A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

Liaison Responsibilities

Here are examples of responsibilities from real liaison resumes representing typical tasks they are likely to perform in their roles.

  • Manage and increase social activity of the WVUncovered twitter account.
  • Manage and create original content for all social media platforms (twitter, instagram, tumblr).
  • Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
  • Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
  • Manage territory for a national rehabilitation company who specialize in head injury treatment; conduct patient clinical assessments.
  • Direct area business development, efficiently working with patients and referral sources to expand hospice education and community presence.
  • Interpret, analyze and apply regulations, policies and procedures governing logistics management and maintenance operations to provide support.
  • Develop liaison facility and billing procedures and obtaining necessary information to efficiently register and accurately bill services for services render.
  • Evaluate patients from hospital accounts for transfer direct out of ICU, SICU and TICU units.
  • Create ways for parents and teachers to work on projects together through PTO and other sponsor events.
Liaison Traits
Time-management skills is the efficient manner one is able to put their time to good use.
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Liaison Job Description

Between the years 2018 and 2028, liaison jobs are expected to undergo a growth rate described as "much faster than average" at 13%, according to the Bureau of Labor Statistics. So if the thought "should I become a liaison?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of liaison opportunities that are projected to become available by 2028 is 52,200.

A liaison annual salary averages $47,539, which breaks down to $22.86 an hour. However, liaisons can earn anywhere from upwards of $31,000 to $72,000 a year. This means that the top-earning liaisons make $41,000 more than the lowest-earning ones.

It's hard work to become a liaison, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a support services coordinator, case management coordinator, outreach worker, and resource coordinator.

Liaison Jobs You Might Like

Liaison Resume Examples

Liaison Skills and Personality Traits

We calculated that 14% of Liaisons are proficient in Procedures, Customer Service, and Communication. They’re also known for soft skills such as Time-management skills, Compassion, and Problem-solving skills.

We break down the percentage of Liaisons that have these skills listed on their resume here:

  • Procedures, 14%

    Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and met business requirements.

  • Customer Service, 13%

    Trusted by all divisions within an organization and by customers to conduct exemplary customer service delivery and achieved a successful outcome.

  • Communication, 8%

    Maintained communication and collaboration across global internal/external stakeholder networks.

  • Facility, 7%

    Conducted facility inspections and investigations, assessing the severity of identified deficiencies, and recommending required corrective action to facility administration.

  • Hospice, 4%

    Utilized customer focused selling model and customized strategies to cultivate relationships and increase hospice referrals/admissions which positively impacted company census.

  • Patient Care, 4%

    Implemented requirements regarding patient care and staff protocol in compliance with local and state government regulations resulting in consistently clean audits.

"procedures," "customer service," and "communication" aren't the only skills we found liaisons list on their resumes. In fact, there's a whole list of liaison responsibilities that we found, including:

  • Arguably the most important personality trait for a liaison to have happens to be time-management skills. An example from a resume said this about the skill, "social and human service assistants often work with many clients" Additionally, other resumes have pointed out that liaisons can use time-management skills to "worked under deadlines and high volume of project work. "
  • Another commonly found skill for being able to perform liaison duties is the following: compassion. According to a liaison resume, "social and human service assistants often work with people who are in stressful and difficult situations." Check out this example of how liaisons use compassion: "provided outstanding customer service, with the correct level of compassion and empathy. "
  • Problem-solving skills is also an important skill for liaisons to have. This example of how liaisons use this skill comes from a liaison resume, "social and human service assistants help clients find solutions to their problems" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "attended staff meetings and actively participated in planning and review processed, developing solutions to actual and anticipated hr problems. "
  • A liaison responsibilities sometimes require "organizational skills." The responsibilities that rely on this skills are shown by this resume excerpt: "social and human service assistants must often complete lots of paperwork and work with many different clients" This resume example shows how this skill is used by liaisons: "work in conjunction with current hr organizational development training program. "
  • Yet another important skill that a liaison must demonstrate is "interpersonal skills." Social and human service assistants must make their clients feel comfortable discussing sensitive issues This is clearly demonstrated in this example from a liaison who stated: "maintain hipaa confidentiality and excellent interpersonal skills with patients. "
  • Lastly, this career requires you to be skillful in "communication skills." According to liaison resumes, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This resume example highlights how liaison responsibilities rely on this skill: "establish and maintain an open line of consistent communication with hr director, ceo and cfo regarding projects and community involvement. "
  • See the full list of liaison skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a liaison. We found that 61.9% of liaisons have graduated with a bachelor's degree and 13.0% of people in this position have earned their master's degrees. While most liaisons have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight liaisons were not college graduates.

    The liaisons who went onto college to earn a more in-depth education generally studied business and psychology, while a small population of liaisons studied communication and criminal justice.

    When you're ready to become a liaison, you might wonder which companies hire liaisons. According to our research through liaison resumes, liaisons are mostly hired by Encompass Health, Amazon.com, and ICF. Now is a good time to apply as Encompass Health has 52 liaisons job openings, and there are 36 at Amazon.com and 35 at ICF.

    If you're interested in companies where liaisons make the most money, you'll want to apply for positions at Booz Allen Hamilton, Oasis Systems, and Merck. We found that at Booz Allen Hamilton, the average liaison salary is $106,111. Whereas at Oasis Systems, liaisons earn roughly $101,084. And at Merck, they make an average salary of $100,892.

    View more details on liaison salaries across the United States.

    We also looked into companies who hire liaisons from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Verizon Communications, United States Army, and United States Navy.

    The three companies that hire the most prestigious liaisons are:

      What Support Services Coordinators Do

      Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.

      In this section, we take a look at the annual salaries of other professions. Take support services coordinator for example. On average, the support services coordinators annual salary is $12,430 lower than what liaisons make on average every year.

      While their salaries may differ, one common ground between liaisons and support services coordinators are a few of the skills required in each craft. In both careers, employees bring forth skills like procedures, customer service, and communication.

      There are some key differences in responsibilities as well. For example, a liaison responsibilities require skills like "hospice," "veterans," "company policies," and "business development." Meanwhile a typical support services coordinator has skills in areas such as "support services," "health care," "data entry," and "ensure compliance." This difference in skills reveals how truly different these two careers really are.

      On average, support services coordinators reach similar levels of education than liaisons. Support services coordinators are 1.0% more likely to earn a Master's Degree and 2.2% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Case Management Coordinator?

      The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.

      Next up, we have the case management coordinator profession to look over. This career brings along a lower average salary when compared to a liaison annual salary. In fact, case management coordinators salary difference is $2,635 lower than the salary of liaisons per year.

      Not everything about these jobs is different. Take their skills, for example. Liaisons and case management coordinators both include similar skills like "procedures," "customer service," and "hospice" on their resumes.

      But both careers also use different skills, according to real liaison resumes. While liaison responsibilities can utilize skills like "communication," "facility," "veterans," and "business development," some case management coordinators use skills like "rn," "risk management," "data entry," and "clinical staff."

      When it comes to the differences in education between the two professions, case management coordinators tend to reach higher levels of education than liaisons. In fact, they're 5.1% more likely to graduate with a Master's Degree and 2.2% less likely to earn a Doctoral Degree.

      How an Outreach Worker Compares

      An outreach worker is responsible for supporting community events and relief efforts to assist citizens with their needs, providing them resources, and facilitating lifestyle programs. Outreach workers coordinate with participants, suppliers, and sponsors for funding and promotions. They also manage the budgeting and allocation of resources for the programs, ensuring that the activities adhere to the state regulations and community benefits. An outreach worker must have excellent communication and organizational skills, especially in writing progress reports and transactions.

      Let's now take a look at the outreach worker profession. On average, these workers make lower salaries than liaisons with a $22,249 difference per year.

      While looking through the resumes of several liaisons and outreach workers we discovered that both professions have similar skills. These similarities include skills such as "communication," "patient care," and "social workers," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a liaison is likely to be skilled in "procedures," "customer service," "facility," and "hospice," while a typical outreach worker is skilled in "substance abuse," "health care," "community outreach," and "outreach services."

      Outreach workers typically study at similar levels compared with liaisons. For example, they're 2.2% more likely to graduate with a Master's Degree, and 2.6% more likely to earn a Doctoral Degree.

      Description Of a Resource Coordinator

      Resource Coordinators oversee the needs of the programs or projects of the organization. They may manage resources such as funds, in-kind donations, volunteers, or employees. They ensure that budget is properly allocated and administered. They prepare reports and analyze the utilization of funds. Resource coordinators also handle in-kind donations, especially for charitable activities. They coordinate the receipt of goods and the release of such. Resource coordinators also handle volunteers and employees for the projects. They manage the deployment of individuals and ensure that manpower is properly allocated to different tasks.

      Resource coordinators tend to earn a lower pay than liaisons by about $10,207 per year.

      While their salaries may vary, liaisons and resource coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "procedures," "customer service," and "communication. "

      While some skills are shared by these professions, there are some differences to note. "facility," "hospice," "veterans," and "company policies" are skills that have shown up on liaisons resumes. Additionally, resource coordinator uses skills like substance abuse, data entry, community outreach, and scheduling appointments on their resumes.

      The average resume of resource coordinators showed that they earn higher levels of education to liaisons. So much so that the likelihood of them earning a Master's Degree is 7.6% more. Additionally, they're less likely to earn a Doctoral Degree by 1.5%.