**Customer Engagement Model** Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver, and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The local "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Associates (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical & Scientific Liaison (CSL) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. A Patient Education Liaison (PEL) works to inform, educate, and enhance the experience of patients throughout their care continuum.
The HSAs are led by Ecosystem Leads and grouped into regional areas. Ecosystem Leads are led by Regional Leads with significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
**Position Overview** **- Medical** **Science Liaison** **(Senior Manager)**
As an integral member of the ecosystem team for Otsuka's new ecosystem-based customer engagement model, the Medical Science Liaison (MSL), Sr Mgr contributes to the development of the ecosystem strategic business plan and identifies key stakeholders that are vital to the ecosystem.
The Medical Science Liaison (MSL) is a credible partner responsible for providing clinical, scientific and health economic information related to disease states and the appropriate utilization of approved Otsuka products within an ecosystem. This field-based position will engage with Key Influencers (KIs), Local Practice Leaders (LPLs), healthcare providers, and patients' groups within their ecosystem, to further patient outcomes aligned with the overarching objectives of Otsuka. In collaboration with their ecosystem partners, CSLs contribute to the customization of the region business strategy to meet local ecosystem needs and are responsible for the medical and educational requirements of their customers. In addition, CSLs may be responsible for covering multiple products within a therapeutic area, as well as engaging in broad clinical and scientific discussions that impact patient care, resulting in rich customer insights shared within the ecosystem.
**There are 2 positions available**
**Key Activities and Responsibilities**
+ As part of the ecosystem team contributes a clinical and scientific perspective to the local execution plan that addresses ecosystem, and customer challenges, issues, and opportunities, to bring about improved patient care and outcomes. This extends to include coordination around execution of field activities.
+ Build, cultivate, and leverage external relationships with key scientific and medical customers and organizations within their ecosystem to ensure strong understanding of evolving healthcare trends, disease state, Otsuka products, systems, and services across the ecosystem landscape, including KIs, LPLs, Key Decision Makers (KDMs) and Patient Advocacy.
+ Maintain a comprehensive understanding of the ecosystem to ensure alignment with Otsuka's patient-centric strategy and priorities, including provision and delivery of optimal patient care.
+ To be a credible source of evidence-based information that demonstrates the value of Otsuka and its products from the clinical, economic, and humanistic standpoint and works in partnership with providers, payers, and other key stakeholders to apply practical real-world solutions to improve patient outcomes.
+ Build and cultivate important internal working relationships across the matrix team to ensure an enterprise approach when working with customers. Be accountable to regional Field Medical Affairs leadership to shape and execute on local medical strategies within planned timelines.
+ Actively contribute to planning, content development, and dissemination of disease state information to customers in the field on a regular basis using the remote customer engagement platform.
+ Disseminate disease state and healthcare landscape information to customers in the field on a regular basis utilizing remote customer engagement platform.
+ Responsible for delivering the training and evaluation of promotional and disease state speakers.
+ Serve as part of Otsuka's internal speaker bureau in support of product educational needs across the ecosystem.
+ Collect and submit medical insights that drive decision making and prioritization of evidence generation efforts and healthcare solutions, including sharing at the local ecosystem level.
+ Assist with Otsuka's clinical trials program, including registrational, post-marketing and Investigator-Sponsored Trials (ISTs), health economic outcomes research, other specific medical collaborations; provide clinical expertise and feedback regarding operational management of clinical trials to ensure optimal site selection and performance.
+ Support other areas of the organization including Safety & Pharmacovigilance for investigation of safety-related issues, Sales Training medical education on an ongoing basis including new hire and POAs, and the Field Medical Center of Excellence for mentoring and sharing of best practices.
**Qualifications**
+ Advanced degree in Pharmacy, Medicine, Biological Sciences, Health Services Research or Public Health, (PharmD., M.D., PhD. or D.Ph.) is required.
+ Relevant therapeutic area knowledge is required.
+ Understanding of the interconnectivity of health systems, overall delivery of patient care and experience working with healthcare professionals and other decision makers.
+ Minimum of 3-5 years related work experience (clinical, health system or industry)
+ Outstanding business acumen; knows the industry, Otsuka's business model and value proposition, key competitors, and other marketplace factors/dynamics. Able to identify solutions with the overall goal of improved patient outcomes.
+ Excellent communication and collaboration skills; exhibits professional maturity, confidence, and competence. Strong conflict resolution skills: proven ability to achieve conflict resolution effectively and quickly with affected parties and work in a cross-functional environment.
+ Knows how to summarize and communicate complex information and business objectives in a concise and effective way during presentations and other interactions.
+ Understanding of industry legal, regulatory, and compliance landscape
+ Ability to work in an ambiguous environment undergoing transformation.
+ Demonstrates behaviors aligned with the Otsuka Corporate Brand including Perseverance, Unconventional Thinking, and Humility.
+ Business travel, by air or car, up to 70% of time depending upon size of ecosystem.
+ Preferred living location is key city in ecosystem.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$147k yearly 34d ago
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Project Resource Coordinator for the VA
Oracle 4.6
Liaison job in San Juan, PR
The Project Consultant is an entry-level project management role that manages deliverables throughout the implementation project, including milestones and project schedule. The qualified candidate will support the selection, placement, and resourcing of trainers across multiple training locations. The position works collaboratively with managers and cross-functional teams to ensure training programs are staffed appropriately and delivered effectively.
In addition to trainer resourcing, the role provides support in data collection, information exchange, training operations, and other project-related tasks as a member of a continuum of support on the VA project.
Must be U.S. citizen and be able to obtain a Public Trust clearance once hired. Able to work irregular hours as needed and allowed by local regulations, including weekends and minimal yearly travel up to 25%. Those residing in the Kansas City, MO metropolitan area and within 50 miles of the Oracle location are not eligible for as a remote worker.
Qualifications:
Work involves problem solving with assistance and guidance in understanding and applying company policies and processes. Gaining competence in own area and acquiring a higher-level understanding of independent role, processes and procedures.
· Bachelor's degree or equivalent experience in a related field.
· 2-4 years of project coordination, resource scheduling, or related experience preferred.
· Exceptional attention to detail with strong recall ability for names, numbers, and scheduling data.
· Proficiency in Microsoft Excel (advanced skills preferred, including data analysis, reporting, and use of formulas/pivot tables).
· Ability to learn and use Oracle Proprietary people management tools effectively.
· Strong organizational and communication skills; able to collaborate effectively across teams.
· Problem-solving ability with guidance; eagerness to learn and grow within project management and training operations.
**Responsibilities**
Responsibilities
· Manage complex client relationships with a high degree of variability, requiring influence to achieve the targeted outcomes.
· Coordinate with project stakeholders to define scope and delivery plans associated with new requests
· Coordinate the selection and placement of trainers to support training delivery across locations.
· Partner with internal teams to manage trainer resourcing, scheduling, and deployment needs.
· Support inter-team collaboration around trainer selection, training execution, and resource allocation.
· Present at multiple levels to explain proactive next steps or recommendations against project objectives
· Track and manage project milestones, timelines, and deliverables; escalate risks or delays as needed.
· Collect, analyze and disseminate relevant data to support project decisions, ensuring accuracy and consistency.
· Provide administrative support for training logistics, including travel coordination and communication with managers.
· Maintain detailed records of trainer assignments, schedules, and resources.
· Apply consistency and best practices while aligning work with customer standards and defined project scope.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Department: Operations Employment Type: Full Time Reporting To: Michelle Echeandia Description Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in MA, NH, MI, VA, SC, FL, GA, AL, MO, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.
The Patient Liaison is responsible for supporting onsite patient recruitment efforts by
conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.
Key Responsibilities
Essential Job Duties:
* Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
* Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
* Monitor/manage onsite patient screening visit schedule - schedule/ reschedule appointments as needed or requested.
* Own No-Show/DNQ tracking, triaging, optimization.
* Capture/manage inbound physician referral leads.
* Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
* Ensure timely and consistent updating to Clinical Conductor/CTMS - updating patient touches/patient profile statuses, etc.
* Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
* Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
* Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
* Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
* Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
* Monitor status of Refer-A-Friend campaigns
* Represent company with HCP referral partners for local support and relationship management.
* Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
* May assist with new recruiter training and retraining of current team members.
* Perform all other duties that may be requested or assigned.
Skills, Knowledge and Expertise
Minimum Qualifications: A high school diploma, or equivalent, AND a minimum of 5 years' experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus.
Required Skills:
* Proficiency with computer applications such as email, electronic health records, and basic applications.
* Ability to type proficiently (40+ wpm).
* Must possess strong organizational skills, attention to detail, and have basic math proficiency.
* Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
* Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
* Ability to handle multiple tasks and changes in workloads and priorities.
* Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
* Must possess a high degree of honesty and dependability.
* Ability to work under minimal supervision, identify problems and help find solutions.
* Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.
Benefits
* Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
* Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.
$25k-34k yearly est. 60d+ ago
PNHS Community Outreach & Capacity Building VISTA
Americorps 3.6
Liaison job in Ponce, PR
Ponce Neighborhood Housing Services, Inc. (hereinafter referred to as Ponce NHS) is a nonprofit organization incorporated in 1993 with more than 31 years of experience working collaboratively with community leaders, financial institutions, nonprofit organizations, foundations, and state and federal government agencies. The mission of Ponce NHS is to strengthen the communities of Puerto Rico through housing development, community education, and financial education, while its vision focuses on serving as an effective solution that enables individuals and families to enjoy a dignified, safe, and socioeconomically stable community environment. Ponce NHS has built a solid and distinguished trajectory in the provision of housing-related services, offering comprehensive guidance in homeownership, housing preservation and foreclosure prevention, healthy financial management, and financial education. Through first-time homebuyer workshops and individualized housing counseling, the organization has assisted more than 10,000 families over the past 31 years in achieving their goal of homeownership. In addition, Ponce NHS provides ongoing servicing and maintenance of its client loan portfolio. Structurally, the organization is composed of two main departments: the Housing Department and the Community Development Department. The Housing Counseling Department administers five core programs, including Home Acquisition, Preservation, and Conservation; Financial Education and Training; Homebuyer Relief; Create Your Own Empirical Credit; and the Affordable Home Acquisition Program. Meanwhile, the Community Development Department oversees key initiatives such as Community Development and Leadership Empowerment, Housing Rehabilitation and Reconstruction, Strengthening Your Finances and Entrepreneurship for the Future, the AmeriCorps VISTA Program, and the Internship and Volunteer Program. Further help on this page can be found by clicking here.
Member Duties : The VISTA Member will build PNHS's organizational capacity by supporting community education, outreach, and data-driven planning efforts. Activities include coordinating community workshops, assisting with community data collection and analysis, conducting needs assessments, and identifying service gaps to inform program planning. The member will foster partnerships with community organizations and stakeholders, support volunteer-led initiatives, and strengthen community empowerment and sustainability efforts. These activities will enhance PNHS's ability to address poverty and improve services in underserved communities beyond the VISTA term.
Program Benefits : Choice of Education Award or End of Service Stipend , Training , Health Coverage* , Childcare assistance if eligible , Living Allowance , Local Travel Expense , Relocation Allowance .
Terms :
Permits attendance at school during off hours , Permits working at another job during off hours , Car recommended .
Service Areas :
Community and Economic Development , Children/Youth , Public Safety , Community Outreach , Neighborhood Revitalization , Housing , Homelessness , Disaster Relief , Environment , Education , Elder Care , Technology , Hunger , Health , Entrepreneur/Business , Ex-Offender Reentry .
Skills :
Environment , Social Services , Counseling , Disaster Services , Non-Profit Management , Teaching/Tutoring , Community Organization , Law , Conflict Resolution , Leadership , Fund raising/Grant Writing , Communications , Public Speaking , Youth Development , Local Travel Expense , Computers/Technology , General Skills , Urban Planning , Education , Writing/Editing , Public Health , Business/Entrepreneur , Team Work , Trade/Construction , Recruitment .
$48k-61k yearly est. 5d ago
TRANSITION COORDINATOR
Universal Health Services 4.4
Liaison job in Guaynabo, PR
Responsibilities * Review the behavioral health inpatient census daily to identify new admissions, ongoing hospitalizations, and discharged members. * Identify individuals who meet the criteria for the Transition of Care program. * Conduct timely outreach and structured follow-up calls after hospital discharge to confirm stability, review care instructions, assess safety, and address post-discharge needs, symptoms, risk factors, and barriers to recovery.
* Review discharge instructions, prescribed medications, scheduled follow-up appointments, and treatment plans with members to promote adherence.
* Assist members in scheduling follow-up appointments with behavioral health providers, and arrange urgent psychiatric or crisis services when indicated.
* Evaluate risk for readmission, relapse, medication non-adherence, or deterioration of mental health.
* Communicate with inpatient teams to track clinical status, discharge readiness, and barriers to transition.
* Coordinate ambulatory services with mental health providers, partial hospitalization programs, intensive outpatient programs (IOP), and community case management as appropriate.
* Collaborate with providers and the pharmacy department to resolve issues related to refills, cost, interactions, or access to medication.
* Assess social determinants of health, including housing insecurity, food instability, and transportation needs.
* Provide mental health-focused interventions, including education on diagnosis, treatment adherence, early warning signs of relapse or crisis, and strategies for safe and supportive home management.
* Use a collaborative approach with internal departments and stakeholders (Quality, Financial, Pharmacy, Utilization, Access Center) to coordinate services and track utilization and progress toward recovery.
* Assist members with a safe transition of care from one setting to another.
* Assist members when physical needs are identified and facilitating access to the appropriate services through the medical plan to ensure proper and timely management.
* Advise individuals, families, and significant others on available options to support their recovery process.
* Participate in case discussions with mental health providers and other community or governmental agency professionals.
* When appropriate and if the member is identified as benefiting from case management services, submit a referral to the program to address their needs.
* Comply with and promote established confidentiality regulations.
* Document clinical information promptly in the appropriate platforms.
* Advise individuals, families, and significant others on available options to support their recovery process.
* Comply with and promote the established confidentiality regulations.
* Document the clinical information on time on the appropriate platforms.
* In compliance with the policies, procedures, and code of ethics maintains a therapeutic relationship with the family or support system.
* Serve as a liaison between member's family, mental health providers and physical health providers.
* Analyses and discuss cases with the psychiatric hospitals' clinical personnel when necessary.
* Practices cultural competency, conscientiously, and with respect for diversity.
* Promotes and incorporates the use of evidence-based practices and empowerment strategies with an emphasis on prevention of exacerbations and complications.
* Represents the program or the corporation in interdepartmental meetings, with government agencies, commercial accounts, IPAs, for profit and nonprofit organizations, among others.
* Keeps the specialization license and professional association membership (colegiación) effective.
* Complies with the continuing education hours that correspond to the specialization.
* Participates in the mandatory training courses, such as: Ethics, Annual Compliance Plan, URAC, NCQA and CMS guidelines and regulations.
* Inform the director or human resources of any sanction or revocation of your license that affects the practice of your profession.
* Available to travel throughout Puerto Rico.
* Other tasks assigned by the director.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.
Qualifications
* Education: Master's in social work, Psychology, Psychological Counseling, Mental Health Counseling, or Psychiatric Nursing.
* Licenses: Valid and current active license for Social Work, Psychiatric Nursing, Psychological Counseling, Psychology, or Mental Health Counseling.
* Professional membership certification (colegiación): Valid membership for Social Work and Psychiatric Nursing.
* Relevant Work Experience: Two or more years of field experience in case management, health, behavioral health, or vocational rehabilitation as part of the degree.
* Basic knowledge of psychotropic agents required
* Basic on computers: Microsoft Office, Outlook, Internet
* Fully bilingual (Spanish and English)
* Basic knowledge of psychotropic agents required
* Basic on computers: Microsoft Office, Outlook, Internet
* Fully bilingual (Spanish and English)
$47k-69k yearly est. 9d ago
Medical Science Liaison - Rare Diseases East
Otsuka America Pharmaceutical Inc. 4.9
Liaison job in San Juan, PR
**Customer Engagement Model** Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver, and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The local "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Associates (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical & Scientific Liaison (CSL) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. A Patient Education Liaison (PEL) works to inform, educate, and enhance the experience of patients throughout their care continuum.
The HSAs are led by Ecosystem Leads and grouped into regional areas. Ecosystem Leads are led by Regional Leads with significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
**Position Overview** **- Medical** **Science Liaison** **(Senior Manager)**
As an integral member of the ecosystem team for Otsuka's new ecosystem-based customer engagement model, the Medical Science Liaison (MSL), Sr Mgr contributes to the development of the ecosystem strategic business plan and identifies key stakeholders that are vital to the ecosystem.
The Medical Science Liaison (MSL) is a credible partner responsible for providing clinical, scientific and health economic information related to disease states and the appropriate utilization of approved Otsuka products within an ecosystem. This field-based position will engage with Key Influencers (KIs), Local Practice Leaders (LPLs), healthcare providers, and patients' groups within their ecosystem, to further patient outcomes aligned with the overarching objectives of Otsuka. In collaboration with their ecosystem partners, CSLs contribute to the customization of the region business strategy to meet local ecosystem needs and are responsible for the medical and educational requirements of their customers. In addition, CSLs may be responsible for covering multiple products within a therapeutic area, as well as engaging in broad clinical and scientific discussions that impact patient care, resulting in rich customer insights shared within the ecosystem.
**There are 2 positions available**
**Key Activities and Responsibilities**
+ As part of the ecosystem team contributes a clinical and scientific perspective to the local execution plan that addresses ecosystem, and customer challenges, issues, and opportunities, to bring about improved patient care and outcomes. This extends to include coordination around execution of field activities.
+ Build, cultivate, and leverage external relationships with key scientific and medical customers and organizations within their ecosystem to ensure strong understanding of evolving healthcare trends, disease state, Otsuka products, systems, and services across the ecosystem landscape, including KIs, LPLs, Key Decision Makers (KDMs) and Patient Advocacy.
+ Maintain a comprehensive understanding of the ecosystem to ensure alignment with Otsuka's patient-centric strategy and priorities, including provision and delivery of optimal patient care.
+ To be a credible source of evidence-based information that demonstrates the value of Otsuka and its products from the clinical, economic, and humanistic standpoint and works in partnership with providers, payers, and other key stakeholders to apply practical real-world solutions to improve patient outcomes.
+ Build and cultivate important internal working relationships across the matrix team to ensure an enterprise approach when working with customers. Be accountable to regional Field Medical Affairs leadership to shape and execute on local medical strategies within planned timelines.
+ Actively contribute to planning, content development, and dissemination of disease state information to customers in the field on a regular basis using the remote customer engagement platform.
+ Disseminate disease state and healthcare landscape information to customers in the field on a regular basis utilizing remote customer engagement platform.
+ Responsible for delivering the training and evaluation of promotional and disease state speakers.
+ Serve as part of Otsuka's internal speaker bureau in support of product educational needs across the ecosystem.
+ Collect and submit medical insights that drive decision making and prioritization of evidence generation efforts and healthcare solutions, including sharing at the local ecosystem level.
+ Assist with Otsuka's clinical trials program, including registrational, post-marketing and Investigator-Sponsored Trials (ISTs), health economic outcomes research, other specific medical collaborations; provide clinical expertise and feedback regarding operational management of clinical trials to ensure optimal site selection and performance.
+ Support other areas of the organization including Safety & Pharmacovigilance for investigation of safety-related issues, Sales Training medical education on an ongoing basis including new hire and POAs, and the Field Medical Center of Excellence for mentoring and sharing of best practices.
**Qualifications**
+ Advanced degree in Pharmacy, Medicine, Biological Sciences, Health Services Research or Public Health, (PharmD., M.D., PhD. or D.Ph.) is required.
+ Relevant therapeutic area knowledge is required.
+ Understanding of the interconnectivity of health systems, overall delivery of patient care and experience working with healthcare professionals and other decision makers.
+ Minimum of 3-5 years related work experience (clinical, health system or industry)
+ Outstanding business acumen; knows the industry, Otsuka's business model and value proposition, key competitors, and other marketplace factors/dynamics. Able to identify solutions with the overall goal of improved patient outcomes.
+ Excellent communication and collaboration skills; exhibits professional maturity, confidence, and competence. Strong conflict resolution skills: proven ability to achieve conflict resolution effectively and quickly with affected parties and work in a cross-functional environment.
+ Knows how to summarize and communicate complex information and business objectives in a concise and effective way during presentations and other interactions.
+ Understanding of industry legal, regulatory, and compliance landscape
+ Ability to work in an ambiguous environment undergoing transformation.
+ Demonstrates behaviors aligned with the Otsuka Corporate Brand including Perseverance, Unconventional Thinking, and Humility.
+ Business travel, by air or car, up to 70% of time depending upon size of ecosystem.
+ Preferred living location is key city in ecosystem.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$147k yearly 32d ago
Program Coordinator (Group Leader) - San Juan Puerto Rico
Austral Education Group
Liaison job in San Juan, PR
About the Role
As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting San Juan Puerto Rico. This role involves much more than just guiding; you'll be responsible for making their experience in San Juan Puerto Rico informative, seamless, and memorable. Working directly with our clients, you'll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into San Juan Puerto Rico business environment and cultural heritage.
In addition, you'll manage and coordinate final logistics for each group's activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We're looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town.
This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends.
Key Responsibilities:
Serve as the primary point of contact for each group from arrival to departure.
Guide and engage participants through business meetings, cultural tours, and local experiences.
Coordinate logistics such as transportation, meeting confirmations, and dining arrangements.
Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction.
Requirements:
Certified Tour Guide License is a plus.
Passion for San Juan Puerto Rico: Enthusiastic about sharing the destination's unique history, culture, and local insights with international visitors.
In-depth Local Knowledge: Extensive knowledge of the destination's demographics, economy, business scene, culture, and neighborhoods.
Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience.
Excellent Time Management: Punctual, reliable, and attentive to detail.
Group Leadership Skills: Confident in leading groups using both public and private transportation.
Client-focused Approach: Committed to delivering outstanding client satisfaction.
Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively.
Why Join Us?
This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love San Juan Puerto Rico. As a project-based freelancer, you'll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.
Austral Group is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone -- regardless of race, color, sex, age, ethnic or national origin, sexual orientation, marital status, religious or political beliefs, disability or gender identity -- feels a sense of belonging. We believe diversity is key to unlocking new perspectives and innovation, and our global team reflects a wide range of cultural, ethnic, educational, and professional backgrounds. Together, we celebrate differences and collaborate across borders to drive creativity and growth.
$38k-55k yearly est. 60d+ ago
Pre-Arrival Coordinator - Caribe Hilton
Hilton Worldwide 4.5
Liaison job in San Juan, PR
The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot.
The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language.
Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays.
Pay Rate: $14.00 per hour
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Go Hilton travel program: 100 nights of discounted travel
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and paternity leave as per Hilton policy
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
* Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing?
As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Assist the Front Office Manager with daily Front Office operations
* Provide prompt service and actively seek opportunities to drive Guest satisfaction
* Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
* Manage, resolve or escalate any and all Guest complaints quickly
* Work with room assignments for reservations prior guest arrival
* Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
* Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
* Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
* Attend all Front Office meetings
* Act in accordance with fire, health and safety regulations and follow the correct procedures when required
* Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows:
* Previous customer service experience within the hotel/leisure/retail sector
* Excellent interpersonal and communication skills
* Bilingual: English & Spanish
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Flexibility to respond to a variety of work situations
*
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$14 hourly 9d ago
Key Account Case Management- Ophthalmology
Alivia Health
Liaison job in Guaynabo, PR
In general, the Key Accounts Case Manager will be responsible for the following tasks:
Review and interpret prescriptions to ensure appropriate therapies.
Review medication policies to ensure compliance with requirements for billing purposes.
Transcribe prescription data in preparation for Pharmacist verification.
Contact all new patients to inform them of prior authorization requirements and welcome them to Alivia Specialty Pharmacy.
Gather all necessary information and documents to support the approval request to the Health Plan or PBM.
Communicate and send necessary documents to insurance companies or other payers to fulfill prior authorization requirements.
Answer incoming pharmacy calls with excellent customer service standards and follow up on pending internal or external tasks.
Meet the quantitative and qualitative production standards set by management.
Obtain the patient's medication list for DUR research.
Submit and review prescription drug insurance claims to be delivered to patients and providers.
Refer to the Patient Assistance Program department in cases where the patient cannot afford deductibles.
Develop relationships and act as a liaison with physicians, patients, infusion centers, manufacturers, and Patient Assistance Programs.
Identify and resolve rejected requests by health plans, including facilitating access to comparable medication regimens; refer to pharmacist in case of potential pharmaceutical alternatives.
Monitor assistance balances for each enrolled patient to ensure funding is available through the completion of therapy (e.g., financial aid).
Communicate medication deductible as applicable.
Maintain continuous communication with the medical office and/or infusion center.
Identify and follow up on refill dates to ensure patients receive medications on time in accordance with the treatment plan.
Other duties: perform or assist with any operation as needed to maintain workflow and meet timelines and quality standards; participate in meetings and working groups prepared by management or colleagues; stay updated on new developments, requirements, and policies.
Escalate any extraordinary situation to the supervisor or manager; availability to attend weekly meetings.
Other duties as assigned by the supervisor.
Minimum Requirements:
Experience in Case Management.
Ability to communicate in English, including reading comprehension, verbal communication, and written communication.
Exemplary communication, customer service, and relationship-building skills with clients; including listening, speaking, and writing in both Spanish and English.
Associate Degree as Pharmacy Technician is required.
Valid Pharmacy Technician license is required.
Specialized training in benefits access and pharmacy/medical requirements is preferred.
EEOC F/M/D/V
$34k-46k yearly est. Auto-Apply 58d ago
Coordinador Part-time
Tjmaxx
Liaison job in Puerto Rico
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
Los Romeros Ave At Montehiedra
Location:
USA Marshalls Store 0636 Montehiedra PRThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 3d ago
Healthcare Coordinator
Bio-Nuclear of Puerto Rico
Liaison job in San Juan, PR
Job Description: GENERAL JOB INFORMATION JOB TITLE: Coordinator - Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager - Hospital DivisionCLASSIFICATION: Non-Exempt Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e.
g.
, phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a.
Prepare and send a service quotation to the client when there is no active contract.
b.
Verify whether the service is covered under warranty.
c.
Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment.
d.
Create the service call in Salesforce.
e.
Assign the call to the appropriate Technician based on availability, training, and location relative to the client.
Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce.
Verify that the Technician has completed the service closure process in Salesforce.
Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email.
Create and maintain an updated list of equipment in Salesforce, including:a.
Entering sold equipment information once the Customer Service department sends the notification email.
b.
Inputting data under the ASSET tab.
c.
Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear.
Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer.
Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment's maintenance calendar.
Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client.
Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications.
Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor.
Manage multimeter certifications as follows:a.
National Standard:i.
Assign the instrument pickup to the Service Technician.
ii.
Record the certification expiration date in Salesforce once picked up.
iii.
Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date.
b.
Southeastern Biomedical:i.
Request certification cost quotation from the supplier.
ii.
Send the quotation to the Division Manager for approval.
iii.
Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P.
O.
) and prepare shipment once approval is confirmed.
iv.
Enter calibration expiration information in Salesforce upon instrument return.
v.
Create an Outlook alert copying the Senior Service Technician and the Division Manager.
Identify and assign Technicians for customer site visits and installation or demo project setup.
Create new customer records in Salesforce:a.
Verify if the customer exists in the database; if not, send the “New Customer HC” form.
b.
Enter customer data upon receipt of the completed form.
c.
Notify Customer Service to request the customer number (HC).
d.
Prepare a quotation based on customer requirements.
e.
Send the quotation to the client and, once approved, generate the service order.
Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a.
Contacting the client to confirm details and availability.
b.
Assigning the appropriate Technician.
c.
Creating the service in Salesforce.
d.
Closing the service cycle in Acumatica.
e.
Issuing the invoice as applicable.
Manage warranty claims with suppliers (parts and/or services):a.
Receive specifications from the Technician for the claim.
b.
Enter the claim in the supplier portal.
c.
Notify the supplier via email of the claim submission.
d.
Create the service call and assign the Technician once the part is received.
e.
Prepare part orders and sales requests as follows:i.
Compile a detailed list of required parts in Excel.
ii.
Request quotations from external suppliers as needed.
iii.
Send the list to the Division Manager for approval.
iv.
Forward approved requests to the Purchasing Department (“Purchasing” group).
v.
Follow up with Purchasing until all purchase orders are received.
vi.
Generate service invoices and send them to clients via email or physical document.
vii.
Send the final invoice to the Finance Department's Credit and Accounts Receivable unit based on the true equipment cost.
Ensure strict adherence to the Division's instructions, guidelines, and specifications when executing coordination tasks.
Process equipment sales as follows:a.
Verify the supplier's installed base list (Excel) to check if the client is registered in the PEGA portal.
b.
If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration.
c.
Once confirmed, email GE's “Installed Base” group the equipment serial number and the Technician's report (SA from Salesforce).
Create new parts in the Acumatica platform.
Notify clients when the supplier issues an equipment recall:a.
Send the client the authorization document to process the recall.
b.
Assign the appropriate Technician to perform the recall service.
c.
Send the supplier the Technician's SA report and client authorization to confirm closure.
d.
Process a zero-dollar invoice for the recall in Acumatica.
Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties.
Coordinate participation of Hospital Division staff in conventions, including:a.
Creating a checklist of all requirements.
b.
Sending the checklist to the Project Management Department with all relevant details.
c.
Organizing promotional material quantities for distribution.
d.
Requesting placement of materials in warehouse aisle “S.
”e.
Invoicing convention equipment in Acumatica to record movement.
f.
Verifying placement with the Project Messenger.
g.
Upon completion, confirming return and counting promotional materials.
h.
Sending a final checklist to Project Management confirming returns and status.
i.
Removing the invoice in Acumatica to reflect equipment return to inventory.
Actively contribute to maintaining the company's mission and achieving its vision, exemplifying Bionuclear's culture of efficiency, values, and commitment to superior internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division.
Cover Receptionist duties during lunch breaks or as needed to support the Administration Department.
Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator.
Coordinate participation of Division personnel in trainings and development activities (e.
g.
, flight reservations, car rentals, lodging, expenses).
Attend and/or coordinate meetings, trainings, and professional development activities as required.
Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments.
Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution.
Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles.
Perform other duties as assigned.
EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course.
PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service.
JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skills DISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position.
It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities.
Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente.
Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a.
Preparar y enviar al cliente una cotización del servicio, de no tener un contrato.
b.
Verificar si el servicio corresponde o no a garantía.
c.
Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago.
d.
Crear la llamada en Salesforce.
e.
Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente.
Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce.
Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce.
Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico.
Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a.
Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente.
b.
Entrar la información en la pestaña denominada “Asset”.
c.
Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear.
Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero.
Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido.
Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente.
Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios.
Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes.
Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar.
Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook.
Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos.
Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada.
Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda.
Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido.
Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación.
Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE.
Crear piezas nuevas en la plataforma de Acumatica.
Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la
$40k-47k yearly est. 15d ago
Coordinador Part-time
The TJX Companies, Inc. 4.5
Liaison job in Puerto Rico
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
* Creates a positive internal and external customer experience
* Promotes a culture of honesty and integrity; maintains confidentiality
* Takes an active role in training and mentoring Associates on front end principles
* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
* Addresses customer concerns and issues promptly, ensuring a positive customer experience
* Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
* Provides and accepts recognition and constructive feedback
* Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Promotes credit and loyalty programs
* Supports and participates in store shrink reduction goals and programs
* Promotes safety awareness and maintains a safe environment
* Other duties as assigned
Who We're Looking For: You.
* Available to work flexible schedule, including nights and weekends
* Strong understanding of merchandising techniques
* Capable of multi-tasking
* Strong communication and organizational skills with attention to detail
* Able to respond appropriately to changes in direction or unexpected situations
* Team player, working effectively with peers and supervisors
* Able to train others
* 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
Los Romeros Ave At Montehiedra
Location:
USA Marshalls Store 0636 Montehiedra PR
This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 4d ago
Service Coordinator
Firma de Reclutamiento En Pr
Liaison job in San Juan, PR
Salary: $13.00 per hour Responsible for coordinating service contract processes and customer support for the Hospital Division. This includes follow-up on service quotes, client communications, system updates, and internal coordination with various teams to ensure timely and accurate service delivery.
Key Responsibilities:
Respond to customer inquiries via phone, email, or text related to service contracts.
Maintain and update contact lists of hospitals and clinics in Puerto Rico.
Collect required information to generate accurate service quotes and follow up on their status.
Track customer interactions, progress, and outcomes in Salesforce.
Monitor reports related to installations, repairs, and services performed outside of existing contracts to identify new opportunities.
Log leads, service opportunities, and follow-up actions in Salesforce and communicate them to the appropriate sales teams.
Coordinate customer satisfaction surveys, compile results, and issue reports.
Support administrative tasks such as document handling, correspondence, phone support, and online research.
Process service billing and ensure finance receives necessary documentation.
Assist in scheduling installations, preventive maintenance, service requests, or part orders.
Serve as backup for the Reception area when needed and participate in internal meetings or training sessions.
Continuously seek process improvements aligned with the company's efficiency model.
Job Requirements:
High school diploma and at least two years of college or technical coursework in a related field.
Minimum one (1) year of experience in customer service, coordination, or administrative support.
Strong communication skills in both English and Spanish (verbal and written).
Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
Experience using CRM or workflow systems (e.g., Salesforce) is preferred.
Strong attention to detail, organization, and ability to handle multiple tasks simultaneously.
Ability to identify priorities, follow up consistently, and work with minimal supervision.
Comfortable working in dynamic environments and collaborating across teams.
Availability to work flexible schedules and extended hours if needed.
Professional demeanor and a strong commitment to internal and external customer service.
Equal Employment Opportunity Employer.
$13 hourly 5d ago
Commercial Partnerships Coordinator
Ingroup International LLC
Liaison job in Guaynabo, PR
Job DescriptionSalary:
The Commercial Partnerships Coordinator supports the Commercial Partnerships Manager in the administration, coordination, and execution of supplier partnerships across Cruise Lines, Hotels, and strategic travel providers.
This role is highly operational and detail-driven, focusing on supplier data integrity, pricing codes, promotions, marketing coordination, and reservation-related workflows. By managing day-to-day execution and follow-through, this position enables leadership to focus on strategy, negotiations, and senior-level relationships.
This is a hands-on role for someone who thrives in a fast-paced, high-volume environment and excels at coordination, accuracy, and proactive communication with both suppliers and internal stakeholders.
Essential Functions:
Supplier Operations & Reservation Support
Serve as a secondary point of contact for Cruise Lines, Hotel providers, and other sourcing partners.
Maintain accurate records of supplier contacts, agreements, and operational details.
Track contract terms, key dates, incentives, volumes, pricing, promotions, and performance metrics.
Prepare summaries, comparisons, and reports to support negotiations led by the Manager.
Coordinate booking-related workflows including pricing validation, documentation, payment support, and supplier confirmations.
Resolve operational issues related to reservations, pricing discrepancies, payments, guest documentation, changes, cancellations, and exceptions.
Track service levels and recurring issues; recommend process improvements to reduce friction and rework.
Pricing, Codes & Data Accuracy
Manage the insertion, validation, and maintenance of supplier pricing codes, promotions, and rate programs.
Maintain accurate supplier data in internal systems, including sailing details, blackout dates, policies, amenities, commission rules, and booking constraints.
Conduct routine audits to ensure published offers align with supplier terms and customer-facing experiences.
Create and maintain internal documentation such as SOPs, trackers, and checklists to ensure consistent execution across teams.
Supplier Marketing & Content Support
Support the supplier-facing and member-facing commercial content calendar, including promotions, updates, and partner spotlights.
Assist in the execution of supplier marketing initiatives such as email campaigns, webinars, blogs, and social media promotions.
Collaborate with Marketing and Media teams to validate commercial content for accuracy, compliance, and timely updates.
Support the Insiders Advantage Webinar program, including coordination, supplier assets, agenda support, post-webinar follow-up, and continuous improvements.
Cross-Functional Alignment (Finance & Support)
Collaborate with Finance and Accounting to verify payments, commissions, overrides, and supplier billing accuracy.
Partner with Support teams to ensure frontline agents have accurate policies, documentation, and supplier information to effectively serve members.
Events & Public Relations Support
Assist with the organization and coordination of global events and group cruises.
Support supplier participation in events by managing logistics, schedules, and materials.
Maintain professional communication with existing and prospective sourcing partners.
What Success Looks Like
Supplier data is accurate, current, and audit-ready across all systems.
Pricing codes and promotions launch on time and validate correctly, reducing downstream support issues.
Reservation-related issues are resolved efficiently with clear ownership and documentation.
Internal teams rely on your trackers, SOPs, and updates to execute without confusion.
Suppliers experience responsive, professional, and reliable operational support.
________________________________________
Competencies:
Detail-oriented with speed: Accurate execution while managing volume and deadlines.
Structured problem-solving: Identify root causes, document solutions, and prevent recurrence.
Stakeholder management: Calm, professional communication with suppliers under pressure.
Ownership mindset: Proactive follow-through without needing direction.
Organization: Strong ability to manage trackers, deadlines, and multi-threaded projects.
Knowledge and Skills:
Additional language fluency (English, Spanish, Russian, and/or other languages preferred).
Experience working directly with cruise lines, tour operators, hotel wholesalers, or similar suppliers.
Familiarity with ticketing systems and workflow management tools.
Experience supporting webinars, supplier marketing initiatives, or commercial content validation.
Exposure to group travel contracting, allotments, and performance tracking.
Education and Experience:
3+ years of experience in travel operations, supplier support, reservations, account coordination, or partnership operations (cruise experience strongly preferred).
Fluency in English (written and spoken).
High proficiency with Excel or Google Sheets, including filters, pivots, and reconciliation work.
Proven experience managing bookings, pricing, payments, and documentation in a high-volume environment.
Strong written communication skills with the ability to simplify complex policies into clear guidance.
Availability to work standard Eastern Time Zone business hours.
$40k-47k yearly est. 3d ago
COORDINADOR(A) DE PARCIAL-PONCE
Universal Health Services 4.4
Liaison job in Ponce, PR
Responsibilities Ubicacion: Ponce * The program Coordinator is responsible for managing the day to day operations and marketing of the Partial Hospital. Responsible for the daily census, quality of the program and personnel matters. * Overall administration of the partial hospital that includes direction staffing, supervision, organization, policies and procedures, and standards of practice of the Partial
* Monitors the quality and appropriateness of patient care services offered through the development of an ongoing quality assurance plan.
Qualifications
* Masters in Clinical in Social Work.
* Five (5) or more years experience in managing an organization including responsibilities for marketing, budgeting and personnel.
* Bilingual (English and Spanish)
First Hospital Panamericano, es un centro de salud de primer nivel que ofrece tratamiento individualizado de salud mental y de adicción para adultos en un entorno seguro y privado. Nuestros servicios para individuos incluyen programas especializados. FIRST HOSPITAL PANAMERICANO indudablemente promueve la innovación y excelencia en la Salud Mental en Puerto Rico. Nuestro sistema ofrece acceso a la mayoría de los niveles de cuidado de salud mental y está disponible para proveerte servicios de alta calidad cerca de ti en las áreas geográficas de la isla. Visite nuestro sitio web para obtener más información sobre nuestro hospital y nuestros servicios: ****************************
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.
$43k-58k yearly est. 2d ago
Pre-Arrival Coordinator - Caribe Hilton
Hilton 4.5
Liaison job in San Juan, PR
The famous **Caribe Hilton** is looking for a Pre\-Arrival Coordinatorto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot\.
The ideal candidate has a minimum of 1 year in Pre\-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and isable to communicate in Spanish and English and understand the language\.
**Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week including weekends and holidays\.
**Pay Rate:** $14\.00 per hour
**What are the benefits of working for Hilton?\***
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!
+ Maternity and paternity leave as per Hilton policy
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ 401K plan and company match to help save for your retirement
\*Available benefits may vary depending upon property\-specific terms and conditions of employment
**What** **will I be doing?**
As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager with daily Front Office operations
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
+ Manage, resolve or escalate any and all Guest complaints quickly
+ Work with room assignments for reservations prior guest arrival
+ Work with all facilities and services provided within the hotel and identify opportunities for up\-selling and promoting new or ongoing events
+ Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
+ Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
+ Attend all Front Office meetings
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Serve your role and Team in an environmentally\-conscience manner
**What are we looking for?**
Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Bilingual: English & Spanish
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Pre\-Arrival Coordinator \- Caribe Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C8EF_
**EOE/AA/Disabled/Veterans**
$14 hourly 9d ago
UR COORDINATOR
Universal Health Services 4.4
Liaison job in Guaynabo, PR
Responsibilities The Utilization Review Coordinator (URC) is responsible for initial clinical review. URC may approve requests for admissions, procedures, and services that meet clinical review criteria, but must refer requests that do not meet clinical review criteria to peer clinical review for certification or non-certification.
Responsibilities and essential duties:
* Visits the hospital facilities or receives the documentation via fax and perform the initial review of the clinical information.
* Discuss the cases with the psychiatrists, psychologists, or social workers as appropriate to discuss medical necessity criteria for authorizations.
* Maintains the daily census of the assigned facilities.
* Responsible for making sure that the peer-to-peer discussion takes place.
* Issues the services authorizations after the review is completed.
* Maintains updated utilization review documentation in the platforms.
* Documents and reports in the system the ineligible cases.
* Provides the daily utilization data of the facilities assigned.
* Maintains a registry of all cases by facility/providers and account in the UMP platform.
* Participate in the departmental meetings.
* Keeps the specialization license and professional association membership effective.
* Complies with the continuing education hours that correspond to the specialization.
* Participates in the mandatory training courses, such as: the annual compliance plan, and updated clinical criteria.
* Inform the supervisor or human resources of any sanction or revocation of the license that affects the practice of the profession.
* Comly with standards of Service Excellence Program.
* Available to travel throughout Puerto Rico.
* Conduct prospective, concurrent, retrospective review and discharge planning.
* Responsible to evaluate the quality, medical necessity and services provided.
* Provide guidance to the non-clinical staff as needed.
* URC must provide written notices to the members and providers via fax, mail and/or secure email.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************
Qualifications
* Education: Masters in Social Work, Psychology, Psychological Counseling, Counseling, Psychiatric Nursing, or Bachelor in Nursing.
* Licenses: Unrestricted valid and current active license for Social Work, Psychology, Counseling Psychology, Psychiatric Nursing, or bachelor's in nursing to practice in the Commonwealth of Puerto Rico
* Professional associating membership (colegiación): Valid membership for Social Work and Nursing.
* Relevant Work Experience: Two or more years of experience in the health field
* Kowledge in Microsoft Office
* Preferable fully bilingual