What does a level senior technician do?
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Level senior technician responsibilities
Here are examples of responsibilities from real level senior technician resumes:
- Manage and support NT network/domain and associate services DNS, and DHCP.
- Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
- Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
- Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
- Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
- Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
- Observe and diagnose issues with desktops and laptops to remedy hardware and software issues.
- Assemble computer system components and maintain PC environment to ensure that systems are configure accordingly to government standards.
- Analyze and troubleshoot highly technical problems utilizing PeopleSoft software and other third party development tools running on various database platforms.
- Safeguard easy encryption software and also Pointsec.
- Work on projects configuring Cisco AP s and switches.
- Assist with the replacement of Cisco switches and routers.
- Install O/S's and perform network installation and configuration on UNIX and PC systems.
- Utilize the capabilities of Microsoft SCCM to distribute patches, security updates and software upgrades.
- Register personal devices for use of the production network that include android, IOS devices.
Level senior technician skills and personality traits
We calculated that 12% of Level Senior Technicians are proficient in Customer Service, Technical Support, and Desktop Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Level Senior Technicians that have these skills listed on their resume here:
- Customer Service, 12%
Earned solid reputation for resolving escalated tickets and providing exceptional customer service, often for aggravated clients with complex issues.
- Technical Support, 8%
Provide daily technical support of network and workstation operating systems, connectivity, and peripheral hardware, and end-user applications.
- Desktop Support, 8%
Mentor desktop support personnel and provide training and assistance as needed * Recognized for outstanding service and excellent customer relationships.
- Troubleshoot, 7%
Consulted with Product Development and programmers to troubleshoot software errors, undocumented features and/or recommend changes to programs.
- PC, 5%
Assemble computer system components and maintained PC environment to ensure that systems are configured accordingly to government standards.
- Mac, 3%
Support Microsoft Win2000, Windows 7, XP, Vista, Microsoft Office, Mac OS X and other vendor applications.
Common skills that a level senior technician uses to do their job include "customer service," "technical support," and "desktop support." You can find details on the most important level senior technician responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a level senior technician to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Level senior technicians often use customer-service skills in their day-to-day job, as shown by this real resume: "ensured the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services. "
Listening skills. Another soft skill that's essential for fulfilling level senior technician duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a level senior technician resume, here's how level senior technicians can utilize listening skills in their job responsibilities: "managed the defense m-atv meetings and communicated the results using sharepoint. "
Problem-solving skills. level senior technicians are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to level senior technician responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A level senior technician resume example shows how problem-solving skills is used in the workplace: "evaluated problems as reported and made independent decisions regarding corrective action and the most expedient resolution of customer support issues. "
Speaking skills. A big part of what level senior technicians do relies on "speaking skills." You can see how essential it is to level senior technician responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical level senior technician tasks: "represented premise desktop support group for a project relocating 200+ users. "
Writing skills. A commonly-found skill in level senior technician job descriptions, "writing skills" is essential to what level senior technicians do. Level senior technician responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how level senior technician duties rely on writing skills in this resume example: "responded to customer service inquiries in writing as necessary. "
The three companies that hire the most level senior technicians are:
- Salient CRGT
20 level senior technicians jobs
- TD Bank11 level senior technicians jobs
- Oracle8 level senior technicians jobs
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Compare different level senior technicians
Level senior technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
There are some key differences in the responsibilities of each position. For example, level senior technician responsibilities require skills like "technical support," "troubleshoot," "pc," and "sccm." Meanwhile a typical technician support team leader has skills in areas such as "printers," "lan," "inbound calls," and "direct reports." This difference in skills reveals the differences in what each career does.
Technician support team leaders really shine in the technology industry with an average salary of $91,502. Comparatively, level senior technicians tend to make the most money in the finance industry with an average salary of $99,948.On average, technician support team leaders reach similar levels of education than level senior technicians. Technician support team leaders are 0.2% more likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Level senior technician vs. Technical support senior engineer
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that level senior technician responsibilities requires skills like "technical support," "desktop support," "sccm," and "network printers." But a technical support senior engineer might use other skills in their typical duties, such as, "java," "azure," "ruby," and "switches."
Technical support senior engineers earn a higher average salary than level senior technicians. But technical support senior engineers earn the highest pay in the telecommunication industry, with an average salary of $104,548. Additionally, level senior technicians earn the highest salaries in the finance with average pay of $99,948 annually.Average education levels between the two professions vary. Technical support senior engineers tend to reach similar levels of education than level senior technicians. In fact, they're 3.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for level senior technicians in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Level senior technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a level senior technician is likely to be skilled in "technical support," "desktop support," "pc," and "customer satisfaction," while a typical information technology/support technician is skilled in "desk support," "phone calls," "pcs," and "database."
Information technology/support technicians earn the best pay in the technology industry, where they command an average salary of $53,210. Level senior technicians earn the highest pay from the finance industry, with an average salary of $99,948.information technology/support technicians typically earn similar educational levels compared to level senior technicians. Specifically, they're 1.7% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Level senior technician vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Types of level senior technician
Updated January 8, 2025
