Library specialist job description

The City's Libraries provide a wide range of public services, from a diverse selection of collection materials, and technology opportunities both inside and outside library facilities, to a variety of free programs for users of all ages, interests, and abilities. Visit the department website to learn more about the Library Services Department.

The City of Palo Alto's Library department is looking to hire multiple Library Specialists.TheLibraryis seeking a dynamic library professional to provide excellent customer service to our community, collaborate on projects to improve and expand services, and contribute to a culture of innovation, creativity, and quality service. The Palo Alto City Library is a five-branch library system serving a community that seeks high-quality, innovative, and dependable library services.
This is a Service Employees International Union (SEIU) position.

Essential Duties

Essential and other important responsibilities and duties may include, but are not

limited to, the following:

Public Services

* Performs assigned duties required to effectively operate circulation systems and procedures.

* Performs all routine circulation tasks required to serve public.

* Collects, records, tabulates and deposits monies received daily from all library facilities, complying with cash handling procedures.

* Schedules, trains, and coordinates work of clerical, temporary and volunteer staff in variety of routines.

* Oversees the work of Library Clerks and Library Pages to maintain workflow.

* Assists customers with library database and the process of downloading library e-books.

* Processes LINK+ materials from other library systems and assists customers locating book through the LINK+ catalog.

* Other duties and projects as assigned

To view the full job description,clickhere.

Minimum Qualifications

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities, which would typically be acquired through:

* High school Diploma or equivalent

and

* Two years of work experience

Ideal Candidate:

* Great customer service skills
* Flexible and adaptable to change
* Keeps calm and professional in difficult situations
* Strong communication skills
* Able to work weekends and nights

Vaccination Status:The City of Palo Alto recently implemented a COVID19 vaccination policy, which requires employees reporting to work onsite to be vaccinated or regularly tested. Upon your start date, you will be asked your COVID19 vaccination status. If vaccinated, we will ask to see a copy of your vaccination card. A member of our Benefits team will explain the policy in more detail once onboarded.

The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Title: LIBRARY SPECIALIST - full-time 40 hours
Reports to: Supervisor

FLSA Status: Non - Exempt

Pay Rate: $18.50 - $20.00

Purpose: Welcome and assist patrons in the use of the library by delivering outstanding, inclusive service while keeping current on internal communications and library offerings in order to connect patrons with the appropriate resources.

Essential Duties and Responsibilities:

80% PATRON ASSISTANCE AND MATERIALS HANDLING

General patron assistance:

* · Greets all library visitors and provides proactive assistance
* · Assists patrons with library account inquiries, including cash register transactions
* · Provides advisory services to patrons
* · Assists patrons with basic reference questions
* · Connects patrons with other library staff as needed
* · Promotes and supports library resources, programs and events
* · Listens to patron feedback and shares through appropriate channels
* · Sets expectations for library use, de-escalates and resolves patron concerns
* · Straightens and cleans up the library to provide a welcoming experience

Technology assistance:

* · Assists patrons with basic technology and troubleshooting questions, including assistance with tablets, phones and other devices
* · Assists patrons with library technology offerings, such as e-books and online databases
* · Troubleshoots library technology and equipment, such as copiers and printers
* · Assists patrons with reservable spaces, including basic AV equipment support
* · Connects patrons with other library staff as needed for intermediate and advanced technology needs

Materials handling:

* · Helps manage library materials collection
* · Merchandizes library materials and maintains library displays
* · Processes and shelves library materials and patron holds

20% LEARNING AND DEVELOPMENT:

* · Keeps current on new library resources, trends, technology and offerings
* · Takes initiative to consistently update skills to effectively assist patrons
* · Keeps up to date on internal communication and information to effectively assist patrons and co-workers
* · Promotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons
* · Provides ongoing and regular feedback and observations to supervisors

Performs other related duties as assigned and requested

Minimum Qualifications:

* · Two years customer service, library or education/teaching experience.
* · Ability to work varying shifts, including evenings and weekends.
* · Intermediate technology skills, such as file management, file sharing, word processing, internet and website navigation, etc.
* · Ability to demonstrate curiosity in the vast technological and online resources the library has to offer and comfortable learning side by side with patrons.
* · Ability to communicate new ideas, products and services in a positive and engaging manner.
* · Demonstrate enthusiasm for an environment of constant change.
* · Ability to work with people of all ages and diverse backgrounds.

Preferred Qualifications:

* · Bachelor's degree.
* · Experience working with children and teens.

Work Environment:

The essential duties for this position are performed in an indoor environment.

* · Moderate noise (computers, phones, printers and patron interactions).
* · Ability to work varying shifts, including evenings and weekends.

Physical Activities:

Physical activities required to perform essential duties include:

* Must be able to remain in a stationary position 25-50% of the time.
* Must be able to move around 75-100% of the time.
* Ability to lift to 40 lbs.
* Ability to carry up to 40 lbs.
* Ability to push and pull a cart weighing up to 100 lbs.
* Ability to kneel, crouch, reach and stoop 50% of the time.
* Use of hands, fingers, and grasping of books, DVD's are required, with repetitive motion.
* Long periods of sitting, remaining stationary, or moving around.
* Frequency or repetitive actions which includes typing, shelving materials, occasionally opening and closing media cases.
* Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.
* Lifting above your waist, head etc. up to 25 lbs.

This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Inclusion and diversity are part of our values at Arapahoe Libraries.

Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.