Technical Specialist jobs at LG-TEK - 1050 jobs

Data Networks is seeking a Business Process Automation Specialist to support both our internal teams and our clients by building solutions that streamline business process workflows, improve access to data, and enable more informed decision-making. In this role reporting to the President, you'll work closely with all departments within Data Networks and with our enterprise and managed IT services clients, using tools in the Microsoft Power Platform, including Power Automate, Power BI, and Copilot Studio to develop dashboards, automate business processes, and integrate data from across the business. This position balances internal priorities with billable client work, requiring a mix of technical expertise and the ability to collaborate effectively across departments and client environments. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. *Job Duties and Responsibilities* *Internal Responsibilities:* * Identify opportunities to automate internal business process workflows; collaborate with team to streamline, innovate, and implement new workflows and processes. * Build dashboards and data visualizations using Microsoft Power Platform to support cross-functional reporting. * Lead internal data projects that improve operational efficiency, accuracy, and transparency, including new features or enhancements to existing systems. * Integrate disparate internal systems to create unified reporting and automation capabilities. *Client-Facing / Billable Responsibilities:* * Deliver Microsoft Power Platform solutions including Power BI dashboards, Power Automate flows, Power Apps, and Copilot Studio for clients across various industries. * Develop scalable data pipelines, reporting tools, and automation strategies to meet client-specific goals. * Serve as a technical expert on client projects, ensuring high-quality delivery and user enablement. * Partner with project teams and client stakeholders as needed to gather requirements, scope work, and implement solutions. *Additional Responsibilities* * Research and recommend new technologies and tools to streamline operations and improve user experience. * Provide insights and actionable recommendations based on data analysis to support decision-making processes. * Troubleshoot and resolve application database-related issues to ensure seamless operations. * Maintain and further knowledge of current industry trends through continuing education, professional development, and applicable certifications. Note: Candidates with SQL-only or BI-only backgrounds are unlikely to be a fit for this role. We are specifically looking for professionals with hands-on experience using *Power Automate*, *Power BI, Copilot Studio, and Power Apps*, and AI-powered tools like *Copilot* or *ChatGPT* to build workflow and process automation and integration solutions. *Knowledge Skills, and Abilities* *Required Skills* * Advanced experience with the Microsoft Power Platform (Power Automate, Power BI, Copilot Studio, Power Apps), with a focus on building end-to-end automation solutions. * Hands-on experience with AI-powered tools such as Microsoft Copilot, Chat GPT, and related platforms, and a demonstrated interest in applying AI to improve business workflows. * Strong business acumen and ability to apply both technical skillset and business intelligence to solve complex business challenges through the use of automated workflows. * Bachelor's degree in computer science, information systems, business analytics, or similar field of study; or equivalent combination of education and practical experience in data automation, software development, business intelligence, or similar fields. * Strong experience with SQL, Python, or JavaScript for data processing and integration. * Ability to work with APIs, webhooks, and third-party integration tools. * Knowledge of CRM and ERP platforms (Microsoft Dynamics 365 Business Central preferred). * Excellent communication and interpersonal skills for both internal collaboration and client interaction. * Ability to manage concurrent internal and external projects and deliver solutions on time in a fast-paced environment. *Preferred Skills* * Microsoft Certified in Power Platform (i.e. Power BI, Power Automate, Copilot Studio) or similar * Certified in Microsoft Dynamics 365, or similar *Company Overview* Data Networks has been at the forefront of simplifying enterprise IT since 1983. Based in Hunt Valley, Maryland, we are a premier IT solutions provider dedicated to serving education, state and local government, healthcare, and commercial clients. xevrcyc Our extensive experience and partnerships with leading manufacturers enable us to deliver comprehensive IT solutions that include client computing, data center services, networking, cyber-security, cloud services, and managed IT services. Job Type: Full-time Pay: $100,000.00 - $105,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Tuition reimbursement * Vision insurance Experience: * Power Automate: 2 years (Required) * Microsoft Power Platform: 3 years (Required) * business process automation: 3 years (Required) * Microsoft Dynamics 365: 1 year (Preferred) * Power Apps: 1 year (Preferred) License/Certification: * Microsoft Power Platform certification(s) (Required) Work Location: Hybrid remote in Hunt Valley, MD 21031

Atlanta, Georgia - 2025-12-18 If you're one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We're committed to culture and seek employees who can grow both professionally and personally with us. At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren't taken care of, our customers won't be either. TSP was founded on the belief that our people are our product, and our commitment to those employees is reflected in our company values. ROLE SUMMARY: In our Professional Services (PS) department, we are seeking individuals who are organized and eager to help carry out the PS mission of enabling our healthcare customers. Individuals who have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers achieve their business objectives with technology. As a Technical Specialist, you will play an integral part in ensuring proper product configuration. Technical Specialists configure and manipulate data, including manual and bulk importing, and follow defined build and change processes. Technical Specialists may work with a variety of company products, including Advanced Scheduling, Credentialing, and others. By creating efficient workflows for themselves, a Technical Specialist will be able to leverage their understanding of the software to build high-quality solutions. In this role on the PS team, you'll have the opportunity to make a significant impact on each customer's success journey! THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF A TECHNICAL SPECIALIST: * Support product configuration through data manipulation in Microsoft Excel and Google Sheets, bulk importing via in-application CSV upload tools, and manual builds as needed * Take ownership of the tactical day-to-day management and execution of workload, ensuring that tasks are completed efficiently and effectively * Adhere to company build processes to ensure that high-quality work is consistently delivered * Facilitate effective communication by verifying and sharing accurate information among team members * Identify and escalate potential risks and at-risk projects to the appropriate supervisor or individual, to mitigate or resolve issues in a timely manner * Maintain a professional and positive attitude in all company interactions, both internal and external * Complete other duties as directed by a member of company management/leadership * Adhere to all company policies, company workflows, and case-entry requirements YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE: * High school Diploma or GED required * Associates / Bachelor's degree preferred or relevant experience * 0-2 years of experience in technical support or other related fields * Strong verbal, written, and interpersonal communication skills * Highly collaborative across the CX organization * Proficient in Microsoft Excel and/or Google Sheets for manipulating data * Demonstrated experience analyzing and mapping document structures to support process automation, data migration, or system integration. * Self-starter who can independently drive deadlines and tasks forward with minimal guidance * Effective communicator who proactively identifies and communicates potential risks and concerns * Demonstrates a high level of attention to detail * Can work on multiple projects simultaneously * Learns, understands, and follows company standards and processes * Demonstrates strong communication skills * Effectively utilizes internal resources to follow established processes efficiently * Experience utilizing Salesforce or similar CRM software * Experience/exposure to the healthcare market and IT ecosystem - preferred * Credentialing experience - preferred ADDITIONAL INFORMATION ABOUT THIS ROLE: * Pay grade: 19 * View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits * Candidates must be authorized to work in the United States WE ARE TSP TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don't manufacture devices or sell software - our product is our people. TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Back to Latest Job Openings

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta, GA location to troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. As a Senior Technical Support Specialist, you will: Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. Collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide Customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins, and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation We Are Looking For: Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep understanding of OSI model, routing and switching in L2/L3 Strong understanding of BGP, IPsec/ADVPN, SDWAN Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth Experience with security products - Firewalls, IDS/IPS, Antimalware Deep working knowledge of operating systems - Windows, Mac, Linux Strong troubleshooting and problem-solving skills Previous call center experience. Supporting data networking products and/or security products is desirable Strong communication skills, both written and verbal Educational Requirement: Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer -- Centralized Logging & Reporting FortiManager -- Centralized Configuration Management The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation. The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. As a Technical Support Specialist, you will: Provide direct technical web and telephone support Ensure that reported issues are well understood and the needed information is collected Troubleshooting FortiAnalyzer and FortiManager Recommend corrective actions based on analysis of collected information Provide Customer education where needed due to gaps in networking, product knowledge etc. Consult technical documentation, bulletins and release notes for known problems Reproduce customer environments using lab equipment and report bugs Recommend alternative solutions or workarounds Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue Manage customer communications and expectations until the closure of each case Provide knowledge transfer to peer engineers We are Looking for: 4+ years' experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Experience with security products (especially firewalls and VPN gateways) Strong troubleshooting and problem-solving skills Previous experience providing technical support, preferably supporting data networking products and/or security products. Strong English skills both written and verbal. Good to Have: Centralized Configuration Management Tools SQL syntax & select statement design VM/Cloud Environments Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions). Educational Requirement: Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Announcement Associate Technician Department: Service Reports To: Service Manager Salary grade: DOE FLSA Status: Full Time / Non-Exempt / Hourly Description This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections Responsibilities Primary responsibilities include the following: Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers. Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional Provide accurate feedback with call close information, parts usage reporting and customer meter readings Experience Strong electrical/mechanical background Technical knowledge/skills In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills. Computer Skills Networking skills or experience Education and Certification Minimum: High School Diploma or GED; A+, N+ preferred but not required. Physical Requirements Ability to lift 50 lbs. Ability to pull, lift, reach and transport equipment parts and boxes. Ability to stand/walk 75% of the day. Special Requirements Must have dependable transportation.

Must be authorized to work in the U.S. This is a full-time, direct hire position: Monday - Friday, 10:00 PM - 7:00 AM (EST) Accepting applicants in the following states: CA, CT, FL, GA, IL, MA, MN, NC, NE, NH, NJ, NY, PA, OH, RI, SC, TX, UT, VA Remote/WFH employees must have a reliable internet connection and must work in an environment free of noise and distraction. The pay for this position will range from *24.28/hour to 35.41/hour, depending on experience, qualifications, and location. * Compensation Disclaimer: The pay range listed for this position is based on market data across various U.S. locations and reflects the company's good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. The Company: Make an Impact & Unleash Your Potential: * We empower businesses to thrive in a connected world by providing innovative, secure, and reliable IT solutions and cyber security services. Immerse yourself in cutting-edge technologies, collaborate with highly talented individuals, and elevate your future. We Live Up to Our Values: * Take initiative, professional growth is what you make of it. * Teamwork, collaboration, sharing of knowledge; it's what we do. * Be heard, be respected, be supported; leadership is in it for you. * We accomplish extraordinary results through determination and commitment. * Customer satisfaction is at the center of what we do; we only succeed when our customers succeed. Benefits for a Balanced You (US Employees): * Insurance Coverage You Can Depend On: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness * Paid Time Off (Vacation, Holidays, and a day off for your birthday!) * 401k Retirement Plan with Company Match * Peer-to-Peer Recognition * Learning and Development * Pet Insurance * Fun On and Off-Site Events * Referral Bonus Program * Employee Assistance Program The Opportunity: Internal Title: Technical Support Analyst, Tier II The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components. Essential Duties and Responsibilities * Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. * Function as the first point of contact to the customer for all types of service requests. * Required to be on Phone Support when not actively working a case. * Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to: * Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures. * Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable. * Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures. * Responsible for entering time and all work with proper updates in ticketing system as it occurs. * Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported. * Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.) * Addressing phone related issues (Apple and Android) via Intune or other MDM. * Administering security group permissions on files shares, SharePoint and other applications per policy. * Troubleshoot network connectivity, printer issues, and collaboration applications. * Responsible for technical break/fix support for all ITS Systems currently deployed in production. * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Responsible for administration, maintenance and second level support of back-end global ITS systems. * Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base. * Identification of opportunities for continuous improvement of systems in production. * Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA. * Maintain acceptable KPI's levels to meet expectations. * Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Data entry may be required for new and active clients on Ticketing system. * Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service). * Onsite work at client locations will be required as needed. * Other duties as assigned. Customer Focus * Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues. * Illustrated diplomacy, tactfulness and empathy when dealing with customers. * Exemplified ability to defuse escalations and high-tension situations. * Well-developed ability to appease customers experiencing service outages and difficulties. * Ability to listen actively and ask clarifying questions to seek understanding. * Experience going above and beyond the duty to delight customers. * Must have a genuine drive for customer satisfaction and retention. Required Professional IT Certifications and Experience * Education: Bachelor's degree in computer science or related field * IT Experience: 4 years minimum * Previous MSP experience, or experience supporting external customer base * Must have O365 Admin, Azure (AAD) and On-Prem AD experience * Familiar with Group policy and Conditional access policy (CA) * Experience with ServiceNow and Automate RMM * Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology * Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900 * Preferred Certifications: MS 102, AZ 104 or CCNA * Continually advancing your knowledge base through certification courses Decision making and Self-Management * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Skills in troubleshooting, solving problems and root cause analysis. * Excellent organizational and time management skills. * Capability to manage own workload while meeting team goals and business needs of the company. * Proven aptitude to work well in a team or independently with minimum supervision. * Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment. Troubleshooting * Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting. * Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services. BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status. Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Must be authorized to work in the U.S. This is a full-time, direct hire position: Monday - Friday, 10:00 PM - 7:00 AM (EST) Accepting applicants in the following states: CA, CT, FL, GA, IL, MA, MN, NC, NE, NH, NJ, NY, PA, OH, RI, SC, TX, UT, VA Remote/WFH employees must have a reliable internet connection and must work in an environment free of noise and distraction. The pay for this position will range from *24.28/hour to 35.41/hour, depending on experience, qualifications, and location. * Compensation Disclaimer: The pay range listed for this position is based on market data across various U.S. locations and reflects the company's good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. The Company: Make an Impact & Unleash Your Potential: * We empower businesses to thrive in a connected world by providing innovative, secure, and reliable IT solutions and cyber security services. Immerse yourself in cutting-edge technologies, collaborate with highly talented individuals, and elevate your future. We Live Up to Our Values: * Take initiative, professional growth is what you make of it. * Teamwork, collaboration, sharing of knowledge; it's what we do. * Be heard, be respected, be supported; leadership is in it for you. * We accomplish extraordinary results through determination and commitment. * Customer satisfaction is at the center of what we do; we only succeed when our customers succeed. Benefits for a Balanced You (US Employees): * Insurance Coverage You Can Depend On: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness * Paid Time Off (Vacation, Holidays, and a day off for your birthday!) * 401k Retirement Plan with Company Match * Peer-to-Peer Recognition * Learning and Development * Pet Insurance * Fun On and Off-Site Events * Referral Bonus Program * Employee Assistance Program The Opportunity: Internal Title: Technical Support Analyst, Tier II The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components. Essential Duties and Responsibilities * Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. * Function as the first point of contact to the customer for all types of service requests. * Required to be on Phone Support when not actively working a case. * Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to: * Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures. * Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable. * Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures. * Responsible for entering time and all work with proper updates in ticketing system as it occurs. * Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported. * Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.) * Addressing phone related issues (Apple and Android) via Intune or other MDM. * Administering security group permissions on files shares, SharePoint and other applications per policy. * Troubleshoot network connectivity, printer issues, and collaboration applications. * Responsible for technical break/fix support for all ITS Systems currently deployed in production. * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Responsible for administration, maintenance and second level support of back-end global ITS systems. * Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base. * Identification of opportunities for continuous improvement of systems in production. * Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA. * Maintain acceptable KPI's levels to meet expectations. * Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Data entry may be required for new and active clients on Ticketing system. * Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service). * Onsite work at client locations will be required as needed. * Other duties as assigned. Customer Focus * Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues. * Illustrated diplomacy, tactfulness and empathy when dealing with customers. * Exemplified ability to defuse escalations and high-tension situations. * Well-developed ability to appease customers experiencing service outages and difficulties. * Ability to listen actively and ask clarifying questions to seek understanding. * Experience going above and beyond the duty to delight customers. * Must have a genuine drive for customer satisfaction and retention. Required Professional IT Certifications and Experience * Education: Bachelor's degree in computer science or related field * IT Experience: 4 years minimum * Previous MSP experience, or experience supporting external customer base * Must have O365 Admin, Azure (AAD) and On-Prem AD experience * Familiar with Group policy and Conditional access policy (CA) * Experience with ServiceNow and Automate RMM * Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology * Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900 * Preferred Certifications: MS 102, AZ 104 or CCNA * Continually advancing your knowledge base through certification courses Decision making and Self-Management * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Skills in troubleshooting, solving problems and root cause analysis. * Excellent organizational and time management skills. * Capability to manage own workload while meeting team goals and business needs of the company. * Proven aptitude to work well in a team or independently with minimum supervision. * Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment. Troubleshooting * Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting. * Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services. BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status. Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

IT Help Desk Analyst Work Environment: Call Center Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready time percentage * Call quality compliance * Average call handle time * Team Customer Satisfaction (CSAT) * Team Service Level Agreement (SLA) performance Key Responsibilities * Provide first-level technical support by answering inbound customer calls and diagnosing reported issues. * Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution. * Confirm issue resolution and customer satisfaction before closing calls or tickets. * Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary. * Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds. * Apply approved fixes or workarounds discovered through collaboration. * Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices. * Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track. * Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution. * Educate customers on proper use of supported hardware and software, including "how-to" assistance. * Maintain high ownership of incidents through accurate documentation, follow-up, and case closure. * Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication. * Dispatch hardware-related issues to appropriate vendors. * Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner. * Maintain compliance with attendance, scheduling, and quality assurance standards. * Collaborate with team members to continuously improve support processes and customer satisfaction metrics. * Keep management and support teams informed of emerging or recurring support issues. * Perform additional duties as assigned. Experience, Education, and Qualifications Education * College degree or equivalent professional experience required * HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred Experience * 4+ years of help desk or call center experience * 1+ year of experience with incident/problem tracking or IT service management tools * Experience with automated call distributor (ACD) phone systems * Working knowledge of Knowledge-Centered Support (KCS) principles * Experience with SQL commands and basic database manipulation * Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues * Experience with Active Directory and Microsoft Office 365 (preferred) Required Skills and Abilities * Strong customer-focused mindset with a high sense of ownership * Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users * Proven troubleshooting, root cause analysis, and issue resolution skills * Strong time management, organizational, and multitasking abilities * Ability to work independently while contributing effectively in a team environment * Professional phone etiquette and conflict management skills * Detail-oriented, self-motivated, and deadline-driven. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Preferred • At least 4 years of experience in Cloud Integration skills like Azure or AWS. • At least 2 years of experience in developing & migrating software solutions (.NET) in the cloud (Azure,AWS). • At least 2 years of experience refactoring/tailoring the existing application code to be cloud (Azure or AWS) ready . • At least 3 years of experience with SQL & Oracle databases. • Application migration experice / migrate application to cloud . • At least 3 years of experience in Project life cycle activities on development and maintenance projects. • At least 4 years of experience in software development life cycle. • Ability to work in team in diverse/ multiple stakeholder environment • Analytical skills • Experience and desire to work in a Global delivery environment Qualifications Basic Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Preferred Additional Information Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume.

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Strong RDBMS concepts Experience in database migrations SQL Server 2016 experience Familiar with tools like SSMA, MAP, DMA Familiarity with database administration activities Exposure to open source technologies(Elastic, Postgres, JBOSS, NoSQL) Experience in providing advanced technology advisory services. Understanding of market and technology trends. Analytical skills Experience and desire to work in a management consulting environment that requires regular travel The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience within the Information Technologies. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Full-Time Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, TN Visa & H1B Consultants please. Please mention your Visa Status in your email or resume.

SonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy, and Information Technology Enabled Services. Job Description At least 4 years of experience in Cloud Integration skills like Azure or AWS. At least 2 years of experience in developing & migrating software solutions (.NET) in the cloud (Azure,AWS). At least 2 years of experience refactoring/tailoring the existing application code to be cloud (Azure or AWS) ready . At least 3 years of experience with SQL & Oracle databases. Application migration experice / migrate application to cloud . At least 3 years of experience in Project life cycle activities on development and maintenance projects. At least 4 years of experience in software development life cycle. Ability to work in team in diverse/ multiple stakeholder environment Analytical skills Experience and desire to work in a Global delivery environment Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience within the Information Technologies. Additional Information Connect with me at ******************************************* (For Direct Clients Requirements) ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder can apply. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.

SonSoft is an IT Staffing and consulting firm and duly organized under the laws of the Commonwealth of Georgia. We are growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description At least 4 years of experience in Cloud Integration skills like Azure or AWS. At least 2 years of experience in developing & migrating software solutions (.NET) in the cloud (Azure,AWS). At least 2 years of experience refactoring/tailoring the existing application code to be cloud (Azure or AWS) ready . At least 3 years of experience with SQL & Oracle databases. Application migration experice / migrate application to cloud . At least 3 years of experience in Project life cycle activities on development and maintenance projects. At least 4 years of experience in software development life cycle. Ability to work in team in diverse/ multiple stakeholder environment. Analytical skills. Experience and desire to work in a Global delivery environment. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience within the Information Technologies. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Full-Time Permanent job opportunity for you. Only US Citizen, Green Card Holder, TN Visa, GC-EADcan apply. No , H4-EAD & L2-EAD OPT-EAD & H1B Consultants please. Please mention your Visa Status in your email or resume.

REPORTS TO: Sr. Application Fulfillment Specialist DEPARTMENT: Operations FLSA STATUS: Non-Exempt TRAVEL: None WORK SCHEDULE: Tuesday to Saturday 11am to 8pm CST OR Wednesday to Saturday 9am to 8pm CST COMPANY OVERVIEW: Covr Technologies is a market leading insurance-as-a-services platform (InsurTech) that simplifies the buying process for life, long-term care, and disability insurance products sold through financial and wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels. There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016. Our platform has processed close to $5 billion in claim benefits for end-consumers. Covr's platform provides a simpler way for people to protect what matters most and a better consumer experience. We have streamlined the insurance application and underwriting process from days to minutes using A.I. technology. Covr has a dynamic and transparent work environment where we create opportunities for our employees to grow. We embrace a flexible work environment that encourages high productivity and job satisfaction. We have strong core values: Client First, Collaboration, Innovation and Fun! JOB SUMMARY: The Sr. Application Fulfillment Specialist is responsible for inbound and outbound communication with clients who are seeking life insurance products through their advisor at a financial institution. This role will receive a request for application from a queue, shared with other Intake Specialists, review the request, determine the appropriate carrier and application documents required, and complete the life insurance application with the client over the phone. This role will be responsible for the more complex applications, priority and escalated requests and VIP requests. This role will work closely with the Team Lead to build reporting and assist with department audits, as well as be responsible for requests in the escalation inbox. We provide applications to numerous insurance carriers, and the Sr. Application Specialist is expected to learn all dynamics of each carrier's nuances, required forms, etc. and assist with training of team members on these carriers and nuances. ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES: Works each application request received through to the formal submission to the carrier for underwriting. Reviews, screens, and coordinates with other Covr team members to ensure all documentation has the accurate information necessary to complete each carrier-specific life insurance application. Submits life insurance applications “in good order” and in efficient timeframe. Strives for excellence in customer service and relationship building. Pull weekly reporting and assist with daily assignments. Assists with accuracy audits. Performs other projects and duties as assigned. Education: High School Diploma or GED Equivalent Minimum 3 years clerical and/or administrative experience with increasing responsibility Minimum 2 years customer service experience, preferably call center experience Skills and Experience: Life insurance knowledge is strongly-preferred Exceptional communication and customer service skills, especially via phone Demonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environment Proficient in Microsoft Outlook, Word, Excel, and Adobe Strong attention to detail and ability to multi-task without losing focus Excellent organizational and time management skills Excellent written communication skills Strong work ethic and high level of personal integrity and accountability BENEFITS PACKAGE: We offer a competitive benefits package: Hourly range $20.00 to $22.00 Paid Time Off (PTO): 3 weeks to start, increasing with years of service Paid holiday's - 11 days Medical, Dental and Vision - 80% of monthly premium paid by Covr for all full-time employees Adult and child orthodontia Health Savings Account (HSA) with quarterly company contributions Short-Term and Long-Term Disability NEW - Pet insurance for cats and dogs! 401(k) option Company paid Life and AD&D insurance for all full-time employees. Supplemental Life and AD&D insurance up to 5x's salary for employee Supplemental Life and AD& D plans offered for spouse and dependents Flexible Spending Accounts (FSAs): medical, dependent, parking and transit