International Staff Liaison
Reports To: Assistant Camp Director - Unit
Department: Outdoor Program/Camp - Seasonal Camp
Status: Full-Time, Seasonal
Camp Timbercrest, Randolph, NY
Girl Scouts of Western New York seasonal camps are subject to the Federal and New York State exemption laws under Section 13(a)(3) of the Fair Labor Standards Act. Seasonal staff working at camp may be paid in accordance with this exemption.
JOB DESCRIPTION
ABOUT GIRL SCOUTS:
Are you mission-driven, looking to work in a dynamic team environment, and influence the lives of girls? If so, take the time to check out Girl Scouts of Western New York.
Since 1912, Girl Scouts has empowered girls to develop the skills and the voice to become successful and productive citizens. Girl Scouting builds girls of courage, confidence and character, who make the world a better place.
If you'd like to be part of this exciting, empowering, and valuable experience, we encourage you to apply. We look forward to hearing from you!
POSITION SUMMARY:
The role of the international liaison will be to orient Camp Timbercrest/ Seven Hills international staff, help them transition successfully to camp life, introduce them to American culture, and help them to have a successful and fulfilling experience at camp.
ESSENTIAL FUNCTIONS:
Leading up to their arrival, the international liaison will reach out to international hires and begin a process of orientation and expectation management to allow for a smooth transition to camp.
Begin a Facebook page for this year's international staff and use it as a place for them to begin to get to know each other and share their excitement, questions, or fears.
Host a series of video conferences so that international staff can feel as though they are arriving at camp to familiar faces.
Provide international staff with a packing list and helpful hints for packing and having the essentials for camp.
In conjunction with the Camp Seven Hills/Camp Timbercrest Administrative team, plan weekend outings for the international staff (Timbercrest and Seven Hills) in order to meet their J1 visa requirements and experience American culture outside of camp.
Communicate on a regular basis with the Camp Directors of Seven Hills and Timbercrest, as well as the Sr. Director of Outdoor Program on progress of the international program, concerns and planned outings.
Work with international staff on sharing their own culture with campers during international week.
Work with international staff on sharing the foods and cooking techniques of their home country to share with the camp community.
Coordinate schedule of arrival dates/times and final travel plans to the US
Meet staff upon arrival in Buffalo and arrange escort back to camp.
Take international staff to the social security office and help them with their paperwork and requirements for working in the US on the J1 visa.
Upon arrival, take the international staff to Walmart to make sure that they can get anything they were not able to bring in their luggage.
Throughout the summer, host meet ups and check ins to make sure that the international staff are adjusting and thriving.
Act as a point of contact before and during camp for any issues or questions from international staff.
Work with international staff if any issues arise with their pay cards or finances during their time in the states.
Help to arrange final travel and departure schedules once camp is over.
Provide transportation to bus/train/airport after completion of camp.
Accepts other responsibilities as deemed necessary by the Assistant Camp Director - Unit/Camp Director
Other duties may be assigned as needed. GSWNY maintains the right to add, change or alter the functions of this position at any time.
ADDITIONAL REQUIREMENTS:
Ability to handle sensitive information and maintain confidentiality;
Strong analytical skills and problem-solving abilities;
Ability to project a high level of professionalism at all times;
Ability to articulate organizational mission and its importance with passion and conviction, and in a manner that resonates with the listener;
Commitment to diversity and ability to interact with diverse populations;
Strong time management skills with ability to work independently and effectively prioritize duties and tasks.
Capacity to manage stress effectively and work well under pressure;
Excellent oral and written communication skills and the ability to communicate clearly;
Proven capability to work in a collaborative, service-focused environment;
Capacity to work well with others in a congenial and effective manner;
Ability to effectively manage and foster relationships with council staff and volunteers within the camp community;
Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA;
Successfully pass the required background checks at hire and thereafter;
Maintain reliable transportation to and from home and work;
Must possess a valid driver's license, meet minimum state auto insurance requirements, and meet the insurance carrier's requirements for coverage.
Assist the campers in emergency situations.
Lift 35 pounds.
Possess strength and endurance required to maintain constant supervision.
Demonstrate sensitivity to the needs of campers.
Demonstrate enthusiasm, sense of humor, patience, self-control and ability to adapt well to changing situations.
Participate in structured and unstructured activities.
Accept and follow directions both in verbal and written form.
HOURS & TRAVEL:
MY BE REQUIRED TO STAY ON THE PROPERTY DURING HOURS OF OPERATION (SUNDAY 10:00AM TO FRIDAY 8:00PM)
Must be willing to work in an outdoor setting and in inclement weather.
EXPERIENCE & QUALIFICATIONS:
Willingness to abide by the policies and practices of the Girl Scouts of Western New York Inc.
Certified Sex Offender Registry and Criminal Background Checks will be completed for personnel file.
Minimum age 20 per Insurance Regulations
Demonstrate the ability to guide/supervise children and adults.
Desire and ability to work with and relate to children and peers in an outdoor environment.
Prior camp experience and/or interest in the Girl Scout Camping program.
Willingness to place the needs of girls and camp above personal desires.
Good health and stamina necessary to work in the camp setting.
The acceptance of irregular work hours.
The acceptance and understanding that employment is at a resident (overnight) camp.
GIRL SCOUT MEMBERSHIP:
All Employees of Girl Scouts must maintain an active, annual membership in Girl Scouts of Western New York. This membership must be renewed annually, and all newly hired employees are expected to enroll with GSWNY within the first 30 days of their employment.
WORK ENVIRONMENT:
This positon primarily operates outdoors during the summer months. The employee in this role will frequently be outside, in a campsite environment, for several hours each day. This outdoor worksite/environment involves regular, daily and ongoing exposure to weather, insects, wildlife, elements of the natural landscape (including but not limited to trees, bushes, grasses, and other forms of plant life), and various other components present in the campsite setting.
PHYSICAL DEMANDS:
The incumbent will be required to work outdoors on a daily basis during the summer months, with exposure to various weather conditions and the natural elements present throughout the camp grounds/camp setting;
This is a highly active role, requiring the employee to possess and maintain the physical stamina necessary to meet the day-to-day requirements of the position for six or more consecutive weeks;
This position requires the physical capacity to traverse the extensive, several-acre campsite multiple times throughout the work day;
The ability to remain in a standing position for prolonged periods throughout the day (approximately 60% or more) is necessary in order to effectively perform the essential functions of the job;
May occasionally require the employee to move objects and lift up to approximately 30 pounds;
Must be capable of communicating with children (ages 5 - 17) and camp staff in an effective and continuous manner in order to ensure the safety of both employees and campers onsite; and
The incumbent will frequently be asked to observe the actions of children/campers, and discern nuanced behavioral responses as well as various forms of non-verbal communications, in order to instruct, monitor, ensure safety and perform the requirements of the role.
The physical demands described herein represent those an employee is expected to meet in order to successfully perform the essential functions of this job. Reasonable accommodations may be available in order to enable individuals with special needs to perform the essential function effectively.
GIRL SCOUT MEMBERSHIP:
All Employees of Girl Scouts must maintain an active, annual membership in Girl Scouts of Western New York. This membership must be renewed annually, and all newly hired employees are expected to enroll with GSWNY within the first 30 days of their employment
BENEFITS:
Although seasonal employees are not eligible for company-sponsored group benefits, GSWNY is grateful to have several partnerships with local businesses throughout Western New offering various promotions and incentives to GSWNY employees and members.
EQUAL OPPORTUNITY EMPLOYMENT:
Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all. All employment decisions are based qualifications, merit, performance and the needs of the organization. As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant's race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law.
Job Description
Job Title: Outreach & Entitlement Specialist Licensed Housing
Position Status: Full-Time
Non- Exempt
Remote: No
Department: Integrated Care & Outreach
Immediate Supervisor: Integrated Care & Outreach Coordinator
Salary: $55,000/annually
Job Summary:
The Outreach & Entitlement Specialist plays a vital role in connecting underserved individuals and communities to essential services and benefits. This position is responsible for conducting targeted outreach, building trust with clients, and assisting them in navigating complex systems to access public entitlements such as healthcare, housing, food assistance, disability benefits, and other social services.
The specialist works collaboratively with internal teams and external partners to identify eligible individuals, assess needs, and provide hands-on support throughout the application and enrollment processes. This position is responsible for the monitoring and recertification process for entitlements for individuals residing in a congregate living setting. This role requires strong interpersonal skills and a deep understanding of local, state, and federal entitlement programs.
Supervisory Duties:
This position has no supervisory duties.
Essential functions: Percent of time:
Outreach & Entitlements 80%
Throughout the outreach process serves as a helpful, supportive, and nonjudgmental resource for community members.
Build relationships with clients to understand their needs and barriers to accessing services.
Assist clients in completing applications for public benefits and entitlements.
Provides advocacy and transportation assistance as required for entitlements appointments.
Assure that physician authorizations for Medicaid reimbursement are obtained for all residents prior to admission.
Ensure that re-authorizations are obtained in accordance with regulatory guidelines.
Attend in person and/or participate in referral status meetings.
Monitor hospitalizations and discharges.
Collaborate with service providers, case managers, and government agencies to coordinate care and referrals.
Stay current on changes in eligibility criteria, program guidelines, and available resources.
Conduct outreach in community settings, shelters, clinics, and other relevant locations.
Data Management/Administrative 15%
Participate in benefits related trainings.
Participate in other required agency training courses.
Thoroughly log all client interactions in systems as required.
Track all client entitlements, recertifications and statuses.
Keep accurate and complete work files, including records, documentation, and other materials. Maintain organized records of client interactions, referrals provided, and follow-up activities.
Track progress toward completion of project deliverables as defined by funding contracts.
Any other job responsibilities directly assigned to you by your supervisor. 5%
Education:
Associate's degree in human services, public health, or related field (or equivalent experience), plus one year experience working in a customer service role.
Required Skills/Abilities:
Valid NYS Driver's license with evidence of good driving record and vehicle in good working condition.
Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums.
Ability to keep written case notes and submit required documentation.
Attention to detail and ability to understand and follow complex program guidelines and requirements.
Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus.
Knowledge of (preferred) or interest in learning the human services network in Erie County and regionally.
Self-directed and able to work well independently as well as part of a team.
Creative thinking, sharing ideas that will help ensure project success.
Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders.
Positive attitude with motivation to provide interactive and compassionate experience to those in our programs.
Must exhibit a passion for BFNC's vision, mission and values and act as a role model
Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds.
Ergonomics:
Sitting, standing, stooping, bending, standard lifting up to 25 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching.
Must be able to access and navigate the site and go up and down stairs.
All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations.
Workplace Conditions Disclaimer
Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment
$55k yearly 27d ago
Outreach Specialist of Homeless Services
Bestself Behavioral Health 4.0
Liaison job in Buffalo, NY
FLSA Status: Non-Exempt Pay rate: $21-23 per hour (Personalized salary reflecting your related experience and academic/credentialed background) 35 Hours Per Week The Outreach Specialist provides rehabilitative and supportive interventions to Homeless Services Program clients. Assesses client's capacity for independent community living, formulates individual service plans, and works to effectively broker, link to, and monitor client participation in needed services. Develops effective formal and informal support networks. Provides outreach response in order to effectively perform duties. Operates at a high level of independence and responsibility under supervision of the Outreach Team Leader.
POSITION RESPONSIBILITIES
* Perform outreach, engagement, intake, assessment and service linkage activities.
* Participates in case follow up and discharge planning.
* Works as a member of a multidisciplinary team and with the client to develop/enhance independent living skills, effective interpersonal communications, advocacy and negotiating skills in order to achieve client goals and objectives.
* Works to develop and maintain support networks including family, significant others/gatekeepers and other service providers.
* Intervene in crisis or pre-crisis situations to limit and contain problems.
* May work with individuals harmful to themselves or others.
* Must be able to work flexible hours including some evenings and weekends as needed
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Bachelors degree in human service field and 1 years of experience working in a human service capacity and/or mental health field -OR- Associates Degree in human service field and 2 years of experience working in a human service capacity and/or mental health field -OR- High school diploma or equivalency and 3 years of experience working in a human service capacity and/or mental health field
* Knowledgeable of the dynamics of homelessness.
* Knowledge of common mental disabilities.
* Knowledge of basic theories of human behavior and principles of psychiatric rehabilitation.
* Knowledge of human service/community resources.
* Ability to communicate effectively, both orally and in writing.
* Ability to maintain records and prepare reports in accordance with agency requirements.
* Ability to work effectively with individuals and related service systems.
* Ability to problem solve effectively.
* Has good organizational skills.
* Must be able to lift up to 10 pounds occasionally.
* Valid NYS Driver's License.
* Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
* Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$33k-43k yearly est. 60d+ ago
Western New York Community Organizer
Nexus Management 3.9
Liaison job in Buffalo, NY
About the organization
Citizen Action is a statewide grassroots movement organization that fights for political, social, racial, economic and environmental justice. We work at the grassroots to give people a sense of their own power. We collaborate with organizations and coalitions in communities throughout New York to address critical issues at the local, state and federal levels.
About the position
Citizen Action is looking to add a Western New York Community Organizer to our team. The community organizer is key to the success of our regional chapter. The Western New York organizer will engage with several issues, including a primary focus on education justice in Buffalo City schools with an eye towards building local issue campaigns, electoral campaigns, and large mobilizations to the State Capitol that amplify the urgent education needs of parents, youth, and children in the region. This organizer will work directly with leaders and members to create basebuilding outreach strategies that build people power and the chapters political strength locally and statewide.
What youll do and the impact you'll make
Chapter Building Recruit dues-paying members and create/maintain chapter governance through a Regional Council. Use issues and electoral campaigns to grow the chapter through outreach strategies that grow the dedicated base of volunteers. Develops and employs strategic campaigns at the local level that connect to the statewide priorities of the organization.
Outreach and Recruitment - Create an outreach and recruitment plan to grow our membership base alongside leader builds for chapter meetings, committee meetings, mobilization efforts, and campaign tactics. Use organizing tactics such as phone banking, text banking, and canvassing in order to grow chapter members. Lead weekly outreach events with members. Focus will be on outreach to directly impacted individuals who can share the stories that amplify the need for change in our issue campaigns.
Leadership Development: Train volunteers and members in strategic education and hard skills such as strategy, one to ones, organizers math, etc. Ensures that leaders in the community have a role and develop their skills in organizing for social change.
Administrative - Manage the chapters VAN requirements, such as entering data into VAN such as 1:1s, volunteer activities and turnout, and volunteer profile. Work with the Data Director to create recruitment phone banks and canvass lists. Work with the Mobilization Director to create outreach and recruitment scripts.
Legislative Work with staff and members to create outreach strategies based on legislative campaigns during the planning phase and support committee management during legislative sessions.
Campaigns - Work with staff and members to identify, plan, and execute local campaigns that connect to the statewide education justice work.
Electoral: Recruit members and leaders to be a part of the endorsement committee and help identify members to run for political office.
Communications Creates content for weekly emails, social media. Works with Communications staff to get community members to write letters to the editor, op-eds, and finds ways to amplify the voice of the community
Additional responsibilities may be assigned by supervisor
Skills/Qualifications
Alignment with the organization's vision of a world where every persons basic needs are met. Its a world filled with love and respect for its people and the planet. Its a world where democracy reigns, and each person is able to reach their fullest potential. It is a world where equity is the norm and oppression, in all forms, is eradicated. It is a world without war and violence. The world we want is possible, but it will only exist if we work together.
A minimum of 3 years experience in a voluntary or paid role working on an issue campaign and/or electoral campaign.
Demonstrated success and skills in recruiting and leadership development with volunteers/member leaders. Includes, directly anchoring and training volunteers to do phone banks, canvassing, planning events, lobbying, facilitating workshops and meetings.
Excellent verbal and written communication skills - a strong communicator, in person, virtual, or hybrid.
Demonstrates creative approaches to problem-solving and takes initiative, including strong analytic, strategic, and planning skills geared to meeting the organization's goals.
Willingness to learn and effectively use the organizations training methodology - demonstrating the skill, doing shoulder-to-shoulder work with member leaders, tracking/analyzing results, and providing effective feedback.
Weekly commitment to meet the rigor of ongoing basebuilding and outreach goals/expectations such as phone banking, 1:1s, door and street canvassing, and tracking data etc., are the core tactics used to build strong regional chapters here at Citizen Action of New York.
Familiar with Google Drive and Zoom. Preferred experience with VAN, Scale to Win, Mobilize, and Action Network, and a willingness to learn outreach tools.
Ability to think critically and remain effective under pressure; collaborative team player as well as a self-motivated independent agent.
Displays cultural competency and has a proven ability to connect and relate to people from a wide variety of diverse backgrounds.
Experience leading or managing volunteers or large groups of unpaid staff.
Willingness to collaborate with team, staff, leaders, and cross-departments on chapter goals and plans. Being able to be flexible with time and shifting priorities.
Ability to work evenings and weekends to meet with member leaders when they are available.
Strong basic planning skills, both personally and professionally
Excellent ability to foster and maintain strong relationships through trust and regular follow up with member leaders, community partners, and fellow staff members
Open-mindedness, ability to reflect and analyze one's work and take direction.
Motivation and commitment to work with a multi-racial organization that engages in statewide progressive policy change and the electoral landscape.
Ability to travel, including having a reliable car and valid drivers license.
Preferred Attributes
Able to speak Spanish fluently.
An ideal candidate will be from Buffalo/surrounding areas or have worked in Buffalo with a strong sense of the community and the local political landscape.
A passion for fighting for education justice.
Location
This position is based in Western New York (Buffalo and surrounding areas), therefore the candidate will have to live in Buffalo or the surrounding area. Relocation stipend may be available. In-person participation in meetings and events may be required at different locations. Periodic travel across New York State is required. Travel may be required outside of New York State. Travel may include multiple day trips and over weekends.
Our Benefits
Working collaboratively in an organization at the forefront of building power across NYS
Competitive salary
100% paid employee monthly medical and vision premiums
Access to mental health and dental plans
401(k) retirement plan
Monthly cell phone stipend
Generous paid holidays, vacation time, and paid sick leave
Organization shutdown weeks in July and December, and Summer Fridays
Please note, all benefits are subject to change.
Salary: $60,406 - $65,919
Union Affiliation
Citizen Action is proud to be a unionized workplace in partnership with Worker Action. This position is a bargaining unit position.
Equal Opportunity Employer
Citizen Action of NY and The Public Policy and Education Fund are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the most passionate people who want to join our team. People of color are strongly encouraged to apply.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please let us know if you need assistance participating in the interview process.
$60.4k-65.9k yearly 19d ago
Data, Communications & Outreach Coordinator
Umass Amherst
Liaison job in Amherst, NY
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary
Under general supervision of the Associate Director of Education & Training, the Data, Communications and Outreach Coordinator is responsible for the Database Management for Disability Services (DS). Serves as the data steward for the department, coordinates all communications from Disability Services, and manages outreach and development efforts.
Essential Functions
Responsible for the conversion, integration, debut and management of the Department's comprehensive management system/database that tracks all aspects of the services provided to the UMass Community.
Serves as the data custodian for the department, collaborating with IT (Information Technology) to ensure the safe storage of information and easy accessibility by DS staff.
Prepares and updates the new system to coincide with work processes.
Maintains existing management system to ensure continuity of services during the transition.
Manages the debut of the new system, including but not limited to providing training to faculty, staff and students utilizing the system.
Works collaboratively with SATS/AFIT to address any IT-related challenges.
Addresses and problem solve any unforeseen challenges with the system.
Responsible for the coordination of DS communications.
Manages outreach to key stakeholders and DS development efforts.
Works in close coordination and collaboration with the SACL (Student Affairs and Campus Life) Director of Communications in the department's outreach and communication efforts.
Creates templates, promotional materials, and sends regular reminder and announcement emails to key stakeholders.
Manages the DS website, DS Canvas (LMS) and social media presence to support DS's priorities.
Communicates with DS program areas to ensure that staff have current knowledge of policies, procedures, and developments, including messaging amongst discrete audiences for the DS office.
Develops communications with the appropriate voice, cadence, and style, factoring in audience, intent, and occasion. Reviews/edits the work of others preparing materials to go out under the DS name, ensuring all communications have the proper tone, are factually correct and adhere to the university's brand strategy.
Participates in discussions with DS leadership involving crisis communications and issue management. Develops key messages to support the appropriate campus partners and ensures accurate and timely distribution of information to the campus community.
Works with DS leadership, and key stakeholders to establish, implement, regularly measure and adapt strategies and approaches to inform and engage the disability community.
Assists with planning, publicizing, and implementing department events and professional development.
Coordinates educational training and provides representation at campus partner events including but not limited to Admissions, New Student & Family Programs, U Safe, Athletics, Residential Life and Alumni events, etc.
Maintains a scholarship selection process for Class of 1943, Begin, Gavin and Parking scholarship fund selection and alumni relations.
Other Functions
Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.
Contributes toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree.
Two (2) years of experience in areas such as program coordination, project or data management, or communications.
Strong oral and written communication skills and an ability to communicate information clearly and concisely to a broad range of readers.
Exhibits computer proficiency and demonstrated competence in rapidly researching and learning new applications.
Maintains a working knowledge and ability to apply the legal compliance guidelines of the Americans with Disabilities Act (ADA), ADA amendment Act of 2008, FERPA and all other legal guidelines relevant to the confidentiality of student records.
Capacity to manage many complex assignments at the same time and still meet required deadlines.
Ability to adapt to changes in the work environment, accept feedback, work independently and collaboratively.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience in higher education. Knowledge of accommodations and universal design.
Experience working and navigating content management systems, customer relationship management platforms, software knowledge including electronic calendars, data management, spreadsheets, word processing.
Experience working with students with disabilities.
Physical Demands/Working Conditions
Typical office environment.
Requires the ability to regularly sit/stand for extended periods of time, while using the computer, scanner, or other equipment etc.
Attend events and/or present publicly.
Ability to carry supplies for events.
Work Schedule
Monday - Friday; 8:30am - 5:00pm
Some night and weekend activities or responsibilities required
Salary Information
Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
$45k-63k yearly est. 60d+ ago
Service Coordinator
Milton Cat 4.4
Liaison job in Batavia, NY
Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service and quotes.
Confirm with customer scheduling of work.
Assist in the scheduling, routing and assigning work to service technicians.
Opens and update invoices, work orders as needed.
Order parts as required for both service shop and field service calls.
Assist with incremental repair quotes.
Assists in timecard entries.
Passes on lead for work to other departments.
Coordinates with the CSA Department to meet their needs.
Flexible to work after hours when needed to meet customer needs.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Large emphasis on supporting supervisors from all departments in timely closing of service calls.
Cover absences in other positions within the Service department as needed.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$26.4-31.3 hourly Auto-Apply 60d+ ago
Patient Assistance Program / Financial Advocacy Coordinator
Onco360 3.9
Liaison job in Buffalo, NY
Patient Financial Advocacy Coordinator - Onco360 Pharmacy
Buffalo, NY
|
Full-Time
|
Mon - Fri 11:30am to 8pm EST
Salary
Starting at $22.00/hr and up
Sign-On Bonus: $5,000 for employees starting before February 28, 2026. Join a mission-driven team making a difference in the lives of cancer patients. Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator. Candidate to live within commuting distance of our Buffalo pharmacy. Remote work possible after initial on-site training. Company Benefits
Medical; Dental; Vision
401k opportunity
Paid Time Off and Paid Holidays
Tuition Reimbursement
Quarterly Incentive Bonus
Paid Volunteer Day
Referral Incentive Program
Company Paid Life Insurance; and Short/Long-Term Disability
Why Join Us?
A career with purpose: Help patients access life-saving medications.
Supportive culture: We value teamwork, respect, integrity, and passion.
Growth opportunities: We invest in your professional and personal development.
What You'll Do The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient's needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application. How You'll Do This
Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
Support applications for nonprofit and manufacturer assistance programs.
Provide clear explanations of insurance benefits and co-pay structures.
Maintain accurate patient demographic and insurance data in CPR+.
Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
What You Bring Required:
High School Diploma or GED
1+ years of patient assistance or advocacy experience
Registration with Board of Pharmacy (as required by state law)
Strong communication, organizational, and customer service skills
Preferred:
Associate degree or Certified Pharmacy Technician (PTCB)
3+ years of patient assistance or advocacy experience
Specialty pharmacy experience
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
$22 hourly 1d ago
Client Support Coordinator
Sheridan HR
Liaison job in Buffalo, NY
Job Description
Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital: to protect people and property with excellence, professionalism, and genuine care.
Position Overview: Client Support Coordinator
The Client Support Coordinator is a key member of our operations team, ensuring smooth service delivery by managing work orders, maintaining accurate service records, and providing prompt, professional support to both clients and affiliates. This role requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities
Receive and accurately enter client work orders using internal systems
Review service quotes from affiliates for accuracy and proper pricing
Provide outstanding support to internal departments, external clients, and service affiliates
Access, review, and manage service data for reporting and client updates
Address scheduling-related inquiries and escalate complex issues to Account Managers
Build strong working relationships with clients and affiliates through phone and email communication
Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
Follow all company policies, procedures, and industry compliance standards
Participate in the after-hours on-call rotation (approximately once every 3.5 months)
Qualifications & Skills
High school diploma or GED
Strong verbal and written communication abilities
Comfortable handling a high volume of calls while managing multiple tasks
Ability to prioritize effectively and meet deadlines in a dynamic environment
Flexible, self-motivated, and open to feedback
Proficient in email communication with a clear, professional tone
Exceptional attention to detail and commitment to accuracy
Independent problem-solving skills and strong organizational habits
Basic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plus
Dependable, professional, and able to maintain confidentiality at all times
Benefits:
401(k) with company match
Health, dental, and vision insurance
Paid Time Off (PTO)
401(k)
Ability to Commute and Work Full Time in Person:
Cheektowaga, NY
$40k-60k yearly est. 27d ago
Service Coordinator
JIT Toyota-Lift
Liaison job in Cheektowaga, NY
Service Coordinator Department: Service Reports To: Service Manager FLSA Status: Non-Exempt Employment Status: FT Our Mission We strive to be a key partner in our customers' productivity and profitability. By providing exceptional service and quality products with measurable value, we aim to establish long-term relationships and earn a reputation as industry leaders and trusted experts. In achieving this, we ensure security for our employees and longevity for our company. The Service Coordinator plays a vital role in connecting our customers, service team, and operational processes. This position ensures service requests are scheduled, tracked, and resolved efficiently while supporting initiatives that improve customer experience and internal workflows. In addition to coordinating field service activities, this role assists with auditing system data, preparing service quotes, supporting technician tablet usage, and tracking Lean Initiative metrics. The coordinator will also provide customer support during and after the launch of JIT Connect, providing clear communication and issue resolution. Key Responsibilities
Respond to customer calls and inquiries, addressing questions, service needs, and technical concerns promptly and professionally.
Coordinate and schedule service calls, preventative maintenance, and installations, ensuring workload is prioritized efficiently.
Dispatch and support technicians and representatives, assisting with troubleshooting and on-site challenges when needed.
Monitor and update customers on service call status, including when additional parts or visits are required.
Record and maintain service files, work orders, billing information, and change orders.
Audit work order statuses in the system to ensure accuracy and identify areas for process improvement.
Assist with service quotes by gathering required information and preparing accurate documentation.
Provide support for the technician tablet system troubleshooting issues, guiding usage, and ensuring smooth adoption of digital tools.
Pull and analyze service reporting from ELC to provide accurate data and insights for the service team and leadership.
Track Lean Initiative metrics and create visual reporting, supporting continuous improvement efforts.
Serve as customer telephone support during the JIT Connect launch, handling any issues and ensuring a smooth rollout and ongoing customer success.
Document reporting procedures and investigate incorrect orders, recommending corrective and preventive actions.
Foster strong relationships with customers, providing timely updates and professional communication.
Perform additional tasks as assigned to support the Service Department.
Qualifications Skills & Competencies
Excellent verbal and written communication skills.
Strong organizational abilities and comfort working under pressure.
Analytical mindset with strong problem-solving skills.
Ability to explain technical processes to both customers and technicians.
Professional and customer-focused demeanor.
Proficiency with business systems and ability to pull reports (ELC or similar platforms).
Demonstrates a strong commitment to customer satisfaction by responding promptly to phone calls, messages, and inquiries, ensuring customers feel heard and supported.
Experience
Minimum 3 years in a service, coordination, or industrial support role preferred.
Education
High school diploma or equivalent required.
Additional coursework or certifications in business administration, customer service, or related areas a plus.
Compensation & Benefits We value our employees and offer a comprehensive benefits package, including:
Paid sick time and vacation
Paid company holidays
Medical, dental, and vision insurance options
Ancillary insurance coverage and life insurance options
401(k) retirement plan with company match
Opportunities for ongoing training and professional development
Work Environment & Physical Demands
Primarily office-based with occasional exposure to warehouse or field environments.
May be required to lift up to 20 pounds.
Typical noise levels are moderate.
Why Join Us? At JIT Toyota-Lift, you'll be part of a team that values innovation, customer success, and continuous improvement. We provide opportunities to learn, grow, and make a direct impact on both our customers and our company's success. Equal Opportunity Statement JIT Toyota-Lift is an equal opportunity employer. All applicants and employees will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, or any other category protected by law.
$38k-58k yearly est. 18d ago
Loan Servicing Coordinator II
Northwest Bank 4.8
Liaison job in Buffalo, NY
The Loan Servicing Coordinator II is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.
Essential Functions
Complete new loan set-up, funding, and post-closing review
Post loan transactions for all product types
Perform loan maintenance in the core system as needed or directed
Complete work to meet the established service level agreements and benchmarks
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service in the established service agreement
Process loan modifications
Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower
Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure total document and data integrity attributes to comply with CECL data points
Train new hires to ensure consistency and standardization in servicing small business and commercial loans
Responsible for reconciliation of General Ledger accounts and daily balancing
Monitor collateral records
Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Prepare applicable release documents as needed
Establish and maintain loan collateral records in the core system
Process loan Line of Credit Renewals
Process the paid commercial loan report
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Process all UCC continuations
Provide support for testing new products and services
Manage and distribute all servicing workflows and services
Gather Audit data requested by management
Validate year end reporting
Provide back-up support to Collateral and Origination areas
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma High School Diploma or equivalent preferred Or
Associate's Degree Related field
3 - 5 years Customer Service experience
5 - 6 years Commercial or Small Business Loan experience preferred
Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
Knowledge of appropriate loan servicing support systems
Ability to work on multiple tasks without compromising quality
Ability to look for ways to help customers without introducing risk to the bank properly
Efficient communication, time management and organizational skills
Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback
Ability to assume leadership responsibilities
The pay range for this position is generally $20-$26 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$20-26 hourly Auto-Apply 6d ago
Service & Repair Coordinator
Airline Hydraulics Corporation 4.0
Liaison job in Lancaster, NY
Job Description
The Coordinator is responsible for preparing, organizing, distributing, and filing work orders and related project documents and providing clerical support to the Department team. The support provided by the Coordinator allows the Department team to focus on meeting project deadlines and achieving total customer satisfaction. Reports to the Plant Manager.
Responsibilities:
Performing clerical tasks including but not limited to data entry, filing, maintaining and storing records, and copying, scanning, faxing, and distributing documents.
Strong Customer Service Skills
Purchase machine parts and equipment. Review and expedite purchase orders.
Input and update work orders. Review for timeliness and accuracy.
Update and maintain various production reports and schedules.
In-person, telephone, and written communication with customers, vendors, personnel and other employees to collect and provide information and resolve problems.
Organize meetings and appointments.
Contribution in being a Team player and sharing new Ideas with management
Open mind to learn other duties and cross-train in other areas of the organization
Provide clerical support to production personnel as needed. When necessary, this will involve spending limited time in the production area.
Purchasing / Expediting and Price conscience decisions to bring products and services in to support the corresponding department
Continuous support and productive information working with the Continuous Improvement Board for a smoother process
Other related duties as assigned.
Requirements:
High school diploma or Graduate Equivalency Diploma (GED) required. Some secondary education or degree is a plus.
Strong Organization Skills and Time Management Skills
Must be able to interpret instructions from multiple co-workers.
Working knowledge of MS Word, Excel, Internet Explorer, and Outlook.
The ideal candidate must have precise detail orientation and focus.
Strong communication, organization, and time management skills.
Familiarity with machine parts is a plus.
Experience working in a manufacturing office environment is a plus.
Collaboration and Team building
Honesty and Integrity throughout the workplace
Strong problem-solving skills and creative solutions
Can adapt quickly to change
Promotes a Culture of safety
Benefits:
Medical/Dental/Vision/Disability effective first of the month after the hire date
PTO accrual begins upon hire
Referral bonuses
100% employee-owned plus 401k with company match
$44k-64k yearly est. 9d ago
Residential Services Coordinator I (TAP)
Depaul 4.3
Liaison job in Buffalo, NY
The DePaul Riverside Apartment Treatment Program is looking for a passionate mental health professional to join our team. We are currently hiring a full-time Residential Services Coordinator! This role assumes primary responsibility for developing RSP, performing and coordinating the services and functions necessary to enhance the resident's autonomy, quality of life, and recovery process.
Why work for DePaul?
Make a positive difference in someone's life
Supportive work environment
We value diversity
Opportunity for professional development and career advancement
Excellent benefits and competitive wages
Pay range for this position is $23-$23.60/hour based on experience
Responsibilities
Area of Responsibilities:
Develops the overall Residential Service Plan with the resident and his or her support network by identifying the individual's needs and desires in an effort to maintain placement and / or progress to more independent housing.
Provide teaching, monitoring and recovery oriented supports in accordance with OMH 595 and 593 including the following rehabilitative services: Assertiveness / Self-Advocacy Training, Community Integration / Resource Development, Daily Living Skills, Health Services, Medication Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services, Symptom Management.
Ensure that each resident receives comprehensive planning in a person centered approach for; admission (including the completion of admission notes), on-going recovery oriented services, and discharge. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the New York State Office of Mental Health.
Participates in monthly meeting with Primary Counselor and Resident to monitor recovery efforts, progress and changes needed in plans and ensure delivery of services in accordance with each resident's service plan.
Conducts at minimum quarterly reviews of the Residential Service Plan with the individual in an effort to ascertain the degree of progress and to make revisions when necessary.
Provide guidance and oversight to Counselors to ensure Counselors observe, monitor, document, and report resident behaviors as well as their progress in accordance with agency standards.
Provide guidance and oversight to Counselors to schedule or ensure that annual appointments for physicals, eye exams, and dental appointments are scheduled. Ensures that transportation is arranged for these appointments (when appropriate).
Works collaboratively with the resident's community service providers to ensure continuity of care (care managers, clinical, medical, educational, vocational, and entitlement specialists, etc.). Makes appropriate referrals to these services when needed.
Serves as the key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual's mental health and well-being. Works with the Primary Counselor to keep the resident engaged in clinical services through regular attendance.
Help residents to plan for the purchasing of clothes and other necessities.
Works with residents to encourage a healthy connection with family and community ties and to develop new supports and interests.
Respects and maintains resident confidentiality and demonstrates a caring, positive attitude toward all residents, staff, guests, and service providers.
Provide safe transporting of residents when needed.
Follow all safety rules and regulations for self, residents, and staff.
Performs any other duties necessary for the effective operation of the program.
Qualifications
Education & Experience: QMHS Standard Bachelor's degree in Human Service field
or
an Associate's degree in Human Service field plus three years of FT related experience
or
a High School Diploma plus five years of FT Human Service experience. This position also requires a clean NYS driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age.
Work Environment
This full-time position has the following schedule:
Sunday: 7am-3:30pm
Monday: 12:30pm-9pm
Tuesday: 7am-3:30pm
Wednesday: 7am-3:30pm
Thursday: 10am-6:30pm
Friday: OFF
Saturday: OFF
Benefits
This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.
DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.
$23-23.6 hourly Auto-Apply 10d ago
Support Services Coordinator
Feedmore WNY
Liaison job in Buffalo, NY
Provide excellent customer service through clerical duties related to clients, other departments, and outside agencies as deemed appropriate by management. Manage all front desk coverage and trains newly placed volunteers and staff. Assist in the assessment of participants' appropriateness for meal service and coordination and implementation of services plans including information, referrals and linkage. Ensure accurate and timely service to all clients and staff while maintaining confidentiality and exhibiting professionalism.
RESPONSIBILITIES:
Support Services FeedMore WNY (FMWNY) and Hearty Helpings, Inc. (HHI):
* Place new clients on appropriate route, maintain efficient route directions, update client meal delivery status when appropriate, mapping of clients on home delivered meals
* Accurately input daily client meal delivery changes
* Convey daily meal counts to commissary and field sites
* Assist with the preparation of meal labels and generate any same day client resumes
* Assist with posting mail
* Manage all front desk coverage and serves as back-up for any vacancies
* Train newly placed front desk volunteers or support staff. Log volunteer hours in CERVIS.
* Route telephone calls and assist with reception duties when needed
* Answer phone calls and assist clients, sites and volunteers accordingly
* Maintain accurate inventory for supply closet
* Manage site communication lockers and fulfill site supply requests
* Act as support for Ani-Meals, Angel Cards and birthday programs
* Serve as a liaison between Client Services and Hearty Helpings to provide necessary coverage across departments. Perform essential duties and responsibilities to maintain productivity and fulfill any gaps in workflow.
* Regularly work side-by-side with HHI Office team to collaborate on smooth commissary operations
* Train on and maintain ongoing understanding of the daily administrative needs at HHI including but not limited to vendor service, POs, client and route management, system updates and other tasks as needed
Nutrition/Social Work Support:
* Create and file client records
* Promote agency programs and nutrition needs through actively participating in professional and community activities.
* Assist with routine office tasks, copying, faxing, typing/word processing, e-mails, data entry, run monthly calendars monthly client summaries.
* Assist with special projects and substitute in other teams when necessary or appropriate.
* Perform general clerical duties to include but not limited to: general copying, faxing, collating, labeling, and mailings.
* Assist in initiating home delivery service, refer to other appropriate resources, as needed, and provide continued follow-up, through serving of routes, visits, and phone calls.
* Assist in intake responsibilities including initial call(s) with the referral source or applicant, completion of intake form and referral to the appropriate Social Worker and/or other case manager.
* Assist in inquiries about home delivery service, provide back up and assistance to each other, as well as other case managers, work with appropriate staff to coordinate service delivery, and submit timely and accurate monthly statistical/activity reports and other reports as requested.
* Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals and serving home-delivered meals.
* Other duties as assigned or needed.
Requirements
* Associates degree in Business, Technology or related field or High School diploma or equivalent and three years office experience
* Proficient computer skills
* Good verbal and written communication skills
* Good organizational skills
* Knowledge of City of Buffalo and Erie County street locations.
* Current and valid New York State drivers license and access to an automobile.
* Must be capable of lifting a minimum of 35 lbs.
$38k-58k yearly est. 60d+ ago
Community Apartment Aide
Peopleinc 3.0
Liaison job in Buffalo, NY
Hourly Rate: $19.00
Shift: Flexible
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Provides support and instruction to tenants in areas chosen by the tenant population including financial literacy, computer skills, healthy meals and snacks, kitchen safety, exercises related to encourage health and wellness, or other educational programs geared toward the frail/elderly population, and programming/activities on site and in the community.
Assists Service Coordinator in developing and responsible for implementing person-centered service plans.
Complete all tasks necessary to ensure health and safety of each tenant.
Provide enhanced support for tenants identified as high risk.
Completes daily documentation and other paperwork promptly and accurately.
Attends/participates in general staff meetings, in-service training in but not limited to incident reporting, crisis intervention and how to interact productively with residents and other pertinent agency meetings/trainings.
Work collaboratively with Service Coordinator/Manager and other team members.
Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours that you are hired for.
Safely transports people to and from activities following proper procedures when approved to drive.
Ensures adequate supplies are available to support persons served.
Complies with all agency policies and procedures.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
18 years of age.
High School Diploma or GED
NYS Driver's License that meets agency policy.
Ability to read and comprehend plans and documentation.
Basic computer skills necessary for communication and documentation.
Ability to handle multiple tasks simultaneously.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Lifting requirement 35 lbs.
This position is 20 hours per week.
$19 hourly 60d+ ago
Community Outreach Liaison
Goodwill of Western Ny 3.4
Liaison job in Buffalo, NY
ð Now Hiring: Community Outreach Liaison (Goodskills Career Builder Initiative)
Be the bridge between our mission and the community. If you love meeting people, building partnerships, and helping change lives, this role is for you!
ð What You'll Do
Build partnerships with community organizations, agencies, and faith-based groups
Educate community members about Goodwill programs and services
Meet with potential clients, assess needs, and determine program fit
Follow up consistently with contacts and prospective participants
Recommend and implement strategies to increase program recruitment and participation
ð¡ Who You Are
Communityâminded and socially aware
A strong communicator who enjoys connecting with others
A team player who's energized by collaboration
Someone who lives our values:
Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together
ð¯ What You Bring
Bachelor's degree or equivalent experience
Marketing, sales or recruitment background
3+ years working with underserved populations
Valid NYS Driver's License and reliable transportation
Strong Microsoft Office skills
Comfortable doing outreach in person, online, and via social media
Flexible schedule (occasional evenings/weekends)
Clientâfocused, culturally competent, highâenergy, and empathetic
Bilingual skills a plus
ð° Compensation
$40,000-$50,000/year based on experience
Competitive benefits and a career with purpose
ð Apply today and help connect our community to opportunities that change lives!
$40k-50k yearly 10d ago
Join a Nonprofit Health System: Work in a Vibrant Community with Art, Festivals, and Fine Dining
Teedco. Healthcare Recruiting
Liaison job in Buffalo, NY
- An emergency medicine physician is needed for this nonprofit health care system - Earn $205/hour plus $150K sign-on bonus for three years - The ED is staffed by a team of certified emergency physicians, PAs and nurses who are available 24 hours a day
- Located in an area that provides world-class modern art, countless festivals and events and local shopping and fine dining
$30k-45k yearly est. 60d+ ago
Support Services Coordinator
Feedmore Western New York 4.3
Liaison job in Buffalo, NY
Full-time Description
Provide excellent customer service through clerical duties related to clients, other departments, and outside agencies as deemed appropriate by management. Manage all front desk coverage and trains newly placed volunteers and staff. Assist in the assessment of participants' appropriateness for meal service and coordination and implementation of services plans including information, referrals and linkage. Ensure accurate and timely service to all clients and staff while maintaining confidentiality and exhibiting professionalism.
RESPONSIBILITIES:
Support Services FeedMore WNY (FMWNY) and Hearty Helpings, Inc. (HHI):
Place new clients on appropriate route, maintain efficient route directions, update client meal delivery status when appropriate, mapping of clients on home delivered meals
Accurately input daily client meal delivery changes
Convey daily meal counts to commissary and field sites
Assist with the preparation of meal labels and generate any same day client resumes
Assist with posting mail
Manage all front desk coverage and serves as back-up for any vacancies
Train newly placed front desk volunteers or support staff. Log volunteer hours in CERVIS.
Route telephone calls and assist with reception duties when needed
Answer phone calls and assist clients, sites and volunteers accordingly
Maintain accurate inventory for supply closet
Manage site communication lockers and fulfill site supply requests
Act as support for Ani-Meals, Angel Cards and birthday programs
Serve as a liaison between Client Services and Hearty Helpings to provide necessary coverage across departments. Perform essential duties and responsibilities to maintain productivity and fulfill any gaps in workflow.
Regularly work side-by-side with HHI Office team to collaborate on smooth commissary operations
Train on and maintain ongoing understanding of the daily administrative needs at HHI including but not limited to vendor service, POs, client and route management, system updates and other tasks as needed
Nutrition/Social Work Support:
Create and file client records
Promote agency programs and nutrition needs through actively participating in professional and community activities.
Assist with routine office tasks, copying, faxing, typing/word processing, e-mails, data entry, run monthly calendars monthly client summaries.
Assist with special projects and substitute in other teams when necessary or appropriate.
Perform general clerical duties to include but not limited to: general copying, faxing, collating, labeling, and mailings.
Assist in initiating home delivery service, refer to other appropriate resources, as needed, and provide continued follow-up, through serving of routes, visits, and phone calls.
Assist in intake responsibilities including initial call(s) with the referral source or applicant, completion of intake form and referral to the appropriate Social Worker and/or other case manager.
Assist in inquiries about home delivery service, provide back up and assistance to each other, as well as other case managers, work with appropriate staff to coordinate service delivery, and submit timely and accurate monthly statistical/activity reports and other reports as requested.
Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals and serving home-delivered meals.
Other duties as assigned or needed.
Requirements
Associates degree in Business, Technology or related field or High School diploma or equivalent and three years office experience
Proficient computer skills
Good verbal and written communication skills
Good organizational skills
Knowledge of City of Buffalo and Erie County street locations.
Current and valid New York State drivers license and access to an automobile.
Must be capable of lifting a minimum of 35 lbs.
Salary Description $20.00-$21.00/hr. *Bi-Weekly Pay Periods
$20-21 hourly 60d+ ago
Outreach Coordinator
Pathstone Corporation 4.5
Liaison job in Lockport, NY
Serves as lead and coordinates all program outreach and recruitment activities for direct enrollment of program participants. Enhances participants' ability to access resources available in their communities. This position operates within and contributes to the goal achievement of a work team which is charged with delivery of client services including employment, training, emergency, support, advocacy, and referral services.
Requirements (Education, Experience, Certification, Knowledge, Skill):
Position requires knowledge, experience, and proficiency, demonstrated through up to three years of training and/or work experience in the area of job training and employment or other relevant area, with specific emphasis on the issues of rural, unemployed, previously incarcerated, high school drop outs and farmworker populations.
Position requires working knowledge of computers, and record keeping.
Position Responsibilities:
Acquire full knowledge, including eligibility criteria, of all services available through PathStone.
Maintain and monitor complete and accurate records and files on all Outreach participants.
Compile and submit reports in a timely manner on Outreach Activities.
Recruits and enrolls clients for training and employment opportunities and assists and supports clients in utilizing those opportunities.
Furnish updates on training and employment participants in case management records and meetings.
Analyze and interpret assessment results.
Synthesize labor market information, participant assessment results, and employment barriers to formulate employment and training plan of action.
Assist in development area.
Disseminates program information to employers and service agencies.
Coordinates Case management to ensure goals and objectives are met.
Travel to areas where participants are located to inform, recruit and enroll individuals.
Screen participants to inform and clarify alignment of individual and program goals and objectives.
Ensure participant's eligibility prior to Outreach enrollment.
Initiate development of written individual client employability plan.
Collaborate with agency representatives, community groups, and area employers to determine employment trends and demands, and to facilitate referrals.
Ensure participants receive training & employment services within ten days of enrollment into Outreach program and meet assigned program goals.
Attend assigned conferences, seminars and classes in order to maintain and upgrade skills.
Enhance personal knowledge, skills and abilities.
Seek and act upon performance feedback.
Make appropriate corrections, additions to ensure accurate Outreach Count.
Establish emergency and supportive services network.
Review and Coordinate Completeness of all enrollment and termination paperwork for Outreach Participants.
Review monthly Management Information system reports for accuracy.
Market training programs and develop placement opportunities for job ready participants.
Develops, organizes and conducts Outreach information sessions for potential participants and community members.
Coordinates Outreach among diverse programs to maximize community impact.
Develops and conducts Job Readiness training.
Coordinates and develops training for Outreach Staff as well as for participants.
Working Conditions/Environment:
Position requires flexible work hours, including nights, and weekends.
Work indoor and outdoor.
Driving is routinely required.
Some lifting.
Transportation Requirement:
Position requires automobile, driver's license and insurance.
Last Updated: N/A
$44k-61k yearly est. Auto-Apply 60d+ ago
Community Supports Spec
Suburban Adult Services Inc. 4.5
Liaison job in Elma, NY
Title: Community Supports Specialist
Salary: Grade C6
FLSA Classification: Non-Exempt
About Us:
At sasi, we believe that a dedicated team and culture is built on our core values of Belonging, Integrity, and Growth. We are driven by our mission of Connecting people with creative opportunities that honor their choices and fit their lives. We envision a future where the people we support are fulfilled in their lives, respected in their community and secure in their future. As part of our team, you will play a key role in assisting people in determining and obtaining services and supports of their choosing. If you are passionate about helping people and want to make an impact while supporting others, we would love to have you join us!
The Community Supports Specialist will be responsible for assisting people and their circle of support to develop initial or new self-directed budgets and maintain established self-direction budgets. The Community Supports Specialist will also be responsible for assisting the Community Services Manager with all functions associated with The Housing Subsidy Program including processing housing subsidies and transition stipends. In addition, the Community Supports Specialist will assist the Director of Community Supports Services in the compliance and oversite of sasi's uncertified community apartment units. This position plays a critical role in the Community Support Services department by supporting sasi's mission, vision, and core values.
This position reports to the Community Services Manager
#1-#3=100%, #4=10%, #5-#8=50%, #9=100%, #10-#12=25%, #13-#14, #15-#16=100%)
1. Foster a team culture of belonging by promoting inclusivity and ensuring everyone feels heard and respected in every project.
2. Uphold integrity by maintaining transparency in decision-making, delivering on commitments, and holding yourself and others accountable.
3. As part of our commitment to growth, we encourage employees to actively pursue opportunities for personal and professional development. Employees are expected to take ownership of their learning journey, embrace new challenges, and continuously improve their skills and performance.
4. Must complete all specialized training requirements for initial broker certification as well as maintain annual broker training requirements to maintain active certification.
5. Review self-directed budgets on a frequent basis to ensure they are meeting the needs of the person and follow the service and habilitation plans associated with the budget.
6. Serve as the start-up broker for new self-directed participants and work collaboratively with their circle of support, Care Manager, Fiscal Intermediary, and other community contacts to ensure the developed budgets meets support needs.
7. Develop and maintain any SAPs associated with self-directed participants programming.
8. Work collaboratively with the person, their Care Manager, Fiscal Intermediary and OPWDD to make any changes in the person's plan, as needed.
9. Maintain proper documentation and review files according to Medicaid and OPWDD regulations and agency policy and procedures.
10. Assist with the maintenance of the Housing Subsidy Program caseload including completing required monthly documentation, QA inspections, annual renewals, other budget amendments, and any other required process and associated documentation.
11. Obtain and maintain all required documentation for the Housing Subsidy Program's annual renewals and complete the housing subsidy budgets within the required timeframes.
12. Attend the monthly Housing Subsidy Program's roll up meetings with the associated OPWDD Liaisons
13. Assist with maintaining all regulatory requirements and laws associated with rental properties including HUD compliance and regulations.
14. Provide direct oversite to sasi's uncertified community apartments, including; completion of apartment inspections, PRAC renewals, move-out inspections, audits, and maintenance requests.
15. Maintain open, effective, and professional lines of communication with the people supported, their circles of support, other employees, provider agency contacts, landlords, community contacts, and oversite agencies.
16. Review and submit program documentation as needed in accordance with various agency procedures, regulatory entities, and record keeping systems (Precision Care, Therap, etc.).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
· Associate's Degree or equivalent accredited college credit hours in a health or human services field or be a registered nurse
PLUS
One year experience working with persons with disabilities, or
One year experience as a service coordinator/case manager with any population,
· Must possess a valid New York State Driver's License with driving record that is acceptable within Agency's criteria.
· Knowledge of OPWDD regulations required.
· Must be able to pass OPWDD and Justice Center background screening.
· Must have completed or be willing/able to complete the initial required trainings through OPWDD with proof of completion (certification). Those specific trainings include; An Introduction to Self-Direction, Self-Advocacy/Self-Determination, Person-Centered Planning, Broker Training Institute, and Self-Direction Budget/Template. Once required training has been completed, person must obtain their official Broker Authorization Number.
· Must complete all required HUD related training and certifications including the Certified Occupancy Specialist class.
1. Excellent written and verbal communication skills.
2. Excellent interpersonal and customer service skills.
3. Excellent organizational skills and attention to detail.
4. Working understanding of human resource principles, practices, and procedures.
5. Excellent time management skills with a proven ability to meet deadlines.
6. Ability to function well in a high-paced and at times stressful environment.
7. Strong analytical and problem-solving skills.
8. Strong supervisory and leadership skills.
9. Ability to adapt to the needs of the organization and employees.
10. Ability to prioritize tasks and to delegate them when appropriate.
11. Thorough knowledge of employment-related laws and regulations.
12. Strong computer skills using Microsoft Office products, Internet, email and HRIS system.
13. Reasoning ability to interpret agency policies.
14. Ability to resolve situations with unemotional discourse and firm decision-making.
· Must be able to maintain required hours while working a flexible schedule when needed.
· Must be able to work at various sites including community locations and other people's homes.
· Must be able to perform essential duties as described on the attached form.
· Travel between sites, community locations, and people's homes throughout the workday.
· Must obtain and maintain all required certifications associated with support broker and HUD functions of the position.
sasi is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.
$34k-42k yearly est. 30d ago
Community Advancement Specialist Part time
Community Care of WNY
Liaison job in Batavia, NY
Community Advancement Specialist - Part time
EXPOSURE CATEGORY III
BASIC PURPOSE & SCOPE
Under the direction of the Director of Organizational Advancement, this part-time position supports fundraising, advancement, marketing, and community outreach efforts for HomeCare & Hospice in the Batavia and Arcade regions. The role is highly visible and relationship-focused, serving as a consistent face of the organization in the community through meetings, events, and informal outreach with local businesses, partners, and community members. This position assists with regional advancement initiatives and events but is not the primary lead due to part-time scope.
KEY RESPONSIBILITIES
Community Outreach & Relationship Building
Serve as a local ambassador for HomeCare & Hospice in the Batavia and Arcade areas by cultivating and maintaining positive relationships with community partners, businesses, civic groups, and residents.
Proactively seek opportunities to increase awareness of HomeCare & Hospice services, mission, and impact through in-person outreach, networking, and attendance at community functions.
Participate in public speaking engagements and small-group presentations, as appropriate, to promote organizational awareness and advancement initiatives.
Identify opportunities to strengthen the organization's presence and reputation in the region and ensure timely follow-up.
Fundraising & Advancement Support
Assist with the implementation of fundraising and advancement strategies aligned with organizational goals, under supervisory direction.
Support regional fundraising initiatives, campaigns, and activities, including coordination with advancement staff across departments.
Provide hands-on assistance with fundraising-related tasks such as preparing mailings, tracking registrations, and supporting donor communications.
As directed, process memorials and donations in fundraising software and assist with timely donor acknowledgements.
Marketing & Communications Support
Assist with the preparation and distribution of marketing, public relations, and promotional materials related to advancement activities.
Provide local insight and content ideas that reflect the Batavia and Arcade communities.
Help ensure consistent, professional messaging that reflects the organization's mission, values, and brand.
Event Assistance (Non-Lead Role)
Provide logistical and on-site support for advancement events in northern service areas, as assigned.
Assist event leads with coordination, setup, registration support, and follow-up activities.
Participate in events as a visible organizational representative, without serving as the primary point person.
Administrative & Organizational Support
Prepare activity summaries and reports for timely submission to the Director of Organizational Advancement.
Maintain accurate records related to assigned advancement activities.
Coordinate schedules and tasks related to regional advancement efforts within the limits of a part-time role.
Professional & Organizational Expectations
Project a professional, positive, and compassionate image of HomeCare & Hospice at all times.
Adhere to organizational policies, values, and compliance requirements.
Complete all required in-service education and training.
Serve on agency committees or workgroups as assigned, as time permits.
This description reflects the core responsibilities of a part-time position and may be adjusted to align with organizational needs and available hours. Additional duties may be assigned as appropriate.
MINIMUM REQUIREMENTS:
An Associate's degree from an accredited institution in business, marketing, human services, journalism/communications, or a similar field, or two years of directly related experience may be substituted for the educational requirement.
One year of experience, preferably in a communications or advancement work environment.
Demonstrated achievement in meeting advancement or fund-raising objectives.
Demonstrated written and verbal communication skills.
Computer literacy, including proficiency with Microsoft Office Suite and advancement/foundation software.
The average liaison in Buffalo, NY earns between $30,000 and $108,000 annually. This compares to the national average liaison range of $30,000 to $95,000.
Average liaison salary in Buffalo, NY
$57,000
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