Must be at least 18 years old to be considered**
The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities
Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
Documenting work performed on each vehicle on the repair order.
Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as “special tools.”
Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?
The performance of a Senior Technician is measured by achieving: