How To Become A Liability Claims Representative: What It Is and Career Path

What is a liability claims representative and how to become one

Updated January 8, 2025

4 min read

Liability claims representatives are the first people a customer reaches upon starting an insurance process. They are the ones the customers report the accidents to, taking inbound calls and functioning as customer service representatives.

As a liability claims representative, it will be your job to collect all the information from customers that is necessary to file insurance claims while displaying a calm and reassuring attitude to let customers know they are in good hands. You will be responsible for investigating accidents as well and identifying who is accountable for the damage.

You will conduct in-depth interviews with the parties involved, drivers, passengers, and witnesses alike. You will analyze records and negotiate the terms of the claim. It will be your job to review settled claims so as to make sure payments have been made in order.

ScoreLiability Claims RepresentativeUS Average

Salary

3.6

Avg. Salary $45,654

Avg. Salary $59,228

Stability level

9.3

Growth rate -6%

Growth rate 0.3%

Diversity

4.7

Race

American Indian and Alaska Native 0.50%

Asian 5.20%

Black or African American 11.49%

Hispanic or Latino 16.75%

Unknown 4.40%

White 61.67%

Gender

female 56.94%

male 43.06%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

9.3

Stress level is very high

7.1 - high

Complexity level

9.6

Complexity level is advanced

7 - challenging

Work life balance

3.7

Work life balance is poor

6.4 - fair

Key steps to become a liability claims representative

Explore liability claims representative education requirements

Most common liability claims representative degrees

Bachelor's

81.3 %

Associate

6.8 %

Master's

6.4 %

Start to develop specific liability claims representative skills

Skills	Percentages
Litigation	8.62%
Claims Handling	8.18%
Customer Service	6.58%
Law Enforcement Agencies	5.86%
Insurance Claims	5.68%

Complete relevant liability claims representative training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New liability claims representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a liability claims representative based on U.S. Bureau of Labor Statistics data and data from real liability claims representative resumes.

Research liability claims representative duties and responsibilities

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Investigate and conclude property and casualty liability claims including those in litigation with the highest overall production of the claims representatives.
Participate in arbitration hearings through writing contentions, compiling evidence and personally representing files.
Control expenses by developing and following resolutions and/or litigation plans to drive claim to resolution.

Prepare your liability claims representative resume

When your background is strong enough, you can start writing your liability claims representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a liability claims representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable liability claims representative resume templates

Build a professional liability claims representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your liability claims representative resume.

Apply for liability claims representative jobs

Now it's time to start searching for a liability claims representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average liability claims representative salary

The average liability claims representative salary in the United States is $45,654 per year or $22 per hour. Liability claims representative salaries range between $33,000 and $61,000 per year.

Average liability claims representative salary

$45,654 Yearly

$21.95 hourly

What is a liability claims representative and how to become one

Liability claims representative career paths

Key steps to become a liability claims representative

Explore liability claims representative education requirements

Most common liability claims representative degrees

Start to develop specific liability claims representative skills

Complete relevant liability claims representative training and internships

Research liability claims representative duties and responsibilities

Prepare your liability claims representative resume

Choose from 10+ customizable liability claims representative resume templates

Apply for liability claims representative jobs

How did you land your first liability claims representative job

Average liability claims representative salary

How do liability claims representatives rate their job?