Region Clinical Intake Specialist (Nurse, Office, LPN) - HomeCare
Liaison job in Waterbury, CT
Shift Detail: Monday thru Friday 8am to 4:30pm with 1 Major and 1 minor holiday per year and 1 weekend per month
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Region Intake Specialist.
The Region Intake Specialist performs the entire patient intake process, including communication with patients and families, data entry, insurance verification and MD verification. They build and maintain relationships with referral sources, address customer needs, and lead a daily intake meeting.
Key areas of responsibility:
Performs all daily patient referral and intake procedures including insurance verification and financial/clinical clearance and ensures patients are admitted in accordance with the intake policy. Provides recommendations for process and policy improvements. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
Stays thoroughly informed about the details of contracts the organization has with insurance companies, healthcare networks, or other partners for Home Health and Hospice services. Ensures patient admissions comply with rules, requirements and terms in the contracts.
Establishes and maintains positive working relationships with current and potential referral sources.
Provides a smooth transition of patients to home care by overseeing patient education, care planning, and coordination with multiple providers, while also negotiating service pricing with insurance Case Managers and other payers within established financial guidelines.
Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting referral data and key customer trends.
Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting referral data and key customer trends.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
Qualifications
Requires high school diploma, Bachelor's Degree Preferred
1 Year of administrative Healthcare Experience. 1-3 years of experience preferably in Home Care
We take great care of careers
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hospital Services Coordinator
Liaison job in Hartford, CT
Concierge Coordinator
We're looking for an onsite - Concierge Coordinator - for our client. If you have 3 -5 years of experience in accounts payable, finance, healthcare, medical recalls, or administrative then this is a great opportunity to grow your career with a company known for excellence.
What You'll Do
Manage and execute critical medical recall processes with accuracy and timeliness.
Perform accounts payable (AP) tasks and assist with purchasing activities.
Provide support to internal and external partners, ensuring smooth communication and coordination.
Handle time-sensitive and high-priority tasks effectively.
Maintain compliance with HIPAA or similar regulations when handling confidential information.
What You Bring (Must Have)
Minimum 3 years of experience in accounts payable, finance, purchasing, healthcare, or a related field.
Customer Service Experience, Excel, Microsoft Word, Outlook. Peoplesoft experience a plus.
Prior experience in healthcare, medical recalls, or administrative support preferred.
Proven ability to manage time-sensitive and high-priority tasks. Strong organizational skills and attention to detail.
Experience handling confidential information in compliance with HIPAA or similar regulations.
Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.
📍
Location:
Hartford, CT -Onsite
💵
Pay: $20 - $23/hr
📩 Apply now to take the next step in your Customer Care Coordinator career!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Early Start Milford Program Liaison
Liaison job in Connecticut
Student Support Services/Early Childhood
Date Available: 07/01/2025
Closing Date:
Until Filled
The Milford Local Governance Partnership (LGP), Early Start Milford: Nurture and Grow, is seeking
a staff person to fill the role of liaison to be responsible for program quality assurance and community
engagement, and to act as a liaison between Milford and the Connecticut Commissioner of the Office
of Early Childhood.
This is a year round, 12-month, part-time position.
Salary: $50,000
There are no benefits associated with this position.
Interested applicants should apply online through this job posting in order to be considered for the position.
No phone calls please.
Essential Tasks of the Position: Quality assurance involves coordination, evaluation and
administration to support programs within the city or any surrounding city that is part of the Milford
LGP and is receiving state funded grant money to offset the cost of the infant, toddler, or preschool
program costs for families who qualify. The liaisons primary role is to support child care quality
assurance work requires biannual child care classroom site visits, coaching and program improvement
planning. The position requires experience with early childhood training and expertise for ages birth
to five. This work requires cooperation with the Office of Early Childhood related to schedules and
reporting requirements for monitoring and evaluating child care programs, including the required
biannual OEC approved child assessments performed at funded programs done in partnership with
families.
Family engagement and community collaboration support is also a mandatory expectation of the
position. This requires that the liaison possesses: knowledge of local community organizations and
resources serving children and family needs and ensures information exchange with these
organizations. The staff liaison convenes LGP Early Start Milford: Nurture and Grow meetings,
supervises the Parent Ambassador(s), oversees needs assessment data collection and community plan
creation. Use of effective community engagement strategies are critical to ensure diverse participation
and partnerships are established and fostered with families and among local child care providers to
include identifying and supporting the needs of our local programs.
With guidance from the OEC, the staff liaison will support the work of the LGP to conduct a data-
driven early childcare and education needs assessment for the City of Milford and for any other town
that becomes part of the Milford LGP. The assessment must directly inform, among other things,
child care space assignment across a mixed delivery system, including licensed family child care
providers, group child care homes, child care centers, and license-exempt public schools. It includes
identifying existing and potential resources and services for children, recommendations to school
officials about transition needs from child care programs to preschool programs and kindergarten;
identifying if child care needs are met in our community or if there is a need for more child care,
preschool, before or aftercare programs..
Education: At a minimum, the position requires that the candidate possess a Bachelor's degree in
early childhood education. The liaison must have working knowledge of the CT Office of Early
Childhood, Early Start CT, CT Early Learning and Development Standards (ELDS), and NAEYC.
The candidate should also demonstrate:
Excellent writing, organizational, and communication skills.
Capacity to facilitate the work as a member of a team.
Experience with community outreach and parent engagement.
Mandatory attendance at LGP Council meetings.
Contact: Steven M. Autieri, Assistant Superintendent for Teaching & Learning
Hospital Liaison
Liaison job in Greenwich, CT
Responsible for the overall coordination of community resources for patients served. Acts as a liaison between physicians, hospitals, patients, nurses, community resources, and parent agency to assure continuity of care and smooth interaction and communication between all involved in patient care activities.
Responsibilities
Pre-screens patients referred by physicians for home health needs, eligibility, and homebound status, if appropriate.
Communicates patient needs to physician, and appropriate community resources, and follows up to ensure assistance is rendered.
Coordinates donations of food and clothing from agency to patients served.
Answers phone inquiries and refers callers to appropriate resources. Liaises with hospital discharge planners and visits with patients in hospital, as requested, to assure smooth transition from hospital to home.
Assists non-homecare patients served by physicians/hospitals in geographic area with nursing home placement, community resources, etc., as requested by patients, their families, physicians, and hospital discharge planners.
Visits with physicians, discharge planners, and others requesting information regarding services provided by the parent agency, branch, or workstation.
Works closely with agency staff to help coordinate needed services for patients, and passes messages to staff, physicians, and other referral sources.
Performs other duties as assigned.
Projects concerned, professional attitude/appearance toward agency staff, referral sources, and general public.
Participates in the QA program attending staff meetings and committee meeting as assigned
Qualifications
Must be a CT licensed nurse, therapist, social medically-trained equivalent, with a minimum one (1) year experience in services coordination for patients with medical and/or socioeconomic needs.
Must have a criminal background check.
Auto-ApplyFiscal Liaison
Liaison job in New Haven, CT
Job Details 370 James Street New Haven,CT. - New Haven, CT Full Time 4 Year Degree $61000.00 - $73000.00 Salary/year Day FinanceJob Posting Date(s) 10/31/2025Description
Job Brief:
The Fiscal Liaison plays a critical role in supporting the Regional Performance Incentive Program (RPIP) by recruiting school districts to serve as fiscal partners while also directly providing fiscal services as requested. This dual role ensures that districts have access to reliable fiscal management support, from payroll and accounts payable to budget analysis, while strengthening regional collaboration through effective recruitment and coordination. This position is funded through a two-year grant
Key Responsibilities
District Recruitment & Partnerships
Engage and recruit school districts to strengthen their operations by providing fiscal services.
Build and sustain relationships with district leadership, municipal officials, and business office staff.
Develop outreach strategies to expand participation and ensure adequate coverage of fiscal service needs.
Direct Fiscal Service Delivery
Provide fiscal services to participating districts as requested, which may include:
Payroll processing
Financial analysis and reporting
Accounts payable/receivable
Budget monitoring and forecasting
Other financial management functions as needed
Training new staff or filling in for vacancies
Ensure services are carried out in accordance with state and district policies, with accuracy and timeliness.
Maintain records of services provided for accountability and reporting purposes.
Coordination & Support
Serve as liaison between districts, municipalities, and program leadership to ensure clear communication and effective service delivery.
Support district partners in understanding fiscal requirements and service options available.
Monitor workload distribution and recommend additional recruitment or service adjustments when needed.
Administrative Functions
Track recruitment progress and maintain a database of districts providing and/or receiving fiscal services.
Assist in preparing documentation needed for state reporting and compliance.
Support program leadership in evaluating cost savings, efficiencies, and service effectiveness.
Other
Ability and willingness to travel to assigned districts for support services and recruitment activities.
Assist with other assignments and/or responsibilities as requested by the supervisor.
Qualifications
Qualifications:
Bachelor's degree in Accounting, Finance, Public Administration, Education Administration, or related field.
Minimum of 3 years of experience in school district, municipal, or nonprofit fiscal management.
Demonstrated skills in payroll processing, financial analysis, accounts payable/receivable, and budget oversight.
Strong relationship-building, recruitment, and outreach abilities.
Ability to manage multiple priorities and balance both recruitment and service delivery responsibilities.
Proficiency with financial management systems and Microsoft Excel.
Competencies
Strong analytical and problem-solving skills.
High attention to detail and accuracy in financial work.
Excellent communication and collaboration skills.
Flexible and adaptable in meeting the fiscal needs of diverse districts.
Commitment to transparency, equity, and regional cooperation.
External Candidates, please apply online at *************
Internal candidates should apply via the "
Careers at ACES
" link on
Interfaces
.
EEO/AAE
Home Care Liaison
Liaison job in Glastonbury, CT
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Are you a passionate connector with a knack for building relationships and a drive to make a real difference? TheKey, the nation's premier provider of home care services, is looking for a Home Care Liaison to be the driving force behind our growth in the healthcare, legal, and financial sectors.
This isn't just a job; it's an opportunity to use your sales expertise and emotional intelligence to create meaningful connections and positively impact the lives of clients, their families, and the wider healthcare community. If you're ready to join a mission-driven team and build a dynamic career with unlimited growth potential, we want to hear from you.
What You'll Do
* Forge new partnerships: Build and nurture strong, lasting relationships with key referral sources, from clinicians and social workers to financial planners and attorneys.
* Be a brand ambassador: Actively represent TheKey at community events, networking groups, and professional meetings, raising awareness of our compassionate, high-quality care.
* Drive growth: Proactively respond to new client inquiries, conduct assessments, and guide families through the process of getting the care they need.
* Ensure satisfaction: Cultivate long-term relationships with existing referral partners and clients, ensuring their needs are met and building a pipeline of ongoing business.
* Collaborate for success: Work closely with our internal teams to ensure seamless service delivery and exceptional client satisfaction.
What We're Looking For
* A seasoned professional: You have at least four years of sales experience in healthcare, home care, or a related field.
* A people person: You're a master of sales and customer service, with the emotional intelligence to connect deeply with others.
* A strategic thinker: You can use data and analytics to make informed decisions and a working knowledge of platforms like Salesforce, Zoom, and Google products.
* A road warrior: You're comfortable with up to 80% travel and have a current driver's license.
* A self-starter: You're goal-oriented, flexible, and adaptable, with a true entrepreneurial spirit and a positive, high-energy attitude.
Why You'll Succeed at TheKey
Your passion for creating awareness of long-term care services, combined with your ability to forge strong partnerships, will be the key to your success. We're looking for someone who thrives in a challenging, consultative sales environment and is motivated by a deep commitment to doing the right thing.
Ready to make a difference and drive your career forward? Apply today and become the liaison between TheKey and a brighter future in home care.
Salary starting at $90k + Uncapped Commission
#LI-HYBRID
Benefits for full time employees
* Medical/Dental/Vision Insurance
* TouchCare VirtualCare
* Life Insurance
* Health Savings Account
* Flexible Spending Account
* 401(k) Matching
* Employee Assistance Program
* PTO Plan for Non-Exempt Employees
* Flexible PTO Plan for Exempt Employees
* Holidays and Floating Holidays
* Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
#LI-TK
#LI-TKHCL
Auto-ApplyHome Care Liaison
Liaison job in Glastonbury, CT
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Are you a passionate connector with a knack for building relationships and a drive to make a real difference? TheKey, the nation's premier provider of home care services, is looking for a Home Care Liaison to be the driving force behind our growth in the healthcare, legal, and financial sectors.
This isn't just a job; it's an opportunity to use your sales expertise and emotional intelligence to create meaningful connections and positively impact the lives of clients, their families, and the wider healthcare community. If you're ready to join a mission-driven team and build a dynamic career with unlimited growth potential, we want to hear from you.
What You'll Do
Forge new partnerships: Build and nurture strong, lasting relationships with key referral sources, from clinicians and social workers to financial planners and attorneys.
Be a brand ambassador: Actively represent TheKey at community events, networking groups, and professional meetings, raising awareness of our compassionate, high-quality care.
Drive growth: Proactively respond to new client inquiries, conduct assessments, and guide families through the process of getting the care they need.
Ensure satisfaction: Cultivate long-term relationships with existing referral partners and clients, ensuring their needs are met and building a pipeline of ongoing business.
Collaborate for success: Work closely with our internal teams to ensure seamless service delivery and exceptional client satisfaction.
What We're Looking For
A seasoned professional: You have at least four years of sales experience in healthcare, home care, or a related field.
A people person: You're a master of sales and customer service, with the emotional intelligence to connect deeply with others.
A strategic thinker: You can use data and analytics to make informed decisions and a working knowledge of platforms like Salesforce, Zoom, and Google products.
A road warrior: You're comfortable with up to 80% travel and have a current driver's license.
A self-starter: You're goal-oriented, flexible, and adaptable, with a true entrepreneurial spirit and a positive, high-energy attitude.
Why You'll Succeed at TheKey
Your passion for creating awareness of long-term care services, combined with your ability to forge strong partnerships, will be the key to your success. We're looking for someone who thrives in a challenging, consultative sales environment and is motivated by a deep commitment to doing the right thing.
Ready to make a difference and drive your career forward? Apply today and become the liaison between TheKey and a brighter future in home care.
Salary starting at $90k + Uncapped Commission
#LI-HYBRID
Benefits for full time employees
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
#LI-TK
#LI-TKHCL
Auto-ApplyCommunity Liaison / Account Manager
Liaison job in Waterford, CT
Job DescriptionWHAT WE NEED: Someone who is outgoing, kind, and knows how to connect with people. This person will be our face in the community - spreading the word about how amazing CareCo is and managing referral relationships. KEY RESPONSIBILITIES:
- Field work building relationships with hospitals, rehab centers, physician practices, and community organizations
- Maintain and grow existing accounts
- Generate referrals for our skilled services
- Partially field-based, partially office-based
IDEAL CANDIDATE:
- Eager, motivated, high energy, energetic
- Creative thinker who can help with branding and marketing
- Has existing connections in the healthcare/senior care community (HUGE plus)
- Strong relationship builder
- Local to Waterford area or willing to work the region
- Organized ans can manage time well
GROWTH OPPORTUNITY:
Once they build up CareCo Medical, there's opportunity to help us expand other parts of the business. Lots of room to grow with us.
WHO ARE WE?
At CareCo, we've been dedicated to providing quality in-home support services since 2004. As we've grown over the years, our reputation for exceptional care has only strengthened, both with our clients and with our team. When you join us, you become part of a community that values your well-being and growth. We offer great benefits and ensure that all of our employees are supported and valued. Join us and discover the rewarding opportunity of making a meaningful difference in the lives of those we serve!
Community Liaison / Account Manager
Liaison job in Waterford, CT
Job Description
WHAT WE NEED:
Someone who is outgoing, kind, and knows how to connect with people. This person will be our face in the community - spreading the word about how amazing CareCo is and managing referral relationships.
KEY RESPONSIBILITIES:
- Field work building relationships with hospitals, rehab centers, physician practices, and community organizations
- Maintain and grow existing accounts
- Generate referrals for our skilled services
- Partially field-based, partially office-based
IDEAL CANDIDATE:
- Eager, motivated, high energy, energetic
- Creative thinker who can help with branding and marketing
- Has existing connections in the healthcare/senior care community (HUGE plus)
- Strong relationship builder
- Local to Waterford area or willing to work the region
- Organized ans can manage time well
GROWTH OPPORTUNITY:
Once they build up CareCo Medical, there's opportunity to help us expand other parts of the business. Lots of room to grow with us.
WHO ARE WE?
At CareCo, we've been dedicated to providing quality in-home support services since 2004. As we've grown over the years, our reputation for exceptional care has only strengthened, both with our clients and with our team. When you join us, you become part of a community that values your well-being and growth. We offer great benefits and ensure that all of our employees are supported and valued. Join us and discover the rewarding opportunity of making a meaningful difference in the lives of those we serve!
Job Posted by ApplicantPro
Bilingual Transition Liaison (Part-Time, Non-Exempt)
Liaison job in New London, CT
District Wide/District Translator Additional Information: Show/Hide The Bilingual Transition Liaison supports bilingual students and their families as they transition into the high school environment. This position plays a vital role in promoting academic success and building strong connections between families and the school community. The liaison will serve as both a cultural and linguistic bridge, ensuring equitable access to school resources, counseling, and support services.
Key Responsibilities:
* Supporting Student Success:
* Assist newly enrolled bilingual students with transitioning into the school environment.
* Facilitate access to counselors, academic programs, and student services.
* Support students and families in understanding graduation requirements, academic expectations, and available supports.
* Help students develop confidence and a sense of belonging within the school community.
* Bridging Communication:
* Serve as an interpreter during meetings, phone calls, and school events involving non-English-speaking families.
* Translate key documents and communication to ensure parents are fully informed and engaged.
* Help foster cultural understanding and sensitivity among school staff.
* Collaborating with School Staff:
* Partner with teachers, counselors, and administrators to identify and address barriers to student success.
* Share relevant cultural or linguistic insights that may impact student learning or family engagement.
* Assist in planning and implementing family engagement events, orientation programs, and workshops.
Qualifications:
* Required:
* Bilingual in Spanish and English with strong oral and written communication skills in both languages.
* Associates degree preferred.
* Cultural competence and sensitivity to the needs of diverse student populations.
* Strong interpersonal and communication skills.
* Ability to work collaboratively with school staff, students, and families.
* Preferred:
* Experience working in a school or educational setting.
* Familiarity with the high school education system and student support services.
* Experience with interpretation and translation in an educational context.
Position Details:
* Status: Part-Time, Non-Exempt
* Schedule: 8:30 am - 2:00 pm (30 minute unpaid lunch)
* Reports to: Director of MLL
* Compensation: $29.00 hourly
Working Conditions:
* Work is primarily performed in a school setting.
* May require occasional evening or weekend hours for school events or parent meetings.
Family and Community Engagement Liaison
Liaison job in Connecticut
Family & Community Engagement/Family & Community Liaison
(High-Needs School)
Position Description
The primary role of a Family and Community Engagement Liaison is to engage and support parents all families in our schools. Family Liaisons are essential in their work to enhance school-family communication, improve student attendance, and collaborate with and establish partnerships with community organizations. Family Liaisons work with families experiencing homelessness and other challenging circumstances.
Family Liaisons are members of their schools' Attendance Teams, School Climate Teams, School Governance Councils (SGCs), and Parent-Teacher Organizations (PTOs) and are part of a districtwide department. Family Liaisons are formally supervised by the Executive Director of the Family and Community Engagement (FaCE) Department and are supervised in buildings on a daily basis by school administrators. Family Liaisons work seven-hour days with a 30-minute, unpaid lunch and are 12-month employees. It is a regular job expectation of Family Liaisons that they adjust their hours on days when family/community-specific, evening events occur in schools or the district. Family Liaisons also conduct home visits during their work hours and for various purposes, such as attendance, residency verification, homelessness support.
The ideal candidate has experience working with families and students experiencing attendance, housing, and other challenges. The ideal candidate exhibits an interest in learning new information, a commitment to complying with district policies and state and federal laws, strong interpersonal skills and regular collaboration with staff and other internal and external partners, the ability to meet deadlines, and familiarity with the Windham community. Family Liaisons take initiative as individuals in their schools and also collaborate and work together on districtwide and communitywide projects. Candidates should have a working knowledge and basic level of skill with Microsoft Word and Google applications.
RESPONSIBILITIES
• Provides a consistent, welcoming presence in the assigned school
• Communicates with families via phone calls and other outreach methods
• Implements at least four (4) family information sessions during the school year
• Collects essential information about events at the school and disseminates it to families and community agencies
• Prepares a variety of written materials (newsletters, reports, logs, memos, handouts, etc.) to provide information to families and community members
• Recruits parents as volunteers within the school (classroom volunteers, workshop volunteers, etc.)
• Coordinates volunteer schedules and assignment of tasks/projects
• Collaborates with school staff to support non-English speaking parents and students
• Attends monthly trainings organized by the Director of Family & Community Partnerships
• Attends regularly scheduled meetings of the Parent Engagement Advisory Team
• Trains at least two (2) groups (7-12) of parents in Common Sense Parenting (CSP) on an annual basis
• Trains at least one (1) group (5-10) of parents in People Empowering People (PEP) annually
• Maintains a variety of manual and electronic data to provide information and/or documentation; responsible for ensuring the completion and accuracy of data for school and district reporting
• Other related tasks as assigned by the Director of Family & Community Partnerships
OTHER DUTIES AND RESPONSIBILITIES
• Makes contact with the public with tact and diplomacy
• Maintain respect at all times for confidential information, e.g., home and discipline situations, medical background, and family history
• Interact positively with staff, students, and parents
• Promote good public relations by personal appearance, attitude, and conversation
KNOWLEDGE/SKILLS
• Ability to communicate ideas and directives clearly and effectively, both orally and in writing
• Effective, active listening skills
• Ability to work effectively with others
• Organizational and problem-solving skills
• Ability to work effectively with others
• Basic computer skills
• Small group instruction
• Ability to prioritize multiple tasks
• Ability to work well with students, families, and all other stakeholders
QUALIFICATIONS
• Associate's (AA) or equivalent experience required
• Experience working in schools supporting students referred
• Bilingual in Spanish preferred
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse populations.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and other relevant software.
• Valid driver's license and access to a reliable vehicle for travel to client homes.
Days: Monday - Friday with occasional nights and weekends
Reports to: Principal and/or Assistant Superintendent or Designee
Click to apply at Windham Public Schools
WINDHAM PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Windham Public Schools to ensure equal educational opportunity for all students and to prohibit unlawful discrimination because of race, color, religion, creed, age, marital status, national origin, gender, sexual preference, or physical and mental disability in the school distdistrict'scational program and activities; and to prohibit unlawful discrimination in employment because of race, color, religion, creed, age, marital status, national origin, gender; gender identity or expression, sexual preference or physical and mental disability.
COMMUNITY SUPPORT SPECIALIST, FULL-TIME, MON - FRI, 8:00 AM - 4:30 PM
Liaison job in Connecticut
We Did It Again!
InterCommunity is a 2025 Healthcare Top Workplaces Winner!
VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS - including 2025!
Join a Mission That Matters
InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone - regardless of life situation or ability to pay.
We offer same-day primary care and a wide range of behavioral health services across our community health centers in:
281 Main St., East Hartford
40 Coventry St., Hartford
828 Sullivan Ave., South Windsor
Our Addiction Services Division provides a full continuum of care, including:
Primary care integration
Residential detox and treatment
Outpatient mental health and substance use services for adults and children
Intensive outpatient programs
Employment and community support
Mobile crisis evaluations
Judicial support services
Social rehabilitation
Why Work With Us?
At InterCommunity, we believe your well-being matters - at work and beyond. That's why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.
All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.
Our Benefits Include:
Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
Voluntary vision coverage.
Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
Supplemental Life Insurance available.
401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
Career advancement opportunities in a supportive, mission-driven environment.
Summary:
The Community Support Specialist provides skill building, engagement, care coordination as part of the Community Support Team. These services are community based and involve being in client's homes and other community-based locations including various inpatient settings.
Essential Duties & Responsibilities:
Collaborate with the clinical team and their clients to identify required services by assessing the overall needs of each client.
Support client recovery by joining OP clinicians, Primary Care and participating in individual treatment sessions as necessary.
Provide linkages with various community resources. Completes all required documentation related to treatment in accordance with established procedures including but limited to court letters, gathering medical records, copying, faxing, scanning, collateral contact and appointment scheduling.
Engage clients and support ongoing attendance by completing all tracking documents and reports to support engagement.
Provide assistance during the assessment of individuals in crisis and intoxicated clients by helping to determine the need for crisis involvement or detox and facilitate the admission to detox facility.
Provides education, support and consultation to individual's families and their support system which is directed exclusively to the well being and benefit of the individual, if needed.
Performs related duties as required including transportation of clients. Must have reliable and insured vehicle
*All agency staff are required to attend all mandatory department/agency meetings and trainings
*All Residential Support Staff Employees MUST show proof of CPR Certification within 60 days of official start date.
Schedule:
Monday - Friday, 8:00 AM - 4:30 PM
Requirements
Education &/Or Experience:
A bachelor's degree or an associate degree in health or behavioral health or Recovery Support Specialist. Equivalent experience in a community health center or behavioral health setting may be considered. Experience working in a setting attending to the needs of those in recovery from mental illness and substance use/addiction.
Competencies:
Initiative
Team Player
Time Management
Decision Making
Communication Proficiency
Organization Skills
Salary Description Wage Range: $21.25 - $25.00 Hourly
Outreach Coordinator, Community Based Services
Liaison job in Middletown, CT
The Community Based Services (CBS) Outreach Coordinator is responsible for coordinating, implementing, and supporting outreach activities that connect community members-especially those who are underserved, unstably housed, or disconnected from care-with essential health and social services. This role ensures the smooth day-to-day operations of the CKP Healthcare for the Homeless sites, including the Mobile Health Units, collaborates closely with clinical and administrative teams, and strengthens partnerships with community organizations to increase access to care.
The Outreach Coordinator serves as a key liaison between the community and the CBS department, helping patients navigate services, facilitating linkage to care, supporting mobile clinic workflows, and promoting preventive health services. The ideal candidate demonstrates strong organizational, communication, and community engagement skills, with a passion for meeting people where they are.
**ROLE AND RESPONSIBILITIES**
**CKP Site Coordination:**
+ Assist in coordination of daily operations, including scheduling, site preparation, equipment needs, and provider support as needed.
+ Serve as the primary point of contact for shelter partners, community agencies, and MHU host sites to confirm logistics and troubleshoot issues.
+ Support clinical staff during delivery of services by helping with patient flow, documentation reminders, and general unit readiness.
+ Monitor CKP site supplies, equipment status, and operational needs; communicate and escalate issues to leadership as needed.
+ Assist with set-up and breakdown of mobile clinic sites, ensuring safety and organization standards are met.
**Client Outreach and Engagement:**
+ Implement strategic outreach plan for CKP based on input from leadership, providers, and staff.
+ Conduct outreach in the community, shelters, encampments, and other identified locations to connect individuals with health care, prevention services, and social supports.
+ Provide education about available Community Health Center, Inc. programs.
+ Assist clients with navigating services such as insurance eligibility, medical appointments, and linkage to internal and external programs.
+ Maintain strong rapport with clients while promoting trust, respect, and confidentiality.
**Care Coordination and Support:**
+ Assist clients in scheduling appointments, completing referrals, and coordinating transportation as needed.
+ Work collaboratively with case managers, providers, and administrative teams to ensure timely follow-up.
+ Support documentation workflows, including outreach logs, encounter notes, and data entry into the electronic health record (EHR).
**Community Partnerships and Representation:**
+ Represent the Center for Key Populations and Mobile Health Unit Program at community meetings, events, and outreach activities.
+ Build and maintain strong relationships with shelters, community partners, harm-reduction organizations, and health agencies.
+ Help identify new outreach locations and opportunities for Mobile Health Unit expansion.
**Program Support and Administration:**
+ Track outreach metrics, patient volume, service delivery data, and site-specific needs; report findings to leadership.
+ Support program planning, quality improvement initiatives, and workflow development for mobile services.
+ Participate in staff meetings, trainings, and cross-department collaboration projects.
+ Assist with social media and community promotion of mobile services when requested by leadership.
**QUALITFICATIONS AND PREFERRED SKILLS**
+ High school diploma or equivalent required; associate's degree or higher in human services, public health, social work, or related field preferred.
+ Minimum 1-2 years of experience in outreach, community engagement, case management support, or related work.
+ Valid driver's license with satisfactory driving record; ability to drive and support mobile unit operations.
+ Ability to engage respectfully with individuals experiencing homelessness, substance use, mental health needs, or chronic conditions.
+ Strong communication, organization, and documentation skills.
+ Ability to lift, set up, or assist with equipment for mobile clinic operations.
+ Proficiency in Microsoft Office; experience with electronic health records preferred.
**Core Competencies:**
+ Commitment to health equity and reducing barriers to care.
+ Ability to work independently and as part of a multidisciplinary team.
+ Cultural humility and trauma-informed engagement.
+ Flexibility, reliability, and problem-solving skills.
+ Compassionate approach with a focus on dignity and client-centered care.
**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT**
+ Work is performed in a variety of community settings including shelters, mobile clinic sites, outreach locations, and office environments.
+ Some evening, early morning, or weekend hours may be required based on community need or Mobile Health Unit schedule.
**WORK SCHEDULE DEMANDS**
Full-Time, 40 hours a week with evenings and/or weekends required based on program needs. Ability to travel to locations as deemed necessary
**Confidentiality of Information**
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
**Organization Information:**
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
**Location:**
Middletown - Weitzman Building
**City:**
Middletown
**State:**
Connecticut
**Time Type:**
Full time
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Referral Marketing / Community Liaison
Liaison job in New London, CT
This role is the liaison between the practice and our referring dental practices, schools, and other community organizations as well as the manager of our practice level social media channels. This person will possess several key qualities including having strong customer service skills, being congenial, compassionate, creative, proactive, analytical, supportive, organized, self-managed and sales-minded. This person will be an out-of-the-box thinker always looking for new ways to both make the biggest impact within our community and bring in new patients. This person will represent the practice in a positive light, embodying everything that we stand for.
Essential Job Responsibilities:
Create marketing outreach plan for referring dentists, schools, and community organizations.
Create a delivery calendar for referring dentists, schools, and community organizations and meet assigned deadlines.
Organize and participate in events and deliveries to referring dental offices developing rapport with the doctor and team members that represents the brand of our practice.
Plan, schedule, and coordinate doctor-to-doctor lunches/happy hours, Lunch & Learns, continuing education events, open houses, etc.
Make contact (via in-person delivery or mailed package) with target schools (based on information provided by Fitzco Analytics) at least once every quarter.
Attend key membership meetings with community organizations as strategically appropriate. Strategically promote our brand to these organizations for partnership opportunities (ex: social media giveaways).
Create travel schedules/routes that are the most efficient use of the business' time.
Create, procure, assemble, and deliver thoughtful, personal, and experiential gifts for our partners.
Prepare reports relating to KPIs for the organization and be prepared to present findings.
Manage marketing budget for sponsorships and other key playbook initiatives. Collaborate with the practice leadership team on what clinical and brand-focused marketing materials and messages are relevant and should be included in deliveries.
Strategic planning of community events, including planning giveaways and lead collection, post-event follow up and offers, and setting goals/measuring ROI and general results.
Collaborate with doctors, practice leadership, and Orthodontic Partners' marketing team on positive and negative feedback received from outside organizations to facilitate process/service improvement.
Prepare presentations for community partners to showcase our practice, orthodontic treatments, different ways we can collaborate, etc.
Execute data capture processes and protocols at consumer-facing events to be used in CRM and retargeting campaigns.
Schedule social media posts (Facebook, Instagram, and other new channels as they arise) in advance, scheduling ~5 posts per week to each channel. Develop and execute content strategies unique to the style and audience of each channel.
Respond to Facebook and Instagram messages in a timely manner, using professional brand voice, and handle any requests that come through these channels.
Track outreach after each interaction with partner contact information and follow-up items.
Attend regularly scheduled marketing meetings with a prepared agenda.
Responsible for managing Google review responses.
Coach and create processes for practice team to regularly collect social media content.
Assist with creating printed and digital materials for internal and external use, using Canva or similar.
Knowledge, Skills and Abilities:
Marketing/Sales experience preferred but will consider those who are marketing, sales and referral-minded
Exceptional customer service skills
Out-of-the-box thinker
Affinity of analyzing data
Detail-oriented
Exceptional communication skills, both verbal and written
Possess strong leadership qualities, highly organized, self-motivated and holds one's self accountable to high standards of excellence
Self-starter who proactively takes initiative
Proficiency in Canva preferred, but we will teach the right candidate
Education and Experience:
High School Diploma, GED or equivalent required
Proficient in Microsoft Office Suite
Marketing & sales experience is desirable, but not required if candidate is exceptional
Referral Marketing experience is highly desired
Auto-ApplyCommunity Outreach Specialist
Liaison job in Bridgeport, CT
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health's presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health's offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
Medicaid Appeals Coordinator
Liaison job in East Hartford, CT
Medicaid Appeals Coordinator needs 2+ years of grievance or appeals experience
Medicaid Appeals Coordinator requires:
College degree (minimum of Associates) or equivalent work experience
2+ years of grievance or appeals experience
Ability to effectively relate to a wide range of individuals from a diverse population.
Excellent customer service skills
Previous experience demonstrating problem-solving skills.
Strong organizational and communication skills, oral and written.
Working knowledge of Eligibility rules and processes and a willingness to gain an understanding of other operational processes
Ability to work independently.
Medicaid Appeals Coordinator duties:
Demonstrate strong understanding of Medicaid, CHIP and the Affordable Care Act
Provide detail documentation regarding the outcome and action of the review.
Send appropriate communication to client identifying outcome of review.
Maintain a copy of all outgoing letters in the designated folder
Work with consumer and other organizations to resolve issues timely, accurately and professionally.
Conduct daily monitoring and tracking of all incoming work to ensure SLAs are met. .
BH Community Health Worker- Bilingual Spanish
Liaison job in Bridgeport, CT
Join
a
Team
That
Makes
a
Difference
at
Optimus
Health
Care!
Auto-ApplyCommunity Health Worker
Liaison job in Griswold, CT
Full-time Description
UCFS is looking for candidates who are passionate about making a difference in the lives of others! We are currently seeking a full-time (40hr) Community Health Worker for our Griswold and Plainfield Health Centers to utilize personal experience and training as a trusted member of a specific community/communities to assist individuals, families, couples, and groups with engagement into accessing and utilizing community resources including health and wellness services. The Community Health Worker may work with care team members to assist individuals in meeting health goals and decreasing health disparity by increasing access to care.
ESSENTIAL RESPONSIBILITIES -
Provides peer mentoring support, information, and guidance relevant to consumer needs (social skills, substance use recovery supports, primary care, training, mentoring, behavioral health, health awareness and recreational activities, etc.)
Collaborates with behavior health, primary care, dental and other UCFS services and clients to determine care plans related to basic needs; legal, medical, and insurance. Assists clients to meet basic needs via case management, skill building and coaching.
Conducts outreach in the community to targeted groups and individuals to identify and address barriers to accessing and utilization of health and social services
Establish and facilitate communication plan, timeline and follow up
Maintain familiarity with community resources and collaborate with state and local agencies and other community based supports
Why UCFS?
Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to helping individuals, couples, and families, we encourage you to apply for this exciting opportunity.
Requirements
Minimum of Associates Degree, BA/BS preferred
UCFS offers a comprehensive benefits package including -
Flexible schedules
Competitive salaries
Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
Medical, dental and vision insurance
401(k) plan with 6% employer contribution
Paid life and disability insurance
UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable law.
Referral Marketing / Community Liaison
Liaison job in New London, CT
Job Description
This role is the liaison between the practice and our referring dental practices, schools, and other community organizations as well as the manager of our practice level social media channels. This person will possess several key qualities including having strong customer service skills, being congenial, compassionate, creative, proactive, analytical, supportive, organized, self-managed and sales-minded. This person will be an out-of-the-box thinker always looking for new ways to both make the biggest impact within our community and bring in new patients. This person will represent the practice in a positive light, embodying everything that we stand for.
Essential Job Responsibilities:
Create marketing outreach plan for referring dentists, schools, and community organizations.
Create a delivery calendar for referring dentists, schools, and community organizations and meet assigned deadlines.
Organize and participate in events and deliveries to referring dental offices developing rapport with the doctor and team members that represents the brand of our practice.
Plan, schedule, and coordinate doctor-to-doctor lunches/happy hours, Lunch & Learns, continuing education events, open houses, etc.
Make contact (via in-person delivery or mailed package) with target schools (based on information provided by Fitzco Analytics) at least once every quarter.
Attend key membership meetings with community organizations as strategically appropriate. Strategically promote our brand to these organizations for partnership opportunities (ex: social media giveaways).
Create travel schedules/routes that are the most efficient use of the business' time.
Create, procure, assemble, and deliver thoughtful, personal, and experiential gifts for our partners.
Prepare reports relating to KPIs for the organization and be prepared to present findings.
Manage marketing budget for sponsorships and other key playbook initiatives. Collaborate with the practice leadership team on what clinical and brand-focused marketing materials and messages are relevant and should be included in deliveries.
Strategic planning of community events, including planning giveaways and lead collection, post-event follow up and offers, and setting goals/measuring ROI and general results.
Collaborate with doctors, practice leadership, and Orthodontic Partners' marketing team on positive and negative feedback received from outside organizations to facilitate process/service improvement.
Prepare presentations for community partners to showcase our practice, orthodontic treatments, different ways we can collaborate, etc.
Execute data capture processes and protocols at consumer-facing events to be used in CRM and retargeting campaigns.
Schedule social media posts (Facebook, Instagram, and other new channels as they arise) in advance, scheduling ~5 posts per week to each channel. Develop and execute content strategies unique to the style and audience of each channel.
Respond to Facebook and Instagram messages in a timely manner, using professional brand voice, and handle any requests that come through these channels.
Track outreach after each interaction with partner contact information and follow-up items.
Attend regularly scheduled marketing meetings with a prepared agenda.
Responsible for managing Google review responses.
Coach and create processes for practice team to regularly collect social media content.
Assist with creating printed and digital materials for internal and external use, using Canva or similar.
Knowledge, Skills and Abilities:
Marketing/Sales experience preferred but will consider those who are marketing, sales and referral-minded
Exceptional customer service skills
Out-of-the-box thinker
Affinity of analyzing data
Detail-oriented
Exceptional communication skills, both verbal and written
Possess strong leadership qualities, highly organized, self-motivated and holds one's self accountable to high standards of excellence
Self-starter who proactively takes initiative
Proficiency in Canva preferred, but we will teach the right candidate
Education and Experience:
High School Diploma, GED or equivalent required
Proficient in Microsoft Office Suite
Marketing & sales experience is desirable, but not required if candidate is exceptional
Referral Marketing experience is highly desired
Community Outreach Specialist
Liaison job in New Haven, CT
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health's presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health's offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel