Customer Service Representative jobs at Lifespan - 166 jobs

Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath. Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals. We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company. Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity. As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience. This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment. Responsibilities Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner Resolve customer issues efficiently, aiming for first-contact resolution whenever possible Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies Perform basic product troubleshooting and explain results or app behavior clearly to customers Identify, document, and escalate complex or high-priority issues to the relevant internal teams Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT Actively contribute to improving processes, documentation, and the overall customer experience What we're looking for Excellent verbal and written communication skills in English Proven experience in customer support or customer experience, preferably in a B2C environment Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage) High attention to detail and commitment to accuracy in customer communication Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment Willingness to learn and understand our product, including basic technical and results-related concepts Skills that will help you excel in this position A customer-first mindset with a genuine passion for helping people Strong problem-solving and analytical thinking skills Ability to balance efficiency with quality and empathy A team player who communicates clearly and collaborates effectively across teams Comfortable working with KPIs and performance goals Curious, proactive, and motivated to continuously improve

SUMMARY/OBJECTIVE: The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities. Essential Functions (Job Duties) 1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable. 2. Refer client to insurance CSR as appropriate. 3. Responsible for entering all data into Netsmart immediately and accurately. 4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet. 5. Open new screenings in Netsmart for all new clients. 6. Responsible for indicating client arrival on HER. 7. General continuous observation of waiting room for safety and environment. 8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance. 9. Refill the supply of new client paperwork packets. 10. Process clinician work order requests, if applicable. 11. Follow all federal and state confidentiality laws re: HIPAA and CFR42. 12. Maintain clean equipment and uncluttered, safe, functional and effective work area. 13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.). 14. Assist with continual review of the schedule to back fill and work the therapist need sooner list. 15. Complete all training required (Relias website) to perform any CSR duties. 16. Develop and maintain constructive and cooperative working relationships with all CABHS staff. 17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into Netsmart. 20. Assist in all other customer support duties as needed or directed by supervisor. 21. Respond to messages with the answering service. Competencies 1. Confidentiality 2. Crisis Management 3. Customer/Client Focus 4. Problem Solving/Analysis 5. Time Management 6. Communication Proficiency 7. Teamwork Orientation 8. Technical Capacity 9. Comply with all CABHS policies and procedures Qualifications Position Type/Expected Hours of Work Part Time Hours Clinic working hours: • Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p • Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p • Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p • Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur. Travel Occasional to frequent depending on need Required Education and Experience 1. High school diploma or equivalent. 2. Work with mental health or substance use populations preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUMMARY/OBJECTIVE: The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities. Essential Functions (Job Duties) 1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable. 2. Refer client to insurance CSR as appropriate. 3. Responsible for entering all data into Netsmart immediately and accurately. 4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet. 5. Open new screenings in Netsmart for all new clients. 6. Responsible for indicating client arrival on HER. 7. General continuous observation of waiting room for safety and environment. 8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance. 9. Refill the supply of new client paperwork packets. 10. Process clinician work order requests, if applicable. 11. Follow all federal and state confidentiality laws re: HIPAA and CFR42. 12. Maintain clean equipment and uncluttered, safe, functional and effective work area. 13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.). 14. Assist with continual review of the schedule to back fill and work the therapist need sooner list. 15. Complete all training required (Relias website) to perform any CSR duties. 16. Develop and maintain constructive and cooperative working relationships with all CABHS staff. 17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into Netsmart. 20. Assist in all other customer support duties as needed or directed by supervisor. 21. Respond to messages with the answering service. Competencies 1. Confidentiality 2. Crisis Management 3. Customer/Client Focus 4. Problem Solving/Analysis 5. Time Management 6. Communication Proficiency 7. Teamwork Orientation 8. Technical Capacity 9. Comply with all CABHS policies and procedures EG1 Qualifications Position Type/Expected Hours of Work Part Time Hours Clinic working hours: • Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p • Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p • Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p • Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur. Travel Occasional to frequent depending on need Required Education and Experience 1. High school diploma or equivalent. 2. Work with mental health or substance use populations preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUMMARY/OBJECTIVE: The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities. Essential Functions (Job Duties) 1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable. 2. Refer client to insurance CSR as appropriate. 3. Responsible for entering all data into Netsmart immediately and accurately. 4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet. 5. Open new screenings in Netsmart for all new clients. 6. Responsible for indicating client arrival on HER. 7. General continuous observation of waiting room for safety and environment. 8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance. 9. Refill the supply of new client paperwork packets. 10. Process clinician work order requests, if applicable. 11. Follow all federal and state confidentiality laws re: HIPAA and CFR42. 12. Maintain clean equipment and uncluttered, safe, functional and effective work area. 13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.). 14. Assist with continual review of the schedule to back fill and work the therapist need sooner list. 15. Complete all training required (Relias website) to perform any CSR duties. 16. Develop and maintain constructive and cooperative working relationships with all CABHS staff. 17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into Netsmart. 20. Assist in all other customer support duties as needed or directed by supervisor. 21. Respond to messages with the answering service. Competencies 1. Confidentiality 2. Crisis Management 3. Customer/Client Focus 4. Problem Solving/Analysis 5. Time Management 6. Communication Proficiency 7. Teamwork Orientation 8. Technical Capacity 9. Comply with all CABHS policies and procedures Qualifications Position Type/Expected Hours of Work Part Time Hours Clinic working hours: • Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p • Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p • Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p • Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur. Travel Occasional to frequent depending on need Required Education and Experience 1. High school diploma or equivalent. 2. Work with mental health or substance use populations preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Client Advocate Specialist - Hotlines Remote - Candidate needs to live in Tri- State Area of NY The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

SUMMARY/OBJECTIVE: The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities. Essential Functions (Job Duties) 1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable. 2. Refer client to insurance CSR as appropriate. 3. Responsible for entering all data into Netsmart immediately and accurately. 4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet. 5. Open new screenings in Netsmart for all new clients. 6. Responsible for indicating client arrival on HER. 7. General continuous observation of waiting room for safety and environment. 8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance. 9. Refill the supply of new client paperwork packets. 10. Process clinician work order requests, if applicable. 11. Follow all federal and state confidentiality laws re: HIPAA and CFR42. 12. Maintain clean equipment and uncluttered, safe, functional and effective work area. 13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.). 14. Assist with continual review of the schedule to back fill and work the therapist need sooner list. 15. Complete all training required (Relias website) to perform any CSR duties. 16. Develop and maintain constructive and cooperative working relationships with all CABHS staff. 17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable. 18. Prepare daily deposit. 19. Scanning and attaching documents into Netsmart. 20. Assist in all other customer support duties as needed or directed by supervisor. 21. Respond to messages with the answering service. Competencies 1. Confidentiality 2. Crisis Management 3. Customer/Client Focus 4. Problem Solving/Analysis 5. Time Management 6. Communication Proficiency 7. Teamwork Orientation 8. Technical Capacity 9. Comply with all CABHS policies and procedures Qualifications Position Type/Expected Hours of Work Part Time Hours Clinic working hours: • Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p • Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p • Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p • Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur. Travel Occasional to frequent depending on need Required Education and Experience 1. High school diploma or equivalent. 2. Work with mental health or substance use populations preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionWe are currently seeking a highly motivated an experienced Customer Service Representative to join our team. The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to Health's eligible members and providers. Position Information: - Department: Customer Service - Salary Grade: 301 - $23.00 - $31.05 - Work Arrangement: Full Office in Orange, CA Duties & Responsibilities: - 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. - Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. - Maintains departmental productivity and quality standards. - Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. - Serves as a resource for other team members. - 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. - Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. - Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. - Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. - Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. - Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. - 5% - Completes other projects and duties as assigned. Minimum Qualifications: - High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. - Typing speed of 35 words per minute (WPM) required.

Lake of the Pines Homeowners Association (LOP) is accepting applications for the position of Administration II - Administration Customer Service Representative. The employee will work in the Association Office, Administration department, and provide excellent and courteous customer service to members, guests, vendors, and staff with the goal of providing 100% satisfaction along with de-escalation in customer service interactions as necessary. The Administration II also serves the Association workplace with administrative tasks and routine clerical duties. The Administrative offices are open Monday through Friday 9am - 5pm. Lake of the Pines is a 2,000-home gated private community located in the foothills of Northern California between the towns of Auburn and Grass Valley. Among its numerous amenities, the community boasts of a 230-acre private lake and a 19-hole golf course as two of its prime amenities. This is a full-time, hourly position with a salary range of $18.80 - $21.16 per hour. Excellent benefits including medical, dental, vision and life insurance; vacation and sick leave; 401k and facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals. Background search required following a conditional offer of employment. Essential Duties and Responsibilities: Greet customers and answer phones in a friendly and professional manner. Primary contact for membership, guests, contractors, vendors, etc., via telephone, in‑person and in the office. Handle routine matters and route other matters to appropriate personnel. Perform all amenities service requests using HOA software. Ability to effectively use the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) and Adobe Acrobat. Perform cash transactions in the course of customary duties utilizing Point of Sale software. Prepare appropriate documentation/track reports for all monetary transactions. Process all requests for gate access decals and/or identification cards including members, guests, contractors, and realtors, etc. Provide business office clerical assistance to management and staff as requested. Operate office machinery including postage machine, copy machine, computer, printer and multi‑line telephone. Coordinate service/repair calls for office equipment. Assist Committees, chartered clubs, and Food and Beverage Department in promoting special events. Keep the reception area neat. Ensure communication materials are current and fully stocked. Ensure the workroom and Admin copiers are stocked with paper daily. Update informational handouts. Sort and distribute all mail and packages received. Balance and close out the end-of-day Point of Sale system. Assist with office supply orders, reconcile expenses and forward for check approvals. Coordinate special printing orders (business cards, letterhead, envelopes, decals, stickers, etc.). Reconcile expenses and forward for check approvals. Assist in preparation of LOP News mailing labels and mailing. Perform duties with an ability to get along and work effectively with others. Perform duties with regular and predictable attendance. Qualifications Required Skills/Qualifications: High school diploma or general education degree (GED) required. 1-3 years' experience in an office environment required. Cash handling experience required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to operate a computer using a variety of software programs. Strong organizational skills, and the ability to handle sensitive assignments with tact, diplomacy and confidentiality. Ability to speak effectively before groups of customers or employees of an organization. Ability to demonstrate and apply positive interpersonal skills by communicating effectively, tactfully and with courtesy when engaging with members, co-workers, and management. In the event of a conflict, the employee must have the ability to de-escalate the situation and/or enlist the support of the team lead/supervisor when appropriate. Ability to write routine correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply strong analytical skills to resolve issues encountered and apply sound reasoning and good judgment in all circumstances. Ability to deal with multiple tasks, changing priorities, frequent interruptions, and coordinate concurrent assignments efficiently and independently. Ability to type at a speed of 50 wpm from clear copy. Knowledge of correct English usage, spelling, grammar, and punctuation.

Job DescriptionNEXT CLASS STARTING February 2026We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.Essential Job Functions: Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. Maintains sincere interest in providing stellar customer care Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction Exercises independent thinking in meeting customer expectations Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image. Must Possess the Ability to: Process information quickly and accurately Work under time constraints Understand and apply new concepts Analyze Information and evaluate results Effectively deal with complex customers Create positive customer relationships by defusing angry and upset customers Demonstrate commitment to learning quickly and effectively applying knowledge Attention to detail and follow-up Minimum Requirements: High School Diploma or equivalent Minimum 1 year of call center experience Minimum 1 year of customer service experience Knowledge of computer (PC) and internet applications Excellent Telephone etiquette Excellent communication skills written, verbal, and interpersonal Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given Excellent oral and written skills: Grammar and terminology Time management skills Ability to pass a background check and drug screen upon offer of employment Required Qualifications: 6 months - 1 year of Call Center Experience Shift Times/Training: 1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours) 2. Must attend ALL training assigned days (First 30 days)

Job Description **Direct Hire with reporting to Costa Mesa, CA** ** Start Date February 23, 2026 ** The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed. Serve as the first point of public contact for all customer service issues Promote positive customer relations with customers and coworkers Respond to calls from the public and provide general information and service Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs Maintain customer records by updating account information. Process requests for new customer accounts Open cases for unsolved customer inquiries Process customer disputes Process the closing of customer accounts and initiate refunds when required Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current Consistently meet established productivity, schedule adherence, and quality standards. Communicate effectively with a variety of people across various levels both within and outside the organization. Make positive suggestions on improving and streamlining workflow processes and enhancing profitability Develop a strong teamwork ethic Follow communication procedures, guidelines, and policies Provide face-to-face customer service with walk-in center customers when required Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required Respond to customer chat and text to answer questions and provide assistance when required Other duties as assigned. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent phone etiquette Excellent verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our customers Possess strong interpersonal skills and have compassion and empathy for customer situations Be energetic, self-motivated, and quick-thinking Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday Must be able to pass background and drug screenings Ability to achieve and maintain departmental performance standards PHYSICAL DEMANDS Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to adhere to strict attendance requirements Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds Must be able to lift, carry, walk, and stand Vision for reading, recording, and interpreting information Frequent speech communication, hearing and listening to maintain communication Daily use of computer and keyboard, standard office equipment and telephone Ability to access, input, and retrieve information from the computer Frequent hand/eye coordination to operate computer keyboard and office equipment Noise level in the work environment is quiet to moderate SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibility. Education and/or Experience High school diploma or general education degree (GED) Customer service experience a plus Bilingual Spanish is a plus Bilingual Vietnamese is a plus

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Full-time Description We are seeking a dedicated and enthusiastic Call Center Representative I (DCR I) to join our team. The ideal candidate will possess exceptional interpersonal, problem-solving, and communication skills, with the ability to handle a high volume of calls and online services efficiently. The DCR I is a back-office representative of POPA Federal Credit Union, whose main responsibility is to interact and develop long term profitable relationships with our members by determining the member's financial needs and presenting and selling the member on the best financial solution for them via telephone and electronic communications. The DCR I will serve as a liaison between the member and the Credit Union; provide account information by phone, as well as information on the full range of products and services; has the ability to identify and cross-sell multiple products and services; as deem necessary by management, may require to float to POPA FCU branch locations periodically to fill staffing needs; open accounts for members, interview, and professionally handle the member's daily needs; provide a variety of transaction services to members including loan processing, closing, and disbursal. Essential Job Functions: Call Center Representative Project a professional and positive image of the Credit Union at all times. Handle large call volume, while providing excellent member service at all times. Assist members with a wide range of transactions, card issues, fraud disputes, general loan and account inquiries in person, via telephone, mail and/or email. Perform member transactions which include but are not limited to posting deposits and withdrawals (including sizeable cash payments), check cashing, loan payments, transfers, issuance of Cashier Checks/Credit Union checks. Maintain confidentiality of Credit Union and member records during and after employment with POPA FCU. Balance cash, checks and perform all end-of-closing functions in accordance with Credit Union policies and procedures. Respond to members' inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance. Open various new accounts and service existing accounts; set up new account files and provide members with all necessary information for membership. Process member transactions efficiently, accurately and in a timely manner including opening consumer loan applications, funding loans and completing all (required) related documentation. Responsible for the quality and accuracy of all worked performed. Perform various account file maintenances (e.g. account data changes, account closures, check orders, card orders, overriding online lockouts for online services, etc.). Assist and educate members on account products including share certificates, savings, and checking accounts. Process incoming mail (e.g. deposits, account updates, etc.) Process check orders, stop payments, fraud claims, photocopy orders, signature cards and other counter forms. Promote Credit Union products and services based on members' needs that are obtained from member interviews and/or review of member's account; expectations include meeting minimum goals set by the department. Maintain current knowledge of Credit Union's products, services, and marketing promotions. Travel to other POPA FCU branches periodically, to fill staffing needs at all branch locations. Must have a valid driver's license and own reliable mode of transportation. Service and balance ATM and coin machines (as applicable). Process applications for consumer loans. Create, process, and fund loans. Comply with all applicable laws, regulations, and Credit Union policies and procedures, and ensure compliance with all governing regulations, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in- Savings and Fair Credit Lending Practices. All other duties as assigned or requested by Dispatch Center Manager. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities: Call Center Representative High School degree or equivalent. Minimum of 1-year member services experience in a Credit Union or, financial institution is highly desirable. Excellent communication skills, including interpersonal conversational skills, both verbal and written. Demonstrated computer proficiency within a Windows environment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day Basic math skills required. Availability for any branch assignment is required Previous consumer lending experience is highly desirable. Ability to work independently or within a team to accomplish goals and objectives. Ability to provide meticulous attention to detail, and concern for accuracy and consistency in results. Ability to read, analyze, and interpret procedures, or governmental regulations. Ability to write business correspondence. Must be bondable. May be required to qualify as a notary public. Must be able to effectively handle multiple, simultaneous and changing priorities. Must be able to operate routine branch equipment including telephone, copier, facsimile, cash recycler, coin machine, and ATM. Must be capable of regular, reliable and timely attendance. Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) Laws and Regulations, as they pertain to federal guidelines and internal policies and procedures. Must complete compliance training to ensure adherence to legal and regulatory requirements, including security awareness and BSA training. Physical Demands and Work Environment: The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to bend, sit, and stand to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, TCRs, ATMs, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger) to visit other branch locations. Must be capable of regular, reliable, and timely attendance. The employee is frequently required to talk or hear, walk, reach with hands and arms; and stoop, or kneel. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements: The employee must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and conduct various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements with extreme accuracy and quality and/or fast pace. Must be able to effectively manage multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters. Salary Description $23.44 - $26.04 per hour

BRUIN CUSTOM SHOP CUSTOMER SERVICE REPRESENTATIVE Job Number: 160 Salary: $17.90 Department: Bruin Custom Shop Days/Hours: Monday-Friday 8:15am-5:30pm. Duties: Cash handling, resizing artwork, getting artwork ready for print, printing designs on a range of media, customer service, assist with miscellaneous tasks and projects. Requirements: Work independently and handle tasks in a fast-paced team environment. Good communication, detail oriented, organized and punctual. Knowledge of Photoshop, Illustrator and InDesign programs required. Customer service experience preferred. Must be available for opening/closing shifts during the week. Must be able to work Finals Week. Must be available to work all of Summer Session A and C. Benefits: UCLA Student Store Discount Registered UCLA Students Only Employment is contingent upon successful completion and receipt of satisfactory results of a background check, continued Live Scan monitoring, and Employment Misconduct Disclosure.

COURSE READERS SOLUTIONS CUSTOMER SERVICE REPRESENTATIVE Salary: $17.90 Department: Course Reader Solutions Days/ Hours: Mon-Fri 9AM-5PM. Must work during breaks. Weekend hours during peak periods may be available. Assist in the timely and accurate production of course readers: including collecting and editing content, obtaining copyright permissions, proofreading, printing, binding, and delivery. Provide customer service to professors, academic staff, and students. Help process and maintain CRS orders, records, and inventory. Help with office-related duties such as e-mailing, answering phones, and filing. Requirements: Attention to detail and accuracy. Good analytical and problem-solving skills. Ability to work independently in a fast-paced environment. Self-motivated and committed. Related experience preferred. Basic experience with Microsoft Excel, Word and Adobe Acrobat. Availability to work during summer, winter and spring breaks, required. Must be able to lift up to 30 lbs. Benefits: UCLA Student Store Discount Registered UCLA Students only.

Receive donations at store location in a courteous manner to encourage continued community support. Following established procedures, perform preliminary sorting before packing/staking/donations. May perform duties of Store Material Handler and/or Store Processor as needed. ESSENTIAL DUTIES Maintain donation area inside a retail store, ensuring area is kept neat, clean and organized. Greet donors by following defined procedures, accept or reject items for donation; explain reasons for item rejection. Offer and/or issue donor a receipt. Record time and nature of donation on daily record. Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard. Contact transportation with donations status; request barrels, hanger racks and other supplies as needed. Assist sales staff in preparing goods for floor display. SECONDARY DUTIES May perform Store Material Handler duties, including: Offload donations from trucks and trailers and place in designated areas, and maintain records of offloaded materials. Receive, move and place carts, containers and barrels containing donations for processing in designated areas. May perform Store Processor duties, including: Sort and grade textile/clothing and hard sort items by separating into predetermined classifications (e.g., men's, women's, children's and other textiles) and into quality level (e.g., retail store grade, Outlet grade, or salvage). Clean and grade hard sort items by removing surface dirt from glassware and small wares, placing incomplete and/or broken items into containers for the Outlet or for trash. Price items meeting quality standards by grouping items according to value. Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items. Place items into designated containers for transport to store sales floor. May perform janitorial duties as needed. Perform related duties as assigned. Qualifications JOB SPECIFICATIONS EDUCATION REQUIRED: High school diploma or equivalent preferred. LICENSE/CERTIFICATION REQ'D: None. EXPERIENCE REQUIRED: None. Duties can be learned through on-the-job training. KNOWLEDGE REQUIRED: Use of material handling equipment and use of material handling techniques preferred (this may be learned on-the-job) Knowledge of Goodwill Central Coast's mission, general Company policies and procedures (this may be learned on-the-job). EQUIPMENT USED: Barrels, wire cages, boxes, broom & dustpan, typical retail store equipment; typical office equipment. SKILLS/APTITUDES/TEMPERAMENTS: Ability to communicate in basic oral and written English. Ability to communicate in basic Spanish preferred. Ability to understand and follow the organizational/packing/stacking procedures. Ability to coordinate eye/hand/foot movement to safely lift/stack donations. Ability to understand and accept direction and follow procedures. Ability to perform repetitive work, adapting to fluctuating work activity with periods of idle time. Ability to maintain self-control, deal effectively with the public and work in cooperation with co-workers. Ability to make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly regarding acceptability of donations, following established policies. Ability to demonstrate satisfactory attendance as outlined in Company policy. Ability to adhere to safe work practices as documented in Company safety policies. Ability to report safety hazards/accidents promptly to supervisor or safety committee member. EMOTIONAL EFFORT: The activity level will fluctuate depending on the level of donors and donations, which may require some overtime. JOB SETTING Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on. PHYSICAL DEMANDS The job has medium work demands with a certain amount of walking and standing as is necessary to carry out the job duties. There is regular lifting/carrying of items weighing up to 50 lbs. Heavier items (51 lbs. or more) will be moved by using proper material handling equipment, with help from another person or by work order request. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks. SUPPLEMENTAL PHYSICAL REQUIREMENTS The frequencies referenced below are an average. They will change from time to time depending on the activity level at the station and types and amount of items donated. Standing--------------------- Consistently, 71-100% of the time Walking---------------------- Consistently, 71-100% of the time Sitting------------------------ Rarely, 0-10% of the time Bending---------------------- Consistently, 71-100% of the time Twisting--------------------- None Pushing/pulling------------- Consistently, 71-100% of the time Climbing--------------------- None Twisting---------------------- None Squatting/kneeling-------- Rarely, 0-10% of the time Lifting/carrying------------- Consistently, 71-100% of the time (10 lbs. or less) Consistently, 71-100% of the time (11-25 lbs) Consistently, 71-100% of the time (26-50 lbs.) Longest distance carried: 40 feet Heaviest item carried: 50 lbs. Hand/Shoulder/Foot: Simple grasping----- Consistently, 71-100% of the time Power grasping------ Rarely, 0-10% of the time Fine manipulation--- Rarely, 0-10% of the time Reaching at or above shoulder level------ Rarely, 0-10% of the time Reaching at or below shoulder level------ Regularly, 31-70% of the time Operate foot controls or repetitive foot movement-- None (other than walking) JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.

Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gifts and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Ability to work with children Excellent interpersonal communication and organizational skills Job Title: Front Desk Customer Service Representative Reports to: General Manager/Sales & Service Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Duties and Responsibilities: Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Supervises private party staff. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area. Monitors Snack Shack area and provides guidance to Snack Shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. May be required to be on the pool deck as a lifeguard or swim instructor (after proper training provided by Goldfish) Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Fulfills other duties and responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certifications and licenses: CPR, First Aid and AED certification can be provided during training if not currently certified. Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate. Compensation: $16.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

PURPOSE: The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities. PROGRAM DESCRIPTION: The Client Engagement Specialist team is the front office, reception and scheduling team for The Jewish Board Outpatient Clinics and CCBHC programs. The team works closely with callers, referring agencies, and Jewish Board Clinic staff, therapists and psychiatric providers to ensure clients are getting care and services appropriate to their needs. The team is the main point of contact for existing clients and new clients receiving outpatient services at the Jewish Board, so an expertise in customer service is essential. Additionally, the team gathers sensitive information (e.g. PHI) as part of the front office, reception and scheduling process and appropriately responds to acute clinical/safety concerns that may be identified. POSITION OVERVIEW: The Client Engagement Specialist is responsible for answering, returning, & screening calls/requests, collecting and scanning documentation and co-pays as required, checking clients in/out as required, scheduling and confirming appointments made to the Jewish Board Main Reception Line (1-855-CLINIC-1) for outpatient Clinic and CCBHC programs and when clients call the clinic directly or visit the clinics in-person. Additionally, they will be responsible for scheduling appointments for existing clients assigned to these programs. The Client Engagement Specialist will ensure communication with clients is documented appropriately in the chart where necessary and/or make the clinic leadership aware of client needs where follow-up is needed by clinically trained program leadership, therapists or psychiatric providers KEY ESSENTIAL FUNCTIONS: Professionally and cordially manage all interactions with clients whether in-person at the clinics or over the phone. Notify appropriate parties of any/all next steps or follow-up needed or of call outcome to ensure all parties informed of service provided to client(s) Document service provided via info note in client chart where appropriate or required. Schedule new (e.g. psych eval, med. management, individual psychotherapy, etc…) appointment(s) or follow-up appointment(s). When scheduling appointments, the Client Engagement Specialist will: Confirm provider's recommendations for appointment and appointment format (e.g. telehealth versus in-person). Review appointment options in Avatar Scheduler Identify client's preferred form of communication (e.g. phone call, email, text….) Outreach client to schedule next appointment Confirm client's availability and session format (e.g. telehealth v in-person Provide client with the Jewish Board's Main Reception Line (1-855-CLINIC-1) number to contact if appointment needs to change. Enter data into scheduler Send client initial confirmation of next appointment via client's preferred form of communication Enter date of reminder sent into scheduler “notes” section Send Clinic Office Manager the daily list of daily appointments scheduled at the beginning of each day. Manage “virtual” clinic waiting rooms via format used by agency (e.g. zoom, Avatar nx) to: Communicate with clinic staff, therapists and psychiatric providers via Microsoft Teams, email, phone, text, zoom chat, etc… throughout shift to inform of: Appointment cancellations Appointment no shows Client Arrivals Appointment timeliness Emergencies Changes to schedules Client Engagement Specialist Shift Change Communicate with Clients to: Check-in for appointment Collect co-pay / documentation Keep them informed and/or answer questions re: Delays in start time Early arrival/actual appointment time Answer non-clinical/medical questions regarding clinic services or Jewish Board Services other than Clinic Services As needed, assist with returning voicemails for other virtual clinics and incoming calls Check in/check out in-person clients at clinics Perform data entry and handle routine office administrative tasks or program errands Other duties as assigned. REQUIREMENTS: BA in related healthcare field or minimum two years related work experience preferred Ability to work well with others and as part of a team Ability to work autonomously as needed in a hybrid (remote and in-person) work setting Experience working under pressure in a multi-tasking, fast paced environment Ability to communicate effectively and appropriately with clients, potential clients, colleagues, supervisors and other Jewish Board staff. Strong attention to detail and organizational skills Excellent interpersonal skills Significant experience with providing excellent customer service Bilingual preferred but not required Work Flex schedule with rotation that includes some evening and weekend hours COMPUTER SKILLS REQUIRED (List the computer skills needed): Use of an Electronic Health Record (EHR) Computer literacy in: Microsoft Office (Excel, Word, Outlook, PowerPoint) Zoom Microsoft Teams Netsmart/my Avatar Dayforce NFocus Avaya Tableau Dashboards Willingness to attend trainings to increase knowledge and learn said databases and programs VISUAL AND MANUAL DEXTERITY: Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Able to input data into the Electronic Health Record. Limited applications of manual dexterity and hand-eye coordination. WORK ENVIRONMENT / PHYSICAL EFFORT Physical Demands: Regularly required to speak clearly and hear the spoken word well. Regularly required to physically operate routine office equipment such as telephones, computers, etc. Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Work Environment: Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment. Hazards present are consistent with those common to an office, education, rehabilitation or health related environment.

Job Description Program: Client Navigation Department: Program Administration Reports to: Manager, Client Navigation Schedule: Monday-Friday 9am-5:30pm Status: 100%, Full-Time, Non-Exempt, Non-Union Probation: 180 days Benefits: Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan CENTER'S MISSION: Building a world where LGBT people thrive as healthy, equal, and complete members of society. JOB SUMMARY: Under the supervision of the Client Navigation Manager, the Client Navigation Specialist provides a range of supportive services including providing client care for new and existing clients as they access Center services. Acting as a centralized point of contact, this position embodies the Center's “no-wrong-door” approach. This position builds strong relationships across the Center to ensure seamless care coordination, facilitate warm handoffs. and provide a cohesive client experience. ESSENTIAL FUNCTIONS Program Coordination • Develop and implement client care strategies that enhance service accessibility, retention, and overall client experience across Center programs. • Serve as the primary liaison between clients and Center departments, exercising discretion in determining the most effective pathways for client support and care navigation. • Independently assess complex client cases and make high-level recommendations for service coordination, referrals, and resource allocation. • Identify systemic barriers to service access and work proactively with program leadership to design solutions that improve efficiency and effectiveness. • Lead cross-departmental case review and strategy meetings, providing insights and recommendations to enhance care coordination. • Analyze service utilization trends and client engagement patterns, using data to inform program adjustments and operational improvements. • Provide regular reports to leadership on client needs, gaps in service delivery, and process enhancement opportunities to improve organizational impact. Client Advocacy • Conduct comprehensive assessments of client needs, exercising independent judgment in determining the best course of action for service linkages and support. • Develop individualized service navigation plans, balancing client needs with program capacity and organizational priorities. • Negotiate and advocate for service adjustments, policy modifications, or escalated care solutions for complex client cases. • Establish and maintain high-level partnerships with external agencies to facilitate specialized client referrals and warm handoffs. • Design and implement client education initiatives that improve awareness and utilization of Center services, ensuring alignment with organizational goals. Operational Process Improvement • Evaluate the efficiency of current intake and referral processes, identifying opportunities to streamline workflows and improve client engagement. • Collaborate with program leadership to develop and refine service delivery models that align with best practices and organizational priorities. • Lead special projects aimed at improving interdepartmental coordination, access to services, and client retention strategies. • Train and mentor staff on best practices in client care navigation, strategic referrals, and interdepartmental collaboration. • Maintain oversight of compliance-related documentation and ensure that client records meet regulatory and organizational standards. Other Duties • Actively participate in staff meetings, planning sessions, and other organizational gatherings as required. • Other duties as assigned. REQUIRED QUALIFICATIONS • Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people. • A passion for the Center's work and its mission to make the world a better place for LGBTQ people. • Minimum 2 years' experience in program coordination, service coordination, and/or program development and implementation, ideally within a nonprofit or social services setting. • Access to reliable transportation, a valid CA Driver License, and the ability to be insured. • AHA CPR certification. • Ability to have a “whatever it takes” attitude when working with challenging individuals. • Proficiency with Microsoft Office, Electronic Health Records, and other software systems • Ability to be self-motivated and dedicated to initiating and completing complex tasks. • Ability to handle multiple tasks, be detailed oriented, and maintain strict confidentiality of medical information. • Ability to work well independently with minimal supervision. • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. PREFERRED QUALIFICATIONS • Bilingual skills (English/Spanish) • Bachelor's degree in social work, mental health-related field. • Training in Motivational Interviewing and Trauma Informed care. The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status. The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center's premises, subject to applicable federal, state, and local laws. For more information, please contact *********************.