IT Support Specialist
Life Line Screening of America Ltd. job in Independence, OH
IT Support SpecialistLife Line Screening is looking for a IT Support Specialist to join our fast-paced environment in a nationwide, growing organization. This individual will be responsible to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and ensure the smooth operation of the IT infrastructure.
What you'll do:
* Provide timely and effective support to end-users, addressing hardware and software issues.
* Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
* Diagnose and resolve technical issues related to hardware, software, and network connectivity.
* Collaborate with other IT team members to escalate and resolve complex problems.
* Document troubleshooting steps and resolutions for future reference.
* Manage inventory of hardware and software assets.
* Coordinate with vendors for hardware and software procurement.
* Install, upgrade, and configure software applications.
* Maintain accurate documentation of IT processes, procedures, and configurations.
* Create user guides and manuals to facilitate end-user understanding.
* Provide training and guidance to end-users on the use of IT systems and applications.
* Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
* Collaborate with other IT team members and departments to implement technology solutions.
* Communicate effectively with non-technical users to understand and address their needs.
Outbound Sales Representative
Life Line Screening job in Canton, OH or remote
Come join a growing, fast-paced sales team with great benefits and career opportunities!
, work from the comfort of your home office space.
Competitive Compensation Packages ● Growth Opportunities ● PTO ● 401K with Employer Match ● Medical, Dental, Vision & Health Savings Account
Join Life Line Screening's Remote Sales Representative Team and be a part of the future of healthcare! We offer Full Time hours, comprehensive benefits, permanent work-from-home opportunities, and a supportive, growth-oriented, environment.
We're looking for Sales Representatives who are compassionate and consultative. You will be responsible for educating our callers about the benefits of early health screenings and additional services available.
What our Sales Representatives need:
Please read the following information carefully before applying. Those who do not meet this criterion will not be considered
further.
The desire to work in a sales environment.
Outstanding phone etiquette with a strong ability for Consultative Sales
Stable job history with no job-hopping!
Ability to effectively handle stress and time management.
A competitive mindset to meet and exceed performance/sales goals.
Satisfactory completion of a pre-employment drug screen and criminal background check.
MUST have a minimum internet speed of 50 Mbps.
Designated work area in your home free of noise and distraction.
High school diploma or equivalent required; some college preferred.
The benefits of working at Life Line Screening:
We provide all equipment (computer, monitor, phone, etc) and 3 weeks of paid training (conducted virtually) to build your career on the strongest possible foundation.
Monday-Friday or work Saturday with Friday and Sunday off
Competitive hourly pay ($14/hr) with bonus incentive paid time off and paid holidays, medical/dental/vision insurance, 401k plan with company match, professional development, referral bonus program, courtesy preventative health screenings for you and additional family members or friends.
What you'll do as a Sales Representative with Life Line Screening:
Retention Specialist (Outbound Sales Representative) make an average of 100-150 outgoing calls per shift to returning customers.
Collect relevant health information from your callers to understand their specific health risks.
Educate callers on the benefits of early health screenings, which improve length and quality of life through the prevention and early detection of chronic/major health conditions.
Use a consultative sales approach to recommend medically relevant services, while converting leads and meeting sales goals.
Schedule screening appointments and collect payments over the phone.
Turn a no into a yes by properly educating our customer base on the benefits of screening annually.
Life Line Screening is proud to be an equal opportunity employer.
Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.
Auto-ApplyPhysician - Family Medicine, Private Practice
Akron, OH job
We are seeking a compassionate, board-certified Family Physician to join our private, community-focused and patient-centered practice. This position offers a collaborative work environment with a Monday-Friday schedule, outpatient on-call hours, and a strong emphasis on work-life balance and professional autonomy.
Role Requirements/Responsibilities
Provide full-spectrum primary care to patients of all ages
Manage both acute and chronic conditions while emphasizing prevention, wellness, and long-term patient relationships
This role offers a highly collaborative team-based environment, where physicians work closely with nurse practitioners and physician assistants to deliver coordinated, high-quality care
Conducting exams
Diagnosing and treating illnesses
Providing preventative care and lifestyle counseling
Coordinating care with specialists
Maintaining accurate EHR documentation
Contributing to quality improvement initiatives in a value-based care model
Qualifications of Position
Board certified in Family Medicine
Valid state medical license in good standing
DEA registration
Clinical Recruiter
Hamilton, OH job
Job DescriptionDescription:Clinical Recruiter
Schedule: Full-Time / Exempt
This role is 100% on site in Hamilton, Ohio 45011.
Minimum 2-3 years of healthcare recruiting experience required, preferably recruiting with FQHC experience for clinical positions (Medical Assistants, LPNs, RNs, Dental Assistants and Dental Hygienists).
Why You'll Love Working Here
Join Primary Health Solutions (PHS) - a community-based, non-profit healthcare organization serving Southwest Ohio. We're dedicated to improving lives through Primary Care, Women's Health, Behavioral Health, Dental, and Vision services.
We believe in helping our employees grow and thrive while serving with purpose.
Perks & Benefits:
Retirement Plan - 3% Employer Contribution + Employer Match
? Employer-Paid Life Insurance
Medical, Dental, and Vision Coverage
Generous Paid Time Off
Corporate Discounts & Wellness Program
About the Role
As a Clinical Recruiter, you'll play a vital role in building strong care teams that serve our community. You'll manage full-cycle recruitment for clinical roles such as Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists.
You'll partner closely with clinical leadership to identify staffing needs, attract top candidates, and deliver a seamless hiring experience.
A Day in the Life of a Clinical Recruiter:
Talent Acquisition (90%)
Lead full-cycle recruitment for a variety of clinical positions, including Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists.
Partner with clinical leadership to understand staffing needs, job requirements, and desired candidate profiles.
Develop and execute recruitment strategies to attract and retain top clinical talent, including posting jobs, sourcing candidates, prescreening, interviewing, conducting references, extending offers, and coordinating pre-hire steps.
Build and maintain a strong pipeline of qualified clinical professionals through proactive outreach, networking, and relationship-building.
Attend and coordinate career fairs, school visits, and community hiring events to promote PHS as an employer of choice.
Ensure compliance with all healthcare hiring regulations, credentialing requirements, and organizational policies throughout the hiring process.
Utilize the HRIS and Applicant Tracking System (ATS) for job postings, candidate management, and reporting.
Monitor recruitment metrics to assess effectiveness and continuously improve hiring processes.
Employee Engagement & Retention (5%)
Support initiatives that enhance clinical staff engagement and retention, such as mentorship programs and recognition efforts.
Partner with managers to identify opportunities to improve the clinical employee experience and reduce turnover.
Assist in designing and implementing staff surveys or stay interviews to measure satisfaction and identify improvement areas.
Onboarding & HR Support (5%)
Conduct and support onboarding activities for clinical new hires, ensuring a smooth transition into the organization.
Process and maintain background checks, I-9s, credentials, and employee records for all new clinical hires.
Collaborate with HR and clinical leadership to ensure all new employees meet credentialing, licensure, and compliance standards.
Contribute to continuous improvement of recruitment and onboarding workflows, recommending new approaches and best practices.
Core Competencies
Customer Service: Dedicated to building strong relationships and meeting the needs of both candidates and hiring managers.
Communication: Strong verbal and written communication with the ability to connect effectively with a diverse range of candidates and colleagues.
Dependability: Follows through on commitments, manages time effectively, and adapts to changing priorities.
Quality: Committed to accuracy, compliance, and maintaining a high standard of professionalism in all recruitment activities.
Productivity: Prioritizes efficiently, meets deadlines, and maintains a steady workflow in a fast-paced healthcare environment.
Requirements:What You'll Do
Source, screen, interview, and onboard qualified clinical candidates
Build and maintain pipelines through proactive sourcing and relationship-building
Partner with schools, community programs, and job fairs to strengthen outreach
Use the ATS/HRIS to manage candidate flow and ensure hiring compliance
Support onboarding and retention initiatives for new clinical staff
What We're Looking For
2-3 years of healthcare recruiting experience required
Experience recruiting for clinical positions strongly preferred
Experience with Paylocity strongly preferred
Excellent communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Passion for connecting great people with meaningful work
Our Values: RISE
Respect | Innovate | Stewardship | Excellence Join us in making a difference where it matters most - in the lives of those we serve. Apply today to become part of a mission-driven team at Primary Health Solutions!
Patient Services Representative - Express
Athens, OH job
Description:
JOB TITLE: Patient Services Representative (PSR)
DEPARTMENT: Medical Center
REPORTS TO: Practice Manager
STATUS: Non-exempt
Compensation: $17.40 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.
SUMMARY:
Performs a variety of front desk functions in a medical office to include registering patients,
making appointments, and processing patient payments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This reflects management's assignment of essential functions. Nothing in this
job description restricts management's right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT REGISTRATION AND OUT PROCESSING:
Performs all functions checking in and out patients in an accurate and timely manner.
Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
PATIENT CARE:
Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
Schedules patient appointments in an accurate and timely manner.
Assists patients with insurance questions.
Makes financial arrangements with patients, explains payment options, and obtains patient's choice of options.
OFFICE OPERATIONS:
Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
Verifies all fee tickets are complete and charges are entered in the practice management system.
Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
Pulls charts as needed and as indicated by provider.
Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
Assists as assigned in patient communications, such as care reminders, tracking followup, etc.
Maintains appearance and materials in lobby.
SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
None necessary.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
None necessary.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
Transition of Care Coordinator
Canal Fulton, OH job
Full-time Description JOIN OUR TEAM!
Community Health Care is a privately owned corporation that has a 39-year history of providing our patients with the highest quality of innovative, comprehensive health care, and health care services, that are compassionate, support, personal, convenient, and cost effective. We are actively engaged in the communities that we serve and strive to recruit the finest staff possible, giving maximum support and encouragement to foster growth and pride in the organization.
Community Health Care Canal Fulton is looking for an in-office Transition of Care Coordinator (LPN) with a passion for helping others by coordinating patient transitions of care from an inpatient setting to improve patient care and outcomes. Our office is energetic, team oriented, and dedicated to providing excellent patient-centered care. If you would like to work for an established medical practice that values both patients and employees, please apply today!
Responsibilities:
Patient care
Conduct post-discharge patient interview via phone
Assess and identify patient needs post-discharge
Reconcile medication list post-discharge
Coordinate patient care such as home care or medical equipment
Work collaboratively with hospital-based transition of care nurses and staff
Act as patient advocate
Organizational tasks
Identify patients who have had a transition of care
Contact patients within 48 hours of inpatient discharge or within 7 days of Emergency Room visit
Follow patient course of stay while in Skilled Nursing Facility until discharge to home
Retrieve patient records from multiple hospital systems, review records, update patient chart
Concurrent documentation in telephone encounters in patient chart
Refer patients to long-term care management when appropriate
Requirements:
Education: Licensed Practical Nurse (LPN)
Specialized knowledge: comprehensive knowledge of area hospital systems and skilled nursing facilities; medication reconciliation; ability to work in multiple Electronic Health Record platforms
Skills: clinical decision making; critical thinking for individualized patient care; ability to teach others, including patients, peers, and staff
Abilities: self-motivated; strong verbal and written communication skills; flexible; teamwork within individual offices and care management team
In office setting
Benefits:
Medical insurance
401(k) and Roth 401(k)
401(k) employer match
Dental insurance
Term Life Insurance
Vision insurance
Wellness benefits
Paid time off
Personal days
Short term disability
Long Term disability
Paid holidays
Employee assistance program
Travel assistance program
EHR Support Generalist
Hamilton, OH job
Department: Information Technology
Reports To: Director of Information Technology
FLSA Classifcation: Exempt
Remote or in-person work options available.
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
NextGen Analyst Summary
The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support.
A Day in the Life
User Administration/Support
- Respond to end-user inquiries, issues, and requests related to NextGen applications.
- Provide timely and effective technical support through various channels, including tickets, emails, and phone calls.
- Collaborate with users to understand their needs and challenges, offering solutions and guidance.
- Participate and/or assist in end-user training sessions on workflows and best practices.
- Assist in creation of new NextGen user accounts and setup.
- Assist the Nextgen Analyst with projects dealing with the EHR system.
- Provide after-hours support (rotation) on an as needed basis depending on severity of issues.
- Provide Tier 1 & Tier 2 support for Nextgen related items.
Troubleshooting
- Assist in resolving technical issues related to NextGen functionality.
- Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst.
Quality Assurance
- Perform routine system audits to ensure data accuracy and compliance.
- Contribute to testing activities during system upgrades or enhancements.
- Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks,
develops good work procedures, manages time well, and handles information ?ow.
Requirements
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system.
Must have Nextgen EPM experience.
Ability to troubleshoot technical issues and provide effective solutions.
Ability to maintain proper time management.
Detail-oriented with a commitment to delivering high-quality support.
Preferred Certifications:
NextGen Certified Professional (NCP) preferred but not required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain pro?cient knowledge of current practice management systems, electronic medical record, Microsoft Of?ce 365, patient portal, phone systems, text paging, Internet, and Intranet.
Other Applicable Requirements
Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities and leadership experience. Demonstrates program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrates understanding and appreciation for diverse cultures.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Afirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Integrated Behavioral Health Provider (LISW, LSW, LPC, LPCC)
Dayton, OH job
JOB TITLE: Behavioral Health Provider
DEPARTMENT: Health Center
REPORTS TO: CCO
STATUS: Exempt
The Behavioral Health Provider (BHP) provides continuing, comprehensive behavioral health
treatment and medical support to the patients of Primary Health Solutions. All duties are
performed with specific focus on providing culturally competent health care to the
underserved. Acts as the advocate for improving health care quality and access for all
populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This reflects management's assignment of essential functions. Nothing in this
job description restricts management's right to assign or reassign duties and responsibilities to
this job at any time.
CLINICAL DUTIES:
Provides clinical services for referred patients in school and/or clinic settings;
Offers consultation to area schools and agencies;
Provides treatment and/or care coordination of mental health issues
Conduct clinical assessment
Develop and implement integrated wellness plan consistent with principles of client self-management;
Facilitate behavioral interventions;
Crisis interventions;
Collaborate with agency staff and community service providers to coordinate referrals and delivery of services; and complete discharge plans.
Provides training skills and patient education strategies and develops specific behavioral change plans for patients and behavioral health protocols.
MEDICAL ADMINISTRATIVE DUTIES:
Maintains complete medical records, including history, physical exams, and telephone message summaries.
Completes appropriate progress notes in each assigned work area plus other special patient forms.
Completes appropriate correspondence, phone calls and letters to patients and referring physicians.
Participates in health collaborative / health improvement activities.
ADMINISTRATIVE DUTIES:
Carries out medical administrative functions necessary for quality patient care and compliance with accreditation requirements.
Participates in committee activities and chart reviews. May participate in Quality
Improvement and Risk Management activities and committee work in assigned areas.
Attends Department/Center meetings as assigned.
SUPERVISORY RESPONSIBILITIES:
This position has no direct reports.
Requirements
Requirements
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Master Degree in Social Work or Clinical Mental Health Counseling required. Must have
graduated from an approved social work or counseling program. Two years experience
(preferred) working with indigent populations and community based programs.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Bilingual (Spanish) preferred.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, Internet, and
Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be licensed by the State of Ohio Board of Counselors, Social Workers, and Marriage and
Family Therapists (CSWMFT) LSW, LISW, LPC, or LPCC.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Excellent communications skills, both written and verbal. Ability to work effectively and
independently with all levels of clinical and administrative staff within the health centers and
with community leaders. Strong leadership qualities leadership experience. Demonstrated
program development and implementation skills. Ability to represent the organization
effectively in a variety of settings and with diverse communities. Demonstrated understanding
and appreciation for diverse cultures.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
QA Engineer (Remote)
Remote or San Francisco, CA job
Primary.Health is the engine behind your COVID-19 testing and vaccination programs. Our web-based
platform provides government agencies, schools, healthcare facilities, and community based
organizations the ability to quickly register participants, schedule appointments, arrange for easy onsite
check-in and check-out, and exchange data between labs and state databases, easing the reporting
process.
JOB TITLE: QA Engineer
JOB TYPE: Full-time
LOCATION: Remote
JOB SCOPE:
As a Quality Engineer at Primary you will be responsible for quality assurance related activities and
following the complete end-to-end testing lifecycle including testing the products existing and new
features, automating test cases, reporting bugs, etc. You will be working closely with our Developers and
Product Managers. We are a fast moving organization, typically do multiple deployments per day, and
are looking for great people to build software to help power this.
MAJOR JOB DUTIES:
● Work collaboratively with cross-functional teams to plan and execute on engineering projects.
● Develop automated tests against a comprehensive healthcare platform.
● Work closely with the engineering team to figure out how best to deploy software safely
MINIMUM EDUCATION:
● Bachelor's degree in Computer Science or Engineering.
QUALIFICATIONS:
● Minimum of 3+ years of industry experience in QA or a testing environment
● Ability to develop test strategy, design test plans and test cases
● Experience writing automated tests with selenium, capybara, against complex web services.
● You're fluent in at least one major programming language and would be able to switch between
multiple languages. In our stack, we mainly use Ruby on Rails and React.
● You have strong SQL query knowledge
● You can break down complex problems rigorously and understand the tradeoffs necessary to
deliver great, impactful products.
● You're curious, you're data-driven, you love to ask questions, and you think critically about
problems.
● You love delivering value to your users and your teammates through your work.
Nice-to-Have Qualification:
● You've demonstrated your ability to thrive in a fast-paced startup environment.
Primary embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate
on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin,
citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance
Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
School-Based Behavioral Health Manager
Hamilton, OH job
Description:
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
School-Based Behavioral Health Manager (SBHM) Overview
The School-Based Behavioral Health Manager leads and oversees behavioral health services embedded within school-based setting - combining clinical leadership, program management, staff supervision, and direct patient care.
The SBHM is responsible for overseeing and managing PHS' behavioral health services within school-based settings. This includes supervision of therapists and crisis intervention clinicians to ensure continuity of care, collaborating with school staff and community providers. The serves SBHM is a key leader in integrating behavioral health supports within the educational environment to promote student well-being and academic success.
A Day in the Life:
Clinical & Direct Care (40-50% of time)
· Provide direct behavioral health services ensuring the SBH Manager remains connected to patient care and care model fidelity.
Program Management
· Participate in program planning, development, and evaluation for the school-based behavioral service line
· Oversee the school-based behavioral services within educational environments.
· In collaboration with Chief Health Officer, Quality and Operations departments develop or refine policies, procedures, standards of care, workflows, and referral pathways to support school-based services and efficient collaboration between care teams.
· In coordination with the Director of Behavioral Health, oversee quality assurance, key performance indicators and initiatives e.g., productivity, clinical quality metrics.
· In coordination with Student Program Coordinator, participate actively ensures successful student/preceptor program.
· Participate actively in supporting grant work plans that are supporting behavioral health services.
Staff Supervision & Clinical Leadership
· Provide supervision, mentorship, and ongoing training to behavioral health clinicians.
· Conduct staff performance evaluations, participate in hiring/onboarding/off boarding (in coordination with HR), and support professional development and retention strategies.
· Collaborate with leadership on service capacity planning, productivity targets, scheduling, and resource allocation to sustain a financially viable school-based behavioral health service line.
· Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances.
· Understanding the business from the customer's perspective, using data to make informed decisions, and ensuring timely decisions that advance the organization.
· Engaging people through effective communication and building collaborative relationships across the organization.
· Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable.
· Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Requirements:
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
· Master's degree (or higher) in a behavioral health discipline (e.g., Clinical Social Work, Counseling, Psychology, Counseling Psychology, or related field) from an accredited institution. Active, unrestricted licensure in the relevant behavioral health discipline per state of Ohio requirements
· Minimum of 2 years of post-licensure clinical experience providing behavioral health services, ideally including experience in educational or collaborative settings.
· Independently licensed within 6 months of hire.
· Supervision certification within 1 year of hire.
· Excellent communication, consultation, collaboration, and teamwork skills; ability to function as part of a multidisciplinary team (school staff, PCPs, nursing, care management, BH, community resources).
· Strong organizational, administrative, and leadership skills; ability to manage program operations, oversee workflows, monitor quality, and support continuous improvement.
· Comfort working with diverse patient populations, vulnerable communities, and individuals with co-occurring physical health, behavioral health, and social needs.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
None required for this position.
Other Applicable Requirements
Skill with patients in lower socio-economic sectors of the community.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Staff Pharmacist
Oxford, OH job
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship E - Excellence
Lead Pharmacy Technician Summary
As a Staff Pharmacist, you will be responsible for delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for oversight and operation of all aspects within the pharmacy when you are the pharmacist on duty.
A Day in the Life
· Patient Safety - ensure safe and effective pharmacy services at the top of your teams and your pharmacy's license. This includes, but is not limited to, ?lling prescriptions, counseling patients on their medication, MTM services, and vaccine administration.
· Regulatory Requirements - ensure all board of pharmacy, dea, hrsa, 340B, and other regulatory obligations are practiced routinely by all employees of the pharmacy while you are pharmacist on duty.
· Customer Service - ensure our customers receive the very best service and work directly with patients and staff to resolve all customer complaints in a timely manner while you are pharmacist on duty
· Personnel Management - ensure all staff are following company policy, procedure, and best practices while you are pharmacists on duty.
· Performs all other duties and tasks as assigned.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems.
·
Productivity:
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow.
Requirements:Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certi?cates, Licenses, Registrations
· Active Pharmacy License in the state of Ohio· Not on the DEA Excluded Parties List· Immunization Certi?cation through an accredited organization (e.g., APhA)· No pending felony charges or convictions for criminal offenses involving controlled substances
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Af?rmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mental Health Therapist (LSW, LPC, or higher)
Dayton, OH job
Job DescriptionDescription:
Mental Health Therapist - Empower Lives, Make a Difference!
Mental Health Therapist Reports To: Director of Integrated Care Status: Exempt
About Us:
Primary Health Solutions is dedicated to improving health outcomes through integrated care. We serve diverse, underserved communities across Ohio with a focus on physical, mental, and behavioral health. Join our collaborative, multidisciplinary team to make a lasting impact on the lives of individuals and families in need.
Position Overview:
As a Mental Health Therapist, you will provide essential therapeutic services to children, adolescents, families, and adults in both clinical or school settings. Your focus will be on delivering individualized therapy, conducting mental health assessments, and creating personalized treatment plans to address emotional, behavioral, and mental health challenges. You'll collaborate with educators, parents, and other healthcare professionals to support academic success and emotional well-being for students and patients alike.
Schedule: Monday - Friday; no weekends or major holidays. School-Based Therapists - Summers off! Work when the school is open.
Compensation: A lot of ways to earn additional compensation!
· Base Salary: ranges from $32.18 per hour and higher based upon years of relevant field experience.
· Productivity Bonus Program
· Stipend Programs
o Preceptor for field placement supervision with MSW students.
o Signing off on charts for dependently licensed colleagues.
o Supervision to colleagues pursuing independent licensure.
Additional Perks & Benefits:
· Loan Repayment: NHSC loan repayment program
· Professional Development Opportunities
· Free clinical supervision for provisionally licensed providers working towards independent licensure
· CEU reimbursement
· Generous paid time off (PTO) and paid major holidays
· Medical, dental and vision insurance
Requirements:
Key Responsibilities
Provide individual therapy and crisis intervention in clinical or school settings.
Conduct comprehensive mental health assessments and develop customized treatment plans.
Offer support for emotional well-being and academic/social development in school settings.
Work closely with school staff and parents to ensure coordinated care for students.
Participate in wellness initiatives, promoting mental health awareness and resilience.
Qualifications
Education: Master's degree in Social Work or Clinical Mental Health Counseling (required)
Licensure: Active Ohio license (LSW, LISW, LPC, or LPCC), or eligible for licensure
Experience: At least two years (preferred) working with indigent populations and community-based programs
Skills: Strong communication, collaboration, and problem-solving skills; bilingual (Spanish) preferred
Physical & Environmental Demands
Ability to stand, walk, and use hands for extended periods; occasionally required to lift up to 25 lbs.
Work may involve exposure to moderate noise and occasional exposure to fumes, airborne particles, or chemicals.
Reasonable accommodation available for individuals with disabilities.
Professional Medical Biller
Hamilton, OH job
Job DescriptionDescription:
JOB TITLE: Medical Certified Professional Biller
DEPARTMENT: Administration - Finance - Revenue Cycle Management
REPORTS TO: Director of Revenue Cycle Management
STATUS: Non-exempt
SUMMARY:
Responsible for entering and coding patient services into computer system and
ensuring encounters transfer properly for submission to insurance payers. Sorts and files paperwork,
handles insurance claims, and performs collections/refund duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collect, post, and manage patient account payments.
Submit claims to insurance payers.
Review delinquent accounts and call for collection purposes.
Collect unpaid claims and clear up discrepancies
Process refund requests to patients and insurance payers.
Maintain strict patient confidentiality and information security.
Sort and file paperwork.
Ensure healthcare facilities are reimbursed for all procedures.
Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding.
Know and understand several different coding systems, including ICD-10-CM, ICD-10-PCS, CPT, Level 1 HCPCS and Level 2 HCPCS.
Use computers / billing software to prepare and transmit claims.
Follow up to see if a claim is accepted or denied.
Investigate rejected claim to see why denial was issued.
Investigate insurance fraud and report if found.
Verify coverage and eligibility for medical services.
Communicate with medical providers, patients, and insurance payers.
Review patient accounts and correct any missing or inaccurate information.
Use billing software to prepare and transmit claims.
Investigate and appeal claims that were denied.
Complete data entry to update spreadsheets and reports.
Adapt to updates and changes in billing software.
Review patient information and translate services into correct codes.
Input medical data into patient account systems.
Assist with training Medical office staff on billing/coding updates
SUPERVISORY RESPONSIBILITIES:
This job has no direct reports.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
REQUIRED SKILLS:
Knowledgeable and experienced with Medical Terminology
Multitask oriented, organizational and team skills
Proficiency with computers, Microsoft Office 360 (Outlook, Word & Excel), Adobe and medical billing software
Knowledge of unfair debt collection practices and insurance guidelines
Understanding of primary code classifications: ICD-10-CM, ICD-10-PCS, CPT and HCPCS
Communication skills with patients/healthcare companies
Basic accounting and bookkeeping practices
EDUCATION AND/OR EXPERIENCE:
Certified Professional Biller (CPC) certificate in medical billing field or 3+ years related experience and/or
training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively
before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of the Practice
Management System, NextGen software, Microsoft Office Suite, and Accounting software.
CERTIFICATES, LICENSES, REGISTRATIONS:
Medical Billing and Coding Certification
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally
required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to
25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic
chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Patient Access PSR Manager
Hamilton, OH job
Description:
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
Patient Access PSR Manager Overview
The Patient Access PSR Manager is responsible for oversight and optimization of the scheduling, registration, and check-out functions within the PHS clinic environment. This role ensures a streamlined, high-quality patient access experience, drives operational accuracy (demographics, insurance, data capture), supports the revenue cycle by enabling accurate front-end processes, and leads the team toward service, compliance and performance goals.
A Day in the Life:
Leadership
Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances.
Understanding the business from the customer's perspective, using key performance indicators to make informed decisions, and ensuring timely decisions that advance the organization.
Engaging people through effective communication and building collaborative relationships across the organization.
Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable.
Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.
Operations & Team Management
Lead and manage the day-to-day operations of the patient access team (schedulers, registrars, check-out staff) across clinic sites.
Develop, implement and refine standardized workflows for scheduling appointments, patient registration, and check-in/out processes.
Ensure all patient demographic, insurance/eligibility, consent, and capture requirements are met at registration to support billing/reimbursement and minimize denials.
Oversee appointment scheduling processes: manage triage scheduling requests appropriately, optimize provider/room resources, manage cancellations/reschedules, minimize no-shows, and monitor scheduling KPIs.
Collaborate with department level leadership, clinic site staff, revenue cycle, and other departments to ensure operational efficiency with patient access processes and policies
Monitor and report key metrics (e.g., registration accuracy rate, schedule fill, patient wait times, collection capture, patient satisfaction scores) and drive improvement initiatives.
Ensure compliance with regulatory requirements (HIPAA, state/federal patient access standards, payer policies) and internal policies in all aspects of access operations.
Partner with HR and patient access training team to lead staffing, recruitment, training and development of the patient access team; set performance goals, conduct coaching, performance reviews, and manage corrective actions as needed.
Act as subject matter expert for patient access systems (EHR scheduling modules, eligibility/insurance verification tools) and partner with IT and revenue cycle teams on system enhancements.
Foster a patient-centric culture: ensure timely, courteous, accurate service at check-in and check-out; address patient/family escalations and identify trends for improvement.
Participate in cross-functional process improvement initiatives (e.g., Lean, Six Sigma) to enhance access operations, reduce registration delays, and streamline check-out payment collection.
Maintain awareness of industry trends, best practices and payer regulations related to patient access, and make recommendations for departmental improvements.
Core Competencies
Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Supervisory Responsibilities
Lead Patient Service Representatives and other patient access staff.
Requirements:
Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience
3+ years in medical front office, revenue cycle or patient access roles, ideally in a multi-site or FQHC setting.
Proficient in developing and maintaining standard work and policies related to Patient Access functions.
Proficient in Electronic Health Record software, NextGen experience preferred.
2 years of leadership experience required - or - 5 years of relevant experience within the .
Excellent verbal and written communication skills.?
Advanced organization skills.?
Attention to detail to ensure accuracy.?
Familiarity with medical terminology.?
Able to work independently and possess strong time management skills.?
Excellent problem-solving skills.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations None required for this position. Other Applicable Requirements Ability to speak Spanish desirable. Skill with patients in lower socio-economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action/EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Medical Assistant - Express Care
Athens, OH job
Description:
DEPARTMENT: Medical Operations
REPORTS TO: Practice Manager
STATUS: Non-exempt
Assists in examination and treatment of patients under a Provider's direction by performing the
following duties.
Compensation: $18.85 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical assistant experience.
Hours: This position is for a clinic that is open 8a - 8p Monday - Saturday - to be eligible for this role you must be able to accommodate these working hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This reflects management's assignment of essential functions. Nothing in this
restricts management's right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider.
Documents all patient communication in patient charts to include any Provider directed instructions.
Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs.
Provides education and support to patients and families as directed by the Provider.
Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.
Makes appointments as needed and directed by the Provider.
CLINICAL:
As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws.
Documents all procedures in the patient's chart.
Documents all patient interaction, tracks and attaches laboratory and diagnostic test
results to patient charts; communicates results and orders to patients as directed by the Provider.
Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).
Participates in both patient and practice level meetings.
Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.
OPERATIONS:
Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols.
Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.
Inventories and requests supplies.
Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.
Support a shared goal model in order to achieve high-quality care that is patient and family centered
Participates in scheduled pre-visit planning/huddle process
Facilitates coordination of care following hospital, ER utilization or follow up from specialty providers
May participate in team meetings and quality improvement activities as necessary
SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and graduation from an accredited program for Medical
Assistants. MA Registration or Certification required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Job Descriptions Manual
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
CPR certification required. Certified or Registered Medical Assistant required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room
procedures. Knowledge of medical equipment and instruments to administer patient care. Skill
in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric
patients and patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
Senior Revenue Cycle Manager
Hamilton, OH job
Job DescriptionDescription:
JOB TITLE: Manager of Revenue Cycle, II
DEPARTMENT: Administration - Finance - Revenue Cycle Management
REPORTS TO: Director of Revenue Cycle
STATUS: Exempt
SUMMARY: The RCM Manager II requires a strong background in Excel and experience with both producing and analyzing revenue cycle data. The RCM Manager II must be able to independently utilize multiple analytics and NextGen reporting tools to their fullest capacity to detect revenue gaps and missed reimbursement opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Management of internal RCM staff
· Daily/weekly/monthly pulse of metrics
· Frequent analysis of accounts receivable
· Review of user guides/product documentation to fully understand systems and products
· Full utilization of analytical tools and products available to RCM
· Identification of revenue gaps and claim issues
· Identification of missed reimbursement opportunities
· Delegation of focus areas to internal and/or external billers
· Collaboration with team members and other departments
· Assist payer enrollment specialist with roster reviews/submissions
· Assist with payer contract analysis and fee schedule reviews
· Escalation point for complex A/R issues
· Coordination of meetings with payer reps as needed
· Organized capture and storage of meeting minutes
· Project management (as needed)
· Adapt to billing software changes and assist with upgrade testing
· Maintain strict patient confidentiality and information security
SUPERVISORY RESPONSIBILITIES:
This role will have several direct reports.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS:
· Knowledge of medical terminology and coding (CPT/diagnosis)
· Proficient knowledge of Excel (PivotTables and V-Lookups required)
· Expansive knowledge of both state and federal insurance policies
· Knowledgeable with FQHC billing (PPS vs FFS reimbursement)
· NextGen PM system experience (including file maintenance a plus)
· Multitask oriented, organizational and team skills
· Some experience with payer enrollment/provider credentialing
· Proficiency with computers, Microsoft Office 360 (Outlook, Word & Excel), Adobe
· Knowledge of unfair debt collection practices and insurance guidelines
· Communication skills with patients/healthcare companies
EDUCATION AND/OR EXPERIENCE:
· 5+ years of experience in revenue cycle management
· 5+ years of supervisory experience (direct reports)
· 5+ years of recent NextGen experience
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of the Practice Management System, NextGen software, Microsoft Office Suite, and Accounting software.
CERTIFICATES, LICENSES, REGISTRATIONS:
· Medical Billing Certification or equivalent required
· NextGen PM certification preferred
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
CX QA Specialist (Remote)
Remote or San Francisco, CA job
Primary.Health is the engine behind your COVID-19 testing and vaccination programs. Our web-based platform provides government agencies, schools, healthcare facilities, and community based organizations the ability to quickly register participants, schedule appointments, arrange for easy onsite check-in and check-out, and exchange data between labs and state databases, easing the reporting process.
JOB TITLE: CX QA Specialist
REPORTING TO: Technical Program Manager
JOB TYPE: Full-time
LOCATION: Remote
JOB SCOPE: At Primary, we believe in tackling hard problems together as a team, with strong values around collaboration, accountability, and transparency while assisting participants in getting tested and vaccinated.
CX QA Specialist is responsible for assessing the performance quality of CX Support Specialists and ensuring a full understanding and implementation of company processes. The QA Specialist reports to the CX Lead, Quality Assurance. They'll monitor everything pertaining to quality with CX calls and emails in the Support Specialists files and provide their feedback which will roll up to the Team Leads and CX Management. They'll monitor inbound and outbound calls and emails to ensure accuracy and compliance guidelines are followed. They'll work closely with the CX Lead, Quality Assurance, Team Leads and management to ensure professionalism, competence, and capability. The ideal candidate pays close attention to detail, is organized and has strong written and verbal communication skills.
A proficiency with using Google Workspace apps (G Suite) and Chrome browser is ideal. The ideal candidate is detailed-oriented and organized. Is able to openly communicate with the CX team and Management.
MAJOR JOB DUTIES:
Monitor inbound and outbound inquiries (phone and email) to ensure accuracy and quality and is in accordance with company policies and procedures.
Ensure full participation and engagement in all company-related events and commitments.
Provide constructive feedback via QA form to CX leads so they can relay to CX Customer Support Specialists to further improve their skills, understanding, and knowledge.
Stays up to date with changes and new client processes and guidelines.
Act as a liaison between Team Leads and CX Support Team.
Contribute to team culture in a positive manner and foster a healthy and comfortable work environment.
Informs CX Lead, Quality Assurance and Management when an agent is on their final warning and assists with next steps such which can lead up to termination.
QUALIFICATIONS:
Pays attention to detail and is able to assist with processes, and documentation.
Sets a good example to CX agents and Team Leads.
Able to monitor according to QA guidelines and provide detailed notes and feedback on all CX Support Specialists.
Excellent written and typing skills. Proficient with Google suite.
Tech savvy with knowledge of telephone equipment and relevant computer programs such as Zendesk, Kustomer, Ujet and/ or other call center and ticketing software.
Primary embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
School-Based Behavioral Health Manager
Hamilton, OH job
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
School-Based Behavioral Health Manager (SBHM) Overview
The School-Based Behavioral Health Manager leads and oversees behavioral health services embedded within school-based setting - combining clinical leadership, program management, staff supervision, and direct patient care.
The SBHM is responsible for overseeing and managing PHS' behavioral health services within school-based settings. This includes supervision of therapists and crisis intervention clinicians to ensure continuity of care, collaborating with school staff and community providers. The serves SBHM is a key leader in integrating behavioral health supports within the educational environment to promote student well-being and academic success.
A Day in the Life:
Clinical & Direct Care (40-50% of time)
· Provide direct behavioral health services ensuring the SBH Manager remains connected to patient care and care model fidelity.
Program Management
· Participate in program planning, development, and evaluation for the school-based behavioral service line
· Oversee the school-based behavioral services within educational environments.
· In collaboration with Chief Health Officer, Quality and Operations departments develop or refine policies, procedures, standards of care, workflows, and referral pathways to support school-based services and efficient collaboration between care teams.
· In coordination with the Director of Behavioral Health, oversee quality assurance, key performance indicators and initiatives e.g., productivity, clinical quality metrics.
· In coordination with Student Program Coordinator, participate actively ensures successful student/preceptor program.
· Participate actively in supporting grant work plans that are supporting behavioral health services.
Staff Supervision & Clinical Leadership
· Provide supervision, mentorship, and ongoing training to behavioral health clinicians.
· Conduct staff performance evaluations, participate in hiring/onboarding/off boarding (in coordination with HR), and support professional development and retention strategies.
· Collaborate with leadership on service capacity planning, productivity targets, scheduling, and resource allocation to sustain a financially viable school-based behavioral health service line.
· Driving results by taking initiative, managing execution, and holding self and others accountable to achieve goals, even in challenging circumstances.
· Understanding the business from the customer's perspective, using data to make informed decisions, and ensuring timely decisions that advance the organization.
· Engaging people through effective communication and building collaborative relationships across the organization.
· Holding oneself accountable by fostering trust, demonstrating self-awareness and self-development, and remaining flexible and adaptable.
· Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Requirements
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
· Master's degree (or higher) in a behavioral health discipline (e.g., Clinical Social Work, Counseling, Psychology, Counseling Psychology, or related field) from an accredited institution. Active, unrestricted licensure in the relevant behavioral health discipline per state of Ohio requirements
· Minimum of 2 years of post-licensure clinical experience providing behavioral health services, ideally including experience in educational or collaborative settings.
· Independently licensed within 6 months of hire.
· Supervision certification within 1 year of hire.
· Excellent communication, consultation, collaboration, and teamwork skills; ability to function as part of a multidisciplinary team (school staff, PCPs, nursing, care management, BH, community resources).
· Strong organizational, administrative, and leadership skills; ability to manage program operations, oversee workflows, monitor quality, and support continuous improvement.
· Comfort working with diverse patient populations, vulnerable communities, and individuals with co-occurring physical health, behavioral health, and social needs.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
None required for this position.
Other Applicable Requirements
Skill with patients in lower socio-economic sectors of the community.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Outreach and Enrollment Coordinator
Athens, OH job
Description:
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
Outreach and Enrollment Specialist Summary
Collaborate with the clinical team and families of patients to enroll eligible patients in insurance programs. Duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for the new affordable insurance options available beginning in 2014.
A Day in the Life
This reflects management's assignment of essential functions. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.
· Respond to incoming requests for assistance regarding the application and enrollment process.
· Provide information in a fair, accurate, and impartial manner.
· Remain current with eligibility requirements.
· Work cooperatively with PHS providers and personnel to carry out goals and objectives of Outreach and Enrollment.
· Provides leadership for the implementation and coordination of O&E activities such as hosting enrollment events, some after or before normal business hours, evenings and weekends.
· Develop presentations for community groups and referral sources.
· Attend all required training sessions at the federal, state and local level and meetings concerning O&E.
· Safeguard data, maintain strict confidentiality of information, and perform required reporting.
· Accurately complete data collection and enrollment process.
· Conduct “in reach” with currently uninsured PHS patients and “outreach” with non-PHS patients in all service areas.
· Monitor and report all patient correspondence including patient/non-patient completed enrollments.
· Develop relationships with appropriate community partners.
· Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician's offices, and human services agencies and collaborate and coordinate outreach efforts with them.
· Develop a referral tracking system.
· Organize work to meet goals, objectives, and deadlines.
· Multi-task and prioritize duties.
· Develop promotional materials at the appropriate literacy level.
· Other duties assigned by the Director of Quality Operations.
· Ensure all PHSs have timely and necessary information about Ohio's consumer assistance training requirements and the roll-out of new affordable health insurance options.
· Coordinate PHS O/E activities with other consumer assistance efforts in the state.
· Provide technical assistance and training on effective O/E strategies and targeted technical assistance to PHSs experiencing challenges.
· Monitor successes and barriers to PHS O/E activities.
· CACs are expected to provide the following services to consumers, applicants, qualified individuals, enrollees, qualified employees, and qualified employers, and/or these individuals' legal representative(s) or Authorized representatives:
o Provide information about the full range of Qualified Health Plans (QHPs) options and Insurance Affordability Programs for which these persons are eligible
o Assist with applications for coverage in a QHP through the FFE and for Insurance Affordability Programs
o Help to facilitate enrollment in QHPs and Insurance Affordability Programs (p. 1, Agreement between the CMS and CACDO).
· CACs are permitted to create, collect, disclose, access, maintain, store, or use Personally Identifiable Information (PII) from consumers.
· CACs are to access the CAC training hosted by the Medicare Learning Network (MLN), to complete required training and complete all exams to obtain certification.
· CACs must print the certificate of completion and provide it to PHS.
· CACs must submit conflict of interest disclosure forms to PHS's CAC project lead.
· CACs should ensure they have read carefully and signed the CAC agreement with PHS.
· CACs must prominently display their CAC certificate whenever assisting a consumer.
· CACs must maintain a registration process and method to track the performance of CACs.
· CACs are encouraged to provide information and assistance with exemptions and with other health coverage programs, such as drug assistance programs and programs funded under the Ryan White Comprehensive AIDS Resources Emergency (CARE) Act, but these are not required duties.
· Performs all other duties and tasks as assigned.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's degree in human services field, or equivalent experience. Experience in planning and implementing projects and coordination of functions, and setting goals and meeting timelines.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
Comply with all applicable federal and state training certificates, licenses, and registrations related to the development of expertise in eligibility, enrollment, and program specifications. Obtain insurance licensure, as required. Valid driver's license, and proof of automobile insurance.
Requirements:
Other Applicable Requirements
Skill with geriatric patients and patients in lower socio-economic sectors of the community. Ability to speak Spanish desirable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Nationally Certified Pharmacy Technician
Oxford, OH job
Description:
Nationally Certified Pharmacy Technician
Department: Quality
Reports To: Pharmacy
FLSA Classification: Non-Exempt
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R - Respect
I - Innovation
S - Stewardship
E - Excellence
Nationally Certified Pharmacy Technician Summary
The Nationally Certified Pharmacy Technician performs, under supervision of the pharmacy
manager, a variety of technical duties related to the preparing and dispensing of drugs according to
standard procedures.
A Day in the Life
? Prescription processing- perform technical duties of data entry, counting medication, and
selling prescriptions to patients in accordance under the supervision of the pharmacist on
duty
? Customer service- give our patients excellent customer service on the phone and at the
counter. Assist the pharmacy manager as needed to handle any customer complaints in a
timely manner.
? Immunizations- give immunizations under the supervision of the pharmacist on duty
? Performs all other duties and tasks as assigned.
Core Competencies
? Customer Service: Committed to increasing customer satisfaction, sets proper customer
expectations, assumes responsibility for solving customer problems, ensures commitments to
customers are met.
? Communication: Understand and communicate effectively with others using a variety of
contexts and formats, which include writing, speaking, reading, listening and interpersonal
skills.
? Dependability: Meets commitments, works independently, accepts accountability, handles
change, sets personal standards, stays focused under pressure, meets attendance/punctuality
requirements.
? Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements
continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality
problems.
? Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks,
develops good work procedures, manages time well, and handles information flow.
Requirements:
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current
practice management system, electronic medical record, Microsoft Word, text paging, Internet, and
Intranet.
Certificates, Licenses, Registrations
? National pharmacy technician certification
? Ohio board of pharmacy technician license
? Immunization certification
? CPR certification
Physical Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands
to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to
25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing
the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or
caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without
regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual
orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.