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Line manager skills for your resume and career

Updated January 8, 2025

8 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical line manager skills. We ranked the top skills for line managers based on the percentage of resumes they appeared on. For example, 11.0% of line manager resumes contained client facing as a skill. Continue reading to find out what skills a line manager needs to be successful in the workplace.

15 line manager skills for your resume and career

1. Client Facing

Here's how line managers use client facing:

Conducted key client facing meetings and resolving conflicts within project team.

2. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how line managers use continuous improvement:

Initiated regular meetings with Quality Management in an effort to drive for continuous improvement and maintain open lines of communication.
Maximized profitability by continuous improvement, cost control initiatives and intense focus on exceeding customer expectations.

3. Service Line

A service line refers to a marked area/line either indoor or outdoors indicating where services are to be received in a given environment usually in public places. In tennis or badminton, it refers to a marked area on the playing court where the ball must be served and if not served on this area, the serving is rendered null.

Here's how line managers use service line:

Collaborated with Service Line Directors to develop physician satisfaction action plans
Develop excel programs and generate queries that capture key information that is used to identify key factors in each service line.

4. Customer Satisfaction

Here's how line managers use customer satisfaction:

Eliminated the lost problem and lack of accountability regarding problem ownership resulting in higher customer satisfaction and faster problem resolution time.
Maintained strategic direction, ensuring profitable growth of practice, quality of consulting delivery, and maintaining customer satisfaction.

5. Direct Reports

Here's how line managers use direct reports:

Conducted performance appraisals and developed individual development plans for all direct reports.
Supervised 3 direct reports throughout a variety of technical initiatives.

6. Process Improvement

Here's how line managers use process improvement:

Performed frequent reviews of Operating Procedures-identifying and implementing process improvement recommendations to mitigate risk and avoid gain/loss situations.
Introduced process improvements and provided training, increasing productivity to 93%, exceeding customary performance standards.

7. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how line managers use performance reviews:

Provided staff development through Individual Career Development Plans as well as conducted yearly performance reviews.
Coordinated scheduling of cashiers; prepared performance reviews, and resolving escalated customer issues.

8. ISO

Here's how line managers use iso:

Oversee the completion of work orders and timely completion of PM's and ISO calibrations to ensure equipment efficiency.
Participated in International Standards Organization (ISO) audits as an Internal Auditor.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how line managers use business development:

Perform qualification and tune new materials solidifying technical expertise and catalyzing new business development and revenue.
Managed business development, proposal support for new and existing initiatives, and strategic partnership development.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how line managers use human resources:

Handled Human Resources issues, including attendance and progressive discipline, performance evaluations, and salary recommendations.
Engaged in hiring of skilled human resources and orientation of new staff to achieve set goals.

11. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how line managers use qa:

Trained QA team on MARS validation and mentored batch-deck operators on effective use of the MARS system to drive compliance improvements.
Managed team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.

12. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how line managers use management system:

Manage Personal Lines Department and administrator of AMS360 agency management system
Maintain customer records accurately using computer systems/agency management system.

13. Performance Management

Here's how line managers use performance management:

Promote innovation, development, professionalism, and individual accountability through performance management and continuous feedback for 18 Controllers.
Managed all budgeting and performance management activities, including training, coaching, reporting, evaluation, and hiring.

14. Corrective Action

Here's how line managers use corrective action:

Direct Front-Line Management and Administration of production employees, union labor relations, discipline/corrective action, training and organizational development.
Achieved financial objectives by preparing an annual budget; scheduled expenditures; analyzing variances; initiating corrective actions.

15. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how line managers use sigma:

Review any quality concerns and implement solutions using Six Sigma methodology.
Implemented new processes as well as improving current processes for the manufacturing team through the use of Lean Six Sigma tools.

What skills help Line Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on line manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What line manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young line managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a line manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all line managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of line manager skills to add to your resume

The most important skills for a line manager resume and required skills for a line manager to have include:

Client Facing
Continuous Improvement
Service Line
Customer Satisfaction
Direct Reports
Process Improvement
Performance Reviews
ISO
Business Development
Human Resources
QA
Management System
Performance Management
Corrective Action
Sigma
Career Development
KPI

Production Schedules
R
Food Preparation
Production Lines
Product Quality
Inventory Control
Customer Complaints
GMP
Assembly Line
Front End
FDA
Call Center Management
Performance Evaluations
Training Programs
Loss Prevention
Cost Savings
Disciplinary Actions

Inventory Management
Kaizen
Product Knowledge
Problem Resolution
Production Process
Quality Standards
FAA
Customer Relations
Customer Issues
Customer Inquiries
Sales Floor
Store Operations
Call Monitoring
Staff Training
Retrofit

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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