A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

Liaison Responsibilities

Here are examples of responsibilities from real liaison resumes representing typical tasks they are likely to perform in their roles.

  • Manage and increase social activity of the WVUncovered twitter account.
  • Manage and create original content for all social media platforms (twitter, instagram, tumblr).
  • Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
  • Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
  • Perform assessments on ICU patients and market to many members of the health care team.
  • Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.
  • Deliver durable medical equipment, oxygen and nebulizers to patients with instruction on use.
  • Work directly with clinical staff to develop IEP and facilitate meeting to review standards with families.
  • Serve as liason between patients, families, ER nursing and medical staff, psychiatrists and community.
  • Create ways for parents and teachers to work on projects together through PTO and other sponsor events.
  • Make target sales calls to professionals at ALF, SNF, rehabs, and senior centers resulting in referrals.
  • Work with physicians and discharge planners to ensure a seamless transition from acute care settings to the SNF setting.
  • Provide support to parents during referral process, evaluation, IEP development and review, placement and/or the reevaluation process.
  • Help establish and grow NAM's social media presence by increasing traffic on Facebook, LinkedIn, and the company website.
  • Receive, research, and approve requests for school-relate supplies and financial assistance; and, on behalf of the PTA.

Liaison Skills and Personality Traits

We calculated that 24% of Liaisons are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Time-management skills, Compassion, and Problem-solving skills.

We break down the percentage of Liaisons that have these skills listed on their resume here:

  • Patients, 24%

    Marketed to hospital and community physicians to increase admissions for inpatient rehab by providing education regarding services and outcomes of patients.

  • Customer Service, 14%

    Trusted by all divisions within an organization and by customers to conduct exemplary customer service delivery and achieved a successful outcome.

  • Home Health, 10%

    Participated in networking opportunities to foster optimal relationships in community and educate regarding home health.

  • Rehabilitation, 5%

    Monitored regional Community Residential Rehabilitation (CRR) beds in order to ensure compliance both with contract agreements and local/state regulations.

  • Social Work, 5%

    Monitor the educational progress of social work students within the assigned liaison group to ensure maximum experiential opportunity in student placements

  • Patient Care, 5%

    Implemented requirements regarding patient care and staff protocol in compliance with local and state government regulations resulting in consistently clean audits.

Some of the skills we found on liaison resumes included "patients," "customer service," and "home health." We have detailed the most important liaison responsibilities below.

  • Time-management skills can be considered to be the most important personality trait for a liaison to have. According to a liaison resume, "social and human service assistants often work with many clients" liaisons are able to use time-management skills in the following example we gathered from a resume: "achieved 100% on time reporting to dod. "
  • While it may not be the most important skill, we found that many liaison duties rely on compassion. This example from a liaison explains why: "social and human service assistants often work with people who are in stressful and difficult situations." This resume example is just one of many ways liaisons are able to utilize compassion: "treated all clients, patients and fellow staff with compassion and respect. "
  • Problem-solving skills is also an important skill for liaisons to have. This example of how liaisons use this skill comes from a liaison resume, "social and human service assistants help clients find solutions to their problems" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "attended staff meetings and actively participated in planning and review processed, developing solutions to actual and anticipated hr problems. "
  • A thorough review of lots of resumes revealed to us that "organizational skills" is important to completing liaison responsibilities. This resume example shows just one way liaisons use this skill: "social and human service assistants must often complete lots of paperwork and work with many different clients" Here's an example of how this skill is used from a resume that represents typical liaison tasks: "work in conjunction with current hr organizational development training program. "
  • Another common skill for a liaison to be able to utilize is "interpersonal skills." Social and human service assistants must make their clients feel comfortable discussing sensitive issues a liaison demonstrated the need for this skill by putting this on their resume: "use of interpersonal skills necessary to evaluate patient status, healthcare procedures/techniques and monitor the quality of patient care. "
  • While "communication skills" is listed last on this skills list, don't underestimate its importance to liaison responsibilities. The skill is described by this resume snippet, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" Here is an example of how this skill is used, "establish and maintain an open line of consistent communication with hr director, ceo and cfo regarding projects and community involvement. "
  • See the full list of liaison skills.

    The three companies that hire the most prestigious liaisons are:

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    What Support Services Coordinators Do

    Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.

    In this section, we take a look at the annual salaries of other professions. Take support services coordinator for example. On average, the support services coordinators annual salary is $14,297 lower than what liaisons make on average every year.

    While their salaries may differ, one common ground between liaisons and support services coordinators are a few of the skills required in each craft. In both careers, employees bring forth skills like patients, customer service, and social work.

    There are some key differences in responsibilities as well. For example, a liaison responsibilities require skills like "home health," "rehabilitation," "veterans," and "business development." Meanwhile a typical support services coordinator has skills in areas such as "support services," "basic math," "cleanliness," and "taking care." This difference in skills reveals how truly different these two careers really are.

    Support services coordinators receive the highest salaries in the government industry coming in with an average yearly salary of $48,629. But liaisons are paid more in the manufacturing industry with an average salary of $77,941.

    The education levels that support services coordinators earn is a bit different than that of liaisons. In particular, support services coordinators are 0.3% less likely to graduate with a Master's Degree than a liaison. Additionally, they're 1.2% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Case Management Coordinator?

    The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.

    Now we're going to look at the case management coordinator profession. On average, case management coordinators earn a $6,674 lower salary than liaisons a year.

    Not everything about these jobs is different. Take their skills, for example. Liaisons and case management coordinators both include similar skills like "patients," "customer service," and "home health" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, liaison responsibilities are more likely to require skills like "rehabilitation," "veterans," "business development," and "technical assistance." Meanwhile, a case management coordinator might be skilled in areas such as "care coordination," "risk management," "data entry," and "foster care." These differences highlight just how different the day-to-day in each role looks.

    Case management coordinators may earn a lower salary than liaisons, but case management coordinators earn the most pay in the government industry with an average salary of $48,125. On the other side of things, liaisons receive higher paychecks in the manufacturing industry where they earn an average of $77,941.

    On the topic of education, case management coordinators earn similar levels of education than liaisons. In general, they're 1.2% more likely to graduate with a Master's Degree and 1.2% less likely to earn a Doctoral Degree.

    How an Outreach Worker Compares

    An outreach worker is responsible for supporting community events and relief efforts to assist citizens with their needs, providing them resources, and facilitating lifestyle programs. Outreach workers coordinate with participants, suppliers, and sponsors for funding and promotions. They also manage the budgeting and allocation of resources for the programs, ensuring that the activities adhere to the state regulations and community benefits. An outreach worker must have excellent communication and organizational skills, especially in writing progress reports and transactions.

    The third profession we take a look at is outreach worker. On an average scale, these workers bring in lower salaries than liaisons. In fact, they make a $16,098 lower salary per year.

    By looking over several liaisons and outreach workers resumes, we found that both roles utilize similar skills, such as "patients," "social work," and "mental health." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from liaison resumes include skills like "customer service," "home health," "rehabilitation," and "patient care," whereas an outreach worker might be skilled in "autism," "substance abuse," "outreach services," and "community outreach. "

    Additionally, outreach workers earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $53,625. Additionally, liaisons earn an average salary of $77,941 in the manufacturing industry.

    Outreach workers are known to earn similar educational levels when compared to liaisons. Additionally, they're 2.7% less likely to graduate with a Master's Degree, and 1.2% less likely to earn a Doctoral Degree.

    Description Of a Resource Coordinator

    Resource Coordinators oversee the needs of the programs or projects of the organization. They may manage resources such as funds, in-kind donations, volunteers, or employees. They ensure that budget is properly allocated and administered. They prepare reports and analyze the utilization of funds. Resource coordinators also handle in-kind donations, especially for charitable activities. They coordinate the receipt of goods and the release of such. Resource coordinators also handle volunteers and employees for the projects. They manage the deployment of individuals and ensure that manpower is properly allocated to different tasks.

    Now, we'll look at resource coordinators, who generally average a lower pay when compared to liaisons annual salary. In fact, the difference is about $13,079 per year.

    While their salaries may vary, liaisons and resource coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "patients," "customer service," and "rehabilitation. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a liaison might have more use for skills like "home health," "veterans," "business development," and "logistics." Meanwhile, some resource coordinators might include skills like "excellent interpersonal," "social services," "substance abuse," and "data entry" on their resume.

    In general, resource coordinators make a higher salary in the technology industry with an average of $42,479. The highest liaison annual salary stems from the manufacturing industry.

    Resource coordinators reach similar levels of education when compared to liaisons. The difference is that they're 1.0% more likely to earn a Master's Degree more, and 0.6% less likely to graduate with a Doctoral Degree.