Liaison jobs in Greece, NY - 91 jobs

Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred. Responsibilities will include: Receive and address customer calls for product and installation service needs Schedule service technicians Ordering, checking in, and tracking inventory of service parts and materials Assist in the scheduling and ordering of new products Organize and maintain racks in service office for service parts Have service parts and materials organized and ready for each job as scheduled Other office duties as assigned by management Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish. Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Episcopal SeniorLife Communities Mission: We provide high-quality services from skilled nursing and restorative care to housing, assisted living, and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. Market and Outreach Coordinator Starting Pay Rate - $26.00/hour Full-Time, Monday - Friday The Outreach Coordinator is responsible for generating qualified leads, cultivating and managing relationships with referral sources, and creating/executing strategic outreach plans that drive occupancy, strengthen community partnerships, and increase awareness of Episcopal SeniorLife Communities' programs, services, and living options. This role serves as a key liaison between ESLC and the broader community to support organizational growth and mission impact. ESSENTIAL JOB FUNCTIONS Increase organizational awareness and lead generation through activities such as professional relationship building, networking, presentations, health fairs, community outreach, and events. Build and maintain strong relationships with current and new healthcare providers, social workers, senior service agencies, community organizations, and other referral partners. Distribute approved marketing collateral, including brochures, information folders, invitations, and work with the PR Manager to produce any additional promotional materials, as needed. Coordinate the monthly outreach meetings, agendas, and execution of plans with the team. Develop an outreach plan and actions to achieve plans/goals Complete monthly dashboard report Manage CRM referral source database through timely and accurate data entry and report utilization Responsible for generating leads and referrals to ensure adequate census and program utilization to meet or exceed budget targets Work with the Director of Marketing and PR & Communications Manager to identify community needs and consumer trends, and collaborate with the marketing team to develop successful program management strategies. Serve as a knowledgeable resource on ESLC services, levels of care, and community programs. Identify new referral opportunities and expand ESLC's referral network. Conduct on-site and virtual tours; provide lead management support to qualify, nurture, and convert inquiries, as needed. Requirements QUALIFICATIONS: Must have valid New York State driver's license with a clean driving record. Functional knowledge of communication devices: phone, fax, email, and internet. Excellent communication, organizational and prioritization skills. Self motivated. Proficient with Microsoft Office, especially Power Point and Publisher. Ability to take and give direction, follow up on requests. Ability to manage multiple tasks. Strong customer service focus. Provide resident- centered service. Strong team player. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors and the general public. This position may be required to provide direct care or have access to resident property or belongings. EDUCATION: Bachelor's degree in Marketing, Communications, Public Relations, Human Services, or a related field preferred; equivalent experience considered. EXPERIENCE: Experience in senior services, healthcare outreach, community relations, sales, or marketing strongly preferred.

Job DescriptionAbout Us: At Total Life, we're on a mission to support healthier aging and address mental health challenges by making high-quality, affordable emotional support services accessible to all older adults. As a behavioral health organization dedicated to older adult care, we use evidence-based practices to help clients live emotionally healthy, connected, and fulfilling lives. About This Opportunity: We're growing our in-person care team and seeking a Clinical Social Worker or Licensed Therapist to represent Total Life in the community. This unique role blends clinical practice and community engagement - you'll provide direct support to older adults through wellness assessments and initial therapy sessions at our partner residential locations, helping connect them to ongoing care. You'll serve as the compassionate, clinical face of Total Life in the field - bridging the gap between older adults and the emotional support they deserve. Primary Responsibilities: Complete initial clinical sessions and develop recommendations for ongoing therapy or support Conduct in-person wellness assessments for older adults to evaluate emotional, cognitive, and social well-being Represent Total Life in the community and serve as the local point of contact for clients, caregivers, and partners Collaborate with our virtual therapy team to ensure smooth transitions into ongoing care Maintain accurate and timely clinical documentation Participate in team meetings and contribute to improving our community-based programs Requirements Our Requirements Active LCSW, LMFT, LPC, or LMHC license in New York Must be fully licensed and able to perform without supervision Strong background in evidence-based modalities Comfortable meeting clients in community or residential settings Proof of professional liability insurance ($1M/$3M coverage) or willingness to obtain prior to hire Active NPI number Must be able to pass a criminal background check Reliable transportation and ability to travel locally to meet clients Even if you don't meet every listed qualification, we encourage you to apply. We're eager to connect with passionate clinicians who are dedicated to making a meaningful impact. Both recent graduates and experienced professionals are welcome. What Will Set You Apart Experience working with older adults or in geriatric mental health. Strong interpersonal and communication skills with a compassionate, patient-centered approach. Bilingual in English/Spanish is a plus Benefits Benefits & Compensation $70-$100/hr, plus mileage reimbursement Flexible part-time or full-time scheduling opportunities Supportive clinical and administrative team Opportunities for professional growth, leadership, and meaningful impact within a mission-driven organization Schedule Flexible availability (weekday or weekend options) How to Apply Please attach your resume and a brief note about your interest in supporting healthier aging in your community. We look forward to meeting passionate clinicians ready to make a difference. Our Commitment: Total Life is proud to be an equal opportunity employer. We value diversity, inclusion, and respect, ensuring a workplace free from discrimination and harassment.

Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in the scheduling, routing and assigning work to service technicians. Opens and update invoices, work orders as needed. Order parts as required for both service shop and field service calls. Assist with incremental repair quotes. Assists in timecard entries. Passes on lead for work to other departments. Coordinates with the CSA Department to meet their needs. Flexible to work after hours when needed to meet customer needs. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Large emphasis on supporting supervisors from all departments in timely closing of service calls. Cover absences in other positions within the Service department as needed. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Job DescriptionDescription: Outreach Specialist Rise Up Rochester Rochester, NY - On Site Full Time Non-Exempt: 40 hours (12pm to 8pm) Coordinated Care Services Inc (CCSI) seeks a talented Outreach Specialist to contribute their expertise in providing essential business services to our provider organizations and customers. CCSI is contracted by Rise Up Rochester (RUR) to provide program management services, including specialized staffing. Rise Up Rochester is a nonprofit that empowers the community to establish and maintain a nonviolent culture and provides support to crime victims. The Outreach Specialist is assigned to work on behalf of CCSI's customer and provides support within the community through mediation, tabling, and neighborhood outreach. CCSI is partnering with Rise Up Rochester to hire an Outreach Specialist. This position is employed by CCSI and working on behalf of Rise Up Rochester. In this role, you will Develop relationships with at-risk youth, young adults, and their families. Conduct neighborhood canvassing, especially in high-risk areas and after shooting. Facilitating mediations (The Hub) Partnering with RCSD schools to mentor and support youth Table at community events. Collaborating with other organizations doing community outreach. Maintain and complete documentation and reporting. Attend daily outreach debriefing meetings. Provide back-up support for Rise Up Rochester programming Performs other duties as assigned. Requirements: What you bring Highschool diploma/GED and 2 years work experience in human services, or equivalent education and work experience (see CCSI's equivalency chart) Training in areas such as solution focused trauma informed care, Restorative practice and Conflict resolution. Additional Requirements Valid Class D New York State Driver License and access to motor vehicle to meet transportation requirements of position. Satisfactory completion of required background screening Flexibility on some Saturdays & Sundays for neighborhood events. Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI's Code of Conduct and CCSI's Privacy and Security Policies, New York State regulations and Federal regulations. We Are CCSI! CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. CCSI's vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development. We Can Offer You Market competitive compensation. An award-winning Wellness@Work and employee benefits program. An organization that is committed to racial equity and anti-racist practices. Continuous professional development opportunities. A voice in shaping CCSI's ever-evolving diverse company culture. CCSI does not accept inquiries from third-party recruiters or search agencies. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Service lane assistant acts as a liaison between customers and automotive technicians, assessing vehicle issues, explaining repairs and costs, providing estimates, and scheduling service appointments. Qualifications Requirements Valid driver's license Positive, friendly demeanor Reliability Desire to grow and advance a career

Support Coordinator needs 1-2 years experience in customer-facing role through either customer or service or sales role Support Coordinator requires: 1-2 years experience in customer-facing role through either customer or service or sales role Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required. Support Coordinator duties: Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts, enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts Create and monitor strategic reporting to support the sales organization

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 158 Sawgrass Dr, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500483 Ambul Surg Ctr-Sawgrass Work Shift: UR - Rotating (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk. SCHEDULE: 7 AM-3:30 PM; 10 - 15 HOURS PER WEEK POSITION SUMMARY: Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk. SUPERVISION AND DIRECTION EXERCISED: With minimum direction and considerable latitude for independent judgment, must make complex decisions independently and assist staff and faculty in complex decision making in high stress work environment. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff. MACHINES AND EQUIPMENT USED: Standard office equipment including, but not limited to, telephone, fax machine, pneumatic tube system, copiers, personal computers, terminals, printers, scanners and credit card machines for point of service collection of co-pays. Must multi-task proficiently between Flowcast and eRecord systems. May use some clinic equipment. TYPICAL DUTIES: Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure. Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff. Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients. As designated preceptor, provides training to other staff on all aspects of department specific work including orientation to department and hospital, registration process and customer service. Acts as information resource for all departmental staff in regards to registration and work flow activities. Attends education programs for department at direction of supervisor and educates other staff. Performs other patient focused tasks, including but not limited to: assigns patient transports, disseminates tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up. Coordinate transportation for discharged or transferred patients as needed. QUALIFICATIONS: Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience. PREFERRED: Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. Medical terminology experience. The ability to type accurately. Skills related to achievement of customer satisfaction. The ability to deal calmly but efficiently with medical professionals during life threatening situations is critical. Previous experience with PICIS and Flowcast. Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

The Arc Ontario Program Services Coordinator Salary: $21.78 - $23.20 Position Overview: Join The Arc Ontario as a Program Services Coordinator and help empower individuals with developmental disabilities to live fuller, more independent lives. In this impactful role, you'll support program participants by facilitating person-centered planning, advocating for their rights, and ensuring they receive services tailored to their unique goals and interests. You'll serve as a key liaison between individuals, families, and service providers-developing, monitoring, and adjusting individualized plans to promote integration, independence, and personal growth. If you're organized, compassionate, and ready to make a lasting difference through meaningful advocacy and coordination, we'd love to have you on our team. Work Location: Canandaigua, NY Schedule: 8-4 M-F; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Acts as an agency contact/liaison for each assigned program participant. Follows up on the decisions and recommendations to ensure implementation. Meets with individuals and their team as part of service planning. Meeting sites and environments vary and can include individual's homes, community locations and/or agency facilities. Attends and provides input at case reviews, generates staff action plans in accordance to established time frames. Attends other pertinent meetings as necessary. Requirements Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements. BA/BS Degree in Psychology, Education, Social Work, Rehabilitation or related Human Services field, and over one-year experience in treating or working with people who have developmental disabilities. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.

Job Title: Jordan Health Community Health Worker Reports to: FLIPA Community Health Worker Supervisor and Jordan Health Community Health Worker Social Care Network Summary: TheNew York State Department of Healthhas established Social Care Networks (SCNs)as part of the1115 Waiver Demonstration Amendment, The SCNs aim is to enhance the delivery of social care services to Medicaid membersby coordinating efforts amongcommunity-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners. Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. This position is funded through March 2027. Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments. Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. Security Level: Shared Staff - FLIPA Duties/Responsibilities: Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems. Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found. Support deployment of NYS Social Care Network screening and referral process Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support. Facilitate referrals to appropriate community resources and healthcare providers. Collaborate with the Care Team to ensure timely follow-up and service linkage. Collaborate with treatment teams to ensure preventive services are completed and social needs are met. Use designated online referral systems and databases to track and manage client referrals. Provide care management related to social care services Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards. Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach. Participate in regular team meetings and contribute insights on client progress. Attend regular supervision, staff meetings, trainings and other meetings, as requested. Other duties as assigned Education & Experience: Minimum of High School Diploma or GED. Associate's degree in human services, Social Work or other related degree preferred. Equivalent experience in lieu of education may be considered. Minimum of 1-3 years' human services experience. Skills, Knowledge, and Abilities: Possess excellent verbal and written communication skills. Exceptional customer service skills with commitment to helping others. Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress. Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines. Capability to work cooperatively with culturally diverse clients, staff, and community service providers. Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word). NYS motor vehicle license, safe driving record and availability of personal vehicle for work. Holds self and others responsible and accountable to meet commitments. Salary Range: Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour Additional information: This position is an in-person role, embedded within Jordan Health a FLIPA member organization. This position will be located at Jordan Health in the Rochester NY area and will sometimes travel between health centers as well as into the community, with partners and for community events.

The Application and Outreach Specialist will play a vital role in Family-Centered Service Program (GROW²) by supporting individuals and families referred to through the Monroe County Department of Social Services (MCDSS) who are applying for or receiving Temporary Assistance for Needy Families (TANF), Safety Net Assistance (SNA-MOE), or other public benefits. This position focuses on reducing application barriers, facilitating access to resources, and promoting long-term financial stability. The Specialist will assist families with completing Temporary Assistance applications, gathering required documentation, attending appointments, and connecting with employment and training opportunities that support self-sufficiency. The Specialist will also serve as a bridge between MCDSS, YWCA, and community-based organizations to ensure holistic, family-centered support services. Essential Duties and Responsibilities Application Assistance & Case Management Provide individualized support to TANF-eligible families in completing and submitting Temporary Assistance applications. Assist participants with obtaining required documentation and attending scheduled appointments with MCDSS. Follow up on referrals to ensure cases remain active and families meet ongoing eligibility requirements. Maintain engagement with participants for a minimum of six months (up to nine months) to monitor progress and outcomes. Conduct home visits and/or in-person meetings as needed to ensure accessibility and continuity of care. Outreach & Engagement Collaborate with MCDSS to engage referred participants, focusing on the targeted population: Conduct proactive outreach to reduce “no-show” rates for MCDSS appointments and improve documentation compliance. Accept and process self-referrals from eligible TANF households. Resource Navigation & Referrals Connect families to local financial, employment, housing, educational, and childcare resources. Develop and maintain a working knowledge of Monroe County's community-based resources and programs. Provide warm hand-offs to partnering agencies to ensure comprehensive family support. Offer coaching and empowerment-based support to help families identify and overcome barriers to stability. Compliance & Data Collection Maintain a clear understanding of TANF, FA, Safety Net Assistance (SN), and related eligibility criteria. Ensure that all enrolled households meet program eligibility guidelines. Accurately document participant information, services provided, outcomes achieved, and follow-up actions in accordance with YWCA and MCDSS reporting requirements. Prepare regular data reports and case summaries as required by the Family-Centered Services Program. Maintain confidentiality and professionalism in all interactions with participants and partners Professional Development & Collaboration Participate in ongoing training related to trauma-informed care, job coaching, emotional support, and cultural competency. Attend YWCA and MCDSS meetings, trainings, and supervision sessions. Collaborate with YWCA team members and community partners to share resources, best practices, and referrals. Qualifications Education and Experience: Associate's degree in human services, Social Work, Psychology Minimum of two years' experience in case management, social services, workforce development, or community outreach. Familiarity with TANF, SNA-MOE, and other public assistance programs strongly preferred. Knowledge, Skills, and Abilities: Demonstrated understanding of poverty-related barriers and the social service system. Ability to engage clients using trauma-informed and strength-based approaches. Strong organizational skills and attention to detail. Ability to work independently while maintaining collaboration with team members. Excellent written, verbal, and interpersonal communication skills. Proficiency in Microsoft Office, case management databases, and virtual meeting tools. . Physical and Work Environment Requirements Must have reliable transportation and a valid NYS driver's license. Occasional evening or weekend hours may be required.

Hourly Rate: $19.00 ESSENTIAL FUNCTIONS/RESPONSIBILITIES Provides support and instruction to tenants in areas chosen by the tenant population including financial literacy, computer skills, healthy meals and snacks, kitchen safety, exercises related to encourage health and wellness, or other educational programs geared toward the frail/elderly population, and programming/activities on site and in the community. Assists Service Coordinator in developing and responsible for implementing person-centered service plans. Complete all tasks necessary to ensure health and safety of each tenant. Provide enhanced support for tenants identified as high risk. Completes daily documentation and other paperwork promptly and accurately. Attends/participates in general staff meetings, in-service training in but not limited to incident reporting, crisis intervention and how to interact productively with residents and other pertinent agency meetings/trainings. Work collaboratively with Service Coordinator/Manager and other team members. Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours that you are hired for. Safely transports people to and from activities following proper procedures when approved to drive. Ensures adequate supplies are available to support persons served. Complies with all agency policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS 18 years of age. High School Diploma or GED preferred. NYS Driver's License that meets agency policy. Ability to read and comprehend plans and documentation. Basic computer skills necessary for communication and documentation. Ability to handle multiple tasks simultaneously. Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Lifting requirement 35 lbs. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

The Healthcare Coordinator is responsible for supporting the Customized Residential Option (CRO) team in meeting the health and medical needs of the individuals that live in the homes. To support the mission, vision and values of Heritage Christian Services, Inc. Pay rate for this position: $21.00/hour - $22.20/hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting Responsibilities Perform responsibilities of direct support staff. Develop and maintain a centralized list of medical providers for each individual supported including contact information, appointment frequencies and specialty area. Support individuals with maintaining a calendar of scheduled medical appointments (and other health related activities [i.e. bloodwork]). Maintain a master calendar of medical appointments for all individuals in a shared folder accessible to the Community Habilitation/CRO leadership team. Schedule and assist individuals with medical appointments. Communicate medical information to team members, family members and clinicians as appropriate. Support individuals with monitoring expirations dates of medications and with medication refills as needed. Provide oversight/supervision to support the person with safely administering their medications (*note community habilitation staff are not to administer medications). Assure the safe transportation of individuals to and from social events, errands and other necessary appointments. Assist in supporting people who are home from program/work (or need to be picked up from program/work) with acute medical concerns. Maintain positive and consistent communication with families, medical providers and clinicians as appropriate to ensure continuity of support. Qualifications Minimum of High School diploma or high school equivalency; college experience preferred Minimum six months experience in direct support is required Must demonstrate outstanding verbal and written communication skills Demonstrated organizational skills Valid driver's license that meets Heritage Christian motor vehicle standards Physical ability to lift over 50 pounds and provide assistance to people who require assistance with transfers Our Commitment to Equity and Justice We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

Location: The Desired candidate will reside in Nassau County, Suffolk County, Brooklyn, Staten Island, Queens, Bronx, Manhattan, West Chester, or Yonkers. Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The LTSS Service Coordinator - RN Clinician is responsible for overall management of member's case within the scope of licensure; provides supervision and direction to non-RN clinicians participating in the member's case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum. How you will make an impact: * Responsible for performing telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports. * Identifies members for high risk complications and coordinates care in conjunction with the member and the health care team. * Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits. * Obtains a thorough and accurate member history to develop an individual care plan. * Establishes short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs. * The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services. * May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible. Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on the development of care management treatment plans. * May also assist in problem solving with providers, claims or service issues. * Directs and/or supervises the work of any LPN/LVN, LSW, LCSW, LMSW, and other licensed professionals other than an RN, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional assessments, as necessary, to develop, monitor, evaluate, and revise the member's care plan to meet the member's needs, and reviewing and providing input on the non-RN clinicians' performance on a regular basis. Minimum Requirements: * Requires an RN and minimum of 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background. * Current, unrestricted RN license in applicable state(s) required. Preferred Skills, Capabilities and Experiences: * MA/MS in Health/Nursing preferred. * May require state-specified certification based on state law and/or contract. * Travels to worksite and other locations as necessary. * Bilingual in Spanish, Bengali, Urdu, Punjabi, Korean, Creole highly preferred. * Prior UAS Experience Preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $42.28/hr to $63.42/hr. Locations: New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Community Advancement Specialist - Part time EXPOSURE CATEGORY III BASIC PURPOSE & SCOPE Under the direction of the Director of Organizational Advancement, this part-time position supports fundraising, advancement, marketing, and community outreach efforts for HomeCare & Hospice in the Batavia and Arcade regions. The role is highly visible and relationship-focused, serving as a consistent face of the organization in the community through meetings, events, and informal outreach with local businesses, partners, and community members. This position assists with regional advancement initiatives and events but is not the primary lead due to part-time scope. KEY RESPONSIBILITIES Community Outreach & Relationship Building Serve as a local ambassador for HomeCare & Hospice in the Batavia and Arcade areas by cultivating and maintaining positive relationships with community partners, businesses, civic groups, and residents. Proactively seek opportunities to increase awareness of HomeCare & Hospice services, mission, and impact through in-person outreach, networking, and attendance at community functions. Participate in public speaking engagements and small-group presentations, as appropriate, to promote organizational awareness and advancement initiatives. Identify opportunities to strengthen the organization's presence and reputation in the region and ensure timely follow-up. Fundraising & Advancement Support Assist with the implementation of fundraising and advancement strategies aligned with organizational goals, under supervisory direction. Support regional fundraising initiatives, campaigns, and activities, including coordination with advancement staff across departments. Provide hands-on assistance with fundraising-related tasks such as preparing mailings, tracking registrations, and supporting donor communications. As directed, process memorials and donations in fundraising software and assist with timely donor acknowledgements. Marketing & Communications Support Assist with the preparation and distribution of marketing, public relations, and promotional materials related to advancement activities. Provide local insight and content ideas that reflect the Batavia and Arcade communities. Help ensure consistent, professional messaging that reflects the organization's mission, values, and brand. Event Assistance (Non-Lead Role) Provide logistical and on-site support for advancement events in northern service areas, as assigned. Assist event leads with coordination, setup, registration support, and follow-up activities. Participate in events as a visible organizational representative, without serving as the primary point person. Administrative & Organizational Support Prepare activity summaries and reports for timely submission to the Director of Organizational Advancement. Maintain accurate records related to assigned advancement activities. Coordinate schedules and tasks related to regional advancement efforts within the limits of a part-time role. Professional & Organizational Expectations Project a professional, positive, and compassionate image of HomeCare & Hospice at all times. Adhere to organizational policies, values, and compliance requirements. Complete all required in-service education and training. Serve on agency committees or workgroups as assigned, as time permits. This description reflects the core responsibilities of a part-time position and may be adjusted to align with organizational needs and available hours. Additional duties may be assigned as appropriate. MINIMUM REQUIREMENTS: An Associate's degree from an accredited institution in business, marketing, human services, journalism/communications, or a similar field, or two years of directly related experience may be substituted for the educational requirement. One year of experience, preferably in a communications or advancement work environment. Demonstrated achievement in meeting advancement or fund-raising objectives. Demonstrated written and verbal communication skills. Computer literacy, including proficiency with Microsoft Office Suite and advancement/foundation software.

Job Description CDS Life Transitions is a world-class organization that provides opportunities for individuals with intellectual and developmental disabilities to lead independent and fulfilling lives in their community. Hybrid Scheduling Available! At CDS Life Transitions we value our Employees by offering: Paid time off for Full and Part Time Employees (including your Birthday!) Vacation time, Personal time and Sick Time Accruals! Affordable health care coverage including health, dental, vision, starting as low as $10.00/month We invest in your Health! Get paid to stay healthy through our Employee Wellness Program. Tuition Reimbursement Generous Employee referral program So much more! Apply to find out more information OVERVIEW: The Residential Intake Coordinator plays a crucial role in maintaining a high fill rate for CDS Monarch Residential Programs while exploring opportunities for new facilities to support individuals with intellectual/developmental disabilities and seniors. Key responsibilities include thorough review and processing of applications, leading the Intake Committee and its membership, and collaborating with Care Managers, and other agencies to effectively promote CDS Monarch Residential Programs. RESPONSIBILITIES: Screens applications for all services and contacts care managers to set up intake committee meetings. Maintains waitlists for residential services and actively markets program opportunities to potential customers Completes written summary for each individual and maintains summary information for future review. Completes DDP1, DDP2's Participant Change Form, Authorization request form for Day Habilitation and residential program admissions, transfers and discharges. Obtains prior approval from DDRO Residential Coordinator for admissions and transfers. Ensures that each residential site maintains its required fill rate. Completes/Coordinates tours at residential sites for applicants that are interested in CDS Monarch services. Identifies potential candidates for each site and ensures applicable visits and trials are completed timely when a vacancy occurs. Ensures staff are completing visitation summaries for each individual being considered for vacancies. Completes pre-admission meetings with the required intake and internal transfer candidate's paperwork. Responsible for writing and updating intake/discharge policies and procedures. Completes and submits weekly intake reports and monthly Scorecard data to the Director of Community Operations. Attends Vacancy Management meetings monthly at DDRO. Liaison for DDRO (overcapacity, temporary placements, residential placement coordinator) Coordinates marketing for CDS Monarch to include open houses, written communication, in-person events, social media use, and other avenues as appropriate Sets up and assists management with maintaining administrative charts Works with DDRO for new program developments, expansions, and grant renewals. Liaison for DDRO (temporary placements, Residential Placement Coordinator, Deputy Director, etc.) Attends agency committees as requested. Performs all other necessary duties relevant to the position as requested by the supervisor ESSENTIAL ACADEMIC AND EXPERIENCE REQUIREMENTS: Bachelor's degree in Education, Social Work, Psychology, or Human Services related field with at least two years' experience with developmental or intellectual disabilities Previous experience with intake not required but preferred. Must possess a valid NYS driver's license and meet CDS Monarch Vehicle Operator Requirements. Must have reliable vehicle to transport service recipients. Ability to work independently and motivate others. Ability to communicate effectively, both orally and in writing. Ability to lift at least 50 lbs. dead weight. Maintain all required certifications/training by State regulations and CDS Monarch policy. CORPORATE QUALIFICATIONS: Adhere to all CDS Monarch policies and procedures. Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards. Attend mandatory Education and Training modules as scheduled, obtains, and maintains required certifications. Act as a professional representative of CDS Monarch in regards to appearance, behavior, temperament, communication, language, and dress. Perform all other duties relevant to the position as assigned by supervisor. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. CDS Life Transitions is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************

We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a full-time Community Outreach Specialist. The Community Outreach Specialist's role is to connect with the community and assist pet caretakers in need through various internal and external programs. This position will also play an integral role in addressing the needs of Rochester's free-roaming cat population through education and collaboration with various community cat TNVR organizations. Schedule: Tuesday - Friday 7:30 AM - 4:30 PM, Saturday 8 AM - 5 PM Essential Job Duties: Supports pet caretakers in times of crisis and transition by referring to appropriate community programs for support (Spay/Neuter Program, HOME, TNVR, Pet Food Pantry) or external social service agencies. Oversees pet pantry order fulfillment, collaborates with partner organizations, facilitates the network of Little Free Pet Pantries, and represents the program at off-site events. Communicates with clients requesting the Mary Ellen Crisis Boarding Program. Schedules intakes and returns with the Admissions department. Provides updates and support to clients while their pets are in Lollypop Farm's care. Engages directly with pet owners in their communities to address concerns and provide support based on referrals from the Intake Department, Humane Law Enforcement, and other partners. Builds connections with pet caretakers by engaging, understanding, and communicating effectively to help them access the resources and support they need. In collaboration with the Community Outreach Manager, builds capacity for a community cat program in support of individuals and animal welfare groups working in this space. Schedules TNVR appointments. Assists veterinary resource coordinators with SNIP (scheduling, intake, and discharge) on an as-needed basis and connects clients with veterinary resources/HOME. Assists with planning and executing high-volume community outreach events/vaccine clinics. Coordinates and mobilizes volunteers to support program activities. Enters and monitors program data to produce reliable statistics for program evaluation. Observes all safety rules and regulations for self and others Maintains good housekeeping Carries out responsibilities in accordance with the company's policies and applicable state and federal laws Performs other duties as required Requirements Education & Experience: High School diploma or equivalent education. Experience in a human services, social work, or support role is strongly preferred. Experience collaborating with staff or volunteers is a plus. Two years of animal experience is strongly preferred. A combination of education and experience will be considered if aligned with the position. Skills: Highly organized with strong communication and record-keeping skills. Strong interpersonal skills with a positive, dynamic, engaging personality. Skilled in delivering compassionate, clear, concise, accurate, and timely communications. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize tasks and adapt to change. Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during the shift, move throughout the building, and lift up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position. Must Align with the Company Mission, Vision and Core Values: Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Vision: A just and compassionate world for all animals. Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work - voluntarily offering time or money, no matter the amount - to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves. Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals. Flexibility: We are willing and comfortable adapting to new circumstances and conditions. Commitment: We are steadfast in our efforts to achieve our mission. Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified. Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community. Respect: We are considerate and show professional regard for all aspects of our work. Commitment to Diversity At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging. EOE/ADA Salary Description $19 - 22/hr., commensurate based on experience

Requirements QUALIFICATIONS: Must have valid New York State driver's license with a clean driving record. Functional knowledge of communication devices: phone, fax, email, and internet. Excellent communication, organizational and prioritization skills. Self motivated. Proficient with Microsoft Office, especially Power Point and Publisher. Ability to take and give direction, follow up on requests. Ability to manage multiple tasks. Strong customer service focus. Provide resident- centered service. Strong team player. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors and the general public. This position may be required to provide direct care or have access to resident property or belongings. EDUCATION: Bachelor's degree in Marketing, Communications, Public Relations, Human Services, or a related field preferred; equivalent experience considered. EXPERIENCE: Experience in senior services, healthcare outreach, community relations, sales, or marketing strongly preferred.

The Application and Outreach Specialist will play a vital role in Family-Centered Service Program (GROW²) by supporting individuals and families referred to through the Monroe County Department of Social Services (MCDSS) who are applying for or receiving Temporary Assistance for Needy Families (TANF), Safety Net Assistance (SNA-MOE), or other public benefits. This position focuses on reducing application barriers, facilitating access to resources, and promoting long-term financial stability. The Specialist will assist families with completing Temporary Assistance applications, gathering required documentation, attending appointments, and connecting with employment and training opportunities that support self-sufficiency. The Specialist will also serve as a bridge between MCDSS, YWCA, and community-based organizations to ensure holistic, family-centered support services. Essential Duties and Responsibilities Application Assistance & Case Management Provide individualized support to TANF-eligible families in completing and submitting Temporary Assistance applications. Assist participants with obtaining required documentation and attending scheduled appointments with MCDSS. Follow up on referrals to ensure cases remain active and families meet ongoing eligibility requirements. Maintain engagement with participants for a minimum of six months (up to nine months) to monitor progress and outcomes. Conduct home visits and/or in-person meetings as needed to ensure accessibility and continuity of care. Outreach & Engagement Collaborate with MCDSS to engage referred participants, focusing on the targeted population: Conduct proactive outreach to reduce “no-show” rates for MCDSS appointments and improve documentation compliance. Accept and process self-referrals from eligible TANF households. Resource Navigation & Referrals Connect families to local financial, employment, housing, educational, and childcare resources. Develop and maintain a working knowledge of Monroe County's community-based resources and programs. Provide warm hand-offs to partnering agencies to ensure comprehensive family support. Offer coaching and empowerment-based support to help families identify and overcome barriers to stability. Compliance & Data Collection Maintain a clear understanding of TANF, FA, Safety Net Assistance (SN), and related eligibility criteria. Ensure that all enrolled households meet program eligibility guidelines. Accurately document participant information, services provided, outcomes achieved, and follow-up actions in accordance with YWCA and MCDSS reporting requirements. Prepare regular data reports and case summaries as required by the Family-Centered Services Program. Maintain confidentiality and professionalism in all interactions with participants and partners Professional Development & Collaboration Participate in ongoing training related to trauma-informed care, job coaching, emotional support, and cultural competency. Attend YWCA and MCDSS meetings, trainings, and supervision sessions. Collaborate with YWCA team members and community partners to share resources, best practices, and referrals. Qualifications Education and Experience: Associate's degree in human services, Social Work, Psychology Minimum of two years' experience in case management, social services, workforce development, or community outreach. Familiarity with TANF, SNA-MOE, and other public assistance programs strongly preferred. Knowledge, Skills, and Abilities: Demonstrated understanding of poverty-related barriers and the social service system. Ability to engage clients using trauma-informed and strength-based approaches. Strong organizational skills and attention to detail. Ability to work independently while maintaining collaboration with team members. Excellent written, verbal, and interpersonal communication skills. Proficiency in Microsoft Office, case management databases, and virtual meeting tools. . Physical and Work Environment Requirements Must have reliable transportation and a valid NYS driver's license. Occasional evening or weekend hours may be required.