Liaison jobs in San Bernardino, CA

Join Astiva Health - Where Compassion Meets Innovation At Astiva Health, we believe healthcare should be accessible, affordable, and deeply personal. Based in Orange, CA, we serve a diverse community through Medicare and HMO services designed to meet people where they are. We're not just building networks, we're building trust, equity, and better outcomes. If you're ready to help reshape healthcare delivery with purpose and precision, we invite you to bring your talents to our team. What You'll Do The Provider Support Coordinator (PSC) is entrusted with delivering exceptional service to Independent Practice Associations (IPAs), Medical Groups, Management Services Organizations (MSOs), providers, hospitals, and ancillary network providers. The PSC plays a vital role in the recommendation, development, and execution of Quality-of-Service strategies designed to enhance operational effectiveness and elevate provider satisfaction levels. Why Astiva? We're more than a health plan-we're a movement toward better care. At Astiva, you'll find a culture of collaboration, innovation, and heart. We celebrate diversity, empower our teams, and invest in the communities we serve. Come build something meaningful with us. Your Impact and Core Responsibilities · Relationship Management: Foster strong, collaborative relationships with contracted Providers to ensure seamless communication and partnership. · Issue Resolution: Coordinate between Providers and internal teams to quickly resolve questions about eligibility, benefits, contracts, claims, and referrals via phone, voicemail, and email. · Data Accuracy: Conduct outreach to verify Provider information, ensuring the accuracy of the provider directory and compliance with regulatory requirements. · Portal Support & Training: Assist Providers with portal account setup and deliver virtual training to enhance their ability to navigate and utilize the system efficiently. · Credentialing Support: Partner with the Credentialing team to collect necessary documentation from Providers, supporting timely onboarding and compliance. · Quality Improvement Collaboration: Support HEDIS and RAF initiatives by obtaining medical records, contributing to the organization's quality performance metrics. · Provider Education: Coordinate and facilitate Provider meetings focused on education and initiatives such as annual wellness exams. · Policy Adherence: Maintain up-to-date knowledge of departmental policies, procedures, and programs to ensure consistent and compliant operations. · Flexibility: Perform additional duties as needed to support departmental goals and organizational success. · Enhances Provider satisfaction and engagement through responsive and proactive support. · Improves operational efficiency by resolving Provider issues quickly and accurately. · Supports compliance and data integrity through diligent verification and documentation. · Contributes to quality care outcomes by facilitating Provider participation in key health initiatives. · Strengthens the organization's reputation and performance through effective provider relations and collaboration. What You Bring Education & Experience · Bachelor's degree in Business, Healthcare Administration, Finance, or equivalent experience · 1 year previous experience in a provider relations role within a health plan, IPA, or medical group strongly desired. Skills & Competencies · Strong working knowledge of Medicare, Medicaid and HMO health plan required. · Strong critical thinking and independent research skills for complex issues.· Practical problem-solving skills and a collaborative mindset · Self-motivated with a positive attitude and customer service orientation · Strong written and verbal communication skills · Fluent in Vietnamese, Korean, Spanish, or Chinese. Preferred Benefits That Support You · 401(k) Retirement plan · Health, Dental, and Vision Insurance · Health savings account · Life insurance · Paid time off and Holidays · Referral program

For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Ernest is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Fontana, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture. Position Summary: Client Coordinators (CCs) are non-exempt, full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service. CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division. Required Qualifications: High School Diploma or General Education Degree (GED) Familiarity with and experience using Microsoft Office (e.g., Word, Excel) Strong clerical skills, including data entry and document organization Basic computational skills, including converting fractions to decimals, division, multiplication, etc. Ability to communicate effectively with internal and external stakeholders, both verbally and in writing Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously Highly organized, self-starter, who is detail oriented Friendly, professional, helpful, and willing to participate in various company activities Preferred Qualifications: 2+ Years of Customer Service Experience Working knowledge of Enterprise Resource Planning (ERP) systems Pay Rate: $22- $25/hr Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!

Client Success Coordinator for Activate 180: Type: Full-time Reports to: Operations + Project Manager (Tara Finegold)....Chief Activation Officer (Zach Smith) About the Company Activate 180 is a partner company with McDermott + Bull. At Activate 180, we're redefining performance coaching by making it accessible to every employee-not just executives. Through personalized 1:1 coaching, dynamic group workshops, and actionable company-wide insights, we empower employees to thrive both professionally and personally-building more resilient, motivated, and high-performing teams. About the Role The Client Success Coordinator plays a critical role in ensuring an exceptional experience for our clients and their employees. You'll support multiple coaching programs, serving as a key point of contact for client teams and internal stakeholders. From onboarding new clients to managing program logistics and surfacing insights, you'll help drive engagement, utilization, and meaningful outcomes for thousands of coaching participants. Responsibilities: Client Onboarding + Account Management Serve as the day-to-day point of contact for client companies and participants. Support onboarding by creating and distributing customized intake surveys aligned to client goals. Develop company profiles to help coaches understand each client's business and culture. Coordinate the onboarding of new hires into existing coaching programs. Maintain and update client data across platforms (Coaching.com, HubSpot, Monday.com). Manage feedback surveys and engage with participants who share constructive feedback. Build and maintain survey data decks and program review presentations for clients. Engagement + Utilization Monitor engagement and usage metrics within the coaching platform. Identify utilization risks and follow up with participants to encourage coaching session bookings. Collaborate with coaches and internal teams to creatively boost engagement. Distribute regular utilization reports to the Activate 180 team, coaches, and clients. Program + Meeting Coordination Schedule and coordinate all client-related calls, including: Monthly workshops Coach strategy calls Coaching theme calls Specialty sessions (e.g., manager alignment, three-way calls) Client Communication + Meeting Support Brand workshop materials with client logos. Prepare reminder emails for all sessions. Actively support workshops by managing breakout rooms, chat engagement, and attendance. Follow up with materials, recordings, and relevant resources. Take notes during strategy and theme calls, synthesize insights, and enter key takeaways into HubSpot. Qualifications: Experience 2-3 years in a client-facing or customer success role, preferably in a fast-paced, service-oriented environment. Strong calendar management and scheduling experience (required). Proven ability to coordinate logistics and work cross-functionally with teams and clients. Familiarity with CRM systems (HubSpot), project management tools (Monday.com), and virtual platforms (Zoom, Canva). Proficiency in Microsoft Office Suite (especially Excel and Outlook). Experience supporting sales teams and client onboarding is a plus. Required Skills Detail-Oriented: Nothing slips through the cracks. Proactive: Anticipates needs and stays several steps ahead. Relationship-Driven: Builds trust with clients and colleagues alike. Highly Organized: Skilled at managing multiple priorities and deadlines. Strong Communicator: Clear, warm, and professional in both writing and speech. Tech-Savvy: Quick to learn new systems and tools. Growth-Minded: Constantly looking to improve processes and elevate the client experience. Strong project management skills and the ability to juggle competing priorities. Bachelor's degree or equivalent professional experience.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking a remote care coordinator to join the case management team for a long-term temporary engagement (with medical benefits.) The Care Coordinator works in collaboration with the RN Case Manager as part of the interdisciplinary team. The Care Coordinator supports members with closing care gaps and addressing care coordination needs as directed by the RN Case Manager. As part of the Case Management team is responsible for the health care management and coordination of care for members with complex and chronic care needs. The Care Coordinator is responsible for CM Coordinator functions for the members enrolled in Case Management. Please note: Alignment Health is continuing to expand so there is a possibility the position could extend and / or convert based on budget, business need, and individual performance. Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pacific Time GENERAL DUTIES / RESPONSIBILITIES: 1. Reaches out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, make provider appointments and follow ups, etc 2. Creates cases, tasks, and completes documentation in the Case Management module for all Hospital and SNF discharges 3. Complies with tasks assigned by nurse and, as appropriate and documents accordingly 4. Works as a team with the Case Manager to engage and manage a panel of members 5. Manages new alerts and updates Case Manager of changes in condition, admission, discharge, or new diagnosis 6. Establishes relationships with members, earns their trust and acts as patient advocate 7. Escalates concerns to nurse if members appear to be non-compliant or there appears to be a change in condition 8. Assists with outreach activities to members in all levels of Case Management Programs 9. Assists with maintaining and updating member's records 10. Assists with mailing or faxing correspondence to members, PCP's, and/or Specialists 11. Requests and uploads medical records from PCP's, Specialists, Hospitals, etc., as needed 12. Meets specific deadlines (responds to various workloads by assigning task priorities according to department policies, standards and needs) 13. Maintains confidentiality of information between and among health care professionals 14. Other duties as assigned by CM Supervisor, Manager or Director of Care Management Job Requirements: Experience: • Required: Minimum 1 year experience working in Health Care such as Health Plan, Medical office, IPA, MSO. Minimum 1 year experience assisting members/patients with authorizations, scheduling appointments, identification of resources, etc. • Preferred: Education: • Required: High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education. • Preferred: MBA Training: • Required: • Preferred: Medical Assistant training, Medical Terminology training. Specialized Skills: • Required: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Communicates effectively using good customer relations skills. Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Knowledge of Managed Care Plans Knowledge of Medi-Cal Basic Computer Skills, 25 WPM (Microsoft Outlook, excel, word) Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. • Preferred: Bilingual (English/Spanish), Licensure: • Required: None • Preferred: Medical Assistant Certificate, Medical Terminology Certificate Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

Essential Duties And Responsibilities Research, develop and help facilitate implementation for Engineering Service Projects ( ESP ) and International Engineering Service Projects ( IESP ) for students. Plan and implement STEM outreach events, camps, and programs in support of the CoE and in partnership with local districts and organizations. Develop and execute annual outreach high school camps focusing on future student enrollment into the CoE. Events include but are not limited to: College of Engineering High School Open House, College fairs, Career days, etc. Develop and execute annual outreach upper elementary to junior high camps in conjunction with other schools at CBU to establish a collaborative development of student skills and interest in STEM such as, STEPcon, STEP Learning Labs, and STEM expos. Coordinate College of Engineering involvement with on campus including, but not limited to: Homecoming, Parent and family weekend, COE basketball game, Design Showcase, tours, etc. Oversee the Internship program for the College of Engineering including communications, processing, data collection, recording and analytics. In support of curriculum, research and acquire engaging lecturers from the community to do on-campus presentations. Follow through on secured interest by working with professors to schedule speakers into the courses to enhance learning. Identify companies, organizations and individuals seeking graduates and student interns, sponsor projects, fund equipment and facilities; provide capstones and scholarships. Support the needs of the College as it relates to entities inside and outside of CBU .

Job Description The Customer Liaison is an hourly position whose primary responsibility is to provide adequate communication, customer service, and guidance to families and teachers whose students/Campers will be attending Pali Institute and Pali Adventures. The Customer Liaison will work closely with the Visiting School Supervisor during the school year and the Pali Adventures Camp Relationship Director for the summer to ensure Pali provides timely and consistent customer support. QUALIFICATIONS Strong interpersonal and communication skills. Administrative experience. Exceptional verbal and written communication skills, with a professional and friendly demeanor. Proficient on Mac computers and Microsoft suite Must be a positive team player with strong administration skills. Must demonstrate good judgment and decision-making ability. Must have initiative and be able to work with minimal supervision. Bilingual language skills in Spanish and English (preferred) Must be extremely organized. Demonstrates ongoing responsibility and commitment through good attendance and by being on time to work Strong organizational and time-management skills, with the ability to handle multiple tasks and priorities effectively. The need to learn and evolve constantly. JOB REQUIREMENTS Report to the Visiting School Supervisor and Assistant Directors(school year) and to the Camp Relationship Director (summer). Answer phones and direct incoming calls with a high level of energy and professionalism Respond to all emails in a timely and professional manner Follows through on all customer issues. Distribute messages to the appropriate staff. Learn the ins and outs of CampDoc/CampMinder software Responsible for the presentation of a professional image. Discretion and respect for customer confidentiality. Handle logistical questions for districts, schools and families. Answer all CampDoc/CampMinder Family and teacher questions from phone and email, and ensure camper profiles are complete before arrival. Communicate pertinent medical information to Wellness Center staff. Effectively communicate any questions, problems or concerns to the Visiting Schools Supervisor/Camp Relationship Manager. Some weekends and Holidays may be required during the summer. Other duties as assigned by the Pali Directors/Camp Relationship Manager. Other tasks may be added as time allows that align with the strengths of the person hired. Compensation Full-time Position Pay: $17 - $20.00 DOE Medical/Vision/Dental Benefits, Paid Vacation, Sick Time

Job Details Experienced Ontario, CA Full Time 4 Year Degree $80000.00 - $90000.00 Salary/year Up to 50% Business DevelopmentDescription Why You Will Love Working With Us! At Clearview Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team and our team is committed to our clients! We are excited to expand our network with the opening of a location in Ontario, California! Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Clearview Outpatient is a leading provider of mental health treatment services across the region. With 4 Outpatient locations across California, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What We Offer: Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Compensation Range: $80,000 - $90,000 (depending on level and location) Position Summary The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility. Essential Responsibilities Exemplifies our 5 Star Service to clients, team members, referents, and families. Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market. Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated. Schedules and conducts tours with referral sources, clients, and families. Communicates various levels of care to potential clients, families, and referral sources. Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances. Obtains necessary information to quickly determine viability of potential admission, Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options, Empathically but prescriptively leading callers to the next step of deciding on admission, Determines the clinical and financial viability of potential admissions, Articulates the value and fit of facility programming to each potential client's circumstances and needs. Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support. Offers a high level of customer service and communication to referral sources, clients, and families. Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators. Coordinates with the business office and Utilization Review to determine financing options for potential clients. Qualifications Education and Experience: Position requires a bachelor's degree, master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience. A valid Driver's license and a generally clean driving record are required. Employees may be required to drive personal or company vehicles. State licensing DHS and DSS prohibit individuals with specific criminal charges, conducted by Livescan fingerprint checks. Exemptions offered. For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Clearview Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Clearview reserves the rights to modify, interpret, or apply this in any way the organization desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” ISJPOP

Job Details Experienced Pomona, CA Full Time $21.00 - $24.00 Hourly DayDescription Example: The CHW will provide liaison and engagement type services to the community in the clinic setting. Supervisory Responsibilities: None. Duties/Responsibilities: Care Coordination System Navigation Screenings and Assessments Appointment Scheduling Assistance Registration Assistance Provide Education on Services and Resources Outreach Coaching and Social Support Participation in Evaluation and Research Participation in Required Training Other duties as assigned Qualifications Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Relationship and capacity building skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Advocacy skills. Service coordination and navigation skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software Bi-lingual Spanish preferred Evaluation and research skills Education and Experience: Participation in Community Health Worker Academy or equivalent No other prior experience or specific education necessary Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Extended periods of standing and walking between locations in clinic Must be able to lift up to 15 pounds at times Have hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, fax etc. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Job Description Salus Homecare is a leading healthcare organization that provides Home Health, Hospice, Palliative, and Private Duty Care. Our Patients come first and our employees are our most important asset! Our team is in need of a Hospice Community Liaison for Riverside County! This role will primarily be in the field or working remotely from home which allows for flexibility as well as work/life balance! In this role you will be the face of our organization, we are looking for a highly polished and professional individual who thrives in sales and is eager to expand our business in Riverside County! We are looking for an individual who has built relationships in the community. Having referral sources in these areas is the key to success in this role. This is a Full-time opening! Benefits Include: - Medical/Dental/Vision - 401k - Vacation Accrual - Paid Sick Leave - Mileage reimbursement - Holiday Pay - Corporate Discounts for Entertainment, Travel, Dining, etc - Verizon Wireless discount Please Apply Today! Interviews are being scheduled this week!

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview This position has primary responsibility for gathering relevant information for the identified member population during assessment, care planning, interdisciplinary care team meetings, and transitions of care. This position performs troubleshooting when problem situations arise and takes independent action to resolve complex issues. Minimum Requirements High School Diploma or equivalent required. Medical assistant Certification preferred. Prior experience working in a clinic/health care call center. Minimum 3 years of experience working in a healthcare environment. Knowledge of prior authorization and case management regulations governing Medi-Cal, Commercial, Medicare, CCS, and other government and commercial programs. Experience in a managed health care environment, preferably IPA, HMO, or Health Plan, preferred. Experience working with an ethnically diverse population, preferred. Compensation $25.00 - $29.32 hourly Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Reliance Hospice and Palliative Care is looking for self-driven, experienced and passionate Hospice Clinical Liaison (LVN) to join our growing Orange County team. Salary starts at $90,000.00 annually, with great bonus structure poten tial. A Clinical Liaison's primary responsibility is to build and maintain relationships with referral sources in hospitals and facilities. A successful Clinical Liaisons is a hospice expert that brings their clinical skills to help educate patients and families, and coordinates a smooth transition for the patients onto hospice services. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Builds and monitors community and referral perceptions of Reliance Hospice and Palliative Care as a high quality provider of services and as a preferred hospice provider in the service area. Makes regular, planned calls to secure new referrals, build census, and meet established goals on new and existing, referring physicians; facilities; case managers discharge planners and social workers in hospitals and skilled nursing facilities; and other health care providers. Conducts initial meeting with the patient and family giving an overview of hospice service and philosophy and obtains consents for care. Coordinates referral process in conjunction with admission and intake team to ensure a smooth admission. Establishes and maintains positive working relationships with current and potential referral sources. Provides input in strategic planning by identifying opportunities for additional or improved services to meet unmet needs. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should service not be provided by Hospice. Be available to asssist in LVN routines and triage visits in the daytime. Other duties as assigned. QUALIFICATIONS Bachelor's degree in nursing or health care preferred. Current LVN license. Minimum one year of sales/marketing experience in healthcare. One to two years experience in hospice/palliative marketing. Job Type: Full-time Pay: From $90,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Liaison: 2 years (Required) Hospice & palliative: 2 years (Required) Field sales: 1 year (Preferred) License/Certification: LVN (Required) Work Location: On the road

About HealthFlex: We are founded by nurses and driven by true empathy for our patients. We offer a holistic approach to hospice care focusing on preserving dignity, offering spiritual and emotional support as well as ensuring pain management and overall comfort. Providing this support in the familiarity of one's home is vital to ensuring patients and their families can focus on cherishing their time together. We are proud to be offering these services in the following Bay Area Communities; San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Solano, Marin, Sonoma and Napa. Role Summary: As a Community Liaison, you will serve as a liaison between community partners such as but not limited to hospitals, physician practices, skilled nursing facilities, assisted living communities, as well as patients and their families. Your key responsibilities will include analyzing market trends, identifying potential partners, and fostering relationships. Your efforts will directly contribute to HealthFlex's market leadership and the delivery of essential, top-quality hospice services to the community. Key Responsibilities: Sales Target Achievement: Your primary objective will be to meet and exceed sales targets by promoting HealthFlex's services and expanding our client base. Market Analysis: You'll keep an eye on market trends in your territory, enabling you to adapt to changing dynamics and contribute to our growth strategy. Prospect Identification: You will identify potential clients and referral sources, ranging from healthcare providers to various healthcare facilities. Building Business Relationships: Establish and foster meaningful business relationships to secure referrals and partnerships. Your ability to create trust and cooperation will be pivotal in your success. Sales Techniques: You will utilize a range of sales techniques, from cold-calling to in-service presentations and traditional marketing methods. We will provide the necessary training to help you master these techniques. Communication: Partner with and maintain ongoing and timely communication with both internal and external partners in order to ensure smooth transitions into services and ongoing quality of care. Qualities We Value: Enthusiasm and a willingness to learn Strong interpersonal and communication skills Goal-driven attitude with a passion for sales and healthcare Dedication and a collaborative mindset Ability to think, plan, and act strategically Enjoys networking & relationship building What We Offer: Comprehensive training to build your skills and knowledge A supportive and encouraging team environment Professional development and growth because we believe in nurturing talent from within Comprehensive benefits package Competitive compensation and uncapped commission structure. Compensation is determined by the following factors; experience, knowledge, skills, location, as well as internal equity and alignment with market data. Acknowledgements and Awards: 8 time winner of “Best & Brightest Places to Work” 6 time winner of “Inc 5000 Fast Growing Companies” Winner of “Better Business Bureau Torch Award” 4.6 Star Glassdoor Rating 5 Star Medicare Quality Rating Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn. Requirements 1 year of Hospice Sales/Marketing/Business Development experience required HealthFlex is an Equal Opportunity Employer. It is HealthFlex's policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.

About HealthFlex: We are founded by nurses and driven by true empathy for our patients. We offer a holistic approach to hospice care focusing on preserving dignity, offering spiritual and emotional support as well as ensuring pain management and overall comfort. Providing this support in the familiarity of one's home is vital to ensuring patients and their families can focus on cherishing their time together. We are proud to be offering these services in the following Bay Area Communities; San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Solano, Marin, Sonoma and Napa. Role Summary: As a Community Liaison, you will serve as a liaison between community partners such as but not limited to hospitals, physician practices, skilled nursing facilities, assisted living communities, as well as patients and their families. Your key responsibilities will include analyzing market trends, identifying potential partners, and fostering relationships. Your efforts will directly contribute to HealthFlex's market leadership and the delivery of essential, top-quality hospice services to the community. Key Responsibilities: * Sales Target Achievement: Your primary objective will be to meet and exceed sales targets by promoting HealthFlex's services and expanding our client base. * Market Analysis: You'll keep an eye on market trends in your territory, enabling you to adapt to changing dynamics and contribute to our growth strategy. * Prospect Identification: You will identify potential clients and referral sources, ranging from healthcare providers to various healthcare facilities. * Building Business Relationships: Establish and foster meaningful business relationships to secure referrals and partnerships. Your ability to create trust and cooperation will be pivotal in your success. * Sales Techniques: You will utilize a range of sales techniques, from cold-calling to in-service presentations and traditional marketing methods. We will provide the necessary training to help you master these techniques. * Communication: Partner with and maintain ongoing and timely communication with both internal and external partners in order to ensure smooth transitions into services and ongoing quality of care. Qualities We Value: * Enthusiasm and a willingness to learn * Strong interpersonal and communication skills * Goal-driven attitude with a passion for sales and healthcare * Dedication and a collaborative mindset * Ability to think, plan, and act strategically * Enjoys networking & relationship building What We Offer: * Comprehensive training to build your skills and knowledge * A supportive and encouraging team environment * Professional development and growth because we believe in nurturing talent from within * Comprehensive benefits package * Competitive compensation and uncapped commission structure. Compensation is determined by the following factors; experience, knowledge, skills, location, as well as internal equity and alignment with market data. Acknowledgements and Awards: * 8 time winner of "Best & Brightest Places to Work" * 6 time winner of "Inc 5000 Fast Growing Companies" * Winner of "Better Business Bureau Torch Award" * 4.6 Star Glassdoor Rating * 5 Star Medicare Quality Rating Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn. Requirements * 1 year of Hospice Sales/Marketing/Business Development experience required HealthFlex is an Equal Opportunity Employer. It is HealthFlex's policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.

Job Description Temp-To-Hire, Hybrid Case Management Coordinator II Opportunity! (Local Candidates Only) Job Details: Term: Temporary for 3 months- with a " Temp-To-Hire" opportunity Schedule: Monday - Friday 8:30 am - 5:00 pm Pay Range: $23 - $26/hr What you'll bring! 1. A High School Diploma or equivalent is required.2. Prior experience working in a clinic/health care call center is required.3. Minimum 2 years of current experience working in a health care environment; knowledge of prior authorization and case management regulations governing Medi-Cal, Commercial, Medicare, CCS, and other government and commercial programs.4. Prefer experience in a managed health care environment, preferably IPA, HMO, or Health Plan.5. Prefer experience working with an ethnically diverse population.If you're passionate about making an impact in healthcare, apply today! INMED

Salary Range: $23.00-$28.62 per hour The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS). It is committed to providing world-class, compassionate health care that is safe and accessible for everyone. Our community-based health clinics offer quality primary care and specialty care services for families within the Los Angeles County. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. It also helps enhance and support access to clinic services within the ACN Network of clinics across DHS. Description Interacts with patients via phone using call center software while demonstrating a high level of customer service; makes and receives calls; determines when language interpretation is needed and utilizes interpreter services when necessary to ensure language access standards are met. Requests demographic information to assure proper identification of caller, schedules appointments to a variety of ACN facilities according to guidelines; orients patients by providing direction to appropriate locations and/or services. Reviews insurance verification for specific health plans and follows all standardized workflows to assure patient is visit ready. ESSENTIAL FUNCTIONS Answers phones. Follows appointment-making processes and procedures per policy. Completes accurate patient scheduling by following detailed algorithms. Ensures accurate verification of patient demographic information and payor source coverage details. Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing. Determines which appointments (types, date, time, provider) meet the patient's needs and schedules / confirms appointments accordingly. Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments. Enters scheduling notes and relevant information when needed. Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc.). Operating Systems: Ability to use several technology platforms simultaneously. Assures proper understanding and adherence to primary and specialty care scheduling guidelines rules. Customer Services: Adheres to LACO-DHS behavior and appearance standards. Demonstrates strong customer service and communication skills. Treats patients with courtesy and respect. Adheres to HIPAA and patient confidentiality. Job Qualifications Excellent communication skills Ability to work independently Ability to use several technological platforms simultaneously Provide personalized customer service by responding to patients' individual needs Ability to provide clear and concise instructions Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration. Utilizing scripts and tools appropriately Understanding and striving to meet or exceed metrics established by department Education/Experience Contact center experience desirable Bilingual in English and Spanish preferred Certificates/Licenses/Clearances Clearances per DHS employment contract COVID vaccination required Successfully clear the Live Scan process through Los Angeles County. Other Skills, Knowledge, and Abilities Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, etc. PHYSICAL DEMANDS Stand Occasionally Walk Occasionally Sit Constantly Handling Frequently Reach Outward Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Not Applicable Lift / Carry Occasionally - Up to 15 lbs. Push/Pull Occasionally - Up to 15 lbs. See Constantly Taste/ Smell Not Applicable Not Applicable = Not required for essential functions Occasionally = (0 - 2 hrs/day) Frequently = (2 - 5 hrs/day) Constantly = (5+ hrs/day) WORK ENVIRONMENT General Office Setting, Indoor Temperature Controlled This is a temporary, grant funded position. Employment is provided by Heluna Health. Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Job Details Arcadia Office - Arcadia, CA Full Time $26.00 - $30.00 Hourly SalesDescription Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California's fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth. Who Are We? ✨ Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members' culture and values. Why Join Us? 🏆 We're on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you'll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation. Job Summary The Community Outreach Specialist will be responsible for outreach to community organizations, non-profits, religious organizations, etc. to identify and schedule marketing events and begin negotiations for partnership opportunities. The ideal candidate will be motivated by Clever Care's mission to deliver culturally-sensitive health care solutions to seniors in our community and connect our offerings with community groups with similar missions. Functions & Job Responsibilities Work in collaboration with other core areas, i.e. Sales, Provider Relations in building, leveraging, or expanding key relationships to increase the number and types of event opportunities Market and educate at events around CCHP benefits; will consist of sales tables at events, sponsorships of festivals, holidays, religious or ethnic services. Manage the planning and execution of marketing events including but not limited to programming, marketing, and budgeting. Schedule events with venues, book appropriate vendors, order supplies, and coordinate with Sales reps to make sure Clever Care has proper representation. Planning will include ensuring that events follow campaign guidelines and present Clever Care in the best light to the community. Our reputation in the market is key. Establishing and maintaining positive relationships with vendors and community partners. Understanding the needs of the senior population and be dedicated to serving the community. Maintain and manage a community events calendar and directory of contacts of agencies, organizations and programs. Organize Conduct formal and informal presentations to community members and organizations as it relates to CCHP and Medicare. Planning event details and aspects by being detail-oriented and focusing on delivering positive customer experience. Remaining under budget with all costs and maintaining proper documentation Planning for potential scenarios that could impact the integrity of the event Supporting community center staff and activities at the community center and/or events. Other duties as assigned. Qualifications Qualifications Education and Experience: Bachelors in Business, Marketing or Communications, or equivalent experience One (1) year of experience in marketing, preferred. Experience with working in health care, non-profit organizations, or senior community preferred. Event planning or coordinator is a plus. Valid driver's license, reliable transportation, and insurance required with clean driving record Skills: Bilingual in Vietnamese, Mandarin and Korean on a business-level (speaking and writing). Must be reliable, present, and dedicated. Strong organizational skills. Excellent verbal and written communication skills. Wage Range: $26.00 to $30.00 per hour Physical & Working Environment. Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation: Must be able to travel throughout LA County and other regions when needed or required Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking) Ability to sit for long periods; stand, sit, reach, bend, lift at least 25 pounds Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly. Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business. Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate's state residency. #LI-Hybrid

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For The Community Health Worker, ECM supports patients and their families with educational resources about their diseases and helps to navigate the many paths of a healthcare diagnostic and treatment process. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Identifies support groups appropriate for patients and families and coordinates scheduling. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, childcare, translation, and other needed services. Tracks and documents metrics and outcomes. Schedule: 5 days per week, 8 hours per day, Monday - Friday | Location: SBC Clinic, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES Assist patients navigate the healthcare system and connect them to community resources. Conduct intake interviews with patients, including enrolling in the Sliding Fee program, and other programs the team deems necessary. Assists the team to build organizational relationships with community based organizations and programs. Will be required to engage in community outreach, conduct patient home visits, and collaborate with various community-based entities. Develops relationships among primary care teams and assists in the coordination of communication with patients and providers. Participates in the systematic population/caseload review, and works with other members of the care team to facilitate patient health and comfort and support the patient and they learn to self-navigate. Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found. Assist patients with completing applications and registration forms. Conduct eligibility determination, enrollment and follow-up with uninsured patients. Help patients set personal goals, and attend appointments. Provide referrals for services to community agencies as appropriate. Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited. Be knowledgeable about community resources appropriate to needs of patients/families. Be responsible for providing consistent communication to the primary care team to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress. Assist in charting patient health updates in the EHR. Assist in collecting data and reporting on the status of patients. Ability to develop spreadsheets and reports and report findings. Must demonstrate a willingness for growth and learning in the area of EMR, MI, and multidisciplinary collaboration. Required to make patient home visits or various community based entities as necessary; must have a reliable vehicle, valid driver's license, and auto insurance. Other duties as outlined in the official job description. QUALIFICATIONS: Education: High School Diploma or equivalent required. AA in Social Work, or equivalent work experience in a medical/mental health setting preferred. Licensure/Certification: Valid, active CA Driver's License and auto insurance is required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into. Experience: 3+ years of experience in a community-based setting or related experience is required. Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases. Interpersonal Skills: Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; perform basic math functions; manage multiple assignments effectively; compose written material; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills. Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package! Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Reliance Hospice and Palliative Care is actively looking for a bilingual Medical Assistant to work as a Community Outreach Specialist at our Santa Ana office and will support patients around Orange County (Laguna Niguel, Laguna Woods, San Juan Capistrano, San Clemente). Hourly salary starts at $25 and up, depending on years of experience. JOB DESCRIPTION SUMMARY The Community Outreach Specialist (COS) is responsible for patient/family explanation and education of benefits to ensure timely access to hospice service and to increase community awareness of Reliance Hospice & Palliative Care. In addition, the Community Outreach Specialist assists with communication between agency and referral sources. The COS plans, organizes and conducts community education for health care professionals, community civic leaders and members of the public. The COS demonstrates expertise and compassion for issues related to serving patients and families facing a life limiting illness, death, or bereavement. POSITION QUALIFICATIONS High school Diploma, GED (Associates/bachelors degree preferred or equivalent work experience) Must be a Certified Medical Assistant. Bilingual in Spanish, preferred. Must possess the ability to deal tactfully with patient/families, referral sources and the community. Demonstrates good communication, negotiation, public relations skills, and problem-solving skills. Demonstrates autonomy, organization, assertiveness flexibility, and cooperation in performing job responsibilities. Ability to coordinate activities independently. Reliable means of transportation. At least 2 years with palliative and hospice experience. Previous healthcare related sales experience or outreach services required. Able to meet the physical requirements of the position. Job Type: Full-time Pay: From $25.00 per hour Schedule: 8 hour shift Day shift Work Location: On the road

Ambulatory Care Network (ACN) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). ACN was created to align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. The LA Health Portal Contact Center works to outreach to patients to enroll in the LA Health Portal (patient portal) and outreach to patients to improve their health metrics. This position is to assist with enrolling patients in the LA Health Portal (Patient Portal) across DHS and outreaching and scheduling patients for quality metrics (example: flu vaccine). Description The position of Senior, Community Health Worker, acts as a liaison in linking patients to the LA Health Portal (patient portal) and primary care services (example: schedule a flu shot) in a contact center environment by processing referrals and scheduling appointments to any LAC-DHS 4 hospital-based clinics or 18 ambulatory care centers. Qualified individuals will use several technological platforms including: ORCHID electronic health record Call Center platform (Telax) Bidirectional texting platform (Artera) Cherwell - email bidirectional messaging DHS and other related websites to assist in determining insurance coverage This high volume and fast-paced contact center interact with patients inbound and outbound phone calls while using sophisticated call center software and providing a high level of customer service. It assists patient/significant others in obtaining and securing language access services to meet cultural and linguistic needs. Obtains demographic information to assure proper identification of caller, adhere to HIPAA and patient confidentiality requirements. May act as the patients' first point of contact with LA County Health Services. Essential Areas of Responsibilities LAHP Call Center: Make and receive phone calls and text messages in designated applications to assist patients to enroll in and use the LA Health Portal. Assists patients and families remotely to enroll via email invitation or self- enrollment, download the Patient Portal app on patient's smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.). Patient Access: Answer phones; Perform appointment making processes; complete accurate patient scheduling and registration, such as verification of patient demographics and pay or coverage. Operating Systems: Ability to use several technological platforms simultaneously assuring proper understanding of scheduling Customer Service: Adhere to LAC-DHS behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat patients with courtesy and respect; Adhere to HIPAA and patient confidentiality Call Center Agent Duties and Responsibilities LA Health Portal: Interacts with patients over the phone to enroll patients in the patient portal using a high level of customer service and cultural competency. Meet team enrollment goals Goal: 50+ enrollments per week 10 total enrollments and/or appointments made per day when working on enrollments and quality improvement campaigns simultaneously. Determines when language interpretation is needed and utilizes interpreter services when necessary, to ensure language access standards are met. Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment). Provides technical assistance to patients experiencing Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient's smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.) Records and reports a log of selected patient Updates navigation log daily. Inbound calls via Telax Bidirectional text messages via LA Health Link If unable to fill out logs by end of day email supervisor to notify. Updates personal outlook calendar with daily activities and assignments: Share calendar with program supervisor, and Communicate issues that may happen with manager. Meets with supervisor on a weekly or bi-weekly basis to discuss program development and support. Reports all technical issues experienced for examination and resolution to team chat and IT solutions when needed. Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations. Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives. May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be Participate in special projects as needed and perform other duties as Referrals and Appointments Processes referrals and schedules appointments to any LAC-DHS 4 hospital- based clinics or 25 ambulatory care centers. Supports flu vaccines scheduling and other primary care quality improvement goals by educating and informing patients of services and scheduling patients for clinic appointments. Communicates and implements patient campaigns via phone, bidirectional texting, or other channels to inform patients of primary care updates and engage them in preventive care measures. JOB QUALIFICATIONS Bachelor's Degree preferred but not required Customer Service experience preferred. Excellent verbal communication, and the ability to convey important information clearly and effectively Education/Experience Bachelor's Degree preferred but not required 1 year of experience in related field preferred Certificates/Licenses/Clearances Clearances per DHS employment contract COVID vaccination required Other Skills, Knowledge, and Abilities: Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, TEAMS, tablet navigation, smartphone navigation, downloading smartphone apps, etc. Bilingual in Spanish and English preferred but not required Excellent delegator and mediator People person, able to provide excellent customer service Quick decision-making and problem-solving abilities Excellent time management Responsible, goal oriented and organized Strong attention to detail and able to multitask Confident, proactive, and willing to take on workplace challenges Strong listening skills and receptive to feedback Works to positively motivate others PHYSICAL DEMANDS Stand: Frequently Walk: Frequently Sit: Frequently Handling / Fingering: Occasionally Reach Outward: Occasionally Reach Above Shoulder: Occasionally Climb, Crawl, Kneel, Bend: Occasionally Lift / Carry: Occasionally - Up to 25 lbs Push/Pull: Occasionally - Up to 25 lbs See: Constantly Taste/ Smell: Not Applicable Not Applicable = Not required for essential functions Occasionally = (0 - 2 hrs/day) Frequently = (2 - 5 hrs/day) Constantly = (5+ hrs/day) WORK ENVIRONMENT General Office Setting, Indoors Temperature Controlled EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.