Link Engineering jobs - 60 jobs

MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industry. We are leaders in the mobility industry, known for innovative methods and best practices that support the world's top customers. Our global reach and diverse capabilities create an exciting environment for professional growth. Role Overview The Automotive Quality Liaison supports quality activities by working closely with internal teams, customers, and suppliers. This role focuses on quality tracking, documentation, inspections, and issue resolution while maintaining strong communication and attention to detail. Must-Have Qualifications High school diploma or higher Strong Microsoft Office and computer skills Excellent attention to detail with daily tracking of inventory and materials Strong communication, teamwork, and collaboration skills Effective problem-solving abilities Ability to stand and walk for extended periods Valid driver's license and reliable transportation Required Skills Ability to read and understand CAD drawings and blueprints Basic knowledge of measurement instruments and inspection tools Understanding of quality documentation and procedures Ability to manage multiple tasks and maintain accurate records Preferred Skills Automotive OEM or Tier 1 experience Exposure to quality assurance or liaison roles Interest in developing business development and customer-facing skills Experience working cross-functionally with engineering, quality, and operations teams

Job Description Automotive Service Porter Shuttle Driver Roush Honda is a 100% employee-owned company and Top-Rated Auto Dealership. When you step into our dealerships, you will understand why we're different. We strive to provide a sense of belonging within our family-like workplace culture. Yes, we offer great benefits, opportunities for advancement, community involvement, and we're closed on Sundays. However, we believe our growth and success come from our employees having a stake in our Employee-Owned Company. We provide an opportunity for the people who build the business to take it forward. We count on everyone to work together toward a common goal. When you work at Roush Honda, You Own It! Summary The Service Porter Shuttle Driver warmly transports customers to their workplace, residence, or essential errands while their vehicle undergoes servicing. In addition to customer shuttling, this role enhances operational efficiency within both the service drive and shop. This is achieved through providing assistance to advisors and the management team, as well as maintaining dealership organization and cleanliness. The role involves a welcoming demeanor when customers arrive, valeting vehicles from the service drive to designated parking warmly greets customers upon arrival, valeting customer vehicles from the service drive to a designated parking areas and organizing our inventory of company - owned rental vehicles. Full Time Benefits: Closed on Sundays Great experience working for a HIGH PERFORMANCE, nationally - recognized Honda dealership Potential job transfer opportunities within the dealership Health Insurance Dental Insurance Company-paid Short-Term Disability Company-paid Life Insurance Long-Term Disability Voluntary Life Insurance Paid Time Off Employee Stock Ownership Plan 401k Core Responsibilities Greets customers with a “warm” greeting when they arrive in the service drive Plans a route that will best serve the clients needs and estimates the time the trip will require Uses knowledge of local area, GPS and or mapping applications to avoid high traffic areas and to ensure the shortest and safest route to destination Inspects shuttle van and confirms client hasn't left any items behind Providing each vehicle with protective floor and seat covering Communicating with Roush teammates and valeting the vehicle to a designated parking area Complete tire pressure checks, battery tests, check / fill fluids (when needed), replace windshield wiper inserts, and replace light bulbs Complete routine cleaning in the service drive and the service shop Complete car washes on customer and company - owned vehicles Participate in deep clean projects with our maintenance team Requirements: Ability to work Monday - Thursday 2pm-10pm and rotating Friday or Saturday 8a-6p Ability to present a neat and professional appearance Previous customer service experience of 2 years minimum required Excellent interpersonal and customer service skills Physically able to perform assigned tasks including driving, standing for extended periods, frequently walking, working in inclement weather conditions Must be an experienced driver having a valid driver's license with less than 4 points and no history of reckless driving. Consent to a background check and drug screening

MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industry. We are leaders in the mobility industry and excel through innovative methods and best practices in support of the world's best customers. Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team. Role Summary The Automotive Quality / Manufacturing Sorter supports quality inspection and material handling activities while ensuring all parts meet customer specifications. The role requires strong attention to detail, precise measurement skills, and the ability to follow instructions accurately while working collaboratively with team members. Must-Have Skills & Qualifications High school diploma or equivalent Excellent attention to detail Experience using precision measuring instruments, including digital and manual calipers and micrometers Ability to perform cycle time measurements using time-study tools Strong quality inspection and documentation skills on a daily basis Ability to follow work instructions clearly and work collaboratively Ability to stand and walk for extended periods Ability to lift 25-50 pounds as required Valid driver's license and reliable personal transportation Must pass an assessment during the interview process to be selected for the role Key Responsibilities Inspect, sort, and verify parts according to customer quality standards Use precision measurement tools to verify dimensions and tolerances Document inspection results accurately and maintain digital or physical records Follow all work instructions carefully and communicate issues to team leads Collaborate with team members to meet daily quality and production objectives Support continuous improvement initiatives and maintain organized work areas Preferred Skills (Optional) Prior experience in automotive manufacturing or quality inspection Familiarity with IATF/ISO quality standards Basic knowledge of material handling and inventory management

MARTIN Technologies is seeking a dynamic and experienced Account Manager to join our Toledo team, focusing on General Motors (GM) clients within the automotive and manufacturing industries. In this role, you will be the primary liaison between MARTIN and our GM accounts, driving business growth, fostering strong relationships, and ensuring client satisfaction. The ideal candidate possesses a deep understanding of the automotive sector, exceptional communication skills, and a proven track record in account management and business development. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. Responsibilities: Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements: Bachelor's degree in Business, Sales, or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Familiarity with CRM software preferred Deep understanding of the automotive and manufacturing sectors, including industry trends and challenges Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level Willingness to travel as needed to meet with clients and attend industry events About MARTIN Technologies: MARTIN Technologies (MARTIN) is a full-service engineering and manufacturing company supporting the complete mobility space, including passenger cars, heavy-duty commercial vehicles, marine, motorcycles, stationary power, and motorsports industries. Catapult your career and join MARTIN to help us build the future. We are leaders in the mobility industry, excelling with innovative methods and best practices in support of the world's top customers. Join MARTIN and accelerate your career path with our NEW ECO SYSTEM, including Advanced Technologies. Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team.

MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industry. We are leaders in the mobility industry, known for innovative methods and best practices that support world-class customers. Role Summary The Automotive Quality / Manufacturing Shift Team Leader leads daily quality and operational activities while supervising a team of 6-12 associates. This role owns shift execution, quality documentation, team scheduling, and coordination of inspected material shipments to customer locations. Must-Have Qualifications Advanced computer skills, including strong proficiency in Microsoft Office Proven experience leading 6-12 team members Forklift license and hands-on forklift experience Excellent attention to detail with daily tracking of quality records, inventory, and materials Strong communication, collaboration, and employee relations skills Effective problem-solving and decision-making abilities Ability to stand and walk for extended periods Ability to lift 25-50 pounds Valid driver's license and reliable transportation Full ownership of digital documentation and record management Required Experience Maintaining and tracking quality documentation on a daily basis Interpreting quality requirements and converting them into task-based schedules Supervising daily work objectives and team performance Collecting and maintaining customer work instructions and communicating them to the team Coordinating shipping of inspected and approved materials to customer locations

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto. The ideal candidate will have a passion for problem solving customer issues, driving value of our products, and finding strategies to drive the retention of our existing customers. What your team does: The Retention Team is responsible for all internal and external inquiries related to account cancellations. They work to reduce churn and maximize the value of our products to our existing customers to drive value and revenue. What you'll work on: * Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers * Support our internal teams as the primary point of contact for cancellation requests and potential churn * Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams; ensure timely delivery of our solutions * Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful; make recommendations for improvements based on data and trends * Track and communicate customer feedback to internal stakeholders * Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools * Other tasks and duties assigned by Customer Support Leadership, as required What you may have: * 2+ years of experience in a customer facing support, sales, retention or save environment role * Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution * Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences * Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems * The desire to win (and have fun) as a member of a high performing team * A growth mindset and a sense of optimism and enthusiasm Serious bonus points if you have: * Bachelor's degree (or an expected completion date no later than January 2026 if in your final semester) * Experience in the legal industry and/or knowledge of the justice system * Experience with our current tech stack: Salesforce, Slack, Gong #LI-Hybrid This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $68,000 to $80,000 to $92,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Our Talent Acquisition team is expanding, and we are looking for a talented Talent Acquisition Specialist to join our growing EMEA Talent Acquisition team. This will be a 12-Month Fixed Term Contract position based in our Dublin Hub We are looking for someone who is interested in playing a critical role in a close-knit, supportive team as we continue to accelerate our growth in this region. If you are passionate about attracting quality talent and driven to shape and execute creative talent acquisition strategies, this could be the perfect opportunity for you. We aren't looking for just any traditional recruiter to join this team. We're looking for someone who takes people and culture seriously, someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes their values. Who you are: You're passionate about attracting top talent and energized by the opportunity to design and deliver creative, future-focused talent acquisition strategies. You're not a traditional recruiter-you're someone who genuinely values people and culture, thrives in a high-growth, high-velocity environment, and shows up every day anchored in your values. What your team does: Our Global Talent Acquisition team is dedicated to building exceptional human and high-performing teams. We believe the right talent can shape the trajectory of the company, and we partner closely with leaders across the business to make that happen. We pride ourselves on delivering a thoughtful, seamless, and memorable candidate experience from start to finish. What you'll work on: * Own and nurture stakeholder relationships with EMEA teams, such as Sales, Marketing and Customer Success, to ensure effective collaboration in recruitment efforts. * Oversee a robust candidate pipeline and lead the full-cycle recruitment process, focusing primarily on strategic recruitment efforts in Ireland and throughout EMEA. * Partner with business leaders to align on hiring strategies, meet quarterly hiring targets, and ensure a best in class candidate experience. * Explore and implement creative approaches to attract and engage both active and passive candidates. * Align candidates with Clio's mission, values, and vision. * Play a key role in enhancing our recruiting function by introducing innovative practices and processes, contributing to a culture of continuous improvement. * Represent Clio with professionalism, integrity, and authenticity. We hire according to our values! What you bring: * 1-2 years of full-cycle recruiting experience, ideally in a high-growth, high-velocity environment, with exposure to strategic and complex roles. * A proven track record of meeting (and exceeding) hiring targets, with an ability to balance volume, quality, and speed. * Data fluency-you use metrics and insights to influence decisions, identify trends, and drive behavioural and process improvements. * A consultative mindset, approaching recruitment as a strategic partnership and bringing thoughtful problem-solving to every stage of the hiring process. * Solid grounding in HR best practices, with a commitment to compliance, fairness, and alignment with organizational values. * Proficiency across multiple sourcing and attraction channels-inbound, outbound, referrals, events-and a demonstrated ability to build diverse, high-quality pipelines. Experience engaging passive talent, from sourcing to initial outreach through nurturing to hire. * Curiosity and a growth mindset, with a strong interest in continuously refining your craft, including through the use of AI tools and innovations. Bonus points if you have: * Experience championing diversity and inclusion programs or initiatives * Experience working at an agency and in-house tech / SaaS company * Experience with Workday ATS What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is €56,300 to €66,200 to €76,100 EUR. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Software Development Manager to join our Engineering team. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days. At Clio we strive to be both human and high performing. For Development Managers this means supporting and growing your people, strong execution as a team and as a triad (the teams Designer + Product + Development manager leadership group), and building solid technical solutions. Our development managers are highly technical and hands on, often coding, designing and reviewing alongside their team. They coach and build their teams to be both strong technically and strong team members. They create a safe and productive environment for all Clions. A day in the life might look like: * Collaborating with your triad to: understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team; * Working with your team on designing the technical solutions * Giving great feedback on code reviews, architecture documents, and more to help support team members making great technical decisions for their projects; * Actively participating as a contributor to the project, either through extensive code reviews, or shipping code * Having a 1:1 meeting with your direct reports to make sure they are supported in their career growth and development goals; * Actively participating in hiring to grow engineering team at Clio; * Reviewing code contributed by members from your team or other Clio developers reaching out to you for your experience with a given technology or pattern. You may be a fit for this role if: * Demonstrated success in people leadership in software development, particularly with large scale SaaS products; * A strong background in hands-on software development; * Diverse base of knowledge that allows you to help your team solve complex technical problems; * The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects; and * Growth mindset when it comes to process improvement and new technologies, especially AI * Demonstrated ability to hire the best and brightest engineers in a fast-paced job market-and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team; * You have strong opinions that are weakly held, and foster that same attitude in others; * You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate; * You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world. Serious bonus points if you have: * A philosophy on what makes for great software development teams; * Experience with CRM products at scale; and * Experience with Ruby on Rails or Python. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $172,000 to $215,000 to $258,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

MARTIN Technologies is a full-service engineering and manufacturing company supporting major automotive, aerospace, and defense companies worldwide. We are excited to announce career opportunities in our Quality Services Department, and we are seeking to hire Certified Truck Drivers to join our team. This is a full-time position with benefits. We have immediate openings. Work days are primarily Monday-Friday with occasional weekends. All local driving in the Toledo area. Entry-level CDL A drivers are welcome to apply. Responsibilities include: Local Toledo driving routes of shipments from warehouse to assembly plant Operate truck in safe manner at all times Perform daily truck checks Daily documentation of transport records Obey all traffic and driving rules Report any unsafe truck and dock conditions to Supervisor Pick up and deliver parts to docks and warehouses in a timely and professional manner Positive attitude Qualifications: 2+ years experience as certified truck driver preferred Possess CDL A, good driving record, and a health card Positive attitude Full-time opportunity, with benefits.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Manager, Customer Success Operations to join our Revenue Operations Team. This role is available to candidates in our Vancouver, Calgary or Toronto hub offices, or remotely across Canada (excluding Québec) or the US. What your team does: Revenue Operations has one job: to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient. Who you are: You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals. In this role, you will lead a team of high-performing operational experts that will design, implement, and measure strategic programs, initiatives, and processes that enable our world class Customer Launch team (Onboarding, Data Migrations, and Professional Services) to deliver exceptional value to our customers and drive early product adoption. You will serve as the primary operations partner for our Customer Launch team leadership, partnering with them to drive global operational transformation and scale to ensure we are well-positioned for the next level of Clio's growth. You and your team will design, implement, and measure strategic programs, initiatives, and processes that enable this team to deliver exceptional value to our customers and drive early product adoption, including: * Improving the Launch team's effectiveness and efficiency by optimizing our customer-facing and internal tech stack, including the implementation of in-house and external tools and introducing AI * Scaling the Launch team's operations to support high-volume, multi-product, and global onboarding experiences, including digital onboarding programs * Building Professional Services Operations from the ground up from project creation through to payment collection, including implementing a new Professional Services Automation tool You will work collaboratively with the Customer Success Operations team, Customer Success leadership team, Revenue Operations, Go To Market teams, Product Management, and Finance. You will report directly to the Director of Customer Success Operations. What you'll be doing: * Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services), working closely with their leadership team as an extension of their team * Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team's annual goals and quarterly OKRs * Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets * Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience * Optimizing the Customer Launch team's tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool. Making recommendations and implementing enhancements on a continuous basis to ensure the overall tech stack is effective in enabling the business's strategy and evolving needs * Partnering with Customer Launch team's leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations * Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization's goals and also GTM goals, in partnership with your peers in the Customer Success Operations team and the Revenue Operations team What you bring: * 8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations * Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals * Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams * Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously. Thrives in a fast paced and rapidly evolving environment with competing priorities * Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues * Data-driven and analytical; able to use data to measure the business impact of your work * Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams * Strong ability to work both independently and in teams to deliver successful outcomes * Experience as a power user, business admin, or technical admin of Professional Services Automation platforms (ex: Certinia, Rocketlane) or Customer Success platforms (ex: ChurnZero, Gainsight, Planhat) What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * EAP benefits for you and household members, including counseling and online resources * 401k matching and Child Education Savings * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $132,200 to $165,200 to $198,200 USD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Executive Assistant to work closely with our senior leadership and executive teams here at Clio. This Senior Executive Assistant will work to provide administrative assistance and operational support for the business. This role is for an entrepreneurial individual who has a customer service mindset and exceptional administrative, coordination and communication skills. An Executive Assistant at Clio works autonomously day-to-day within a set of established parameters. Guidance is provided and sought when faced with more complex situations and challenges. This role builds strong interpersonal relationships with other departments and individuals across the organization. Excellent judgment and discretion are expected, as well as the ability to anticipate and communicate the perspectives and preferences of Executives they support. This person needs to be based out of Vancouver or Toronto as this individual will need to be in person 2-3 times per week. What you'll work on: * Contribute to the planning, organization, and execution of special projects - including high-profile international events and key organizational initiatives; * Oversee and manage schedules, appointments, and travel arrangements for the Senior Leadership Team; * Coordinate team events, support community-building, and handle logistical tasks, as requested; * Manage group-wide meetings and agendas, take notes, and track action items for the Senior Leadership Team; * Review, route, and respond to incoming e-mail correspondence and organizational requests on behalf of the Senior Leadership Team; * Organize, track and reconcile professional finances and expenses; * Coordinate communications and liaise directly with external partners, vendors, and clients; * Create and maintain internal documentation, knowledge management, and communications for the Executive Assistant team; * Maintain a high degree of trust and integrity around the protection of confidentiality as an expectation; * Act as an exemplar of Clio's values and culture, serving as an ambassador for the Senior Leadership Team both internally and externally. What you may have: * 10+ experience working as an executive assistant or a proven track record of success providing administrative coordination in a professional setting; * Exposure to senior leaders, business strategy and decision-making; * High degree of trust and integrity around the protection of confidentiality; * Collaborative and self-starter mindset with a bias to action; * Flawless written and verbal communication skills, even under pressure; * Strong interpersonal skills and capacity to develop high levels of trust; * The capacity to multi-task and possession of excellent time management skills; * Impeccable attention to detail; * Resourceful and able to work independently with a deadline-oriented mindset; * Proficiency in Mac operating environments, Google Suite, Slack, Asana and Concur; * A high level of comfort with new technologies and tools; * High degree of professionalism, emotional intelligence and trust. * Demonstrate a keen interest in improving your craft by using AI What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $96,900 to $114,000 to $131,100 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Technical Escalations Agent to join our Customer Support team during the hours of 9am-5pm PT or 10am-6pm PT as the TE team looks to expand our "office hours". (Note: you'll have a set start & end time that will fall within those hours.) Who you are: * An excellent contributor who takes active ownership of both personal and team goals & KPI targets. * Someone with a demonstrated ability to thrive in a high autonomy, high accountability environment. You're always one to hold yourself and others accountable for successes and failures. * A solid team team player who will always step in to help out wherever it's needed, even if that's not covered in this job description. * A committed coach & radically candid communicator who can collaborate effectively with Clions in all roles, levels, and departments. * A self-driven growth-minded individual with a demonstrated track record of taking initiative to grow your skills and learn new tech stacks. * Comfortable handling time-sensitive and emotionally charged customer escalations with confidence and empathy; * A rational and critical thinker who seeks solutions to problems by seeking and alleviating root causes; * An empathetic and humble team player who leads by example; You should have: * Experience with backend monitoring, observability, and diagnostics tools such as ELK or OpenSearch logs, BugSnag and DataDog * Strong experience troubleshooting API. * Proficiency in one or more programming languages (e.g., Python, Ruby) to troubleshoot application logic and review code * Experience with building web applications * Experience troubleshooting Microsoft products and working with M365 Admin * Strong communication skills and the desire to build high functioning relationships across Support, Customer Success, and the entire business; * Demonstrated ability to provide effortless support & excellent troubleshooting for a technical Saas product. Serious bonus points if you: * Launched code changes in your product or bug fixes * Built internal tools adopted by your team What you'll be doing: * Provide consultation to Support, Customer Success team members and beyond, offering product and troubleshooting expertise to assist them with resolving customer issues; * Serve as a coach to help our support agents better serve our clients; * Manage escalated issues from customers over phone and email with an eye to making the customer experience as effortless as possible while methodically troubleshooting their problems. * Support and improve communication between the Customer Success and Product organizations in regards to customer issues, and serve as a strong customer advocate. * Cultivate and maintain positive professional relationships with Product Managers and Developers; * During emergencies, serve as liaison between Support and Product to convey key updates. * Assist in ensuring complex subjects are accessible to other Clio team members, as well as customers, by adding to our knowledge base, and running training sessions internally as needed. * Contribute to personal and group projects to improve delivery and processes across the department. * Other tasks and duties assigned by Customer Support leadership, as required. This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $85,000 to $100,000 to $115,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are seeking a Strategy & Operations Lead who will drive Clio's company-wide strategic alignment, oversee our goal-setting (OKR) program, and independently lead high-visibility, complex strategic projects. This role will elevate how Clio connects its vision and strategy to execution, translating strategic objectives into operational reality and surfacing opportunities to accelerate business performance. This role is available to candidates in either Vancouver or Toronto. This role is an individual contributor. The Team: Strategy & Operations sits at the center of our business, partnering with the C-Suite, Product, GtM, Corporate Development, Business Development, and Finance to shape corporate strategy and scale Clio's operating rhythm as we grow. We design strategy, drive planning, monitor business performance, and strengthen decision-making across the organization. Our culture is positive, gritty, and collaborative; we value curiosity, clarity, objectivity, and strong partnerships. As a senior strategist within Clio, you will oversee a portfolio of strategic projects, including Clio's OKR program, playing a pivotal role in progressing company-wide and team specific strategies, building organizational alignment, and tackling the increasingly complex challenges of a rapidly scaling company. Who you are: You are a senior, business-savvy operator with deep strength in strategy, problem solving, and cross-functional leadership. You move fluidly between high-level strategic thinking and detailed execution to "change altitudes" to drive alignment and results. You build trust with senior leaders, thrive in ambiguity, and consistently turn complex problems into clear paths forward. You are not a traditional project/program manager; you are a strategic contributor who brings breadth across the business, depth where needed, and the ability to autonomously lead initiatives with significant organizational impact. You are energized by raising the bar on how Clio sets goals, executes, learns, and adapts. What you'll work on: * Manage a portfolio of strategic programs, autonomously identifying key opportunities and leading cross functional teams to deliver large business impact * Support Clio's overall operating rhythm by leading its company-wide OKR and strategic alignment processes; planning priorities with executives and ensuring clear, actionable goals across the business. * Elevate how Clio translates vision and strategy into focus, accountability, and organizational learning. * Own and evolve our quarterly and annual OKR cycles, ensuring high-quality goal setting, alignment, and assessment across teams. * Serve as the in-house expert and administrator for OKR systems, defining repeatable mechanisms for tracking progress and outcomes. * Build and develop an OKR ambassador network; coach and enable leaders to confidently set, manage, and learn from goals. * Independently identify, scope, and lead high-visibility, complex cross-functional strategic projects, even in domains where you may have limited prior experience. * Drive alignment across departments, collaborating with leaders across Product, GtM, Finance, and Operations to translate strategic priorities into operational execution. * Define success metrics and decision frameworks to measure performance, increase transparency, and support executive focus. * Champion a culture of clarity and continuous improvement; helping the organization iterate quickly, adopt best practices, and scale its operating model. What experience you have: * Are eager to learn and grow; you likely hold a Bachelor's or MBA or have significant professional experience in a similar role, and you continue to seek opportunities to level up your skills * 6+ years of experience in strategy, business operations, management consulting, or a related strategic function. * Proven experience running organizational goal-setting or OKR programs at scale. * Demonstrated ability to independently lead complex, ambiguous, high-stakes projects with cross-functional impact. * Exceptional strategic thinking, analytical, and problem-solving skills, with the ability to synthesize complex data into actionable insights. * Strong interpersonal and communication skills, with the ability to influence and build trust across all levels of an organization. * Experience building and scaling processes, navigating change, and increasing operational rigor across growing organizations. * Comfort with ambiguity, rapid iteration, and solving novel challenges in dynamic, growth-oriented environments. * Growth mindset when it comes to process improvement and new technologies, especially AI Serious bonus points if you have: * MBA * Direct experience with a vertical SaaS company What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $116,600 to $145,900 to $175,200 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We're seeking an experienced IT Procurement Specialist to manage sourcing, negotiations and contract management of technology products and services. We are looking for someone to join our IT team out of one of our hub locations (Burnaby or Toronto). All hub-based Clions are expected to be in the office for a minimum of twice per week on one of our Anchor Days. Who you are: You're a tech savvy, detail oriented professional who thrives in a fast paced environment and enjoys building relationships with suppliers and internal teams. You bring a proactive, strategic mindset to every challenge, driving cost optimization, quality and efficiency across all aspects of procurement. What your team does: Procurement at Clio is driven to redefine what procurement can be, an engine of innovation, partnership, and purpose that fuels organizational success. As true collaborators and trusted partners, we work hand-in-hand with Clio teams and suppliers through visionary sourcing, world-class vendor relationships, and seamless cooperation to turn every purchase into a step toward a brighter future for Clio. What you'll work on: * Delivering world-class IT procurement support to #TeamClio around the globe. * Manage the complete procurement lifecycle for IT software, hardware and services in addition to other procurement categories. * Evaluate supplier pricing, bids and contracts to ensure best value and compliance with organizational policies and regulatory requirements. * Driving technical best practices by advocating for IT throughout the procurement process. * Collaborating with organization management and department leaders to assess short-term and long-term procurement needs. * Working with SaaS platform stakeholders to understand requirements for prospective SaaS platforms, highlighting risks, and ensuring compliance with established policies and industry best practices. * Negotiating pricing and commercial terms for procurement contracts. * Develop and maintain supplier relationships and performance metrics. * Maintaining accurate inventory of contracts through asset management tools. * Track contract renewals, subscriptions and agreements. * Creating and maintaining documentation to standardize processes within the IT Team. * Actively contribute feedback to enhance procurement processes and drive continuous improvement across teams. What you bring: * 3-5 years of experience working in procurement, sourcing or supply chain management with a focus on IT procurement. * Proven ability to manage the end to end procurement cycle, from requisition to contract and supplier management. * Excellent communication and stakeholder management skills with a proactive, solutions-oriented approach. * Familiarity with SaaS authentication & provisioning protocols. * Strong analytical skills with the ability to interpret data and identify cost-savings opportunities. * Proficiency with procurement or ERP systems (e.g. Coupa, SAP, Oracle, Ariba, etc). * Demonstrate a keen interest in improving your craft by using AI Relevant Experience: * Bachelor's degree in Business Administration, Supply Chain Management, Information Technology, Finance or a related field. Bonus points if you have: * Demonstrated experience managing and negotiating recurring SaaS contracts. * Experience working in environments with 2500+ endpoints. * Experience redlining MSAs, terms, etc. * Experience negotiating sales deals. * Managed major SaaS platform transitions, migrations, and implementations. * Experience managing SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, Github, Asana. This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $79,600 to $93,600 to $107,600 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Manager, Systems Engineering, Production to join our growing Engineering Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days. What your team does: At Clio we strive to be both human and high performing. For our Manager of Systems Engineering, this means someone who can collaborate across the engineering organization to empower product development with the right systems and services to unlock their velocity, foster discussions about core efficiency or performance problems in our applications, and ultimately put their hands on the keyboard to "lead from the front" and help diagnose and solve problems in production. What a day in the life might look like: * Defining the vision, and supporting your team in designing and implementing the architecture to power new global capabilities for Clio's customers. * Authoring, reviewing, and shipping infrastructure-as-code in Clio's cloud environments. * Enabling product teams to self-serve issues and reduce the time-to-resolve for production issues by smoothing friction points through automation and creating observability tooling. * Directly supervise, mentor, and collaborate with your individual contributors, and build cross-functional relationships across the engineering organization. * Partner with Clio's product development teams to support them in ensuring all of Clio's products meet a high bar for security, performance, reliability, availability and change velocity. * Work closely with the recruiting/people team to actively recruit and hire top talent to support Clio's ambitious growth plans for our infrastructure and development teams. What you may have: * Demonstrated success in people leadership in systems engineering, particularly in large-scale SaaS products. * Competency in at least one software development language. * Diverse base of knowledge that allows you to help your team solve complex technical problems. * The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects. * Demonstrated ability to hire the best and brightest engineers in a fast-paced job market - and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team. * You have strong opinions that are weakly held, and foster that same attitude in others. * You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate. * You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world. * Growth mindset when it comes to process improvement and new technologies, especially AI. Bonus points if you have: * Exposure working with MySQL databases, mongo DB, Elasticsearch, and/or Kafka * Proficiency in AWS #LI-Remote What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $172,000 to $215,000 to $258,000 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. * We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Software Developer to join our Engineering team out of one of our hub locations (Burnaby, Calgary, or Toronto). All hub-based Clions are expected to be in office minimum twice per week on one of our Anchor Days. What your team does: We at Clio have an amazing team that is on a mission to transform the legal experience for all, and our engineering team's goal is to deliver an incredible experience to our customers. To enable our engineers to build the best product they can, our development team has to build the best possible product that is performant, reliable, scalable, and beautiful. A day in the life might look like: * Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers; * Work in an agile environment with our team of full stack developers across a variety of projects; * Using a wide variety of technologies, learning new things, and challenging yourself; * Participating in diverse projects and collaborating with multiple engineering teams across three countries; * Review and provide feedback on a peer's code, both from within your own team or across all of Clio. Thrive as #TeamClio. What you may have: * Experience in software development, specifically with building web applications at scale and Ruby on Rails; * The ability to master new technologies quickly and work effectively in a dynamic and ever-evolving environment that includes distributed teams and customers; * Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products; * Database optimization experience; * Experience working with large-scale systems; * A diverse base of knowledge that allows you to help your team solve complex technical problems; * Demonstrate a keen interest in improving your craft by using AI; * A portfolio of successful projects (as well as a collection of lessons learned from failed projects); and * Excellent communication skills and the ability to build trusted relationships with fellow Clions and customers; * Demonstrate a keen interest in improving your craft by using AI. Don't have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. We have cross-trained developers coming from Java, Python, C++, and JavaScript backgrounds, and are happy to help you learn Ruby when you get here. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $110,200 to $129,600 to $149,000 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: About the Team Our Revenue Enablement department is the strategic engine that supports the entire Revenue organization. We provide the tools, technology, content, training, process, and support necessary for our teams to do their jobs effectively and meet their revenue goals. Our core services include Onboarding and Continuing Education, Communications, and Content Management and Creation. About the Role As the Manager, Enterprise Revenue Enablement, you are the strategic architect of our Enterprise sales excellence. You don't just deliver training; you design the learning systems and performance frameworks that transform Enterprise sellers into high-performing strategic partners for our largest clients. Reporting to the Director of Revenue Enablement, you will act as a consultant to our senior Enterprise leadership, identifying high-leverage performance gaps and building world-class programming that drives sophisticated deal cycles and long-term revenue growth. You will balance the art of Enterprise sales strategy with the science of Adult Learning & Instructional Design. What you'll work on: 1. Strategic Partnership & Needs Analysis * Interfacing with Leadership: Serving as the primary enablement business partner with Enterprise Sales leadership to align enablement roadmaps with global revenue goals. * Performance Consulting: Conducting rigorous needs analysis to identify "the gap" between current performance and desired outcomes in the Enterprise segment (e.g., executive presence, multi-stakeholder navigation, business value selling). * Cross-Functional Synergy: Collaborating with Product Marketing (PMM) and RevOps to translate complex product roadmaps and operational processes into actionable, field-ready sales plays. 2. Curriculum Architecture & Program Ownership * Enterprise Onboarding Strategy: Owning and evolving the end-to-end onboarding journey for Enterprise new hires across North America, EMEA, and APAC, ensuring a reduced "time-to-first-deal." * Advanced Learning Design: Applying Instructional Design methodologies (e.g., ADDIE, SAM) and Adult Learning Principles to create sticky, high-impact learning journeys that go beyond simple slide decks * Tenured Rep Programming: Developing and delivering mastery programs for veteran reps, focusing on advanced negotiation, account planning, and competitive intelligence. 3. Execution, Measurement, and Events * High-Stakes Facilitation: Leading high-impact workshops and training sessions for senior audiences with a confident, expert presence. * Partnership with Instructional Designer: Working closely with an instructional designer to plan and deliver on-demand eLearning. * Data-Driven Impact: Partnering with Analytics teams to define KPIs and report on the efficacy of enablement programs-moving beyond "satisfaction scores" to measuring win rates and quota attainment. * Global Strategic Events: Playing a lead role in the strategy, content design, and execution of annual Sales Kickoff (SKO) and mid-year revenue summits. What you bring: * 6+ years of experience in an Enterprise closing role. * 3+ years of Sales Enablement specifically supporting an Enterprise/B2B SaaS sales motion. * Sales Metrics: Experienced with sales metrics and SFDC reporting. * Enterprise Sales Acumen: Mastery of complex, multi-stakeholder sales cycles and value-based selling frameworks (e.g., MEDDPICC, Corporate Visions, Challenger, or Force Management). * Experience with Adult Learning: Understanding of how adults learn, retain information, and change behavior, with a portfolio of curricula you have implemented. * Project Leadership: Demonstrated ability to manage high-visibility projects from ideation to global rollout, managing up to senior stakeholders along the way. * Facilitation Mastery: The ability to command a room (virtual or physical) and facilitate complex discussions with seasoned Enterprise professionals. Serious bonus points if you have: * Previous experience in the Legal Tech or Legal sector. * Experience managing or mentoring other enablement professionals. * Proficiency with the Enablement Tech Stack (e.g., Gong, Highspot, Seismic, and Learning Management System platforms). * A blend of "carrying a bag" (SaaS sales experience) and "designing the bag" (L&D/Enablement experience). * Specialized certifications in adult learning or facilitation from professional organizations such as the Association of Talent Development or Promote International This is a new role. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $121,600 to $152,000 to $182,400 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team. You not only have the technical chops but also have mastered the art of customer experience to deliver on data migration sessions as part of a customer's full life cycle. This includes setting them up for success long-term, and delivering value in every interaction. You are a troubleshooting expert, and a consummate people person with deep empathy for ensuring that our employees and customers' needs are understood and expectations are not only met, but exceeded. This role is available to candidates in Burnaby, Calgary or Toronto. What your team does: The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers. This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly, and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun. What you'll work on: * Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible; * Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases; * Provide superb customer service throughout the data migration process; * Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department); * Be confident, articulate, and sensitive to the needs of customers and internal partners; * Contribute regularly to our customer-facing knowledge articles; * Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities; * Gain a deep understanding of and staying up to date with the Clio product and common workflows; * Always looking for and being curious about process and technology improvements to enhance the customer's journey and automate the function of the role; * And other duties as required. What you may have: * Healthy customer obsession and focus on delivering exceptional client experience; * Expert in Microsoft Excel (ex. you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns); * Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate; * Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities; * Experience with coding an asset. * Demonstrate a keen interest in improving your craft by using AI Serious bonus points if you have: * Experience with Salesforce or other SaaS tools; * Experience working with API-driven applications; * Proven track record in a dynamic startup environment; * Bachelor's degree or equivalent experience. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits, dental, and vision insurance * Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. * Flexible time off policy, with an encouraged 20 days off per year. * $2000 annual counseling benefit * RRSP matching and RESP contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $62,400 to $73,400 to $84,400 CAD. There are a separate set of salary bands for other regions based on local currency. * Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through ****************** email addresses.

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a Senior Solutions Architect to join our growing Professional Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects are trusted experts within our Professional Services team. You'll own end-to-end client solutions and take the lead on developing and driving a specific solution domain - what we call accelerators - such as real estate, corporate law, disputes, insurance claims, debt recovery, or insolvency. This is a hands-on, delivery-focused role that blends implementation consulting, domain leadership, and product influence. You'll design and configure ShareDo's platform in close partnership with clients, guide them through adoption, and help shape both the product and our solution strategy across the business. We're looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what's expected. What you'll work on: Solution Design & Implementation * Work with clients to understand their business requirements and map them to ShareDo's platform through structured discovery and solution design. * Configure work types, workflows, forms, and document templates in a low-code environment, while coaching clients to develop their own configuration capabilities. * Lead delivery throughout the implementation lifecycle - from initial workshops to configuration, training, and go-live - ensuring timelines and estimates are met. Domain Leadership & Accelerator Ownership * Own a specific solution area (accelerator) and be the functional expert in that domain. Use your experience to define best practice, drive innovation, and shape the future of the solution. * Continuously evolve and improve accelerators based on client feedback, emerging trends, and real-world implementation experience. Enterprise Architecture & Integration Advisory * Help clients understand how ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. * Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management * Feed client and domain insight into the product roadmap, influencing core features and product strategy. * Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions are not only implemented, but embraced. * Contribute to pre-sales efforts where required, including demos and prototype builds to showcase ShareDo's potential. What you may have: * Legal tech, law firm, or law operations experience is strongly preferred Domain Specialist with Vision * You're recognised as a subject matter expert in your field - whether that's legal process design, insurance claims, corporate law, or another area - and you know what "great" looks like. You bring insight, depth, and a drive to keep improving. Hands-On and Delivery-Oriented * You're someone who makes things happen. You're comfortable getting into the detail of configuration, supporting clients directly, and taking responsibility for successful delivery. Consultative and Commercial * You're a confident communicator who can engage senior stakeholders, lead workshops, and balance client needs with delivery constraints. You understand how to deliver value - not just features. Technically Fluent (but Not a Developer) * You enjoy working in a low-code environment and understand the bigger picture of system architecture and integration - even if you're not writing the code yourself. Change-Focused and Client-Led * You care about outcomes and adoption. You're motivated by helping clients transform how they work and are comfortable supporting them through training, mentoring, and ongoing engagement. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: * Competitive, equitable salary with top-tier health benefits and dental coverage * Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days. * Flexible time off policy * Pension contribution * Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is £72,200 to £85,000 to £97,700 GBP.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. * We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers