Edit Registry Keys to fix Internet Explorer and Run and RunOnce issues.
  • Used Windows XP and 7 with internet explorer 10.
  • Researched problems through Microsoft Technet, Microsoft's Knowledge Base, and the Internet.
  • Assisted with the migration from Norton Internet Security to Sophos antivirus.
  • Support for VMware Supported financial advisors with configuration Internet Explorer to access Siebel/Core

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695 Internet Jobs

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21. SQL
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average Demand
Here's how SQL is used in Level Senior Technician jobs:
  • Developed and delivered technical requirements for implementation of system updates in SQL Server 2000 platform corporate billing system.
  • Develop and maintain Microsoft Access billing software including installation, ODBC setup, and programming using SQL and Visual Basic.
  • Configured customer's environment (Server OS, Windows 2000/2003 and Database components MS SQL 2000/2005, Oracle 9i).
  • Developed, unit tested and implemented FIT (Facilities Information Tool) using Oracle and SQL Server databases.
  • Restored SQL Server/Oracle database with backups provided by client to conduct in depth analysis of data related issues.
  • Coded DB2 SQL stored procedures to be utilized by other programs to retrieve information from database.
  • Formulated SQL statements to insert, update, or delete records from the database.
  • Utilize SQL scripts to query, modify, and generate reports from records.
  • Used SQL commands and other software to recover missing POS transactions.
  • Experience troubleshooting Oracle & SQL.
  • Administered Service Desk tool for Incident/Change/Problem Management/Self Service portal/Knowledgebase using BMC Service Desk Express Suite on Windows- SQL Server platform.
  • Created Cobol SQL load and update programs for all lines of business pertaining to our new DB2 eligibility database.
  • Execute basic SQL scripts and queries Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
  • Develop Johnson & Johnson Helpdesk Website in PHP and MYSQL * Manage Apache / MYSQL UNIX Server.
  • Created CICS and Cobol SQL programs along with associated screens for online inquiry system.
  • Created Sybase SQL scripts to resolve client issues through the use of database analytical tools.
  • Support Vantive Products on SQL Server, Oracle, Sybase Database.
  • Execute basic SQL scripts and queries Familiar with Symantec Ghost v11 desktop imaging software building images and reimaging systems.
  • Coded ad-hoc SQL programs for update and report generation using SPUFI, Easytrieve Plus, Fileaid, and Insync.
  • Designed and implemented Python cgi web applications with backend Databases (mySQL, sqlite) for team utilities.

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393 SQL Jobs

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22. Sccm
demand arrow
average Demand
Here's how Sccm is used in Level Senior Technician jobs:
  • Worked with Active Directory to manage users, permissions, passwords resets and deploy software using SCCM created packages.
  • Use of SCCM Configuration Manager for remote support, software deployment, and client troubleshooting was frequent.
  • Configured and maintained Exchange, SCCM, AD, and various internal applications for approximately 60 employees.
  • Deploy corporate standard software through the use of SCCM to domain-joined computers.
  • Lead for all SCCM reporting and distribution for over 1000+ desktop/laptops.
  • Deploy software packages utilizing SCCM Configuration Manager and other SCCM tools.
  • Worked with SCCM and WinPE to image laptops and desktops.
  • Worked with SCCM to create collections, packages and advertisements.
  • Maintained and configured Microsoft SCCM to install and update software.
  • Used SCCM to manage users and remotely log into machines.
  • Utilized SCCM for software installation and analysis.
  • Deployed applications to clients via SCCM.
  • Deployed replacement PC's and Printers (Windows PE, Ghost, SysPrep, AIK, SCCM).
  • Used SCCM/Casper in conjunction with Active Directory to deploy and manage software for end-users.
  • Managed Microsoft SCCM 2007/WSUS/VBscript, to automate software installs and updates.
  • Deployed software to multiple computers using Landesk and Microsoft SCCM.
  • Pushed software updates, applications thru Marimba and SCCM.
  • Use SCCM 2012 & LOGME- IN tools for RDP Use Dell Laptops and Desktops.
  • Deploy and Manage SCCM a.
  • Managed Clients and softare Deployments c. Managed Imaging via PXE and SCCM d. Managed client Policys via SCCM

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23. Symantec
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average Demand
Here's how Symantec is used in Level Senior Technician jobs:
  • Installed and configured Symantec Endpoint Protection and troubleshooted when problems arose.
  • Automated desktop image creation and deployment using Symantec ghost software
  • Administered Microsoft backups using Symantec Backup Exec.
  • Managed users/groups of Dartmouth DND, Active Directory, Oracle Identity Manager, mail servers, and Symantec NetBackup DLO.
  • Administer incremental and full backups using Symantec backup Exec for file, apps, print, and exchange servers.
  • Implemented and administered a Symantec Backup Exec data backup and recovery system to protect corporate data on 32 servers.
  • Image computer systems using the Symantec Ghost program which installs the USAF Standard Desktop Configuration applications.
  • Experienced with Microsoft Transfer Wizard, USMT and Symantec Ghost tools for backup and data migration.
  • Supported customers by phone in primary Call Center in United States for Symantec Corp.
  • Re-imaged desktops utilizing Symantec Ghost Cast server for on-site and remote users.
  • Use of Symantec mail software for monitoring and releasing emails as needed.
  • Create, maintain, and deploy machine images using Symantec Ghost.
  • Created and maintained company-wide images using Symantec Ghost and Clonezilla imaging software.
  • Secured and maintained Servers and PCs using Symantec Endpoint antivirus server clusters/software.
  • Developed and instructed a modem course used for technical support training at Symantec and Delrina.
  • Perform backup with use of Symantec Project lead for migrating corporate to new print-server.
  • Installed and configured Symantec Backup Exec for datacenter and off-site backups.
  • Support Veritas (Symantec) Backup Exec backup software 8.x, 9.x, 10.x, 11.x, 12.x.
  • Resolve system backup issues using Veritas Backup Exec, Symantec LiveState Recovery and Symantec Backup Exec System Recovery.
  • Experience with 3rd party solutions in VMware environments including Veeam, Symantec, and Trend Micro.

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24. Tcp/Ip
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average Demand
Here's how Tcp/Ip is used in Level Senior Technician jobs:
  • Assist with Transmission Control Protocol/Internet Protocol (TCP/IP) and File Transfer Protocol (FTP).
  • Assist and conduct troubleshooting methods with network conflicts in a TCP/IP and DHCP network environment.
  • Coded and supported product modules responsible for data transfer using TCP/IP and SNA protocols.
  • Set up offices, classrooms and carts with printers with static TCP/IP configuration.
  • Configure TCP/IP and patch PC and implement of DHCP Servers in heterogeneous environment.
  • Performed workstation configurations of TCP/IP networking, printing and remote access.
  • Configure EntireX Broker, TCP/IP and MQ-Series for Event Replication.
  • Configured printers and workstations that were statically addressed using TCP/IP.
  • Worked with TCP/IP utilities and VPN software installation and configuration
  • Configure Windows 95/NT DUN and TCP/IP dial up settings.
  • Resolved network TCP/IP connectivity and DHCP reservations.
  • Configured TCP/IP and local shared printers.
  • Provided technical services for a large TCP/IP, ELAN, BLAN and VLAN on a MDA network with IO devices.
  • Skilled in administering LAN and WAN applications including, TCP/IP, Ethernet, ISDN, and Novell NetWare.
  • Perform in-house network administration with setup/configuration of PC's with Windows and TCP/IP.
  • Supported various network interfaces, Citrix, TCP/IP controllers, Cisco routers.
  • Manage User / Group Accounts / Profiles / system Policies, Logon Scripts, DHCP, DNS, TCP/IP routing services.
  • Experience with Peregrine, WTS, Citrix, VPN, RAS, DNS, TCP/IP,.
  • Resolved TCP/IP and networking issues (hubs/routers/switches) Installed, maintained and monitored Symantec Endpoint Protection.

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25. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Level Senior Technician jobs:
  • Consolidated and optimize Domino infrastructure, which required relocating US, Europe and Asia Lotus Notes servers to Server City site.
  • Managed online knowledge database via Lotus Notes for the Production Processing Group and the Health and Welfare implementation team.
  • Hand picked for the lead team to migrate the primary e-mail messaging client from Lotus Notes to Microsoft Outlook.
  • Collaborated in upgrading e-mail system from Lotus Notes 4.6 to Lotus Notes R5 with minimal downtime.
  • Implemented a Lotus Notes database to develop and maintain Help Desk Procedures Manual.
  • Configured Lotus Notes and created id files for clients; troubleshoot email problems.
  • Modified user/owner access as necessary for the various Lotus Notes ACL groups.
  • Migrated over 60 + users from Lotus Notes to Microsoft Exchange.
  • Installed and configured MS Outlook and Lotus Notes email for users.
  • Install and configure Lotus Notes on user's workstations.
  • Migrated 15k users from Lotus Notes to Exchange.
  • Change control via the Lotus Notes system.
  • Installed and troubleshooted Lotus Notes R5 client.
  • Migrated our PA office (70 client PC's) from Outlook 2003 to Lotus Notes 8.5.
  • Support MS Office, Win2000, XP, NT 4, Outlook and Lotus Notes.
  • Install and setup Lotus Notes 4.5, 5.011, and 6.5.1 for new users.
  • Generated and maintained technical documentation and bulletins for corporate Lotus Notes knowledgebase.
  • Provided Level 2 Lotus notes support, rebuilt training and knowledge bases, created PowerPoint presentation for Documentum.
  • Perform password resets for NT Domain, Lotus Notes, and Citrix accounts.
  • Configure Lotus Notes and Sametime settings for and during lease refreshes.

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20 Lotus Notes Jobs

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26. Level Support
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average Demand
Here's how Level Support is used in Level Senior Technician jobs:
  • Documented incoming calls to create procedural information as a best-practice troubleshooting guide for first level support.
  • Provided second-level support and held responsibility for moving escalated incidents to closure.
  • Team leader working directly with corporate-level support to resolve escalated issues.
  • Provide basic troubleshooting assistance and ticket resolution for second level support.
  • Provide support and training for 1st level support analysts, assisted manager with technical interviewing for 1st level analyst positions.
  • Provided 2nd level support for RSA token administration, creating user account and adding user to appropriate security groups.
  • Ensured that any problem not resolved during the initial contact was routed to the next level support functional group.
  • Provided first level support for Windows based servers, including file and print, Exchange and Domain Controllers.
  • Provide first level support for networking and application issue, escalate complex problems to appropriate groups or staff.
  • Provided third level support for 900 local users and three remote offices with an additional 400 users.
  • Worked closely with third level support for all patches and updates to workstations and servers.
  • Provide 1st and 2nd level support for all client hardware/software incidents and service requests.
  • Provided 2nd level support for call center analyst during and after normal business hours.
  • Provided second level support for internal users on hardware and software related issues.
  • Provided first, second and third level support for the Emory Technology group.
  • Provided first level support for Cisco switches and related network equipment.
  • Provide second level support for all IT related issues.
  • Acted as trainer for team of first-level support personnel.
  • Provided top-level support for in-house & remote employees.
  • Worked as 3rd level support.

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46 Level Support Jobs

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27. Suite
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average Demand
Here's how Suite is used in Level Senior Technician jobs:
  • Provided Technical Support to customers of Storage Management software suites.
  • Used Microsoft Office Suite such as Word, Excel, Access, PowerPoint and VISIO in daily operations and training visuals.
  • Trained users on numerous technologies including new Dell platforms, various Microsoft Operating systems, and Microsoft application suites.
  • Supported a wide range of applications such as Microsoft Suite 2007, VPN and mobile devices.
  • Modify Perl and CGI programming to address clients operational needs of Noble's suite of CRM software
  • Provided application support for the MS Office Suite, Lotus Notes, 123 and Organizer.
  • Provided technical assistance to the Web Suite Level 1 support groups and consultants.
  • Create How-to documentation for end user population using MS Office Suite and Snag-it.
  • Schedule meetings, and handle email request using various MS Office 2007-2013 Suite.
  • Image and install new computers and laptops using PQI Power Quest Deploy Suite.
  • Support the installation of hard drive products and related software suite.
  • Manage PC and Mac systems via LanDesk Management Suite.
  • Trained users on MS Office Suite 2003 and Windows XP.
  • Upgraded the Caster Suite 8.21 to 8.52.
  • Trained new-hires on company IT perspective materials (Email, Office Suite, Network navigation, Logins etc.)
  • Work with Caster Suite Jamf Software support technical team and troubleshoot through various problems in the pass.
  • Earned Value management support for the Deltek IPM/EPM/PPM suite of products.
  • Promoted to Customer Care Manager for Gentran Web Suite.
  • Worked with Active Directory using Goverlan Admin Suite.
  • Experienced with the Citrix Access Suite.

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666 Suite Jobs

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28. Trouble Tickets
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average Demand
Here's how Trouble Tickets is used in Level Senior Technician jobs:
  • Provided timely resolution for escalated trouble tickets and document solutions using Service-now ticketing system.
  • Determine issue severity and escalate trouble tickets to appropriate individuals, as necessary.
  • Enter trouble tickets and documentation, assume responsibility for resolution.
  • Created an Access application to better support agents in the field and track incoming trouble tickets.
  • Support the migration process by working on trouble tickets that are created during a migration.
  • Team Leader for technicians and assigning trouble tickets and organizing meetings for supports related issues.
  • Work Service Desk Trouble Tickets and Move, Add, Change Requests as needed.
  • Worked with TC to resolve MS Office trouble tickets for internal and external customers.
  • Created trouble tickets for clients and followed up on tickets to insure resolution.
  • Created trouble tickets for all inquires using Remedy and USD ticketing systems.
  • Received users calls and managed trouble tickets through Peregrine.
  • Update trouble tickets to effectively track status through closure.
  • Used remedy ticket management system to analyze trouble tickets.
  • Escalated trouble tickets to the next tier when applicable.
  • Take support calls and resolve trouble tickets.
  • Assigned trouble tickets to the technicians.
  • Tracked Trouble Tickets using Remedy.
  • Create, manage, and respond to trouble tickets from either phone call or email in a timely manner.
  • Monitored Remedy queue for new call tickets especially, VIPs and resolve trouble tickets in a timely manner.
  • Documented trouble tickets in ticketing software Alloy, Cherwell, Remedy and Track-It!

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9 Trouble Tickets Jobs

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29. SLA
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average Demand
Here's how SLA is used in Level Senior Technician jobs:
  • Managed ticket process using Remedy, self-managed meeting of certification updates, and SLA requirements, created and maintained escalation procedures.
  • Design and implementation of IT polices and procedures to include SOP's SLA's and OLA's for PCI compliance.
  • Provide 2nd and 3rd level support for over 80,000 users within the SLA to insure client satisfaction.
  • Gathered and reported performance metrics and SLA data for all tickets assigned to the Help Desk queue.
  • Reduce OLA/SLA s (Operational Level Agreement and Service Level Agreement) re-queue calls by 78%.
  • Update and work tickets that are assigned to me in order to meet company SLA's.
  • Track all escalation processes immediately when appropriate, ensure calls are responded to within SLA.
  • Assisted Service Delivery Manager in set SLA standards, reporting team SLA productivity.
  • Managed Greenwood Village site and supplied monthly progress reporting and SLA information.
  • Contributed to meeting SLA requirements (80% First Call Closure).
  • Monitored work queues assuring tickets were meeting SLA requirements.
  • Managed the FORD GIRS ticket system and the Covisint ticket system with a high SLA as defined by FORD Motor Company.
  • Managed SLA's for the Navy/Marine Corps Intranet (NMCI) multi-billion dollar contract for global technology services consulting company.
  • Receive tickets of user s incidents thru a ticketing system BMC Remedy Service Management and meet the SLA.
  • Report results, issues, and following escalation processes, SLAs, and dispatching issues to proper channels.
  • Manage the Service Desk Remedy ticket queue to ensure adherence to ITIL best practices and operational SLAs.
  • Analyzed, diagnosed and repaired user computer problems within timed SLAs.
  • Responded to all tickets working within all SLAs guidelines.
  • Follow the agreed OLAs and SLAs as defined to each business and resolver groups, by following the ITIL process.
  • Respond to and resolve all assigned calls within guidelines set by current Desktop SLAs and SLOs.

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8 SLA Jobs

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30. Knowledge Base
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low Demand
Here's how Knowledge Base is used in Level Senior Technician jobs:
  • Track issues to resolution updating the internal knowledge base and/or communicating lessons learned with relevant business units.
  • Contributed to self-help knowledge bases and documents typical requests resolution and work around procedures.
  • Administer and maintain knowledge base documentation.
  • Used documented procedures and available tools such as knowledge base articles, external information sources and personal experiences to resolve issues.
  • Trained employees in using root cause analysis, troubleshooting procedures and use of an advanced knowledge base.
  • Contributed to BMC Support Knowledge Base many articles on fixes used by both employees and customers.
  • Documented customer issues and their resolutions in Bullhorn's ticketing system and knowledge base.
  • Assisted in the creation of the knowledge base articles currently used by all employees.
  • Defined and documented standard operating procedures and assisted in maintaining the team knowledge base.
  • Write new and update current knowledge base articles on a variety of issues.
  • Develop an understanding of the user environment and maintained technical knowledge base system.
  • Create new and support existing knowledge base articles for the Service Now application.
  • Maintained and updated knowledge base that was accessible to other analysts and clients.
  • Develop and maintain Knowledge Base portal for both end-users and IT personnel.
  • Work with internal and external technical team and update Knowledge base article
  • Documented and maintained knowledge base for Help Center.
  • Trained over 30 new Help Desk agents and remote desktop technician In charge for documentation and created a Knowledge Base online
  • Create and Manage Knowledge Base content for various products, based on solutions from troublshooting and other customer issues.
  • Managed a five person team that converted the Help Desk knowledge base from Expert Advisor to Service Ware.
  • Contributed numerous documents to the Knowledge Base for future reference Trained new technicians and assisted with difficult issues.

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242 Knowledge Base Jobs

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31. Novell
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low Demand
Here's how Novell is used in Level Senior Technician jobs:
  • Provide local project management and support for the following site-wide projects: o Removal of Novell client on all site computers.
  • Create, modify, and disabled Active Directory user accounts, create modify and delete Novell Admin user NDS objects.
  • Supported end user community of 1,400 workstations (Windows 98/2000, Novell 3.x/4.x) with an emphasis on customer service.
  • Lead team to upgrade migrate over 1,000 desktops from Novell NetWare to Windows NT Active Directory.
  • Installed and configured OS2, Novell and UNIX, operating systems for severs and workstations.
  • Created and maintained user accounts, shares, passwords, for Novell and Microsoft Platforms.
  • Network operating systems that included XP, Novell, Windows NT, 2000 and 2003.
  • Use Novell Administrator to change user passwords, or unlock user accounts.
  • Team Leader converting Novell NDS to Microsoft Active Directory platform.
  • Team lead for company server migration- Novell to Windows 2000.
  • Migrated previous Novell 4.11 network to current Windows 2000 server.
  • Reset and change user password on AD and Novell.
  • Created new ID accounts in Novell and Active Directory.
  • Experience in heterogeneous environments interfacing with Novell Netware and Windows.
  • Resolved hardware, software, and LAN connectivity issues Windows 95, 98 and Novell 3.x and 4.x were the platforms
  • Supported Novell clients and created tickets using Remedy; performed other duties as assigned by the IT manager.
  • Learned networking skills with NT servers as well as Novell 4.11.
  • Assisted in companywide migration from Novell to Windows NT Server.
  • Provided Novell Netware administration as well as Arcserve administration.
  • Installed, configured and maintained Windows NT 4 and Novell Netware 4.11 servers at Los Angeles and Mission Viejo offices.

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32. Voip
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low Demand
Here's how Voip is used in Level Senior Technician jobs:
  • Break / fix for validated standards for hardware, workstations, laptops, printers, VOIP, etc.
  • Create accounts and provide support for WebEx, Jabber, HP Autonomy, and Cisco Unified VOIP phones.
  • Installed Ring Central Phone system with VOIP phone for the call center located at 8818 Georgia avenue location.
  • Provide local and remote technical support for desktops, laptops, printers, VOIP & mobile phones.
  • Set up and configure VOIP phones using Cisco Call Manager and Unity.
  • Assisted with move from POTS phone system to VOIP
  • Configure and implement VOIP phones using NextLevel system
  • Install and configure VoIP systems.
  • Break fix for Cisco VoIP, CIPT, CIPC, CUPC and Cisco Any connect VPN clients.
  • Provide 1st and 2nd level support for VPN (Sonicwall) accounts and the Village's Cisco VoIP Phone system.
  • Assisted in managing and maintaining the VOIP PBX operations for all of the branches and also the main office.
  • Deployed HP switches, Cisco switches, and Cisco routers in preparation for VOIP Avaya Phone systems.
  • Programmed and installed Toshiba Strata and Avaya VoIP phones.
  • Assist Telecom with VOIP phones, circuits and connections.
  • Managed phones with Avaya VoIP phone switch.
  • Install Cisco VOIP [ ] desktop phones.
  • Provided support for LAN/WAN issues and patching switches Provided smart-hand support for telecom devices and VOIP phones.
  • Support network multifunction printers, VoIP phones, smartphone devices and projectors.
  • Installed and removed phones as required for Avaya VoIP, Intertel, and Lucent phone systems.
  • Provisioned Avaya VOIP migration and Avaya Softphone deployments for remote users.

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285 Voip Jobs

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33. Vmware
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low Demand
Here's how Vmware is used in Level Senior Technician jobs:
  • Assist Servers Administrators with setting up Virtual desktop equipment primarily VDI (VMWARE) equipment.
  • Install and configure wireless and VMWARE software.
  • Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
  • Administered and maintained VMware environment ranging from 4.0 to 5.0, upgrading all servers to 5.0.
  • Full and linked VMware Cloning of both physical/non-physical workstations for virtual machines and templates creation.
  • Improved the quality of work environment by deploying VMware servers and Cisco VPN client software.
  • Installed configured VMware or Parallel Desktop on Mac for Dual Windows and OSX usage.
  • Performed Troubleshooting and diagnostics on VPN and VMware connectivity issues up to resolution.
  • Managed VMware Infrastructure, including 2 ESX servers 25+ Virtual Machines.
  • Used ESX 3.5 and VMware for Workstation 6.5 deployment projects.
  • Support Virtual server environment using VMware ESX/Virtual Center 3.0.1.
  • Managed a VMware Ace2 Implementation for remote users.
  • Monitored the infrastructure of network using Telabs/VMWARE.
  • Used Remote Desktop, Goverlan and VMWARE.
  • Install PGP encryption and VMware software.
  • Manage virtual servers running VMware.
  • Support of Win2k3 Server, RHEL, Win2k8 Server, VMWare 3, 4.
  • Migrated VMware ESXi from single host to chassis with redundant hosts with shared DASD.
  • Created and configured virtualized machines through the use of VMWare.
  • Build Virtual machine workstations using VMWare Workstation and ESXi 5.5, 6.0 with vCenter

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13 Vmware Jobs

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34. Mainframe
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low Demand
Here's how Mainframe is used in Level Senior Technician jobs:
  • Evaluated and tested vendor supplied software for mainframe computers and microcomputers to determine compatibility and ease of use.
  • Maintained production environment schedules from the JES3 mainframe automated scheduling system.
  • Provided requirements as IMICS transitioned from mainframe terminal to web-based system.
  • Supported all administrative functions of the Mainframe applications.
  • Network drive mapping with little to no downtime deleting and resetting of printing transactions on the mainframe.
  • Provided support to end users for PC, server, or mainframe application and hardware.
  • Support and troubleshoot customer Mainframe Applications, PC Operating Systems and Microsoft products via telephone.
  • Provided skills transfer and training to Operations staff in ZOS Mainframe concepts.
  • Provide first level network and mainframe support for numerous EDS customers.
  • Monitored and resolved MVS and VM mainframe processes for errors.
  • Created and hosted internal mainframe class for operation teams.
  • Verified connectivity of MQ channels on IBM Mainframe.
  • Managed mainframe MRP systems and parts explosions.
  • Monitored MVS and other mainframe applications.
  • Experience creating Mainframe and Novel passwords.
  • Support and manage users and equipment both remotely and onsite to include ensuring web-based application and mainframe connectivity.
  • Network Printer support Mainframe user support
  • Provide technical support to user end clients connecting to a Libra Clearpath Mainframe.
  • Field service technician on IBM and Unisys mainframes.
  • Provided training and assistance to junior level End User Computer Specialists Installed and configured Attachmate Extra for mainframe usage.

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1 Mainframe Jobs

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35. Android
demand arrow
low Demand
Here's how Android is used in Level Senior Technician jobs:
  • Configure PDA's with MS Mobile, iPhone and Android for sync with Exchange email and support for related issues.
  • Supported BlackBerry, I Phone, I pad, Mac books, and Android wireless devices.
  • Registered personal devices for use of the production network that included android, IOS devices.
  • Support mobile devices including tablets, iPhone, iPad, Android, and Blackberry.
  • Support all aspects of mobile devices - Android, Blackberry, and iPhone.
  • Supported all mobile connectivity consisting of Apple, Android and PC technologies.
  • Administer and configure iPhone, iPad and Android mobile devices.
  • Supported and trained clients on how to use mobile devices (IPAD, IPHONE, ANDROID, and BLACKBERRY.)
  • Assisted clients with activating, adding emails, troubleshooting and device management for Apple, Android and Blackberry smartphones and tablets.
  • Instructed users on how to connect the IPhones, Androids and Blackberry s securely to the Johns Hopkins wireless network
  • Maintained BES including setups and terms, also setup other mobile devices including Windows, Androids, and iPhones.
  • Configured MS Outlook, Entourage, IPhones, Androids and BlackBerry s for use with Exchange Server.
  • Provided mobile and tablets support for iOS, Android, Windows and BlackBerry devices.
  • Provide on-site and off-site support for Blackberry's, iPhones and Android devices.
  • Activate and provide software troubleshooting assistance to Sony Android Smartphone devices.
  • Provided iPhone, Blackberry, Android, and Windows mobile support Project Management Provided remote support via phone and remote tools.
  • Configure and support iPhones, iPads, Blackberry and Android devices as well as replacement services for field staff.
  • Managed and supported all company cell phones including: Blackberry, Android, and Iphones.
  • Managed all mobile devices including mi-fi, RIM, iOS and Android platforms.
  • Provided basic support for Blackberry, Android, iPhones, and iPads.

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10 Android Jobs

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36. Unix
demand arrow
low Demand
Here's how Unix is used in Level Senior Technician jobs:
  • Assisted with client/resources both internal and external to Whirlpool supporting storage and interface software on Unix Platform.
  • Assisted in support for customers that used other UNIX platforms(generic AT&T/AIX).
  • Interact daily with UNIX/LINUX operating systems and relational databases to provide solutions to technical issues.
  • Provided call support for HP customers and technicians on all types of HP UNIX workstations.
  • Designed a shell interpreter with syntax similar to UNIX SSH shell using Linux.
  • Monitor very large DB2 Databases with connectivity to all CICS & Unix connections.
  • Create new user accounts on Unix Server and Windows 2000 Active Directory.
  • Implemented and developed new test scripts on UNIX shell for testing.
  • Supported 900+ Drug Stores running multiple applications on various UNIX platforms.
  • Tested new applications and software packages on UNIX and Windows servers.
  • Utilized basic diagnostic tools for HP-UX Unix version 10.20 and 11.0.
  • Support primary paging spreadsheet on a Unix platform for special clients/locations.
  • Led planning and execution of 30 UNIX/Windows servers to SAN environment.
  • Run tape Backups for a Unix Server and MS Exchange Server.
  • Supported spreadsheet on a UNIX platform using VI editing.
  • Provided networkserver monitoring for approximately 60 Windows and UNIX based systems.
  • Troubleshooted UNIX, AS/400, SWAN, RAVEN and Mainframe issues Setup and troubleshoot VPN for dial up and broadband users.
  • Supported Oracle, UNIX, IBM and Unisys operating system software packages.
  • Coded product enhancement to implement "pass-ticket" password usage between MVS and Unix (HP and AIX).
  • Back up the HP-Unix Omniback, and Veritas Backup Exec and deliver tapes to the bank daily.

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33 Unix Jobs

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37. Sharepoint
demand arrow
low Demand
Here's how Sharepoint is used in Level Senior Technician jobs:
  • Designed and implemented an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Established best practices and streamlined processes by creating and implementing procedures and documentations using SharePoint.
  • Document troubleshooting procedures in SharePoint.
  • Telecommuted full-time using SharePoint, Skype for Business, instant messaging, Outlook, and phone conversations to complete group projects.
  • Led deployment of Microsoft Exchange Online, a SharePoint-based document management system, and various operating system and software upgrades.
  • Managed the SharePoint site, Active directory, Group policy, and the Exchange server.
  • Stored, shared, and accessed data via means of SharePoint.
  • Maintained active inventory of site laptops and desktops on SharePoint site.
  • Managed the Defense M-ATV meetings and communicated the results using SharePoint.
  • Create and maintain training documentation and Knowledge Articles in SharePoint.
  • Trained staff members in Microsoft Office and SharePoint.
  • Created and maintained work group SharePoint site.
  • Updated Sharepoint sites to insure project deadlines or status changes were readily available for the entire team.
  • Used Clarify, Changepoint, PS Applications, SharePoint as well as Administrative duties related to each.
  • Created internal wiki knowledgebase on SharePoint 2010.
  • Resolved connection and content issues with Sharepoint Monitored and enforced security policies.
  • Provided support via email from tickets escalated from first level team members for shared hosting, email, and Sharepoint products.
  • Published a SharePoint Sites on "Shortcuts, and tools" that will help user's efficiency.
  • Maintained Sharepoint web sites: upload, add , delete, and integrate documents.
  • Gained experience with Symantec Ghost, Microsoft SharePoint, and Symantec Backup Exec.

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10 Sharepoint Jobs

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38. Computer System
demand arrow
low Demand
Here's how Computer System is used in Level Senior Technician jobs:
  • Identified and resolved system failures and provided advanced troubleshooting of failed computer systems.
  • Delivered, installed and demonstrated the functionality of custom computer system configurations.
  • Researched and suggested/purchased upgrades to our computer systems and software.
  • Utilize all computer systems within pacemaker operations to process evaluations.
  • Maintained computer systems and peripherals from a call center environment.
  • Performed upgrades on existing computer systems
  • Maintain and troubleshoot departmental computer systems; provide staff training and support, hardware and software installation, maintenance and upgrades.
  • Assessed customer needs, ordered components, assembled computer systems, and installed and configured software and peripherals for customers.
  • Follow established processes and procedures to plan, install, test, and upgrade computer system hardware or software technologies.
  • Recommend and participate in the implementation of standard operating procedures, software, and controls for various computer systems.
  • Supported the US Postal Service; Troubleshooting computer systems, including hardware, software, databases, and connectivity.
  • Provide hardware repairs to servers, desktops, and laptop computer systems with in the Georgia-Pacific Corporation.
  • Test new computer systems and hardware to determine functionality or technical issues with ADP products.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Lead a team of technicians in the migration of 1,600 professional computer systems.
  • Download data from disks and tapes to various computer systems/platforms.
  • Train them on computer systems and regulations.
  • Trained users in computer system use.
  • Applied knowledge of troubleshooting techniques and computer systems to support our devices through phone interaction and email.
  • Provided Level 2 deskside support for all computer systems while in a contract position.

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326 Computer System Jobs

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39. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Level Senior Technician jobs:
  • Referred more complex issues to the in-house technical experts and operating elements, including follow-up to ensure satisfactory problem resolution.
  • Provide Technical and network problem resolution to end-users by performing Technical Problem diagnosis while guiding users through step-by-step solutions.
  • Submitted daily network performance statistics, user problem resolution, and projects completed into their respective databases.
  • Maintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution.
  • Performed initial problem analysis, quick problem resolution and efficient system problem determination/analysis and resolution.
  • Handled problem resolution via telephone, email or remotely utilizing enterprise management tool.
  • Coordinated problem resolution with mid- and -senior-level customer service providers as required.
  • Identify responsible groups for problem resolutions and escalate when necessary.
  • Provide technical assistance to customers for service problem resolution.
  • Key contact for executive and management problem resolution.
  • Provided installation and problem resolution for in-house applications.
  • Provided thorough support and problem resolution for customers.
  • Provided on-site and remote problem resolution.
  • Created a database of quick fixes for level 1 and 2 personnel to improve call center problem resolution statistics.
  • Used Remedy to track hardware, interfaced with users on problem resolution and provided assistance with special projects.
  • Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution.
  • Improved customer service with follow up calls and e-mails - ensuring customer satisfaction and problem resolution.
  • Provided IT support and problem resolution for all systems issues escalated by Tier I Analyst.
  • Led a team of technical support analysts advising team members of problem resolution and escalation.
  • Assisted desktop specialists with end user problem resolution.

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122 Problem Resolution Jobs

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40. Console
demand arrow
low Demand
Here's how Console is used in Level Senior Technician jobs:
  • Monitor Tandem system console regional Networking operations.
  • Support Cisco AnyConnect VPN technology and mobile users through the use of RSA soft tokens and administrative consoles.
  • Provide remote support to end users utilizing DameWare Mini Remote control and SMS Administrator Console.
  • Upgrade HMC, (Hardware Management Consoles) Operating System and firmware whenever required.
  • Create new Domain Email accounts and groups in the Exchange Management 2010 Server Console.
  • Exchange Administration: Exchange Management Console, Blackberry Enterprise, Distributions, Data Migration.
  • Pushed out repair, upgrade or new software to clients through the SCCM console.
  • Provide software pushes and install printers via remote control functions of Console1.
  • Create and maintain exchange 2007/2010 email accounts via the exchange management console.
  • Provide cabling and wiring assistance from gas pumps to consoles.
  • Analyze console errors to troubleshoot failed automated jobs.
  • Performed console functions, i.e.
  • Identified and resolved hardware and software issues Troubleshot Os\2 branch servers using DCAF (Distributed Console Access Facility)
  • Provided support for Outlook [ ] email systems employing Silver Sky s Provisioning Console for account maintenance.
  • Activated blackberry phone and enterprise email service, administered BES console for new and existing users.
  • Used different utilities Radmin, HP JetAdmin, Microsoft Management Console to assist with troubleshooting processes.
  • Manage: Active Directory, Novell Console One, for users and computer accounts.
  • Installed and configure applications via the Altiris Deployment console and in person.
  • Monitored and responded to Helpdesk email and Remedy console requests.
  • Accessed BP/Amoco and other petroleum sites using PCAnywhere, FTP, and Rconsole through a satellite connection.

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41. Software Applications
demand arrow
low Demand
Here's how Software Applications is used in Level Senior Technician jobs:
  • Provided limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
  • Installed operating systems, software applications and device drivers on computer workstations.
  • Sustained technical support for over 90 different software applications.
  • Assist users with installing authorized software applications.
  • Install proprietary and vended software applications.
  • Provided daily real time global support to internal employees with various hardware and software applications as well as network support.
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • Use applications such as Mist to push software applications and application upgrades to users that have approved request.
  • Provide 2nd level support on various Software applications, Microsoft Office Products, Hardware and Network issues.
  • Assist in the effort to port thousands of legacy software applications to a newly created infrastructure.
  • Conducted trouble shooting for hardware and software applications for Aloha Software (restaurant software).
  • Conducted testing on new hardware and software applications and their interaction with operating systems.
  • Trained employees and support personnel on company's IT infrastructure and company software applications.
  • Provide end user support for issues involving OS and software applications.
  • Train employees on new released software applications and trouble shooting.
  • Moved, installed and test computers and software applications.
  • Install and configure software applications for end users.
  • Supported QES division handling Tier 1 support issues * Phone support for over 20 products and multiple proprietary software applications.
  • Build laptop and desktop machines with the latest O/S and software applications needed based on business and customer needs.
  • Installed/reinstalled various software applications, MS Project, Visio, Visual Studio, and Adobe Acrobat to all migrated computers.

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7 Software Applications Jobs

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42. Computer Hardware
demand arrow
low Demand
Here's how Computer Hardware is used in Level Senior Technician jobs:
  • Installed and interfaced all aspects of computer hardware including Network connectivity, printers & other peripheral devices.
  • Diagnosed incidents and independently researched approved legal fixes for computer hardware and system software.
  • Participate in the installation, configuration, upgrading, and maintenance of desktop computer hardware, software, and peripheral equipment.
  • Installed and maintained a wide range of computer hardware and software for the Facilities & Real Estate department.
  • Analyze and respond to end user problems with personal computer hardware, software, applications and peripheral devices.
  • Served as a troubleshooting resource for all manner of computer hardware and software for faculty and staff.
  • Serve as first point of contact in all computer hardware, software and telecommunications incidents and requests.
  • Support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
  • Installed, configured and troubleshoot computer hardware, operating systems, network configurations and software.
  • Designed, configured, and tested computer hardware, networking software and operating system software.
  • Apply diagnosis techniques to identify problems that are going wrong with computer hardware and software.
  • Clean, modify and repair computer hardware including monitors, keyboard and printers.
  • Determine need and purchase appropriate computer hardware and software for staff.
  • Perform troubleshooting on POS register and store computer hardware and software.
  • Coordinate with external vendors to service and repair computer hardware.
  • Install, configure, and upgrade computer hardware and software.
  • Selected, specified new computer hardware and there configuration.
  • Assist with the installation and relocation of computer hardware.
  • Image, configure, deploy and manage computer hardware for the Coty US executive office.
  • Repaired laptop and desktop computer hardware manufactured by HP, Dell and Lenovo.

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8 Computer Hardware Jobs

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43. SMS
demand arrow
low Demand
Here's how SMS is used in Level Senior Technician jobs:
  • Experience in and knowledge with server management tools, including Microsoft Operation Manager, Microsoft SMS, Hyena, and Orion.
  • Maintained and optimize computer systems in Windows AD environment (using SMS and other remote management tools).
  • Used SMS 2.0 to remotely access users workstations and assist or resolve their problems with software applications.
  • Manage and support Active Directory and advertise new software package using Image management tool SMS.
  • Worked with applications Support and Networking on day to day basis in SMS Environment.
  • Packaged and deployed software such as Microsoft Office 2007 using SMS.
  • Installed applications and images using SMS, Ghost and PowerQuest.
  • Installed software and trouble-shoot workstations remotely using SMS.
  • Used SMS and VNC to remote client workstations.
  • Managed SMS Software and Agent quality Databases.
  • Managed resource image using SMS to push Windows updates Coordinate communication/notifications as appropriate on escalated incident status to customers.
  • Advanced knowledge in rapid deployments, remote control support, * Go to Assist, SMS &.Desktop Remote control.
  • Used various RDPs such as Dame Ware, VNC, SMS and Remote Desktop Protocol to assist customers remotely.
  • Implemented hardware and software, physically and remotely, utilizing SMS, PCanywhere, NetMeeting and WebEx.
  • Resolved SMS and Altiris problems, including client installations and package delivery.
  • Managed 10+ Personnel * Managed and troubleshot deployment of pre-existing SMS packages.
  • Provided Users with Desk side support thru SMS Remote Agent.
  • Utilized PCAnywhere, Netmeeting, Terminal Services, and SMS to remotely control workstations and servers to resolve various problems.
  • Create images for multicast deployment using Symantec ghost 7.5/8.2/CA Unicenter software delivery/SMS.
  • shared, program groups), SMS 1.2 Client side support skills, Testing, Procurement, Helpdesk.

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44. Application Support
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low Demand
Here's how Application Support is used in Level Senior Technician jobs:
  • Participated in planning, development, implementation, control and improvement of the help desk/operations/application support center.
  • Network account management, software application support.
  • Handled all incoming support calls to provide all desktop and laptop, printer, as well as OS and application support.
  • Communicate with users via telephone and e-mail regarding desktop and application support, including VPN troubleshooting for remote employees.
  • Provided troubleshooting, resolution and application support for the entire USPS (United States Postal Service).
  • Provided daily support to end users within the firm for Information Technology infrastructure and Application Support.
  • Subject Matter Expert for the CWT tier 1 applications providing internal & external application support.
  • Provided application support for ECAD software and PDM software (PCAD and Matrix).
  • Create, update, and manage application support tickets through the ITRAK ticketing system.
  • Support including Active Directory, Exchange, Print Server, Virtual Desktop Application Support
  • Trained all Client Application Support Analysts on troubleshooting common technical issues.
  • Provided 1st and 2nd level trading and market data application support.
  • Provided desktop, AD, application support for LTAC rehab facilities.
  • Provide 2nd level application support for United employees and contractors.
  • Assist with new application support projects for my team.
  • Provide direction and guidance to other Application Support Analysts.
  • Provide daily phone support for all end users within the Firm for all components of the IT infrastructure and Application Support.
  • Provided client side application support for Win XP operating systems, MS Office, Outlook and Visio.
  • Provided system and application support to 75 hospitals nationwide both remotely and onsite.
  • Performed advanced application support on MS Office, remote software such as Citrix.

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31 Application Support Jobs

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45. Linux
demand arrow
low Demand
Here's how Linux is used in Level Senior Technician jobs:
  • Planned/Configured/Managed/Installed Linux Network Monitoring Server.
  • Diagnosed Linux and Windows processing problems and applied solutions to increase company efficiency.
  • Maintained personal data analysis servers running Linux OS.
  • Install, configure and support various REDHAT Linux operating systems via kick start files, USB, and DVD.
  • Managed Linux utilities to perform tasks not available with MS products and making use of its networking capabilities.
  • Provided Linux server training, including but not limited to load balancing, and general server operations.
  • Performed Unix and Linux command line entries to diagnose processing issues with production market data servers.
  • Supported 5000 end-users across multiple platforms including MacOS X, Windows, and Linux.
  • Trained in Linux for network monitoring for our 4 satellites used for communication.
  • Performed extensive testing on the initial Linux software release for the SNIA.
  • Supported enterprise servers running Windows 2003/2008, Red Hat and Debian Linux.
  • Performed weekly code pushes on Linux clusters for customer facing applications.
  • Assisted network manager with Unix/Linux servers in his absence
  • Manage 150 + user workstations running Linux.
  • Managed/supported enterprise data center systems, technical support and maintain virtualized environments 3,000 user base on Windows/Linux/AS 400/Mac OS X platforms.
  • Assist the Server Administrator in the creation of servers using Windows Server 2008, Linux and VMware products.
  • Image new and existing PC and MAC systems using Symantec Ghost and Linux (respectively).
  • Support for ~500 users in a very mixed Windows, OS X and Linux environment.
  • Support a growing Mint Linux user base, Install an support Druva InSync.
  • Recover VMware passwords using Knoppix (Linux) Respond to emergency Data Disaster Recovery on site and Remotely.

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354 Linux Jobs

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46. Technical Problems
demand arrow
low Demand
Here's how Technical Problems is used in Level Senior Technician jobs:
  • Analyze and troubleshoot highly technical problems utilizing PeopleSoft software and other third party development tools running on various database platforms.
  • Developed subject matter expertise in troubleshooting, diagnosing, and resolving complex technical problems.
  • Solved time-critical technical problems for clients using ATG's website development software
  • Communicated technical problems and solutions to both technical and non-technical audiences.
  • Resolved outages and other various technical problems the hospital experienced.
  • Performed daily responsibilities and assisted team members with technical problems/requests.
  • Trained each technical support staff member to be capable of communicating step-by-step solutions to complex technical problems over phone and email.
  • Assisted junior agents in resolving highly complex technical problems for customers by providing guidance regarding software and hardware problems.
  • Act as a customer advocate/liaison to ensure the timely, supportive and efficient resolution of technical and non-technical problems.
  • Resolved moderately complex to complex requests, such as problems with proprietary applications or the more difficult technical problems.
  • Resolved routine technical problems related to mainframe and Local Area Network (LAN) servers and telecommunications.
  • Collected information on technical problems and worked with clients and development team to resolve issues.
  • Served as a technical analyst and resolved a complete range of technical problems as appropriate.
  • Use an advanced level of technical knowledge and experience for resolving complex technical problems.
  • Work with HP/Dell support to resolve technical problems with computing hardware and software.
  • Worked with vendor support contacts to resolve technical problems with desktop computing.
  • Help customers fix technical problems with their equipment over the phone.
  • Identify, research, and resolve technical problems within Outlook 2010.
  • Identified, researched and resolved technical problems.
  • Analyzed technical problems with wireless cellular devices, games/applications, and installed software on Sprint Nextel devices.

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436 Technical Problems Jobs

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47. RSA
demand arrow
low Demand
Here's how RSA is used in Level Senior Technician jobs:
  • Trained and oversaw other representatives to navigate complex financial regulations and financial statistical metrics.
  • Escalate known/new issues to appropriate internal teams to ensure universal awareness and resolution.
  • Monitored the operation of RSA SecurID protecting data assets from unauthorized access.
  • Supported the RSA SecurID card by enabling, disabling, clearing bad tokens, and requesting new or replacement SecurID cards.
  • Perform account administration functions (permissions, groups, RSA, shared folder access etc) across various VITA domains.
  • ACE RSA server management and maintained the user's account, disable, enable and reset the tokens as directed.
  • Modified global users and RSA security groups based on provisioning rules or client requests Provisioning Administration and PeopleSoft:.
  • Direct conversation skills leading to increased efficiency, and clarity of desired goals when communicating among team members.
  • Monitored daily tape backup and oversaw daily tape backup at other sites throughout Northern and Southern California.
  • Manage, create accounts and provide support for RSA Secure ID KeyFob and Software Tokens.
  • Coordinated, scheduled and oversaw the installation of new equipment by our contractors.
  • Created a universal Mac OS X system image for all Mac-OS users.
  • Provided RSA SecurID account creation, maintenance and support.
  • Configured remote connection RSA key fobs for end users.
  • Maintained conversational and training records as per compliance.
  • Managed RSA security tokens via RSA Admin console.
  • Offer friendly service and conversation with customers.
  • Create and manage RSA/Cisco VPN accounts.
  • Managed security systems RSA Securid with infastructure team.
  • Supported Office 2007/2010, RSA Securid, Juniper networks, GoTomeeeting, VMWare.

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3 RSA Jobs

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48. DNS
demand arrow
low Demand
Here's how DNS is used in Level Senior Technician jobs:
  • Interfaced with corporate customers and Frame Provisioning, Network Care, Managed Network Solutions, and DNS Tech Team.
  • Hold responsibility for troubleshooting and support of MS Exchange 2003, Active Directory, DNS, and DHCP.
  • Control and management of users, policies, systems and procedures in the Active Directory and DNS
  • Managed Active Directory, DHCP, and DNS on Windows 2008 R2 Servers.
  • Print Server, DNS, and DHCP servers' deployment and configuration.
  • Managed and supported NT network/domain and associated services DNS, and DHCP.
  • Imaged Production, DNS and Backup Servers using Norton Ghost.
  • Installed and supported the WINS and DNS servers for connectivity.
  • Maintained DNS database and solved name resolution problems.
  • Administer windows 2003 DNS and DHCP server.
  • Administered Windows NT, 2000, 2003, 2008 Active Directory, DHCP, WINS, DNS, and print Servers.
  • Assist with network support to include issues with DHCP, DNS and VLANS.
  • Used INFOBLOX to administer DHCP and DNS.
  • Handled DNS and IP address checks.
  • Utilized best practices to configure group policy, end user roles, organizational unit setup, DNS, and DHCP.
  • Managed Windows server functions including AD, DNS, DHCP, WSUS, print and file sharing services.

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23 DNS Jobs

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49. Altiris
demand arrow
low Demand
Here's how Altiris is used in Level Senior Technician jobs:
  • Developed complex SQL queries and reports in Altiris Ticket Tracker, streamlining ticket analysis and resource utilization.
  • Used various tools such as Altiris, Ghost, and Anti-Virus software on a daily basis.
  • Managed Altiris Deployment Server for OS and installed packages for all Hospital workstations.
  • Enhanced knowledge in data restoration and remote installation using Altiris and InstallShield.
  • Diagnose and resolve requests utilizing Altiris, RDC, and Carbon Copy.
  • Deployed new software, created PC images and performed maintenance using Altiris.
  • Use Altiris Server to remotely update software on all computers on site.
  • Ghost images using Altiris Snap Deploy for Dell desktops and laptops.
  • Distribute images to the classroom systems via Altiris and Deployment Studio.
  • Use Altiris Server to remotely deploy Windows XP images to computers.
  • Fulfilled requests for pushing remote install software packages via Altiris client.
  • Deploy images and software installs using Altiris deployment tool.
  • Used Altiris to deploy security patches and software applications.
  • Utilized Altiris ticketing system for work order issues.
  • Utilized remote control software such Radmin, VNC, TeamViewer, and Altiris to resolve issues and achieve first call resolution.
  • Worked with Active Directory & Altiris to setup, reset passwords, add and remove machines & unlock accounts.
  • Work with Altiris ticketing system to complete tickets problems and maintain software and hardware throughout the company..
  • Use helpdesk ticketing system (Altiris) to document resolutions to customer issues.
  • Root cause analysis and resolution Systems Management Administrated Symantec Altiris CMS 7.0-7.5.
  • Executed software installs and updates using Altiris and Citrix Xenapp to assure users have the updated software to perform their responsibilities.

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50. Password Resets
demand arrow
low Demand
Here's how Password Resets is used in Level Senior Technician jobs:
  • Created and distributed security device training materials to users; assisted users with password resets and password recovery for security devices.
  • Administered password resets and account unlocks within Windows Active Directory.
  • Perform password resets while conforming to security requirements.
  • Performed Active Directory password resets.
  • Led effort to implement IVR Component which led to an increase of secured password resets and less Help Desk calls.
  • Provided technical support for password resets to Business Analyst, Program Managers, and external customers.
  • Trained in user additions, deletions, moves, and password resets within the Active Directory.
  • Worked with Active Directory, Add/Change end users, password resets, and groups.
  • Assist with Blackberry configuration problems, setup and password resets.
  • Conducted user account administration, password resets and account creation.
  • Administered Active Directory- created accounts & password resets.
  • Performed password resets and other Active Directory functions.
  • Worked with different sites maintaining their daily telecomm tasks, from password resets, moves, adds and changes.
  • Used GOOD application for iOS device administration such as device and application password resets and account lockouts.
  • Provided phone support for all issues from password resets, application reinstalls.

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Level Senior Technician Jobs

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20 Most Common Skills For A Level Senior Technician

Hardware Issues

12.7%

Desktop

11.5%

Technical Support

8.0%

Remote Access

8.0%

Network Printers

7.6%

Laptops

6.1%

Windows XP

5.7%

Active Directory

5.7%

Customer Service

5.1%

PCS

5.0%

Troubleshoot

4.2%

VPN

3.3%

Setup

3.2%

Helpdesk

2.8%

User Accounts

2.4%

Citrix

2.2%

Mac

1.9%

OS

1.6%

LAN

1.5%

Internet

1.5%
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Typical Skill-Sets Required For A Level Senior Technician

Rank Skill
1 Hardware Issues 10.1%
2 Desktop 9.2%
3 Technical Support 6.4%
4 Remote Access 6.3%
5 Network Printers 6.1%
6 Laptops 4.8%
7 Windows XP 4.6%
8 Active Directory 4.5%
9 Customer Service 4.1%
10 PCS 4.0%
11 Troubleshoot 3.3%
12 VPN 2.6%
13 Setup 2.5%
14 Helpdesk 2.2%
15 User Accounts 1.9%
16 Citrix 1.7%
17 Mac 1.5%
18 OS 1.3%
19 LAN 1.2%
20 Internet 1.2%
21 SQL 1.0%
22 Sccm 1.0%
23 Symantec 0.9%
24 Tcp/Ip 0.9%
25 Lotus Notes 0.9%
26 Level Support 0.9%
27 Suite 0.9%
28 Trouble Tickets 0.9%
29 SLA 0.8%
30 Knowledge Base 0.8%
31 Novell 0.8%
32 Voip 0.8%
33 Vmware 0.8%
34 Mainframe 0.8%
35 Android 0.7%
36 Unix 0.7%
37 Sharepoint 0.6%
38 Computer System 0.6%
39 Problem Resolution 0.6%
40 Console 0.6%
41 Software Applications 0.6%
42 Computer Hardware 0.5%
43 SMS 0.5%
44 Application Support 0.5%
45 Linux 0.5%
46 Technical Problems 0.5%
47 RSA 0.5%
48 DNS 0.5%
49 Altiris 0.4%
50 Password Resets 0.4%
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22,002 Level Senior Technician Jobs

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