Library associate job description

HOURS PER WEEK: 20

Under direction from management, Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties at the library circulation (service) desk. Greets library patrons entering the library and provides them with excellent customer service

RESPONSIBILITIES:
An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provides excellent customer service
• Assists patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Checks in and processes library materials as necessary
• Accepts and processes fines, fees, or other payments
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials
• Addresses or escalates patron conduct or safety issues to appropriate management
• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies).
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Other duties as assigned

QUALIFICATIONS:
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal
• Multilingual speaking is a plus, including American Sign Language
• Must be able to work a flexible schedule that may include a combination of days, evenings and weekends

Physical Requirements:

• Must be able to move from place to place within the location; lift, push/pull, hold/carry of items weighing up to (25) pounds and occasional up to (35) pounds such as files, books, stacks of paper, and other materials.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

LS&S i s an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Hours Per Week: 20

CURRENT Jefferson County employees

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Jefferson County Government, CO

Close Date: 10/25/22

Part time-$18.74-$23.43

Category:Library Services

Columbine Library Patron Exper

Jefferson County Public Library is committed to providing an inclusive workplace. We seek individuals with the same passion and commitment to providing equal access to information and opportunities for our community. We value diversity and strive to incorporate our values: innovation, accountability and excellence in all our work and interactions.

OUR PROMISE

Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life. Define your destination, and we'll help you get there. So you can always be learning. Always be creating. And always be discovering something new.

MISSION

We help to build an educated and vibrant community by providing equal access to information and opportunities.

VISION

We will be the essential destination where all generations connect, discover, and create.

VALUES

We serve with care; everyone is welcome here. We meet you where you are, give you our full attention, and strive to exceed your expectations.

Our core values are Innovation, Accountability, and Excellence.

The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Public Services Associate provides information to patrons in person, by phone, mail and via electronic means. The Public Services Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

* CUSTOMER SERVICE: Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach.
* CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader's advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
* OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports.
* OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.
* Other duties and responsibilities as assigned.

This position will be scheduled 20 hours per week.

Required - Fluent reading, speaking, and writing English & Spanish (Language Assessment will be administered during the offer stage)

Preferred - Customer service experience.

:

:Minimum one year