Licensed customs broker job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With a network of more than 295 offices and over 5,500 employees across five continents, Savino Del Bene is one of the leading logistics company that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets. We are looking for an individual with a passion for the freight forwarding industry and customs brokerage and strong leadership skills.
Essential Job Functions:

Ensure harmonized tariff research, binding rulings, protests, duty rates, and valuation on import shipments into the United States are processed timely and efficiently in accordance with all applicable laws and regulations.
Interface with U.S. Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by the Imports Director.
Provide consultation to customers on the importation of goods through U.S. Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
Ensure an appropriate level of communication with customs and other government agencies.
Ensure that all rules pertaining to clearance of dutiable material are observed.
Ensure timely release of all import material.
Obtain pertinent documentation and data from consignees to effect timely release.
Ensure successful implementation of new governmental systems as and when they are introduced.
Ensure collection of fees when handing documentation over to other parties.
Ensure collection of appropriate storage fees.
Develop new areas and means of revenue generation.
Stay informed and implement all new US Customs procedural and policy changes.
Develop relationships with key brokerage customers.
Ensure staff is effectively communicating externally and internally.
Handle other Brokerage Department related functions as required.
Effective Lead, Train and develop Brokerage Team
Effectively manage performance of all staff in the Brokerage Department,
Ensure that all Company and Branch goals are clearly communicated to staff.
Must be able to work on site, this is not a remote role.
Must be able to perform essential job functions with or without reasonable accommodations.
Qualifications Needed
High School Diploma or GED required; Bachelor's desired.
Valid Brokers License.
Thorough knowledge of U.S. Customs documentation and regulations.
Working knowledge of rules and regulations of the other government agencies (i.e.: FDA, USDA, DOT, FCC, etc.).
The ability to respectfully integrate and communicate with U.S. Customs officials.
The ability to deal and negotiate with senior customs officials.
Strong leadership, communication and MS Office skills.
Sponsorship is not available for this role

Let’s do something that really matters.

We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn. Our comprehensive, fully paid six-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license for future insurance customer service opportunities in 2022 . Work schedules times will vary and may include some weekends. Military veterans and military spouses are highly encouraged to apply.

We have new training classes starting every month.

As a Licensed Insurance Customer Service Representative, you will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.
• Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.
• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.
• Uses the tools and resources available to support members with some assistance.
• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
• Strong interpersonal and communication skills
• Ability to prioritize and multi-task, including navigating through multiple business applications
• Successful completion of a job-related assessment may be required

Preferred Requirements:

• Current active personal lines or property and casualty license in your current state of residence/or state of hire
• US military service or military spouse
• Experience in a fast-paced contact center environment
• 1 year of sales/service experience in the Property & Casualty insurance industry.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $45,760 - $48,260 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

This role will require you to work every Saturday.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

Job Requirements:
• Knowledge of Customs Entry requirements
• Experience in FCL & LCL ocean cargo logistics and documentation.
• Experience with MS work, Excel, PowerPoint, and Outlook
• Team-building skills and ability to work independently
• Position requires working directly with customs, other government agencies, carriers, customers, vendors and all related parties concerning the import process.
• Freight Forwarding industry experience minimum 5 years
• Ability to work in a demanding, high-pressure environment with deadlines

Position duties and responsibilities:

• Adhere to, train and advise team members in areas of Customs Brokerage Regulations.
• Maintain complete regulatory compliance with any related government agencies such as local, US domestic and applicable foreign agencies, and verify that all government and agency compliance and regulatory requirements are properly addressed.
• Document review and assessment of accuracy.
• Follow - up on documentation discrepancy issues until a resolution is met.
• Must maintain account information according to client requirements, change in contact, special instructions and any other additional or revised specific requirements.
• Negotiate rates with carriers; prepare and submit quotations to prospective accounts on a daily basis.
• Punctual follow up to all inquiries, including RFI's, RFQ's and all other customer, agent and MAO partner office inquiries
• File and maintain rates, and post internally in accordance with FMC guidelines
• Daily interactions and departmental performance reporting to local management.
• Verify and monitor timely handling of all departmental accounts payable and receivable matters.
• Monitor team performance and training needs.

Benefits package includes: health, dental, vision, life insurance, short term disability insurance, 401k, vacation and sick days.

Experience Required

• Freight Forwarding Industry

Education Required

• Bachelors or better

Licenses & Certifications Required

• Custom House Broker

Behaviors Required

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals