Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResumeSkillsWhat They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob Outlook

Compare

FAQsPart Time jobsEntry Level jobsFull Time jobsWork From Home jobsLocations

Liaison vs customer service liaison

The differences between liaisons and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a liaison and a customer service liaison. Additionally, a liaison has an average salary of $53,737, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a liaison include patients, customer service and home health. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Liaison vs customer service liaison overview

LiaisonCustomer Service Liaison
Yearly salary$53,737$36,143
Hourly rate$25.84$17.38
Growth rate12%-4%
Number of jobs34,074206,705
Job satisfaction5-
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 54%
Average age4340
Years of experience1212

What does a liaison do?

A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Liaison vs customer service liaison salary

Liaisons and customer service liaisons have different pay scales, as shown below.

LiaisonCustomer Service Liaison
Average salary$53,737$36,143
Salary rangeBetween $30,000 And $95,000Between $27,000 And $47,000
Highest paying CityWashington, DCWashington, DC
Highest paying stateWashingtonCalifornia
Best paying companyApplePwc
Best paying industryManufacturingTechnology

Differences between liaison and customer service liaison education

There are a few differences between a liaison and a customer service liaison in terms of educational background:

LiaisonCustomer Service Liaison
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common collegeNorthwestern University-

Liaison vs customer service liaison demographics

Here are the differences between liaisons' and customer service liaisons' demographics:

LiaisonCustomer Service Liaison
Average age4340
Gender ratioMale, 41.9% Female, 58.1%Male, 35.5% Female, 64.5%
Race ratioBlack or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 18.2% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 2.2%Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage11%7%

Differences between liaison and customer service liaison duties and responsibilities

Liaison example responsibilities.

  • Manage and increase social activity of the WVUncovered twitter account.
  • Manage and create original content for all social media platforms (twitter, instagram, tumblr).
  • Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
  • Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
  • Perform assessments on ICU patients and market to many members of the health care team.
  • Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.
    • Show more

Customer service liaison example responsibilities.

  • Manage firm's business accounts, including billing, A/R, A/P, and tax issues
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Develop policies and procedures to implement current HIPAA protocols to protect digital data.
  • Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
  • Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
  • Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
    • Show more

Liaison vs customer service liaison skills

Common liaison skills
  • Patients, 24%
  • Customer Service, 14%
  • Home Health, 10%
  • Rehabilitation, 5%
  • Social Work, 5%
  • Patient Care, 5%
Common customer service liaison skills
  • Strong Customer Service, 61%
  • Patients, 16%
  • Phone Calls, 2%
  • Data Entry, 2%
  • Excellent Interpersonal, 2%
  • Outbound Calls, 1%

Liaison vs. similar jobs

Liaison related careers

Liaison related jobs

Liaison jobs by location

Updated January 8, 2025

Browse community and social services jobs