Liberty Tax jobs - 148 jobs

Costume Waver Department: Managed Operations Status: Seasonal Reports to: Office Supervisor FLSA Status: Non-Exempt To promote the Liberty Tax Service name to increase location revenue through brand awareness Responsibilities/Duties/Functions/Tasks * Draw attention to the store location through waving at traffic while dressed in the mascot outfit * Conducts business to business marketing while in the mascot uniform * Other duties as assigned Position Qualifications * Enthusiastic and energetic personality * Ability to communicate in a professional manner * Ability to build rapport with business owners Physical Demands and Work Environment * Ability to work outside in varied weather conditions * Ability to wave, dance and stand in the mascot costume for a period up to eight hours * This position may require travel and driving between businesses for marketing purposes Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, or technological developments). Liberty is an equal opportunity employer.

Job DescriptionBenefits: Employee discounts Flexible schedule Training & development Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today! If you join our team as an Entry-Level Seasonal Tax Preparer, you'll conduct one-on-one tax interviews with clients, start to develop your book of business, and provide exceptional customer service. You will also have the opportunity to expand your skill set with professional development and continuous training. No matter your work background or experience level, we welcome you to apply! Perks: Hourly pay + competitive bonus program Flexible Schedule Options Work that works for you! Corporate discount program Free tax preparation training and PTIN registration Free continuing tax education Enrolled Agent materials and testing reimbursement Discounted Friends and Family tax returns (terms apply) What you need: Passion for providing extraordinary customer service Excellent communication and interpersonal skills Ability to thrive in a fast-paced work environment Basic computer skills Willingness to learn If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

Job Description About the Opportunity Picture this: it's month-end at a nimble Twinsburg manufacturing company. Over the course of a few focused hours, you tie out reconciliations, post clean journal entries, and make sure payroll and bank activity line up. You step back, review the statements, and highlight what matters. Then you're on to the next month. That's the rhythm of this fractional role. Time Commitment Approximately 10-15 hours per month, aligned to bi‑weekly payroll cycles and month-end close activities. What You'll Do Process bi‑weekly payroll with accuracy and timeliness. Prepare and post monthly journal entries; review overall general ledger activity. Record monthly bank activity and perform bank reconciliations. Reconcile key general ledger accounts to support a reliable month-end close. Analyze monthly financial statements and flag trends, variances, and opportunities. Review the fixed asset register and depreciation schedules for completeness and accuracy. Partner with our CPA on the year‑end close and related deliverables. What You'll Bring Bachelor of Science in Accounting from an accredited institution, or 5+ years of relevant accounting experience. Hands-on proficiency with Accounts Payable (AP), Accounts Receivable (AR), and bank reconciliations. Comfort working through the month‑end close in a manufacturing environment. CPA credential or experience collaborating closely with a CPA firm is a plus. Why This Fits If you enjoy making a concentrated impact each month-tight books, clear insights, and dependable processes-this fractional comptroller role offers the flexibility and ownership you're looking for in Twinsburg.

Schedule and Commitment This is a seasonal role requiring consistent commitment during the tax season. Compensation: $19 to $23 Hourly The working hours 11:30am -7 pm Duration: Mid-December through April 16th This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail. Key Responsibilities This role requires a blend of high-touch client service and diligent administrative coordination: 🤝 Client Service & Communication Greets all clients with a friendly and professional demeanor. Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued. Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate. Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor. Respond to client queries via phone, email, or chat in a timely and accurate way. Engage in active listening with callers, confirming information and diffusing angry clients as needed. 🗓️ Operational & Administrative Coordination Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations. Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations. Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied. Assist with opening and closing procedures of the main office daily. Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes. Diligently and accurately document customer records and cases using internal software and databases. Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information. Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties. 📝 Internal Team Assistance Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns. Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return. What You'll Need to Succeed (Qualifications) We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment. Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment. Exceptional phone etiquette, strong communication, and robust customer service skills. Strong proficiency in scheduling software and basic office applications. Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail. A proactive and solutions-oriented approach to problem-solving. Must be dependable and punctual to ensure operational coverage. Compensation: $19.00 - $23.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

We are a family owned tax office. We have 5 locations in the Dayton area. We love growing our team with kind folks who are looking for a fun and pleasant place to work, if this is you then please apply! MINIMUM QUALIFICATIONS include three years or more of experience in the preparation of individual tax returns, including federal, state, school district, and city income tax returns. You must be comfortable interviewing your client and completing the tax return while the client is sitting at your desk. You must have a valid PTIN issued by the IRS The IDEAL candidate will also have one or more of the following qualifications: - Experience in the preparation of Schedule C, Schedule D, and Schedule E Strong business tax preparation experience and extensive knowledge of tax laws as evidenced by 3 or more years of recent experience preparing federal and state business tax returns. Minimum of 2 seasons of personal Tax Preparation experience, with a minimum of 30 tax returns per tax year in a tax practice or retail setting for compensation, strongly preferred Bookkeeping experience with books to tax preparation is strongly preferred. Experience preparing Business Tax returns for service industry customers strongly preferred. Working knowledge of Circular 230. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Supervises Tax Team and supports team Communicates with the owner on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable Maximize customer service and increase sales Performs administrative functions Develops, reviews, approves, and monitors office work schedules and hours worked Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns Prints client checks each morning and ensures timely distribution of refund checks Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return Skills you'll bring for success: High School Degree or equivalent related business experience Course of study in management or in tax preparation and/or accounting preferred Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) One year of previous management or supervisory experience desired Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software Compensation: $25.00 - $35.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

Job DescriptionThis is a full-time, seasonal role requiring consistent commitment during the tax season. Compensation: $28 to $30 Hourly The working hours are: Schedule: Tuesday through Saturday, 9:00 AM to 6:00 PM (1 hr lunch) Duration: Mid-December through the end of May If you are a highly-motivated self-starter ready to take on a challenging and rewarding role this tax season, please submit your resume and a brief cover letter detailing your relevant experience We pride ourselves on providing accurate, professional, and friendly service to our clients. The upcoming tax season is our busiest and most vital time, and we are looking for an experienced, highly organized leader to be the operational backbone and the welcoming face of our company. This is a high-impact leadership position that is essential to the smooth operation of all four of our office locations. You will be the central communication hub, the primary customer service contact, and the direct leader for our front-office staff. This role requires exceptional organizational skills, a proactive attitude, a commitment to detail, and proven leadership ability. Key Responsibilities: Your responsibilities will span across leadership, communication, operations, and internal team coordination: Customer & Communication Management Serve as the main point of contact by answering and directing all incoming phone calls for all four office locations. Manage all customer service issues with professionalism, empathy, and efficiency, ensuring high client satisfaction. Operational & Administrative Support Schedule and confirm client appointments accurately using our internal scheduling software. Open and oversee the close of the office daily, ensuring all procedures are followed for a secure and ready workspace. Maintain and track the status of tax returns currently being processed, keeping accurate records. Internal Team Coordination Instruct tax professionals on which tax returns need to be prepared and in what order. Communicate clearly with preparers regarding outstanding items, notes, and documentation required to complete a return. Team Leadership & Training Oversee and manage the daily work and performance of the two other Office Coordinators. Be actively involved in the hiring and training of new front-office staff for all locations. Serve as the escalation point for complex client issues and internal administrative conflicts. Develop and implement consistent front-office best practices and training materials across all four locations. What You'll Need to Succeed (Qualifications) We are looking for a decisive leader ready to manage a busy, high-volume environment. Minimum of 3 years of proven experience in a supervisory, team lead, or coordinator role. Experience in a high-volume administrative or front desk environment, preferably in a professional office (tax or accounting experience is a plus, but not required). Demonstrated hiring and training experience is highly preferred. Exceptional phone etiquette, strong communication, and proven team management skills. Ability to multitask and manage competing priorities across multiple locations with excellent attention to detail. A proactive and solutions-oriented approach to problem-solving and customer service. Must be dependable and punctual to ensure the office is opened and closed on time.

Job DescriptionSchedule and Commitment This is a seasonal role requiring consistent commitment during the tax season. Compensation: $23 to $28 Hourly The working hours are: Schedule: (Mon. 9am- 6pm) (Tues-Thurs 11:30-8pm) Duration: Mid-December through April 16th This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail. Key Responsibilities This role requires a blend of high-touch client service and diligent administrative coordination: Client Service & Communication Greets all clients with a friendly and professional demeanor. Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued. Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate. Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor. Respond to client queries via phone, email, or chat in a timely and accurate way. Engage in active listening with callers, confirming information and diffusing angry clients as needed. Operational & Administrative Coordination Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations. Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations. Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied. Assist with opening and closing procedures of the main office daily. Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes. Diligently and accurately document customer records and cases using internal software and databases. Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information. Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties. Internal Team Assistance Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns. Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return. What You'll Need to Succeed (Qualifications) We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment. Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment. Exceptional phone etiquette, strong communication, and robust customer service skills. Strong proficiency in scheduling software and basic office applications. Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail. A proactive and solutions-oriented approach to problem-solving. Must be dependable and punctual to ensure operational coverage.

5 pm to 8:30 pm Monday to Friday Specific Duties and Responsibilities:Support day-to-day functions of the office Meet and Greet clients Answer inbound telephone calls for 5 office locations Plan and schedule appointments for 3 office locations Copy, assemble, and mail tax forms Enter Data and Numbers into excel and tax software Scan and file documents Sort and distribute mail for the Tax department Edit and maintain electronic database files Prepare tax forms, as assigned Call CampaignsMaintain and track inventory Perform all other office tasks Responsible for assisting with any and all cleaning duties. Qualifications and Skills:You must be extremely well-organized, self-managing and possess great people skills. Warm and caring should describe you.Smart, fast, and effective learner Organized and detail oriented. Strong work ethic.Constructive, positive attitude.Strong attention to detail.Strong data entry and keyboarding skills.Ability to work independently.This role requires a high energy individual with strong office skills Our many clients deserve nothing less than outstanding customer service.Client care - both internal and external. Compensation: $15.00 - $18.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Benefits: Employee discounts Flexible schedule Training & development Seasonal Tax Call Center Represenative/Lead Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you. What You'll Do: Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs. Make outbound calls to clients confirming appointments for offices across the region Assist consumers with refund advance programs and troubleshoot account issues. Accurately document all customer interactions for trend analysis and quality assurance. Maintain high service levels and call quality standards. Collaborate with team members and leadership to ensure positive customer experience. What We're Looking For: 1+ years of customer service experience (call center preferred). Tax preparation experience is preferred. (willing to train the right candidate) Experience with chat/email support and navigating multiple systems. High school diploma or GED required. Experience in financial services, bookkeeping, banking, or tax support is a plus. Tax Revenue Customer Service Representative Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment. Key Responsibilities: Respond to various tax inquiries. Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements. Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards. Compensation: $13.00 - $16.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Job DescriptionCalling all Experienced Tax Preparers! Join our team for an exciting opportunity that offers flexible schedules. This is a seasonal position working from December to April. Leverage your tax expertise, business background, and knowledge of tax laws to propel you to the next level. You will provide online remote assistance and exceptional client service while connecting with clients and preparers in a fun, fast-paced environment from the comfort of your own home. Don't miss out on this opportunity to make a difference for the hardest working! Perks: Flexible Schedule Options Work that works for you! Corporate discount program Tax preparation training Continuing tax education Plus, you'll work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization. Work from home! What you need: 5+ seasons of previous experience with Jackson Hewitt. Passion for providing extraordinary customer service. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced work environment. Basic computer skills. Willingness to learn. Experience in Jackson Hewitt software. If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! This is a remote position.

Costume Waver Department: Managed Operations Status: Seasonal Reports to: Office Supervisor FLSA Status: Non-Exempt To promote the Liberty Tax Service name to increase location revenue through brand awareness Responsibilities/Duties/Functions/Tasks * Draw attention to the store location through waving at traffic while dressed in the mascot outfit * Conducts business to business marketing while in the mascot uniform * Other duties as assigned Position Qualifications * Enthusiastic and energetic personality * Ability to communicate in a professional manner * Ability to build rapport with business owners Physical Demands and Work Environment * Ability to work outside in varied weather conditions * Ability to wave, dance and stand in the mascot costume for a period up to eight hours * This position may require travel and driving between businesses for marketing purposes Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, or technological developments). Liberty is an equal opportunity employer.

Job DescriptionBenefits: Company parties Employee discounts Flexible schedule At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are Working Hard for the Hardest Working Americans. This is our mission and its a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. Thats where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here: Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. Present a professional, courteous, and confident demeanor via verbal and/or written communications. Take ownership in assisting, researching, resolving, or escalating customer issues. Respond to customer queries in a timely and accurate way, via phone, email, or chat. Diligently and accurately document customer records and cases. Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. Make sales or recommendations for products or services that may better suit client needs. Utilize software, databases, scripts, and tools appropriately. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customers next best action to take towards service completion. Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills Great active listening skills Exceptional interpersonal and rapport building skills Patient and empathetic attitude Strong time management and organizational skills Comfortable working in a fast-paced environment Computer literacy, ability to learn new technologies Phone skills, including familiarity with complex or multi-line phone systems Ability to learn in-depth knowledge of JHs products and/or services

Job DescriptionBenefits: Flexible schedule Free food & snacks Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply! Perks: Include all health or wellness benefits offered Corporate discount program Opportunities for advancement within the organization or as a tax pro Free tax preparation training and PTIN registration Free continuing tax education Enrolled Agent materials and testing reimbursement Discounted Friends and Family tax returns (terms apply) What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience preferred, but not required Willingness to learn and grow in a customer-focused role If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

We are a family owned tax office. We have 5 locations in the Dayton area. We love growing our team with kind folks who are looking for a fun and pleasant place to work, if this is you then please apply! MINIMUM QUALIFICATIONS include three years or more of experience in the preparation of individual tax returns, including federal, state, school district, and city income tax returns. You must be comfortable interviewing your client and completing the tax return while the client is sitting at your desk. You must have a valid PTIN issued by the IRS The IDEAL candidate will also have one or more of the following qualifications: - Experience in the preparation of Schedule C, Schedule D, and Schedule E Strong business tax preparation experience and extensive knowledge of tax laws as evidenced by 3 or more years of recent experience preparing federal and state business tax returns. Minimum of 2 seasons of personal Tax Preparation experience, with a minimum of 30 tax returns per tax year in a tax practice or retail setting for compensation, strongly preferred Bookkeeping experience with books to tax preparation is strongly preferred. Experience preparing Business Tax returns for service industry customers strongly preferred. Working knowledge of Circular 230. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Supervises Tax Team and supports team Communicates with the owner on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable Maximize customer service and increase sales Performs administrative functions Develops, reviews, approves, and monitors office work schedules and hours worked Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return Your employment job responsibilities shall be as follows: Above all other duties;Tax Preparation is number your number one priority Assists when needed in scheduling budgeting (saving the company monies in wasting payroll and supplies) Assists when needed in staffing, productivity, and marketing for various offices within an assigned area.. Assists Franchise owner Assists in Marketing, developing marketing strategy, plan, and goals, as well as analyzing current campaigns to increase sales. Assists in recruiting, interviews, and train/support preparers and, upon passing the Tax Preparation Course. Ensure preparers provide exceptional customer service to the Company's potential and current customers. Coaches, mentors and trains office managers. Helps establish goals and guides Office Managers to achieve them Manages and monitors overall performance and productivity including but not limited to tax school students, retention rate and recruitment rate, tax returns, discounts, HOLDs, void rates, InMoment reports and NPS scores, company product sales, etc. Observe tax office staff behaviors and performance reports throughout the day to get a sense of what is happening in each office. Identify any potential issues that may have a negative impact on the customer's experience. Observe tax preparers as they work through the Tax Return Interview process. Listen to the interaction and make certain that all Due Diligence questions are being asked. Support employees as necessary to address and resolve all questions and issues. Finalize Time Tracker bi-weekly and approve billable hours. Schedule and lead manager meetings Develops and Executes Local Marketing plans & Strategies Manages the implementation of company products and promotions Communicates and tracks goals Establishes mandatory training sessions such as Tax Season training and Mid-Season meetings. Routinely reviews Return Management to verify that tax returns are being processing in a timely manner. Monitor the Red Flag Report per the guidelines established in the Tax Return Compliance Manual and per franchisee guidelines. Creates and manages weekly schedules to ensure proper staffing rations and implements adjustments due to customer needs. Supply tax preparers with Jackson Hewitt materials. Maintain cash balancing (DAS). Generates and monitors call campaigns Manages the opening and closing of all offices and oversees sick days and tardiness of staff. Monitors and oversees Client Ticketing System (Our CRM). Assigns tasks for staff and follows through to confirm assignments have been completed. Head of Tax Research for tax issues and supports staff on client letters and questions. Skills you'll bring for success: High School Degree or equivalent related business experience Course of study in management or in tax preparation and/or accounting preferred Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) One year of previous management or supervisory experience desired Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Benefits: Company parties Employee discounts Flexible schedule At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time The Greeter/Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience. What you'll do here: Greets all potential clients in a friendly and professional manner Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts Assists with scheduling tax preparation appointments Monitors client flow at the location and keeps clients engaged during periods of wait time Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients Skills you'll bring for success: Good interpersonal and communication skills Customer service or sales experience preferred High School Diploma/ GED, or equivalent related business experience Reliable transportation and a valid driver's license and insurance preferred Compensation: $12.00 - $15.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Costume Waver Department: Managed Operations Status: Seasonal Reports to: Office Supervisor FLSA Status: Non-Exempt To promote the Liberty Tax Service name to increase location revenue through brand awareness Responsibilities/Duties/Functions/Tasks * Draw attention to the store location through waving at traffic while dressed in the mascot outfit * Conducts business to business marketing while in the mascot uniform * Other duties as assigned Position Qualifications * Enthusiastic and energetic personality * Ability to communicate in a professional manner * Ability to build rapport with business owners Physical Demands and Work Environment * Ability to work outside in varied weather conditions * Ability to wave, dance and stand in the mascot costume for a period up to eight hours * This position may require travel and driving between businesses for marketing purposes Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, or technological developments). Liberty is an equal opportunity employer.

Job DescriptionSchedule and Commitment This is a part-time, seasonal role requiring consistent commitment during the tax season. Compensation: $18 to $20 Hourly The working hours are: Schedule: Monday to Friday 8:45 to 2:45 Duration: Mid-December through April 16th This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail. Key Responsibilities This role requires a blend of high-touch client service and diligent administrative coordination: Client Service & Communication Greets all clients with a friendly and professional demeanor. Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued. Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate. Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor. Respond to client queries via phone, email, or chat in a timely and accurate way. Engage in active listening with callers, confirming information and diffusing angry clients as needed. Operational & Administrative Coordination Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations. Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations. Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied. Assist with opening and closing procedures of the main office daily. Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes. Diligently and accurately document customer records and cases using internal software and databases. Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information. Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties. Internal Team Assistance Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns. Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return. What You'll Need to Succeed (Qualifications) We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment. Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment. Exceptional phone etiquette, strong communication, and robust customer service skills. Strong proficiency in scheduling software and basic office applications. Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail. A proactive and solutions-oriented approach to problem-solving. Must be dependable and punctual to ensure operational coverage.

Key Responsibilities of Tax Administrative Assistant The ideal candidate will possess strong organizational skills, impeccable attention to detail, and the ability to handle confidential information with discretion. This role requires a proactive and resourceful individual who can anticipate the needs of executives and effectively manage multiple priorities in a fast-paced environment. Provide administrative support to tax professionals, including managing calendars, scheduling appointments, and coordinating meetings. Assist with tax return assembly and processing, including organizing client documents, preparing engagement letters, and tracking filing deadlines. Organize, scan, and process tax-related paperwork efficiently. Perform electronic document scanning and ensure proper archiving. Manage the scan and autoflow process for client documents used by tax preparers. Manage the mail for incoming client documents that have to be scanned and logged. Greet clients and review tax documents from clients who visit the office and drop off documents. Update tax projects to ensure a streamlined process for the tax department. File documents for Tax Team Assist Tax Staff with appointments. Maintain electronic and physical filing systems to ensure accurate and timely documentation of client records and correspondence. Respond to client inquiries and requests in a professional and timely manner, both in person and via phone or email. Collaborate with team members to ensure smooth workflow and efficient completion of tasks. Assist with special projects and other duties as assigned by supervisors. Process all certified and FedEx mailings to clients regarding tax documents. Handle IRS correspondence as necessary. Assist with various administrative tasks, including preparing and managing lunch for staff when required. Provide support to the Business Owner (CFO) as needed. Serve as a backup to the Front Desk Administrator and Tax Team Lean when required. Experience & Education Exceptional client service with a demonstrated ability to develop and maintain outstanding client relationships is expected. Strong knowledge and experience using Google Docs. Deadline-Oriented: Comfortable working in a fast-paced, deadline-driven environment, particularly during tax season. Tax Experience: 1-3 years of experience in tax-related roles, especially during tax season, is preferred but not required. Effective Communication: Strong interpersonal skills to collaborate with individuals at all organizational levels. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks effectively. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Ability to maintain confidentiality and handle sensitive information with discretion. Team player with a positive attitude and willingness to assist colleagues as needed. Familiarity with tax terminology and procedures is desirable but not required. If you are a motivated and organized professional looking to start or advance your career in a dynamic Tax Firm, we encourage you to apply for the Tax Administrative Assistant position. Please submit your resume and cover letter outlining your qualifications and interest in the role. Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.