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Loan coordinator vs loan services representative

The differences between loan coordinators and loan services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a loan coordinator and a loan services representative. Additionally, a loan coordinator has an average salary of $39,836, which is higher than the $38,603 average annual salary of a loan services representative.

The top three skills for a loan coordinator include customer service, work ethic and FHA. The most important skills for a loan services representative are customer service, loan payments, and outbound calls.

Loan coordinator vs loan services representative overview

Loan CoordinatorLoan Services Representative
Yearly salary$39,836$38,603
Hourly rate$19.15$18.56
Growth rate-3%-3%
Number of jobs24,76585,475
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 47%
Average age4242
Years of experience44

What does a loan coordinator do?

A Loan Coordinator is responsible for processing loan applications and determining the eligibility of applicants for loan options. Loan Coordinators perform administrative and clerical duties under the supervision of a loan supervisor. They file reports, monitor transactions, and review the applicants' credit scores. A loan coordinator must have excellent communication and organizational skills, especially responding to the applicants' inquiries and concerns, resolving complaints, and directing them to the loan personnel for any updates on their applications.

What does a loan services representative do?

A loan service representative is responsible for communicating and interacting with clients and serves as a back-up or reliever in a company. They are the first person that the client must go through if they want to apply for a loan. Loan representatives monitor and ensure that all data and information is properly documented using a loan processing system. Also, they are the ones who inspect and verify if a company is complying with the transaction rules as well as the loan procedures and regulations.

Loan coordinator vs loan services representative salary

Loan coordinators and loan services representatives have different pay scales, as shown below.

Loan CoordinatorLoan Services Representative
Average salary$39,836$38,603
Salary rangeBetween $30,000 And $51,000Between $15,000 And $98,000
Highest paying CityRaleigh, NCBaltimore, MD
Highest paying stateWest VirginiaNew York
Best paying companyJPMorgan Chase & Co.Jersey Shore State Bank
Best paying industryProfessionalFinance

Differences between loan coordinator and loan services representative education

There are a few differences between a loan coordinator and a loan services representative in terms of educational background:

Loan CoordinatorLoan Services Representative
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Loan coordinator vs loan services representative demographics

Here are the differences between loan coordinators' and loan services representatives' demographics:

Loan CoordinatorLoan Services Representative
Average age4242
Gender ratioMale, 25.3% Female, 74.7%Male, 26.8% Female, 73.2%
Race ratioBlack or African American, 11.9% Unknown, 4.3% Hispanic or Latino, 17.7% Asian, 7.5% White, 58.2% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 7.1% White, 59.4% American Indian and Alaska Native, 0.4%
LGBT Percentage7%7%

Differences between loan coordinator and loan services representative duties and responsibilities

Loan coordinator example responsibilities.

  • Manage individual pipeline using the LPS system.
  • Assist in preparation of all disclosures following RESPA requirements of the time on multiple files.
  • Fund loans after closing and perform quality assurance measures in order to be in compliance with RESPA guidelines.
  • Review, analyze, and process complex individual consumer requests using conventional and FHA lending requirements.
  • Demonstrate technical expertise and project management skills necessary for preparing complex residential loan applications for conventional or FHA underwriter approval.
  • Process routine to moderately complex conventional or VA mortgage loans according to product guidelines through validation of credit and collateral documentation.
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Loan services representative example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Track, compile, and send HUD and VA binders off to respective government agency.
  • Approve final numbers on HUD closing contract, turn in final sign contract to lender for funding.
  • Provide research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
  • Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment.
  • Provide internal and external customers with require foreclosure documents while meeting require deadlines.
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Loan coordinator vs loan services representative skills

Common loan coordinator skills
  • Customer Service, 26%
  • Work Ethic, 12%
  • FHA, 10%
  • Coordinators, 6%
  • Origination, 6%
  • Financial Statements, 4%
Common loan services representative skills
  • Customer Service, 24%
  • Loan Payments, 19%
  • Outbound Calls, 4%
  • Escrow Accounts, 4%
  • Mortgage Loans, 3%
  • ACH, 2%

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