Customer Service Representative jobs at Lincare Holdings

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Title: Customer Support Specialist - CPAP Centralized Care Team (REMOTE) Support Patients. Simplify Care. Work from Home. Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you'll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services. Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity * 1st Shift Mon - Fri 8am - 5pm CST * 100% REMOTE - Work from Home starting day one * Must live within the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) * Conduct patient satisfaction calls and act as a patient advocate to resolve concerns. * Coordinate order fulfillment with field locations and ensure timely service delivery. * Educate patients on products and services, including CPAP therapy. * Maintain compliance with Medicare, Medicaid, and private insurance regulations. * Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation. * Perform quality assurance checks to meet documentation and medical necessity standards. * Serve as the first line of support for patients, referral sources, and internal teams. * Verify insurance eligibility and obtain authorization for services and equipment. * Work extensively within proprietary systems (eIntake, IMBS) to manage patient records. * Work independently in a remote environment * Performs other duties as assigned Ready to make a difference from home? Apply today and help us deliver care that empowers patients. Qualifications Employment is contingent on * Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. * Drug screen (when applicable for the position) * Compliance with healthcare facility credentialing process (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience * High school diploma or GED equivalent, required Preferred Education and/or Experience * Experience with medical equipment, preferred * Experience with medical billing practices and of billing reimbursement, preferred * Experience in healthcare administration, patient intake, or insurance verification, preferred * One year of related work experience, preferred * Medical terminology, preferred Skills and Competencies * Accurately perform simple mathematical calculations * Effectively communicate in English; both oral and written * Interpret a variety of communications (verbal, non-verbal, written, listening and visual) * Maintain confidentiality, discretion and caution when handling sensitive information * Multi-task along with attention to detail * Self-motivation, organized, time-management and deductive problem solving skills * Work independently and as part of a team Machines, Equipment and Technical Abilities * Email transmission and communication * Internet navigation and research * Microsoft applications; Outlook, Word and Excel * Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands * Lift and carry office equipment at times * Requires sitting, walking, standing, talking and listening * Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits * Generous paid time off and paid holidays * Overtime pay for non-exempt positions (as applicable) * Commission for Account Executives * Bonus and incentive opportunities * Fixed and variable car reimbursement for Area Managers and Account Executives * Car, mileage, and telephone reimbursement (as applicable) * Employee discount and recognition programs * Employee Assistance Program (EAP) * 401(k), HSA, and FSA/Dependent Care FSA * Medical, prescription, dental, and vision coverage * Life insurance, disability, accidental death, identity protection, and legal services * Meru Health mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings Solutions programs * Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: ********************************* Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative - CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. The position pays between $17/hr. - 19.50/hr. depending on related experience and location. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) * Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care * Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner * Complies with all applicable company policies and procedures to meet JCAHO and company standards * Complies with and follows internal and company-wide operating protocols in processing role * Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors * Expected to maintain expertise of insurance requirements for locations serviced in the division * Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise * Internal recommendations: Dedicated Inbox Processor - 20 tickets per day; Inbox/OIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (Work rate expectations dependent on tenure of position) * Maintains understanding of internal policies and procedures. * Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner * Proficient at managing varying expectations per each referral source and sales rep * Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line * Work assigned to the CSR Processing Specialist is measured by the Manager's quantity and quality/accuracy of work completed * Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals * Works with colleague's to support the overall goals of the team * Work from home position requirements: Have adequate Internet and work space free from distractions * Performs other duties as assigned Qualifications Employment is contingent on * Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. * Drug screen (when applicable for the position) * Compliance with healthcare facility credentialing process (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience * High school diploma or GED equivalent, required Preferred Education and/or Experience * Experience with medical equipment, preferred * Experience with medical billing practices and of billing reimbursement, preferred * Experience in medical field and administrative record management, preferred * One year of related work experience, preferred * Medical terminology, preferred Skills and Competencies * Accurately perform simple mathematical calculations * Effectively communicate in English; both oral and written * Interpret a variety of communications (verbal, non-verbal, written, listening and visual) * Maintain confidentiality, discretion and caution when handling sensitive information * Multi-task along with attention to detail * Self-motivation, organized, time-management and deductive problem solving skills * Work independently and as part of a team Machines, Equipment and Technical Abilities * Email transmission and communication * Internet navigation and research * Microsoft applications; Outlook, Word and Excel * Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands * Lift and carry office equipment at times * Requires sitting, walking, standing, talking and listening * Requires close vision to small print on computer and/or tablet and paperwork * Work from home position requirements: Have adequate Internet and work space free from distractions Rotech Information Benefits * Generous paid time off and paid holidays * Overtime pay for non-exempt positions (as applicable) * Commission for Account Executives * Bonus and incentive opportunities * Fixed and variable car reimbursement for Area Managers and Account Executives * Car, mileage, and telephone reimbursement (as applicable) * Employee discount and recognition programs * Employee Assistance Program (EAP) * 401(k), HSA, and FSA/Dependent Care FSA * Medical, prescription, dental, and vision coverage * Life insurance, disability, accidental death, identity protection, and legal services * Meru Health mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings Solutions programs * Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: ********************************* Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is currently hiring Bilingual Spanish-Speaking Customer Service Representatives to join our team in Oklahoma City! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing bilingual customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. Applicants must reside in or within 40 miles of Oklahoma City, OK to be eligible for this position. Please note: This is a Limited Service work opportunity. This position is contingent upon award of the program Why Maximus? * Work/Life Balance Support - Flexibility tailored to your needs! * Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching . * Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. * Must be fluent in English and specified secondary language. .Additional Minimum Requirements: * Must be able to pass all pre-employment screenings, including a background check * Must have a HS Diploma or GED/equivalent * Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site) * Customer service experience preferred * Call Center service experience preferred Home Office Requirements: * Reliable, high-speed internet service * Minimum 40 Mbps download speeds * Must be a traditional, wired high-speed connection such as cable or fiber * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible * Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed * Quiet and distraction-free workspace #HealthTexas #LI-Hybrid #maxpriority EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program: The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? * Work/Life Balance Support - Flexibility tailored to your needs! * Competitive Compensation - Bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities-Participate in training programs, workshops, and conferences. * Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: * Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. * Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. * Follow standard operating procedures to ensure consistency and accuracy. * Address customer inquiries and resolve problems to ensure that appropriate changes are made. * Refer unresolved customer grievances to designated departments for further investigation. * Communicate with supervisor regarding any potential needs or concerns. * Perform data entry accurately. * Perform other duties as assigned. * Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. * Work on a variety of assignments requiring considerable judgement and initiative. * Able to draft or modify training materials and procedural documentation accurately. * Skilled in handling challenging communications with external contacts for escalated matters. * Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. * May assist in scheduling and coordinating team activities. * May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements * High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. * Minimum of four (4) years of of relevant call center experience * Proficient in MS Office Suite Preferred Requirements * Clinical experience preferred Home Office Requirements * Maximus provides company-issued computer equipment * Reliable high-speed internet service * Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity * Minimum 5 Mpbs upload speeds * Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is seeking a highly skilled and adaptable Lead Customer Service Representative to join our team. In this role, you will be responsible for ensuring your team meets contractual requirements, service level expectations, and individual project goals. You will handle call escalations, provide exceptional customer support to both internal and external clients, and assist in resolving complex issues or correcting errors. This position requires an individual who thrives in a fast-paced environment, is comfortable multi-tasking under pressure, and has the ability to handle large call volumes efficiently. As a Call Center Lead, you will support the enforcement of call center expectations, participate in project and client meetings, and provide feedback on policies and procedures. You will perform daily quality reviews and ensure all tasks are completed in accordance with project goals while maintaining confidentiality. With 4+ years of customer service experience and a high school diploma (clinical experience preferred), you will be integral to maintaining a high level of customer satisfaction and operational efficiency. About the Program:The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. - Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made. - Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns. - Perform data entry accurately. - Perform other duties as assigned. - Provide direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries. - Work on a variety of assignments requiring considerable judgement and initiative. - Able to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated matters. - Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email. - Recognize and recommend areas needing improvement. - May assist in scheduling and coordinating team activities. - May provide input into hiring decisions and performance appraisals but does not necessarily make hiring decisions or conduct performance appraisals. Minimum Requirements - High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience. - Minimum of four (4) years of of relevant call center experience - Proficient in MS Office Suite Preferred Requirements - Clinical experience preferred Home Office Requirements - Maximus provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 18.00 Maximum Salary $ 26.00

Description & Requirements Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs Must reside within a 75 radius of the Brownsville or Pharr Texas area. This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment. This position will require a favorable Federal suitability clearance post-hire as mandated by the client. *Position is contingent upon contract award* Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Experience in a call center environment highly preferred - Must Be a US Citizen - This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US. - Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client. - Must be able to pick up equipment at the Maximus Pharr, TX Location. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. #HotJobs1104LI #HotJobs1104FB #HotJobs1104X #HotJobs1104TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.00 Maximum Salary $ 16.00

Description & Requirements Maximus is currently hiring Customer Service Representatives to join our team in Oklahoma! This position is responsible for supporting our project with the Oklahoma SoonerCare Program by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We are currently hiring to fill Full-Time positions where workers will have the choice to work onsite or remotely from the comfort of their home. To be eligible for for this position, you must reside in or within 40 miles of Oklahoma City. Please note: This is a Limited Service work opportunity. This position is contingent upon award of the program Why Maximus? * Work/Life Balance Support - Flexibility tailored to your needs! * Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Additional Minimum Requirements: * Must be able to pass all pre-employment screenings, including a background check * Must have a HS Diploma or GED/equivalent * Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site) * Customer service experience preferred * Call Center service experience preferred Home Office Requirements: * Reliable, high-speed internet service * Minimum 40 Mbps download speeds * Must be a traditional, wired high-speed connection such as cable or fiber * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible * Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed * Quiet and distraction-free workspace #HealthTexas #OKCSRFLYER #LI-Hybrid #max Priority #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Description & Requirements Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs Must reside within a 75 radius of the Brownsville or Pharr Texas area. This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment. This position will require a favorable Federal suitability clearance post-hire as mandated by the client. *Position is contingent upon contract award* Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Experience in a call center environment highly preferred - Must Be a US Citizen - This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US. - Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client. - Must be able to pick up equipment at the Maximus Pharr, TX Location. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. #HotJobs1104LI #HotJobs1104FB #HotJobs1104X #HotJobs1104TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.00 Maximum Salary $ 16.00