Liaison job description

Now offering a $10,000 bonus!

Tremendous professional abilities

Life-changing results

BE THE CONNECTION.

In your role as a rehab liaison, you’ll have the opportunity to be the connection between your strong professional abilities and exceptional patient care that sets the standard. Apply your outstanding skills and knowledge in a different, more meaningful way. Make the most of your unique combination of talent, passion and ambition with national post-acute care leader Encompass Health.

What Makes Encompass Health Careers Different—and Better:

Working at Encompass Health means being part of something special: A team that is passionate about making an impact on patients’ lives each day. Unlike the typical hospital setting, Encompass Health offers you the unique opportunity to walk alongside patients on their road to recovery from stroke, spinal cord injuries, neurological disorders, joint replacements, multiple trauma and cardiac/pulmonary conditions. As you help patients achieve goals and regain independence, you can form significant relationships with them and celebrate the successes they experience along the way.

Our culture of compassion and collaboration is founded on more than just the care we provide our patients; it is expressed in the values we live. We encourage and empower each employee to keep learning and growing by providing the resources to deliver a better way to care. At Encompass Health, you’ll find something decidedly different and more satisfying: A career that is challenging, inspiring and rewarding. Maximize your talent and join a team that is committed to setting the standard for better healthcare with this engaging opportunity:

REHAB LIAISON

Here is your opportunity to channel the full extent of your knowledge, skills, ambition, and experience on a daily basis. Inspire our patients to progress each day as you:

• Develop census as defined by targeted goals of the business plan.

• Build referral relationships within an assigned geographic territory, emphasizing face-to-face contact.

• Assist with coordination of the referral-to-admission process.

• Represent our company in community-related activities.

• Use territory market analysis data to identify potential new business opportunities.

• Recognize barriers to admission, respond appropriately and follow up on admissions variables.

• Provide in-services and professional presentations for referral sources, community groups and others regarding our services, programs, and outcomes.

Credentials:

• An extensive understanding of healthcare operations, legal guidelines, competitive analysis and marketplace trends.

• Bachelor’s degree or equivalent professional experience preferred.

• Two or more years of experience as a clinician or tech within a healthcare environment preferred.

• One or more years of experience as a nurse liaison or successful sales experience within a healthcare setting preferred.

• Current state professional licensure essential.

• Current CPR certification preferred.

• CRRN preferred.

• Current driver’s license in state of employment and acceptable driving record required.

Enjoy competitive compensation and benefits that start on day one, including:

• Benefits that begin when you do.

• Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.

• Generous paid time off that increases with tenure.

• Tuition reimbursement and continuing education opportunities.

• Company-matching 401(k) and employee stock-purchase plans.

• Flexible spending and health savings accounts.

About Us:

Helping patients regain hope and independence, Encompass Health is a national leader in post-acute care. We operate rehabilitation hospitals and offer home health and hospice care in 36 states as well as Puerto Rico. Following the Encompass Way, we are driven by our core values: We proudly set the standard, lead with empathy, do what’s right, focus on the positive, and remain stronger together.

Realize the powerful difference you can make. Take this opportunity to join our team.

Equal Opportunity Employer

Address: 515 Ray C. Hunt Drive, Charlottesville 22903
Shift: Day Job
Schedule: Full-time

The Retirement Liaison is an expert on the Retirement process for a bswift client. They are focused on engaging with employees who are considering retirement and are looking for guidance and answers to questions they might have related to the retiree process or to managing their retiree benefits and company provide plans.You will:•Develop our relationships to achieve customer satisfaction, revenue, membership and earnings goals for existing customers in assigned business segments, products and geographies.•Develop a mutually rewarding working relationship with multiple client contacts to ensure renewal of case and retention.•Provide high-level guidance related to pension and 401(k) benefits, and other related rules and benefits for those considering retirement (i.e. vacationing out and CIP (client specific) rules).•Work with client and bswift service team to maintain documentation and training to help educate the broader service center team•Provide counseling on retirement options and benefits •Set and follow up on retirement counseling appointments •Engage with active employees and retirees to answer questions, solve issues, and provide guidance, timing, and requirements around Health and Welfare benefits related to the retirement process.•Provide second-tier support for retiree cases and triage to resolution•Offer creative product and service solutions to address client's evolving needs.•Monitor on an ongoing basis client's services to ensure our client's needs are met.•Build tactical components of the account team's business plan for each customer.•Work with account team members and functional support areas on more complex product or service issues to ensure our client's needs.•Collaborate to implement the customer's service efficiencies, including performance guarantees.•Work with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
Required Qualifications

•A Bachelor's Degree from a four-Year College or university; or equivalent combination of education and experience.•3+ Years of direct client and/or analyst experience•Solid Technical background•You are proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality•Can quickly sort through complex subject material•You have a passion for teamwork, client service and reaching results

Preferred Qualifications

Experience with benefits administration/open enrollment process

Education

•A Bachelor's Degree from a four-Year College or university; or equivalent combination of education and experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Serve as the single point of contact with county first responders, law enforcement, emergency departments, providers and crisis mobile teams to support the delivery of coordinated and effective crisis services to members.
• Establishes relationships with all local first responders

• Implements the Crisis System Plan and supports the development of provider crisis programs and services within the Provider Network.

• Supports the performance of the Crisis Line provider, Crisis Mobile Teams and other providers of crisis services

• Supports the development of Crisis Response Center processes to verify effective coordination of care with other providers

• Support the coordination of crisis system processes among system partners, including crisis providers, intake agencies, emergency rooms, police and fire

• Identifies gaps in crisis services and and implements program initiatives to address gaps in services.

• Assists with conducting cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues

• Receive and respond to external system partner related issues in a timely manner

• Troubleshoot service delivery and coordination issues on behalf of system partners

• Assist system partners regarding policies and procedures related to referrals, website education, and problem solving

• Promotes the implementation of specialized Evidence Based Practices to meet the unique needs of crisis involved members

• Provide crisis intervention and technical assistance training to community agencies

• Provide on-call telephonic coverage 24 hours a day to provide consultation

Education/Experience: Bachelor's degree in Behavioral Health or Social Services field or equivalent experience. Master's degree preferred.3+ years of related experience including working with first responder organizations and agencies. Familiarity with Federal, State, regional, and local resources.

License/Certificates: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT), Licensed Associate Counselor, or Licensed Psychiatrist preferred.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** First Responder Liaison

**LOCATION:** Yuma, Arizona

**REQNUMBER:** 1364037