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Senior Automation Specialist
Cannon Corp 4.6
Remote litigation support specialist job
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun.
JOIN CANNON as a Senior Automation Specialist in SAN LUIS OBISPO. San Luis Obispo is on the beautiful central coast of California, has temperate weather, scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities.
PROJECTS INCLUDE Instrumentation and Controls/SCADA, Water Resources, Transportation, Recreational Facilities, Solar Facilities, Oil Field Applications, Agriculture, Food Processing.
SENIOR AUTOMATION SPECIALIST JOB SUMMARY
A successful Senior Automation Specialist will be able to independently approach industrial electrical and control systems from the viewpoint of functional analysis, technical evaluation, design objectives, and solution development. They will be involved in designing, implementing, and improving industrial automated systems and processes within a manufacturing or industrial setting including but not limited to system design, integration, testing, and troubleshooting, as well as project management and client coordination. Will work in both the office and heavy industrial environments, onsite.
SENIOR AUTOMATION SPECIALIST JOB DUTIES
Lead or support integration projects, including scope development, budgeting, scheduling, and procurement.
Assist in the development and cost estimation for proposals tailored to client requirements.
Interface with clients to ensure successful project coordination, system performance, and client satisfaction.
Design and program automated systems: PLCs, sensors, actuators, control panels, and HMI interfaces.
Create and troubleshoot PLC code (Rockwell, Modicon preferred) and HMI applications for industrial processes.
Integrate new automation systems with existing processes and equipment.
Oversee and train others to test, validate, and calibrate automated systems to ensure compliance, reliability, and safety.
Identify opportunities for process improvements to enhance efficiency, reduce costs, and increase system reliability.
Maintain detailed documentation (schematics, SOPs, backups) for all automation systems.
Specify and commission SCADA systems, including server/client setup, network architecture, and instrumentation.
Requirements: 8+ years' experience integrating automation and electrical systems in industrial environments.
Strong knowledge of PLC systems (Rockwell Automation, Modicon), HMI programming, and SCADA integration.
Proficiency in industrial wiring diagrams, ladder schematics, and logic drawings.
Programming experience in ladder logic, function block diagrams, and object-oriented structured text programming languages and SQL.
Experience with process instrumentation and final control elements (VFDs, control valves, transmitters, sensors).
Skilled with configuration tools, such as handheld HART communicators and computer-based configurators.
Familiarity with industrial communication protocols (Ethernet/IP, RS232, RS485, HART, Serial/Ethernet radios).
Proven project management experience across automation lifecycle phases.
Strong problem-solving, documentation, and collaboration skills.
Effective written and verbal communication in English.
Ability to perform basic circuit and instrument calculations and apply mathematical concepts in engineering tasks.
Certified Electrician is a plus.
Valid driver's license and proof of insurance required.
WE OFFER competitive salaries, relocation assistance, excellent benefits package, remote work flexibility, and an active and positive team building, work environment.
Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age.
Compensation details: 00 Yearly Salary
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$78k-107k yearly est. 1d ago
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Remote AI Prompting Specialist & Dialogue Architect
1Mind Ai Inc.
Remote litigation support specialist job
A leading AI innovation company seeks a talented individual for a specialized role in developing strategies for large language models. The role requires expertise in prompting, AI training, and prototype development, with responsibilities in researching and documenting workflows. A remote-first culture encourages creativity and proactive engagement, offering a competitive salary range of $80,000 - $150,000 USD depending on experience. Ideal candidates have specific experience with LLMs and strong communication skills.
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$46k-74k yearly est. 4d ago
Remote Window Shade Automation Specialist - Western US
Draper, Inc. 4.7
Remote litigation support specialist job
A family-owned automation company is looking for a Window Shade Automation Specialist to work remotely across various territories. The role involves project management, dealer support, and technical training to ensure customer satisfaction and successful installations. Candidates should have a strong mechanical and electrical aptitude, along with excellent communication skills. A competitive salary and comprehensive benefits package are offered.
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$72k-94k yearly est. 5d ago
Bilingual SaaS Implementation Specialist (Remote)
Workyard 3.6
Remote litigation support specialist job
A growing SaaS startup is seeking a remote Software Implementation Specialist to enhance client onboarding and support. The successful candidate will have 2-4 years of experience in customer support for a SaaS solution and must be fluent in Spanish. Responsibilities include managing customer support inquiries, onboarding clients, and providing valuable feedback to improve the product. Ideal candidates possess excellent communication skills and adaptability in a fast-paced environment, with bonus points for experience in payroll applications or the construction industry.
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Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps-like Slack, Zoom, and Office 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks-and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
This is an exciting opportunity to be a foundational member of Rippling's Benefits Implementation team!
As an Implementation Specialist, Benefits, you will be an implementation partner for brokers and clients. You will be responsible for understanding their technical requirements, building custom insurance plans, and troubleshooting. You will manage an evolving book of business and be the internal go-to for all things related to Benefits.
The Benefits implementation team at Rippling is growing-along with our focus on our Brokers and our BenAdmin product. This role offers a unique opportunity to not only implement partners/clients but also work closely with cross-functional teams to build and scale Rippling's Benefits offering.
What you will do
Become a Rippling Benefits expert - You'll be a go‑to resource for our brokers/clients within 60 days and a benefits subject matter expert for your Rippling colleagues within 90 days
Be a trusted implementation partner to our brokers and clients:
You'll need to understand the broker's and/or client's requirements as it relates to insurance
You'll need to build custom plans within the Rippling environment that meet brokers' or clients' needs. This includes importing enrollment data, reviewing insurance plans and occasionally assisting with deductions issues
You'll work closely with Implementation and the rest of the Customer Experience organization to ensure the broker and client is set up for success
Partner with our Insurance Ops, Customer Experience and Product teams to evolve our process and product
Develop and document benefits implementation processes and best practices
What you will need
A passion and curiosity for all things related to Benefits
3+ years of experience either in an Insurance brokerage firm or in the Implementation space-specializing in Benefits
A license in Life, Accident & Health or Sickness (Life Agent) is a plus
Strong project management and organizational skills: high attention to detail with excellent time management skills
Ability to manage broker and client relationship: strong communication and presentation skills
Self‑starter with a bias towards action, energized by a fast‑paced environment and excited to build
Additional information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email **************************
Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a 40‑mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .
A variety of factors are considered when determining someone's compensation- including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
71,400 - 113,050 USD per year (US Tier 3)
75,600 - 119,700 USD per year (US Tier 2)
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$55k-96k yearly est. 5d ago
Remote Neuroradiologist
University of Vermont Health 4.6
Remote litigation support specialist job
Remote Neuroradiologist - University of Vermont Health
The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work.
Position Details:
Work Remote: 100% remote position, flexible schedule options available.
Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement.
Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT.
Collaborative Environment: Work closely with a collegial group.
Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours.
Benefits:
PSLF eligible
Comprehensive benefits package that includes health, dental and vision
403(b) retirement plan
CME reimbursement
Malpractice coverage
Competitive Salary: $539,000-$559,000* - Call included
About the University of Vermont Medical Center:
UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York
In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site
Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor
Dedicated Division of Neuroradiology with experienced staff
Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely
For more information, please contact:
Matt Canasi (Network Recruiter)
*************************
$53k-65k yearly est. 4d ago
Paralegal - Litigation Defense - San Antonio
Naman Howell Smith & Lee, PLLC 4.0
Remote litigation support specialist job
The San Antonio office of Naman Howell has an immediate opening for a Paralegal with 3+ years of civil litigation experience, preferably in personal injury defense and transportation litigation.
We offer competitive pay rates with outstanding benefits, including exemplary medical, dental and vision insurance, life insurance, long-term disability, and profit sharing/401(k) after one year of service.
This is a full-time position with benefits. Standard hours are 8:00AM to 5:00PM, Monday through Friday.
Duties, including but not limited to:
Client communication and case updates
Management of overall case volume
Database management of high volume documents
Scheduling depositions
Occasional investigation and inspections
Preparing client documents and files for trial, hearings, depositions & mediations
Conducting background and social media searches
E-filing
Position Requirements:
3+ years of relevant work experience
Highly organized self-starter who is capable of anticipating attorneys' needs
Attention to detail and quality
Strong organizational and time-management skills
Ability to multi-task and work with minimal supervision
Excellent communication and interpersonal skills
Dependable with strong work ethic and professional demeanor
Knowledge of MS Office suite
Work Environment & Physical Requirements:
Legal staff members are required to work in the office during standard business hours Monday through Friday. Working from home before or after business hours and/or on weekends may be required occasionally in order to successfully complete one's work.
Staff members are exposed to typical office working conditions. Staff members should be able to stand, sit at an office space, speak and understand the English language, lift computer equipment, supplies and materials, and use office equipment and computers.
Who is Naman Howell?
Since 1917, our law firm has been providing individuals and businesses throughout Texas with the personal attentiveness and expertise they need on their legal matters when they need it most. We pride ourselves on our heritage, vision, and exceptional results.
We are honored to be recognized as a “Top Workplace” by
U.S. News & World Report
(2024),
Austin American-Statesman
(2024, 2025),
San Antonio Express-News
(2024, 2025), and
USA TODAY
(2025). Winners of these awards must meet a minimum employee headcount and are selected based on employee feedback.
Naman Howell employs 200+ professionals, including 100+ attorneys, in 5 offices across Texas with an average tenure of 10.5 years. Our team continues to grow by at least 10% each year, a trend that we expect to continue. To learn more about careers and current openings at Naman Howell, please visit NamanHowell.com/careers.
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of a NHSL employee. Other responsibilities may change or be assigned at any time with or without notice.
$51k-71k yearly est. 1d ago
Project Support Specialist
Hammes 3.6
Litigation support specialist job in Columbus, OH
Join Our Team
Consider a career with Hammes if you are interested in being a part of a dynamic and entrepreneurial environment! We have been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Money Management by Pensions & Investments.
Founded in 1991, Hammes is a vertically integrated real estate solutions platform. Our capabilities include real estate strategy and planning, project management, development, investment and property management for healthcare clients and other leading institutions. Hammes is consistently ranked as one of the nation's top healthcare developers by both Modern Healthcare's Construction & Design Survey and Revista's Outpatient Healthcare Real Estate Development Report.
Position Summary
The Project SupportSpecialist is responsible for supporting the project executive in the delivery of capital projects and consulting. This position requires a high level of organization and discretion, attention to detail and ability to handle a fast-paced environment. The position duties include but are not limited to managing all project financial and budget commitment and invoice processing including reviewing these documents and processing them through our client's financial systems. The position requires a great deal of interface with a variety of external project team members and clients. Duties also include ensuring that all project commitments and expenses are tracked accurately in eBuilder (budget management system) and that eBuilder records are consistent with the client's financial reporting system.
The incumbent must have good communication skills, both written and oral and the ability to work effectively with a variety of client leaders and staff as well as with project vendors, consultants and contractors. The incumbent must be a self-starter and possess the ability to work under pressure and handle a wide variety of activities and confidential matters with discretion.
Principal Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Assists project team with the implementation and utilization of eBuilder.This includes data work within cost management, report production, and quality control within eBuilder.Specifically:
Work with the Project Executive(s) to receive and review all project cost quotes / proposals.
Work with the Project Executive(s) to receive and review all project invoices.
Work with the Project Executive(s) to maintain cash flow.
Monthly reconciliations of eBuilder to client's reports to ensure there are no discrepancies.
Entry of commitments and invoices to facilitate creation of project budgets and dashboard reports.
Maintain regular communication with the client's procurement & accounts payable teams to ensure that the project is meeting the administrative needs of the client.
Assists project team with managing monthly pay application process.Specifically:
Review all construction pay applications.
Maintain all appropriate logs associated with pay application process.
Assists the project team with ensuring that all contractual insurance required by the client is in place. Specifically:
Ensure that certificates of insurance are on file and current for all contracts that the owner holds directly. As insurance terms near their expiration, follow up with the appropriate vendor(s) to obtain new certificates of insurance.
Assists Project Executive with the preparation and dissemination of work plans and project documents, including procedures, proposals, progress reports and presentations.
Facilitate meetings, coordinate project resources, and disseminate meeting minutes and project information as required by Project Executive.
Monitors electronic and paper file systems to ensure they are maintained as required for project.
Ensures adherence with the Company's policies and procedure manuals including the Facility Development Project Manual.
Supports administrative team functions to include but not limited to, copying and collating manuals, providing assistance and document development and formatting.
Performs other duties as assigned.
Knowledge, Skills & Abilities
The requirements listed below are representative of the knowledge, skills, and abilities required to perform this job successfully.
High school diploma required; a bachelor's degree in a related discipline preferred or a minimum of 4 years of experience in office administration or accounting. Work experience in design, construction, architecture, and engineering firms a plus.
Must have strong organizational and communication skills with ability to handle a large volume of assignments.
Must be detailed oriented.
Bookkeeping experience with an aptitude for understanding the use of budgets, payables and receivables is preferred.
Strong oral and written communication skills with an ability to effectively communicate at all levels of management.
Commitment to excellence, personal integrity, and confidentiality.
$27k-34k yearly est. 11h ago
Remote Operations Support Specialist - PST/CST
Insight Global
Remote litigation support specialist job
Required Skills & Experience:
3+ years of experience in customer support, operations, or healthcare coordination
Strong proficiency with Google Sheets and/or Microsoft Excel
Ability to investigate complex cases and provide clear, empathetic communication
Skilled in investigating disputes and managing escalation claims, with a strong ability to identify root causes
Experience working with vendors, health plans, or insurance providers to resolve member issues
Excellent written and verbal communication skills with the ability to connect with individuals from diverse backgrounds
Adaptable to change - thrives in a fast-moving, start-up environment
Nice to Have Skills & Experience
Experience with grievances, appeals, or quality assurance within healthcare operations
Background in escalation support or client management
Familiarity with Zendesk and Google Workspace
Job Description
Insight Global is seeking a Remote Operations SupportSpecialist to join our growing Food Operations team. This role supports the day-to-day coordination of the food delivery and nutrition benefit programs- ensuring members get the right food in a timely manner. You'll handle member and vendor communications, investigate issues, manage escalations, and collaborate cross-functionally with internal teams to keep the programs running efficiently.
The main responsibilities include:
•Respond promptly to incoming emails and tickets from members regarding their food delivery status, referral issues, food partner support, and/ or address basic program inquiries.
•Cross-check internally and coordinate with vendors to confirm order status and troubleshoot delayed deliveries
•Communicate updates to members, RDs, and client contacts with empathy and accuracy
•Contribute to ongoing workflow improvements and documentation updates
•Maintain accurate records of customer interactions and resolutions to facilitate future reference and analysis.
•Act as a liaison between customers and internal teams to ensure effective communication and resolution of issues.
•Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
•Continuously strive to optimize operational efficiency and enhance customer satisfaction through proactive problem-solving and innovation.
Applicable benefits apply.
$18 - $19/HR
3 month contract.
$18-19 hourly 1d ago
Litigation Paralegal
Chamblee Ryan, P.C
Remote litigation support specialist job
Chamblee Ryan, PC is looking for litigation paralegals to add to the team. The ideal candidate will have at least 4+ years of defense litigation experience.
This is a fully remote position. The ideal candidate must have experience with working in this type of environment.
Primary Duties & Responsibilities:
Manage high volume of files from inception to trial.
Draft and analyze legal documents, including discovery, pleadings and correspondence.
Constant communication with court, counsel and clients.
Assist attorney(s) in all phases of trial-preparation, including but not limited to all pre-trial pleadings, redacting medical, preparing deposition page/line summaries, etc.
Managing case deadlines and attorney calendars.
Assist with deposition, meeting, or interview preparations.
Subpoena, summarize and analyze medical, radiology and billing records, and compile information to prepare final medical summaries/expense summaries.
Working knowledge of the Texas Rules of Civil Procedures and Texas Statutes.
Excellent organizational skills and attention to detail are required.
Knowledge of legal terminology and civil procedures.
Benefits:
401(k) with match
Health/Dental/Vision Insurance
PTO accrual beginning Day 1
Billing Bonus - ask for more details
Our firm views our paralegals as an integral part of the team. Our paralegals manage a high volume of files with minimal supervision.
Salary is based on experience.
(Responses and applications without resumes will not be considered.)
$41k-64k yearly est. 11h ago
Junior ServiceNow Implementation Specialist with App Engine and SPM
LMI Consulting, LLC 3.9
Remote litigation support specialist job
Job ID 2025-13066 # of Openings 2 Category Information Technology Benefit Type Salaried High Fringe/Full-Time
LMI is seeking a skilled Junior ServiceNow Implementation Specialist for a Federal DoD client. Active Secret Clearance Required. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
Responsibilities:
Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments
Work with Agile teams and methodologies in a virtual environment.
Develop a good understanding of the customer's ServiceNow business needs.
Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow
Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
Implement ServiceNow modules for multiple customers.
Implement configurations and customizations for multiple customers.
Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals.
Develop and execute Quality Assurance testing for client ServiceNow solutions
Qualifications
Required Experience
Active Secret Clearance - note that only US Citizens can obtain a clearance
Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.
This position requires Five (5) or more years' work experience.
Two (2) or more years' experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
Demonstrated experience with App Engine and SPM
Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
Demonstrated experience with ServiceNow platform capabilities in a client environment
Experience in ServiceNow application implementation and deployment
Some travel may be required within CONUS only
Desired Experience
Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and Workspaces
ServiceNow certifications
Target Salary Range- $74,900 - $128,000
Disclaimer:
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
EEO Statement
LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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$74.9k-128k yearly 4d ago
Litigation Paralegal
Beacon Hill 3.9
Remote litigation support specialist job
Beacon Hill is hiring a Temporary Paralegal / Legal Administrator to support an in-house legal team during a short-term coverage period. This fully remote role will work closely with the General Counsel and Assistant General Counsel, providing day-to-day legal and administrative support within a corporate legal environment. The assignment is expected to last 4-6 weeks and requires full-time availability during Eastern Time business hours.
This position is well-suited for an experienced paralegal or legal administrator with prior in-house experience who is highly organized, detail-oriented, and comfortable managing high-volume work in a fast-paced setting.
Responsibilities:
Provide comprehensive legal and administrative support to in-house counsel.
Assist with drafting, editing, and proofreading legal documents, correspondence, and internal communications.
Review, organize, track, and maintain contracts and related legal documentation.
Support ongoing legal matters, projects, and internal workflows.
Manage calendars, deadlines, and document organization to ensure timely completion of tasks.
Handle high-volume work with accuracy and strong attention to detail.
Prioritize tasks effectively in a fast-paced corporate legal environment.
Collaborate closely with the General Counsel and Assistant General Counsel on daily operational needs.
Requirements:
5-7 years of relevant paralegal or legal administrative experience.
Prior experience supporting an in-house legal department required.
Corporate legal background strongly preferred.
Paralegal certification is a plus.
Strong organizational, communication, and time-management skills.
Ability to learn new systems and processes quickly and adapt to changing priorities.
Availability to work 40 hours per week with no concurrent employment during the assignment.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
$47k-69k yearly est. 3d ago
IT Help Desk Technician (Remote)
Capital Rx 4.1
Remote litigation support specialist job
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Location: Remote (East Coast - 7am ET - 4pm ET)
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.
Position Responsibilities:
Research end user issues independently, when needed, and document/develop a solution per company standards
Developadditional MDM automation to facilitate user onboarding
Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc.
Create Exchange rules to address spam/phishing emails as needed.
Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
Promptly respond to user requests via ticketing system/phone calls/IM
Assist users with access/system issues
Write and update documentation for user reference
Help build andestablish procedures for newly established team
Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Work hours: 7am ET - 4pm ET
Minimum Qualifications:
2+ Years experience in a Help Desk role (preferably in a medium or larger company)
Acustomer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Salary Range$24-$28 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
$24-28 hourly 3d ago
Integration Support Specialist, Tier 2 (Remote)
Procore 4.5
Remote litigation support specialist job
We're looking for an Integration SupportSpecialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations.
As an Integration SupportSpecialist, you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution.
This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately.
What You'll Do
Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks.
Troubleshoot integration technical issues that occur within the customer's Windows environment or Procore's internal microservices, often working in a queue-based system.
Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience.
Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily.
Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors.
Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues.
Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution.
Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process.
What We're Looking For
2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience.
Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks being a huge plus.
Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels.
Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage, demonstrating proficiency in managing ticket escalations.
Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script.
Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment.
Strong customer support and client relation skills, prioritizing a customer-focused approach.
Ability to prioritize multiple tasks effectively and execute on resolutions under pressure.
Additional Information
Base Pay Range:
24.80 - 34.10 USD Hourly
This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$32k-48k yearly est. 2d ago
Technical Support Engineer New Turkey - Remote
Fundraiseup
Remote litigation support specialist job
Languages: Fluent in Russian and English
Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am.
We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
The Team
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first.
About the Role
As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
What You'll Do
Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
Requirements
Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role.
Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems.
A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues.
Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
Curiosity and a hypothesis‑driven mindset
Ability to communicate complex analytical concepts to non‑technical audiences
Detail‑oriented with a strong sense of ownership
Comfort working in fast‑paced, data‑rich environments
Why work with us
A strong, collaborative product team that owns what it builds
Clear product vision and access to real customer feedback from global nonprofit leaders
Flat structure: no politics, just great work with great people
Transparent company culture - we share how we're growing, where revenue comes from, and what's next
Long‑term focus: we offer equity options and value sustained, meaningful contribution
30 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
English learning courses
Relevant professional education
Gym or swimming pool
Co‑working
Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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$61k-87k yearly est. 3d ago
Document Support Specialist
Teksystems 4.4
Litigation support specialist job in Columbus, OH
TEKsystems is looking to hire a Document SupportSpecialist to work with one of the largest, rapidly growing banks in the Midwest! * Pay: $18.00-20.00/hour * Shift: 8:00AM-5:00PM (M-F) office located in N. Columbus *Job Details:* * Assist with scanning, imaging, filing, prepping, batching and quality control of paper loan documents.
* This is a paper environment and some positions require colleagues to be on their feet a majority of the day.
* All positions require basic computer skills as they will be entering a production log each day via Excel.
* High attention to detail and the desire to work efficiently is a must.
*Qualifications:*
* Highly motivated individuals who have the ability to work efficiently
* Ability to work in a fast-paced environment
* Excellent attention to detail
* Reliable/able to work in-office 5 days/week
* Ok with being on feet for a majority of shift
*Job Type & Location*
This is a Contract position based out of Columbus, OH.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Columbus,OH.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 6d ago
Technical Support Engineer (Norway based)
Everbridge 4.6
Remote litigation support specialist job
Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.
This is a fully remote position exclusively open to candidates residing in Norway.
As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.
What you'll do:
Providing technical support to primarily Norwegian and European customers.
Managing and resolving incidents and support tickets according to defined SLAs.
Participating in a 24/7 on‑call rotation (one week on duty at a time).
Collaborating with Engineering and Product teams to improve platform resilience.
Proactively monitoring system performance and identifying issues before they accelerate.
Assisting with software upgrades, installations, and platform configurations.
Delivering training sessions to clients as needed.
What you'll bring:
Fluency in Norwegian and English (both written and verbal).
Strong communication, presentation, and customer‑handling skills.
Excellent organizational and time‑management abilities.
Calm and methodical approach to resolving business‑critical technical issues.
Experience working in Linux-based environments.
Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols.
Understanding of telecom networks (2G-5G) is a strong plus.
Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred.
#LI-HG1
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
Private Healthcare
Pension
Group Life/Income Protection
Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit *******************
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr
$52k-67k yearly est. 4d ago
Employment Litigation Specialist.531
Frink-Hamlett
Remote litigation support specialist job
The Opportunity
A mission-driven employment discrimination law firm based in New York City, seeks a highly skilled, business-minded Employment LitigationSpecialist to draft pre-suit correspondence in connection with a broad range of complex plaintiff-side cases. This is a fully remote long-term, temporary position. The hourly rate is $50-$55 plus benefits.
Primary Duties
A powerhouse boutique law firm specializes in pre-litigation advocacy, using aggressive, results-driven strategies to secure favorable outcomes for their clients. The successful Employment LitigationSpecialist will have expertise in employment discrimination law and the ability to draft persuasive and impactful pre-suit litigation correspondence leading to favorable, high dollar settlements. You must be a true team player who can expertly digest facts, synthesize legal analysis and craft legally sound and compelling narratives.
Requirements
· J.D. from an accredited law school; licensed and in good standing with New York State Bar
· 5-10 years of experience, with a focus on employment discrimination law
· Demonstrated success in drafting pre-suit litigation correspondence
· Deep understanding of federal and state discrimination laws, EEOC/Division and all other relevant agencies procedures, statutes of limitations and how to leverage the same to maximize case value
Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
$50-55 hourly 60d+ ago
V105 - Personal Injury Litigation Support Specialist
Flywheel Software 4.3
Remote litigation support specialist job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Personal Injury LitigationSupportSpecialist and play a key role in supporting a thriving personal injury practice. In this position, you will manage critical administrative and client-facing tasks that ensure smooth case progression and exceptional client service. Your responsibilities will include handling inbound calls, drafting legal documents, organizing files, and assisting with discovery preparation. This role is perfect for someone
who is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and organization matter
. If you enjoy learning new processes, multitasking, and contributing to meaningful outcomes, this is the opportunity for you.
• Salary Range: $1,150 - $1,220 USD
Responsibilities include, but are not limited to:
Open and organize new case files
Provide exceptional customer service to clients throughout the process
Draft letters and legal correspondence
Complete and submit forms accurately
Request and track medical records
Maintain organized digital and physical files
Collaborate with attorneys and team members to ensure timely case progress
Assist with drafting discovery documents
Perform e-filing for legal documents
Handle inbound client calls and follow-ups
Requirements:
Required Skills
• Personal Injury experience (mandatory)
• Excellent written and verbal communication skills
• Organized and detail-oriented
• Customer service mindset
• Ability to multitask and prioritize effectively
• Quick learner who can take direction and ask questions when needed
• Proficient in Microsoft 365 and Teams
• Strong file management and drafting skills
Practice Area:
• Personal Injury
Location & Time Zone:
• California, PST
Working Hours:
• 8:30 AM - 5:30 PM PST
Experience Required:
• Minimum 2-3 years in personal injury (US experience preferred)
Software/Tools:
• Microsoft 365, Teams
Language Requirement:
• English/Spanish proficiency (read, write, speak)
Work Shift:
8:30 AM - 5:30 PM [PST][PDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
$1.2k-1.2k weekly Auto-Apply 47d ago
Senior Strategic Support Specialist
Datacor 4.1
Remote litigation support specialist job
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role:
We are seeking a talented and driven individual to join our team as a Strategy SupportSpecialist. In this role, you will manage strategic support accounts and coordinate delivery management for various projects. You will work closely with clients to understand their needs, develop tailored support strategies, and ensure the successful execution of projects. Your ability to build strong relationships with clients and internal stakeholders will be crucial in driving customer satisfaction and project success. You will also monitor project progress, identify potential risks, and implement solutions to keep projects on track.
As a Strategic SupportSpecialist, you will be crucial in providing strategic support to our clients, ensuring they receive the highest level of service and expertise. This role involves working closely with various departments to deliver tailored solutions that align with and enhance our clients' operational efficiency and strategic goals. Your expertise will help us achieve our goals of improving customer engagement and operational efficiency. If you are a strategic thinker passionate about delivering exceptional support and driving project success, we want you on our team.
Responsibilities:
Strategic Account Support
Build strong relationships by acting as the main point of contact for all client-submitted cases. Ensure regular follow-up and continuous communication.
Provide the highest level of support by quickly diagnosing and resolving client issues. Ensure KPIs are being met regularly.
Establish a help desk to help desk partnership: Coordinate with the client's help desk team to ensure seamless communication and collaboration. This includes sharing best practices and providing mutual support for complex issues. Schedule and lead regular meetings with the client to review open cases, trends in cases, and opportunities for training and optimization.
Develop escalation procedures: Create clear escalation paths for unresolved issues, ensuring that internal and client teams know the process and can act quickly to resolve critical problems.
Monitor and improve help desk performance: Review help desk metrics and performance indicators regularly to identify areas for improvement and implement strategies to enhance overall support quality. Identify gaps in system usage and propose scalable, process-driven solutions. Create and distribute regular reports and dashboards for client review.
Follow best practices for Knowledge Management. Contribute to both internal and client-facing documentation and knowledge bases. Participate in and develop training for continued learning and growth.
Enhanced Care Services
Act as Delivery Manager for projects estimated under 20 hours, ensuring tasks are assigned to appropriate project managers, hours are tracked, and staying within scope. Provide definitions of cost and effort for projects.
Monitor and communicate project status updates: Report weekly updates to leadership. Document timelines, risks, and contingency plans to keep projects on track. During regularly scheduled meetings, provide updates on hours used, project status, risks, and follow-up actions to the customer.
Be an Advocate for your customer: Scope and refine requests for development enhancements. Collaborate with various departments to ensure project success.
Be an Advocate for Datacor: Spot potential areas for expansion and innovation within clients' businesses.
Success Metrics:
Standard Support KPIs: Response, Communication, Resolution time, Backlog/Aged Backlog, Customer Satisfaction, and other project measurements as needed.
On-time delivery for optimization projects.
Client engagement and executive alignment across support and services projects.
Internal contribution to knowledge sharing, documentation, and process standardization.
Qualifications:
Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience).
2-3 years of Datacor ERP experience required.
Strong understanding of help desk to help desk models of customer support.
Strong organizational skills with attention to detail and the ability to prioritize and complete support cases and projects on time.
High proficiency with Microsoft Office and business productivity tools.
Excellent verbal and written communication, time management, interpersonal, and presentation skills.
Strong desire to provide Best-in-Class customer service.
Process-driven mindset focused on repeatability and scalability.
Passion for analyzing data, solving problems, and driving continuous improvement.
Ability to thrive in cross-functional, collaborative environments.
$92k-169k yearly est. Auto-Apply 8d ago
Learn more about litigation support specialist jobs