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Become A Liaison

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Working As A Liaison

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $58,605

    Average Salary

What Does A Liaison Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Liaison

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Liaison Videos

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Liaison Career Paths

Liaison
Project Coordinator Assistant Director Nursing Director
Administrative Director
8 Yearsyrs
Account Manager Sales Manager Office Manager
Administrative Manager
6 Yearsyrs
Project Coordinator Program Director Coach
Assistant Principal
10 Yearsyrs
Program Director Adjunct Instructor Chairperson
Board Of Directors Member
8 Yearsyrs
Account Manager Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Program Coordinator Assistant Director
Center Director
7 Yearsyrs
Project Manager Program Manager Operations Director
Chief Operating Officer
12 Yearsyrs
Program Coordinator Project Coordinator Account Manager
Client Services Manager
7 Yearsyrs
Operations Manager Program Manager Program Director
Clinical Director
9 Yearsyrs
Program Director Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Business Analyst Information Technology Project Manager Program Manager
Deputy Director
9 Yearsyrs
General Manager Account Executive Admissions Representative
Director Of Admissions
7 Yearsyrs
Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Business Analyst Senior Project Manager Program Director
Education Director
7 Yearsyrs
General Manager Specialist Case Manager
Medical Case Manager
8 Yearsyrs
Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Project Manager Information Technology Project Manager
Program Manager
8 Yearsyrs
Program Manager Senior Project Manager
Project Director
8 Yearsyrs
Operations Manager General Manager
Regional Director
9 Yearsyrs
Program Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
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Do you work as a Liaison?

Liaison Demographics

Gender

Female

57.0%

Male

40.5%

Unknown

2.5%
Ethnicity

White

61.0%

Hispanic or Latino

15.4%

Black or African American

11.8%

Asian

7.9%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

51.1%

French

12.3%

Chinese

4.6%

Mandarin

4.6%

German

4.6%

Portuguese

3.5%

Japanese

3.2%

Italian

2.9%

Arabic

2.4%

Russian

2.1%

Korean

1.5%

Hindi

1.3%

Cantonese

1.1%

Carrier

0.9%

Hebrew

0.8%

Tagalog

0.8%

Urdu

0.7%

Vietnamese

0.6%

Gujarati

0.5%

Swahili

0.4%
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Liaison Education

Schools

University of Phoenix

23.8%

Michigan State University

5.5%

Liberty University

5.3%

Strayer University

5.0%

Community College of the Air Force

4.4%

Florida State University

4.3%

Ashford University

4.2%

Webster University

4.1%

Walden University

4.0%

University of Maryland - University College

3.9%

University of Florida

3.9%

Pennsylvania State University

3.9%

George Washington University

3.6%

Grand Canyon University

3.6%

University of Central Florida

3.5%

Capella University

3.5%

Temple University

3.4%

New York University

3.4%

American University

3.3%

Syracuse University

3.2%
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Majors

Business

26.9%

Psychology

7.2%

Communication

6.0%

Nursing

5.2%

Criminal Justice

5.0%

Management

4.9%

Social Work

4.8%

Education

4.2%

Political Science

4.1%

Marketing

4.0%

Accounting

3.9%

Health Care Administration

3.4%

English

3.0%

Finance

2.9%

Human Resources Management

2.8%

Law

2.7%

Liberal Arts

2.3%

Elementary Education

2.3%

Sociology

2.3%

Computer Science

2.2%
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Degrees

Bachelors

40.3%

Masters

24.3%

Other

18.7%

Associate

7.7%

Certificate

4.0%

Doctorate

3.9%

Diploma

0.8%

License

0.3%
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Liaison Videos

Client Liaison - Feed The Rhythm

French Pronunciation Lesson - Compulsory Liaison - Prononciation

A Day In The Life of A Medical Science Liaison

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Real Liaison Salaries

Job Title Company Location Start Date Salary
Liason To National Foundation Boards/Board Develop Open Society Institute New York, NY Jan 03, 2014 $200,352
International Liaison, Global Mobility Systems Bus The Boeing Company Washington, UT Jan 03, 2013 $165,000 -
$217,000
International Business Protocol Liaison Port of Seattle Seattle, WA Nov 03, 2016 $141,586 -
$160,000
International Negotiations Liaison Liberty Petroleum Corporation Phoenix, AZ Jun 17, 2016 $139,880 -
$190,000
Gtld Registry Liaison Internet Corporation for Assigned Names and Number Los Angeles, CA Aug 13, 2014 $137,000
Pathology Diagnostics Liaison Bristol-Myers Squibb Company Plainsboro, NJ Oct 17, 2016 $130,000
International Agency Liaison Intellectual Ventures Management LLC Bellevue, WA Sep 12, 2015 $125,570 -
$163,000
UAT Liaison Creehan & Company Corporation Canonsburg, PA Sep 19, 2016 $120,000
SR. Liaison-International Technology, Bilingual Alsac/St. Jude Children's Research Hospital Memphis, TN Dec 24, 2015 $117,437
Pathology Diagnostics Liaison The Medical Affairs Company LLC Chicago, IL Sep 14, 2016 $92,248 -
$140,000
Financial Operations Liaison Pertech Industries, Inc. WY Mar 01, 2013 $90,184
Pathology Diagnostics Liaison The Medical Affairs Company Chicago, IL Aug 31, 2016 $90,000 -
$140,000
Scientific Liaison NIXS Corporation Kansas City, KS Sep 11, 2015 $87,963
Learning Design Liaison Saint Leo University Saint Leo, FL Mar 15, 2015 $86,965
Thailand Business Liaison EPC Consultants Inc. San Francisco, CA Oct 31, 2016 $83,533
FAB 6 Factory Network Liaison Micron Technology, Inc. Boise, ID Sep 21, 2013 $83,000
Liaison-International Field Operations Global Peace Foundation Mountlake Terrace, WA Feb 19, 2016 $70,720
Industrie Liaison Tesla Motors, Inc. Fremont, CA Aug 17, 2016 $70,000 -
$80,000
Supply Chain Advisor-Demand/Supply Liaison Dell Products LP Round Rock, TX Jul 13, 2016 $66,369
Banner User Liaison Ellucian Company LP Nashville, TN Oct 11, 2015 $65,000
Technical Liaison IBM India Private Limited Overland Park, KS Jan 07, 2016 $64,641
Accountancy Department Industry Liaison Research Foundation of Cuny New York, NY Sep 10, 2015 $64,189
Technical Liaison IBM India Private Limited Dallas, TX Jun 08, 2016 $64,043 -
$68,806
Technical Liaison IBM India Private Limited Overland Park, KS Jun 17, 2015 $61,050 -
$62,608

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Top Skills for A Liaison

  1. Procedures
  2. Personnel
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Developed drop-shipment procedures to speed delivery from international vendors.
  • Provide technical instructions for personnel; effectively interpret technical information contained in engineering drawings, specifications and maintenance and overhaul manuals.
  • Provided classroom instructions to Viacom Technical Support agents on Viacom specific application usage, problem determination, and support procedures.
  • Advanced communication and relationship building skills along with driving operations process improvement measurably increased customer service and sales partner satisfaction statistics.
  • Supervised several data entry clerks, responsible for maintaining and reporting hourly production.

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Top 10 Best States for Liaisons

  1. District of Columbia
  2. Connecticut
  3. Alaska
  4. Tennessee
  5. Nevada
  6. Pennsylvania
  7. Oregon
  8. Vermont
  9. Washington
  10. Maine
  • (120 jobs)
  • (148 jobs)
  • (18 jobs)
  • (187 jobs)
  • (72 jobs)
  • (542 jobs)
  • (116 jobs)
  • (36 jobs)
  • (234 jobs)
  • (36 jobs)

Top Liaison Employers

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Jobs From Top Liaison Employers

Liaison Videos

Client Liaison - Feed The Rhythm

French Pronunciation Lesson - Compulsory Liaison - Prononciation

A Day In The Life of A Medical Science Liaison

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