LightEdge Solutions jobs in Des Moines, IA - 22 jobs

The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA) Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests Install hardware upgrades and parts replacements into existing equipment Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs Escalate to other teams per procedure following and maintaining SLAs Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities Provide after-hours support as part of an operations on-call rotation to maintain high availability of services Requirements 3-5 years of experience in a technical support role with a focus on system administration or networking Intermediate knowledge supporting and administering in some of these areas: IBMi, Windows,Unix, and/or Linux server Operating Systems IBM operations for scheduled jobs and tasks Virtualization technologies (VMware, Nutanix AHV, or HyperV) Server hardware (Dell, HPE, Lenovo, etc) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Web services (Apache, IIS, etc) Databases (MySQL, MSSQL, Mongo, etc) IPSEC and SSL VPN Load Balancers (F5, NSX, etc) Excellent written and verbal communication skills Problem solving skills and the ability to prioritize Customer service Possess the ability to comprehend and execute documented escalation procedures under pressure Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges's customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. Responsibilities Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences Ensure that escalations occur appropriately and consistently Stay abreast of current cloud provider technologies Ensure completion of overnight maintenance and scheduled tasks Support the teams by assisting in training, team meetings, and on-call responsibilities Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates Assist with the development of workflows and procedures for team based on industry standard ITSM framework Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets Conduct performance reviews for team members Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team Education and Experience 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment 2 years' experience managing a technical team Basic knowledge of, or 2 years' experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) Windows, Linux, and/or IBMi server Operating Systems Virtualization technologies (VMware, Nutanix, or Hyper-V) Server Hardware (Dell or HP) AWS/Azure Backup (Veeam, Commvault, and Carbonite/eVault) WAN/LAN/SDWAN Networks Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) Monitoring (Zabbix, ScienceLogic, Nagios, etc) File and SAN Storage hardware (Pure, NetApp, IBM) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities: A successful Technical Writer will support Lightedge's documentation and training ecosystem by: Developing and maintaining documentation: Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed. Documenting services and operations: Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows. Supporting technical training development: Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS). Owning documentation standards: Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets. Collaborating with SMEs: Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows. Translating complexity for different audiences: Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness. Managing documentation tools and repositories: Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable. Maintaining the documentation lifecycle: Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum. Ensuring accuracy and quality: Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices. Contributing to cross-team initiatives: Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations. Driving continuous improvement: Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency. Experience: 3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization. Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation. Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content. Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate. Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows. Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity. Familiarity with cloud, networking, security, or data center technologies is strongly preferred. Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus. Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs. Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment. Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial. Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

LightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities.

LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge's Implementation Engineer II will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.Responsibilities Provide remote service delivery support and administration May provide on-site datacenter equipment installation Work directly with LightEdge Solutions clients to determine project requirements Identify, correct, and advise on incidents related to client services Accept escalated service requests and incidents from team peers Effectively communicate project status to Project Managers and client Creation of environment design based on sales solution proposal Deployment of network, systems, software, and security to fulfill customer contracts Complete all design documentation, including equipment configuration, quickly and completely following a project completion Ensure project documents are complete, current, and stored appropriately Provide quality assurance review for service delivery team peers before service release Contribute toward collaborative sessions during interdepartmental discussions Continuous service delivery innovation and improvement Minimum 40 hours/week required Other duties as assigned Education and Experience Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience 3+ years and a general understanding in one or more of the following areas of expertise: Networking - routers, switches, etc. Security - hardware & software firewalls, load balancers, etc. Virtualization - VMware (preferred), HyperV, Kubernetes, etc. Storage / Backups - image / agent based, iSCSI provisioning, etc. Experience working in a datacenter or managed service provider Strong troubleshooting and problem-solving skills Experience working and opening trouble tickets with vendors and / or telecom carriers Excellent communication and interpersonal skills for work in a collaborative team environment Capable of managing multiple projects simultaneously Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly Able to maintain professional demeanor under stress Demonstrated willingness to learn and adapt to changes in technology

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. LightEdge is undergoing a strategic transformation in how it manages suppliers, contracts, and procurement discipline across the organization. We are seeking a highly capable Procurement Manager who will play a critical role in maturing the procurement function, supporting major sourcing initiatives, and ensuring operational excellence across the purchasing lifecycle. The Procurement manager will work cross-functionally with different departments (IT, Operations, Facilities, Sales) to help re-condition and re-structure the organization with industry standard best practices, appropriate vendor etiquette and a matured Procurement Operations path forward.The ideal candidate has hands-on sourcing experience, strong commercial and contractual awareness, and the ability to operate in both strategic and tactical layers. This role will partner closely with IT, Data Center Operations, Facilities, Finance, Sales, and senior leadership, and the existing Lightedge supplier base.If you're looking for an opportunity to help build a modern Procurement function from the ground up within a growing, technology-centric organization, this role offers exactly that. We are at an inflection point…….moving away from legacy, ad-hoc purchasing toward a structured, strategic procurement model. If you are a capable, motivated professional who values creating process, discipline, and structure (rather than being boxed into a rigid corporate template), you will thrive here. This is a chance to shape the foundation, influence how the organization operates, and play a meaningful role in establishing a high-impact procurement capability opportunity.Responsibilities Strategic Sourcing & Vendor Management Lead sourcing initiatives, RFIs, RFPs, vendor evaluations, and competitive bid events. Negotiate pricing, terms, SLAs, and commercial structures with key suppliers. Support strategic supplier consolidation and optimization efforts. Help develop category strategies for IT, data center services, hardware, software, facilities, and professional services. This will be done cross-functionally with Director of Strategic Procurement and the specific departments / operational groups. Contract & Commercial Management Help draft and negotiate MSAs, SOWs, renewals, amendments, and pricing schedules. Ensure alignment with Lightedge contractual standards, legal requirements, compliance and risk posture. Maintain contract lifecycle visibility and proactively manage renewals. Help implement a contract lifecycle tool/system. Procurement Operations Oversee purchasing workflows, POs, quote management, order accuracy, and supplier performance. Partner with the Purchasing Specialist to ensure timely and accurate processing of all transactions. Implement procurement best practices, standard operating procedures, and governance controls. Cross-Functional Coordination Work closely with Finance to support future budgeting, forecasting, and cost optimization. Partner with Operations and Engineering to ensure accurate specifications and fulfillment. Collaborate with the Director of Strategic Procurement on enterprise-level vendor strategy and high-impact negotiations. Inventory/recordkeeping accuracy (help business group build that muscle) Cross-department purchasing support Vendor communication basics Ability to work independently & prioritize Attention to detail & multitasking Basic reporting expectations Process Maturity & Continuous Improvement Help build procurement frameworks, intake processes, approval workflows, and policy enforcement. Strengthen internal compliance and supplier accountability. Support the long-term development of tools, reporting, and procurement KPIs. Experience: 5-10 years of experience in procurement or sourcing, preferably in technology, data center, or IT services. Strong negotiation skills and commercial acumen. Experience drafting and reviewing contracts, SOWs, and vendor agreements. Familiarity with IT hardware/software categories, VARs, data center vendors, and cloud/managed service suppliers preferred. Comfort with analyzing spend data, vendor performance data, and procurement metrics. Candidate must have in-depth experience and knowledge with data analysis and excel. Ability to operate independently, manage multiple priorities, and influence cross-functional stakeholders in environments where processes and maturity is still evolving. High attention to detail and strong organizational skills. Experience with procurement systems (Coupa, ServiceNow, NetSuite, or similar) a plus. Comfort working in an evolving environment with limited existing structure-able to assess current processes, identify needs, prioritize effectively, and help build a more mature, scalable procurement function. CPSM or CPM certification a plus (preferred not a requirement) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Lightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems. Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions. Provide excellent customer service via email or phone to our contracted clients. Work with customers directly to collect past due balances. Apply payments in the billing system to customer accounts. Provide customers with account reconciliations to resolve billing and payment discrepancies. Understand the quote to bill process and resolve errors as needed. Gather customer information to get an understanding of their business needs and establish rapport. Research and resolve issues using available resources. Stay current with system information, changes, and updates. Education and Experience Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus. 3-5 years of experience in billing, accounts receivable, accounting or related finance role. Experience with NetSuite & Salesforce preferred. Ability to work in excel. Detail-oriented with a high level of accuracy in data entry and analysis. Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams. Ability to work within a team environment. Highly motivated and passionate about daily tasks as well as overall company initiatives. Excellent written and verbal communication skills Strong organizational skills and the ability to think critically. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge Solutions is looking for experienced technical individuals for our IBMi- SR Engineer position! As a part of the LightEdge Solutions team, you will be accountable for understanding client business and technical requirements, technical design based on best practices, solution implementation, documentation and communication with your team and client.Candidate must have at least Ten (10) years hands-on experience in working and supporting IBM Power environment and related networking equipment. Primarily responsible for the maintenance and administration of Power (IBMi servers,, multiple partitions), including message handling, command line utilities, work management, job and print control, device management, system configuration and security setups, backup and restore, client access application, external process and/or file transfer integration, and PTFs management. Also knowing and supporting TCP/IP networking are required. Experience with replication or HA software like MIMIX or iTera. Power HA etc is required.Responsibilities Design, Implement and support various aspects of the IBMi (iSeries-AS/400) platform Maintain and deploy any required operating system upgrades and PTF installations Design, maintain IBM iSeries backups utilizing BRMS, FSFC, and VTL Knowledge to setup BRMS software and enterprise tape library architecture (save/restore) Expert level Knowledge to set up and configure Full System Flash Copy(FSFC) Expert level Knowledge of Mimix replication software, or similar software experience, is required Knowledge of Help Systems tools such as CCSS, Robot Scheduler, Robot Alert, Nagios or similar software is required Perform Tuning and Capacity planning as required for all IBM iSeries Systems/Logical Partitions Provide tier-3 support for operations and applications teams where possible Assist with various object implementations when requested and adhere to IBM iSeries object level security best practices Task oriented, capable of managing multiple work streams while maintaining focus on results Provide 3rd tier support for escalated issues regarding customer systems Ability to communicate clearly in a large enterprise environment Able to support 24/7 on-call-Perform basic hardware maintenance activities Understand and recommend IBM OS400 system and user security Provide technical support, training and direction to NOC staff and other team members Configure partitions and systems using the Hardware Management Console (HMC) through traditional HMC and Virtual HMC Interface to vendor support organization(s) and work through problem resolution Education and Experience Knowledge of AS/400 system administration and troubleshooting. Knowledge of AS400 High Availability setup, configuration and administration of MIMIX, iTerra, etc Experience with PowerVM and VIOS a plus for future designs Experience with PowerVC as well as Live partition mobility a plus Proficient in LPAR design, build and validation (Logical Partitioning) a plus Proficient in planning and upgrading the IBMi operating system (OS/400) and HMC/Firmware Proficient in IBM iSeries work management Knowledge of network protocols and troubleshooting skills. IBM iSeries TCP/IP configuration and NETSTAT troubleshooting. Knowledge of IBMi networked systems, access and security guidelines and procedures. Skill in solving technically challenging problems involving IBMi based critical applications and hardware issues. Skill in prioritizing and balancing multiple tasks. Skill in establishing and maintaining cooperative working relationships with other LightEdge employees. Skill in providing excellent customer service. Skill in working in a teamwork environment.

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is looking for a Solutions Architect who can translate business goals into clear, scalable, technically sound solutions. If you enjoy working directly with customers, shaping complex architectures, and partnering with Sales, Product, and Engineering to deliver outcomes that actually matter, you'll fit right in.Responsibilities: Lead the design of multi-service infrastructure and cloud solutions for mid-market and enterprise customers. Partner with Account Executives throughout the pre-sales cycle to align technical value with business needs. Run customer discovery sessions, present architectures, and guide technical validation efforts. Collaborate with internal delivery and product teams to ensure solutions are feasible, supportable, and aligned with roadmap direction. Develop clear documentation, diagrams, and reusable reference materials. Mentor teammates and help raise the bar on architectural quality and communication. Education and Experience: 5+ years in solutions engineering or architecture, preferably in infrastructure or cloud environments. Technical proficiency in areas like IBM Power Systems (Power VM), VMware virtualization, or major cloud ecosystems such as AWS or Azure. Familiarity with enterprise technologies including storage platforms, networking architectures, hybrid cloud environments, and security frameworks. Bonus points for experience with Dell/EMC, Fortinet, Pure, backup/recovery platforms, or managed hosting environments. Experience supporting sales cycles and engaging directly with customer stakeholders. Excellent communication skills and the ability to simplify complex technical concepts for mixed audiences. Curiosity, adaptability, and a willingness to stay ahead of emerging technologies instead of reacting after the fact. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility

Job DescriptionLightedge is seeking an experienced CloudFinOps Specialist to join our Cloud Center of Excellence (CCoE) team. At Lightedge, FinOps is deeply integrated into our CCoE and infrastructure operations to drive cost transparency, operational efficiency, and platform reliability across our managed environments. Our team is a collaborative mix of engineers, infrastructure specialists, and data-focused practitioners who partner closely with other engineering, operations, and finance teams. In this role, you will leverage your expertise in FinOps, cloud cost optimization, billing structures, and analytics to assess cost and usage across customer environments, identify optimization opportunities, and implement solutions that improve performance, scalability, and financial accountability. You will play a key role in ensuring Lightedge's platforms and customer-facing services are cost-effective, reliable, and resilient, while helping bridge financial insight with technical execution. If you are passionate about aligning infrastructure economics with engineering outcomes, this role offers an opportunity to make a meaningful impact in a growing, customer-focused organization.Responsibilities Analyze and optimize AWS and Azure cloud, infrastructure, and platform costs using FinOps best practices, including forecasting, budgeting, and rightsizing to reduce waste while maintaining performance and availability. Develop and maintain reporting pipelines, dashboards, and automation for cost monitoring, allocation, and optimization across cloud and hybrid infrastructure environments. Perform advanced analysis on usage, performance, and cost trends to deliver actionable insights and recommendations to customers as well as internal engineering, operations, and finance teams. Partner with AWS/Azure engineers to design, implement, and refine solutions that improve cost efficiency, scalability, and system reliability. Stay current on FinOps frameworks, cloud economics, infrastructure tooling, and industry best practices to continuously improve Lightedge's cost management strategy. Education and Experience Bachelor's degree in Computer Science, Information Technology, Finance, or a related field, or equivalent professional experience. 5+ years of experience in a FinOps, cloud cost optimization, SRE, or infrastructure-focused role. Strong understanding of cloud cost and billing data on AWS and Azure, including detailed usage and cost reporting. Demonstrated analytics experience, including building dashboards and querying large datasets to derive operational and financial insights. Experience working in hybrid environments, including cloud, colocation, and managed infrastructure (preferred). Strong problem-solving skills with a data-driven approach and the ability to balance cost optimization with performance, reliability, and customer commitments. Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities: A successful Technical Writer will support Lightedge's documentation and training ecosystem by: Developing and maintaining documentation: Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed. Documenting services and operations: Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows. Supporting technical training development: Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS). Owning documentation standards: Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets. Collaborating with SMEs: Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows. Translating complexity for different audiences: Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness. Managing documentation tools and repositories: Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable. Maintaining the documentation lifecycle: Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum. Ensuring accuracy and quality: Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices. Contributing to cross-team initiatives: Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations. Driving continuous improvement: Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency. Experience: 3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization. Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation. Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content. Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate. Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows. Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity. Familiarity with cloud, networking, security, or data center technologies is strongly preferred. Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus. Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs. Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment. Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial. Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge is seeking an experienced and collaborative ServiceNow Developer to join a small, high-impact team responsible for enhancing and evolving our enterprise ServiceNow platform. In this role, you will work directly with the Platform Owner to design creative solutions, improve user experience, and drive meaningful improvements in how our internal customers do their best work. You won't be a number or a cog in a machine - you'll be a trusted, valued member of the team whose voice genuinely influences platform direction, architecture, and long-term strategy.What you'll do Design, configure, and enhance ServiceNow applications and workflows using platform best practices. Collaborate with stakeholders to understand business challenges and co-create practical, high-impact solutions. Build and extend core capabilities in IT Service Management (ITSM) and Customer Service Management (CSM) - the primary focus areas for this role. Contribute to LightEdge's roadmap for Order Management and Strategic Portfolio Management (SPM). Strong CSM experience provides an excellent foundation for upskilling into Order Management. Drive ServiceNow platform upgrades, ensuring technical readiness while helping the organization take advantage of new features and performance improvements. Support platform optimization efforts, focusing on better adoption, automation, and business value, not just enabling new modules. Collaborate on integrations using standard ServiceNow patterns (REST, SOAP, scripted APIs), while partnering with internal teams who manage complex integrations through Boomi and IntegrationHub. Develop and maintain clear technical documentation, including solution designs and test plans. Troubleshoot and resolve issues across applications, workflows, and supporting components. Stay current on ServiceNow releases and explore emerging capabilities like AIOps, Predictive Intelligence, and automation frameworks. What you bring 3+ years of ServiceNow development experience (or equivalent hands-on platform expertise). ServiceNow Certified System Administrator (CSA). Proficiency with ServiceNow configuration and application development across ITSM and CSM. Practical experience using ServiceNow-specific scripting (GlideRecord, Business Rules, Client Scripts, Script Includes) to extend functionality only when configuration is not sufficient. This is not a generic software engineering role - success requires understanding ServiceNow's platform model, data structures, and configuration capabilities. Familiarity with common ServiceNow integration patterns (REST, SOAP, scripted APIs). Deep integration development experience is not required ; LightEdge leverages Boomi and internal IntegrationHub expertise for complex integrations. Strong communication and collaboration skills, with the ability to translate technical concepts into business-friendly language. A problem-solving mindset with curiosity, creativity, and solid analytical skills. Preferred Familiarity with Order Management, with strong CSM experience considered a solid foundation for learning OM. Exposure to Strategic Portfolio Management (SPM) or similar workflow/portfolio frameworks. Understanding of ITOM, Discovery, or AIOps principles. ServiceNow Certified Application Developer (CAD), or willingness to pursue certification. ITIL foundational knowledge. Why This Role Is Different Small Team, Big Voice: You help shape platform direction, roadmap decisions, and architectural patterns. Close Collaboration: Work side-by-side with the Platform Owner and a supportive engineering team invested in platform success. Impact Over Installation: Our focus is on improving adoption, efficiency, and the business value of ServiceNow, not just enabling new modules. Culture That Values You: At LightEdge, you're treated as a respected member of the family, not just a number or a cog in a machine. Innovation Encouraged: We embrace modern tooling and thoughtful automation, including Boomi for integrations and emerging Now Platform capabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The Senior Vice President of Development will serve as a key member of the executive leadership team, reporting to the CEO, and lead the end-to-end development of data center facilities to support Lightedge's growth objectives. This role oversees site acquisition, power procurement, design, engineering, and construction. The SVP of Development will be responsible for building a scalable, replicable, and cost-efficient development platform that meets customer demand, accelerates time-to-market, and delivers attractive returns on capital.Key Responsibilities: Strategic Planning & Execution Develop and lead Lightedge's long-term development strategy across site acquisition, power procurement, design, engineering, and construction. Drive alignment between infrastructure investments, commercial strategy, and technological trends in the data center sector to enable rapid market entry and capacity scaling. Partner with Sales, Finance, and Operations to prioritize development initiatives based on ROI, customer demand, and power availability. Report regularly to the CEO and Board of Directors on development progress, key risks, and strategic initiatives. Design, Engineering, and Construction Direct in-house and/or third-party design, engineering, and construction teams to deliver projects on time and within budget. Establish scalable design and construction standards to support consistent delivery across data centers of different sizes. Ensure all developments adhere to internal standards for quality, sustainability, compliance, and safety. Power Procurement Develop and execute strategies for securing reliable and cost-effective grid-connected power to support growing data center portfolio, structuring creative energy solutions where necessary. Negotiate and manage contracts with utilities for services, infrastructure, and grid interconnection. Advocate for favorable regulations for large energy users. Team Development & Leadership Build and lead a high-performing, cross-functional team of real estate, power, design, engineering, and construction professionals and external contractors. Foster a culture of accountability, innovation, and continuous improvement. Capital Planning & Vendor Management Partner with Finance to build and manage capital budgets. Lead strategic vendor partnerships and negotiation of commercial terms. Risk Management & Governance Ensure appropriate risk management frameworks are in place for development activities, including regulatory, environmental, and financial risks. Partner with Legal to ensure governance across all jurisdictions and project types. Site Acquisition & Real Estate Development Partner with strategic finance for end-to-end site acquisition process, including market analysis, feasibility studies, land procurement, entitlements, and incentives. Build and maintain relationships with brokers, municipalities, and developers. Required Qualifications: 10+ years of experience in data center development, construction, or infrastructure delivery. Proven track record of delivering data center development projects across the U.S.,with scale exceeding $100M per project. Deep understanding of electrical and mechanical systems, utility interconnects, permitting processes, and Tier III operational standards. Demonstrated experience in capital planning, vendor negotiations, and managing development budgets exceeding $100M annually. Strong knowledge of entitlements, incentive negotiations, environmental compliance, and land development lifecycle. Technical Requirements: Data Center Design Deep understanding of Tier III data center design principles, with fluency in Uptime Institute standards and redundancy configurations (N, N+1, 2N, etc.). Proficiency in mechanical, electrical, and plumbing (MEP) systems including: o UPS systems, switch gear, PDUs, generators, BMS/EPMSo HVAC systems including CRAC/CRAH units, chilled water systems, and direct-to-chip cooling for HPC/AI Experience implementing modular and prefabricated design solutions to enable speed-to-market and scalability. Power and Cooling Advanced knowledge of utility infrastructure planning, including transmission and distribution design, substation integration, and dual-feed resiliency. Familiarity with energy service agreements (ESAs), power purchase agreements (PPAs), and utility interconnects. Understanding of thermal management strategies, such as free cooling, liquid cooling, and containment design for high-density deployments. Understanding of efficiency metrics like PUE, WUE, and their optimization through design and operations. Real Estate and Site Acquisition Expertise with land due diligence, zoning, entitlements, environmental site assessments (Phase I/II), and local regulatory processes. Experience securing and managing development incentives (e.g., tax abatements, infrastructure grants, energy rebates) and managing public/private utility negotiations. Proficiency with GIS and power availability mapping tools to identify viable land in target markets. Construction & Project Delivery Familiarity with construction delivery models including design-bid-build, design-build, and CM at-risk. Proficiency in project management tools, managing construction schedules, Gantt charts, milestone tracking, and earned value reporting. Deep experience with construction budgeting, cost estimating (ROM to GMP), and value engineering. Engineering & Technical Standards Understanding of: o NFPA, NEC, ASHRAE, IEEE, ISO/IEC27001, and other relevant regulatory codes and industry best practiceso Fire suppression systems (pre-action, clean agent), leak detection, and other safety-related infrastructure Familiarity with commissioning standards (Level1-5) and integrated systems testing (IST). Regulatory & Compliance In-depth knowledge of building codes, safety regulations, and permitting across U.S. jurisdictions. Experience working with environmental agencies, local utility commissions, and permitting authorities to meet development timelines. Tools & Reporting Systems Comfort with dashboards and data visualization tools (PowerBI,Tableau) for executive and board reporting. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. LightEdge is undergoing a strategic transformation in how it manages suppliers, contracts, and procurement discipline across the organization. We are seeking a highly capable Procurement Manager who will play a critical role in maturing the procurement function, supporting major sourcing initiatives, and ensuring operational excellence across the purchasing lifecycle. The Procurement manager will work cross-functionally with different departments (IT, Operations, Facilities, Sales) to help re-condition and re-structure the organization with industry standard best practices, appropriate vendor etiquette and a matured Procurement Operations path forward.The ideal candidate has hands-on sourcing experience, strong commercial and contractual awareness, and the ability to operate in both strategic and tactical layers. This role will partner closely with IT, Data Center Operations, Facilities, Finance, Sales, and senior leadership, and the existing Lightedge supplier base.If you're looking for an opportunity to help build a modern Procurement function from the ground up within a growing, technology-centric organization, this role offers exactly that. We are at an inflection point…….moving away from legacy, ad-hoc purchasing toward a structured, strategic procurement model. If you are a capable, motivated professional who values creating process, discipline, and structure (rather than being boxed into a rigid corporate template), you will thrive here. This is a chance to shape the foundation, influence how the organization operates, and play a meaningful role in establishing a high-impact procurement capability opportunity.Responsibilities Strategic Sourcing & Vendor Management Lead sourcing initiatives, RFIs, RFPs, vendor evaluations, and competitive bid events. Negotiate pricing, terms, SLAs, and commercial structures with key suppliers. Support strategic supplier consolidation and optimization efforts. Help develop category strategies for IT, data center services, hardware, software, facilities, and professional services. This will be done cross-functionally with Director of Strategic Procurement and the specific departments / operational groups. Contract & Commercial Management Help draft and negotiate MSAs, SOWs, renewals, amendments, and pricing schedules. Ensure alignment with Lightedge contractual standards, legal requirements, compliance and risk posture. Maintain contract lifecycle visibility and proactively manage renewals. Help implement a contract lifecycle tool/system. Procurement Operations Oversee purchasing workflows, POs, quote management, order accuracy, and supplier performance. Partner with the Purchasing Specialist to ensure timely and accurate processing of all transactions. Implement procurement best practices, standard operating procedures, and governance controls. Cross-Functional Coordination Work closely with Finance to support future budgeting, forecasting, and cost optimization. Partner with Operations and Engineering to ensure accurate specifications and fulfillment. Collaborate with the Director of Strategic Procurement on enterprise-level vendor strategy and high-impact negotiations. Inventory/recordkeeping accuracy (help business group build that muscle) Cross-department purchasing support Vendor communication basics Ability to work independently & prioritize Attention to detail & multitasking Basic reporting expectations Process Maturity & Continuous Improvement Help build procurement frameworks, intake processes, approval workflows, and policy enforcement. Strengthen internal compliance and supplier accountability. Support the long-term development of tools, reporting, and procurement KPIs. Experience: 5-10 years of experience in procurement or sourcing, preferably in technology, data center, or IT services. Strong negotiation skills and commercial acumen. Experience drafting and reviewing contracts, SOWs, and vendor agreements. Familiarity with IT hardware/software categories, VARs, data center vendors, and cloud/managed service suppliers preferred. Comfort with analyzing spend data, vendor performance data, and procurement metrics. Candidate must have in-depth experience and knowledge with data analysis and excel. Ability to operate independently, manage multiple priorities, and influence cross-functional stakeholders in environments where processes and maturity is still evolving. High attention to detail and strong organizational skills. Experience with procurement systems (Coupa, ServiceNow, NetSuite, or similar) a plus. Comfort working in an evolving environment with limited existing structure-able to assess current processes, identify needs, prioritize effectively, and help build a more mature, scalable procurement function. CPSM or CPM certification a plus (preferred not a requirement) Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems. Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions. Provide excellent customer service via email or phone to our contracted clients. Work with customers directly to collect past due balances. Apply payments in the billing system to customer accounts. Provide customers with account reconciliations to resolve billing and payment discrepancies. Understand the quote to bill process and resolve errors as needed. Gather customer information to get an understanding of their business needs and establish rapport. Research and resolve issues using available resources. Stay current with system information, changes, and updates. Education and Experience Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus. 3-5 years of experience in billing, accounts receivable, accounting or related finance role. Experience with NetSuite & Salesforce preferred. Ability to work in excel. Detail-oriented with a high level of accuracy in data entry and analysis. Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams. Ability to work within a team environment. Highly motivated and passionate about daily tasks as well as overall company initiatives. Excellent written and verbal communication skills Strong organizational skills and the ability to think critically. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge Solutions is looking for experienced technical individuals for our IBMi- SR Engineer position! As a part of the LightEdge Solutions team, you will be accountable for understanding client business and technical requirements, technical design based on best practices, solution implementation, documentation and communication with your team and client.Candidate must have at least Ten (10) years hands-on experience in working and supporting IBM Power environment and related networking equipment. Primarily responsible for the maintenance and administration of Power (IBMi servers,, multiple partitions), including message handling, command line utilities, work management, job and print control, device management, system configuration and security setups, backup and restore, client access application, external process and/or file transfer integration, and PTFs management. Also knowing and supporting TCP/IP networking are required. Experience with replication or HA software like MIMIX or iTera. Power HA etc is required.Responsibilities Design, Implement and support various aspects of the IBMi (iSeries-AS/400) platform Maintain and deploy any required operating system upgrades and PTF installations Design, maintain IBM iSeries backups utilizing BRMS, FSFC, and VTL Knowledge to setup BRMS software and enterprise tape library architecture (save/restore) Expert level Knowledge to set up and configure Full System Flash Copy(FSFC) Expert level Knowledge of Mimix replication software, or similar software experience, is required Knowledge of Help Systems tools such as CCSS, Robot Scheduler, Robot Alert, Nagios or similar software is required Perform Tuning and Capacity planning as required for all IBM iSeries Systems/Logical Partitions Provide tier-3 support for operations and applications teams where possible Assist with various object implementations when requested and adhere to IBM iSeries object level security best practices Task oriented, capable of managing multiple work streams while maintaining focus on results Provide 3rd tier support for escalated issues regarding customer systems Ability to communicate clearly in a large enterprise environment Able to support 24/7 on-call-Perform basic hardware maintenance activities Understand and recommend IBM OS400 system and user security Provide technical support, training and direction to NOC staff and other team members Configure partitions and systems using the Hardware Management Console (HMC) through traditional HMC and Virtual HMC Interface to vendor support organization(s) and work through problem resolution Education and Experience Knowledge of AS/400 system administration and troubleshooting. Knowledge of AS400 High Availability setup, configuration and administration of MIMIX, iTerra, etc Experience with PowerVM and VIOS a plus for future designs Experience with PowerVC as well as Live partition mobility a plus Proficient in LPAR design, build and validation (Logical Partitioning) a plus Proficient in planning and upgrading the IBMi operating system (OS/400) and HMC/Firmware Proficient in IBM iSeries work management Knowledge of network protocols and troubleshooting skills. IBM iSeries TCP/IP configuration and NETSTAT troubleshooting. Knowledge of IBMi networked systems, access and security guidelines and procedures. Skill in solving technically challenging problems involving IBMi based critical applications and hardware issues. Skill in prioritizing and balancing multiple tasks. Skill in establishing and maintaining cooperative working relationships with other LightEdge employees. Skill in providing excellent customer service. Skill in working in a teamwork environment. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage. Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance. Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment. Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms. Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff. Be a decision maker for Operations Support Operational Oversight Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations. Ensure support SLA adherence ServiceNow Administration & Analytics Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Collaboration & Process Improvement Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring and Automation teams. Qualifications 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment. Strong understanding of: ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Technical Experience Intermediate knowledge supporting some or all of the following areas: ServiceNow: ITSM, ITOM, CSM, and SOW Server Operating Systems: IBM i, Windows, Unix, and/or Linux IBM Operations: Scheduled jobs and automation tasks Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V Server Hardware Platforms: Dell, HPE, Lenovo, etc. LAN/WAN Networks: Cisco, Juniper, Arista, etc. Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc. Web Services: Apache, IIS, and related components Databases: MySQL, Microsoft SQL Server, MongoDB, etc. VPN Technologies: IPSEC and SSL VPN Load Balancers: F5, NSX, and comparable solutions Performance Metrics SLA compliance rates for Incident and Request response/resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is looking for a Solutions Architect who can translate business goals into clear, scalable, technically sound solutions. If you enjoy working directly with customers, shaping complex architectures, and partnering with Sales, Product, and Engineering to deliver outcomes that actually matter, you'll fit right in.Responsibilities: Lead the design of multi-service infrastructure and cloud solutions for mid-market and enterprise customers. Partner with Account Executives throughout the pre-sales cycle to align technical value with business needs. Run customer discovery sessions, present architectures, and guide technical validation efforts. Collaborate with internal delivery and product teams to ensure solutions are feasible, supportable, and aligned with roadmap direction. Develop clear documentation, diagrams, and reusable reference materials. Mentor teammates and help raise the bar on architectural quality and communication. Education and Experience: 5+ years in solutions engineering or architecture, preferably in infrastructure or cloud environments. Technical proficiency in areas like IBM Power Systems (Power VM), VMware virtualization, or major cloud ecosystems such as AWS or Azure. Familiarity with enterprise technologies including storage platforms, networking architectures, hybrid cloud environments, and security frameworks. Bonus points for experience with Dell/EMC, Fortinet, Pure, backup/recovery platforms, or managed hosting environments. Experience supporting sales cycles and engaging directly with customer stakeholders. Excellent communication skills and the ability to simplify complex technical concepts for mixed audiences. Curiosity, adaptability, and a willingness to stay ahead of emerging technologies instead of reacting after the fact. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.