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Become A Liaison

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Working As A Liaison

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $50,000

    Average Salary

What Does A Liaison Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Liaison

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Liaison Career Paths

Liaison
Team Leader Manager Office Manager
Practice Manager
9 Yearsyrs
Team Leader Supervisor Office Manager
Business Office Manager
7 Yearsyrs
Team Leader Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Consultant Manager Service Manager
Service Director
9 Yearsyrs
Consultant Manager Office Manager
Administrative Manager
6 Yearsyrs
Consultant Project Manager
Project Director
8 Yearsyrs
Account Executive Sales Specialist Assistant Manager
Center Manager
6 Yearsyrs
Account Executive Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Account Executive Supervisor Assistant Director
Center Director
7 Yearsyrs
Specialist Executive Assistant General Manager
Regional Director
9 Yearsyrs
Specialist Sales Specialist Account Manager
Client Services Manager
7 Yearsyrs
Specialist Administrator Case Manager
Patient Care Manager
5 Yearsyrs
Executive Assistant Project Manager President
Board Of Directors Member
8 Yearsyrs
Executive Assistant Project Manager Program Director
Clinical Director
9 Yearsyrs
Social Worker Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Social Worker Therapist Clinical Coordinator
Nurse Manager
9 Yearsyrs
Social Worker Clinical Coordinator Registered Nurse Supervisor
Unit Manager
6 Yearsyrs
Administrator Operations Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Administrator Registered Nurse Supervisor Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Leader Assistant Store Manager Assistant Property Manager
Resident Manager
5 Yearsyrs
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Liaison Demographics

Gender

Female

51.4%

Male

36.4%

Unknown

12.3%
Ethnicity

White

61.2%

Hispanic or Latino

15.5%

Black or African American

12.0%

Asian

7.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

52.7%

French

11.5%

Chinese

4.6%

Mandarin

4.1%

German

4.0%

Portuguese

3.6%

Italian

3.1%

Japanese

3.1%

Arabic

2.8%

Russian

2.2%

Korean

1.5%

Hindi

1.3%

Cantonese

1.2%

Hebrew

1.0%

Urdu

0.7%

Carrier

0.7%

Tagalog

0.6%

Vietnamese

0.5%

Polish

0.4%

Gujarati

0.4%
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Liaison Education

Schools

University of Phoenix

26.8%

Strayer University

5.0%

Michigan State University

4.7%

Pennsylvania State University

4.6%

Florida State University

4.6%

New York University

4.3%

Liberty University

3.9%

University of Maryland - University College

3.9%

Arizona State University

3.8%

Ashford University

3.7%

Walden University

3.7%

University of Florida

3.7%

American University

3.6%

Webster University

3.6%

Community College of the Air Force

3.5%

Capella University

3.4%

University of Texas at Austin

3.4%

Grand Canyon University

3.3%

University of South Florida

3.3%

Temple University

3.3%
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Majors

Business

27.0%

Psychology

7.2%

Communication

5.8%

Nursing

5.7%

Criminal Justice

5.2%

Social Work

5.0%

Management

4.7%

Political Science

4.2%

Accounting

4.0%

Education

3.8%

Marketing

3.8%

Health Care Administration

3.6%

Finance

3.1%

English

2.8%

Human Resources Management

2.7%

Law

2.4%

Sociology

2.3%

Liberal Arts

2.3%

Computer Science

2.1%

Biology

2.1%
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Degrees

Bachelors

41.6%

Masters

23.2%

Other

18.1%

Associate

8.3%

Certificate

3.9%

Doctorate

3.5%

Diploma

1.0%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$50,000
View Detailed Salary Report
$29,000
Min 10%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$86,000
Max 90%
Best Paying Company
Change Healthcare
Highest Paying City
San Francisco, CA
Highest Paying State
Washington
Avg Experience Level
2.7 years
How much does a Liaison make at top companies?
The national average salary for a Liaison in the United States is $50,170 per year or $24 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $86,000.

Real Liaison Salaries

Job Title Company Location Start Date Salary
Liason To National Foundation Boards/Board Develop Open Society Institute New York, NY Jan 03, 2014 $200,352
International Liaison, Global Mobility Systems Bus The Boeing Company Washington, UT Jan 03, 2013 $165,000 -
$217,000
International Business Protocol Liaison Port of Seattle Seattle, WA Nov 03, 2016 $141,586 -
$160,000
International Negotiations Liaison Liberty Petroleum Corporation Phoenix, AZ Jun 17, 2016 $139,880 -
$190,000
Gtld Registry Liaison Internet Corporation for Assigned Names and Number Los Angeles, CA Aug 13, 2014 $137,000
Pathology Diagnostics Liaison Bristol-Myers Squibb Company Plainsboro, NJ Oct 17, 2016 $130,000
International Agency Liaison Intellectual Ventures Management LLC Bellevue, WA Sep 12, 2015 $125,570 -
$163,000
UAT Liaison Creehan & Company Corporation Canonsburg, PA Sep 19, 2016 $120,000
SR. Liaison-International Technology, Bilingual Alsac/St. Jude Children's Research Hospital Memphis, TN Dec 24, 2015 $117,437
IT Audit & Security Liaison Commerzbank AG-New York Branch New York, NY Dec 09, 2013 $95,000
China Research Liaison Teng Yue Partners, L.P. New York, NY Oct 19, 2016 $94,640
Pathology Diagnostics Liaison The Medical Affairs Company LLC Chicago, IL Sep 14, 2016 $92,248 -
$140,000
Financial Operations Liaison Pertech Industries, Inc. WY Mar 01, 2013 $90,184
Pathology Diagnostics Liaison The Medical Affairs Company Chicago, IL Aug 31, 2016 $90,000 -
$140,000
Scientific Liaison NIXS Corporation Kansas City, KS Sep 11, 2015 $87,963
Learning Design Liaison Saint Leo University Saint Leo, FL Mar 15, 2015 $86,965
Industrie Liaison Tesla Motors, Inc. Fremont, CA Aug 17, 2016 $70,000 -
$80,000
Banner User Liaison Ellucian Company LP Nashville, TN Oct 11, 2015 $65,000
Technical Liaison IBM India Private Limited Overland Park, KS Jan 07, 2016 $64,641
Accountancy Department Industry Liaison Research Foundation of Cuny New York, NY Sep 10, 2015 $64,189
Technical Liaison IBM India Private Limited Dallas, TX Jun 08, 2016 $64,043 -
$68,806
Technical Liaison IBM India Private Limited Overland Park, KS Jun 17, 2015 $61,050 -
$62,608
Ezcorp Foundation Program Liaison Texas Ezpawn, L.P. Austin, TX Nov 01, 2014 $60,000
Scientific Liaison Sigma-Aldrich Inc. Saint Louis, MO Sep 14, 2015 $59,613 -
$75,000

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Top Skills for A Liaison

  1. Procedures
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Developed expediting procedures for retrograde cargo transiting the aerial port for the various Defense Logistics Agency depots repair facilities.
  • Provided customer service and developed manual to provide consistent, superior service, increasing positive customer feedback.
  • Provided classroom instructions to Viacom Technical Support agents on Viacom specific application usage, problem determination, and support procedures.
  • Supervised the transportation of the facility youth to their scheduled family/criminal court hearings.
  • Handled all team inquiries for additional information and documentation in compliance with company policies, underwriting guidelines, and lending-program requirements.

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Top 10 Best States for Liaisons

  1. District of Columbia
  2. Connecticut
  3. Alaska
  4. Tennessee
  5. Nevada
  6. Pennsylvania
  7. Oregon
  8. Vermont
  9. Washington
  10. Maine
  • (120 jobs)
  • (148 jobs)
  • (18 jobs)
  • (187 jobs)
  • (72 jobs)
  • (542 jobs)
  • (116 jobs)
  • (36 jobs)
  • (234 jobs)
  • (36 jobs)

Top Liaison Employers

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Jobs From Top Liaison Employers

Liaison Videos

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French Pronunciation Lesson - Compulsory Liaison - Prononciation

A Day In The Life of A Medical Science Liaison

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