LG Electronics jobs in Fort Worth, TX - 36 jobs

HIGHLIGHTS On-Site Full-Time Eco Solution Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! Why Join the LG Technical Support Team? Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won't go unnoticed. Our customers and leadership recognize the hard work, and we're committed to making this a stepping stone for your career at LG. One of the greatest strengths of this team is the culture. We succeed together, we learn together, and yes sometimes we fail together. But through it all, we support each other, share knowledge, and grow as a unit. We're not just coworkers, we're a team. While we do have metrics and goals, we also make time for fun. Office events, celebrations, and team-building activities are part of our rhythm. We will help you transition from the field to an office environment, and work through any challenges together. Why this role matters: * It's a launchpad to other departments like Training, Controls, Field Support, and more. * You'll build your own brand as a Product Champion. * You'll gain deep product knowledge and customer experience insight. * You'll be part of a team that's growing and backed by LG's investment in customer experience. If you're selfless, dedicated to HVAC, and motivated to learn, our team is the place for you. The only "long hours" here are spent sharpening your skills and staying ahead of product updates. Whether you're aiming to grow into other roles or simply love helping others through technical support, this team offers the environment to thrive. Every customer experience is unique, and we're seeking someone who's ready to push themselves, collaborate, and make a real impact. The Opportunity: We have an opening on our team for a Tier 2 Technical Support Specialist to join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you'll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction. In this role, you will; * Deliver second-level technical support via phone, email, and internal systems. * Troubleshoot and resolve escalated issues beyond Tier 1 capabilities. * Collaborate with engineering, Customer Care team, and field service teams to resolve complex problems. * Document solutions and contribute to knowledge base articles. * Mentor Tier 1 agents and assist with training and Q&A's. * Identify and report recurring issues to support product and process improvements. * Maintain high levels of customer satisfaction through professional communication. * Participate in ongoing product training and certification programs. * Maintain key performance indicators (KPIs). * Log all interactions and resolutions in the CMS system. * Provide parts support and assist callers across all product types. * Stay current with product literature and manuals. * Coordinate with other technical support agents to ensure seamless service. QUALIFICATIONS: * Associate's or Bachelor's degree in HVAC, Engineering, Electronics, or equivalent experience. * Minimum 2 years of experience in technical support or HVAC service. * Strong understanding of HVAC systems, diagnostics, and repair procedures. * Excellent problem-solving and communication skills. * Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow). * Ability to work independently and manage multiple priorities. * EPA Certification and/or NATE Certification is a plus. Recruiting Range $65,000-$80,000 USD Benefits Offered Full-Time Employees: * No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. * Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. * Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. * Performance based Short-Term Incentives (varies by role). * Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. * Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. * Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: * Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Objective The Senior Manager of Retail Training will lead a team of instructional designers and Media/Video associates in executing strategy, developing content, managing programs, and delivering all internal training initiatives. As the team's leader, you will support our fast-paced technology environment with dynamic training solutions, digital platform utilization, and video production delivery. This role oversees the full training lifecycle, from onboarding to ongoing development, ensuring programs are aligned with business goals and sales performance targets. This individual will lead a team of trainers and designers, driving high-impact content creation, while serving as the face of the internal training team, frequently facilitating sessions both in person and on camera with energy and authority. This role will create training for mobile products, processes, and field systems. These trainings will be delivered through in-person, virtual, self-directed, and digital platform formats. As a key member of the Retail Learning Center of Excellence (COE), you will play a pivotal role in shaping and delivering impactful training solutions that align with our retail go-to-market (GTM) strategy and drive sales performance. This role will collaborate directly with channel partners, product leaders, finance, and operations teams to align strategy and priorities. Collaboration with SMEs and program partners to convert complex product specifications and processes into learner-ready assets and workflows aligned to the organizational goals. This includes supporting face-to-face training, virtual, eLearning, small and enterprise-wide events, broadcasting town halls, and events for the external technology world (e.g., CES). Key Responsibilities Leadership and Planning: Lead and develop a team of retail instructional designers and a video/media associate to achieve goals on budget and schedule. Align training programs with retail GTM strategy, business objectives, and brand strategies. Oversee annual budget planning, KPI monitoring, and company initiatives. Analyze end-to-end learning delivery processes to identify opportunities for standardizing workflows and increasing efficiency. Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements. Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography. Establish intake and prioritization processes for learning-related requests to ensure clear alignment with retail and learning goals. Training Program Management: Oversee all indirect and direct retail field training programs. Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency. Manage all learning, training content, and video production for the retail sales enablement platform. Responsible for providing the sales organization with the information, content, expertise, and tools to help field sales associates drive sales. Responsible for planning and execution of training sessions, content, and delivery for events and national meetings Manage all video and broadcasting schedules, requests, scripts, run of show, and execution of pre-recorded, live-to-tape, and live broadcasting needs. Own development and governance of content (playbooks, talk tracks, comparison charts, competitive intel, sales objections) in collaboration with cross-functional partners. Video/Media Management: Oversee the Broadcasting, events, and video production manager and team, fostering a collaborative, high-performance culture, with high- quality timely results. Oversee the development and execution of strategies for scalable, high-quality video, event, and broadcasting support. Responsible for team KPIs, identifying areas for improvement, and ensuring on-time delivery to customers. Assess training content requests, curating available video learning resources relevant to the requests/needs, and/or creating a strategy that includes developing impactful, dynamic training content in the appropriate timeline. We are looking for: Creative: Design experience and the ability to create simulated learning in addition to other modalities. Collaborative: Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success promptly. Adaptable: Ability to switch gears due to the demand of the business to meet new deadlines. Thorough: Ability to condense content in a concise and understandable format for the audience. Skills and Qualifications Minimum Qualifications High school diploma or equivalent with 8+ years leading training/enablement teams, ideally in retail, mobile or service industry. Bachelor's Degree in Education, Organizational Development, or related field preferred Understand models of design (ADDIE, SAM); virtual facilitation tools; content management systems; and learning management systems Expert proficiency with Adobe Creative Suite, Articulate Storyline 360, SCORM cloud, and Microsoft Office products, including Excel, Word, Outlook, and PowerPoint. Excellent written and verbal communication, stakeholder facilitation, and change management skills Prior experience will include developing and planning training videos. Line of sight to go-to-market and product training is a plus. Willing to travel 25-30% Preferred Qualifications Develop and maintain excellent working relationships with all stakeholders within and outside the company, including Samsung management, coworkers, and customer representatives. Strategic thinker with the ability to balance big-picture planning with tactical execution. Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and the company. Work independently and in a team environment to achieve personal and team goals and complete assignments within established timeframes. Have a positive and creative mindset and be open to development from peers and leadership. Possess impeccable oral, verbal, and written communication and presentation skills. Demonstrate excellence in time management skills and follow-up to ensure meeting on-time deliverables. #LI-KR1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Employment Practices function at Samsung is responsible for conducting prompt and thorough investigations of workplace complaints. In addition, this team provides guidance to leadership and employees across the Samsung organization on company policy, practices, state/federal employment laws, and counsel on employment best practices. At Samsung, we're constantly looking for talented individuals who can deliver the caliber of service our company requires. Reporting to the Senior Director, Employment Law, the Senior Investigator, Employment Practices, will be responsible for leading efficient, ethical and professional investigations across Samsung and our affiliates in partnership with our Legal, Compliance and Human Resources teams. The Senior Investigator, Employment Practices role will also serve as a regional advisor to our affiliates providing direct support and counseling on their employee relations and investigation needs and acting as a center of excellence to share resources and best practices. This role will also facilitate training programs and host roundtable discussions for Human Resources leaders at Samsung affiliates to provide support and build cohesive collaboration across the region. Accountability and Ownership will include but not be limited to the following: * Conduct efficient, ethical and professional investigations across all business organizations including intake and fact-finding interviews used for addressing, among other things, alleged policy violations; discrimination, harassment and retaliation complaints; sexual harassment; and other unlawful conduct * Lead complex employee relations investigations and summarize findings and mitigation opportunities in written reports * Develop and lead best in class employment practices strategies to address employee relations issues in the organization * Proactively address and manage employee relations issues to mitigate any adverse impact on the business * Act as the point of contact for advice, mentorship and counsel on investigation issues with business leaders, internal centers of excellence, Human Resources Business Partners (HRBPs) and Human Resources leaders at Samsung affiliates * Responsible for organizing investigation data and reports in a manner that allows for analysis of trends and reporting using company's case management system * Partner closely with HRBPs to directly support their organization to drive recommendations based off investigations, deliver investigative training and gather data/metrics to drive process improvements * Prepare timely and accurate analytical reports on investigation issues and trends * Assist in developing and implementing a standardized investigative process across the region * Research, design and implement best in class practices in Employment Practices group to advance effective investigations, stakeholder engagement, and program and policy implementation * Develop policies, procedures and programs to promote fair and efficient administration across employees in order to reduce legal risk. Assist top leaders, and division leaders with employee relations issues * Provide guidance and training to supervisors, managers and Human Resources personnel on employee relations issues, as well as help them navigate more complex issues that arise. * Ensure that case management system and trackers are kept current Skills and Qualifications Minimum Qualifications * Bachelor's degree in Human Resources, Industrial or Labor Relations * 8 - 10 years professional Human Resources and/or employee relations experience * Experience conducting internal investigations, drafting investigation reports, and reporting to leadership * Extensive knowledge of U.S. Federal, state, and local employment laws and trends * Cross-Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan * Negotiation: Exploring alternatives and positions to reach outcomes that gain all parties' support and acceptance; striving for outcomes that are a win-win for all parties involved * Resiliency and ability to thrive in a fast-paced environment * Effective communication skills - written, verbal, and listening skills * Ability to explain complex and/or confidential information and communicate with all levels of management; high-quality document and report preparation * Problem-solving and critical thinking * High level of judgment, calm presence, and stress management capabilities * Collaborative skills and the ability to work effectively with others * Organizational savvy - ability to be a credible advocate and manage ambiguity while building strong relationships with leaders in the organization #LI-KR1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. NEW JERSEY STATE ONLY The salary range for this role is expected to be between $126,000 and $155,500. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People | Excellence | Change | Integrity | Co-prosperity Role and Responsibilities Position Overview The Business Planning team owns cross-category forecasting and performance tracking, enabling data-driven financial decisions for MX Sales Accounts TP/MP and SD planning. The Sr. Specialist, Business Planning will work closely with Product Management, Finance, Sales Accounts, SEA leadership and Suwon Regional PM teams. This position will report directly to the Director of Business Planning. Role and Responsibilities Manage business planning (TP/MP) by communicating with multiple organization Responsible for developing, negotiating, coordinating, and communicating business plans Functions as the focal point to improve communications between headquarters and corresponding SEA team members Coordinates and handles the escalation of critical sales demands with business leadership Manage and develop business planning personnel Manages within a nominated sub-function or related sub-functions; typically, a highly experienced manager May manage Production Sales Inventory (PSI) to ensure development and availability to achieve business plans May Conduct Production Sales Inventory (PSI) meetings to identify sales target status and product requirements to ensure fulfillment and delivery to achieve sales plans Provides strategic direction for the business planning function Simulate profitability based on strategic business planning Accountable for medium to long-term strategic planning Skills and Qualifications Minimum Qualifications Requires a Bachelor's Degree; preferably in Operations, Finance, or Statistics from an accredited college or university and 4+ years of related experience in sales, supply chain management or financial forecasting (revenue/investment/profit) Telecommunications, Carrier, or Mobile industry experience required Experience developing and leading growth initiatives in a carrier environment including promotional planning, ROI analysis, and new product introductions Must be able to write, read, analyze and interpret technical product and marketing materials Ability to complete competitive analysis and ROI management of key growth initiatives Must have experience with Microsoft Standard Office Suite; advanced Excel skills required Extensive use of Windows presentation software to develop customer and internal presentations Fluency in Korean and English, written and oral is required Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems. We are looking for a Field Service Engineering to join our growing team. You will be responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment. Major responsibilities centre on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings. Location: * Remote: Dallas, Texas What You'll Do: * Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation. * Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts. * Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction. * Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat. * Responsible for parts ordering and returning repairable spare parts components. * Ensures the service ready condition of service aids, tools and diagnostic equipment. * Maintains close contact with scheduler to meet all response time and uptime commitments. * Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products) * Understand and adhere to all safety policies on the job and while driving company vehicle. * Quickly ascertain customer demeanor and personality and be able to interact effectively. * Engage with other Agfa employees and be able to work effectively with different skill sets, emotions and motives. * Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent. * Be resourceful and creative but work without supervision while staying motivated. * Incumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc. * Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper. Who You Are (Qualifications): * Minimum of an associate degree in electronics technology or equivalent. * Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment. * Strong Communication skills both written and verbal. * Problem Analysis & Judgment * Self-awareness and self-motivating * Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset * Strong customer service & support principals * Experience and understanding of remote diagnostics. (Agfa) Our Values: Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors) Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits) Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: * Dynamic global organization with a history of innovation and strong product portfolio. * Challenging environment combined with a supportive management structure. * Career development and growth. * Competitive salary and benefit package. * Friendly work environment surrounded by dedicated and professional colleagues. Diversity and Inclusion: At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Job Profile Summary We are seeking an experienced QA Engineer to join our team at Samsung to ensure software quality of Android Auto, wireless charging, and general vehicle connectivity experience of Samsung mobile devices. This candidate will be responsible for understanding the industry standard of wireless connectivity methods / processes while keeping up with general market trend, and bringing this knowledge to improve both software quality and overall quality of life for Samsung mobile device users. Job Description - Focus Areas [Quality Assurance] Examining critical user journey and test case output for each project milestones. [Process improvement] Evaluate big data / market data to pinpoint current needs and improvement areas applicable to wireless connectivity with vehicle's integrated systems. [Failure case analysis] Support with collecting data to analyze software failure types and root causes, including regression testing and fix validation. [Collaboration] Being able to work with people within the team and across different teams to reach a common goal. Samsung Device Convergence Job Qualification / Description Experience or knowledge on test processes for software QA purposes Experience or knowledge on software/application testing Experience or knowledge on wireless or Bluetooth connection technologies Experience or knowledge on Android Auto Experience or knowledge using Big Data for strengthening testing strategy / scope / process Strong analytical skills which involve critical thinking and problem-solving skills to diagnose and resolve complex issues Additional Requirement Minimum 3+ years of experience in mobile device industry BS in Engineering, data science or related technical field Knowledge of SDLC & QA test methodologies i.e. Agile, Waterfall Strong understanding of QA best practices including test planning, test case design, defect/test management, and bugs reporting A skilled specialist that completes tasks in resourceful and effective ways with strong organizational and prioritization skills to consistently handle multitasking May contribute to the development and implementation of new concepts and techniques as well while being able to complete complex tasks in creative and effective ways Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment Strong analytical and problem-solving skills, with the ability to troubleshoot multifaceted issues and provide effective solutions to improve quality and user experience Preferred Qualifications Familiarity with competitor smartphone integration or mirroring is highly desirable ISTQB certification Familiarity with vehicles and its integrated systems Ability to read circuit boards Coding knowledge and experience Experience or knowledge in using / integrating AI such as LLM or any other effective AI models Bi-lingual in Korean (business proficiency) Skills and Qualifications Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** #LI-SW1 Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. The VP of MX Logistics is a key leadership role with strategic and tactical oversight over MX LPS, including Retail, Transportation, Supply/Inventory Management and Warehouse Management/Distribution. This encompasses inbound/outbound, final mile, direct ship/DTC (including e.Com), NPS & CX Management, Cost and Analytics, and reverse logistics for appropriate product flow of finished goods and parts/replacements for the US market. Role and Responsibilities Provide leadership and vision to the integrated logistics function, understanding and utilizing people and technology to elevate overall operational performance Craft and drive execution of a vision that follows proven best in class operational rigor and combines with new solutions for driving innovation under volatility Balance long-term strategy with operational excellence and profitable growth Provide leadership insights and a strong sense of partnership to the executive leadership team Lead teams to manage disruptions and mitigate business risk Exhaustive focus on speed, cost, quality, and on time delivery Functionally leading all logistics related operations supporting SEA, including GPCA parts logistics and service returns Inbound planning and coordination to ensure point-to-point visibility, domestic tracking and tracing, and on time delivery Manage logistical partner selection and contracts; Review logistics contract clauses, evaluate logistics company's execution capability according to the requirements, and review whether the clauses meet the company's operating standards and standard processes Outbound logistics, 3PL management, strategic and tactical operational planning. Control tower for 3PL to include order management, KPI management, operational processes, MIS integration, inventory control, cost management, operational efficiency, and on time shipping (OTD-3) Coordination with US Customs to include information management, tariffs, historical duty payment analysis, and future financial impact forecasting. Functional leadership for C-TPAT program Leadership of Multimodal transportation management to include cost/lead-time reduction strategies, consolidation, and integration of the i2 TMS planning modules. On time delivery, performance KPIs and carrier score-carding (OTD-4). Strategic distribution network planning in order to maximize space, equipment, and labor resources to achieve growth and vision objectives Manage and cultivate strong partnerships with on-site, third-party logistics providers to ensure key metrics are achieved Lead Reverse logistics to support refurbishment operations management Continuous improvement planning with the executive SCM management of strategic trading partners to improve scorecard performance, service levels, reduce cost, lead-time, and overhead. MIS-systems integration, to include scope and execution of WMS and TMS integrated systems. Benchmark operations; develop MBOs/KPIs for each operational aspect of logistics performance Responsible for budgets, forecasting, and business projections Skills and Qualifications Bachelor's Degree in Supply Chain Management from an accredited college or university; an MBA or a Master's Degree in Logistics, SCM or a relevant field is preferred 15-20+ years professional experience in logistics operations and supply chain is required 10+ years with 3PL partner selection, management and optimization Advanced understanding of the structure and overall flow of logistics system, operate IT infrastructure with related systems at optimal cost and be responsible for developing and applying efficiency of the existing processes and related solutions Detailed knowledge of operations, transportation management, WMS, TMS, and C-TPAT Prior experience working for a global company required with prior experience working in consumer electronics, telecommunications, or home appliance industries Extensive business acumen and a highly-analytical mind, along with public speaking skills related to presenting to internal and external partners Experience leading a national team responsible for all aspects of logistics Experience leading a culture of continuous improvement, accountability, and team performance optimization. The ability to recruit, train, coach, mentor, and retain top logistics talent is required APICS-CPIM certification is highly desired The ability to lead the logistics organization through periods of disruption and the ability to be a master negotiator and risk-mitigator Experience navigating large, complex, matrixed organizations Excellent written and verbal communications skills Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** #LI-HT1 Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People | Excellence | Change | Integrity | Co-Prosperity Role and Responsibilities Samsung Electronics America (SEA) is seeking an experienced RAN Systems Engineer to join our Wireless network team. The RAN Systems Engineer will be responsible for the development of product requirements, feature requirements, systems and performance analysis. The incumbent will lead field integration testing efforts (FFA/FIT/FSA) of all 4G/5G key features with customers and drive cross-functional teams to execution until software acceptance is achieved. Analyze the customer requirements, convert them into system requirements and capture a detailed design for the development team to support all of Samsung's product features. Deliver technical proposals, technical research/white papers, design documents, operator network design, RFI/RFP, and patent filings. Provide product & feature performance analysis, evaluation of new product(s), software releases and third-party product evaluations to build product synergies. Review and provide recommendations to improve LTE RAN network performance by evaluating and trending key KPIs; perform trials and provide optimization guidelines. Provide expert technical support in the pre-sales process and create compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives. Translate and communicate highly complex technical design considerations to the Samsung sales team and the carriers' network business. Educate our customers on Samsung's new products and services both individually and in a team environment. Ensure that customer commitments are achieved according to plan. Collaborate with various support organizations, logistics, and cross-functional teams from SEA and Samsung HQ to achieve successful new product rollouts and developments. Accountable for Tier 3 support; analyzing and troubleshooting scheduler related issues reported from customer labs, field sites and production network. Qualifications Bachelor's Degree in Computer Science or Electrical Engineering. 8+ years of technical experience in Wireless Telecommunication Engineering including 7+ years' experience in Software Development In depth knowledge of RRC, S1-MME, S1-U and X2 protocols and understanding of concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies etc. 3GPP RAN product architecture, design, implementation and performance improvements (KPIs). Thorough understanding of 3GPP specification for LTE/LTE-A/5G features and protocols. Working knowledge of various RF antenna technologies & network optimizations. Ability to travel sporadically during the project. Preferred Qualifications Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is highly desirable. Experience with ongoing 3GPP Rel-15/16 activities is beneficial. Strong Programming skills in C desired, experience with memory optimizations, multi-Core programming, assembly language debugging preferred. Good understanding of scheduler functionality is beneficial. Skills and Qualifications #LI-JM1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate. At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown. Are you ready to #OwnTheUnknown? Join us. Role and Responsibilities Technical support to HVAC OEM customers during qualification and reliability activities Assist OEM customers in identifying and qualifying compressor opportunities Assist as needed in developing the customer business case for new concept solutions Perform detailed engineering analysis to quantify cost savings or other customer benefits Develop submittals/presentations including drawings, test results, and project milestone Utilizes specialized functional expertise as a sales engineer and individual project team leader with high degree of technical competence Always seeks for compressor application opportunities with OEM partners Provides daily interactions with Samsung sales, quality, R&D, and designated OEM partners Communication channels between Korea HQ and customers during sales activities Build new and maintain B2B relations by creating new business opportunities Participate in trade show and exhibitions in connection with compressor business Skills and Qualifications Background & Competencies Required: Bachelor's degrees in engineering Good written and verbal communication skills and is comfortable working in customer-facing situations Dynamic personality with great leadership, management, sales and communication skills Possess strong analytical capabilities and ability to manage tasks associated with development projects Fully competent in analysis and assessment of mechanical and electronics compressor systems Strong understanding of project specifications and blueprints Effectively leader in team settings Ability to travel approx. 30% domestic (OEM manufacturing and R&D sites) Bilingual in Korean and English (preferred) Problem solving #LI-RL3 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Executive Director, Support & Business Operations, will lead the strategic vision and execution of Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations for our Networks Division. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Executive Director, Support & Business Operations, will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability. Strategic Leadership: Define and implement the long-term vision and strategy for Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations, ensuring alignment with Samsung Networks' business goals. Cross-Functional Integration: Foster strong collaboration and integration among Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations teams to ensure seamless project execution and operational efficiency. Process Optimization: Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs. Financial Oversight: Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability. Risk Management: Identify, assess, and mitigate risks across all projects and operations, to ensure successful delivery and customer satisfaction. Training and Development: Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands. Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations. Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics. Tool Management: Serve as the owner/interface for various deployment, operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption. Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung's core values. Skills and Qualifications Minimum Qualifications: Bachelor's degree; MBA strongly preferred. Certifications: Project Management certification preferred (e.g., PMP). 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization. Industry Knowledge: Deep understanding of the US Deployment Industry. Leadership: Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities. Financial acumen: Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights. Communication: Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers. Technical Expertise: Strong knowledge of Project/Program management tools, processes, and automation techniques. Authorization: Authorized to work in the U.S. Success Profile: Strategic thinker who can connect operational execution to business outcomes. Resilient and adaptive leader who thrives in a fast-paced, matrixed environment. Customer-centric mindset with a passion for continuous improvement and innovation. Collaborative and trusted partner to senior executives and cross-functional peers #LI-KR1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** NEW JERSEY STATE ONLY The salary range for this role is expected to be between $265,000 and $310,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People | Excellence | Change | Integrity | Co-Prosperity Role and Responsibilities Role Overview This role is the single-threaded owner for Samsung's smartphone launches and most critical Key Buying Moments (KBMs) on Samsung.com, responsible for translating global product vision into clear commercial and customer decisions for the U.S. DTC business, leading cross-functional teams and owning outcomes across revenue, margin, inventory, and customer experience. You will own the end-to-end go-to-market lifecycle - from early strategy and offer design through launch execution and post-launch optimization. The role carries high visibility and accountability with direct influence on commercial outcomes, customer experience, and brand perception, as well as responsibility for launches being strategically designed, commercially sound, and flawlessly executed. Position in the Organization This role operates in close partnership with Product, Product Marketing, Brand Marketing, E-Commerce, Pricing, Finance, Supply Chain, Analytics, and Legal, and acts as the integrator and decision owner for smartphone GTM on samsung.com. You will lead cross-functional planning, run and brainstorming and decision forums, and partner closely with director, VP and SVP-level stakeholders across the organization. This role is designed for a leader who can set the strategy and operate the machine, balancing long-term GTM vision with the intensity and rigor required to deliver during high-stakes launches and peak commercial moments. ResponsibilitiesEnd-to-End GTM Ownership (Launches & KBMs) Own the full GTM lifecycle for smartphone launches and Key Buying Moments on Samsung.com, from early strategy through post-event optimization Serve as the single point of accountability for GTM outcomes across revenue, margin, mix, inventory, and customer experience Define clear success metrics, decision principles, and trade-offs for each launch and KBM GTM Strategy & Integrated Planning Translate global product and brand strategy into U.S. samsung.com GTM plans for launches and KBMs Lead integrated planning across Product, Product Marketing, Brand Marketing, E-commerce, CX, Pricing Operations, CRM, Analytics, Supply Chain, Finance, and Legal Design GTM strategy Ensure alignment and consistency across all customer touchpoints Commercial & Offer Architecture Own offer architecture for launches Run volume and revenue scenario planning to balance sales growth, profitability, and inventory objectives Partner with Finance to model outcomes and manage P&L trade-offs Execution Excellence & Readiness Drive readiness across site experience, systems, inventory allocation, merchandising, and customer support Run GTM governance, timelines, and decision forums; surface risks early and drive resolution Operate hands-on during launches and KBMs to ensure speed, quality, and issue resolution Performance Management & Optimization Own performance tracking, lead cross-functional war rooms, and executive-level reporting Rapidly diagnose issues and lead course correction Capture, document and institutionalize learnings to continuously improve Samsung's GTM execution Leadership & Influence Lead through influence in a highly matrixed, global organization Align senior stakeholders with competing priorities Serve as a trusted thought partner on GTM strategy and execution Skills and Qualifications 8-12+ years in go-to-market, category management, commercial leadership, or strategy. Proven ownership of complex, high-stakes launches and peak commercial events with measurable revenue impact Experience in large, matrixed organizations Experience engaging with VP-level stakeholders Strong exposure to e-commerce and/or consumer electronics Bachelor's degree required; MBA or equivalent strongly preferred Core CapabilitiesStrategic & Commercial Acumen Deep understanding of GTM mechanics: pricing, promotions, trade-in, financing, and demand shaping Strong P&L mindset, experience in P&L simulation and sales forecasting Customer-backward thinking grounded in data Operator Mindset Ability to move seamlessly from strategy definition to hands-on execution Comfort making high-impact decisions under tight timelines Proven ability to lead during ambiguity and incomplete information Strong planning, prioritization, and risk management skills Cross-Functional Leadership Exceptional influence without authority Proven track record aligning diverse teams and driving decisions at speed Clear, concise executive communication and storytelling Analytical & Technical Strong command of GTM and performance KPIs Advanced Excel and PowerPoint skills Tableau experience (Desktop preferred); familiarity with Jira and Confluence Personal Attributes Ownership mindset and bias to action High standards for execution quality and accountability Resilient, adaptable, and calm under pressure #LI-RL3 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities This position focuses on supporting financial and business performance management, ensuring alignment with organizational objectives. The role involves collaborating with cross-functional teams to analyze market trends, competitive insights, and financial data, providing actionable insights to assist leadership in decision-making and improving business outcomes. Key responsibilities include managing budget processes, financial forecasting, and performance tracking while preparing business updates and competitive analysis for internal stakeholders. Role & Responsibilities Collaborate with the sales and SCM teams to prepare weekly channel inventory and inventory aging reports, identifying potential risks on a weekly basis. Analyze business performance from a competitive perspective and highlight areas of risk to support internal leadership meetings and external business discussions. Work closely with the sales team to monitor and analyze market share trends, market analytics, and key business updates. • Track market trends, competitor updates, and industry developments, providing competitive analysis and key business insights. Assist in setting organizational and leadership evaluation goals and track performance results on a monthly basis. Engage with sales teams in ongoing business updates and prepare weekly Mobile business updates. Manage budget processes for the assigned department, ensuring alignment with organizational objectives. Support monthly and annual financial forecasting and closing processes, ensuring accuracy and compliance. Monitor financial trends and expenditures to identify opportunities for cost optimization and risk mitigation. Improve forecasting accuracy by conducting variance analysis and implementing corrective actions. Analyze departmental expenses across different time frames to support informed decision-making. Evaluate departmental budgets and assess project feasibility through ROI and cost-benefit analysis.. Minimum Qualifications A Bachelor's degree in Business or a related field from a four-year college or university; MBA a plus. Experience in Consulting firm as an analyst is plus Have 3-5+ years related experience with risk management and strategic planning experience necessary Ability to work across departments to resolve urgent issues Experience in business process review and analysis, including financial and operational analysis and audits Proficient with Excel. SAP or other ERP system experience is plus. Skills and Qualifications Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health! Key Responsibilities: Face-to-face customer support, including OR, SPD and Biomed Video tower/system set-up and support Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting, and facilitating repair/ exchange transactions Transporting, cleaning/sterilization and packaging of instruments after use Trouble shoot video and instrument issues in the O.R. Instrument/equipment repair management Requirements: A minimum of high school diploma or equivalent Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. Effective communicator, collaborative, and effective time management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting Role requires the completion of a drug screening for safety-sensitive positions Must be able to lift/push/pull up to 25lbs Preferred Qualifications: Associate's Degree and/or CRCST certification Key attributes of an exceptional OES: Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements. Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism. Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information. Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships. Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions. What is in it for you: Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition. Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST). Get reimbursed for certification exam fees and study materials. Take advantage of ongoing training and educational opportunities to advance your career. Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing. Benefit from regular feedback, recognition, and support for your growth and development. Be part of a team that celebrates successes together. Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment. Collaborate with leading medical professionals. Contribute to innovative solutions that improve patient care. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together. MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Eligible Employee Benefits Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too! 3 weeks vacation, 11 holidays plus paid sick time Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child. 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits) Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement Fitness reimbursement of up to $200 annually And much more! KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures. Credentialing requirements at KARL STORZ KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements. Pay Transparency The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role. Equal Employment Opportunity & Reasonable Accommodation Statement KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. 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Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. Role and Responsibilities We are seeking a senior commercial leader to join a top global National Retail Account as Head of Channel and Category Sales. In this role you will lead the Channel Sales and Category Sales teams to drive sales and market share growth for all product categories across all channels within the accounts under the national retail account (Amazon, Best Buy, Walmart, Costco, Sam's, NFM, Microcenter + other regional retailers and clubs) by building and leveraging executive-level relationships across retail, field, and corporate HQ teams. You will own the full P&L for your channels and categories, with direct accountability for achieving ambitious revenue and market share targets. Your primary mission will be to transform these high-level partnerships into actionable, innovative, large-scale strategic sales and marketing initiatives. You will be responsible for the flawless execution of our quarterly promotional calendars and go-to-market strategy, ensuring our products receive preferential placement and investment. This is an executive leadership position focused on turning relationships into revenue. The ideal candidate is a strategic thinker and decisive leader with a proven track record of leading high-performing teams, creating data-driven campaigns, and delivering profitable channel growth. You will be a key member of the leadership team, responsible for the alignment and success of our entire commercial strategy. Finally, the top candidate with display a unique ability to guide their teams with a focus on continuous improvement and cross-functional alignment to translate execution into tangible business results. Sales Leadership & National Retailer Partnership: Lead a set of high-performance sales account teams to develop and execute strategic plans that increase market share and revenue, maximize sell through, and achieve profitable results through direct customer negotiations. Enable channel sales teams to execute category plans flawlessly by providing clear objectives, priorities, and success metrics. Participate in top-to-top meetings with key customer partners to represent each channel and category's strategic vision and drive alignment. Collaborate with cross-functional teams including marketing, product development, finance and operations to achieve the sales objectives identified by the company. Build and maintain positive relationships with customer leadership to pursue new profitable business opportunities and product developments and to increase market share. Directly negotiate annual Joint business Plans, Volume Incentive Rebates and Annual commercial agreements Category Strategy & P&L Ownership: Own and manage the full P&L for all product categories (smartphone, tablet, watch, accessories, PC, tws, other wearables etc.) within the Retail and Distribution Channels, with direct accountability for revenue, market share, and contribution margin targets. Develop and champion a multi-year strategic vision for their categories, identifying key growth levers, competitive threats, and opportunities for differentiation. Manage Channel Conflict between retailers and online pure players including Samsung's own internal direct to consumer channels Set ambitious annual and quarterly targets for sales volume, net revenue, and market share, in alignment with overall company goals. Act as the primary business owner for each category in all executive reviews and strategic planning sessions. Go-To-Market (GTM) & Quarterly Planning: Architect the comprehensive GTM strategy for all New Product Introductions (NPIs) and sustaining products within each category for the retail channels. Provide strategic direction for developing promotional calendars, collaborating with customer, finance, business operations and product management to secure preferential placements and promotional SD/MDF investment. Partner with Channel Marketing to develop compelling co-marketing programs, promotional offers, and value propositions that drive sell-through. Analyze ROI and effectiveness of all GTM and promotional activities, continuously optimizing spend and strategy for maximum impact. Drive growth and increased share for Samsung by developing leadership plans and strategies that drive results at the “last three feet” of consumer experience, where “sell-through” is critical to success. Product Ranging & Lifecycle Management: Lead the strategic engagement with customer portfolio and ranging teams to secure placement for new products and optimize the lifecycle of existing ones. Build the business case for product ranging decisions, leveraging market data, financial modeling, and strategic rationale. Partner closely with the Technical Product Management team to ensure product roadmaps are aligned with customer technical requirements and ranging timelines. Manage the full product lifecycle for the channel, from NPI forecasting to end-of-life transitions, minimizing inventory risk and maximizing profitability. Forecasting, Analytics & Business Management: Own the top-down forecasting process for each category, ensuring high accuracy to drive supply chain and financial planning. Conduct deep analysis of category performance, market trends, and competitive activity to generate actionable insights and inform strategic pivots. Lead monthly and quarterly business reviews for your categories, presenting performance, insights, and action plans to senior leadership. Spearhead the recruitment, motivation, development and retention of professionals who can deliver sustained (profitable) revenue growth. Instill a culture of accountability and empowerment, performance-based management, teamwork and other best practices to achieve the goals of the organization. Skills and Qualifications 16+ years of progressive experience in senior-level channel sales, category management, or strategic account management within the telecommunications, consumer electronics, or mobile device industries. Deep, firsthand experience developing strategic growth plans and building relationships within major US national retailers is essential Demonstrable experience managing a significant P&L or revenue stream (e.g., $1B+) with a clear understanding of key financial drivers. Proven ability to develop data-driven business strategies, conduct complex financial and market analysis, and translate insights into actionable plans. Exceptional executive presence and communication skills, with the ability to influence and align senior-level stakeholders both internally and externally. A track record of developing and executing successful, complex GTM strategies and sales programs through major retail, club or distributor channels. Ability to create professional sales and business presentations in writing, through emails and reports, or orally, including complex business matters to an audience of high skills, management, and operational experience. Experience managing and leading a team of teams and a matrixed organization Ability to develop business objectives and metrics, clearly define results to be achieved, make decisions, give direction, and measure individual/team performance and business results. Bachelor's degree in Business, Finance, Engineering, or a related field is required Necessary Skills and Attributes: Demonstrated ability to develop, directly negotiate, and execute data-based plans and strategies that drive business results. The ability to influence and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skill and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. Physical/Mental Demands: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC's, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

CLICK HERE TO APPLY: *************************************************************************** Responsibilities : • Maintain firewalls, switches, routers, WIFI and VPN systems Manage core network equipment, upgrades, changes • Diagnose WAN connectivity issues connecting 21 sites • Remote LAN and security management for 21 sites • Monitor, maintain, and configure security systems, manage exceptions, generate uninstall codes. • Manage Samsung in-house security solution management • Project management, planning, DR, new site designs and implementation, load balancing • Desired - Macintosh TCP/IP - AD Domain networking and WIFI experience Qualifications • Bachelor's Degree in related field Computer science preferred • optional CCNA, CCNP • More than 10 years networking experience. • Websense Web Filter • RSA Authentication Manager • Aruba Wireless Controller • Palo Alto firewall, VPN • Optional MDM knowledge • Compuware Hardware • Cisco routers, switches, firewalls • F5 • Aruba WIFI • Websense Web Filter • Solarwinds • QRadar SIEM Additional Information

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Samsung Electronics America (SEA) is seeking an experienced Senior Manager, 4G/5G RAN Air Interface Senior Systems Engineer to join our Wireless network team. The Senior Systems Engineer will be responsible for product & feature performance analysis, evaluation of new product & SW releases. The incumbent should understand 5G RAN features and come up with a strategy to enable features to maximize performance and user experience. Responsible for identifying opportunities to further improve products through new features, defining feature requirements and working with R&D to finalize the solution. Verify the performance and functionality of the 5G air interface in commercial network. Analyze UE logs and gNB logs corresponding to a 5G air interface feature under study and produce test reports showing the intended target gain if applicable. Responsible for hands on analysis of network performance issues (i.e., air interface, call processing, etc.) and creating solutions to meet network optimization expectations. Perform detailed analysis of 4G/5G Wireless Call Protocols. Responsible for analyzing and troubleshooting the issues Educate our customers on Samsung's new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan. Works closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung HQ to achieve successful new product roll-outs and developments. Minimum Qualifications: Bachelor's Degree in Computer Science or Electrical Engineering; Advanced degree is a plus. 10+ years' work experience in the wireless industry. Must have understanding on 5G concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies etc. Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable Strong knowledge in 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC and PDCP layers Experience with protocol analyzers, creating Tableau reports, test tools such as XCAL, QXDM and Wireshark. Understanding of Channel Emulators, Spectrum Analyzers, and Signal Generators Understanding of 3GPP systems: Core and RAN networks Understanding of HW as well as SW architecture Excellent communication and collaboration skills: To work effectively with cross-functional teams. Problem-solving and analytical skills: To troubleshoot network issues and optimize performance. Ability to travel approximately 20% of time. Preferred Qualifications: Experience with ongoing 3GPP Rel-18/19 activities is beneficial Experience with SW development is beneficial. Experience with wireless infrastructure provider and/or operator is desired. Skills and Qualifications #LI-JM1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ************** or SEA_Accommodations_******************* for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success . The Opportunity: The Customer Care Specialist responds to multi-channel inbound inquiries regarding LG Air Conditioning Technologies' (LG ACT) products and services via telephone, e-mail and live chat. The individual in this role works primarily in the Amazon Connect, ACD platform and LG ACT's Partner Relationship Management system (Salesforce) but will engage with other systems and LG teams as necessary to resolve customer issues quickly. The Customer Care Specialist takes a consultative approach to supporting customers to ensure that their inquiries are not only resolved, but that they are equipped with the information necessary to prevent the need for future calls on the same issue. In this role you will: Focus on achieving industry-leading customer experiences by rapidly and thoroughly resolving customer issues. Respond to B2B customer inquiries regarding product and parts availability and shipping / delivery status. Coordinate activities with other internal departments to meet customer needs and escalates calls to higher tier support functions as required. Refer consumer how-to-buy and service-related inquiries to authorized dealers. Guide B2B customers through basic troubleshooting of electrical, control, and refrigeration circuit problems and escalates appropriate issues to higher tier technical support teams. Gather relevant information from customers and thoroughly documents customer cases and activities in LG ACT's Partner Relationship Management / case management system. Provide equipment operation assistance to consumers, as necessary. Create and updates customer contact and account records in LG ACT's Partner Relationship Management system. Assist B2B customers with gaining access to and navigating LG ACT's Learning Management System. Understand and adheres to departmental KPIs. Works with team management to identify trends for use in continuous improvement activities. Complete warm handoffs to Customer Solutions Group for complex B2B issues. Participate in continuous improvement activities including MDI and kaizen events. Manage other duties as assigned. JOB REQUIREMENTS: High school diploma plus 2 years of experience in a customer service contact center environment. Experience in HVAC or other technical support roles is a plus. HVAC technology certificate or diploma is a plus. Demonstrated ability to type 40 words per minute. Effective and diplomatic oral and written communicator in English. Spanish is a plus. Exceptional organizational skills. Empathetic with the ability to build and maintain a strong rapport / relationships with customers and other employees. Proficient computer skills including experience with the Microsoft Office suite. Experience working with a softphone in an ACD platform. Experience working with Customer Relationship Management software. Salesforce experience is a plus. Patient and calm demeanor with the ability to maintain objectivity and deescalate challenging situations. Recruiting Range $43,000 - $50,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems. We are looking for a Field Service Engineering to join our growing team. You will be responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of stand-alone Agfa products and/or associated peripheral equipment. Major responsibilities centre on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings. Location: Remote: Dallas, Texas What You'll Do: Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation. Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts. Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction. Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat. Responsible for parts ordering and returning repairable spare parts components. Ensures the service ready condition of service aids, tools and diagnostic equipment. Maintains close contact with scheduler to meet all response time and uptime commitments. Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products) Understand and adhere to all safety policies on the job and while driving company vehicle. Quickly ascertain customer demeanor and personality and be able to interact effectively. Engage with other Agfa employees and be able to work effectively with different skill sets, emotions and motives. Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent. Be resourceful and creative but work without supervision while staying motivated. Incumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc. Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper. Who You Are (Qualifications): Minimum of an associate degree in electronics technology or equivalent. Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment. Strong Communication skills both written and verbal. Problem Analysis & Judgment Self-awareness and self-motivating Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset Strong customer service & support principals Experience and understanding of remote diagnostics. (Agfa) Our Values: Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors) Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits) Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: Dynamic global organization with a history of innovation and strong product portfolio. Challenging environment combined with a supportive management structure. Career development and growth. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and professional colleagues. Diversity and Inclusion: At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Samsung Electronics America (SEA) is seeking a highly experienced Senior Systems Engineer, 4G/5G Call Processing RAN SME to join our Wireless network team. The Call Processing RAN SME will be responsible for the development of product requirements, feature requirements, systems and performance analysis; while conducting deep-dive customer sessions on 4G/5G call processing related features and air interface technologies. Analyze the customer requirements, convert them into system requirements and capture a detailed design for the development team to support all of Samsung's product features. Responsible for leading all technical discussions on Samsung products/scheduler related features with several customer vertical organization including 4G/5G RAN Development groups and RAN performance groups. Deliver technical proposals, technical research/white papers, design documents, operator network design, RFI/RFP, and patent filings. Aid in product & feature performance analysis, evaluation of new product & SW releases and third-party product evaluation to build product synergies. Provide expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives. Translate and communicate complex technical design considerations between the Samsung sales team and carriers' network business. Educate our customers on Samsung's new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan. Accountable for leading field integration testing efforts (FFA/FIT/FSA) of all 4G/5G key features with customers, including test plan development, reviewing test plan with customers, driving cross-functional teams to execution, review of test results, issue identification, analysis and quality proofing until software acceptance is achieved. Accountable for Tier 3 support; analyzing and troubleshooting scheduler related issues reported from customer labs, field sites and production network. Review and provide recommendations to improve LTE RAN network performance by evaluating and trending key KPIs, performing trials and providing optimization guidelines. Minimum Qualifications: Bachelor's Degree in Computer Science or Electrical Engineering. 8+ years of technical experience in Wireless Telecommunication Engineering including experience in 4G/5G Call Processing. In depth knowledge of RRC, S1-MME, S1-U and X2 protocols and understanding of concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies, etc. Fluent with 3GPP RAN product architecture, design, implementation and performance improvements (KPIs). Good understanding of scheduler functionality is beneficial. Experience with feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable Thorough understanding of 3GPP specification for LTE/LTE-A/5G features and protocols. Working knowledge of various RF antenna technologies & network optimizations. Ability to travel sporadically during the project Preferred Qualifications: A Master's degree is preferred Experience with ongoing 3GPP Rel-15/16 activities is beneficial Skills and Qualifications #LI-JM1 Life @ Samsung - *************************************************** Benefits @ Samsung - ******************************************** * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. 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