Automatically apply for jobs with Zippi

Upload your resume to get started.

Loan adviser skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical loan adviser skills. We ranked the top skills for loan advisers based on the percentage of resumes they appeared on. For example, 44.4% of loan adviser resumes contained customer service as a skill. Continue reading to find out what skills a loan adviser needs to be successful in the workplace.

15 loan adviser skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loan advisers use customer service:

Recognized for excellent customer service and confidence, and development of a proactive reporting system to ensure accuracy of updated status.
Provide excellent customer service while taking payments, setting payment arrangements and processing loan modifications.

2. Origination

Here's how loan advisers use origination:

Researched potential customers and provided them with loan consolidation and origination recommendations.
Pulled origination documents and copied when requested from specific departments.

3. Mortgage Loans

Here's how loan advisers use mortgage loans:

Managed consumer mortgage loan functions as a traditional loan originator and in call center environment.
Closed 30 mortgage loans in one month based on a 75% conversion rate with a 65% percent closing ratio.

4. Loan Process

Here's how loan advisers use loan process:

Contacted prospective customers, collected and analyzed financial information, determined appropriate mortgage options, and oversaw the entire loan process.
Originate loan, calculate debt-to-income and loan-to-value ratios and assisting and maintaining communication with applicants/borrowers during the entire loan process.

5. Automated Underwriting

Here's how loan advisers use automated underwriting:

Used the Automated Underwriting system for Fannie Mae, Freddie Mac, FHA and VA home loans.
Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools.

6. NMLS

Here's how loan advisers use nmls:

Completed quarterly updates on all regulations and requirements to maintain NMLS nationwide licensing program.
Licensed Loan Originator, NMLS National Mortgage Certification.

Choose from 10+ customizable loan adviser resume templates

Build a professional loan adviser resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your loan adviser resume.

7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how loan advisers use outbound calls:

Interviewed applicants and requested specific information for loan application upon analysis Handled inbound/outbound calls on a daily basis while ensuring issue resolution
Work one-on-one via inbound and outbound calls with borrowers experiencing difficulty in the modification process.

8. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how loan advisers use loan applications:

Prepared applications, researched and followed up with borrowers to resolve deficient loan applications and secure completed applications.
Maintained relationship to obtain information for loan applications and to answer questions about the process

9. Inbound Calls

Here's how loan advisers use inbound calls:

Receive inbound calls in a call center environment advising of individual interest rates; while servicing and consolidating student loans.
Make outbound and take inbound calls to contact or attempt contact with customers who are delinquent.

10. Contract Obligations

Here's how loan advisers use contract obligations:

Assist clients with their loan to meet their contract obligations.

11. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how loan advisers use real estate:

Provide professional financial services to the public to finance home improvements secured by residential real estate property.
Examined, evaluated, and/or recommended approval of customer applications for residential real estate loans.

12. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how loan advisers use fha:

Advised clients on a variety of residential mortgage financing products, including conventional, FHA, VA USDA and HARP.
Determined financing options for clients, and advised them on a variety of FHA, conventional, and sub-prime mortgages.

13. FDCPA

Here's how loan advisers use fdcpa:

Handled all calls with due care to ensure proper adherence to FDCPA rules and regulations.
Follow the FDCPA, FCRA and TCPA guidelines and is a licensed collector.

14. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how loan advisers use delinquent accounts:

Reviewed delinquent accounts for possible loss mitigation resolutions.
Utilize collection tools available to maintain delinquent accounts and issue repossession of vehicles if necessary.

15. Loan Products

Here's how loan advisers use loan products:

Increased revenues by planning and introducing new loan products; developed marketing materials, and optimized approval criteria for correspondents.
Educate business referrals through training seminar on variety of loan products.

5 Loan Adviser resume examples

Build a professional loan adviser resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your loan adviser resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Loan Advisers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of loan adviser skills to add to your resume

The most important skills for a loan adviser resume and required skills for a loan adviser to have include:

Customer Service
Origination
Mortgage Loans
Loan Process
Automated Underwriting
NMLS
Outbound Calls
Loan Applications
Inbound Calls
Contract Obligations
Real Estate
FHA
FDCPA

Delinquent Accounts
Loan Products
Customer Accounts
Customer Inquiries
Loan Programs
Interest Rates
Commercial Loans
Loan Modifications
Credit Reports
Credit Worthiness
Past Due Accounts
Payment Options
Student Loan Accounts

Student Loan Borrowers
Federal Regulations
Title IV
Collection Efforts
Fannie MAE
Resource Person
Auto Loans
Property Evaluations
Loan Options
Freddie Mac
Default Management
Federal Student Loans

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs