Resident Advisor jobs at Lighthouse - 213 jobs

Posted Tuesday, December 2, 2025 at 5:00 AM Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Schedule: Sunday-Monday 8a-4p, Tuesday-Thursday 11a-7p Bay Cove Human Services partners with people to overcome challenges and realize personal potential. Job Summary: The Assistant Program Director assists with the day to day administration, programming, and operations of the assigned community based l ong term support service program(s). The Assistant Program Director contributes to Bay Cove's mission by providing effective and compassionate services and through advocacy and leadership. This position is non-exempt. Supervisory Responsibilities: Models and teaches professional and community behavior. Staff supervision as assigned Essential Functions of the Position: Strict adherence to program model including clinical, programmatic, and quality protocols (for example staff meetings, trainings, data collection, community relationships, MAP, regulatory and agency policies as required.) Supports and fills in for Program Director as assigned. Exercises strong clinical judgement in observing, supporting, resourcing and communicating. Models, teaches, and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, and safety). Implements and develops program activities to reinforce and develop skills which may include using the teachable moment. Is knowledgeable of, facilitates, models, and teaches all program safety procedures including crisis assessment, prevention and needed intervention. Manages, accompanies, tracks, communicates and follows up on individual medical, dental and psychiatric appointments or leisure activities via public transportation or agency vehicle. Maintains programmatic documentation. Performs household and property maintenance tasks toward the general upkeep of the residence. Provides specialized training and instruction to individuals and coworkers (such as in the role of Medication Officer, Human Rights Officer, Van Officer, Safety Officer or Activities Coordinator) on an assigned basis. Performs other duties and projects as assigned by supervising personnel. Requirements for the Position: 1-3 years previous work experience in human service setting GED or High School Diploma Department of Public Health certification in medication administration is required. Applicants lacking medication certification must become certified within 90 days of date of hire to retain employment. Current Drivers License. Adequate Reading, Writing, Communication, &Computer literacy to perform agency functions Physical capability to perform necessary lifts or restraints Use of personal cell phone and/or vehicle Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder/partners. Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States. #J-18808-Ljbffr

Make a Difference! As a Resident Advisor you will support people with intellectual disabilities living in a group home in their daily living, transport them to appointments and activities, and help them achieve their goals, while keeping good records of their progress. Hours: Sat & Sun 12p-8p Must have: o HS diploma or GED o Valid PA driver's license with clean record (no DUI's) o Ability to operate agency vehicles o Ability to lift and transport people Must have a passion for serving people with differing abilities and track record of dependability. A physical exam and clearances are required. Why Will You Love Working for UCP? o Starting rate of $12/hour o Great mission and passionate staff o Extensive Employee Recognition Program o Vision, Dental, and other benefits options For full-time positions we also offer: o Low-cost, full health benefits About UCP UCP Central PA serves over 4000 individuals of all ages with differing abilities across 17 Central PA counties. We are an equal opportunity employer who encourages people with differing abilities to explore working with us.

General Job Summary: The primary responsibility of the Resident Advisor is to provide program services to intervene with children & youths being served in the group home. The position's job responsibilities include implementing direct treatment services through use of the agency's model of care, providing residential care services, and working with adolescents, families, volunteers, and community representatives in the home and community settings. The Resident Advisor reports directly to the Lead Resident Advisor. Essential Functions: * Implement direct treatment services according to an individualized service plan and consistent with the agency's model of care. * Teach youth curriculum of skills, including social, self-help, independent living and academic skills. * Develop, to the highest degree possible, a normalized family-style home environment providing counseling, concern, direction, assistance, and support for the youth in care. * Develop and participate in creative activities for youths and staff. * Model appropriate moral, ethical and professional values for youths, colleagues, and the community-at-large. * Regularly seek consultation from appropriate supervisory staff, provide detailed information regarding significant issues affecting youth in care, and accept and implement feedback. * Establish and maintain positive and effective relationships with all program consumers including but not limited to, youths, parents/family, school personnel, neighbors, referral agencies, administrators, etc. * Engage in daily documentation of youth behaviors and activities into Therap. * Perform daily medication counts and administer medication to youth per orders/MAR. * Perform daily operational functions such as facility cleaning (interior & exterior) and maintenance, cooking, shopping, supply inventory, manage financial/budget tasks, and other rotating assignments. * Actively monitor all aspects of the physical property. * Maintain all property in clean, safe attractive manner. * Comply with guidelines for property maintenance and management. * Drive agency vehicles for purpose of transporting youths and operating all facets of the treatment program. * Transport youth for routine home activities, court appointments, medical appointments, family visits, other required appointments, and emergency situations. * Provide assistance and support to other program staff in their job responsibilities. * Work a flexible work schedule each month providing consecutive 24-hour per day or other periods of coverage of the home as scheduled and on an as-needed or emergency basis. * Provide primary and supplemental coverage, as scheduled by administrators, for homes other than those primarily assigned. * Attend, and take advantage of, regularly scheduled in-service and specially scheduled training sessions. * Maintain required certifications and re-certification for job by participating in available training. * Perform other related duties as assigned by the Lead Resident Advisor. Requirements Qualifications: Knowledge & Experience * Must be twenty-one (21) years of age * Bachelor's Degree from an accredited university or college; or Associate's Degree in related field and one (1) year experience working with client population; or High School Diploma and three (3) years working with client population. * Strong people skills. Skills/Working Conditions: * Must maintain valid Driver's License and an acceptable driving record * Must be able to work flexible schedule and shifts including overnights, weekends, holidays and extended periods of time. * Must successfully complete all phases of pre-service and on-going training, including but not limited to, physical restraint training, First Aid, CPR, Universal Precautions, and medication administration. * Must be able to work in a fast paced, high pressure, high stress environment. * Position may experience verbal and/or physical aggression from client population. * Possible exposure to infectious diseases. * Primary work site is the group home. * Must be able to provide 24-hour accessibility, including weekends and holidays. Physical Requirements: * Must provide a negative drug screen result prior to employment. * Must pass a pre-employment physical and on-going physical assessments as required. * Have the ability to perform physical demands associated with daily operational functions, property management, and client maintenance, cooking, shopping, supplies inventory, and other rotating assignments. * Have the ability to demonstrate organizational, management, and leadership skills. * Have the ability to generate multiple solutions to meet the changing needs of clients, staff, and communities * Have the ability to communicate professionally, in both verbal and written formats, with consumers, including, but not limited to parents, supervisees, colleagues, and community service providers. * Have the ability to provide on-going visual and physical proximity supervision of clients. * Have the ability to drive a 12-passenger van to transport youth * Have the ability to participate in recreational activities with clients, including, but not limited to arts, athletics, and outdoor activities.

Requirements QUALIFICATIONS: A. Must have at a minimum of a high school diploma or equivalent. This may be waived if the Residential Advisor is working towards his/her education but has substantial community awareness. B. Must demonstrate significant empathy for clients served. C. Able to multitask and meet deadlines. D. Have basic skills to use a computer. E. Must be a collaborator. PHYSICAL REQUIREMENTS: A. The employee is regularly required to operate a computer, type documentation into web-based applications, file and retrieve written documents, communicate with others on the phone and inperson. B. The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items. C. Ability to move independently or with reasonable accommodation within the facility and community. WORKING CONDITIONS Work is performed in a residential setting that is environmentally controlled

It's a great feeling to work for a company that does so much good for others around the world! Education: Required - 2 years of college or military experience. Experience: Required - At least 1 year of experience working with at-risk young adults Licenses/certifications: None Supervises: None Essential Functions: 1. Monitors compliant and/or non-compliant program and housing guidelines for residents. 2. Documents all participation, incidents, and maintenance in Salesforce. 3. Maintains a Community Board with an apartment community calendar with local, social, recreational, and volunteer opportunities. 4. Schedules and facilitates community meetings as needed. 5. Develops and maintains a maintenance request system with the assistance of the Director. 6. Be available to supervise scheduled appointments for facility repairs and maintenance. 7. Assists the Case Manager in developing and facilitating life skills workshops. 8. Be available to assist residents with “teachable moments” life skills development. 9. Monitor questionable or unsafe actions or behaviors in the general area of the apartments and contact the Police or Director as needed. 10. Assist with preparing apartments for new residents and cleaning out after resident's departure. 11. Develops and maintains a list of approved organizations and their contacts for resident volunteer opportunities. 12. Must live on site in the OH program apartments. 13. Must have a strong commitment to helping young adults succeed in an innovative life skills and training program, to reorient their lives, nurture their leadership skills and enable them to make a difference in their community. 14. Must be able to resolve conflicts. 15. Implement BCFS safety protocols, at all times. 16. Maintain BCFS HHS's professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code, at all times. Measurable Deliverables: 1. Reports at least twice a month to the Director and the related staff concerning compliance, successes, non-compliance, and concerns. 2. Schedules and facilitates weekly/monthly facility inspections including the residents' apartments. 3. Schedules and facilitates weekly/monthly mandatory resident meetings. 4. Other job duties as assigned per grant requirements. 5. Develop programing, schedules, and facilitates, twice monthly, community building meetings with the assistance of the Director. 6. Demonstrate the ability to plan, organize and implement training workshops for young adults. 7. Serve as a positive role model for residents by demonstrating responsible behavior, integrity, and respect for others. 8. Must always maintain professional boundaries with residents and others. 9. Demonstrate the ability to: a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics. b. Communicate effectively in writing and verbally in English. c. Work in a fast-paced environment. d. Maintain computer literacy required to meet the responsibilities of the position. e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. f. Travel as needed. 10. Other job duties as assigned per grant requirements. Requirements: 1. Maintain certificates required for the position including but not limited to First Aid and CPR. 2. Valid Texas Driver's license with a clear driving record and reliable transportation. 3. Pass a pre-employment drug screen and random drug screens. 4. Provide proof or work eligibility status upon request. 5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years). English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Other#LI-Internship#LI-Part-time

Job Title: Resident Advisor Job Type: Direct Care Staff Department: Residential Residential Program Coordinator ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following: Assist residents with integrating to the Covenant House Florida environment. Ensure that all services rendered to youth are in a culturally competent manner according to CHF Mission, Principles, and Core Values. Responsible for assisting the residents and ensuring that the established routine is followed. Enforce program and agency procedures. Provide supportive services to the Residential Case Managers by assisting with various direct care tasks (i.e. filing, opening lockers, maintaining/replenishing cleaning trays and supplies, chore sign off, ensuring the work areas are clean and organized before, during and at the end of the shift). Make copies and distribute reports as needed. Facilitate floor meetings and activities with residents as needed. Supervise youth, maintain order, and exercise appropriate judgment and boundaries at all times (i.e. at breakfast, on the residential floors, in common areas, and during escorts). Defuse physical and verbal confrontation with youth, using appropriate verbal behavioral de-escalation techniques. Maintain a clean and safe environment. Assist and supervise youth in general cleanliness of all residential living and common areas. Transport residents while using agency vehicles, as needed, and approved in advance by the Residential Administrator on Duty. Communicate and document pertinent information to the appropriate staff throughout each shift. By the end of each shift, complete all documentation neatly and accurately (i.e. bed checks, progress notes, and incident reports. Attend agency meetings, team meetings, and assigned training's (minimum of 40 hours per year) in order to meet agency standards and to remain in compliance with licensing standards. Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc. Must be able to occasionally exert up to 15-20 pounds of force to lift or carry. Must frequently move about both indoors and outdoors. JOB REQUIREMENTS: EDUCATION: High School diploma or GED required. EXPERIENCE: Minimum of two years of work history and two years of experience working with at risk youth preferred. Knowledge of workforce development, life skills, and independent living functions. SCHEDULE: Wednesday, Thursday, and Friday 6pm-11pm. Requires flexibility with weekly work schedule to meet needs of youth. SKILLS: Must be a self-starter and team player with the ability to work well with others. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required. TRANSPORTATION: Must have a valid FL driver's license and good driving record. May need to transport clients/staff if required using agency transportation. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. SUPERVISORY DUTIES: This position does not perform supervisory duties. EQUIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form. Due to licensing requirements, Covenant House Florida applicants will not be permitted to begin employment service until they have been cleared by a Florida and national criminal background search. Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity. ******************************** All applicants for employment will be responsible for the cost associated with instituting background checks and will be eligible for reimbursement after 90 days of service. Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House Florida. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.

Job Details Kettering College | Kettering | Resource (PRN) | First Shift Responsibilities & Requirements The resident assistant position focuses on enhancing the quality of life in the residence halls, including fostering community, providing academic support, and being attentive to safety and security of residents. The position requires an individual who is flexible enough to assume a variety of roles as dictated by the changing needs of students. It is crucial that an individual be able to relate well to others and handle administrative responsibilities. The RA is more than just a friendly presence; He/she is the crucial link in creating an environment in which students develop independence and learn to live cooperatively with others. Community development Resource and education Facility management Policy enforcement/safety Emergency response Administrative tasks Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Title: Resident Advisor Job Type: Direct Care Staff Department: Residential Residential Program Coordinator ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following: Assist residents with integrating to the Covenant House Florida environment. Ensure that all services rendered to youth are in a culturally competent manner according to CHF Mission, Principles, and Core Values. Responsible for assisting the residents and ensuring that the established routine is followed. Enforce program and agency procedures. Provide supportive services to the Residential Case Managers by assisting with various direct care tasks (i.e. filing, opening lockers, maintaining/replenishing cleaning trays and supplies, chore sign off, ensuring the work areas are clean and organized before, during and at the end of the shift). Make copies and distribute reports as needed. Facilitate floor meetings and activities with residents as needed. Supervise youth, maintain order, and exercise appropriate judgment and boundaries at all times (i.e. at breakfast, on the residential floors, in common areas, and during escorts). Defuse physical and verbal confrontation with youth, using appropriate verbal behavioral de-escalation techniques. Maintain a clean and safe environment. Assist and supervise youth in general cleanliness of all residential living and common areas. Transport residents while using agency vehicles, as needed, and approved in advance by the Residential Administrator on Duty. Communicate and document pertinent information to the appropriate staff throughout each shift. By the end of each shift, complete all documentation neatly and accurately (i.e. bed checks, progress notes, and incident reports. Attend agency meetings, team meetings, and assigned training's (minimum of 40 hours per year) in order to meet agency standards and to remain in compliance with licensing standards. Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc. Must be able to occasionally exert up to 15-20 pounds of force to lift or carry. Must frequently move about both indoors and outdoors. JOB REQUIREMENTS: EDUCATION: High School diploma or GED required. EXPERIENCE: Minimum of two years of work history and two years of experience working with at risk youth preferred. Knowledge of workforce development, life skills, and independent living functions. SCHEDULE: Wednesday, Thursday, and Friday 6pm-11pm. Requires flexibility with weekly work schedule to meet needs of youth. SKILLS: Must be a self-starter and team player with the ability to work well with others. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required. TRANSPORTATION : Must have a valid FL driver's license and good driving record. May need to transport clients/staff if required using agency transportation. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. SUPERVISORY DUTIES: This position does not perform supervisory duties. EQ UIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.

Residence Advisor Tarrytown Campus EF International Language Campuses in Tarrytown is looking for a talented and exceptional individual to join its team of Residence Advisors! We seek a motivated, responsible, dynamic, and community-building individual to take on the exciting challenge of working in an international environment. Previous experience as a Resident Advisor is always a plus, but it is not required! About the Position: As an RA at EF you have the opportunity to work one-on-one with a highly diverse student population and a high-energy staff. The position provides great flexibility and requires you to wear many hats including administrator, leader, event coordinator, role model, counselor, and policy enforcer (to name a few). This is a job where we truly ask you to bring your personality to the position. Shifts consist of day, night, and weekends, making this a perfect part-time job for someone in school or working a typical 9-5 job. Very rarely, we offer additional weekday availability for trainings. While on duty, you will be performing administrative tasks and be on-call in the residence. We also ask that you help plan and organize activities, monitor buildings and conduct weekly room checks, assist in the everyday safety and wellbeing of students, and attend staff meetings. Additional shifts may be requested to meet the demands of the school operations. We are looking for RAs that not only are friendly and personable while working at the reception desk but also can build meaningful connections with the residents on their floor, even when off-duty! The part-time nature of the position also allows for the flexibility to pursue a graduate degree in related fields or maintain a "day job." Taking night classes cannot conflict with desk duty during the week. Earnings $16.50/hour Free room and board. A private room is not guaranteed. Requirements On Campus accommodation 2 Weekends per month Wednesday Evening Meetings About EF Language Abroad At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable. About EF Education First Some companies are in the Business of Technology. Others are in the Business of Finance….Sports…Or Soft Drinks. At EF, we're in a different kind of Business. One that's a little less tangible, and a lot more important. Because our Business, what we make, makes everything else possible. We're in the Business of Understanding. Between people. Between cultures. For over half a century we've been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. You'll find our 115 offices located in some of the world's greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it's what we do with it - Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.

'My work has special meaning, it's not just a job.' "At Cranes Mill we feel like a part of this big family, co workers treat each other with respect. I look forward to going to work and taking care of my patients.. its a home away from home." "People are very friendly to get along with." "Warm and inviting " "What makes it a great place to work at is the team, a core group of good people makes all the difference. A team that has good intentions for one and all. And is willing to go the extra mile that makes all the difference. Examples if there is an emergency ( Power outage, loss of water), all hands are on deck willing to help. If were hosting an event for the residents everyone chips in to make it a success." Those are real statements from real employees at Cranes Mill. We hope you feel the same way once you experience what it is like to work here..... * Making a Difference* *Teamwork* *Compassion* *Encouragement* These are few of words that describes our Culture. Apply today and learn more! We have a new opportunity for a full-time Residency Advisor at our 5 star CCRC in West Caldwell! This position offers a full range of benefits and a competitive salary! * Works closely with the Director of Sales and Marketing to achieve census goals. * Collaborates, plans and helps to execute marketing events. * Fulfills other duties as assigned necessary for the efficient operation of the facility and organization. Basic Qualifications Education/Training/Certifications: Required: High School Diploma/GED Preferred: BS/BA Degree Experience: 1-2 years sales experience in a Life Plan/Independent Living Community or related environment. Skill(s): * 1Excellent organizational and time management skills. * Experience in managing sales database. * Detail oriented and able to handle multiple tasks simultaneously. * Able to think & exercise independent judgment when responding to customer requests in a timely manner. * A self-starter, exercise discretion and independent judgment * An enthusiastic person with sincerity and compassion for the senior population. * Professional appearance & proper phone etiquette without fail. * Computer experience, CRM database a plus. * 9. Dependable & have flexibility with work hours. * Strong communication skills (oral & written) * Excellent interpersonal skills in promotion and maintaining a positive and professional working relationship with all individuals both internal & external to the Community. General Responsibilities * Works closely with the Residency Advisor, Director to achieve census goals. * Effectively manages all leads in the CRM database from inquiry to closing. * Collaborates, plans and helps to execute marketing events. * Fulfills other duties as assigned necessary for the efficient operation of the facility and organization. LSMNJ is an Equal Opportunity Employer.

Role: Residence Advisor Salary: $18-$20 / hour (Room & Board included) * All applicants must be age 21 or older Who We Are: EF is the world's leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 - 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more! The Role: In this role, you will have responsibility for the smooth running of the residence and ensure a high level of customer service and student satisfaction. Your key tasks will consist of, but not be limited to: * Planning and managing student arrivals and departures. * Ensuring accommodation meets high standards of quality, cleanliness, and comfort. * Monitoring cafeteria flow and student behavior during dining hours. * General student welfare and discipline. * Addressing problems and emergency situations should they arise. * Sharing after-hours, on-call duties on a rotational basis. * Stepping in to assist with daily student activities on campus as needed. Preferred Qualifications * Organized with a high level of attention to detail. * Capable of using your own initiative. * Have the right to live and work in the country of employment. * Complete fluency in English. * Applicants must be age 21 or older, due to the nature of the role working with minors. Why you'll love working here: Perks, Benefits, and more! This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. About EF Language Abroad At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable. About EF Education First Some companies are in the Business of Technology. Others are in the Business of Finance….Sports…Or Soft Drinks. At EF, we're in a different kind of Business. One that's a little less tangible, and a lot more important. Because our Business, what we make, makes everything else possible. We're in the Business of Understanding. Between people. Between cultures.

Role: Residence Advisor Salary: $18-$20 / hour (Room & Board included) * All applicants must be age 21 or older Who We Are: EF is the world's leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 - 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more! The Role: In this role, you will have responsibility for the smooth running of the residence and ensure a high level of customer service and student satisfaction. Your key tasks will consist of, but not be limited to: * Planning and managing student arrivals and departures. * Ensuring accommodation meets high standards of quality, cleanliness, and comfort. * Monitoring cafeteria flow and student behavior during dining hours. * General student welfare and discipline. * Addressing problems and emergency situations should they arise. * Sharing after-hours, on-call duties on a rotational basis. * Stepping in to assist with daily student activities on campus as needed. Preferred Qualifications * Organized with a high level of attention to detail. * Capable of using your own initiative. * Have the right to live and work in the country of employment. * Complete fluency in English. * Applicants must be age 21 or older, due to the nature of the role working with minors. Why you'll love working here: Perks, Benefits, and more! This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. About EF Language Abroad At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable. About EF Education First Some companies are in the Business of Technology. Others are in the Business of Finance….Sports…Or Soft Drinks. At EF, we're in a different kind of Business. One that's a little less tangible, and a lot more important. Because our Business, what we make, makes everything else possible. We're in the Business of Understanding. Between people. Between cultures.

Contact: *************************** for more information Job Title: Residential Advisor (RA) Reports to: Head Deputy of School for Residential and Campus Life The Residential Advisor (RA) supports the social, emotional, and academic well-being of students within the boarding community. RAs serve as frontline mentors and role models, contributing to a safe, inclusive, and structured residential environment. Through consistent supervision, relationship-building, and collaboration with Dorm Parents and the Residential Life Team, RAs help promote accountability, positive decision-making, and community engagement among students. Residential Advisors play a vital role in daily residential operations and student support, ensuring that EF Academy's boarding values are lived and experienced by students every day. Professional Qualifications and Qualities ● Experience working with adolescents in educational, residential, camp, or care-taking environments ● Interest in student well-being, mentorship, and community building ● Commitment to contributing positively to a boarding school environment ● Strong communication, organization, and interpersonal skills ● Comfort working with a diverse, international student population ● Willingness to work non-traditional hours (evenings, weekends, overnight shifts) ● Team-oriented mindset and ability to follow guidance from senior residential staff Key Responsibilities Student Support & Supervision ● Support the supervision of boarding students within assigned residence halls ● Assist with daily routines, including evening check-ins, study halls, curfews, and weekend coverage ● Monitor student behavior and well-being, reporting concerns through Orah and to supervising staff ● Respond appropriately to student needs, concerns, or emergencies while on duty ● Support medical needs by assisting with logistics and communication as directed ● Enforce residential policies consistently and professionally Community & Relationship Building ● Build positive, respectful relationships with students through regular interaction and presence ● Foster an inclusive and supportive residential community where students feel seen and valued ● Support community-building activities and residence-based programming ● Serve as a point of contact for students during assigned duty hours ● Encourage positive peer interactions and healthy conflict resolution ● Participate in hall meetings and residential activities ● Collaborate with Dorm Parents, faculty, and other Residential Life staff Role Modeling & Student Development ● Model responsible behavior, professionalism, and healthy boundaries ● Reinforce expectations related to conduct, self-care, and community responsibility ● Support restorative conversations and conflict resolution under guidance from Dorm Parents ● Encourage student leadership, independence, and accountability ● Assist with student orientation, arrivals, departures, and transitions ● Promote cultural awareness and respect within the residential community Working Hours & Expectations ● This is a full-time hourly residential position--candidate must live on campus ● Requires evening, weekend, and overnight duty shifts on a rotating schedule ● Participation in student arrival/departure days, special events, and emergency coverage as needed ● Public holiday staffing may be required based on residential needs. ● RAs may be assigned additional responsibilities that support residential life operations, including but not limited to driving academy vehicles, campus roaming, student space coverage beyond residential halls About EF Education First EF Academy is a leading private boarding and day high school, attracting students from around the world to our campuses in Pasadena, New York, and Oxford (England). At EF Academy, we prepare students to thrive academically, personally, and socially helping them build the confidence, skills, and sense of purpose they need to lead fulfilling, successful lives. With a focus on academic excellence, personal growth, and cultural immersion, we empower students to unlock their full potential and develop the lifelong skills they need to thrive in any future they envision.

Full-time Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: $16.00 · Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it. · Preventative care is 100% covered (free) on all plans. · PTO is offered to full-time and part-time employees. · 11 days of PTO and 10 paid holidays annually. · Option to participate in the 401K plan with employer match. · $15,000 in employee Life Insurance paid for by Metropolitan Ministries. · Employee Assistance Program · Option to participate in supplemental group insurance plans at affordable rates. · Tuition reimbursement program · Training and career development. · Discounted membership at the YMCA. Job Functions: Provide support and assistance to residential clients, assuring a safe and healthy environment as residents work towards self-sufficiency. Ensure residential issues that arise are taken care of professionally and immediately. Essential Responsibilities: Participate as a member of the therapeutic team in coordination with staff counselors and case managers. Ensure safety and security of families with an attitude of care, ensuring adherence to established policies and procedures. CLA works together with case management team regarding family progress. Offer support and encouragement to clients to achieve their goals and reach self-sufficiency. Document progress updates in electronic platforms for CLA team. Monitor Residential hall for security, making rounds of the house as required. Manage visitors according to policy and allow no unauthorized visitors access to the center. Call the police or other emergency services as appropriate. Inform on-call staff of any emergency or when appropriate. Take prompt action on resident safety or health issues as they arise. Conduct weekly room inspections. Administer drug tests as directed. Provide access to client's medications. Communicate progress, status, and critical issues to the staff on other shifts using established protocols. Assist with CLA responsibilities on a rotating basis, such as monitoring the front desk, stocking and managing the supply room, monitoring the dining room, and other duties. Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Attend continuing education events and seminars as required. Support the team in other tasks as assigned. Participate in staff and group meetings. Participate in Metropolitan Ministries' holiday efforts, Bridge Builders and other fund raising events when needed. Assist with and provide guidance for residential issues as they arise. Ensure CLA's are providing services consistent with the mission, vision, guiding values and program philosophy of Metropolitan Ministries. Intervene in crisis situations with clients to proactively resolve issues. Act as a representative of MM after hours to communicate with and welcome volunteers, donors, visitors and meal site partners. Be the “face of the ministries” after hours, setting a positive tone and example. Requirements Education and Experience: High School Diploma or GED completed. Training and/or experience as a behavioral health tech or frontline staff with homeless population preferred. Individuals who have been homeless themselves are encouraged to apply. Skills Requirements: Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Office. Willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented. Requires customer service and oral and written communication skills. Bi-lingual a plus, but not required. Will be trained in electronic platforms, must have computer skills to support completion of this requirement. Physical Requirements: Must have hearing and speaking ability for effective oral communication; Must have visual acuity to make observations of facilities; must have physical ability to handle both indoor and outdoor temperatures; physical, emotional and spiritual stamina to handle job-related issues and stress. Must have ability to climb stairs and make walk-throughs of entire residential area. Other: Must demonstrate legal authorization to work in the United States. Must pass applicable pre-employment background screening procedures. Must be able to communicate effectively in English. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************

Part-time Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: $16.00 - $17.00 · PTO is offered for part-time employees. Job Functions: Provide support and assistance to residential clients, assuring a safe and healthy environment as residents work towards self-sufficiency. Ensure residential issues that arise are taken care of professionally and immediately. Essential Responsibilities: Participate as a member of the therapeutic team in coordination with staff counselors and case managers. Ensure safety and security of families with an attitude of care, ensuring adherence to established policies and procedures. CLA works together with case management team regarding family progress. Offer support and encouragement to clients to achieve their goals and reach self-sufficiency. Document progress updates in electronic platforms for CLA team. Monitor Residential hall for security, making rounds of the house as required. Manage visitors according to policy and allow no unauthorized visitors access to the center. Call the police or other emergency services as appropriate. Inform on-call staff of any emergency or when appropriate. Take prompt action on resident safety or health issues as they arise. Conduct weekly room inspections. Administer drug tests as directed. Provide access to client's medications. Communicate progress, status, and critical issues to the staff on other shifts using established protocols. Assist with CLA responsibilities on a rotating basis, such as monitoring the front desk, stocking and managing the supply room, monitoring the dining room, and other duties. Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Attend continuing education events and seminars as required. Support the team in other tasks as assigned. Participate in staff and group meetings. Participate in Metropolitan Ministries' holiday efforts, Bridge Builders and other fund raising events when needed. Assist with and provide guidance for residential issues as they arise. Ensure CLA's are providing services consistent with the mission, vision, guiding values and program philosophy of Metropolitan Ministries. Intervene in crisis situations with clients to proactively resolve issues. Act as a representative of MM after hours to communicate with and welcome volunteers, donors, visitors and meal site partners. Be the “face of the ministries” after hours, setting a positive tone and example. Requirements Education and Experience: High School Diploma or GED completed. Training and/or experience as a behavioral health tech or frontline staff with homeless population preferred. Individuals who have been homeless themselves are encouraged to apply. Skills Requirements: Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Office. Willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented. Requires customer service and oral and written communication skills. Bi-lingual a plus, but not required. Will be trained in electronic platforms, must have computer skills to support completion of this requirement. Physical Requirements: Must have hearing and speaking ability for effective oral communication; Must have visual acuity to make observations of facilities; must have physical ability to handle both indoor and outdoor temperatures; physical, emotional and spiritual stamina to handle job-related issues and stress. Must have ability to climb stairs and make walk-throughs of entire residential area. Other: Must demonstrate legal authorization to work in the United States. Must pass applicable pre-employment background screening procedures. Must be able to communicate effectively in English. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************

Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job DescriptionRESIDENT ADVISOR Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job DescriptionRESIDENT ADVISOR Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job DescriptionRESIDENT ADVISOR Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.