Liaison vs patient liaison

The differences between liaisons and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a liaison, becoming a patient liaison takes usually requires 2-4 years. Additionally, a liaison has an average salary of $53,737, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a liaison include patients, customer service and home health. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Liaison vs patient liaison overview

	Liaison	Patient Liaison
Yearly salary	$53,737	$32,314
Hourly rate	$25.84	$15.54
Growth rate	12%	-4%
Number of jobs	34,074	84,302
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	12	4

What does a liaison do?

A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Liaison vs patient liaison salary

Liaisons and patient liaisons have different pay scales, as shown below.

	Liaison	Patient Liaison
Average salary	$53,737	$32,314
Salary range	Between $30,000 And $95,000	Between $24,000 And $42,000
Highest paying City	Washington, DC	Boston, MA
Highest paying state	Washington	Massachusetts
Best paying company	Apple	Brigham and Women's Hospital
Best paying industry	Manufacturing	Health Care

Differences between liaison and patient liaison education

There are a few differences between a liaison and a patient liaison in terms of educational background:

	Liaison	Patient Liaison
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	Northwestern University	University of Pennsylvania

Liaison vs patient liaison demographics

Here are the differences between liaisons' and patient liaisons' demographics:

	Liaison	Patient Liaison
Average age	43	40
Gender ratio	Male, 41.9% Female, 58.1%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 18.2% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 2.2%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between liaison and patient liaison duties and responsibilities

Liaison example responsibilities.

Manage and increase social activity of the WVUncovered twitter account.
Manage and create original content for all social media platforms (twitter, instagram, tumblr).
Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
Perform assessments on ICU patients and market to many members of the health care team.
Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.

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Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

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Liaison vs patient liaison skills

Common liaison skills

Patients, 24%
Customer Service, 14%
Home Health, 10%
Rehabilitation, 5%
Social Work, 5%
Patient Care, 5%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Updated January 8, 2025

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