How to hire a liaison

How to hire a liaison, step by step

Here's a step-by-step liaison hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a liaison job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new liaison
• Step 8: Go through the hiring process checklist

What does a liaison do?

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1. Identify your hiring needs

   The liaison hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A liaison's background is also an important factor in determining whether they'll be a good fit for the position. For example, liaisons from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of liaison salaries for various roles:

   Type of Liaison	Description	Hourly rate
   Liaison	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$14-45
   Support Services Coordinator	Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings... Show more	$12-26
   Case Management Coordinator	The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies... Show more	$15-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Home Health
   • Rehabilitation
   • Social Work
   • Patient Care
   • Veterans
   • Mental Health
   • PowerPoint
   • Community Resources
   • Business Development
   • Technical Assistance
   • Discharge Planning
   • Professional Development

   Check all skills

   Responsibilities:

   • Manage and increase social activity of the WVUncovered twitter account.
   • Manage and create original content for all social media platforms (twitter, instagram, tumblr).
   • Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
   • Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
   • Perform assessments on ICU patients and market to many members of the health care team.
   • Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.

   More liaison duties

3. Make a budget

   Including a salary range in your liaison job description helps attract top candidates to the position. A liaison salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a liaison in South Carolina may be lower than in Washington, and an entry-level liaison usually earns less than a senior-level liaison. Additionally, a liaison with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average liaison salary

   $53,737yearly

   $25.84 hourly rate

   ---

   Entry-level liaison salary

   $30,000 yearly salary

   Updated December 5, 2025

   Average liaison salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$83,350	$40
   2	California	$73,995	$36
   3	Washington	$70,831	$34
   4	Virginia	$64,060	$31
   5	New York	$62,447	$30
   6	Texas	$61,245	$29
   7	Connecticut	$61,225	$29
   8	Nevada	$60,305	$29
   9	Illinois	$58,901	$28
   10	Arizona	$58,387	$28
   11	Oregon	$58,173	$28
   12	Maryland	$57,675	$28
   13	Pennsylvania	$57,041	$27
   14	North Carolina	$55,342	$27
   15	Kansas	$55,222	$27
   16	Florida	$55,098	$26
   17	Tennessee	$52,124	$25
   18	Massachusetts	$48,556	$23
   19	Ohio	$47,331	$23
   20	Maine	$46,524	$22

   Average liaison salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$138,072	$66.38
   2	Bristol-Myers Squibb	$128,762	$61.90	9
   3	National Medical Association	$125,646	$60.41
   4	D.A. Davidson Companies	$124,034	$59.63
   5	MongoDB	$121,515	$58.42
   6	Children's Hospital New Orleans	$119,304	$57.36
   7	City National Bank	$117,327	$56.41
   8	Barclays	$116,847	$56.18
   9	American Red Cross	$116,272	$55.90	1
   10	Artisan Partners	$116,256	$55.89
   11	Sharecare	$114,853	$55.22	2
   12	American Society of Clinical Oncology	$112,519	$54.10
   13	Community College System of New Hampshire	$112,349	$54.01	3
   14	Micron Technology	$111,480	$53.60
   15	U.S. Pharmacopeia	$111,090	$53.41
   16	University of Maryland Medical System	$110,519	$53.13	6
   17	Berkshire Medical Center	$108,397	$52.11
   18	Hoffmann-LA Roche Inc	$107,545	$51.70
   19	Medtronic	$107,290	$51.58	3
   20	Revance Therapeutics	$106,514	$51.21

4. Writing a liaison job description

   A liaison job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a liaison job description:

   Liaison job description example

   Now offering a $10,000 bonus!

   Tremendous professional abilities

   Life-changing results

   BE THE CONNECTION.

   In your role as a rehab liaison, you’ll have the opportunity to be the connection between your strong professional abilities and exceptional patient care that sets the standard. Apply your outstanding skills and knowledge in a different, more meaningful way. Make the most of your unique combination of talent, passion and ambition with national post-acute care leader Encompass Health.

   What Makes Encompass Health Careers Different—and Better:

   Working at Encompass Health means being part of something special: A team that is passionate about making an impact on patients’ lives each day. Unlike the typical hospital setting, Encompass Health offers you the unique opportunity to walk alongside patients on their road to recovery from stroke, spinal cord injuries, neurological disorders, joint replacements, multiple trauma and cardiac/pulmonary conditions. As you help patients achieve goals and regain independence, you can form significant relationships with them and celebrate the successes they experience along the way.

   Our culture of compassion and collaboration is founded on more than just the care we provide our patients; it is expressed in the values we live. We encourage and empower each employee to keep learning and growing by providing the resources to deliver a better way to care. At Encompass Health, you’ll find something decidedly different and more satisfying: A career that is challenging, inspiring and rewarding. Maximize your talent and join a team that is committed to setting the standard for better healthcare with this engaging opportunity:

   REHAB LIAISON

   Here is your opportunity to channel the full extent of your knowledge, skills, ambition, and experience on a daily basis. Inspire our patients to progress each day as you:

   • Develop census as defined by targeted goals of the business plan.

   • Build referral relationships within an assigned geographic territory, emphasizing face-to-face contact.

   • Assist with coordination of the referral-to-admission process.

   • Represent our company in community-related activities.

   • Use territory market analysis data to identify potential new business opportunities.

   • Recognize barriers to admission, respond appropriately and follow up on admissions variables.

   • Provide in-services and professional presentations for referral sources, community groups and others regarding our services, programs, and outcomes.

   Credentials:

   • An extensive understanding of healthcare operations, legal guidelines, competitive analysis and marketplace trends.

   • Bachelor’s degree or equivalent professional experience preferred.

   • Two or more years of experience as a clinician or tech within a healthcare environment preferred.

   • One or more years of experience as a nurse liaison or successful sales experience within a healthcare setting preferred.

   • Current state professional licensure essential.

   • Current CPR certification preferred.

   • CRRN preferred.

   • Current driver’s license in state of employment and acceptable driving record required.

   Enjoy competitive compensation and benefits that start on day one, including:

   • Benefits that begin when you do.

   • Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.

   • Generous paid time off that increases with tenure.

   • Tuition reimbursement and continuing education opportunities.

   • Company-matching 401(k) and employee stock-purchase plans.

   • Flexible spending and health savings accounts.

   About Us:

   Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals and offer home health and hospice care in 36 states as well as Puerto Rico. Following the Encompass Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what’s right, focus on the positive, and remain stronger together.

   Realize the powerful difference you can make. Take this opportunity to join our team.

   Equal Opportunity Employer

   
   
   Address: 515 Ray C. Hunt Drive, Charlottesville 22903
   Shift: Day Job
   Schedule: Full-time

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right liaison for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your liaison job on Zippia to find and recruit liaison candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with liaison candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new liaison

   Once you've selected the best liaison candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a liaison?