Office Manager jobs at Lineage Logistics

Liberty Cares With Compassion Liberty Senior Living is currently seeking an experienced: ASSISTED LIVING AREA DIRECTOR - LPN Assist with the process of admissions to include interviewing, assessing, and completion of all pertinent paperwork. Assess resident needs, develop, and implement a care plan for each resident initially and on an ongoing basis as determined by the needs of the resident. Report to and obtain orders from physicians regarding each resident. May delegate this to Med Techs and Aides as appropriate and with supervision. Must be willing and able to work as an aide. Must be willing and able to administer medications. Must be knowledgeable and adhere to all Liberty Senior Living Policies, Procedures, state rules, and regulations. Obtain medication for each resident from contract pharmacy. May delegate this as appropriate and with supervision. Point Click Care - must utilize the program as designed and trained. Must complete audits for Aide and Med Tech task documentation. Must train and supervise the Aides and Med Techs in the use of Point Click Care for each resident. Responsible for supervision the resident care employees and implements and/or makes recommendation for disciplinary action as necessary. Participates in preparing and delivering job performance evaluations for resident care employees in accordance with company polices and returns to the DON or DRCS. Ensures there is proper documentation of all resident care staff performance issues. Monitors, coaches and mentors to ensure ongoing quality performance of resident care staff. Assists in maintaining and updating job descriptions and employees records. Orients, trains and leads by example to ensure resident care staff are aware of and practicing by approved care policies and procedures. Assists in training medication administration to appropriate staff. Coordinate resident services with other professionals as ordered by the physician or as assessment and care plan dictate. Follow the facility infection control program, train staff, ensure compliance and assist with annual reviews. Order and maintain medical supplies as necessary with proper accounting program for charging residents for personal items. Conduct, document, and report weekly, monthly, quarterly, and annual assessments of resident as prescribed by the Point Click Care program. May delegate this to Med Tech/Aides as appropriate with supervision. Coordinate with families and update families on a weekly and/or monthly basis on the status of resident as well as contacting immediately in the event of fall, sickness, etc. Maintain and supervise medication administration, medication ordering, medication count of controlled substances, and charting for each resident. Train resident care staff on emergency procedures to follow regarding fire, disaster, and resident incident and care issues. Ensure proper staff coverage. Assume and arrange for on-call responsibilities and respond to calls of an emergency nature from resident and/or supervisor on duty as needed even if reporting to work is necessary to assess the situation. Follow all policies and procedures, model relationship and leadership abilities, and work cooperatively and supportively with the residents, family members and friends, professionals, Administrator, department heads, supervisors, and all other staff. Perform any other duties as assigned by the Director of Nursing or Director of Resident Care Services. Must be willing and able to take on-call duty and be available by telephone during on-call periods. JOB REQUIREMENTS: Must be a Licensed Practical Nurse with 3 years' supervisory experience in ACH, CRCF or Long-Term Care. Must be qualified as Supervisor-in-Charge based on the ACH/CRCF rules of the State of practice. Must have experience in working with geriatric and dementia residents. Must have excellent communication and interpersonal relationship skills. Must be 21 years of age or older and have a high school diploma or equivalent. Must be willing to care for geriatric patients and have a genuine concern for their welfare. Must be willing to delegate, supervise, receive, understand, and follow orders. Must be willing to work and cooperate well with other nursing staff, other departments, and families and visitors. Must be kind and respectful to patients, staff, and visitors. Must be able to use equipment without jeopardizing the safety of self, others, or equipment and use supplies safely and economically. Demonstrates neat appearance, dress code, and good personal hygiene. Must read, know, and follow personnel, department, and Community policies and procedures. Must attend in-service training and other staff meetings as required as well as complete online training Visit ********************** (http://**********************) for more information. Background checks/drug-free workplace. EOE. PIdd1bf9864c06-37***********1

OBJECTIVE The Front Office Manager is responsible for supporting the Asst. Director of Rooms with the successful operation and administration of Front Office and staff to ensure that departmental goals and objectives are met. This leadership role will as needed support as a Manager on Duty, responding to guest incidents as well as emergency situations. The Front Office Manager is responsible for ensuring that all Front Office operations are carried out seamlessly and consistently, while also developing elevated quality standards for Concierge, Guest Services, Front Desk, and Adventure Concierge (Recreation). The role's focus includes but is not limited to the supervision, training/ development, coaching/ disciplinary corrective action, staff engagement, resort programming growth, and policy implementation and enforcement. The Front Office Manager must ensure awareness of all departments throughout the Hotel in order to assist with the seamless movement and on-site experience of Hotel Guests, Attendees, and Patrons - within the Aspen Meadows Resort and greater Aspen Institute campus. In addition to providing exceptional service from time of reservation, through the hotel stay, and post-departure, the overall financial accuracy and simultaneous maximization of departmental profit is expected. ESSENTIAL JOB FUNCTIONS Supervise the activities and the service delivery levels of the Concierge, Guest Services Agents, and Front Desk Teams. Responsible for the selection, training and development of the personnel within the Front Office Team. Able to exercise the hire and fire discretion within Aspen Meadow's policies. Operate the department within Aspen Meadow's policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Schedule staff based on occupancy and resort activity, maintain productivity and labor costs within budgets while monitoring daily overtime. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels and business needs. Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department. Directly contact respective personnel and relay any deficiencies that are to be corrected. Coach, counsel and discipline as needed and effectively recommend suspension and/or termination. Ensure the timely completion of performance appraisals. Provide direct service to guests as needed, including, but not limited to, checking in guests, answering phones, billing, reservation adjustments, etc. Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation. Establishes consistent standard operating procedures. Ensure cash handling policies are followed. Maintains Guest Glitch Reports and ensures proper follow-up accordingly. Responsible for Unifocus Survey scores, reviews the scores with the staff, site areas for improvement, create incentives In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Move throughout operation to visually monitor and take action to ensure guest experience and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency. Ensure compliance aligned to partnered audit standards. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Assist in organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as pre-arrival and daily operational information and guest recovery opportunities. Schedule and direct staff in their work assignments. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. AP/ Vendor/ checkbook/ invoicing Support the Housekeeping Operation when needed. Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. Additional duties as necessary and assigned. EDUCATION/EXPERIENCE High school or equivalent education required; Bachelor's Degree preferred. Minimum three years management experience with at least three years in management at progressively higher levels of responsibility. Significant attention to detail and strong verbal/ written communication skills critical. Computer skills (Microsoft Office 365) required; experience with OPERA Cloud, Nuvola/ Alice, ProfitSword. EZFacility, Sertifi, and Salto preferred. Complete understanding of bottom-line profitability and budget goals required. REQUIREMENTS Beyond the below listed requirements, this role may be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; facilitate problem resolution involving several variables. Must be able to speak, read, write and understand English. Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying frustration. Maintain discretion and security for the hotel and guests. Have a flexible schedule that can work any shifts in addition to supporting with needed staffing coverage in the instance of call-offs (including Overnight/ Night Audit). Must possess basic computer and technology operation skills. Excellent communication skills; for both internal and external functions. Ensure all Front Office quality standards (including partnered affiliates) are complied with and that policies and procedures are consistently applied. Responsible for the financial management of the operation. Maintain profitability of Rooms Operation to support overall hotel operation. Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. Handle all disciplinary counseling as needed in accordance to policy. Motivate staff and establish a productive and positive work environment. Follow and support Salamander Vision, Mission Statement and Core Values. Follow the company's employee handbook for rules and regulations. Serve as Manager on Duty when General Manager and Asst Director of Rooms are absent PHYSICAL DEMANDS Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to bend, stoop, squat and stretch to fulfill handling of luggage/ packages and fulfill cleaning/inspection tasks, occasionally. WORK ENVIRONMENT Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures i.e. The Front Drive (-2°F) or Golfcart operations (+90°F), possibly for one hour or more. Must be able to change activity frequently and cope with interruptions. Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Job Description OBJECTIVE The Front Office Manager is responsible for supporting the Asst. Director of Rooms with the successful operation and administration of Front Office and staff to ensure that departmental goals and objectives are met. This leadership role will as needed support as a Manager on Duty, responding to guest incidents as well as emergency situations. The Front Office Manager is responsible for ensuring that all Front Office operations are carried out seamlessly and consistently, while also developing elevated quality standards for Concierge, Guest Services, Front Desk, and Adventure Concierge (Recreation). The role's focus includes but is not limited to the supervision, training/ development, coaching/ disciplinary corrective action, staff engagement, resort programming growth, and policy implementation and enforcement. The Front Office Manager must ensure awareness of all departments throughout the Hotel in order to assist with the seamless movement and on-site experience of Hotel Guests, Attendees, and Patrons - within the Aspen Meadows Resort and greater Aspen Institute campus. In addition to providing exceptional service from time of reservation, through the hotel stay, and post-departure, the overall financial accuracy and simultaneous maximization of departmental profit is expected. ESSENTIAL JOB FUNCTIONS Supervise the activities and the service delivery levels of the Concierge, Guest Services Agents, and Front Desk Teams. Responsible for the selection, training and development of the personnel within the Front Office Team. Able to exercise the hire and fire discretion within Aspen Meadow's policies. Operate the department within Aspen Meadow's policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Schedule staff based on occupancy and resort activity, maintain productivity and labor costs within budgets while monitoring daily overtime. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels and business needs. Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department. Directly contact respective personnel and relay any deficiencies that are to be corrected. Coach, counsel and discipline as needed and effectively recommend suspension and/or termination. Ensure the timely completion of performance appraisals. Provide direct service to guests as needed, including, but not limited to, checking in guests, answering phones, billing, reservation adjustments, etc. Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation. Establishes consistent standard operating procedures. Ensure cash handling policies are followed. Maintains Guest Glitch Reports and ensures proper follow-up accordingly. Responsible for Unifocus Survey scores, reviews the scores with the staff, site areas for improvement, create incentives In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Move throughout operation to visually monitor and take action to ensure guest experience and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency. Ensure compliance aligned to partnered audit standards. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Assist in organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as pre-arrival and daily operational information and guest recovery opportunities. Schedule and direct staff in their work assignments. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. AP/ Vendor/ checkbook/ invoicing Support the Housekeeping Operation when needed. Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. Additional duties as necessary and assigned. EDUCATION/EXPERIENCE High school or equivalent education required; Bachelor's Degree preferred. Minimum three years management experience with at least three years in management at progressively higher levels of responsibility. Significant attention to detail and strong verbal/ written communication skills critical. Computer skills (Microsoft Office 365) required; experience with OPERA Cloud, Nuvola/ Alice, ProfitSword. EZFacility, Sertifi, and Salto preferred. Complete understanding of bottom-line profitability and budget goals required. REQUIREMENTS Beyond the below listed requirements, this role may be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; facilitate problem resolution involving several variables. Must be able to speak, read, write and understand English. Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying frustration. Maintain discretion and security for the hotel and guests. Have a flexible schedule that can work any shifts in addition to supporting with needed staffing coverage in the instance of call-offs (including Overnight/ Night Audit). Must possess basic computer and technology operation skills. Excellent communication skills; for both internal and external functions. Ensure all Front Office quality standards (including partnered affiliates) are complied with and that policies and procedures are consistently applied. Responsible for the financial management of the operation. Maintain profitability of Rooms Operation to support overall hotel operation. Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. Handle all disciplinary counseling as needed in accordance to policy. Motivate staff and establish a productive and positive work environment. Follow and support Salamander Vision, Mission Statement and Core Values. Follow the company's employee handbook for rules and regulations. Serve as Manager on Duty when General Manager and Asst Director of Rooms are absent PHYSICAL DEMANDS Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to bend, stoop, squat and stretch to fulfill handling of luggage/ packages and fulfill cleaning/inspection tasks, occasionally. WORK ENVIRONMENT Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures i.e. The Front Drive (-2°ree;F) or Golfcart operations (+90°ree;F), possibly for one hour or more. Must be able to change activity frequently and cope with interruptions. Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Are you ready to join StepStone Hospitality in this new year? Located in Cranberry Township and with Andy Warhol Museum reachable within 21 miles, Hampton Inn & Suites Cranberry Township provides a fitness center, non-smoking rooms, free WiFi throughout the property and a garden. The property is around 21 miles from Pittsburgh Children's Museum, 21 miles from PNC Park and 21 miles from David L. Lawrence Convention Center. The Front Office Manager works closely with the General Manager and the management members to · Maintain standards of quality guest service. · Oversees all problem resolution matters at the desk, breakfast area, operations area · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. - Ability to accurately use various office and accounting software. Requirements · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Attend required meetings. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Understands and communicates the StepStone mission and core values. We are an Equal Opportunity Employer.

Requirements These are required of every associate. · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The Office Manager serves as the face and first impression of The Howard Hughes Corporation for all internal and external clients. In this role, the office manager is responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency. The ideal candidate for this role maintains the utmost professionalism, superior customer service, is able to anticipate needs for all office events and is able to manage ad hoc projects as needed. What You Will Do * Performs high-level contracting & administrative work, including frequent complex and confidential clerical work organizing, scheduling, coordinating, researching, compiling, exchanging and analyzing information. * Participates in administrative support functions such as budgeting or creating and maintaining spreadsheet tracking reports. * Schedules meetings/conference calls and appointments, makes travel arrangements, as needed. * Manage access badges for our office, parking garage, and fitness center in a timely manner. * Manage vendor relationships for office equipment, workplace supplies, and coordinates with property management organization. * Manage month-end billing including invoice reconciliation, maintenance of daily transaction records, collection, processing of payments, and working with accounting department. * Update and distribute phone extension list as required. * Update office floorplan/maps and parking as required. * Contacts are with executives, managers, other employees and customers mainly to assist with information exchange, problems and requests. * On an as needed basis, may provide administrative support to various departments in the Corporate Office. * Ensure front desk, lobby, kitchen, break rooms and all other common areas maintain professional appearance. Keep traffic flowing in the lobby (deliveries, people waiting for meetings, answering questions, etc.) * Serve as the first point of contact for all visitors and direct them to the person or people they are scheduled to meet. * Proactively manages all logistics and partners with support staff to ensure all critical business meetings have a VIP experience throughout. * Supervise porter staff. * Partners with receptionist and support teams to develop efficiencies to support executive and employees in-office experience. * Maintain calendars for all conference rooms and proactively resolves and schedule conflicts. Partners with IT to ensure all AV needs are met. * Answer incoming phone calls and direct to appropriate person or department; screen incoming phone calls as appropriate and transfer as necessary. * Prepare overnight/courier deliveries as requested. * Liaison with property management for maintenance requests and building needs. * Coordinate meetings and other office events as requested. * Other general administrative duties as assigned. ABOUT YOU * Associates or undergraduate degree preferred. * Minimum of five years of administrative or office management experience * Punctual. * Maintain a professional appearance at all times. This person is often the first impression of our company for clients, government officials and guests. * Strong writing skills. * Professional interaction with clients and vendors. * Build positive working relationships with employees at all levels within the organization. * Self-starting and resourceful; able to work efficiently with limited information. * Able to effectively multi-task and handle multiple projects. * Exercise sound judgment when making decisions and willing to ask if unsure. * Able to meet deadlines as necessary. * Effectively work with minimal supervision. * Strong attention to detail. * Exceptional communication skills, both verbal and written. * Good problem solver/creative thinker. * "Can-do" attitude and proactive. * Highly proficient in MS office applications: Outlook, Word, Excel, Power Point. * Learn other technologies as needed (Coupa, Salesforce, access badge system, etc.) Benefits Built for You At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical. * Competitive 401k plan * Generous PTO policy * Premium medical, dental, and vision coverage * Voluntary benefits for unexpected life events * Student loan assistance and stipends to assist with lifelong learning About Howard Hughes Communities Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com. NOTICE TO THIRD-PARTY AGENCIES Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.

Job Details Kimpton Midtown - New York, NY Full Time Not Specified $75000.00 - $85000.00 Salary/year AnyDescription Extell Hospitality Services Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence. Location Perfectly positioned at Rockefeller Center's doorstep with a bird's eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings. Overview: The Front Office Manager is a pivotal leadership role responsible for overseeing the daily operations of the hotel's front desk and guest services departments. This position is critical in ensuring an exceptional guest experience from arrival to departure. Working closely with the Director of Operations and Guest Experience Manager the Front Office Manager will play a significant role in strategic planning, team growth and empowerment, and maintaining high brand and service standards, effectively sharing responsibilities that might typically fall under a Director of Front Office. The successful candidate will be a highly organized, detail-oriented, and customer-focused individual with strong leadership and communication skills. Key Responsibilities: Operational Oversight: Direct and supervise all front office operations, including check-in/check-out, and guest services. Actively assist Front Desk Hosts and Guest Services teams as needed with daily tasks such as guest check-ins, check-outs, handling luggage and packages, and managing incoming calls, ensuring seamless service delivery. Ensure efficient and smooth workflow, adherence to policies and procedures, and optimal guest service delivery. Monitor and manage room inventory, rates, and availability to maximize occupancy and revenue in collaboration with the Director of Operations. Oversee cash handling procedures, bank deposits, and accurate reconciliation of daily transactions. Address and resolve guest complaints and issues promptly and professionally, escalating to the Director of Operations when necessary. Conduct regular inspections of the front office area to ensure cleanliness, organization, and adherence to brand standards. Implement and enforce security and safety procedures for guests and staff. Manage and allocate resources effectively, including supplies and equipment. Team Leadership & Growth: Recruit, onboard, train, and nurture a high-performing front office team. Conduct regular performance reviews, provide constructive feedback, and identify opportunities for professional growth. Schedule and manage schedules to ensure adequate coverage and adherence to forecast and labor budgets. Foster a positive and collaborative work environment, promoting teamwork and high morale. Lead daily briefings and regular departmental meetings to communicate important information, set goals, and address concerns. Guest Experience & Satisfaction: Champion a guest-centric culture, ensuring all team members are empowered to deliver personalized and memorable experiences. Monitor guest feedback (e.g., online reviews, comment cards) and work with the team to continuously improve service quality. Develop and implement strategies to enhance guest satisfaction and loyalty. Act as a visible and accessible point of contact for guests, proactively engaging with them to ensure their needs are met. Assist the Front Desk Hosts and Guest Service teams as needed. Financial Management (in collaboration with Director of Operations) Contribute to the development and management of the front office budget. Monitor departmental expenses and identify cost-saving opportunities. Assist in forecasting revenue and occupancy trends. Collaboration & Communication: Work closely with the Director of Operations on strategic initiatives, operational improvements, and problem-solving. Maintain strong communication channels with other hotel departments (Housekeeping, F&B, Sales, Engineering, and Night Operations Manager) to ensure seamless operations and guest satisfaction. Prepare and present regular reports on front office performance, key metrics, and guest feedback to the Director of Operations. Qualifications Qualifications Minimum of 3-5 years of previous experience in Front Office Operations, with at least 2 years in a supervisory or management role within a full-service hotel or large hospitality environment. Proven experience in a high-volume, fast-paced urban market, preferably New York City. Skills: Proven track record of delivering exceptional guest service and achieving operational excellence. Proven track record of delivering exceptional guest service and achieving operational excellence. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent problem-solving abilities and decision-making skills. Familiarity with hotel property management systems (PMS) and basic computer skills. Exceptional organizational skills and meticulous attention to detail. Demonstrated ability to train, mentor, and motivate a team. Knowledge of local attractions, dining, and transportation is a plus. Ability to work flexible hours, including overnights, weekends, and holidays, as needed. Ability to work effectively in fast-paced environment and manage multiple priorities. Physical Requirements: Ability to stand for extended periods. Ability to lift and carry up to 25 pounds. Manual dexterity to operate cleaning equipment and handle supplies. Why Join Extell Hospitality Services? EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world's most dynamic environments. Typical Compensation Range: Base Salary: $75K - $85K Additional Considerations: Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company's values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized. Key Responsibilities: Leadership & Culture Uphold and role model the company's values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality. Foster an environment of continuous growth through coaching, mentoring, and development. Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates. Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings. Guest Experience Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction. Encourage creative problem-solving to accommodate guest requests whenever possible. Serve as a tour guide for all hotel experiences, using intuition to personalize each guest's stay. Execute property events and activations for in-house and future guests. Operations & Collaboration Collaborate with the team to complete daily tasks and uphold service standards. Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards. Monitor reservation channels to ensure accurate and detailed guest information is captured. Maintain proper par levels of operational supplies within budget guidelines. Safety & Emergency Preparedness Be knowledgeable in all matters related to guest and associate safety, security, and well-being. Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols. Strategic Partnership Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy. Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs. Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team. Qualifications: Proven experience in hotel front desk or guest services leadership. Strong interpersonal and communication skills. Ability to lead, inspire, and develop a high-performing team. Proficiency in hotel management systems and reservation platforms. Flexible schedule, including weekends and holidays. Passion for hospitality and attention to detail. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Available Positions Family Office Manager Miamisburg, OH Apply Executive Assistant Miamisburg, OH Apply Vice President of Accounting and Finance Miamisburg, OH Apply Director Of Communications Miamisburg, OH Apply Accounting Manager Miamisburg, OH Apply Featured Positions * * * * * ❮ ❯ NOW HIRING We're looking for a talented individual to join our team. APPLY NOW ← Back Family Office Manager * Location Miamisburg, OH * Job Type Full Time * Posted November 3, 2025 We're seeking a Family Office Manager to lead key projects that drive our growth and impact. In this role, you'll manage various initiatives, build relationships with key leaders both internally and in the community, and support the organization's founder, both personally and professionally. Does this describe you? * Do you like to be the go-to person who has answers or finds solutions to any problems that may come your way? * Do you love wearing multiple hats and enjoy staying busy, where no 2 days are alike? * Do those that know you best describe you as extremely organized and disciplined with great attention to detail? * Are you a natural problem solver with great communication and follow-up skills? * Do you love working in a challenging, fast-paced, & dynamic environment? * Would you consider yourself an individual with a high level of determination? * Do you have a long history of personal and professional achievement, along with a can-do attitude? If this describes you, this is your opportunity to be a part of a high-growth, privately held organization named by Glassdoor as one of the nation's top 50 workplaces. The Connor Group is a national leader in operating upscale apartment communities and is considered the best in its industry. Most Important Job Responsibilities: * Leadership and oversight for a team of 3 * Project oversight from Start to Finish * Organization, delegation, and follow-up on a wide range of projects and activities. * Lead negotiations on a number of projects, including contracts, services, and acquisitions. * Set clear expectations, measure, and hold accountable - Vendors as well as internal and external partners * Proactive Communication internally and externally In just 30 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for innovation and community involvement. But we're most proud of our more than 400 associates, who remain our No. 1 key to success. The right candidate will earn the following opportunities... * Work on cutting-edge projects and groundbreaking ventures with large-scale impact on the community * Firsthand experience with high-level decision-making and problem-solving * Outstanding pay, industry-leading benefits, with a reward and recognition culture * Ability to earn equity in the company by becoming a partner within 36 months, worth over $3 million. * Opportunity to work with an exceptionally talented group of individuals * True leadership role where your efforts and results make a significant impact on the organization as a whole. Apply Now Name* Email* Phone* Resume/CV*

Job Description We're seeking a Family Office Manager to lead key projects that drive our growth and impact. In this role, you'll manage various initiatives, build relationships with key leaders both internally and in the community, and support the organization's founder, both personally and professionally. Does this describe you? · Do you like to be the go-to person who has answers or finds solutions to any problems that may come your way? · Do you love wearing multiple hats and enjoy staying busy, where no 2 days are alike? · Do those that know you best describe you as extremely organized and disciplined with great attention to detail? · Are you a natural problem solver with great communication and follow-up skills? · Do you love working in a challenging, fast-paced, & dynamic environment? · Would you consider yourself an individual with a high level of determination? · Do you have a long history of personal and professional achievement, along with a can-do attitude? If this describes you, this is your opportunity to be a part of a high-growth, privately held organization named by Glassdoor as one of the nation's top 50 workplaces. The Connor Group is a national leader in operating upscale apartment communities and is considered the best in its industry. Most Important Job Responsibilities: Leadership and oversight for a team of 3 Project oversight from Start to Finish Organization, delegation, and follow-up on a wide range of projects and activities. Lead negotiations on a number of projects, including contracts, services, and acquisitions. Set clear expectations, measure, and hold accountable - Vendors as well as internal and external partners Proactive Communication internally and externally In just 30 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for innovation and community involvement. But we're most proud of our more than 400 associates, who remain our No. 1 key to success. The right candidate will earn the following opportunities... · Work on cutting-edge projects and groundbreaking ventures with large-scale impact on the community · Firsthand experience with high-level decision-making and problem-solving · Outstanding pay, industry-leading benefits, with a reward and recognition culture · Ability to earn equity in the company by becoming a partner within 36 months, worth over $3 million. · Opportunity to work with an exceptionally talented group of individuals · True leadership role where your efforts and results make a significant impact on the organization as a whole.

Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We'd be excited if you joined us on this journey. We're not looking for culture fits; we seek culture adds. If you are spirited, kind, approachable and wish to show up to work being boldly and unapologetically you, we welcome you to our table. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Maintains proper supervision over all aspects of operations up to but not limited to Front Office. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Ability to assist with various office tasks as needed. · Train new hires. · Other duties as assigned Requirements · Minimum of 1 year working at the hotel front desk · Prefer experience working with Opera system · Guest service and communication skills · Prefer positive and encouraging leadership style We are an EEO Employer.

Part-time professional position! Flexible 25-30 hour per week work schedule. We're looking for an experienced office pro -- hotel, property management, real estate industry a plus. If you are a problem solver, a clear communicator with leadership and organizational skills, we would like to meet you. Willing to train the right applicant. We seek someone interested in overseeing the operations and personnel of a small housing community. This is a rewarding career direction with variety and is perfect for someone tired of sitting at a desk all day. Welcome residents, respond to inquiries, process rental applications; Coordinate maintenance scheduling; Beautify property and a willingness to be hands-on; Project coordination involving third-party vendors; Walk the property for frequent inspections; Resident relations; Rent collections; Enforcing community rules; Lease move-ins and move-outs on proprietary software; Keeping the office well-organized and ordering supplies as needed; Professionally correspond with the corporate office Valid driver's license

The Front Desk Manager oversees the daily operations of the front desk to ensure exceptional guest service and smooth administrative processes. This role is responsible for managing front desk staff, handling guest concerns, and ensuring that all front office procedures are followed efficiently and professionally. Uphold and role model the company's values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism Encourage your team to find creative solutions in order to accommodate guest requests whenever possible Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes, enabling you to add a personalized touch that creates a special memory Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests' needs Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department Execute the delivery of property events to in-house guests and future guests Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department's key priorities Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

The Front Office Manager is responsible for assisting the Director of Operations while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Approach all encounters with guests and employees in a friendly, service-oriented manner. Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be aware of all rates, packages, and promotions currently offered Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals. Monitor key control to maintain hotel security. Answer all guest inquiries in a timely and professional nature. Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management. Qualifications High School diploma or equivalent required. At least 2 years of hotel/hospitality experience preferred. Previous hotel supervisory responsibility preferred Ability to stand during entire shift. Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to work a flexible schedule that includes weekends and holidays. Benefits Health and dental insurance available after 60 days of employment. 401k with company match after 1 year of employment. Paid time off. Go Hilton Team Member travel discount program. Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Details Hilton Garden Inn DFW North Grapevine - Grapevine, TX Full TimeDescription Our Front Office Manager: Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction. You'll enjoy this job because… * You want to grow within Front Office * You enjoy providing excellent guest experience * You're self-motivated to go above and beyond What you'll be doing… * Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests * Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis * Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc. * Maintain knowledge of all of hotel outlet offerings, facilities and local area events * Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures * Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up * Ensure accurate guest data is inputted into HMS profile including comments, history, etc. * Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information * Maintain a detailed log with all guest issues and resolutions * Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved * Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies * Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week" * Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback * Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. * Must possess basic ability to analyze and understand forecasts and budgets * Other duties as assigned You should be able to… * Speak, read, and write in primary language used in the workplace * Sit, stand, walk, and be in front of a computer for 8+ hours Requirements… * Customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

The Office Manager is a key position in our organization, leading a graphics and marketing team, and running operations for our high-profile commercial real estate office. The Office Manager is responsible for the team's daily workflow and the overall office activities including reception, mail, and purchasing requests. They oversee facilities projects such as internal office moves and making arrangements for office meetings/events. They interact closely with Corporate Marketing and collaborate with other Kidder Mathews Office Managers and departments. They exemplify Kidder Mathews' highly professional image and take pride in delivering a first-class experience for clients, brokers, and employees. They strive to make Kidder Mathews one of the best places to work by setting the example each day with their professionalism and positive energy. ESSENTIAL FUNCTIONS Recruitment, onboarding, supervision, scheduling, training, development, evaluation, and disciplinary action for a team of marketing and administrative professionals Manage graphic production and provide graphic support using Kidder Mathews branded InDesign templates to produce and assemble marketing presentations, proposals, flyer, e-mail flyers, newsletters, postcards, etc. within brand standards Utilize Photoshop and Illustrator to edit and enhance property photographs, floor plans, and other images ensuring brand standards are met Use various mapping and demographic software applications to run reports and create maps, aerials, and presentations Become proficient with the specific duties of all positions to be able to fill in as needed Provide coaching, direction, and leadership to employees in order to achieve company and client results Promote and maintain a positive working environment in alignment with Kidder Mathews values Approve timecards and time off requests for direct reports and Broker Assistants, ensuring accuracy Partner with direct supervisor and Human Resources on employee concerns Oversee the reception and common areas to ensure effective telephone and mail communications both internally and externally to maintain professional image Ensure office is clean and maintains a professional presentation Approve relevant invoices ensuring accuracy Process sign requests, manage billing including allocations and reconciliations, ensuring accuracy Partner with IT to provide onsite support and/or set up of computers, phones, and IT systems Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities Supervise the maintenance of office equipment, including copiers, postage machine, etc. Responsible for office facilities and day-to-day operations (such as distributing building access keys, back-up to security access cards and furniture, etc.) Manage office materials supply inventories ensuring the office is stocked but not in excess (office supplies, bathroom supplies, kitchen supplies, coffee service, etc.) Create and organize office events for team building and employee engagement Maintain safe working environment by ensuring all safety procedures set forth by the Kidder Mathews Safety Committee and building PM are followed Partner with director supervisor to plan and manage office construction and moves as required Act as liaison between office and building management Partner with VP/Director/Manager of Brokerage Operations to make relevant office decisions (inclement weather or emergency closings, etc.) OTHER FUNCTIONS Perform other duties or projects as requested. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED KNOWLEDGE Strong Adobe Creative Suite program skills (InDesign, Photoshop, Illustrator, and Acrobat) Strong MS Office skills (Word, Outlook, PowerPoint, Excel) SKILLS & ABILITY Demonstrated leadership skills with an aptitude and willingness to effectively train others Demonstrated high skill with editing, and utilizing proper grammar and spelling Demonstrated high level of initiative in utilizing recourses to execute tasks and solve problems with strong troubleshooting skills Customer service oriented with great interpersonal skills to build relationships with employees, brokers, management, vendors, and clients Motivated and pro-active in maintaining and developing skillset Ability to work with minimal supervision, know when to ask questions, and lead by example Ability to speak, write and understand English with excellent grammatical, oral and written communication skills Polite and professional communication, telephone etiquette, and professional appearance Ability to multi-task, prioritize, and utilize resources to execute multiple projects and tasks within a deadline-oriented environment Highly accurate, attentive, and detail-oriented Able to function in a team environment, utilizing resources to execute tasks and solve problems Ability to type a minimum of 65 wpm Excellent communication skills to be able to function in a team environment to work a project through to completion Ability to take ownership of assigned tasks with high level of initiative Ability to handle Broker and Employee information with high level of confidentiality and professionalism EDUCATION-CERTIFICATION High School Degree or equivalent required, Bachelor's degree or a combination of education and experience preferred EXPERIENCE REQUIRED 5+ years related experience At least 2 years previously office management and/or supervisory role SUPERVISORY RESPONSIBILITIES Office Manager supervises the brokerage staff of their office which includes marketing and administrative professionals. WORK ENVIRONMENT This is a standard office environment with standard office noise like talking, office equipment, etc. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. This position is often active and may require standing, walking, bending, kneeling, stooping and crouching. The employee must sometimes lift and/or move items up to 50 pounds with the assistance of hand truck or dolly. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision, distance vision, peripheral vision, depth vision, color vision and the ability to adjust focus.

The Preschool Office Manager will be responsible for the overall daily management and efficient operation of the Preschool Branch office general processes, including program enrollment, account receivables and data collection necessary to maintain program compliance. Responsible for monitoring branch phone, email and general correspondence, ensuring timely follow-up of all messages. Schedules facility tour appointments, coordinates the program enrollment process, manages child records and the collection of annual required forms for both centers, ensuring recordkeeping compliance. Maintains business procedures in accordance with Y and general accounting practices. Oversees clerical responsibilities associated with accounts payable, weekly billing changes, cash reports, deposits, and approving income-based applications per Y standards. Verifies and files weekly DHS child attendance and compiles and reports USDA child nutrition data. Audits paperwork collection across both centers, provides program worksheets to accounting, manages returned checks and program enrollment reporting. Provides administrative support for branch Community Support Campaign, which may include processing request information, thank you letters, invoices and collection of funds. Administrative duties including managing the purchase of office supplies and equipment, supervising the maintenance of office equipment and assisting with technology requests related to staff training and program promotion. Maintains accurate inventory records. Understands and teaches others to implement the site emergency plan as necessary. Attends staff meetings, training sessions, and special events as required. Other duties as assigned. Qualifications: High school diploma required, associate's degree preferred. Prior office experience (2-3 years preferred) Excellent oral and written communication skills. Excellent interpersonal and problem solving skills. Knowledge of general business, data and administrative management practices and procedures. Proficient knowledge of computers (including Windows-based systems, Microsoft Word, Excel, and Outlook) & ability to learn YMCA systems including, but not limited to: Personify & SGA. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Work schedule Monday to Friday Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance Employee discount Paid training