Customer Success Manager jobs at LifeWorks

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. Please visit Fractal | Intelligence for Imagination for more information about Fractal Location: Boston, MA (Onsite 3-4 days per week at client office) Key Responsibilities: U.S. Client Relationships shaping and sustenance. Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow. Draw implications to account strategy, basis clients' ongoing divisional shifts. Ensure the U.S. stakeholders understand Fractal India ecosystem, regardless of active engagements or not. Track impact of past solutions delivered, to uncover gaps and expectation shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India and Fractal capabilities leadership, to shape AI solutions entailing services, accelerators and/or products. Harness Fractal's AI Research group to advance client's roadmaps and stretch aspirations. Commercial structuring: In line with Fractal's objectives to shift towards outputs-based and subscriptions-types pricing, in collaboration with Fractal Finance and Capabilities leadership. Influence U.S. client procurement-related stakeholders with advanced commercial structures, entailing TCO, usage value and adoption factors. Internal remote collaboration with the Fractal India ecosystem Collaborate with internal India teams, including Consulting and Delivery teams, to develop winning proposals and ensure POCs and pilot-phase execution success. Ensure pilots and/or POCs reach success in terms of long-term production solutions, with upgradation roadmaps. Tie with the long-term subscription-revenue objectives. Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences. Technical Kkills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks) Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Qualifications: 10-18 years of relevant experience in customer success, account management or presales in Consulting Services, encompassing Analytics offerings (BI, AI ML, Gen AI, Cloud Tech). Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships and execute pre-sales activities. Willingness to work in a siloed manner, i.e., alone at client site with a geographically distributed team (EU, India) structure in a fairly challenging environment. Strong understanding of business processes and the ability to derive insights from various data sources. Excellent communication and interpersonal skills, with an emphasis on relationship building with Director & VP-level clients. Ability to work collaboratively with teams across different functional areas. Travel: Possibly every month across U.S. client offices Pay: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: up to $200,000 base. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sales Manager - Transportation & Logistics Adecco Client Opportunity Our client is expanding their transportation division and is seeking an experienced Sales Manager with a strong background in LTL and FTL services. This role will be responsible for developing the commercial strategy, building a sales team, and driving revenue growth within the NY and NJ market. Position Overview The Sales Manager will establish the foundation for a new sales function focused on transportation services. This includes designing sales processes, defining market direction, building new customer relationships, and developing scalable commercial solutions. The ideal candidate has previous experience building a transportation sales organization and leading high-performance teams. Key Responsibilities Build a commercial strategy for transportation services including pricing, market segmentation, and target accounts Lead recruiting efforts for the sales team and provide ongoing coaching and development Establish repeatable sales processes and customer engagement workflows Develop relationships with shippers and secure new transportation business across LTL and FTL Lead contract negotiations focused on profitable growth Collaborate closely with operations to ensure smooth service execution Evaluate industry pricing trends and market activity to refine commercial strategies Create reporting tools, KPIs, and performance dashboards for sales metrics Ensure compliance with transportation regulations and internal commercial guidelines Required Experience Experience building or scaling a transportation sales function Proven ability to recruit, train, and manage sales professionals Strong background negotiating transportation agreements with shippers Able to balance strategic planning with active sales execution Skilled in CRM platforms, sales workflow management, and TMS tools Qualifications Bachelor's degree in Business, Logistics, Supply Chain, or related area (MBA a plus) 7+ years selling transportation services (LTL and FTL required) 3+ years in a sales leadership role Demonstrated success achieving revenue targets and developing new business Solid understanding of pricing models, freight networks, and industry regulations This position will have direct impact on shaping the transportation sales direction, establishing processes, and driving long-term commercial success. It offers substantial ownership and the opportunity to build something from the ground up.

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. About the Role: As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics. You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues. You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients. You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users. Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership. You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals. As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation. You are excited to join the fast-moving Suki team, and committed to excellence! Responsibilities and expectations include but are not limited to: Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues. Revenue Ownership: We believe in a true ownership model. You will be focused on expanding revenue within our existing customer base, overseeing competitive renewals, upsells and cross-sells, and driving commercial strategy in collaboration. You will own and forecast renewal and expansion revenue metrics, delivering against quarterly and annual targets. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. High-Accountability: You can be counted on to consistently deliver high-quality work. User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service. Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes. Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users. Flexibility: You will need to work flexible hours based upon client's and providers' schedules in different time zones across the US. Travel: You are willing to travel extensively (up to 50% on average, as needed) across the US to deploy our products. Prior consulting experience is preferred and is considered a plus. Requirements:* 8+ years of enterprise customer facing experience within healthcare SaaS Exceptional communication, presentation, and conflict resolution skills Ability to think critically, prioritize effectively and communicate expediently Strong project management skills Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations. Experience managing large, multi-stakeholder programs Creative problem solving skills Strong understanding of medical documentation and clinical workflows Proficient in Microsoft Office, Google Suite and Microsoft office *Not sure if you meet all of the qualifications? We don't expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé. This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office. Tell me more about Suki On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We're backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped given her a sense of balance. Impact: You'll make an impact from day one. You'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $150,000 - $180,000 OTE in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data. #LI-remote

About Us: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions. The AI Customer Success Manager (CSM) role at Liberate is responsible for driving long-term customer success and revenue growth by managing relationships with enterprise customers, primarily within the insurance industry. This role is critical in ensuring our customers maximize the value of our AI-powered voice automation solutions while supporting successful renewals and identifying opportunities for expansion and deeper product adoption. The ideal candidate will have experience designing and executing post-implementation customer journeys, running renewal and expansion conversations, and conducting value-focused Executive Business Reviews (EBRs). Additionally, they will be comfortable with technical onboarding, and should be excited about prompt engineering and learning best practices in large language model (LLM) technologies. *Location: Boston or San Francisco (Berkeley) hybrid role (2 day/week in-office) Key Responsibilities: Customer Success & Account Management Own and manage strong relationships with key enterprise customers, primarily in the insurance vertical. Act as the trusted advisor to customers, ensuring they achieve measurable success with Liberate's AI solutions. Design and optimize the post-implementation customer journey, ensuring smooth transitions from onboarding to long-term adoption. Proactively monitor customer health metrics to identify risks and prevent churn. Lead Executive Business Reviews (EBRs) to reinforce business value, drive adoption, and align on future opportunities. Collaborate closely with Sales, Solutions Engineering, and Product teams to ensure seamless customer experiences and product fit. Renewals, Expansion & Revenue Growth Own renewal strategy and value conversations, ensuring customers recognize and realize the full value of our solutions. Identify expansion opportunities (upsell, cross-sell) and partner with Sales to drive additional revenue. Develop strategies to increase customer lifetime value (CLV) and influence future product adoption. Technical Enablement & AI Prompt Writing Learn to technically onboard customers, ensuring a smooth implementation of Liberate's voice AI platform. Write and optimize AI prompts that power customer-specific workflows and improve automation accuracy. Work with the Product and Engineering teams to refine AI-driven experiences based on customer needs and feedback. Qualifications: Must have 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred). Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment. Bachelor's degree in a relevant field (e.g. business, marketing, etc.) Experience owning post-implementation success strategies, including renewals, EBRs, and expansion planning. Comfort with technical onboarding and a willingness to learn how to write AI prompts to support customer workflows. Strong communication and relationship-building skills, with the ability to engage at both the operational and executive levels. Analytical mindset with the ability to interpret customer data and feedback to drive engagement and retention. Ability to work cross-functionally and manage multiple customer relationships in a fast-paced, evolving environment. Nice to have Strong understanding of the insurance industry and experience working with insurance customers. Benefits: Competitive salary with equity options Flexible PTO 401(k) plan Comprehensive health, dental, and vision insurance Flexible work environment with remote work options Collaborative and innovative company culture

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions. This role will support all segments of PointClickCare, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Meet our Marketing TeamKey Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in our online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare's customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.) Innovate and implement ideas to grow all market segment online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc. Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Up to 25% travel for marketing team meetings and events Skills & Qualifications: 5+ years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community and Customer Advocacy Program Management with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Skills & Experience: Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact ****************************** should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: ****************************** PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Who We Are gh SMART is a premier leadership advisory firm known for its data-driven approach to solving critical business decisions for CEOs, boards, and investors. We serve as trusted advisors on their most important people and talent priorities. As we introduce our new gh SMART Leadership Intelligence Platform, a suite of SaaS applications designed to enhance client interactions, we are seeking a dynamic Customer Success Manager to lead this transformation. Our culture is entrepreneurial and collaborative, with a strong focus on innovation and client success. Our team is made up of over 175 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day. What you'll do The Customer Success Manager (CSM) will oversee the deployment and integration of our new Leadership Intelligence Platform at our largest clients. Acting as a liaison between clients and the internal product development team, the CSM will also provide essential insights and feedback to facilitate continuous improvement of the platform. This role is critical for driving client success and satisfaction, thereby enhancing gh SMART's reputation and strengthening client relationships. You will ensure that clients derive maximum value from the platform, contributing to the firm's long-term success and growth.Responsibilities 1. Client Adoption & Satisfaction Ensure the successful adoption of the Leadership Intelligence Platform at our major clients. Guide client and internal teams transitioning to the new leadership SAAS platform via demos, workshops, etc. Collaborate with clients' technical teams to address integration challenges, providing ongoing support and training. Monitor and report on platform performance and usage at clients, using data-driven insights to recommend improvements. Achieve a customer satisfaction score of 90% or higher from key clients. 2. Stakeholder Relations Build and maintain strong relationships with key stakeholders at client organizations, acting as the primary point of contact for platform-related inquiries. Conduct regular check-ins and reviews with clients to ensure satisfaction and address concerns. Develop and implement strategies to enhance client engagement and retention. Achieve a client retention rate of 95% or higher within the first year. Develop strong relationships with gh SMART Client Managers (CMs) and Associate Client Managers (ACMs) for effective collaboration. Engage with gh SMART consultants to understand their roles and contributions to client success. 3. Operations and Efficiencies Gather and analyze client feedback to identify areas for platform improvement. Collaborate with the CPO and development team to prioritize and implement enhancements based on client needs. Ensure effective documentation and communication of feedback to relevant teams. You Bring Excellent communication and relationship-building skills. 5+ years of experience in customer success, account management, or related roles, preferably within a SaaS or technology environment. Bachelor's Degree. Business or STEM related degree preferred. Proven experience in customer success, client management, or a related field, preferably within a SaaS environment. Technical acumen, with experience in API integrations and technical support. Ability to analyze data and a results-oriented mindset with a focus on delivering high-impact, actionable insights. Entrepreneurial mindset with a focus on innovation and client success. Demonstrated ability to own, manage and complete projects with high quality results. Collaborative team player who partners with senior leadership and cross-functional teams. Commitment to integrity, ethical data use, and confidentiality. Why join gh SMART? Opportunity to become the best. Our clients are the best of the best, so we have to be too. You'll learn and grow as part of a team of exceptional people, working in an environment of generosity and gratitude.Freedom to choose. Our firm is different, you'll have the freedom and flexibility to chart your own career path within a firm full of opportunities. Plus, there is zero commute time - our team all work from their home offices.Do meaningful work. Our clients are leading world impact, and you will influence that daily.Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world. Compensation Certain US jurisdictions require gh SMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $120,000 - $135,000. In addition, we offer an annual discretionary performance bonus. We are ranked #1 or #2 in 10 Consulting categories by Vault. See what others think about working at gh SMART on Glassdoor. Please be advised that all emails will originate from **************** domain; any other domains are fraudulent, should be ignored, and deleted. gh SMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. As an Enterprise Customer Success Manager, your primary focus will be on driving growth and securing renewals within Muck Rack's enterprise customer segment. You should be excited about working in a fast-paced environment with our largest customers. You'll be a great fit for this role if you are motivated by helping customers and driving revenue. What you'll do: Serve as the primary contact for enterprise brands & agencies to retain and grow a book of business ranging from $1.7 - $2.0 million in customer contract value Meet with customers both virtually and in-person to provide product expertise, share industry best practices and strategic recommendations, and lead account walkthroughs to highlight usage wins and identify opportunities Consistently achieve revenue goals and meet activity requirements Oversee the customer lifecycle from post-sale to renewal to ensure the customer is deriving value at every stage Manage customer feedback and deliver insights to internal stakeholders that will influence our product roadmap Negotiate contracts to ensure long-lasting and growing relationships with our customers Immerse yourself in the public relations industry and build a strong network of communications professionals How success will be measured in this role: Customer Health (SuccessScores) Quarterly Net and Gross revenue goals Customer Success KPIs If the details below describe you, you could be a great fit for this role: 5+ years in Customer Success or Account Management within a B2B SaaS environment of similar or greater size and ARR to Muck Rack, with a proven track record of meeting and exceeding revenue goals Expertise in overseeing the entire customer lifecycle; adept at handling complex renewal cycles and driving expansion within enterprise accounts True consultative selling experience, with a proven track record of developing tailored solutions to meet client needs Background in contract management and negotiation Demonstrated executive presence and strategic acumen in customer engagement, including the effective use of multi-threading and relationship-building techniques Precise and confident communication skills with an ability to address concerns and provide solutions that de-escalate potential conflicts Ability to leverage data, including usage and adoption, for strategic decision making Flexibility to adapt to changing priorities and new challenges in a dynamic work environment Strong decision-making abilities to prioritize customer needs based on urgency and importance Interview Overview Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. 30 min interview with a member of our Talent Team A 1 hour zoom interview with the hiring manager Skills assessment (2 hours max) Peer interviews with several team members Final call(s) with executive team member(s) Salary In the US, the base salary for this role is between $85,000 and $95,000 with on target earnings of $110,000-120,000+. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.Why Muck Rack? Remote Work, Forever Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Health & Wellness Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 100% premium coverage for individuals on high-deductible plans 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Learning and Development Transparent pathways for internal mobility and promotion Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O'Reilly 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture Commitment to equity and valuing diverse perspectives Agile, founder-led company focused on collaboration and innovation Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack's HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com' email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to ******************.

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: This role is for a Customer Success Manager for the Commercial market. You will be responsible for managing and expanding relationships with customers, including agriculture, insurance, and energy verticals . You will help customers maximize the value of Planet's imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows. The ideal candidate will have experience working in customer success with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet's commercial initiatives. Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client's investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit. This is a full-time, remote position based in the United States. If located near one of our offices, you are expected to work from that office 3 days per week. Impact You'll Own: Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet's products. Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells. Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows. Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback. Work closely with sales, product, and marketing teams to support customer needs, case studies, and events. Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success. What You Bring: 6+ years of experience in Customer Success, account management or similar Bachelor's degree in a related field Advanced working knowledge of remote sensing, GIS or geospatial imagery products Advanced technical background, experience with remote sensing platforms and solutions Ability to successfully communicate and coordinate with international customers & sales teams Solid problem solving skills, proactive work style and ability to work independently Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs Experience in earth observation and related fields Excellent verbal and written communication skills in English, the language of the company Ability to travel approximately 10% of the year domestically or internationally What Makes You Stand Out: 2+ years of technical experience working in GIS or remote sensing Commercial vertical specific experience (e.g. agriculture, energy) CSM experience with quantifying value of deliverables for customers #LI-REMOTE Application Deadline: March 1, 2026 at 11:59PM PST Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range$114,000-$142,480 USDSan Francisco Salary Range$121,840-$152,320 USDUS National Salary Range$105,040-$131,280 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

About InvoiceCloud: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Position Overview: We are seeking an experienced Customer Success Manager (CSM) to join our Insurance Vertical to build a strong relationship with a select group of clients (carriers). You will be the advocate for your clients. Your success is your client's success. As their CSM you will be responsible for managing the day-to-day and ensuring your clients are realizing the highest value from our platform. Your goal is to create relationships that result in your ability to implement programs that drive retention, increase payment adoption, grow revenue, and expand the client's awareness and utilization of Invoice Cloud's full suite of services. Your insurance experience is a huge part of being able to relate to your portfolio. Areas of Responsibility: As an Invoice Cloud Customer Success Manager, you will be focused on three key areas, retention, growth and advocacy. Driving deep engagement to build lasting relationships with your clients is the key to achieving success across these three focus areas. A qualified CSM will excel in: Building “trusted” relationships with your clients and delight them at every turn Understand the key client health indicators and take necessary steps to minimize any potential churn Fully understand their clients (and contacts) and identify what is needed to retain and grow them Develop a deep understand the Invoice Cloud solutions to have discussions with their clients regarding current products and services Strong understanding of the insurance space and ability share best practices with clients Work with clients to implement programs that drive higher payment adoption Be well versed on all Invoice Cloud products to up-sell services and generate customer success qualified leads that result in new revenue Have a high-level understanding of how the technology for assigned clients works. This allows you to understand issues, describe them and formulate a potential resolution with the supporting Invoice Cloud departments Develop trusted relationships with your portfolio that leads to customer references Knowledge of core insurance software systems is a huge plus How you'll be measured Retention rate - By client count and revenue Revenue growth: IC will use the current year's growth plan to compare forecast versus actual and measure CSM impact. Adoption growth: CSMs will use IC reports to determine changes in adoption for items like Autopay, paperless, etc., Add-on Services: To promote new products and generate customer success qualified leads that are passed to sales. References: Increasing the number of clients that agree to serve as a reference or participate in a case study. NPS Scores and Customer Success Manager satisfaction scores Travel Periodic travel to key accounts for meetings or attending conferences as required. Key Skills Strong relationship management experience with proven track record of driving retention and growth, while delighting the client both in person and over phone/Teams Experience with electronic billing products and services, such as payment processing, merchant services or electronic payments a huge plus. Customer driven, results oriented, efficient, and willing to go the extra mile. Outstanding verbal, written, presentation and interpersonal skills are required Self-starter with a demonstrated ability to achieve results Excellent time management, organizational and planning skills Experience using standard MS Office tools and Salesforce Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$80,000-$95,000 USD InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact *********************. Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. As a Mid-Market Customer Success Manager, you will be focused on driving growth and securing renewals within Muck Rack's mid-market customer segment. You should be excited about working in a fast-paced environment with a diverse range of agency and brand accounts. You'll be a great fit for this role if you are motivated by helping customers and driving revenue. What you'll do: Serve as a primary contact for a portion of Muck Rack's mid-market segment, managing a book of business ranging from $1.7 to $2 million in annual contract value with a focus on retention, expansion, and upsells Consistently achieve revenue goals and meet activity requirements Meet with customers both virtually and in-person to provide product expertise, share industry best practices and strategic recommendations, and lead account walkthroughs to highlight usage wins and identify opportunities Oversee the customer lifecycle from post-sale to renewal to ensure the customer is deriving value at every stage Manage customer feedback and deliver insights to internal stakeholders that will influence our product roadmap Source new contacts as our original decision makers change within a company and communicate our value proposition Negotiate contracts to ensure long-lasting and growing relationships with our customers Immerse yourself in the public relations industry and build a strong network of communications professionals How success will be measured in this role: Quarterly Net and Gross revenue goals Customer Health (SuccessScores) Customer Success KPIs If the details below describe you, you could be a great fit for this role: 1-3 years in Customer Success or Account Management within a B2B SaaS environment, with a proven track record of meeting and exceeding revenue goals Expertise in overseeing the entire customer lifecycle; adept at handling complex renewal cycles and driving expansion within mid-market accounts Background in contract management and negotiation Demonstrated executive presence and strategic acumen in customer engagement, including the effective use of multi-threading and relationship-building techniques Precise and confident communication skills with an ability to address concerns and provide solutions that de-escalate potential conflicts Ability to leverage data, including usage and adoption, for strategic decision making Flexibility to adapt to changing priorities and new challenges in a dynamic work environment Strong decision-making abilities to prioritize customer needs based on urgency and importance Experience or strong interest in PR or journalism or an understanding of these industries is helpful Interview Overview Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. 30 min interview with a member of our Talent Team A 1 hour zoom interview with the hiring manager Skills assessment (2 hours max) Peer interviews with several team members Final call(s) with executive team member(s) Salary The base salary for this role is $70,000, with $90,000+ in OTE. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.Why Muck Rack? Remote Work, Forever Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Health & Wellness Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 100% premium coverage for individuals on high-deductible plans 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Learning and Development Transparent pathways for internal mobility and promotion Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O'Reilly 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture Commitment to equity and valuing diverse perspectives Agile, founder-led company focused on collaboration and innovation Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack's HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com' email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to ******************.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. As a Pooled Customer Success Manager, you will be at the forefront of shaping how we manage and support customers within our SMB segment. In this collaborative team environment, you'll focus on key activities across the customer lifecycle to drive adoption, retention, and satisfaction. Rather than managing a traditional book of business, you'll contribute to shared team goals, embracing a task-oriented and process-driven approach to ensure success and renew business. What you'll do: Lead critical activities such as onboarding, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business Handle customer cases assigned via a round-robin system, ensuring timely responses and resolution while maintaining high-quality outcomes Proactively share relevant resources and insights to help customers maximize value and engagement and help mitigate risk Leverage tools like Salesforce to manage and prioritize tasks, ensuring no cases are overlooked and all workflows are documented effectively Partner with cross-functional teams, including Customer Support, Accounts Receivable, and Marketing, to align on customer goals and provide holistic support Share feedback and contribute to refining processes to enhance team efficiency and scalability Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as well as maintaining a clean and updated Dashboard of daily tasks and cases How success will be measured in this role: Manage high volume of customer cases achieving KPIs like time to close and risk mitigation Contribute to team retention goals including GRR and NRR Provide ideas and feedback to streamline processes and improve workflows Demonstrate adaptability and responsiveness in a dynamic environment If the details below describe you, you could be a great fit for this role: 1+ years in a customer-facing role such as customer success, support, service or sales, preferably in a B2B SaaS environment Proven ability to manage high volumes of tasks or customers while staying organized and efficient Experience using CRMs like Salesforce and automation tools to streamline work. Exceptional prioritization and time management skills Strong, empathetic communication, with an understanding of SMB customers' unique challenges Positive, collaborative mindset, with the ability to navigate ambiguity and adapt to change Commitment to quality, even when performing repetitive tasks Familiarity with sales processes or identifying upsell opportunities Knowledge of tools like Marketo, Outreach, or similar platforms Interview Overview Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. 30 min interview with a member of our Talent Team A 1 hour zoom interview with the hiring manager Skills assessment (2 hours max) Peer interviews with several team members Final call(s) with executive team member(s) Salary In the US, the base salary for this role is between $55,000 - $60,000 with $70,000+ in on target earnings. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.Why Muck Rack? Remote Work, Forever Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation Competitive geo-neutral pay in the U.S. Annual reviews to ensure equity and market alignment Standardized bonus or commission structure 401(k) with employer contributions Equity opportunities Health & Wellness Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 100% premium coverage for individuals on high-deductible plans 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Learning and Development Transparent pathways for internal mobility and promotion Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O'Reilly 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture Commitment to equity and valuing diverse perspectives Agile, founder-led company focused on collaboration and innovation Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack's HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com' email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to ******************.

Salary Range: $120,000.00 - $135,000.00 per year base salary (depends on experience, location, business needs, and market demand). Who We Are Persado is an innovative Marketing AI platform that integrates high-performance creative generation with automated review of compliance risks. Used by 8 out of the top 10 US banks today, the Persado platform orchestrates and facilitates interactions between a bank's marketing team and its compliance team as they generate collateral that balances performance and compliance risk. Persado is at the forefront of helping marketing teams in highly regulated industries-such as banking, insurance, and financial services-manage content with speed, compliance, and confidence. Our platform empowers enterprise marketing departments to generate and deliver personalised timely, compliant content across channels with unparalleled efficiency and oversight. As an employer, Persado is committed to creating a place where everyone's unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company's World's Most Innovative Companies list in 2020 and Built In's Best Places To Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager, you will partner with customers to drive value through adoption of Persado's platform, collaborate daily, build relationships, track success metrics, and identify growth opportunities. What You Will Work On Drive customer engagement and adoption of Persado, serving as the lead day to day contact for Fourtune 500 Enterprise accounts in the Financial Services, Media and Technology industry Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan and operating playbook that moves customers along a maturity path Deliver against customer's strategic organizational objectives on a quarterly, semiannual and / or annual basis Build and expand core relationships throughout the organization Partner with CS and Sales leadership to identify and expand account opportunities Be an advisor, expert and evangelist of Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs Collaborate with marketing managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities Lead bi-weekly or monthly status calls and other ad hoc working sessions (planning, support, results review) Play a leading role in business reviews and program governance meetings and serve as the primary point of escalation Use creative problem-solving to manage multiple work streams simultaneously and deliver results in a fast-paced environment. Build and advance skills including: Identify opportunities for process or product improvements to improve customer experience and outcomes Platform analytics (ex: Google Analytics, Adobe Analytics, Bluecore) and testing and delivery platforms (i.e. Salesforce, Adobe, Optimizely) Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.) Travel to clients as needed (estimated 1-2 times per quarter) What You Bring The ideal candidate will be bright, ambitious, self-driven, hard-working, team player and flexible. 6-8 years of relevant experience in Customer Success, Program Management, or Account Management at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers. Consultative mindset in assessing business and strategic customer priorities Prioritization skills and methodical approach to creating/completing to-do lists Ability to deliver results in a demanding and fast-paced environment that requires creative problem-solving skills Strong foundational understanding of the digital marketing ecosystem, including email marketing, display advertising, social, mobile commerce, etc. Analytical and data-driven mindset and makes decisions with data including having a strong grasp of financial business value / ROI cases Experience in leading customer interactions including status calls, building program presentation decks, and key communications across several cross-functional groups Good at managing multiple work streams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders Strong ability to manage cross functional teams delivering to Enterprise Customers as well as managing upwards Obsessed with customer outcomes A fast learner, eager to learn about new solutions, technologies and processes Solid analytical thinking and problem solving capability Collaborative team player with the ability to shift gears quickly and efficiently Dependable, reliable with strong attention to detail Self-driven, professional, and proactive to take ownership of projects Strong communication skills, ability to own meetings and keep everyone on track What We Offer Achieve your life goals and work goals at Persado! Persado's hybrid working model empowers both remote and in-office work equitably. Competitive and equitable compensation with generous benefits packages globally. 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future. We encourage professional growth through our dedicated enablement and training, as well as on demand tools and resources. Employee Enrichment Fund to pursue a passion or upgrade your home office. Structured onboarding program to ensure a confident start and long-term success for new hires. Strong emphasis on career development and mobility, continuous feedback loops and performance management. Flexible time off to support work-life harmony (including Summer Fridays and a one week Winter Holiday Break). #PersadoCares: two paid Volunteer days per year and charitable donation match. Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride - and more). Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin. Kindly submit your CV in English

Job DescriptionSalary: Who We Are: Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproofs work in the security space has been recognized nationally and globally with Microsofts global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024. At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success. What we have to offer: Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. Diversity, Equity and Inclusion - We celebrate each others differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. Position Summary: The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customers trusted advisor, the CSAM ensures alignment between business goals and service delivery outcomes, driving retention, satisfaction, and growth. This role is ideal for a strong customer-facing professional ready to operate at a strategic level collaborating with executives, orchestrating internal delivery teams, and developing toward enterprise account ownership. Responsibilities: Strategic Relationship Ownership: Serve as the primary relationship manager and trusted advisor for assigned accounts, fostering long-term partnerships that drive measurable outcomes. Account Planning & Growth: Develop account plans that identify customer priorities, risks, and opportunities for service optimization, renewal, and expansion. Value Realization: Connect service performance and outcomes to customer business goals; lead business reviews to reinforce value and progress. Service Orchestration: Coordinate across internal teams (Service Delivery, Security, Engineering, and Sales) to ensure seamless execution, SLA adherence, and proactive issue resolution. Renewals & Growth: Manage renewal timelines, ensuring alignment between customer goals and services. Participate in upsell or cross-sell conversations to expand customer engagement and achieve assigned retention and revenue growth targets. Health & Risk Management: Monitor customer satisfaction, usage, and operational performance; proactively address risk indicators and escalation points. Customer Advocacy: Represent customer feedback internally to improve service experience, process efficiency, and product alignment. Strategy & Activity Documentation: Accurately maintain account notes, health indicators, and renewal activities in Salesforce (or other CRM systems) to ensure visibility, data integrity, and collaboration. Required Education/Credentials/Qualifications/Skills: 3-5 years in Customer Success, Account Management, or Program Management within an MSP, MSSP, or enterprise technology environment. Proven ability to manage mid-to-large accounts with complex service needs and multiple stakeholders. Strong communication, presentation, and consultative skills; able to translate technical performance into business value. Analytical and data-driven thinker skilled at identifying trends, interpreting service metrics, and building clear value stories that demonstrate ROI and business impact. Demonstrated success in retention and growth initiatives (renewals, cross-sell, or upsell). Excellent organizational skills with experience managing multiple customer engagements simultaneously. Confident, proactive, and accountable: able to lead through influence and collaboration. Preferred Skills Familiarity with Microsoft 365, Azure, and cybersecurity or compliance frameworks. Understanding of managed services delivery, SLAs, and IT service management fundamentals. Experience preparing and leading Executive Business Reviews (EBRs). Business strategy acumen and comfort discussing contract or pricing structures. Benefits: Comprehensive Health, Dental, and Vision Insurance Optional HealthBenefits Vacation Time 401k Plan Annual Discretionary Bonus Anniversary Reward Bonus Educational Assistance Program Additional Mental Health Benefits through our Employee Assistance Program Equal Opportunity Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at **************** . We are searching for the right Customer Success Manager to join our team to help our enterprise customers adopt and realize maximum value from our SaaS offering. What you'll be doing: Manage the post-Sales business relationships to a growing portfolio of enterprise customers Know the business of our customers and bring their vision and inspiration to life by leveraging the full potential of Monotype's Font platform Be involved in the entire customer lifecycle and take part in all milestones Analyze customer utilization data to improve customer experience Reduce churn and drive new business growth through greater advocacy Hold product demonstrations that show the full value of our platform Implement and improve onboarding processes Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores Build value-based relationships with customers and create Monotype champions Identify opportunities of upselling and cross-selling Mediate between clients and the organization. Handle and resolve customer requests and complaints Communicate with the product team on customer feedback and help refine the product roadmap Collaborate across the organization with field sales, renewals and technical support to maximize customer satisfaction. Travel occasionally (20-30%) What we're looking for: 3+ years of customer success, client relations, sales experience Highly organized and able to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills. Self-starter with the confidence to design new processes and programs and evolve them as needed. Knowledge of customer success processes. Patient and active listener. Passion for service. Previous experience within software, technology, publishing, media, and advertising or design market segments preferred. Salesforce experience preferred. What's in it for you: Hybrid work arrangements and competitive paid time off programs. Comprehensive commercial medical insurance coverage to meet all your healthcare needs. Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales A creative, innovative, and global working environment in the creative and software technology industry Highly engaged Events Committee to keep work enjoyable. Reward & Recognition Programs (including President's Club for all functions) Professional onboarding program, including robust targeted training for Sales function Development and advancement opportunities (high internal mobility across organization) Retirement planning options to save for your future, and so much more! The US pay range for this position is $70,000 - $95,000 annual base salary. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level. Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #LI-DNI

Job DescriptionDescription: The aPriori Senior Success Manager is responsible for ensuring customer success and desired outcomes through the strategic management of professional services and development of a product cost management solution. They provide strategic advisement and direction, business consulting, and process change assessment during the implementation, deployment, and sustainment of aPriori's software. A key role of the Senior Success Manager is to foster customer loyalty by ensuring that our customers can fully utilize the value of our solutions and services. Primary focus of this role is supporting new business pursuits within the assigned region, strategically leading customer adoption during initial year of deployment, renewal of customers' existing software subscription and the identification of expansion opportunities for additional software and services. The Senior Success Manager works closely with our Sales Executives to understand the client's vision of success and defines the strategy and scope of engagement services to meet the customer's needs. The Senior Success Manager then continues to work directly with a customer to evolve an implementation and expand the value aPriori can provide. The Senior Success Manager manages the relationship and success plan a customer requires to generate business value and tracks that value to justify future software renewals and expansions. Location: Remote (UK, Netherlands, or Belgium) Responsibilities Management of multiple customer relationships, implementations, and project teams simultaneously Responsible for customer success from pre-sale requirements gathering through customer lifecycle Development of the Customer Success vision and plan for the initial deployment and beyond Facilitate group discussions with a goal of identifying planned software use cases and projects, standard software usage procedures, customer business process change needs, and customer value generation activities and results tracking Coordinate and facilitate all integration and configuration of software based on customer business needs Coordinate and facilitate all onboarding efforts needed for the deployment Coordinate and facilitate consulting activities needed for the deployment Coordinate, facilitate, summarize, and report on all value implementation / value generation activities Development of references and case studies internal to customer Communication of status throughout the project lifecycle to all stakeholders Manage and build relationships with executive sponsor and project team members Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal Requirements: Adept at interacting and communicating with customer executives, project team members, and individuals Experience and demonstrated success in managing business process changes in a consulting role Demonstrated ability to develop a customer's strategy and business solution, assess customer needs, and develop project scope to meet those needs and support the strategy Ability to lead and facilitate project meetings and senior level customer meetings Demonstrated success leading project teams with a record of high customer satisfaction Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions Excellent organizational, interpersonal, and communication skills (written and oral) Willingness to travel up to 20% of the time Highly proficient operating independently in a remote role and deliver results to meet timelines Native-level English skills required. Desire ability to converse in German language as secondary language Education and Experience 5+ yrs. experience and demonstrated success in managing and growing strategic relationships and multiple, complex business application / software implementations with external clients BS degree in Engineering, Computer Science, Business Management (advanced degree preferred) Preferably engineering, manufacturing, or sourcing experience within the OEM / Tier 1 industry Experience creating, facilitating, and presenting reports to senior-level client stakeholders aPriori Offers A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees. aPriori offers competitive compensation and unique benefits including pension match, private medical & dental, flexible time off, aPriori days, and more in a dynamic, growing, innovative environment! About aPriori Founded in 2003, aPriori is disrupting the industry's status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up. With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees' growth through education, training, wellness, and other programs. As our greatest asset, employees' contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”. Interested in joining our team? We continue to build an organization of highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other's successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you! GDPR Notice: **************************************

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. * The CSM is in the front line, bringing our platform and data to life for the client * The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: * Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes * Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data * Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience * Ensure our users are engaged with the platform and understand the value ("the so what?") it brings them towards achieving their goals * Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: * Solid understanding of the digital marketing space and trends * Client facing experience * Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) * Analytical and consulting mindset with the ability to turn data into a story * Experience producing high-quality decks and decks and client-facing materials * Excellent problem-solving and critical-thinking skills * Team player who can collaborate effectively with colleagues and business partners * 2-3 years' experience as a CSM At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home. The base salary range for this position in New York City is $66,000 to $112,000 + benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $140,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon several factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-3 years' experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in the Burlington, Massachusetts area is $65,000 to $101,000 + benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $120,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job Description At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to our Senior Team Manager, Customer Success. Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day? Your role as part of the Client Services Team means your daily responsibilities may include: Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value ("the so what?") it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb's entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-3 years' experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in the Burlington, Massachusetts area is $65,000 to $101,000 + benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $120,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We're looking for a dynamic and results-driven Customer Success Manager, SMB to help us retain and expand our relationships with existing customers of our Market Intelligence solution. This role will report to the Team Manager of Customer Success. Why is this role so important at Similarweb? Our Market Intelligence solution is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data. Your success in the role will be comprised of both retention and upsell/business growth components So, what will you be doing all day? Your role as part of the Inside Sales team means your daily responsibilities may include: Managing and developing long-term partnerships with customers of our Market Intelligence solution Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention. Proactively manage the renewal process to secure timely renewals and minimize churn. Implement strategies to increase retention and reduce attrition rates. Identifying opportunities for account expansion and revenue growth within your assigned customer base. Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage. Develop strategies from Similarweb data to help your customers reach their business goals and KPIs Sourcing, outbounding, and landing new contacts within a client's organization to both find new users and level up your relationships. This is the perfect job for someone with: Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles Track record of working in a role with a quota and proven success towards achieving that quota Ability to identify value drivers in recurring revenue business models Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers. Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs. Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention. Analytical skills to track customer metrics and derive actionable insights. Self-motivated, organized, and able to manage multiple priorities effectively. Team player who can collaborate effectively with colleagues and business partners It would be a plus to have: Experience working within SaaS Strong understanding of the digital marketing space and trends **At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in the Burlington, Massachusetts area is $60,000 to $84,000 + benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave. In addition, this position is eligible to participate in the company's sales incentive plan, with a maximum target OTE of up to $120,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the Burlington, Massachusetts area, and could vary for candidates in other locations. About the Customer Success Managers, Inside Sales team Our SMB Account Managers get to work with a multitude of clients - from large recognizable brands, to clients early on in their life cycle. You'll have the unique opportunity to become a trusted advisor to these companies, and help them implement strategies that drive impact on their business. As an individual contributor, you will be part of a collaborative, high-energy team of talented professionals. Why you'll love being a Similarwebber: You'll get to sell a product you actually believe in: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful market intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Professional Growth Career Week, personalized coaching, participating in our mentorship program, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please Note: We are unable to sponsor visas at this time. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.