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Service Operations Support Specialist
Sungrow Power Supply Co., Ltd. (“Sungrow”) is the world's most bankable inverter brand with over 269 GW installed worldwide as of June 2022. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 25-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com.
The Service Operations Support Specialist Position is a remote position that plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Associate Director of Service Operations. This position will work directly with members of the Service Ops, Field Service, and Center of Expertise team to ensure all requests from HQ are addressed.
Essential Duties and Responsibilities:
Perform a variety of tasks related to information gathering for HQ.
Create clear and concise reports or PowerPoints based on the needs of each request.
Create documents in both English and Chinese.
Translate documents received in Chinese to English for North America team.
Translate documents in English to Chinese for HQ team.
Coordinate with the Field Service team to update, create, and maintain all field-related requests from HQ.
Assess the audience needs for whom the documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
Coordinate collaboration between subject matter experts, corporate product management, and corporate structural design on business requirements, content approval, and process improvement
Other duties as assigned.
Must speak Chinese.
Spanish speaking is a plus.
Must possess customer service, problem-solving skills, and possess decision making and analytical skills.
Must possess effective written and verbal communication skills.
Must be proficient in Microsoft Office Suite (Word, Excel, Power Point and Outlook). Airtable experience a plus.
Ability to analyze opportunities, define successful approaches, and proactively solve problems.
Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program.
1+ Years of Service Operations Support Experience
Education or Desired License and Certificates:
Business or Technical degree or equivalent experience
Solar & Battery Storage experience is a plus
· Problem solving/analytical skills
· Self-starter, strong initiatives and an excellent communicator
· System and product level mindset
· Organization, detailed-oriented nature and strong initiative
· Experience in risk and change management.
Travel to Sungrow Phoenix/Houston Office approximately 6 times a year, or travel based on business needs
Work Location and Status:
• Full time, remote based position open to anyone in the USA
Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities
Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
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Work From Home (WFH)
Full Training Provided
Work Part Time or Full Time
No experience necessary
Licensed & Bonded
Daily Training Available
Must be 18+
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Average Salary For a Litigation Support Specialist
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Litigation Support Specialist is $64,690 per year or $31 per hour.
The highest paying Litigation Support Specialist jobs have a salary over $98,000 per year while the lowest paying Litigation Support Specialist jobs pay $42,000 per year
Updated June 8, 2023
Average Litigation Support Specialist Salary
5 Common Career Paths For a Litigation Support Specialist
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.
A claims manager is a professional who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.
Illustrated Career Paths For a Litigation Support Specialist