Infrastructure Engineer jobs at Lincoln Financial Group

Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Requisition #: 75261 The Role at a Glance We are seeking a highly skilled and collaborative Unified Communications Engineer to lead the design, implementation, and support of enterprise-wide communication and collaboration platforms built on Microsoft Office 365. This role is critical to enabling secure, reliable, and user-friendly communication across our organization, supporting both internal teams and external partners in a regulated insurance environment. What you'll be doing We are seeking a team member with deep SharePoint expertise, strong working knowledge of Microsoft Purview for data lifecycle and compliance management, and hands-on experience implementing governance frameworks that ensure secure, scalable, and well-documented collaboration environments. Key Responsibilities * Engineer, deploy, and manage unified communications solutions using Microsoft Office 365 services including Teams, Exchange Online, CoPilot, SharePoint, OneDrive, and Viva. * Lead implementation and support of Microsoft Teams Phone System, Direct Routing, and integration with legacy telephony platforms. * Monitor and optimize performance, availability, and security of O365 services using tools such as Microsoft 365 Admin Center, PowerShell, and third-party monitoring platforms. * Collaborate with security, compliance, and infrastructure teams to ensure solutions meet regulatory and business requirements. * Troubleshoot and resolve complex issues related to messaging, conferencing, and collaboration tools. * Develop automation scripts and workflows to streamline provisioning, reporting, and lifecycle management. * Stay current with Microsoft roadmap updates and proactively recommend enhancements aligned with business needs. What we're looking for Required Qualifications * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of experience in Unified Communications or Messaging Engineering roles. * Deep expertise in Microsoft Office 365, especially Teams, Exchange Online, and SharePoint. * Experience with Microsoft Teams Phone System, Direct Routing, and Session Border Controllers (SBCs). * Strong proficiency in PowerShell scripting and automation. * Solid understanding of network protocols, QoS, and VoIP troubleshooting. * Experience working in regulated industries such as insurance, finance, or healthcare. Key Soft Skills * Excellent communication skills - able to clearly convey technical concepts to both technical and non-technical stakeholders. * Strong collaboration mindset - works effectively across cross-functional teams including infrastructure, security, compliance, and business units. * Customer-focused approach - committed to delivering high-quality user experiences and responsive support. * Problem-solving orientation - proactive in identifying issues and driving resolution with minimal supervision. * Adaptability and continuous learning - stays current with evolving technologies and industry best practices. Preferred Certifications * Microsoft Certified: Teams Administrator Associate * Microsoft Certified: Messaging Administrator Associate * ITIL Foundation or equivalent process knowledge Application Deadline Applications for this position will be accepted through December 31, 2025, subject to earlier closure due to applicant volume. What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for you: * Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes * Leadership development and virtual training opportunities * PTO/parental leave * Competitive 401K and employee benefits * Free financial counseling, health coaching and employee assistance program * Tuition assistance program * Work arrangements that work for you * Effective productivity/technology tools and training The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ******************** if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling ************. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos. Job Segment: Compliance, Developer, Sharepoint, Computer Science, Law, Legal, Technology