Library technician job description

The Library Technician primarily provides circulation services; secondarily provides interlibrary loan, document delivery, and technical services to Midwestern University patrons. As the main customer service face of the library, this individual is a major information point for the whole campus, answering questions from all students, faculty, and staff in person, by phone, and by email. The position reports to the Access Services Manager.
Shift Hours

This position works 40 hours per week:

+ Sundays, 10AM to 6:30PM

+ Mondays-Thursdays, 3:30PM to MIDNIGHT

Essential Duties and Responsibilities

+ Perform circulation desk procedures

+ Provide excellent customer service through patron assistance and interaction (in person and virtually)

+ Assist students in using the online room reservation system and enforce study room policies and procedures

+ Maintain the physicality of the library proper including the troubleshooting of computers, printers, copiers, and scanners

+ Shelf read, straighten shelves, and maintain the cleanliness of student study spaces, including but not limited to wiping whiteboards and computer monitors

+ Maintain reserve collection by tracking course syllabi, recommending additions and deletions, and providing aids for desk staff and students

+ Assist Access Services Manager with the development of workflow and procedures

+ Sustain a flexible work schedule, which may include occasionally covering additional shifts as necessary

+ Participate in special projects and complete other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable in-person attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

The individual must have a Bachelor's degree or Library Technical Assistant Certification with 1 year of related experience or an Associate's degree with 2-3 years of related library experience is required. A Bachelor's degree with 1 year of related experience is desired. Experience working in a team and customer service-oriented environment. Excellent written and verbal communication skills.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to climb or balance. The employee is regularly required to stand, walk, stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands to handle or feel, reach with hands and arms, talk and hear. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Description Assists in the development and provision of mobile and outreach library services to the residents of York County. Provides reference and readers' advisory services, performs circulation duties, and conducts programs; drives mobile library services vehicles and ensures timely maintenance. Work is performed under minimal supervision of the Senior Librarian for Adult Services.

Hours of work are 20 hours per week Monday-Friday between hours of 9:00 a.m. and 5:00 p.m., may include some nights and weekends.

Minimum Qualifications Bachelor's degree and 1-2 years of closely related experience, or any equivalent combination of education and experience.
Some knowledge of personal computer skills and MS Office software.

Excellent written and verbal communication skills.

Ability to interact and communicate with senior citizens in a pleasant and effective manner.

Ability to safely drive mobile library services vehicles.

Possession of a valid driver's license issued by the Commonwealth of Virginia with good driving record mandatory.

Supplemental Information Must be able to work a continual floating schedule as needed.

DMV records check conducted prior to employment.

Physical Demands Must be physically able to operate a variety of machinery and equipment including computers, copiers, etc. Must be able to lift, carry, push, pull or otherwise move objects up to 35 pounds.

There are no benefits associated with this position.

01
Which best describes your level of education? No Diploma/GED
High School/GED
Some College or Training School
Associate's Degree
Bachelor's Degree
Master's Degree or higher

02
List your highest level of education, major field of study, and the type of degree received. If you have not received a degree, list the number of semester hours completed at the time of your application.

03
How many years of experience do you have working in a library? None
Less than 2 years
2 to 4 years
5 years of more

04
How many years of experience do you have providing library reference assistance? None
Less than 2 year
2 to 4 years
5 years or more

05
Which of the following best describes your skills performing library-related research using the internet and other online resources? None
Basic
Intermediate
Advanced

06
Do you have experience presenting library programs, book discussions, library tours, etc.? Yes
No

07
Do you have experience leading activities? Yes
No

08
Which of the following best describes your level of proficiency with Microsoft Office Suite? None
Beginner
Intermediate
Advanced

09
If selected for this position, you may be required to work a flexible schedule that includes some nights and weekends. Are you able to comply with this provision? Yes
No

10
Are you a current York County government employee? (This does not include the employment with the Offices of General District Court, York-Poquoson Social Services, Colonial Behavioral Health, or York County Schools) Yes
No

Required Question

2105 Hollywood Ave

Shreveport, LA 71108

Part-time position, 20 hours/week, non-exempt

SUMMARY

Under periodic supervision, this individual is responsible for a variety of tasks involving public service. Employees will acquire skills needed through on-the-job training. This individual performs related and other work as required.

REQUIREMENTS

Minimum Training and Experience

1. High school diploma or equivalent.

Preferred Training and Experience

1. Paid customer service work experience involving frequent interactions with the public.
2. Paid work or volunteer experience working with youth.
3. Experience planning and/or presenting programs, utilizing books, crafts and/or other activities, to appropriate audiences.
4. Experience working in a library.

Highly Desirable Training and Experience

1. Successful completion of college coursework.

Knowledge, Skills and Abilities

Good knowledge of current technology.

Ability to:

1. use Dewey Decimal system;
2. use integrated library system, and electronic and printed materials, resources and databases;
3. learn and follow library principles, policies and procedures;
4. understand and follow written and oral instructions;
5. use resourcefulness, tact, courtesy, and respect in dealing professionally with library patrons, employees, and vendors;
6. make decisions based on established policies and practices;
7. create and maintain courteous, pleasant impressions of the library;
8. establish good patron and staff rapport;
9. deal with multiple and extra unexpected tasks and patrons simultaneously;
10. plan and present programs to targeted audience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, twist, talk, hear, and use hands to reach for, finger, grasp, handle, feel and/or operate objects, tools, or controls. Hand-eye coordination is necessary to operate computers and office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The employee is occasionally to frequently, required to climb, balance, stoop, crouch, squat, kneel, and crawl. The employee must occasionally to frequently lift and/or carry up to twenty pounds, frequently to constantly lift and/or carry up to ten pounds. Employee must frequently to constantly push and/or pull loaded book carts and/or boxes of materials weighing up to seventy-five pounds.

ESSENTIAL FUNCTION

1. Public Services: Performs reference, readers' advisory, youth services, circulation, outreach and/or special collection duties; assists patrons in the selection of materials and the use of other library equipment, services, and/or special collections; answers routine questions; takes interlibrary loan requests; assists patrons in the use of databases, digital resources, Internet usage, software applications and hardware configuration; conducts computer classes; plans and/or provides programming to various target audiences; conducts and attends community outreach programs; plans and/or participates in system-wide outreach activities for targeted audiences; promotes library services and fosters positive relationships with community organizations and/or schools; gives library tours; coordinates displays and promotional signage; answers telephone; charges, discharges and renews library materials; registers new borrowers; updates registration records; pulls and processes request materials; empties book drop; assists with filing & sorting; shelves library materials; straightens library materials on shelves; reads shelves for proper order; searches for lost library materials; processes incoming materials; assesses and collects payments for lost materials from patrons; makes change for patrons; collects and records payment for miscellaneous transactions.
2. Finances: Counts Fines and Miscellaneous Receipts on a rotational basis and prepares money and reports to be sent to SML Financial Assistant.
3. Collection Development: Reads reviews and offers suggestions to Acquisitions staff for selection of branch-appropriate materials; weeds collection on an on-going basis.
4. Reports: Assists in the preparation of reports and maintenance of records.
5. Professional Development: Attends staff meetings; meets monthly with supervisor for work plan meeting; attends other meetings as necessary. This position requires travel to other locations for work, meetings and training.
6. Opens and/or closes building in the absence of the manager and assistant manager.
7. Performs other duties as required.

PRESENT SCHEDULE [subject to change]:

Monday - Wednesday: 4:00 p.m. - 8:00 p.m.

Saturday: 9:00 a.m. - 6:00 p.m. (with 1 hour unpaid lunch)

SCHEDULE WHEN WORKING SUNDAY

Monday: 4:30 p.m. - 8:00 p.m.

Wednesday: 4:00 p.m. - 8:00 p.m.

Saturday: 9:00 a.m. - 6:00 p.m. (with 1 hour unpaid lunch)

Sunday: 12:30 p.m. - 5:00 p.m.

BENEFITS

Paid Vacation, sick leave, and holidays. Tuition reimbursement available after one year of employment.

APPLICATION DEADLINE

October 16, 2022

STARTING DATE

Two (2) weeks after selection

SALARY

$12.48 hourly + some benefits

A criminal background check and a drug screening are part of the pre-hire process. The State of Louisiana Bureau of Criminal Identification and Information and these checks will be conducted on a yearly basis for positions which provide outreach to daycare centers. A mandatory full day orientation is part of the new hire process; these orientations are scheduled on Tuesdays from 9:00am to 5:00pm. We do not discriminate on the basis of race, ancestry, color, national origin, sex, religion, age, marital status, non-job related physical or mental disability, veterans' status, sexual orientation or gender identity. Shreve Memorial Library is committed to antiracism, equity, diversity, and inclusion through the adoption of Library policies and practices that provide opportunities for every person in our community and organization to thrive. Our facilities are non-smoking. 10/05/22

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