Vice President of Human Resources
Excelsior job in Albany, NY
Reporting to the President and serving on the University's executive and cabinet team, the VP-HR is responsible for leading and directing all of the human resources functions in support of the university's mission and with the intent of ensuring that Excelsior's faculty and staff are positioned to excel in delivering on that mission. The VP-HR acts in accordance with relevant institutional policies and practices, and laws, regulations, and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations. The VP-HR is responsible for setting strategic direction in the areas of talent acquisition, talent management, performance management, employee relations, compliance, payroll and HRIS, training and development and compensation and benefits. Consistent with the mission of the institution, the VP-HR promotes a culture of respect, innovation and performance, as well as diversity, equity and inclusion throughout the organization, particularly regarding the aspects of human resource management.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following: Other duties may be assigned.
Supervisory Responsibilities:
Leads a team of human resources professionals in the functions of talent acquisition, HRIS & compensation, training & development, payroll, benefits, compliance and employee relations.
Recruits, interviews, hires, and trains leadership-level HR staff.
Oversees the high-level daily workflow of the department.
Provides constructive and timely performance feedback and coaching, as well as formal annual evaluations.
Duties/Responsibilities:
Team/Institutional Leadership
Collaborates with executive leadership to define the organization's long-term mission, goals and strategic imperatives; identifies ways to support this mission and strategic plan through talent management.
As a member of the President's Cabinet, participate in university strategy setting, goal setting and achievement, handling high-level matters that come up, etc.
Serves as a trusted advisor to the President on matters related to human capital including workforce planning, leadership development, culture and risk management.
Signs contractual agreements as an officer of the university.
Attend daily and weekly Cabinet and Executive Council meetings.
Participate in other governance groups and meetings, such as ERP systems governance, Retirement Plan Committee, etc.
Set strategic direction for and lead Human Resources team.
Oversees the human resources team to ensure that it provides full service to the college for its talent management priorities and day-to-day key functions, including, but not limited to, payroll, benefits, compensation, talent acquisition, employee relations, training, performance management, people-related data analytics, HR systems administration, compliance, policy development and enforcement and leaves administration.
Identifies key performance indicators for the university human resource and talent management functions; assesses the organizations success and market competitiveness based on these metrics.
Provides guidance and leadership to the human resource team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
Oversees the Human Resources unit budget and ensures expenses comply with organizational policies and stay within budget parameters.
Participates in the university's budget planning, forecasting and operational processes.
Participates in professional development and networking conferences and events.
Provides continuous improvement of the efficiency and effectiveness of the Office of Human Resources.
Assists with university communications as needed.
Completes reports as needed - including for the Board of Trustees, external agencies and other key constituencies.
Assists with partnership, mergers and acquisitions activities, including due diligence work, with a particular focus on HR-related matters.
Talent Management
Works with the CFO and Fiscal office to manage the Personnel budget for the university.
Oversees Talent Acquisition work, including leading senior-level searches; ensures that the university it attracting, selecting and effectively onboarding qualified and exceptional talent.
Works with leadership to ensure optimal organizational structures and leads reorganization efforts as needed.
Assists with immigration-related matters.
Oversees Employee Training and Development, including ensuring that there are appropriate training opportunities available to all employees.
Handles employee performance issues and works with managers to make termination decisions.
Reviews requests for promotions, title changes, salary changes and related matters.
Oversees the administration of and follow-up actions related to employee engagement and similar surveys.
Assists with talent acquisition, as well as other HR-related actions, related to the university opening new sites/offices, as well as working with mergers and acquisitions.
Compensation, Benefits and HRIS
Researches, develops, and implements competitive compensation, benefits, performance appraisal, and employee incentive programs.
Ensures that the bi-weekly payroll is completed accurately and on time.
Handles annual benefits insurance renewal negotiations and plan design decisions.
Chairs the Retirement Plan Committee.
Assists with Accommodations and Leaves of Absence as needed - ensures that appropriate support is provided to employees.
Ensures that the HRIS is properly maintained and updated as needed to ensure full and appropriate functionality.
Ensures that the university's Education Assistance program is appropriately managed.
Oversees annual salary review process.
Handles executive compensation tasks, including compensation surveys and salary recommendations.
Employee Relations
Works with managers to ensure appropriate and legal handling of personnel matters.
Facilitates conflict resolution, coaching, and counseling of staff.
Establishes and maintains credibility with management and employees as a role model, communicator, and listener.
Ensures effective employee relations that balance employee and leadership support and strives for positive and productive outcomes; handles more complex issues that arise.
Ensures that employee complaints are investigated thoroughly and that the appropriate follow up and actions are taken.
Policies and Compliance
Ensures compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements.
Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.
Oversees the development and updating of employment-related policies and procedures.
Ensures that the university and its leaders operate in an ethical manner that complies with university policies and relevant laws and regulations.
Handles legal matters to the extent possible; works with General Counsel and outside counsel as needed.
University Administration
Participates in leadership of emergency and contingency planning for the College.
Serves on, oversees, or chairs College committees, as designated.
Approves various invoices and other documents as needed.
Oversees development of the holiday schedule each year.
Oversees the Rewards and Recognition program and plays major role in annual Charter Day celebration.
Chairs the Crisis Prevention and Response Group.
Assists in managing the on-site Café.
Assists with university and community events.
Performs other duties, projects and tasks as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Thorough knowledge of employment-related laws and regulations.
Knowledge of and experience with varied human resource information systems.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
Bachelor's degree in human resources, Business Administration, or related field required; Masters or law degree highly preferred.
At least ten years of human resource management experience required, with strategic, talent management, and/or business development.
Work Location: This position is based in the university's main Albany, NY location.
The hiring salary range for this position is $190,000.00 - $225,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting
Remote PT Faculty - Information Literacy Courses
Remote Excelsior job
Excelsior's information literacy course equips students to find, evaluate, interpret, and use information legally, ethically, and effectively. This course provides a broad overview of information literacy concepts, including the differences between academic and popular research methods, finding and evaluating sources, reading sources critically, writing with sources, and safely navigating information networks such as the internet.
Instructors will teach asynchronously from an existing syllabus, utilizing pre-written learning materials and quizzes. The primary role of instructors is to support students in learning the materials covered each week by posting announcements, holding office hours, answering questions, posting in the discussions, and grading discussions. The quizzes and final exam are machine graded.
Duties and Responsibilities:
Implementing courses as designed by the University, including the completion of weekly tasks on a university-supplied checklist.
Posting video announcements each week explaining student tasks and expectations.
Holding virtual office hours each week.
Answering student questions in Canvas Messages and Q&A discussion forums.
Moderating group discussion forums, including reviewing student postings, interacting with students, and answering questions.
Grading student discussion posts.
Collaborating with the department chair and other university staff to promote student success and apply university policies.
Collaborating with the department chair and other instructors to develop and revise shared instructional resources such as announcements and responses to frequently asked student questions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A research-based master's degree or doctorate in an arts & sciences field (humanities, social sciences, mathematics, natural sciences) or information / library science.
Experience mentoring library-based undergraduate research and writing projects.
Experience teaching online at the college level.
Experience working with non-traditional students including working adults, military service members and veterans, first-generation college students, and students from historically disadvantaged minority groups.
Rate of Pay:
1. A flat rate of $1000 per credit for a section of at least 10 undergraduate students or 8 graduate students. Courses that fall under these student headcounts are
considered low enrolled courses.
2. Low enrolled courses will be paid on a directed study rate ($250/student for undergraduate courses and $300/student for graduate courses) based on the number of
students enrolled in the course section at the close of late registration.
Partnership Specialist - NY
Excelsior job in Albany, NY or remote
The Partnership Specialist is responsible for managing a portfolio of strategic partnerships and alliances across industry verticals. The goal of this position is to help Excelsior grow inquiries, enrollments, credit taking, and revenue through established strategic relationships.
In this role, the Partnership Specialist promotes Excelsior University as a leader in distance learning to partners and students at a B2B and B2C level facilitating and executing recruitment events, engagements, communication, and marketing initiatives for a designated portfolio of partners. This position requires working frequently with prospective students with the goal of delivering qualified inquiries and assisting students through the admissions pipeline. The Partnership Specialist will also assist the Partnership Development team members with supporting other partners and students outside of their designated portfolio, as necessary.
The candidate report to the Director of Partnership Development, work closely with other members of the Strategic Partnerships and Alliances team, interact with other Excelsior University departments and staff members, and be able to work independently and as part of a team to help successfully achieve inquiry, enrollment, credit taking, and revenue goals and objectives. This position requires regional and national travel, including weekends and overnight.
Duties and Responsibilities:
Assist in coordinating, executing, and supporting the team and university strategic plan, under the oversight of the Director of Partnership Development.
Actively seek opportunities to promote Excelsior and engage existing partners through relationship building, site visits,
webinars, presentations, and other forms of outreach, engagement, and marketing with the focus of generating inquiries,
enrollments, credit taking, and revenue.
Identify process refinements and strategies to improve student experience and heighten the level of customer service being delivered to partnership students and/or partners. Identify specific needs of prospective students and triage student issues to appropriate parties.
Engage with partner contacts to identify and organize recruiting and engagement events, both face-to-face and virtual, such as education fairs, benefits fairs, transfer fairs, webinars, direct enrollment events, and other prospective student facing engagements.
Prepare presentations, webinars, and content for presenting to partner contacts and students on Excelsior University programs, products, and services.
Engage with partners and students via social media, newsletters, direct mail, email campaigns and/or other communication
vehicles as per Excelsior guidelines and best practices.
Generate inquiries that are a good fit for Excelsior.
Provide support to students and work collaboratively with Strategic Partnerships and Alliances team members and Excelsior
staff, as necessary, to assist students through the admissions and advising pipeline.
Upon qualifying the student inquiry, provide unofficial evaluations to partnership students to assist with conversion to
enrollment.
As an Account Manager, the Partnership Specialist builds and manages relationships with various stakeholders representing
designated partners and acts as a point of contact and advocate.
Qualifications:
Bachelor's degree from a regionally accredited institution.
At least one year in a related role such as sales, account management,
marketing, admissions, recruiting, or business development.
The drive for success in inquiry, enrollment, credit taking, and revenue generation
and building successful partnership programs.
Project management skills and the ability to manage multiple tasks and priorities
effectively.
Demonstrate creativity, enthusiasm, and openness to innovation.
Ability to master a wide body of knowledge and information.
Interpersonal, oral, written communication, and presentation skills.
Organizational, analytical, decision making, and problem-solving skills.
Ability to review/prepare accurate detailed documents.
Proficient computer literacy and willingness to learn new applications, Knowledge of Microsoft Office products required. Knowledge of Salesforce and SharePoint a plus.
Preferred Qualifications
Willingness to work with multiple, diverse stakeholders across complex organizations and different populations and recognize opportunities for growth.
Willingness to establish and maintain relationships with key decision makers and develop a high level of understanding for
professional development and workforce needs within key organizations and verticals.
Ability to excel working fully remote or hybrid in a professional, private, and quiet workspace managing multiple priorities and meeting deadlines and goals.
Self-discipline with proven ability to work independently and with initiative to successfully achieve goals and objectives.
Willingness and ability to travel (including nights and weekends).
The hiring salary range for this position is $58,500.00 - $60,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Admissions Counselor
Excelsior job in Albany, NY
The Admissions Counselor plays a key role in ensuring prospective students are at the heart of everything we do at Excelsior University. As a dedicated consultant, this position focuses on building meaningful relationships with prospective students, understanding their individual goals, and guiding them towards the online degree program that best fits their needs and aspirations.
The Admissions Counselor is committed to creating a welcoming, supportive environment where students feel valued and empowered at every step of the admissions process. By building trust and rapport, the Admissions Counselor ensures students feel confident, informed, and motivated as they navigate their educational journey. This role is central to helping students understand and successfully complete the enrollment process, and ensuring they feel a sense of belonging within the Excelsior University community.
The ideal candidate will be passionate about delivering outstanding service, focused on student success, and able to thrive in a fast-paced environment while managing lead outreach and follow-up effectively.
Key Responsibilities:
Student-Centered Service: Provide exceptional, personalized service to prospective students, ensuring they feel supported, understood, and motivated throughout the entire admissions process.
Relationship Building: Utilize strong interpersonal skills to develop deep, trusting relationships with prospective students. Use thoughtful questioning techniques to uncover each student's unique goals, challenges, and motivations, and help them find the best fit in Excelsior University's online degree offerings.
Guidance and Support: Actively guide prospective students through the enrollment process, offering timely advice, detailed explanations, and clarity about next steps. Ensure that students are prepared and confident as they move forward in their journey.
Engagement and Follow-Up: Regularly check in with prospective students to ensure they have the resources and information needed to stay on track and make informed decisions. Provide check-in touchpoints to prevent cancellations and ensure ongoing engagement.
Clear Communication: Communicate the features and benefits of Excelsior University's programs in an engaging, clear, and concise manner to help students understand the value and fit of their academic options.
Enrollment Process Management: Manage the enrollment cycle for prospective students, ensuring that deadlines and deliverables are communicated effectively and that students are motivated to complete their admissions process in a timely manner.
Adaptability in a Fast-Paced Environment: Maintain a high level of service delivery across multiple communication channels, including phone, email, and chat, while staying organized in a fast-paced, high-volume environment.
Continuous Learning: Participate in regular training to master Excelsior University's academic offerings, policies, and student services, and apply this knowledge in a way that fosters a transformative experience for prospective students.
Credit and Program Knowledge: Demonstrate a thorough understanding of the various methods of earning credit, the application process, tuition, and program-specific eligibility requirements to effectively advise students. Explain and discuss the process for evaluating previously earned credits, ensuring students understand the implications of their transfer credits as they prepare for enrollment.
Proficiency with Systems: Become proficient in using the university's Student Information System (SIS), CRM, and telephony systems to track and manage prospective student information and ensure smooth communication throughout the enrollment process.
Qualifications:
Bachelor's degree from regionally accredited College or University or 2 years of admissions related experience.
Minimum of one-year experience in a Communication Center preferred.
Ability to maintain a positive attitude in a high-energy office and manage multiple tasks and deadlines.
Ability to master and assimilate a large amount of information about academic offerings with accuracy and detail
Strong communication skills, preferably in Spanish and English, attention to detail, and problem-solving skills. The ideal candidate will have experience with college admissions programs and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.
Ability to work cooperatively in a team environment.
The ideal candidate will have experience with college admissions programs and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.
This is a full-time (37.5 hours per week), 12-month, benefits-eligible position. The required office hours may include different shifts spanning 8:30 am to 8:00 pm.
These hours are subject to change based on the needs of the college and our students.
The hiring salary range for this position is $46,000.00 - $48,185.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Staff Accountant
Excelsior job in Albany, NY or remote
The Staff Accountant is responsible for supporting the university's financial operations through accurate and timely accounting processes. This role performs key functions, including monthly close, journal entries, reconciliations, investment and endowment accounting, and financial reporting. The position requires strong attention to detail, knowledge of GAAP, and the ability to work collaboratively across departments.
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home. No travel is required.
Duties and Responsibilities:
The following duties and responsibilities, but not limited to, are expected:
• Perform routine accounting duties, including preparation and posting of journal entries.
• Monitor, audit, and reconcile general ledger accounts monthly; investigate and resolve discrepancies.
• Record and manage accrued expenses to ensure accurate period-end reporting.
• Perform accounting functions related to banking activities, including bank reconciliations.
• Perform accounting for investment and endowment activities, ensuring accurate reporting.
• Maintain fixed asset records, including capital project tracking and depreciation schedules.
• Assist in preparing monthly and annual financial statements for Management and the Board of Trustees.
• Support year-end audit activities, including preparation of audit schedules.
• Assist in preparing various tax documents, including IRS Form 990.
• Conduct accounting or tax research for special projects assigned.
• Draft and revise accounting policies and procedures to strengthen internal controls.
• Compile and submit financial data and documentation to federal agencies on a quarterly and annual basis.
• Coordinate payables and/or receivables in accordance with contract compliance requirements.
• Provide guidance to other departments on revenue and expense classification and respond to accounting-related inquiries.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in Accounting.
• Public accounting and/or higher education accounting experience desired but not required.
• Knowledge of ERP systems is preferred.
• Proficiency in GAAP financial reporting.
• High level of proficiency in Microsoft Word and Excel.
• Excellent organizational skills with ability to prioritize and handle multiple tasks.
• Effective interpersonal and business communication skills.
• Strong problem-solving abilities.
• Exceptional attention to detail and high degree of accuracy.
• Ability to work independently and collaboratively within a team.
The hiring salary range for this position is $62,400.00 - 65,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Sr Decision Scientist
Excelsior job in Albany, NY
Excelsior University is a dynamic and forward-thinking institution dedicated to providing high-quality education and meeting the evolving needs of the workforce. As a leader in higher education, we are committed to innovation, strategic growth, and fostering meaningful partnerships in a rapidly changing landscape.
Collaborating seamlessly with Academic Affairs, The Strategic Partnership and Alliances Team, and Fiscal Services, the Strategic and Business Analytics group is dedicated to optimizing efficiencies and delivering impactful results. Additionally, the team takes charge of addressing strategic inquiries aligned with the university's mission and goals.
The Senior Data Analyst will support Excelsior University's Academic Affairs division by conducting analyses that inform academic planning, program evaluation, and student learning outcomes. This role will move beyond descriptive reporting to deliver diagnostic, predictive, and prescriptive insights that help academic leaders strengthen programs, optimize faculty and course resources, and ensure student success.
Essential Duties and Responsibilities:
Analyze program performance, course outcomes, and student progression.
Provide diagnostic insights into academic performance drivers (course sequencing, modality, faculty factors).
Build predictive models to forecast student success and program viability.
Deliver prescriptive recommendations to improve teaching, curriculum, and resource allocation.
Support accreditation, assessment, and program review with robust analytics.
Conduct scenario modeling for faculty workload, course capacity, and scheduling.
Present findings to Academic Affairs leadership in clear, actionable formats.
Qualification Requirements:
Master's degree in analytics, statistics, economics, operations research, or a related field.
3-5 years of experience in applied data analysis, preferably in higher education.
Strong skills in SQL and Python.
Demonstrated ability to analyze and interpret student success and academic program data.
Strong communication and storytelling skills for academic and faculty audiences.
Preferred:
Experience with program review, accreditation reporting, or assessment of student learning outcomes.
Background in academic resource planning or faculty workload analytics.
Familiarity with higher-ed data systems (LMS, SIS, faculty evaluation systems).
Familiarity with Lightcast data tools.
If you are passionate about leveraging data to drive academic excellence and meet the qualifications outlined above, we invite you to apply for this exciting opportunity. Join us in shaping the future of online education through advanced analytics and data-driven decision-making.
The hiring salary range for this position is $80,000.00 - $93,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Academic Online Bookstore Manager
Excelsior job in Albany, NY
The Academic Online Bookstore Manager will manage the adoption of curriculum and digital assets that are used in Excelsior courses and lead the review of adopted materials on a trimester basis. The Bookstore Manager will act as the university's liaison with the bookstore vendor, publishers, and students. The successful candidate will be a stakeholder in the course development process and offer strategies for material adoption to the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES, including but not limited to:
Manages the vendor relationship between the bookstore and the institution.
Generates the term-to-term bookstore calendar to align with the adoption process.
Engages in faculty outreach targeting courses during the adoption cycle.
Reviews adoptions for compliance and quality assurance.
Collects, edits, confirms, and enters faculty adoptions into the bookstore platform.
Identifies and communicates Zero Textbook Courses (ZTC) on the bookstore site.
Evaluates the bookstore messaging for clarity, concise, correct, and completeness.
Monitors the course materials inventory on the bookstore site.
Creates and reports bookstore metrics for continuous improvement.
Conducts regular assessments using metrics and stakeholder feedback to reveal the efficiency, effectiveness, and impact of current practices and utilization of available resources.
Prepares and delivers regular reports on price analysis, adoption rates, ZTC, open orders, and customer service metrics to stakeholders.
Develops, implements, and manages the outreach for all bookstore communications across the university.
Oversees the MyExcelsior bookstore student portal.
Resolves all issues regarding book vouchers, VA benefits, open orders, and access issues.
Monitoring security of bookstore platform (FAST) access.
QUALIFICATIONS
A Bachelor's degree from a regionally accredited college/university
To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Knowledge of academic bookstore platforms and operations.
Awareness of current and emerging trends, issues, standards, systems, and best practices in bookstore management, digital collections, institutional repositories, publishing, OER, open education, affordable course content with expertise in one of these areas.
Outstanding organizational skills, including attention to detail, time management, and ability to develop efficient workflows.
Strong leadership experience coordinating work across administrative and academic departments, preferably within a college or university setting
Ability to work collaboratively with remote and face-to-face colleagues.
Ability to adapt to change and learn new procedures and technologies.
Ability to excel in a changing and dynamic university environment.
Experience with relationship and community building as well as a strong service orientation.
Preferred Qualifications
3-5 years of experience in bookstore operations
Master's degree
Experience with Monday.com
The hiring salary range for this position is $63,000.00 - $66,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting
Sr. Instructional Technologist
Excelsior job in Albany, NY
The Senior Instructional Technologist will be a member of the Production team in the Instructional Design and Development (IDD) unit at Excelsior University. Our team works closely with the IDD project teams to develop transformative, engaging, high-quality learning experiences for our students. As a Senior Instructional Technologist, you will partner with IDD team members to build and revise content in the learning management system (LMS).
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY with the remainder of the week worked from home.
Essential Duties and Responsibilities
include the following: Other duties may be assigned.
Develop or revise learning content in the LMS in alignment with IDD's course design, guidelines, and best practices.
Implement repairs to live courses, as needed.
Evaluate features and tools available within the LMS to determine their deployment and implementation within our programs and other learning experiences.
Research and evaluate emerging technologies to identify new strategic investments in instructional technology to support student success.
Contribute to the development of efficient processes and the data-gathering to assess impact, usage, and effectiveness of our instructional technologies.
Manage Production team's documentation (e.g., templates, best practices, guides).
Ensure Production team personnel are cross-trained and working in a consistent manner.
Work with the LMS administrator and application specialists to integrate technologies within the LMS.
Consult with other team members during the course development process to identify, test, evaluate, and select technologies that support student learning and the achievement of learning outcomes.
Provide technical support for faculty and students in the utilization of adopted instructional technologies.
Research, select, and modify existing training curriculum, content, materials on instructional technologies for faculty, students, and other team members.
Assist with new faculty onboarding and orientation.
Collaborate with team members and other Academic Affairs departments to create and facilitate faculty development programs and on-demand resources on teaching, learning, and course design.
Explore new course design strategies and learning technologies to create student-centered learning experiences.
Collaborate with IT to streamline communication and processes related to academic technology.
Remain current with the latest industry technology tools and trends.
Perform other duties as assigned or required.
Qualifications (Required)
To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in instructional technology or a related field of study and at least three years of work experience required. At least five years of work experience preferred.
Strong relationship-building skills.
Ability to manage multiple, complex projects concurrently.
Strong demonstrated skills in creating documentation for users of varying technical knowledge and skills.
Ability to quickly learn new tools and technologies and adapt to an evolving field.
Familiarity with universal design for learning (UDL) and accessible technology guidelines, such as WCAG 2.1.
Ability to work collaboratively and effectively manage projects that involve diverse individuals who may be local or at a distance.
Technical skills appropriate for an instructional technologist position (e.g., learning management systems, designing for web, authoring tools, basic HTML, Microsoft Office) and willingness to continually learn new applications.
Ability to troubleshoot technology issues.
Documented expertise with learning management systems; Canvas is highly preferred.
Ability to interpret faculty needs in course maintenance and instructional design.
Strong analytical, organizational, and project management skills.
Ability to adapt to change and learn new procedures.
Ability to think critically, innovate, and problem-solve.
Detail-oriented with excellent organizational skills.
Qualifications (Preferred)
Experience creating and using immersive virtual learning environments (e.g., VR, AR, gamification).
Knowledge of mobile course design.
Comprehensive knowledge of active learning and inclusive pedagogies.
Relevant experience in higher education.
The hiring salary range for this position is $65,000.00 - $71,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Executive Director- Analytics and Data Science
Excelsior job in Albany, NY
The Executive Director, Analytics and Data Science, is a senior leader within Excelsior University's Office of Analytics and Data Science (ADS), reporting to the Chief Analytics Officer. This position oversees analytics initiatives supporting both Academic Affairs and Transformative Partnerships-leading a team of three data scientists and analysts to deliver high-impact insights that advance student success, curriculum optimization, enrollment growth, and institutional performance. The Executive Director collaborates directly with senior leadership, including the Provost, Executive Deans, and the Special Assistant for Transformative Partnerships, to translate data into strategy. The ideal candidate brings deep analytical expertise, organizational leadership, and the ability to synthesize complex findings into clear, actionable recommendations. This is a full-time hybrid role requiring a minimum of two onsite days per week at Excelsior University's headquarters in Albany, NY, with remaining days remote.
Duties and Responsibilities:
- Provide strategic leadership for analytics initiatives across Academic Affairs and Transformative Partnerships.
- Lead, mentor, and develop a team of three data scientists and analysts.
- Serve as primary liaison to Academic Affairs on student success, curriculum design, and faculty analytics.
- Serve as primary liaison to Transformative Partnerships on market growth, enrollment trends, and partner performance.
- Design and oversee predictive and prescriptive analytics models to inform institutional strategy.
- Translate data insights into clear, actionable recommendations for senior leaders.
- Partner with institutional leaders to define KPIs and success metrics.
- Ensure analytical outputs are methodologically sound, interpretable, and aligned with Excelsior's equity and innovation goals.
- Advance Excelsior's AI and decision-intelligence strategy in collaboration with the Chief Analytics Officer.
- Promote data literacy and evidence-based decision-making across the university.
- Maintain high standards of data governance, privacy, and integrity.
- Foster a culture of collaboration, innovation, and continuous improvement.
Qualifications:
Master's degree in Data Science, Operations Research, Statistics, Economics, Business Analytics, or a related field (or equivalent experience).
At least 10 years of progressively responsible experience in analytics or data science, including 3+ years in leadership.
Demonstrated success translating analytical insights into strategy for non-technical audiences.
Proven experience managing and mentoring analytical teams. Strong technical knowledge of predictive modeling, data visualization, and experimental design.
Excellent communication, collaboration, and organizational skills.
The hiring salary range for this position is $110,000.00 - $120,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting
Assistant Director- Military Billing
Excelsior job in Albany, NY or remote
The Assistant Director of Military Billing is responsible for managing all aspects relating to tuition assistance and veteran benefits payment processing. This role ensures accurate billing, timely processing, and compliance with institutional, federal, and state policies. This position will serve as the primary point of contact for students utilizing their tuition assistance.
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
The following duties and responsibilities, but not limited to, are expected:
Prepare, submit, and reconcile Tuition Assistance (TA) billing for all branches of the U.S. military.
Accurately process Tuition Assistance authorizations, adjustments, and payments in accordance with Department of Defense and institutional policies.
Serve as the primary point of contact for students utilizing Tuition Assistance, providing guidance and support throughout the process.
Communicate clearly and promptly with students regarding Tuition Assistance procedures, deadlines, and requirements.
Process cancellations and returns of Tuition Assistance funding, including those governed by specific state regulations.
Apply education benefits in compliance with U.S. Department of Veterans Affairs (VA) regulations.
Manage and reconcile payments and refunds related to Veteran benefits to ensure full compliance with VA requirements.
Perform other duties as assigned to support the needs of the unit and the students we serve.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a Bachelor's degree.
Minimum of two years of experience working with billing/student accounts.
Preferred experience supporting military and veteran students.
Demonstrates a strong commitment to distance learning and higher education.
Passionate about serving a diverse adult learner population.
Highly organized and detail-oriented.
Capable of meeting deadlines in a fast-paced environment.
Demonstrates a strong commitment to serving a diverse student population
Prior experience working with Federal/State regulations is not required, but preferred.
The hiring salary range for this position is $48,000.00 - 50,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Data Reliability Engineer
Excelsior job in Albany, NY
The Data Reliability Engineer is an integral part of the Information Technology Services department (ITS), reporting to the Director of Business Intelligence (BI). The role will be involved in efforts to ensure the accuracy, integrity, and security of data within the BI system that supports data processing and analysis needs.
Interaction with stakeholders such as data governance workgroups, machine learning engineers, integration data pipeline builders, and BI developers is a key aspect of the role. The role involves designing, building, and maintaining test pipelines, data transformation or systems performance logs, and metadata or data catalogs. The Data Reliability Engineer is responsible for ensuring accurate and complete data collection, per business requirements, KPIs, and SLAs or SLOs. Gaining a thorough understanding of the data maintained in the enterprise data warehouse is mandatory. Advocating for data quality across teams is essential.
This is a full-time role with at least two required days at the Excelsior home office in Albany, NY. The remaining days can be worked from home. The Data Reliability Engineer will play a significant role in shaping the data operations strategy and infrastructure of the University.
Duties and Responsibilities:
Work with data analysts, data governance workgroups, and other stakeholders to understand their needs and translate them into technical requirements.
Maintain a strong understanding of business workflows, processes, and events, and relate this understanding to how these are captured in transactional systems.
Develop and implement strategies to ensure data is clean and reliable.
Design and execute tests to validate data transformations, migrations, and storage within the data warehouse environment.
Identify any errors or inconsistencies in the enterprise data warehouse.
Write technical documentation and term definitions in the Data Governance Platform.
Implement data governance and ensure data integrity across all BI initiatives.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in computer science, information technology, systems engineering, database management, or related field
8 years of experience writing and troubleshooting complex SQL queries (PL/SQL and TSQL) and Python or R data frame functions.
Strong understanding of relational database systems and data warehousing concepts.
Strong analytical, research, and critical thinking.
Experience in creating data quality requirements analysis documentation.
Strongly Preferred Qualifications:
Experience with reporting tools (Power BI, QlikView, or QlikSense).
Ability to work with a diverse group of stakeholders in a collaborative manner and communicate effectively.
Excellent organizational skills
The hiring salary range for this position is $100,000.00 - $110,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Instructional Designer
Excelsior job in Albany, NY
We're seeking an experienced, collaborative, and motivated individual to lead the design of course development projects. The Instructional Designer is responsible for designing and developing online courses that align with Excelsior University's academic standards and best practices for adult learning. Working closely with SMEs, instructional technologists, media developers, and other members of the Instructional Design and Development team (IDD), the Instructional Designer ensures that course content is pedagogically sound, accessible, and aligns with Excelsior's course design standards. The ideal candidate has experience in higher education course development and expertise in instructional design principles, online learning technologies, and assessment strategies. This role plays a key part in maintaining course quality and supporting Excelsior's commitment to delivering an exceptional learning experience for students.
This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.
Duties and Responsibilities:
• Collaborate with SMEs to design and develop engaging online courses.
• Apply instructional design principles to structure content and create relevant, engaging learning experiences.
• Guide SMEs in analyzing and assessing the application of appropriate and effective instructional strategies, tools, and assessments to achieve identified learning outcomes.
• Ensure course content aligns with Excelsior's course design standards, accessibility guidelines, and online learning best practices.
• Partner with media developers to create high-quality course materials, including videos, simulations, and interactive elements.
• Review and refine course content to ensure clarity, coherence, and alignment with learning objectives.
• Collaborate with other instructional designers to enhance Excelsior's course development methodologies and resources.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in Instructional Design, Educational Technology, or a related field.
• 3+ years' experience designing and developing online courses for higher education.
• Strong knowledge of instructional design models (e.g., Backward Design, Bloom's Taxonomy).
• Strong relationship-building skills.
• Familiarity with best practices for online learning and adult education.
• Ability to guide SMEs in structuring content for effective online delivery.
• Experience with learning management systems (LMS), preferably Canvas.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Strongly Preferred Qualifications:
• Master's degree in Instructional Design, Educational Technology, or a related field.
• Experience developing courses for non-traditional, adult learners.
• Prior experience working in a centralized course development model.
• Proficiency in accessibility standards and universal design for learning (UDL).
• Experience using data and learner analytics to inform course improvements.
The hiring salary range for this position is $61,000.00 - $68,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting
Registrar Associate
Excelsior job in Albany, NY or remote
The Registrar's Associate (RA) position will perform various administrative functions, which require learning and applying established policies and practices to support the Registrar's Office.
The Registrar's Associate must demonstrate proficiency in general office procedures, the ability to organize and prioritize assignments, strong attention to detail, the ability to meet deadlines, and maintain a productive and efficient workflow. The ability to multi-task, communicate, and work as a member of a team are essential as is a commitment to providing exceptional student service. The Registrar's Associate must demonstrate proficient knowledge of computer applications, word processing, and the ability to learn new software platforms. The position requires a commitment to providing quality service by assimilating a large body of information and relating it to students and University staff in a caring, efficient, and consistent manner. Initiative, problem-solving, and decision-making skills are required to perform this position's duties. This position will be cross trained in multiple duties within the Registrar's office to ensure all work is completed as needed.
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Provide telephone coverage and excellent services for the unit, respond to or route routine correspondence, message center, email, faxes and voice mail.
Receive, prepare, scan, process, index and manage official/unofficial documents using imaging and workflow systems.
Prepare outgoing official transcripts, including reviewing student transcript data for accuracy.
Process and manage mailings and auto communications.
Work with Registrar's Office teammates to engage in various student supporting tasks, while supporting unit KPIs.
Research and annotate accreditation onto official transcripts. Enter course work data into the student information system database while adhering to processing and turnaround time deadlines and proofreading transcript data for accuracy.
Participate in course management and course registration processes.
Maintaining data quality and upholding federal standards for FERPA compliance
Conduct research to support the evaluation process such as gathering course descriptions, syllabi, and course numbering and grading systems.
Run reports and extract relevant data. Maintain competency in university policies and procedures and their applicability to the Registrar's Office.
Participate in training activities and professional development opportunities, including the training of new hires.
Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate Degree
2 years of related experience and/or training
Experience working with Student Information Systems or Hyland OnBase a plus
Strong, verbal, and written communication skills to provide quality service to a diverse population of students and staff.
Must demonstrate excellent time management, organizational skills, and the ability to multi-task.
High degree of accuracy and attention to detail.
Ability to work independently and as a team member.
Must demonstrate a high level of initiative and ability to problem solve.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High level of proficiency utilizing computer applications including Microsoft Word, Excel, Outlook; willingness to learn new computer software; type minimum of 50-55 wpm.
Ability to work flexible hours as needed.
The hiring salary range for this position is $39,000.00 - $41,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Student Support Specialist
Excelsior job in Albany, NY or remote
The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
Compliance in record keeping and documentation as well as tracking data and engagement.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
• Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).
The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Strategic Analyst
Excelsior job in Albany, NY
Excelsior University is seeking a Strategic Analyst to support the identification and evaluation of transformational partnership opportunities through data-driven insights. Reporting to the Senior Director of Business and Strategic Analytics, the analyst will play a pivotal role in synthesizing and summarizing information from both public and private sources. This comprehensive analysis will support strategic decision-making processes aimed at fostering innovative collaborations that align with the University's strategic goals.
This position is based out of the university's home office in Albany, NY with the option of considering remote candidates. Remote employees will have mandatory occasional travel for meetings, conferences, and professional development opportunities. Remote employees are expected to be available during work hours 8:30 am - 5:00 pm Eastern time. The University will supply necessary equipment to perform the essential functions of this job (e.g., Laptop, docking station). Employees are responsible for having a workspace where they can participate in virtual meetings without multiple interruptions and noise.
Duties and Responsibilities:
• Use predictive and prescriptive analytical techniques to enable leadership to make informed decisions.
• Gather and analyze data from a variety of public sources (such as IPEDS) and private sources (Lightcast).
• Uses various data analytics tools to clean, manipulate, and transform data for analysis.
• Work closely with a senior leadership to create concise and informative summaries of analytical reports that support the efforts of our strategic goals.
• Communicate with data through written and oral reports, using data visualization techniques to present findings in a manner that can be easily understood by nontechnical audiences.
• Promote data stewardship and data quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A bachelor's degree is required, from an accredited institution in business, analytics, statistics, finance, or related empirical research field
Higher education experience is preferred. Experience with financial analysis, business development, sales, B2B, or academic partnership data is a plus.
Demonstrated knowledge and application of the higher education landscape, particularly online education, and familiarity with trends and challenges in this space.
Demonstrated ability to cogently summarize project findings and their implications, both orally and in written reports.
Three or more years of relevant experience.
Analytical mindset and comfort with explaining quantitative analysis.
Strong attention to detail, thoroughness, and follow through.
Skill and experience with data analysis and large data sets.
Strong interpersonal and communication skills to convey project goals, requirements, and results effectively and positively.
Comfortable working with college leadership on a frequent basis.
Ability to design, analyze and model business opportunities and processes.
Ability to work independently and meet deadlines.
Ability to prioritize and manage multiple tasks.
Proficiency in Python and SQL is preferred for this position.
The hiring salary range for this position is $60,000.00 - $68,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Assistant Director- Financial Aid Veteran Affairs
Excelsior job in Albany, NY or remote
The Assistant Director of Veterans Benefits plays a key role in the daily operations of the Veterans Benefits team within the Student Financial Services Office. Serving as a designated School Certifying Official (SCO), the Assistant Director is primarily responsible for certifying veterans education benefits with the U.S. Department of Veterans Affairs. This role also involves frequent interaction with students through various communication channels, providing guidance and support throughout the benefits process.
This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
The following duties and responsibilities, but not limited to, are expected:
Provide responsive, student-centered support through phone, email, and other communication platforms.
Advocate for students by supporting their understanding and access to education benefits, and by representing their needs and concerns within institutional processes and policies.
Stay current with federal, state, and institutional regulations
Support the collection, review, and processing of required documentation and forms to ensure timely and accurate certification.
Assist in the development, revision, and continuous improvement of unit processes related to Veterans programs administered by the University.
Serve as a liaison with the U.S. Department of Veterans Affairs and other relevant agencies to facilitate benefit certification and issue resolution.
Engage in ongoing professional development and actively contribute to the growth and knowledge-sharing of team members.
Perform other duties as assigned to support the evolving needs of the unit and the students we serve.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a Bachelor's degree
Minimum of two years of experience working in higher education
Preferred experience supporting veteran students
Demonstrates a strong commitment to serving a diverse student population
The hiring salary range for this position is $48,000.00 - 50,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Part-time Adjunct Clinical Instructor (Albany, New York)
Excelsior job in Albany, NY
Part-time clinical instructors report to the Department Chair and communicate with the instructional faculty overseeing the course/content area they are teaching. Excelsior University provides fully developed courses with materials and activities to allow the faculty to focus on the students. They should expect to provide prompt response to student needs, offer timely formative feedback on student work, and demonstrate their clinical expertise through selecting, supervising, and evaluating students' clinical experiences. In addition, Excelsior looks for our part-time clinical instructors to demonstrate commitment to student success by supporting institutional engagement and retention initiatives, reaching out to struggling students and collaborating with instructional faculty and support staff to ensure students have access to all available resources that impact success.
Duties and Responsibilities:
Successful complete institution-sponsored training program.
Fulfill all requirements and adhere to all institution policies identified in the Excelsior University Clinical Faculty Handbook.
Work 2 non-consecutive weekends at a clinical site during an 8-week course term. The weekend consists of Friday (6 hours-- 3 hours orientation, 3 hours patient care) & Saturday/Sunday clinical days (each 12 hours).
Remain present for the entire clinical day, adhering to the full duration of clinical hours indicated.
Plan and coordinate patient assignments for each student in the clinical group, consistent with the course and clinical objectives.
Demonstrate competency with nursing skills and associated technology (EHR, automated medication dispensing system, smart intravenous pumps, etc.)
Demonstrate familiarity with assigned clinical unit(s), facility policies and procedures; complete all facility required training.
Participate in pre- and post-clinical activities with assigned students within Canvas LMS.
Conduct synchronous Zoom sessions with students as indicated by the course.
Exhibit content and skill-based expertise when engaging with students; provide relevant evidence based professional examples pertinent to the topic.
Provide students with individualized feedback summarizing strengths and areas in need of improvement.
Complete individual clinical evaluation rubrics for each student in a timely manner.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A master's degree in nursing (masters degree in nursing education preferred) from a program with institutional accreditation.
Active, unencumbered NYS RN license.
Minimum of 5 years of RN experience in varied clinical areas, caring for patients across the lifespan.
Current clinical experience within an acute care hospital setting.
Experience supervising nursing students and/or new graduate RNs.
Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
Experience with various modes of educational technology, including video conferencing software.
Current BLS certification.
Compensation for serving as a Clinical Instructor is $5,000.00. Payments are processed on a bi-weekly payroll cycle beginning with the next feasible pay period after the close of late registration. Please note all teaching fees are subject to federal, state, and/or local withholding taxes.
Subject Matter Expert (SME), Mechanical Engineering Technology/Robotics
Excelsior job in Albany, NY
Excelsior University is seeking a Subject Matter Expert (SME) on a contractual basis to support the development and revision of courses within the Mechanical Engineering Technology program. The SME will possess advanced knowledge and expertise in the relevant course or discipline and will collaborate closely with the Department Chair, Learning Experience Designer, and other university staff throughout the course development process.
This role requires a strong foundation in subject matter expertise, instructional design collaboration, and a commitment to diversity, equity, and inclusion. The course development timeline typically spans 20 weeks (4.5 months), excluding onboarding and compliance training.
Excelsior University fosters a diverse and inclusive environment and values contributions from all members of its global community. Through the guiding principles of Excelsior CARES-Compassion, Agility, Respect, Excellence, and Service-every employee plays a vital role in shaping the student experience.
Reporting to the Department Chair, the SME plays a key role in the design and revision of course content. The SME works closely with the Department Chair, Learning Experience Designer, and other staff across the University during the course development process. The skills and knowledge required for this position include subject expertise, teamwork, the ability to meet requirements and deadlines, course development, strong oral and written communication abilities, and strong critical thinking and synthesis skills.
Excelsior University values students, instructors, employees, and all members of its world-wide community, and actively develops practices and policies that promote diversity and inclusion in the workplace. Diversity involves recognizing and respecting the richness of ethnic and cultural traditions, and the value of different perspectives related to gender, age, disability, sexual orientation religion, family status, employee tenure, and more. Inclusion is about leveraging these differences and maximizing individual contributions in a way that enhances organizational effectiveness.
At Excelsior, each staff and faculty member contribute to the student experience. Even those of us who may not interact with students are vitally important to creating a positive and successful outcome. The guiding principles, collectively known as Excelsior CARES, shape the environment in which we work and set the standard to which we hold ourselves. Each Excelsior employee is Compassionate, Agile, Respectful, and committed to Excellence and Service.
Courses Requiring Subject Matter Experts
MET280: Mechanics for Robotics
MET390: Robotic Control Systems
MET400: Robotics and Automation
MET495: Mechanical Engineering Technology Capstone
ESSENTIAL DUTIES AND RESPONSIBILITIES
Collaborate with the course development team to design or revise course content aligned with program outcomes.
Develop original lectures, assignments, rubrics, and assessments.
Ensure course materials reflect current industry practices and emerging trends.
Participate in weekly or bi-weekly development meetings.
Respond to team inquiries within 48 hours.
Align course content with Excelsior's justice, equity, diversity, and inclusion (JEDI) principles.
Utilize Excelsior's course shell and instructional design framework.
QUALIFICATIONS
Subject Expertise
Doctorate or Master's degree with significant professional experience in mechanical engineering technology or related fields.
Demonstrated industry experience in robotics, automation, control systems, or mechanical systems.
Teaching experience at a two- or four-year institution preferred.
Familiarity with curriculum development and instructional design.
Course Design
Ability to design or update courses based on foundational knowledge and emerging practices.
Experience identifying relevant learning resources and creating engaging learning activities.
Understanding of interdisciplinary approaches and global context in engineering education.
Possess the ability to identify relevant learning resources and content.
Create engaging learning activities, assignments, and valid assessments of learning.
Ensure that the course curriculum aligns with Excelsior's justice, equity, diversity, and inclusion (JEDI) principles.
Commit to being available throughout an agreed upon course development timeline and able to meet project deadlines.
Participate in weekly or bi-weekly course development meetings.
Collaborate with the course development team throughout the design process.
Use the Excelsior University course shell as the framework for the course.
Write lectures, assignments, rubrics, and provide original content in an editable format.
Aptitudes
Strong written and oral communication skills.
Excellent organizational and project management abilities.
Ability to manage multiple tasks and meet deadlines.
Skills
Experience working with diverse populations.
Familiarity with online/distance education and adult learners.
Proficiency in Canvas or similar LMS platforms.
Knowledge of SharePoint and Zoom preferred.
Respond to questions or requests from the course development team within 48 hours.
Compensation for serving as a Clinical Instructor is $4,000.00. Payments are processed on a bi-weekly payroll cycle beginning with the next feasible pay period after the close of late registration. Please note all teaching fees are subject to federal, state, and/or local withholding taxes.
Academic Advisor
Excelsior job in Albany, NY or remote
The Academic Advisor position at Excelsior University is a direct student services position with an emphasis placed upon providing accurate, timely, quality service to admitted and enrolled students in specific degree programs at Excelsior. The primary roles of this position are to provide student service through academic advisement and success coaching to a caseload of students. Academic Advisors assist in developing an educational plan consistent with education and career goals and objectives. They are responsible for providing accurate information about institutional policies, procedures, resources, and programs and serve as student advocates by making referrals to Excelsior University services (e.g., career services, financial aid), and other learning support services.
This is a full-time, hybrid role with a minimum of two days required per week at Excelsior's home office in Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Advise students in their consideration of educational goals by relating interests, skills, abilities and values to careers, the world of work, and the nature and purpose of higher education.
Advise students in developing an educational plan consistent with life goals and objectives (alternative courses of action, alternate career considerations and selection of courses).
Utilize success coaching techniques in the decision-making process regarding their educational goals.
Provide accurate information about institutional policies, procedures, resources, and programs.
Recommend Excelsior University courses to students to complete degree requirements.
Advocate for students by making referrals to Excelsior University services (e.g. career services, VA/financial aid), and other learning support services.
Prepare letters of recommendation, transient student letters, letters of good standing, etc.
Advise students in initial and continuing evaluation of progress toward established goals and educational plans.
Provide official approval for students' proposed courses as needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Master's degree from a regionally accredited college or university.
Excellent oral, written, and interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to work with diverse populations.
Excellent organizational and decision-making skills.
Ability to manage multiple priorities and meet academic deadlines.
Ability to review/prepare accurate detailed documents.
Ability to master a wide body of factual knowledge (e.g., academic and career options) with a high degree of accuracy and detail.
Proficient computer literacy and willingness to learn new systems as needed.
The hiring salary range for this position is $46,000.00 - $49,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Sr Director- IT Merger and Acquisition Integration
Excelsior job in Albany, NY
The Sr. Director of Technology M&A Integration (SDTMAI) serves as a senior technology leader responsible for ensuring Excelsior University's systems, infrastructure, and digital capabilities evolve seamlessly to support strategic growth. Guided by a user-centric and risk-aware approach, the Sr. Director leads technology integration and transformation initiatives across mergers, acquisitions, strategic partnerships, and the development of new university sites. The role is accountable for the program management, governance, and execution of technology integration activities - spanning enterprise applications, infrastructure, cybersecurity, and data ecosystems - to ensure operational continuity and protection of institutional assets. The Sr. Director acts as a trusted advisor and provides strategic leadership through all M&A phases - pre-close due diligence, planning, and post-integration execution - and works closely with the Office of Project Management (OPM) and other administrative units to deliver disciplined project execution, effective change control and risk mitigation.
Essential Duties and Responsibilities
include the following: Other duties may be assigned
Lead the technology aspects of due diligence, integration planning, and execution for acquisitions, partnerships, and new site enablement.
Serve as the technology subject matter expert and advisor to senior leadership, providing guidance on integration strategies and implementation planning for all prospective and completed initiatives.
Define and manage multiple technology integration projects, including enterprise systems (SIS, CRM, LMS, ERP), infrastructure, and cybersecurity, ensuring alignment with academic and operational objectives.
Oversee the readiness and on-time delivery of Day 0, Day 1, and Day 100+ activities, ensuring continuity of academic and administrative operations.
Collaborate with Finance, HR, and Procurement to develop holistic technology budget estimates for integrations and partnerships.
Lead cross-functional planning to identify synergy capture opportunities and define measurable success metrics for each initiative.
Own and maintain Integration Playbooks, standards, and best practices, ensuring knowledge is retained and matured across the organization.
Develop executive-level briefings and reports to communicate integration strategy, progress, and risks to senior leadership.
Support special projects and operational improvements across IT to consolidate, rationalize, and optimize systems and services as part of a shared services model.
Provide ongoing governance and oversight in partnership with project management offices to ensure financial, operational, and academic objectives are met.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in information technology, Computer Science, or related field; master's degree preferred.
Minimum of 8-10 years of IT experience, with at least 3 years in M&A or strategic partners
hip technology integration and 5 years managing complex project portfolios.
Demonstrated experience in developing technology integration roadmaps across systems, infrastructure, and business processes.
Experience leading multiple integration initiatives, ideally for organizations of significant scale; experience in higher education preferred.
Strong understanding of enterprise systems, infrastructure, security, and governance in an academic context.
Advanced proficiency in Microsoft Office Suite, collaboration platforms, and project management tools.
Strong strategic, operational, and communication skills, with the ability to influence cross-functional teams and executive leadership.
Core Competencies
Strategic Leadership: Aligns technology integration initiatives with institutional growth and strategic priorities.
Operational Excellence: Ensures disciplined execution of complex integrations with measurable outcomes.
Collaboration: Builds strong partnerships across academic, administrative, and technical teams.
Innovation: Identifies opportunities to optimize systems, processes, and shared services.
Adaptability: Navigates uncertainty and drives results in dynamic, evolving environments.
The hiring salary range for this position is $130,000.00 - $140,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting