Service Representative jobs at Lifespan - 69 jobs

Job Description Client Advocate Specialist - Hotlines The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

PURPOSE: The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities. PROGRAM DESCRIPTION: The Client Engagement Specialist team is the front office, reception and scheduling team for The Jewish Board Outpatient Clinics and CCBHC programs. The team works closely with callers, referring agencies, and Jewish Board Clinic staff, therapists and psychiatric providers to ensure clients are getting care and services appropriate to their needs. The team is the main point of contact for existing clients and new clients receiving outpatient services at the Jewish Board, so an expertise in customer service is essential. Additionally, the team gathers sensitive information (e.g. PHI) as part of the front office, reception and scheduling process and appropriately responds to acute clinical/safety concerns that may be identified. POSITION OVERVIEW: The Client Engagement Specialist is responsible for answering, returning, & screening calls/requests, collecting and scanning documentation and co-pays as required, checking clients in/out as required, scheduling and confirming appointments made to the Jewish Board Main Reception Line (1-855-CLINIC-1) for outpatient Clinic and CCBHC programs and when clients call the clinic directly or visit the clinics in-person. Additionally, they will be responsible for scheduling appointments for existing clients assigned to these programs. The Client Engagement Specialist will ensure communication with clients is documented appropriately in the chart where necessary and/or make the clinic leadership aware of client needs where follow-up is needed by clinically trained program leadership, therapists or psychiatric providers KEY ESSENTIAL FUNCTIONS: Professionally and cordially manage all interactions with clients whether in-person at the clinics or over the phone. Notify appropriate parties of any/all next steps or follow-up needed or of call outcome to ensure all parties informed of service provided to client(s) Document service provided via info note in client chart where appropriate or required. Schedule new (e.g. psych eval, med. management, individual psychotherapy, etc…) appointment(s) or follow-up appointment(s). When scheduling appointments, the Client Engagement Specialist will: Confirm provider's recommendations for appointment and appointment format (e.g. telehealth versus in-person). Review appointment options in Avatar Scheduler Identify client's preferred form of communication (e.g. phone call, email, text….) Outreach client to schedule next appointment Confirm client's availability and session format (e.g. telehealth v in-person Provide client with the Jewish Board's Main Reception Line (1-855-CLINIC-1) number to contact if appointment needs to change. Enter data into scheduler Send client initial confirmation of next appointment via client's preferred form of communication Enter date of reminder sent into scheduler “notes” section Send Clinic Office Manager the daily list of daily appointments scheduled at the beginning of each day. Manage “virtual” clinic waiting rooms via format used by agency (e.g. zoom, Avatar nx) to: Communicate with clinic staff, therapists and psychiatric providers via Microsoft Teams, email, phone, text, zoom chat, etc… throughout shift to inform of: Appointment cancellations Appointment no shows Client Arrivals Appointment timeliness Emergencies Changes to schedules Client Engagement Specialist Shift Change Communicate with Clients to: Check-in for appointment Collect co-pay / documentation Keep them informed and/or answer questions re: Delays in start time Early arrival/actual appointment time Answer non-clinical/medical questions regarding clinic services or Jewish Board Services other than Clinic Services As needed, assist with returning voicemails for other virtual clinics and incoming calls Check in/check out in-person clients at clinics Perform data entry and handle routine office administrative tasks or program errands Other duties as assigned. REQUIREMENTS: BA in related healthcare field or minimum two years related work experience preferred Ability to work well with others and as part of a team Ability to work autonomously as needed in a hybrid (remote and in-person) work setting Experience working under pressure in a multi-tasking, fast paced environment Ability to communicate effectively and appropriately with clients, potential clients, colleagues, supervisors and other Jewish Board staff. Strong attention to detail and organizational skills Excellent interpersonal skills Significant experience with providing excellent customer service Bilingual preferred but not required Work Flex schedule with rotation that includes some evening and weekend hours COMPUTER SKILLS REQUIRED (List the computer skills needed): Use of an Electronic Health Record (EHR) Computer literacy in: Microsoft Office (Excel, Word, Outlook, PowerPoint) Zoom Microsoft Teams Netsmart/my Avatar Dayforce NFocus Avaya Tableau Dashboards Willingness to attend trainings to increase knowledge and learn said databases and programs VISUAL AND MANUAL DEXTERITY: Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Able to input data into the Electronic Health Record. Limited applications of manual dexterity and hand-eye coordination. WORK ENVIRONMENT / PHYSICAL EFFORT Physical Demands: Regularly required to speak clearly and hear the spoken word well. Regularly required to physically operate routine office equipment such as telephones, computers, etc. Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens. Work Environment: Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment. Hazards present are consistent with those common to an office, education, rehabilitation or health related environment.

The Claims Conference is looking for a full-time Web.Net Programmer to join the IT department in our New York office. The ideal candidate has strong analytic, technical, and communication skills, is highly observant, and is solution-driven. The candidate should have at least two years of experience in C#, .NET, and SQL. Note: this is a hybrid position with a minimum of two days in the office. The Conference on Jewish Material Claims Against Germany (Claims Conference), a nonprofit organization with offices in New York, Israel, Germany and Austria, secures material compensation for Holocaust survivors around the world. Founded in 1951 by representatives of 23 major international Jewish organizations, the Claims Conference negotiates for and disburses funds to individual survivors and organizations and seeks the return of Jewish property stolen during the Holocaust. As a result of negotiations with the Claims Conference since 1952, the German government has paid more than $95 billion in indemnification to individuals for suffering and losses resulting from persecution by the Nazis. For 2025, the Claims Conference will distribute approximately $530 million in compensation for survivors globally and $960 million for survivors welfare needs such as home care, medicine and food. You can read more about the Claims Conference

T itle: Customer Service Representative Duration: 8 months contract to hire Schedule: M-F 8-5 (onsite daily) Start: ASAP Pay Rate: $25-$28/hr Education: High School or Associate or Bachelor's degree preferred. Requirements: 2-4 years of customer service or order management experience, from the manufacturing/warehouse side of things Strong communication and problem-solving skills with a customer-focused attitude. Proficiency with Microsoft Office Suite and ERP/order-entry systems (e.g., SAP, NetSuite, Sage, or similar). Excellent organizational skills and high attention to detail. Ability to work collaboratively across departments in a fast-paced environment. "Nice to Have" Customer Service in Food or Ingredient Industry Bi-Lingual, Spanish Responsibilities Process customer orders accurately and efficiently through the ERP or order-entry system. Confirm pricing, product availability, and shipping details with customers. Track orders from entry to delivery, ensuring timely fulfillment and proactive communication. Respond promptly to customer inquiries regarding orders, shipments, and product information. Handle order changes, cancellations, and returns in coordination with Operations and Accounting. Serve as the primary point of contact for assigned customer accounts. Build and maintain strong relationships through responsive and professional communication. Work closely with the Sales team to support customer needs, special projects, and pricing updates. Manage complaints and issues with a sense of urgency, providing solutions that maintain customer satisfaction. Coordinate with Production, Warehouse, and Logistics teams to ensure accurate and on-time delivery. Collaborate with Accounting to resolve billing discrepancies or credit holds. Support Quality and R&D teams by relaying customer feedback or product performance issues. Assist Sales with quotes, order confirmations, and documentation as needed. Maintain accurate and organized customer records, pricing lists, and correspondence. Generate and distribute daily order reports and shipping schedules. Assist in maintaining up-to-date documentation of customer specifications, certificates, and compliance forms. #m3 Ref: #558-Scientific System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job DescriptionDescription:Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we've been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners. ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York. Benefits Include: Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement! Pay starts at $21.06 per hour; Monday - Friday; 37.5 hours per week Qualifications: A high school diploma or equivalent is required, along with a minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus. Responsibilities: Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service; Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services; Coordinate seamless program enrollment by connecting customers to ACAP's services and other community resources, ensuring a smooth transition for those seeking assistance; and Collect and manage data while maintaining accurate and up-to-date records. ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility. No phone calls, please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Requirements:

A Career at Little Flower Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, families, and people with developmental disabilities across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, residential treatment care, adoption services, medical and mental health services, and programs and services for individuals with developmental disabilities. A career with Little Flower can be rewarding in so many ways. We are looking for conscientious and caring people who are ready to commit to the work of strengthening families and supporting the well-being of children and adults with developmental disabilities. If you're looking for a career where you can truly make a difference, we hope you will consider joining our team. About the Role Care Coordination is a service model whereby all of an individual's caregivers communicate and interface so that the patient's needs are addressed in a comprehensive manner. This is done primarily through a "Care Coordinator" who oversees and provides access to all services an individual needs to assure that they receive everything necessary to stay healthy, out of the emergency room and out of the hospital. The Care Coordinator is responsible for the overall provision and coordination of services to their assigned caseload (caseloads will be determined by children's acuity level). The Care Coordinator guides program enrollees and their caregivers through the health care system by assisting with access, developing relationships with service providers, and tracking interventions and outcomes. Principle Responsibilities Obtains required enrollment consents from the individual or legal guardian Completes initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual's most appropriate level of care coordination. Responsible for the overall management of the patient's Individualized Plan of Care. Through the creation of an Individual Plan of Care the Care Coordinator is able to: Coordinate the enrollee's provision of services Support adherence to treatment recommendations Monitor and evaluate a patient's needs, including prevention, wellness, medical, behavioral health treatment, care transitions, and social and community services where appropriate. Meets documentation requirements in a timely and accurate manner by effectively utilizing designated Care Coordinator Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as needed Maintains required contact with participant and their families and conducts face-to-face support team and/or family meetings as required Functions as an advocate for clients within the agency and with external service providers Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences Effectively communicates and shares information with the individual and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences. Participates in care planning meetings/conferences as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services In the event of hospital admissions, actively engages in the discharge planning process ensuring that the patient has all recommended post discharge services in place prior to discharge Arranging appointments, transportation, and interpreter services when needed Accompany the child to appointments as needed Conducting follow-up activities to ensure appointments are kept. Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Coordinator position Other duties as assigned as the program is implemented and develops Special Qualifications Working knowledge of the provision of health care in a variety of settings. Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile (Med F), Developmentally Disabled (DD), Division of Juvenile Justice Computer Literacy (specifically Microsoft Word, Excel) Excellent telephone and interpersonal skills Ability to work directly with a diverse multidisciplinary team Willingness and ability to travel to assigned operational areas/facilities. Ability to be flexible with programmatic needs and changes Capable of effective clear direct communication with others (oral and written) Proven time management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records. Requirements Minimum Qualifications: Bachelors of Arts or Science with two years of relevant experience Preferred Qualifications: A Master's Degree with one year of relevant experience or Registered Nurse with two years of relevant experience Travel Requirements & Locations This position is located in Wading River with some travel throughout Long Island. A valid NYS Driver's License if using personal vehicle or agency vehicle to drive on agency business. *****Salary will commensurate with experience & skills Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.

Description Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we've been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners. ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York. Benefits Include: Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement! Pay starts at $21.06 per hour; Monday - Friday; 37.5 hours per week Qualifications: A high school diploma or equivalent is required, along with a minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus. Responsibilities: Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service; Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services; Coordinate seamless program enrollment by connecting customers to ACAP's services and other community resources, ensuring a smooth transition for those seeking assistance; and Collect and manage data while maintaining accurate and up-to-date records. ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility. No phone calls, please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Salary Description Starts at $21.06/hour

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. * Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. * Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused * May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Albany, New York): * To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. * Variable schedule with rotating weekends * Schedule is provided two to three weeks in advance Pay Information: * Starting rate $19.64/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): * High school diploma or equivalent is required * Customer service experience and effective verbal communication skills are required * A current, valid driver's license with a good driving record is required. * Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. * At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. * Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): * Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) * Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: * Medical, Dental, and Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting 15 days a year; based on type of job and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with up to 6% company match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. * Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. * Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused * May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Newburgh, New York): * To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. * Variable schedule with rotating weekends * Schedule is provided two to three weeks in advance Pay Information: * Starting rate $20.40/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): * High school diploma or equivalent required * Customer service experience and effective verbal communication skills are required * A current, valid driver's license with good driving record is required. * Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. * At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. * Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): * Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) * Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: * Medical, Dental, and Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting 15 days a year; based on type of job and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with up to 6% company match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Job Description Impact Collective is hiring a Customer Service Associate in New York, NY. The Quality Customer Service Associate is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients. Customer Service Associate Responsibilities: Work with the customer service team to complete tasks Handle tasks on assigned customer accounts Accurate data entry and paperwork regarding customer accounts Proofread documents to ensure accuracy Responsible for the accuracy of all entries for client services and sales. Assist in creating new training exercises Maintain positive, professional, public speaking, and analysis skills Comfort working with iOS, Microsoft, and mobile tablets Create an analysis report of team success rates. Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems Customer Service Associate Requirements and Key Skills: (The following are representative of the education, experience, knowledge, skills or ability required for this position) Ability to follow direction Team player Proficient in MS Office Outstanding public speaking and written communication skills Complete tasks accurately, efficiently and quickly Business Attire Required Leadership Skills Ability to Stand 4 hours in duration Good organizational skills and multitasking skills *Please submit your resume to apply for the Customer Service Associate Position. Candidates for the Customer Service Associate position should have flexible scheduling availability.

QUEENS SUPERVISED RELEASE PROGRAM ABOUT CJA The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. PROGRAM SUMMARY The Queens Supervised Release Program is the first program launched by the City of New York's Supervised Release Initiative in 2009 and is the model for which Supervised Release Programs have evolved citywide. CJA operates the QSRP in Queens Criminal Court seven days a week, during both the day and night court. The program serves individuals of all ages who are released at criminal court arraignments, who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. QSRP provides pretrial supervision and voluntary social service referrals to a wide array of community-based organizations which offer services including job training, employment, substance misuse treatment, and mental health counseling. Participants remain in the community and are monitored to ensure they attend all court appearances and avoid rearrest with the goal of successful reconnection to their community. POSITION SUMMARY Court Representatives are the first point of contact with CJA services. They coordinate release with court partners, orient newly released participants, and present program eligibility and obligations to both court stakeholders and participants. The Night Shift QSRP Court Representative role is based at Queens Criminal Court during evening and weekend arraignment hours (Wednesdays through Sunday, 5pm to 1am). This role serves as primary CJA contact during night arraignments and provides critical support to participants following a highly challenging period- immediately following arrest, detention and arraignment. This position works collaboratively within a multidisciplinary team of court representatives, court-based social workers, and acts as a vital link between the court and the CJA Case Management team. Success in this role requires the ability to perform effectively in a fast-paced, high-stakes environment, both independently and within a team structure. PRIMARY RESPONSIBILITIES Screen court calendars, court related documents and Office of Court Administration (OCA) databases to identify prospective clients, including high-risk/high needs participants, pending arraignment. Appear at night arraignments (including weekends and holidays) to provider Supervised release program information, eligibility criteria and obligations to courts, including responding to on-the-record questions regarding re-arrest and CJA pre-trial Release Assessments. Maintain strong professional relationships with night shift personnel including defense attorneys, prosecutors, judges, and court officers to maintain CJA credibility. Collect and organize all court documents needed for case records. Orient new participants immediately following arraignment ensuring they understand the conditions of their Supervised Release mandate, court conditions and responsibilities through a trauma-informed, culturally sensitive approach. Conduct comprehensive orientation intakes for newly released participants, flagging risk factors, immediate needs, and behavioral health concerns. Provide crisis support, as needed. Distributing metro-cards and/or cell phones to clients as needed and maintaining accurate documentation for these processes. Collaborate with CJA case management, Program Analyst, and daytime Court Representatives teams to ensure seamless transition and comprehensive participant information sharing. Ensure timely and accurate documentation in database case record and court tracking systems including entering participants demographics, contact information, court-imposed conditions, special circumstances, and next court proceeding information. Track program compliance for participants who have been rearrested, via case manager and provide verbal compliance updates to the courts at arraignment, as requested. Appear during subsequent court dates to provide compliance updates to the Court and collect information regarding any updated conditions or mandates imposed post-arraignment. Participate in regular team meetings, supervision and professional trainings identified by management Perform other related duties as assigned by Supervising Court Representatives and Senior Manager of Court Operations. QUALIFICATIONS Bachelor's degree, required. Minimum of 2 years' experience working withing the criminal legal system, direct service delivery or working with those impacted by the legal system. Current CJA employees with at least 2 years of experience as a Pretrial Associate or Court Services Coordinator are encouraged to apply Ability to obtain Office of Court Administration (OCA) Secure Pass for court access Strong understanding of the criminal legal system, including its structure, procedures, and NYS bail reform statutes, with the ability to explain those processes- such as bail proceedings, court appearance, orders of protection- to justice impacted individuals in a clear and accessible way. Knowledge of trauma informed principles and ability to support individuals in acute distress Experience working with individuals impacted by the legal system, unhoused or have behavioral health needs. Excellent communication skills with the strong ability to remain calm and professional under pressure. Detail oriented, thorough and accurate in completion of all documentation Computer proficiency in entering participant's information into databases with the ability to quickly adapt to changing technology Ability to effectively navigate and use Microsoft Teams and Microsoft Outlook. Proficient in the use of video technology to virtually appear in court as needed Bilingual applicants (fluency in Spanish/English) encouraged to apply Please note: Must be available to work during the night shift (5pm to 1am) including holidays as the program operates 7 days per week, 365 days a year. SALARY: $67,166 + night differential pay SHIFT: Wed- Sunday (Monday and Tuesday off) 5PM to 1AM Note: This role is 100% in person *Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply. CJA VALUES Each employee at CJA is guided by these values in our work: Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention. Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention. BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks' vacation, paid holidays, and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. Note: Only those candidates being considered will be contacted. CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations The New York City Criminal Justice Agency is an Equal Opportunity Employer CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Job Title: Bilingual Night Court Representative CASES is a New York City agency at the forefront of the intersection between behavioral health and the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. The CASES Court services department services court mandates or endorsed programming at all points in the criminal legal process. CASES operates, alternative to detention (ATD) and alternative to incarceration (ATI) community-based programs that are facilitated by the NYS Office of Court Administration (OCA) judiciary. CASES interfaces with multiple stakeholders to support these ATD and ATI program options for thousands of defendants in multiple boroughs. Specifically, the Arraignment team screens approximately 10,000 defendants a year for ATD and ATI programs, Supervised Release and new START. Additionally, the ATI intake assessment team screens 500 amount per year to divert people into 3 (three) CASES community-based programs, Reframing Opportunity Alternatives and Resilience (ROAR), Nathaniel Community Success (NCS) and Nathaniel Assertive Community Treatment (NACT). All Court services teams are dedicated to the CASES mission and facilitating release and positive court outcomes. Shift Hours: This position is full-time Thursday - Monday from 5:00 PM - 1:00 AM Salary: The salary range for this role is $60,000 - $65,000. Location Address: 100 Centre Street, New York, NY 10013. Our office is easily accessible by public transportation. Workplace Flexibility: On-site - This role is 100% in-office/in person. What You Will Be Doing: Develop and maintain excellent professional relationships with judges, prosecutors, defense counsel, and other court partners to facilitate program admissions and maintain CASES' credibility in the Manhattan Criminal and Supreme Courts. Determine a person's legal eligibility for Supervised Release with the review of arrest case information, RAP sheet, and attorney recommendations, ensuring admitted participants receive the appropriate supervision level when admission is ordered by the judge. Conduct screenings and assessment interviews to explain Supervised Release, administer screening tools, and formulate immediate recommendations for supervision and case management services. Ensure participants understand the conditions of their pretrial supervision release and the expectations about participation in Supervised Release. Achieve monthly intake targets and perform to quality pretrial standards. Accompany participants to court appearances and advocate to judges verbally for participants to maintain continuity in Supervised Release. Effectively manage crises to ensure participant safety and well-being. Ensure timely, complete, and accurate documentation in the case record database including collecting and tracking participant demographics, intake, re-arrest cases, and warrants. Facilitate effective collaboration with Supervised Release staff delivering services in the borough-based offices to ensure the court receives accurate information and participants satisfy conditions of supervision. Provide timely and accurate notification to the court about participant non-compliance (when participants are missing/absconded, fail to report, and are rearrested). Provide culturally competent and anti-racist services in the court 1) in accordance with CASES' policies and the delivery of excellent court services to address the needs of youth and young adults, adults, and individuals with behavioral health needs and 2) that are responsive to the race, ethnicity, sexuality, gender, and criminal legal history of program participants. Participate in supervision, case review and staff meetings, and in-service trainings to develop clinical, motivational interviewing, trauma-informed, and legal system competence. Work a regular and obscure schedule and adhere to schedule changes to ensure Supervised Release consistently maintains coverage for all court shifts; perform other related duties as assigned by supervisors and senior staff. What We Are Looking For: Bachelor's degree or at least 4 years of relevant work experience. Ability to function effectively in a high-paced, high-stakes environment and work independently. Ability to work effectively with diverse participants and staff; bilingual candidates preferred. Highly articulate, resourceful, and professional - able to stand up in court and present detailed information. Proven ability to function effectively in a high paced and stressful environment. Ability to work effectively with a diverse group of participants and staff. Interest in, and sensitivity to, issues facing justice-involved individuals. Ability to quickly gather and evaluate the accuracy of information and use good judgement within time constraints and high-volume courtrooms. Excellent public speaking skills. Ability to formulate persuasive arguments for eligible defendants to be placed in CASES programs. Excellent analytical and written skills. Ability to work autonomously. Preferred Skills: Ability to mentor and provide concrete, constructive feedback to others, management experience. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. This position is full-time Thursday - Monday from 5:00 PM - 1:00 AM 35 hours per week

Outreach Development Corporation Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training and tools to build healthy lives . Our mission is to inspire individuals and families to achieve a life of unlimited potential. For more information, please visit ************** Position: Community Support Specialist The community support specialist is responsible for coordinating care and participating in discharge planning. Duties include addressing case management needs of adolescent clients and their families including access to employment, education, entitlements, medical and psychiatric services, housing, socialization, and other supports. General Job Scope Provides assessment and referral to needed services which will support treatment goals and prevent untimely discharge from treatment. Provides clinical intervention, addressing barriers to obtaining needed services. Advocates on behalf of clients to obtain needed services. Coordinates case management of clients with requirements of juvenile justice, foster care, probation, or other mandating agencies. Provides home visits to assist in assessment and engagement in treatment, and to identify barriers to family self-sufficiency. Conducts outreach, develops working linkages and coordinates with other service providers to assist with client needs. Attends and participates in staff, service provider and community meetings, where appropriate. Completes all needed documentation of services and contacts in a timely manner. Maintains communication and teamwork with clinical staff to integrate and enhance clinical services. Conducts toxicology tests, as needed. Liaison to district school providing a seamless transition and support after residential treatment. Exercise due diligence in the delivery of quality care in line with agency Medicaid Compliance Plan and systems of accountability. Insure communication through the compliance officer and/or the supervisory structure of any violation of non-compliance with the agency's Medicaid compliance plan and personnel policy and procedure. Community management of therapeutic milieu. Group, family and individual counseling Discharge planning Treatment planning, progress notes, probation reports and other related documentation. Qualifications CASAC-T, CASAC, LMSW or LMHC preferred. Experience working with adolescents and their families. Experience working in residential treatment preferred. Experience in marketing a plus. Bilingual Spanish preferred. Commitment to providing quality services and outcome driven performance measures. Ability to work effectively in collaboration with diverse groups of people. Experience with AVATAR electronic health records a plus. Position Status This is a full-time non-exempt position. Monday 1PM-9PM Tuesday 9-5PM Wednesday 1-9PM Thursday 9-5PM Friday 10-6PM 1 Saturday a month with a take back day that week. Work Environment This job operates in a professional office environment and outside in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to travel among assigned sites and locations as needed. The intent of this is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Outreach is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Outreach.

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Visitor Services department is seeking part-time Guest Services Representatives to provide outstanding services to visitors, representing the Museum to the public through direct interaction and communication with Museum visitors and members. Applicants should be reliable, committed to the success of their team and demonstrate the ability to thrive in a dynamic and busy environment. Responsibilities include, but are not limited to: * Greet members and visitors and check for timed-entry reservations upon their arrival. For visitors transacting onsite, process reservations and sell pay-as-you-wish admission to regional visitors following all outlined protocols and process combination tickets to the available special exhibitions, and theaters when operable. * Process vouchers and passes in Tessitura. Process all member transactions. Identify upsell opportunities and process new and renewing members in the Tessitura ticketing system. Track new membership sales and complete appropriate forms and CSI's in Tessitura for back-of-house reporting and customer resolution. Encourage current members who contribute to increase and upgrade their annual gift. Update member contact information in Tessitura as appropriate. * Provide general information about special exhibitions and scan tickets and sell upgrade tickets at all special exhibition entrances. * Facilitate the operation of LeFrak Theater, including providing direction on seating and the distributing and sanitizing of 3D glasses. * Greet Museum visitors at the Planetarium Space Show, scan tickets, operate the Planetarium elevators, facilitate visitor entry into the Planetarium from the preshow area and usher visitors inside the theater. Facilitate the Planetarium show operation from start to finish by managing the space show console. * Adjust school/tour group orders and enter or update reservations. * Greet and facilitate the safe entry of school and tour groups. Collect school group lunches in the school reception area and transport to the student lunchroom area. Coordinate the lunchroom area and facilitate seating of groups and distribution of lunches. * Operate the Museum's coatroom(s), which includes hanging coats and hats, storing small bags and running the point-of-sale system. The expected salary for the Guest Services Representative is $20/hour. This position is overtime-eligible. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

Department: Administrative Services Reports to: Administrative & Purchasing Services Manager __________________________________________________________________________________________________ Principal Objective: Coordinates office services and performs office support duties; acts as liaison for related issues for assigned facilities; promotes Graham's mission, vision and customer service philosophy. Responsibilities: Contracts Management & Vendor Services Responsible for maintaining a spreadsheet of all contracts, agreements and memoranda of understanding related to the vendor services. Promptly informs managers and COO of expiring contracts; maintains file of all contracts, agreements and MOUs. Liaise with vendors and service providers through email and telephone Coordinate site visits of service providers & vendors with Operation Managers and company Keeps all parties apprised of any delays in receipt of purchased items; alerts of back-orders to determine alternative course of action. Clerical Duties: Function as an administrative assistant responsible for clerical components including but not limited to typing of correspondence such as memos, copying and distributing of information, organizing office records and paper flow. Maintain filing and record keeping system to be able to store and retrieve data and information as required. Distribute departmental office supply orders. Photocopy high-volume copy jobs. Orders supplies and performs any day to day activities that are critical to effective department functioning. Share orders on SpiceWorks with appropriate staff member/ unit Maintains files of original document for facility and vehicle contracts, warranties and guarantees, Provides back up coverage for the Executive Suite when necessary Interoffice and External Mail Services Weigh and apply postage and arrange for any special handling (e.g., Certified Mail) for all outgoing mail. Assist other departments with preparation of outgoing mail. Coordinate commercial messenger service. Sort, process and distribute mail and incoming mail from Graham-Windham sites. Conference Room Booking & Guests Services: Timely management of conference room accommodations in the One Pierrepont Office (includes reservation, audio-visual equipment, food service supplies) Screens incoming calls, takes phone messages. Greets and directs guests to the proper areas of service. Add guests to iVistor Provide access to iVistor for new approved staff set up and take down conference rooms for meetings 5. Invoice & Billing: Timely reconciliation of invoices for submission to the fiscal department for payment. Use MIP to verify payment for invoices submitted to Fiscal Reconcile and distribute FedEx Airbills to Directors for their staff and clients Conduct meter reads for all of the agency copiers Prepares check requests for COO signature of all facility invoices Keep track of inventory purchased through AmEx Reconcile the monthly AmEx invoice (Campus and City based programs) Vehicle, Fire Safety and ERT In coordination with Operations Managers, maintains accurate tickler system for vehicle, fire safety inspections and ERT drills Distributes vehicle registrations, gas cards, AAA cards, etc. to program staff Updates MVR Listing for all agency drivers Input approved staff into agency gas card listing Distribute XYZ travel vouchers to Directors for their staff and clients Reconciliation of the EZ Pass Z accounts Risk Management: Assures that invoice and billing procedures are in compliance with agency standards Member of 1PP ERT Position Qualifications: High School diploma/ GED required. Minimum 2 years office manager or administrative experience. Ability to perform bending, lifting, prolonged sitting/standing. Ability to lift a minimum of 25lbs. Competencies & Character Traits: Proven ability to plan and deliver high quality work within deadlines Proven ability to successfully manage several projects simultaneously in fast-paced work environment Proven ability to work collaboratively and effectively on a team with peers and across programs Disclaimer: Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position EOE

Seeking enthusiastic responsible part-time staff to help provide a safe, supervised play environment for the children of the YMCA members and guests while parents or guardians are on the premises. Children range from 1 year to 10 years old. They will help to provide a quality experience to children and parents through our YMCA core values: honesty, respect, responsibility, and caring. Must be able to work weekends. ARE YOU A GOOD FIT? You thrive on working in a collaborative environment Love working with all kids from diverse backgrounds Are very adaptable Have high ownership and strong work ethic Are a great problem solver who can think on your feet Truly enjoy being of service to people Enjoy being part of a team that cares about one another as people and enjoys working together Want to know that the work you do contributes to building a better, stronger community for all ESSENTIAL FUNCTIONS: Supervises a group of children while leading and participating in program activities that are culturally relevant, developmentally appropriate, and consistent with YMCA values. Models relationship-building skills in all interactions. Maintains regular, clear, and concise communication within the area of responsibility. Maintains group control at all times and handles all situations sensitively and with a positive attitude. Ensures the safety and cleanliness of the program environment. Serves as a positive role model and maintains positive relationships with parents, children, and staff. Attends all staff meetings and required training. Follows YMCA policies and procedures, including those related to dress code, medical and disciplinary situations, child abuse prevention, and emergencies. Other duties and responsibilities assigned by the supervisor. QUALIFICATIONS: * Must be at least 18 years old. * Relate well to children with a warm, friendly, and open personality. * Multi-task-oriented and effective communication skills. * Previous childcare experience preferred. * Must be professional, courteous, and friendly. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Fluency in a second language desired (with a $1.00 increase in starting wage!) * Must possess or attain CPR/AED Certifications within 30 days of hire. BENEFITS: Full-time and part-time employees are supported with the following benefits and perks: * Flexible scheduling around school and extracurricular activities * Health Care/Dental Care (Full time) * Free Household YMCA Membership * YMCA Retirement Fund * YMCA Program and Merchandise discounts * Employee Referral Bonus Program * Paid Sick Leave * Paid vacation

Make an impact: A Sports Engagement Representative is a professional focused on building and fostering relationships with athletes, families, and other stakeholders within the local community. They act as a liaison, communicator, and advocate, working to enhance engagement and create positive experiences for everyone involved. Learn, Grow and Serve: Were committed to growing the capabilities of our people. We are devoted to a community where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. We are on a mission to create positive community change through relationships by empowering the mind, body and spirit of ALL! Above all else, we are on a relentless quest to make our community stronger. This position is for you, if you can: Serve as the staff representative for rentals and youth programs (practices/games) at the Skagit Valley Family YMCA (SVFY) - Bakerview Sport Center facility. Ensure a welcoming environment by providing greeting all participants, staff, residents, vendors, and guests. Responsible for building and maintaining relationships with existing and potential customers. Assist in refereeing various SVFY youth sports. Support cleaning of the facility. This includes bathrooms and all areas inside/outside the building. Learn and adhere to SVFY rules, policies, and procedures. Maintain any and all equipment provided by SVFY. Report any incidents to the SVFY Youth Sports Director or the Program Coordinator. Perform all other duties as assigned. You've got this, if you: * Must be a minimum age of 18. * High school diploma/GED preferred * Understand fundamentals of sport. * Be able to demonstrate positive and healthy aspects of sport and sport conduct. * Possess the ability to build good rapport with all patrons. * Must be able to use sound judgment * Conduct self in a friendly, courteous, and professional manner at all times. BENEFITS From Day 1: * Free YMCA household membership * 403(b) Saving Account enrollment; * 8 paid federal holidays a year (full-time benefited employees to be eligible) * Sick time * Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium. Your other benefits will be (waiting period applies): * Vacation Day (accrual begins from day-1, eligible to use after 90-days) * 3 paid personal holidays * Medical, vision, and dental insurance (full-time benefited employees to be eligible) * 403 (b) Retirement Employer Match (after 2 years with 1,000 hours) * Life insurance, and more! (full-time benefited employees to be eligible)